Rixos Premium Dubai JBR 5 stars

Customer review rating (ALL Rating) 4.8/5 3,144 reviews

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The Walk Jbr, Jumeirah Beach Residence, Al Mamsha Street, 643660 DUBAI, United Arab Emirates

Description

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe Twin Room

Photo out of - Deluxe Twin Room

Stylish floor-to-ceiling views of the city. Spacious rooms ranging from 37 to 48 m² two Twin beds, a seating area with a 48" LED TV. En-suite bathroom with bathtub or standalone shower.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 32 m² / 344 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
  • Accessible room
See availabilities

Featuring spectacular views of the Arabian Gulf and the Dubai Eye (The Ain), Spacious 37-48 m² rooms offers a large double bed, a seating area with a 48" LED TV. En-suite bathroom with bathtub or standalone shower.

  • Views:

    City View or Ocean/Sea view

Max. number of persons
3
Area
From 48 m² / 516 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Featuring spectacular views of the Arabian Gulf and the Dubai Eye (The Ain), Spacious 37-48 m² rooms offersing two Twin Beds, a seating area with a 48" LED TV. En-suite bathroom with bathtub or standalone shower.

  • Views:

    City View or Ocean/Sea view

Max. number of persons
3
Area
From 48 m² / 516 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Savour sophistication in the Panorama Room at Rixos Premium Dubai.Featuring plush bedding, complimentary WIFI,and luxurious coffee/tea amenities,this 44 to 50 sqm room with a king-size bed is a perfect haven for families seeking elegance.

  • Views:

    Sea side

Max. number of persons
3
Area
From 44 m² / 473 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee maker
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

One Bedroom Deluxe Suite

Photo out of - One Bedroom Deluxe Suite

This 84 m² Suite features breath-taking views of city skyline and partial sea view. Each of these suites comes equipped with a spacious living area, a dining table and an espresso machine for ultimate luxury experience.

  • Views:

    City View or Ocean/Sea view

Max. number of persons
4
Area
From 94 m² / 1011 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

One Bedroom Premium Suite

Photo out of - One Bedroom Premium Suite

With breath-taking views of the pristine Arabian Gulf Sea and Dubai Eye. Suites ranging from 84 to 94 m² in size are equipped with a spacious living area, a dining table and an espresso machine for ultimate entertainment choices.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 94 m² / 1011 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Two Bedroom Premium Suite

Photo out of - Two Bedroom Premium Suite

With panoramic views of the pristine Arabian Gulf and Palm Jumeirah. This 125 m² Suite features an expansive living area with an Apple TV and a microwave, refrigerator, and espresso coffee machine.

  • Views:

    Ocean/Sea view or Panorama view

Max. number of persons
6
Area
From 150 m² / 1614 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x2

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

One Bedroom Senior Suite

  • 4 pers. max
  • 107 m² / 1151 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Ocean/Sea view
See availabilities

Suite

Two Bedroom Panorama Suite

Photo out of - Two Bedroom Panorama Suite

Designed for space, this expansive 186-202m² suite overlooks uninterrupted city and sea views. It offers two bedrooms, a generous living area, a kitchen, and a maxi bar. En suite bathrooms feature a tub, stand-alone shower, and Chopard amenities.

  • Views:

    Ocean/Sea view

Max. number of persons
6
Area
From 194 m² / 2088 sq ft
See availabilities

Suite

Three Bedroom Deluxe Suite

Photo out of - Three Bedroom Deluxe Suite

Defined by a sense of scale and breathtaking city and sea views, this 332-348 m² suite offers three bedrooms, a spacious living area, kitchen, maxi bar, and helper's room. En suite bathrooms feature a tub, stand-alone shower and Chopard amenities.

  • Views:

    Ocean/Sea view

Max. number of persons
8
Area
From 340 m² / 3659 sq ft

Bedding

King size bed(s) x

Twin bed(s) x2

Twin bed(s) x3

See availabilities

Suite

Three Bedroom Panorama Suite

Photo out of - Three Bedroom Panorama Suite

Expansive interiors pair with open city and sea views in this 290-316 m² suite. It offers three bedrooms, a generous living area, a kitchen, maxi bar, and a helper's room. En suite bathrooms feature a tub, stand-alone shower and Chopard amenities.

  • Views:

    Ocean/Sea view

Max. number of persons
8
Area
From 303 m² / 3261 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x2

Twin bed(s) x3

See availabilities

Suite

Four Bedroom Panorama Suite

Photo out of - Four Bedroom Panorama Suite

Defined by elevated Dubai skyline views through floor-to-ceiling windows, this 360-420 m² suite offers four bedrooms, expansive living areas, a kitchen, maxi bar, and a helper's room. En suites have a tub, stand-alone shower and Chopard amenities.

  • Views:

    Ocean/Sea view

Max. number of persons
8
Area
From 390 m² / 4197 sq ft

Bedding

King size bed(s) x1

See availabilities

Suite

Four Bedroom Penthouse

Photo out of - Four Bedroom Penthouse

Panoramic sea views of the Arabian Gulf and Ain Dubai define this 330-398 m² suite. It offers four bedrooms, expansive living areas, a kitchen, a maxi bar, and two helper rooms. En suites feature a tub, stand-alone shower, and Chopard amenities.

