Mövenpick Jumeirah Lakes Towers 5 stars

Customer review rating (ALL Rating) 4.3/5 1,005 reviews

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Mövenpick Jumeirah Lakes Towers - Image 1
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Mövenpick Jumeirah Lakes Towers - Image 3
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Cluster A, Jumeirah Lakes Towers, 454439, 454439 DUBAI, United Arab Emirates

Description

Hotel extras

  • The Gateway to Dubai Marina & JBR

  • Seamless Connectivity: Steps from the Dubai Metro

  • A Strategic Hub for Business Leaders

  • 4 Diverse Dining & Entertainment Options

  • Complimentary access to RIVA Beach Club

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior King Room, Lake View, Free Beach Club Access in Palm Jumeirah

Photo out of - Superior King Room, Lake View, Free Beach Club Access in Palm Jumeirah

Free WiFi- Kingbed- Lake view- A/C- Seating area- desk- Bathtub and shower- flat screen TV

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 35 m² / 376 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Lake View
  • Most of the accommodation: Balcony
See availabilities

Free WiFi- Twin beds- A/C- Seating area- desk- Bathtub and shower- flat screen TV- Minibar

  • Views:

    City View

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Free WiFi-Twinbeds- Lake view- A/C- Seating area- desk- Bathtub and shower- flat screen TV

  • Views:

    Lake View or Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Premium One Bedroom Suite, Free Beach Access in Palm Jumeirah

Photo out of - Premium One Bedroom Suite, Free Beach Access in Palm Jumeirah

Free Wi-FI- Suite-82sqm- Lake View- Kingbed- Living room-airport drop off- A/C- TV

  • Views:

    City View or Lake View or Panorama view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 82 m² / 882 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mövenpick Jumeirah Lakes Towers

Cluster A, Jumeirah Lakes Towers, 454439
454439 DUBAI
United Arab Emirates

GPS:25.066013, 55.138134

Telephone
Fax +971 4 438 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service
  • 168 rooms
  • 2 rooms for people with reduced mobility
  • 8 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • French
  • Russian
  • Swedish

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

3 Restaurants

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte

Business

8 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Well-being

Pool

  • Outside
  • On site

Gym

  • On site
  • Sauna room

Sports and leisure

Private beach

  • Nearby

Private beach Additional charge

  • On site
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking
Book

Rohini Indian Restaurant And Bar

Photo out of - Rohini Indian Restaurant And Bar

Rohini is an Indian restaurant located in Movenpick, JLT. Boldly blending heritage with a daring twist, it's a charismatic celebration of expressive flavours and playful rituals. Unapologetically different, the vibrant energy invites you to explore.

Cooking style
Indian
Chef name
Murugan Thirumalai
Classifications & labels
2025, 2024
Capacity
70
Accessibility
Accessible service
454439 Dubai, United Arab Emirates
Telephone +971 4 438 0064
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View
  • Thematic parties and animation
  • Takeaway Meals
  • Musical Entertainment
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Vegetarian menu

Rohini is an Indian restaurant located in Movenpick, JLT. Boldly blending heritage with a daring twist, it's a charismatic celebration of expressive flavours and playful rituals. Unapologetically different, the vibrant energy invites you to explore.

Elevate your morning at our breakfast buffet, boasting an array of perfectly balanced and indulgent international dishes, highlighted by an exciting live cooking station experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,005 reviews

Customer review rating 5.0/5

Enrico M. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Alok K. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Ivan L. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Wilson L. A. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Bassam H. Business - Confirmed reviews ALL

Dear Bassam, Thank you for sharing your feedback following your stay with us. We are pleased that you appreciated our location; however, we sincerely regret that several aspects of your experience did not meet your expectations. Please accept our apologies for the maintenance issues in your room, particularly the broken toilet handle and bathtub fitting, as well as the inconvenience caused by the elevator disruptions and waiting times. We also appreciate your comments regarding breakfast variety. Your feedback has been shared with the relevant departments for review and corrective action. We are committed to addressing these concerns and improving our facilities and services. We hope to have another opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay. Sincerely, David Russell Cluster General Manager

Customer review rating 2.0/5

Alok K. Business - Confirmed reviews ALL

Most guests from our company stay at your hotel, which is why I also choose to stay here 10 nights. On the very first day, I requested the front desk executive to change my room to one with a better view, but he flatly refused. It it unlikely that I will be able to stay at your hotel in the future. Thanks

