Rixos Premium Dubai JBR Hotel 5 stars

Customer review rating 4.6/5 6,135 reviews

ALLSAFE approved hotel

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Room 1

Rixos Premium Dubai JBR
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+ 14 Services
Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf Paying
  • Tennis Paying
  • Beach and water sports
  • Bicycles rental (nearby) Paying
  • Ski hire facilities (nearby) Paying
Catering
  • Breakfast Paying
  • 6 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Rixos Premium Dubai JBR

The Walk Jbr
Jumeirah Beach Residence
Al Mamsha Street
643660 dubai
united arab emirates

Tel: +9710097145200000

Fax: (+971)0097145200001

Check-in from 15h00

Check out up to 12h00

  • YES :  MONORAIL JBR STATION 1

  • By plane

    DUBAI INTERNATIONAL At 30km / 18.64 miles

  • By train

    JBR TRAM STATION At 1km / 0.62 miles

GPS :25.0804, 55.136

Our accommodation(s)

Our restaurants and bars

Black Tap Craft Burgers & Shakes

Type of cuisine: Gourmet

American craft burgers and shakes. Creatively-crafted, Black Tap's flavours are simple, pure and uncomplicated, with each burger made from scratch, using only the freshest ingredients and cooked to perfection.

  • Monday Closed
  • Tuesday Closed
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  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Azure Beach Restaurant & Bar

Azure Beach caters for the whole family with seaside & poolside dining. The relaxed lounge area serves fusion Asian dishes for lunch & dinner, with a shisha terrace where guests can sit back and unwind.

Godiva Cafe

Type of cuisine: Cafe

Godiva Café is the world's famous Belgium chocolate maker, featuring delicious and distinctive new chocolate creations.

  • Monday Closed
  • Tuesday Closed
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  • Saturday Closed
  • Sunday Closed

Turquoise Restaurant

Type of cuisine: International

Our all-day dining restaurant, Turquoise offers authentic Turkish and International cuisine with a buffet concept in a comfortable intimate setting perfect for families, couples and friends alike.

  • Monday -
  • Tuesday -
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  • Sunday -

Ammos Greek Restaurant

Type of cuisine: Mediterranean

Ammos, meaning "sand" in Greek, brings all the charm of Greek cuisine to Dubai, where a meal is an unforgettable experience that encompasses genuine hospitality and the bliss of Mediterranean island life.

  • Monday Closed
  • Tuesday Closed
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  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Luigia Ristorante

Type of cuisine: Italian

Set out in a friendly and stylish atmosphere, Luigia prides itself in serving 'The Best Pizza in Town'. The award-winning restaurant emphasizes simplicity and quality.

  • Monday Closed
  • Tuesday Closed
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  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

STK Restaurant

Type of cuisine: Barbecue

A modern American steakhouse, featuring a chic vibe, upmarket interiors and a trendy New York edge, STK is a high-energy dining and drinks venue and the ultimate blend of food-meets party.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

LOCK, STOCK & BARREL

Lock Stock & Barrel has taken JBR'S nightlife scene by storm. The trendy, casual, industrial-style venue is a buzzing, award-winning party bar that focuses on live music and sports, a daily happy hour and scrumptious international food.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,005

  • Maximum capacity: 820 people

  • Maximum banquet capacity: 620 people

Find out more

Our guest reviews for
Rixos Premium Dubai JBR

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,135 reviews

tripadvisor

TripAdvisor Rating 5.0/5

3,959 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.0/5

Iyad Y. Couples - 21/07/2021 Confirmed reviews ALL

Perfect however there was couple of mistakes in my staying

Dear Iyad Mohammad S., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salman Khan

Great location, greater swimming pool and beach areas , delicious food , good staff , rooms were clean, but it was so dark for me, in the morning and in the evening also

Customer review rating 3.5/5

Natia S. Friends - 20/07/2021 Confirmed reviews ALL

Great location, greater swimming pool and beach areas , delicious food , good staff , rooms were clean, but it was so dark for me, in the morning and in the evening also. I'd love more lights in room

Dear Natia S., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salman Khan

Hotel accommodations, amenities and location was great

Customer review rating 5.0/5

Letitia Families - 20/07/2021 Confirmed reviews ALL

My stay was superb. Everything about the hotel was wonderful, including the staff. Ahmed was really accommodating, with an upgrade for my birthday as well his customer service was outstanding. All of the staff was very pleasant and polite. Not to mention the hotel itself is beautifully decorated, the pool is amazing and the restaurant’s and shops as well.

