SO/ Uptown Dubai 5 stars

Name: SO/ Uptown Dubai - ALL
Address: Uptown Tower, Uptown, DUBAI, 214686, AE
Telephone: +97148208888
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 365 reviews

42 42 photos

Uptown Tower, Uptown, 214686 DUBAI, United Arab Emirates

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SO/ Uptown Dubai

Discover SO/ Uptown Dubai, first-of-its-kind Lifestyle 5-star Luxury hotel in the Middle East - enter a visionary world of fashion, design and theatre with gourmet dining experiences, cutting edge mixology and next generation wellness.
The hotel covers 10 floors of Uptown Tower with 188 design-led rooms with unrivalled views of Dubai's skyline, Marina, Ain Dubai and Jumeirah Beach alongside a range of exciting amenities, including large Ballroom, meeting facilities, Spa, Pool, and top class dining.

The district is within a 3-4 km radius of some of Dubai's main leisure attractions such as the Dubai Marina, Jumeirah Beach Residences (JBR), Palm Jumeirah and the Blue Waters Island that will be home to the world's largest Ferris wheel Ain Dubai.

Hotel extras

188 rooms and suites with iconic views of the Arabian Gulf and close to Jumeirah Beach
Located in less than 4 km to Jumeriah Beach, Dubai Marina and Dubai Ferris Wheel (Ain Dubai)
Located Uptown Dubai T2 Tower designed by Adrian Smith & Gordon Gill who designed Burj Khalifa
Curated emblem partnered with British Luxury Fashion House Ralph and Russo

Our accommodation(s)

Room

Collection Room

3 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Corner Room

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Room

Studio King Room with Marina Skyline View

3 pers. max
42 m² / 452 sq ft

Bedding 1 x King size bed(s)
Views: Ocean/Sea view

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Room

Studio Twin Room with Marina Skyline View

3 pers. max
42 m² / 452 sq ft

Bedding 2 x Twin bed(s)
Views: Ocean/Sea view

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Room

Studio King Room with Island View

3 pers. max
42 m² / 452 sq ft

Bedding 1 x King size bed(s)
Views: Lake View

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Room

Studio Twin Room with Island View

3 pers. max
42 m² / 452 sq ft

Bedding 2 x Twin bed(s)
Views: Lake View

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Room

Club Room

3 pers. max
42 m² / 452 sq ft

Bedding 1 x King size bed(s)

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Suite

Atelier Suite

4 pers. max
67 m² / 721 sq ft

Bedding 1 x King size bed(s)

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Suite

Couture Suite - Two Bedroom

6 pers. max
107 m² / 1151 sq ft

Bedding 1 x King size bed(s) and 1 x King size bed(s)

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Suite

Uptown Suite - Two Bedroom

6 pers. max
167 m² / 1797 sq ft

Bedding 1 x King size bed(s) and 1 x King size bed(s)

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Hotel location

SO/ Uptown Dubai

Uptown Tower, Uptown
214686 DUBAI
United Arab Emirates

GPS:25.0606917, 55.14157322055058

+971 4 820 8888

Emirates Golf club

Golf course

Access: 4.5 km / 2.79 mi

Jumeirah Beach

Tourist attraction

Access: 6.2 km / 3.85 mi

Ski Dubai

Ski area

Access: 14 km / 8.69 mi

Global Village

Tourist attraction

Access: 14.5 km / 9 mi

Reel Cinema Marina Mall

Cinema district

Access: 17.2 km / 10.68 mi

La Perle DXB

Entertainment/theatre district

Access: 17.9 km / 11.12 mi

Dubai aquarium &underwater zoo

Aquarium

Access: 22.7 km / 14.1 mi

The Museum of the future

Museums

Access: 25 km / 15.53 mi

Dubai Miracle garden

Botanical gardens

Access: 26.6 km / 16.52 mi

Dubai Marina

Marina

Dubai Marina Mall

Shopping centre/mall

Access: 4 km / 2.48 mi 7 min drive

Taxi

5.82 € 25 AED

Mall of the Emirates

Shopping centre/mall

Access: 12 km / 7.45 mi 12 min drive

Taxi

11.65 € 50 AED

Dubai Mall

Shopping centre/mall

Access: 24 km / 14.9 mi 25 min drive

Taxi

20.96 € 90 AED

City Walk

Shopping district

Access: 25 km / 15.53 mi 25 min drive

Taxi

20.96 € 90 AED

Gold Souk

Shopping centre/mall

Access: 35 km / 21.74 mi 35 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

CITRONELLE

Pan-Asian cuisine served with theatrical flair, Citronelle delivers bold and inventive flavours in striking, contemporary interiors. Every dish is designed to be a sensory journey, creating a truly immersive dining experience.