Customer review rating 1.5/5

Ivan L. Friends - Confirmed reviews ALL

The hotel itself was generally okay, and the location was convenient, which made it easy to get around and enjoy the surrounding area. However, there are definitely some areas that need significant improvement, especially considering the expectations created by the photos advertised online. The biggest disappointment was the bathroom. It was outdated and in serious need of renovation. Unfortunately, it looked nothing like the pictures shown when booking, which was quite misleading and disappointing. Guests should be able to expect accommodation that accurately reflects what is advertised. On a positive note, breakfast was excellent. There was a good selection of food, and we genuinely enjoyed starting our mornings at the hotel. Unfortunately, the dinner experience was completely different. The customer service was poor, the staff did not make us feel welcome, and the overall atmosphere was uncomfortable and unfriendly. When staying at a hotel and paying for its services, you naturally expect a pleasant dining experience and basic hospitality. We were so disappointed with the dinner service that we decided to spend additional money eating elsewhere rather than return to the hotel's restaurant. Overall, the hotel has a good location and serves a great breakfast, but the outdated bathrooms and disappointing dinner service really affected our experience. Better customer service, a more welcoming atmosphere, and honest advertising would make a significant difference.

Customer review rating 5.0/5

Wilson L. A. Couples - Confirmed reviews ALL

Reception staff are just the best the waitress and waiters can’t do enough for you hotel needing a wee coat of paint but definitely be back Stayed in 421 and was noisy at night did get offered to move only there a few days so didn’t bother Food and everything else was AMAZING

Customer review rating 3.5/5

Bassam H. Business - Confirmed reviews ALL

Location is good, breakfast is nearly fine not a lot of options. For most of my stay the elevator was not working so had to wait up to 10 minutes just to use it. Best thing is location Worst thing was the toilet room handle was broken on checkin and the adapter in the bath tub.

Dear Bassam, Thank you for sharing your feedback following your stay with us. We are pleased that you appreciated our location; however, we sincerely regret that several aspects of your experience did not meet your expectations. Please accept our apologies for the maintenance issues in your room, particularly the broken toilet handle and bathtub fitting, as well as the inconvenience caused by the elevator disruptions and waiting times. We also appreciate your comments regarding breakfast variety. Your feedback has been shared with the relevant departments for review and corrective action. We are committed to addressing these concerns and improving our facilities and services. We hope to have another opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay. Sincerely, David Russell Cluster General Manager

Customer review rating 5.0/5

Henry J. A. C. Business - Confirmed reviews ALL

From pick up to leaving everything was smooth. Hard to fault. The lift was being repaired but that was not within the control of the staff who were very helpful.

Dear Henry, Thank you for your wonderful feedback and perfect rating. We are delighted to know that your experience, from arrival to departure, was smooth and enjoyable. We appreciate your understanding regarding the lift maintenance and are especially pleased that our team made you feel well looked after throughout your stay. Your kind words are a great encouragement to our team. We look forward to welcoming you back to Mövenpick Hotel Jumeirah Lakes Towers. Sincerely, David Russell Cluster General Manager

Customer review rating 4.5/5

Sebastian K. Solo - Confirmed reviews ALL

Very nice accomodation, clean and well maintained rooms. Very nice personell! Fantastic breakfast. Now the things to improve: - One lift was not working leading to long waiting times when going up or down. - I asked to get the plugs at the table repaired after they stopped working including the reading light, but nobody was sent.

Dear Sebastian, Thank you for sharing your feedback and for highlighting our comfortable accommodation, well-maintained rooms, friendly team and breakfast selection. We are delighted that you enjoyed your stay and found it to be good value for money. We sincerely apologise for the inconvenience caused by the lift being out of service and the resulting waiting times. We also regret that your request to repair the electrical sockets and reading light was not followed up as expected. This falls short of the level of service we strive to provide. Your comments have been shared with our Engineering and Front Office teams to reinforce timely follow-up on maintenance requests and ensure that guest concerns are properly addressed. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even better experience. Sincerely, David Russell Cluster General Manager

Customer review rating 5.0/5

Ali F. Couples - Confirmed reviews ALL

The room was amazing, i was very well acknowledged for me loyalty, the team is very pleasand. The asian gentleman at the Reception was very warm and cordial, smiling always (sad i am unable to remember his name