Dear Letitia Patrice S., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Team

Well located

Customer review rating 4.5/5

Ade Families - 19/07/2021 Confirmed reviews ALL

Lively environment and proximity to beautiful scenery.

Dear Adetunji Adesegun O., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Team

Asil

Customer review rating 5.0/5

Ghufran I. S. Friends - 18/07/2021 Confirmed reviews ALL

Asil is my favorite place in your hotel , every night I'm going here because our staff havee nice respect for guest and keep going on this system I'm very happy because i come your hotel Best regards ♥️

Dear Ghufran Issa s. S., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos team

Very good service and clean hotel

Customer review rating 5.0/5

Abdullah A. Friends - 18/07/2021 Confirmed reviews ALL

All staff was friendly and helpful

Dear Abdullah A A H M a., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos team

Summer Getaway

Customer review rating 5.0/5

Larry A. Solo - 17/07/2021 Confirmed reviews ALL

First of all I would like to extend my special appreciation to Ms. Joyce Delos Reyes for her awesome customer service at the front desk counter. She is very kind, helpful, always smiling and very accommodating and thorough with her job performance. The hotel is one of the best hotel that i have been around the globe. The ocean view is perfectly awesome. The bedroom and the bathroom is very clean, spacious and well arrange. The room service is great. The room service personnel are very courteous and accommodating. The housekeeping staff Mu-mu and her partner Alicia are both very nice and very friendly. They kept my room clean everyday and all ammenities in the bathroom were replaced and arranged and in a nice way. Mustafa the Bellman is super nice. The pool is huge, very nice and clean but I do loved swimming in sea water. The gym equipment is great. Had plenty of treadmills, weights and nautilus machine but maybe additional elliptical machine just a suggestion. For people of my age with knee injury I rather do the elliptical machine than using the treadmill. The breakfast buffet is awesome. Lots of food. It was overwhelming. Overall, my stay at Rixos Premium Dubai is an unforgettable experienced. It is one of the best summer getaway. Rixos Premium Dubai is highly recommendable for travellers who wants the best services. Thank you to all the staffs of Rixos. I will not say goodbye but “Till we meet again”.

Dear Larry Barrios A., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos team

Impressive views from the suite

Customer review rating 4.5/5

Abbas K. Families - 17/07/2021 Confirmed reviews ALL

Very nice overall (see below) except disappointed at waiters and workforce in the cafeteria where we did our breakfast (turquoise). Most of staff not well trained (multiple instructions needed to make simple eggs), nany with no gloves when serving, touching utensils with their hands, cleaner guy came to pick some trash on floor at our table while we are eating (we had to ask him to do it later), poor manners of waiters in general except a few (forgot the name of one starting with "S" who was great). Room was excellent, impressive views from our 2 bedroom suite, great space for family of 5-6 and very modern refreshing feel overall. Will definitely recommend to friends and family. Would request to work on training the staff at breakfast area asap.

Dear Langah R., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Team

Great location

Customer review rating 4.0/5

Anonymous Solo - 17/07/2021 Confirmed reviews ALL

Relaxing

Dear Sayyeda Naela A., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Team

Best tourist hotel

Customer review rating 4.0/5

Obaid A. Couples - 17/07/2021 Confirmed reviews ALL

Everything was perfect, we enjoined our time in rixos

Dear Obaid Khamis Obaid A., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Team

Not too bad stay.

Customer review rating 2.0/5

Hamad Friends - 16/07/2021 Confirmed reviews ALL

It was really bad service, I booked a room with two Separate bed, but when I reached to the room , the room was with one king bed . My friend was surprised about that and he was thought that I booked the room with king bed so he misunderstood me .

Dear Hamad Abdulla Moham A., Thank you for taking the time to tell us about your experience at the Rixos Premium Dubai JBR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rixos Team

Amazing

Customer review rating 5.0/5

Anonymous Solo - 16/07/2021 Confirmed reviews ALL

I like the hotel، they upgraded my room and they setup my room with a birthday theme. Send a cake to my room twice. Late check out till 3 pm, hotel location is great The pool and sea is very nice. Service is very good

Dear Maryam Jaber Mohame A A., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Team