BRASSERIE UPTOWN

Brasserie Uptown is a contemporary European brasserie where elevated comfort cuisine, artisanal breads, and French-style viennoiseries meet a chic, relaxed setting-an effortless place to gather, dine, and connect from morning to evening.

Savant⁶ Cocktail Bar

Savant⁶ is a contemporary cocktail bar where crafted cocktails, premium spirits, and inventive mixology meet curated bar bites in a stylish setting. A vibrant social space designed for connection, conversation, and elevated nightlife experiences.

Lazuli Pool & Bar

Lazuli Pool & Bar is a vibrant poolside retreat where colourful cocktails and light bites are served alongside sweeping skyline views. Relaxed by day and lively by sunset, it's a social spot for laid-back afternoons and stylish evenings.

Uptown spa by SO/

Perched on the 34th floor overlooking Jumeirah Islands, Uptown Spa by SO/ offers signature treatments and expert therapies, creating a serene, sophisticated escape that restores balance and elevates the senses.

Book

Meetings & Events

Number of Meeting Room: 4
Surface of the largest room: 943 m² / 10150 sq ft
Maximum seats capacity: 1000
Maximum capacity for banquets: 450

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 365 reviews

Ahmad A. Families - 8/15/2026 Confirmed reviews ALL

I had a very disappointing experience this time. My room was not ready until 6:00 PM, which caused me to lose almost my entire day. Because of the delay, I was unable to take my children out as planned, and we even missed our restaurant reservation. My children were upset, and we were all extremely tired after waiting for so long. What made the situation worse was the lack of understanding and support from the receptionist. She was not cooperative and did not seem to appreciate how frustrating and exhausting the delay was for us, especially with children. However, I would like to mention that this is not my first time staying with you. In fact, during almost every holiday, I make sure to book with your hotel because I have always had a good experience in the past. That is why this situation was particularly disappointing for me. It was the first time I experienced such poor service, and I sincerely hope this feedback is taken seriously and that the check-in process and guest support are improved in the future.

Dear Ahmad, Thank you for taking the time to share your feedback with us, and for continuing to choose our hotel for your family holidays. We truly value your loyalty and are especially sorry that this stay did not reflect the experience you have come to expect from us. We sincerely apologize for the significant delay in having your room ready. We completely understand how upsetting this must have been, particularly when travelling with children and having plans and a restaurant reservation that you were unable to enjoy as a result. We also regret that the support you received from our Reception team did not make the situation any easier. Please be assured that your feedback has been shared with the relevant teams for review, particularly regarding the room readiness and the way the situation was handled. We take your comments seriously and will use them to improve both our processes and guest support. Thank you again for your continued trust in us. We hope to have the opportunity to welcome you and your family back and provide the smooth and enjoyable stay you have experienced with us in the past. Best regards, SO/ Uptown Dubai

Anurag K. Couples - 8/15/2026 Confirmed reviews ALL

Dear Anurag, Thank you for your kind feedback. We’re very happy to hear that you enjoyed your stay. We truly appreciate you taking the time to share your experience and look forward to welcoming you back soon. Best regards, SO/ Uptown Dubai

Salem A. Business - 8/14/2026 Confirmed reviews ALL

Dear Salem, Thank you for your kind feedback. We’re delighted to hear that you had a great experience and that Loise made a positive impact on your stay. Your comments will be shared with the team, they will truly appreciate it. We look forward to welcoming you back soon. Best regards, SO/ Uptown Dubai

Saeed A. Friends - 8/13/2026 Confirmed reviews ALL

Disappointing experience for a 5-star hotel – Would not recommend I had a bad stay at this hotel due to several issues, which is unacceptable for a 5-star property. First, the blankets in the room were not clean. Second, the reception staff takes a very long time to help or solve any problems. To make things worse, the sink drain hole was clogged and wouldn’t pull the water off. Even after reporting this, nobody came to help. Poor service and lack of cleanliness for this rating.