Dear Ali, Thank you for your wonderful feedback and perfect rating. We are delighted to know that you enjoyed your room and overall experience with us. It is especially rewarding to hear that your loyalty was recognised and that our team made you feel genuinely welcomed. Your kind comments about our Reception colleague, Lynn, are greatly appreciated and will certainly be shared with him. We look forward to welcoming you back to Mövenpick Hotel Jumeirah Lakes Towers for another memorable stay. Sincerely, David Russell Cluster General Manager

Customer review rating 4.5/5

Baligh A. Families - Confirmed reviews ALL

Special Thanks to Mr. Mohammed Salah who was the main reason behind having such good experience, where he was so much helpful in solving different problems ( Check in Time, Hospitality) He is the only one I can say with high Hotel Management Standards, One thing was annoying is the elevator which is only one in working condition and other not applicable, which makes guests wait for long time to move up or down. For Family with Kids : there is no special pool for kids. I gave 9 out of 10 because of One Person working in the Hotel ( Mr. Mohammed Salah) The checking in Toke more than 35 minutes for only one room where i have a reservation of Two Room which is unbelievable ( Solved By the Same Manager ) offering us a better option as a complimentary. Wrong Service in an order of Zero Beer , Also solved by the Same Manager ( Mr. Salah) Honestly witnessed more than 3 problems solved by him with other guests with same level of Management. Thank you Mr. Salah for making our stay perfect

Dear Baligh, Thank you for sharing your detailed feedback and for your generous rating of 9 out of 10. We are delighted to know that Mohammed Salah made such a positive impact on your stay through his attentive service, professionalism, and commitment to resolving your concerns. Your kind recognition will be shared with him and our team. We sincerely apologise for the delay during check-in, the inconvenience caused by the elevator situation, and the other service issues you experienced. We also appreciate your feedback regarding the swimming pool facilities for children, which helps us identify opportunities to improve our guest experience. Thank you for giving us the opportunity to address your concerns during your stay. We look forward to welcoming you and your family back to Mövenpick Hotel Jumeirah Lakes Towers for an even more seamless and enjoyable experience. Warm regards, David Russell Cluster General Manager

Customer review rating 5.0/5

Vusal S. Couples - Confirmed reviews ALL

Everything was great. All staff were very polite, helpful, smiling and supportive. Especially Linn from reception was very kind and helpful. The bed and pillows were unusually and extremely comfortable which you can rarely see in other hotels.

Dear VUSAL S., We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Russell Cluster General Manager

Customer review rating 5.0/5

Ahmad M. Friends - Confirmed reviews ALL

Thanks to Mohammed Salah who turned out experience to a great one

Dear AHMAD M., We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Russell Cluster General Manager

Customer review rating 2.0/5

Youssef B. Friends - Confirmed reviews ALL

I didnt like the way a security guy talked to me, i went to an elevator, i said to him to take me with him to my floor, because my roomate toked the card while i was still having my breakfeast, he refused in a bad way, then came in someone who is working there i think , he start telling him in Hindú that he refused to take me with him, while i’m still there hearing everything I’m not saying that he should let me in, just the way he approched, I didnt like it at all, espescially it is a 5 star hotel, he could saying it to me nicely

Dear Mr. B., Thank you for taking the time to share your feedback regarding your recent experience at Mövenpick Hotel Jumeirah Lakes Towers. Please accept our sincere apologies for the way the situation was handled and for the discomfort this caused you. While our security team must follow hotel procedures and cannot grant room access without proper verification, we acknowledge that this should have been explained to you in a courteous, respectful, and professional manner. We also regret that you felt uncomfortable when the situation was discussed in another language in your presence. We believe every guest deserves to be treated with respect and consideration, and we sincerely regret that we fell short of these expectations on this occasion. Our Front Office Manager has personally reached out to you to offer an apology. Please be assured that we take your feedback seriously and will address this matter with the concerned team to help prevent similar situations in the future. We truly value your feedback and the opportunity to learn from your experience. We hope to have the pleasure of welcoming you back in the near future and restoring your confidence in our service. Sincerely, David Russell Cluster General Manager

Customer review rating 5.0/5

Mutheu K. Couples - Confirmed reviews ALL

I had an overnight haul here and had one of the most comfortable and pleasant stays I’ve had. The staff at the reception were exceptional and upgraded me to a suite. A very warm thank you to the team for making this possible.

