Rixos Premium Dubai JBR 5 stars

Customer review rating (ALL Rating) 4.8/5 3,811 reviews

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Description

Our accommodation(s)

Hotel location

Rixos Premium Dubai JBR

The Walk Jbr, Jumeirah Beach Residence, Al Mamsha Street
643660 DUBAI
United Arab Emirates

GPS:25.0804, 55.136

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,811 reviews

Customer review rating 2.0/5

Kane Business - Confirmed reviews ALL

A great location but poolside was very loud all day with music and evening music from neighbouring hotels were an unpleasant surprise. Evening complimentary meal was appreciated.

Dear Mr. Kane, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Kevin D. G. Business - Confirmed reviews ALL

I liked the breakfast, the rooms, just everything. Well done!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 3.5/5

Volodymyr S. Business - Confirmed reviews ALL

I had overall positive staying with some exceptions: 1. The room could benefit from some maintenance, especially the stains on the carpet. 2. The service at Godiva cafe was very slow and also impolite like chasing me after I paid and requesting to pay... 3. Check-in experience took more time than usual and also I purchased one extra day to have an early check-in, but it took lady some time to figure it out. Other than that, everything was great - room cleaning, comfort of the room and the breakfast were great.

Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you enjoyed the comfort of your room, the cleanliness, and our breakfast offerings. We sincerely apologize that some of your experiences did not meet your expectations. Your comments have been shared with the relevant teams so that the necessary improvements can be made.We appreciate your constructive feedback and hope to have the opportunity to welcome you again for an even better experience. Sincerely, Guest Relations Team

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

During our 3-day stay, we were unable to have breakfast. Every day from 10 a.m. onwards, there was a queue at the door. It was the first time in my life that I encountered such a line, 1000 AED (292 us dollar)deposit was charged to my credit card, but it has not been refunded for 20 days. When will it be refunded

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Team

Customer review rating 4.5/5

Or E. R. Friends - Confirmed reviews ALL

Excellent place, amazing view, service and courtesy of the staff Large rooms

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Other web-users rate our hotel

  • 1,348 reviews 9.5/10 Location
  • 1,836 reviews 8.9/10 Room
  • 3,334 reviews 9.3/10 Service
  • 17 reviews 6.9/10 WiFi
  • 1,071 reviews 9.1/10 Food
  • 973 reviews 9.4/10 Cleanliness
  • 760 reviews 9/10 Breakfast
  • 620 reviews 7.6/10 Pool

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