Mövenpick Jumeirah Lakes Towers 5 stars

Customer review rating (ALL Rating) 4.3/5 926 reviews

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Mövenpick Jumeirah Lakes Towers - Image 1
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Mövenpick Jumeirah Lakes Towers - Image 3
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Cluster A, Jumeirah Lakes Towers, 454439, 454439 DUBAI, United Arab Emirates

Description

Hotel extras

  • The Gateway to Dubai Marina & JBR

  • Seamless Connectivity: Steps from the Dubai Metro

  • A Strategic Hub for Business Leaders

  • 4 Diverse Dining & Entertainment Options

  • Complimentary access to RIVA Beach Club

Our accommodation(s)

Hotel location

Mövenpick Jumeirah Lakes Towers

Cluster A, Jumeirah Lakes Towers, 454439
454439 DUBAI
United Arab Emirates

GPS:25.066013, 55.138134

Telephone
Fax +971 4 438 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  926 reviews

Customer review rating 4.5/5

Jayindra S. Families - Confirmed reviews ALL

Excellent service staff are very helpful and friendly 👍

Dear Jayindra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pallavi Desai Cluster Director of Rooms - In charge of Operations

Customer review rating 3.5/5

Adeeb C. Couples - Confirmed reviews ALL

Good experience however some aspects of cleanliness lacked

Dear ADEEB C., We are pleased to hear that you had a comfortable stay at Mövenpick Hotel Jumeirah Lakes Towers and an overall good experience with us. However, we are concerned to learn that some aspects of cleanliness did not meet your expectations. We would greatly appreciate it if you could share more details regarding the cleanliness concerns you encountered, as this will help us investigate the matter and take the necessary corrective actions. We look forward to hearing from you and hope to have the opportunity to welcome you back for an even better experience in the future. Sincerely, Pallavi Desai Cluster Director of Rooms - In charge of Operations

Customer review rating 0.5/5

Mihnea M. Business - Confirmed reviews ALL

Lousy

Dear Mihnea, Thank you for sharing your feedback regarding your recent stay at Mövenpick Hotel Jumeirah Lakes Towers. We are disappointed to learn that you do not intend to return, as providing our guests with a positive experience is always our priority. To help us investigate your concerns and understand what led to your dissatisfaction, we would be grateful if you could share more details about your experience. Any specific information regarding the issues you encountered during your stay will assist us in reviewing the matter thoroughly and taking any necessary corrective actions. We value your feedback and appreciate the opportunity to learn from your experience. Sincerely, Pallavi Desai Cluster Director of Rooms - In charge of OperationsDear

Customer review rating 4.0/5

T. T. Families - Confirmed reviews ALL

Good.

Dear T. TAUQUEER, We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pallavi Desai Cluster Director of Rooms - In charge of Operations

Customer review rating 0.5/5

Merasol V. Couples - Confirmed reviews ALL

We’re really disappointed with this hotel. The photos are extremely misleading this doesn’t feel like a 5star property at all. I’ve stayed in 3star hotels that offered a much better experience. The staff were kind, but the breakfast was honestly underwhelming. Only three types of croissants, two kinds of fruit, and most trays were almost empty unless we asked for refills. For the price they charge, the quality and variety are far below expectations. Also, we couldn’t use the other pool and jacuzzi because they said it’s only for residents. If that’s the case, it shouldn’t be listed as an available amenity. Overall, this stay wasn’t worth the cost, and I wouldn’t recommend this hotel.

Dear Merasol, Thank you for taking the time to share your feedback following your stay at Movenpick Hotel Jumeirah Lakes Towers. While we are sorry to learn that your experience did not fully meet your expectations, we were pleased to hear that our Duty Manager had the opportunity to reach out to you personally and discuss your concerns. Your comments regarding breakfast offerings and facility access have been noted and shared with the relevant teams for review. We truly value your feedback and would appreciate the opportunity to regain your trust. We hope to welcome you back in the future and provide you with a much-improved experience that reflects the high standards we strive to deliver. Sincerely, Pallavi Desai Cluster Director of Rooms - In charge of Operations

Other web-users rate our hotel

  • 458 reviews 9/10 Location
  • 768 reviews 7.6/10 Room
  • 1,608 reviews 9.5/10 Service
  • 7 reviews 7.7/10 WiFi
  • 385 reviews 8.7/10 Breakfast
  • 297 reviews 8/10 Cleanliness

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