Dear MUTHEU K., We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Russell Cluster General Manager

Customer review rating 3.5/5

Vahid P. Families - Confirmed reviews ALL

Good location and interior but soundproofing is not good. Noise from the road traffic is also coming inside and noise from bathroom upstairs was annoying. Never had this kind of issue with other hotels

Dear VAHID P., Thank you for sharing your feedback regarding your stay at Mövenpick Hotel Jumeirah Lakes Towers. We are pleased to know that you appreciated our location and interior design. However, we sincerely apologise for the inconvenience caused by the external traffic noise and the noise from the bathroom above your room. We understand how this may have affected your comfort and overall experience. Please be assured that your feedback is important to us and will be shared with the relevant team for review and follow-up. We appreciate your comments and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay. Warm regards, David Russell Cluster General Manager

Customer review rating 5.0/5

Rajinder S. Business - Confirmed reviews ALL

Very nice service

Dear RAJINDER S., Thank you for sharing your positive feedback about your stay at Mövenpick Hotel Jumeirah Lakes Towers. We are delighted to know that you had an enjoyable experience. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay. Warm regards, David Russell Cluster General Manager

Customer review rating 5.0/5

Chisanga C. Business - Confirmed reviews ALL

I think the service was top notch....the hotel staff is very friendly always there when you call.

Dear CHISANGA C., Thank you for sharing your positive feedback about your stay at Mövenpick Hotel Jumeirah Lakes Towers. We are delighted to know that you had an enjoyable experience. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay. Warm regards, David Russell Cluster General Manager

Customer review rating 5.0/5

Terence M. K. Business - Confirmed reviews ALL

Excellent

Dear TERENCE M. K., Thank you for sharing your positive feedback about your stay at Mövenpick Hotel Jumeirah Lakes Towers. We are delighted to know that you had an enjoyable experience. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay. Warm regards, David Russell Cluster General Manager

Customer review rating 4.5/5

Johan V. Families - Confirmed reviews ALL

short stay, but excellent service, especially arriving in the middle of the night, we were very well served by Prashanth.

Dear JOHAN V., Thank you for sharing your positive feedback about your stay at Mövenpick Hotel Jumeirah Lakes Towers. We are delighted to know that you had an enjoyable experience. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay. Warm regards, David Russell Cluster General Manager

Customer review rating 0.5/5

Natasha S. Friends - Confirmed reviews ALL

Very poor experience. I would never do it again or recommend it. Staff was unprofessional, hotel hallway smelled bad, hotel room smelled bad.

Dear NATASHA S., Thank you for sharing your feedback, and please accept our sincere apologies for the disappointing experience you had with us. We are truly sorry for the concerns regarding the smell and, in particular, for the impression you received from our team. This is certainly not the level of service or comfort we aim to provide. We understand how disappointing it must have been to experience these issues during your stay. A service recovery was arranged and delivered to your room following the concern raised; however, we fully appreciate that this did not change your overall experience. Your feedback regarding the condition of the hotel and the interaction with our team has been taken seriously and will be followed up with the relevant departments. We sincerely apologise once again and hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Pallavi Desai Cluster Director of Rooms - In charge of Operations

Customer review rating 5.0/5

Moustapha B. Business - Confirmed reviews ALL

I had a great week at Movenpick JLT. Came for work but found myself really enjoying my hotel stay! Staff were really nice, from Emon in the room cleaning service to Gabriel and Woon at Breakfast, everyone was very kind and helpful! Will not hesitate to stay here again whenever I am back in Dubai!

Dear MOUSTAPHA B., Thank you very much for your wonderful feedback and for sharing your experience with us. We are delighted to know that you had such a comfortable and enjoyable stay at Mövenpick Jumeirah Lakes Towers. It is especially pleasing to hear that Emon, Gabriel, and Woon made your stay more special through their kindness and helpful service. We will certainly share your kind words with them and the wider team, as recognition like this is greatly appreciated. We look forward to welcoming you back for another enjoyable stay. Sincerely, Pallavi Desai Cluster Director of Rooms - In charge of Operations

Other web-users rate our hotel

  • 428 reviews 9/10 Location
  • 727 reviews 7.7/10 Room
  • 1,608 reviews 9.5/10 Service
  • 7 reviews 9/10 WiFi
  • 383 reviews 9/10 Breakfast
  • 302 reviews 8.6/10 Cleanliness
  • 248 reviews 8.6/10 Food

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