Enjoyable stay

Customer review rating 4.5/5

Anonymous Families - 15/07/2021 Confirmed reviews ALL

Loved the breakfast buffet and swimming pool. Great location

Dear Hiba M., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Team

Best luxury hotel in dubai

Customer review rating 5.0/5

Scarlett B. Couples - 14/07/2021 Confirmed reviews ALL

The best luxury hotel in Dubai From the moment we enter the hotel we felt it is going to be an amazing stay and best experience At the front desk they were so kind generous and professional,the assistant front office manager gave us her mobile number so we can contact her if needed,she escorted us to the room and they upgraded us to a room with the best view ever sea and Ain The concierge too Sufiyan gave us his mobile so we can contact him The room is perfect,clean really beautiful The bathroom amenities are Chopard and smell so good The swimming pool,is the best we saw in Dubai and the beach is amazing They surprised us with the best decoration for our 18 anniversary with roses on our bed and balloons and fruits and cake We loved the breakfast,plenty of choices We would recommend this hotel and will definitely come back Scarlett

Dear Scarlett B., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Team

Good stay and a satisfactory Service by the great staff team

Customer review rating 4.5/5

Anonymous Families - 13/07/2021 Confirmed reviews ALL

The pools were great, beach was alright can’t blame for the bad Dubai beaches. Everything else such as the cleaning service were amazing and very king and patient with us

Dear Zahra D., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Team

A memorable stay

TripAdvisor rating 5.0/5

Darwizay Family - 05/01/2021 TripAdvisor review

We stayed at Rixos Premium JBR for the second time with my family. We had a superb time out there, thanks to a great team. A very special thanks to the best concierge worldwide, Sufyan. He assisted us when planning to come till booking our room. He arranged our car transfers, ask me before arrival were should we book a table for lunch or dinner, always suggesting the best place to be in Dubai. Thanks to that, we were able to have a table everywhere we wished to go. He truly always did his very best in any thing he assisted us for. Thanks to his high sens of service and his undeniable professionalism, we were beyond happy as he really made our holidays perfect !! We will sure come again !

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

One of the Best Hotels in Dubai

TripAdvisor rating 5.0/5

Thomas M 02/12/2020 TripAdvisor review

The facilities are very good - lots of restaurants, shopping, fitness, relaxation and entertainment options. Staff were very accommodating. The room was nice - clean and large with good views. The water pressure in the room however was too weak. Despite this, I will certainly be back.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Excellent hotel but some small issues

TripAdvisor rating 4.0/5

natalie077982 12/11/2020 TripAdvisor review

Pros: *fantastic location *beautiful spa with great massages, especially Analy *great service in the hotel, especially Sandy *very good breakfast with lots of choice *received upgrade to premium room as a platinum member. Room had an amazing view. Rooms are large. *concierge booked us an excellent restaurant *had a complimentary late checkout *had a very clean room thanks to Hanikandan Cons: *we wanted a pickup at the airport. This did not happen. It was such a disappointment when we arrived in the middle of the night. No compensation was offered *no available chairs by the pool. People put towels early in the morning. This is not ok for a 5 star hotel *given a twin room as a single guest. I would have preferred a king bed. If the hotel works on these small issues, it could be an amazing hotel and go from a 4 rating to a 5

Dear Guest, Thank you very much for sharing this great review of your recent stay at Rixos Premium Dubai. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon! Best Regards, Guest Relations Manager

Very dissapointing

TripAdvisor rating 1.0/5

Simelalaralu 10/08/2020 TripAdvisor review

Rooms were excellent; but that was the only good thing during our stay: - no social distancing rules, Pool is overly crowded. -people drink and smoke shisha while they are inside the pool. This is unacceptable if you position yourself as a family friendly hotel. Kids cannot be in the same pool with these people. -random people calling randomly in the middle of the night - 1,3,5 am. Probably they want to party. We have 2.5 year old kids and they kept waking up. - we order watermelon and they said it is finished. After 10 minutes we saw plates of watermelon passing by. When we asked, the waiter said he just joined today. -service was too slow -we ordered meatballs with pasta from kids menu. Meatballs were burnt. - cheese and olives were very bad quality. We won’t stay there again unfortunately.

Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Rixos Premium Dubai will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best Regards, Guest Relations Manager

Bad Service, too crowded

TripAdvisor rating 2.0/5

aw5585 17/02/2020 TripAdvisor review

service is bad for both breakfast and pool area. rooms smelling like a box of cigarettes (we booked non smoking) lock stock is nice though allover definately not a 5 star hotel and no comparison to mandarin, al qasr or similar. compared to sofitel its worse but even higher priced.

Dear aw5585, Although we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best Wishes, Guest Relations Team.

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