Dear Saeed, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience. This is certainly not the level of hospitality we aimed to provide, and we take your comments very seriously. We would appreciate the opportunity to look into this further and address your concerns properly. Please feel free to contact us at SO… so we can assist you directly. Thank you again for bringing this to our attention. Best regards, SO/ Uptown Dubai

Ahmed A. Business - 8/13/2026 Confirmed reviews ALL

I would like to share my feedback regarding my recent five-night stay. I am providing this feedback because I genuinely care about the quality of tourism and customer service in the UAE, as well as the reputation of the hotel. At check-in, I specifically requested a lake-view room, and the receptionist confirmed that my request had been arranged. However, when I arrived at the room, I discovered that it had a marina view instead. This was disappointing, particularly because I had received clear confirmation at reception. Another major issue throughout my stay was the valet/car service. Almost every time I requested my car, I had to wait approximately 20–25 minutes. The room service was also consistently slow, despite my stay being during weekdays. Unfortunately, the situation became even more frustrating on my final day. I had an important meeting starting at 9:00 AM, so I informed the team and requested my car approximately 35 minutes in advance. Despite giving sufficient notice, my car was still not brought on time, which caused unnecessary stress and affected my schedule. In addition, on the final day I was unexpectedly requested to pay an additional amount without a clear explanation, which left me confused and extremely dissatisfied. I understand that delays or mistakes can occasionally happen, but experiencing several service issues repeatedly over a five-night stay is unacceptable for a hotel of this standard. I sincerely hope management will review these concerns, particularly the valet service, communication with guests, room allocation, room-service response times, and clarity regarding additional charges. I am sharing this feedback constructively because I value the UAE’s hospitality standards and believe that guests should receive the level of service and professionalism that reflects the reputation of the country and the hotel. Thank you for taking my feedback seriously.

Dear Ahmed, Thank you for taking the time to share such detailed and constructive feedback regarding your recent stay. Please accept our sincere apologies for the multiple service shortcomings you experienced. We are particularly sorry that your request for a lake-view room was confirmed at check-in but was not reflected in your room allocation. We also regret the repeated delays with our valet service and Room Service, especially on your final morning when the delay affected your important meeting despite you providing sufficient notice. We also apologize for the lack of clarity regarding the additional charge requested at check-out. We understand how frustrating this must have been, particularly after the other challenges you experienced during your stay. Please be assured that we take your concerns seriously and will investigate these matters with the relevant teams, including room allocation, valet response times, Room Service, guest communication, and billing. We truly appreciate that you shared your feedback constructively and for giving us the opportunity to address these concerns. We sincerely regret that your recent stay did not reflect the level of service you expected, and we hope to have the opportunity to restore your confidence in us in the future. Best regards, SO/ Uptown Dubai

Web-users rating

Other web-users rate our hotel

269 reviews 6.8/10 Location
819 reviews 8.3/10 Room
1,441 reviews 8.6/10 Service
602 reviews 9.6/10 Vibe
291 reviews 6.7/10 Cleanliness
192 reviews 7.9/10 Breakfast
11 reviews 2.2/10 Beach
5 reviews 2.9/10 Sustainability

50 reviews 6.7/10 Location
163 reviews 7.7/10 Room
201 reviews 8.3/10 Service
97 reviews 9.7/10 Vibe
72 reviews 8/10 Amenities
64 reviews 6.7/10 Cleanliness
47 reviews 8.1/10 Breakfast

20 reviews 6.7/10 Location
54 reviews 8.4/10 Room
81 reviews 8.3/10 Service
32 reviews 9.6/10 Vibe
20 reviews 7.8/10 Breakfast
19 reviews 6.8/10 Cleanliness

25 reviews 6.2/10 Location
71 reviews 8.1/10 Room
101 reviews 8/10 Service
44 reviews 9.2/10 Vibe
41 reviews 7.5/10 Amenities
30 reviews 6.5/10 Cleanliness
17 reviews 7.6/10 Breakfast
12 reviews 7.6/10 Wellness Area

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Are there any special offers or discounts available?

Yes, SO/ Uptown Dubai regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.