  • Views:

    Ocean/Sea view

Max. number of persons
8
Area
From 364 m² / 3918 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x2

Twin bed(s) x3

See availabilities

Hotel location

Rixos Premium Dubai JBR

The Walk Jbr, Jumeirah Beach Residence, Al Mamsha Street
643660 DUBAI
United Arab Emirates

GPS:25.0804, 55.136

Telephone
Fax +971 4 520 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
  • 414 rooms
  • 5 rooms for people with reduced mobility
  • 58 connecting rooms
  • 414 non-smoking rooms
  • 34 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • French
  • Italian
  • Portuguese
  • Russian
  • Turkish
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

5 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for 3 to 6 years
  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years
  • Video game area

Sports and leisure

Boat excursions Additional charge

  • On site

Jet-ski Additional charge

  • On site

Boat excursions

  • Nearby

Jet-ski

  • Nearby

Pedal boat

  • Nearby

Private beach

  • Nearby

Private beach

  • On site

Pedal boat Additional charge

  • On site
Book

Ammos Greek Restaurant

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Ammos, meaning "sand" in Greek, brings all the charm of Greek cuisine to Dubai, where a meal is an unforgettable experience of Mediterranean island life. This restaurant does not participate in Accor ALL loyalty program.

Set out in a friendly and stylish atmosphere, Luigia prides itself in serving 'The Best Pizza in Town'. The award-winning restaurant emphasizes simplicity and quality. This restaurant does not participate in Accor ALL loyalty program.

Azure Beach caters to the whole family with seaside and poolside dining. The relaxed lounge area serves fusion Asian dishes for lunch and dinner with a shisha terrace where guests can sit back and unwind.

Godiva Café, the world‑renowned Belgian chocolatier, offers a selection of delicious and uniquely crafted chocolate creations. The lounge also features daily live music, creating an inviting and entertaining atmosphere for guests.

Lock Stock & Barrel has taken JBR'S nightlife scene by storm. The trendy, casual, industrial-style venue is a buzzing, a daily happy hour and scrumptious international food. This restaurant does not participate in Accor ALL loyalty program.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,144 reviews

Customer review rating 5.0/5

Mohamed A. Friends - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Simoun F. M. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Amir I. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 2.5/5

Waseem A. Families - Confirmed reviews ALL

Dear Mr. A., Warm greetings from Rixos Premium Dubai JBR! Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Please be assured that all the concerns you raised, particularly the pending deposit refund, are currently being investigated with the relevant departments. We will get back to you with an update as soon as possible. Should you wish to provide any additional details, please feel free to contact us at mi… Thank you for your patience and understanding. Kind regards, Belgin Guest Relations Team

Customer review rating 5.0/5

Alla G. Friends - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Simoun F. M. Families - Confirmed reviews ALL

I would like to express my sincere appreciation for the excellent service and hospitality at Rixos Premium Dubai JBR. I have had a wonderful experience with the hotel, and what truly makes Rixos special is the professionalism, kindness, and attention to detail shown by the entire team. A special thank you to Mert, the Front Office Manager, for his outstanding professionalism, support, and welcoming attitude. He is a true example of excellent leadership and guest service. I would also like to extend my sincere appreciation to the General Manager for creating such a high standard of hospitality and for leading a team that consistently strives for excellence. Thank you to everyone at Rixos for making the experience so enjoyable and memorable. It is clear that great leadership and a strong team culture are behind the exceptional service. I highly recommend Rixos Premium Dubai JBR and look forward to visiting again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Amir I. Business - Confirmed reviews ALL

Overall good. Breakfast menu can be improved a little Hotel aesthesics as well

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 2.5/5

Waseem A. Families - Confirmed reviews ALL

I was expecting an amazing stay at your hotel but unfortunately your hotel disappointed me in ways that I did not expect. Firstly the family pool was closed for 2 days so we could not enjoy the pool facilities Secondly we were offered evening meals at the hotel to compensate the lack of pool facilities, which at the time we were looking forward to but unfortunately the buffet choices were extremely minimal so much so that we ended up having to eat elsewhere! This so called compensation was not worth it and totally unacceptable. Thirdly I have to say the service at breakfast time was also very poor. Your staff would take ages to approach us for any tea/coffee. When we eventually placed our orders for tea we would get our tea after we had eaten our breakfast! This was extremely frustrating as this happened throughout our entire stay at your hotel. Fourthly and this is also very concerning, we still have not received the deposit we paid upon check-in of £434.29. I was told upon checkout that the money would be deposited in my account straight away. We left your hotel on 15th August 2026, it is now 1st September 2026 and I still have not received my money. I am extremely disappointed and frustrated with the level of service you have provided and I would like my complaints above to be escalated immediately. I will await your response.

Dear Mr. A., Warm greetings from Rixos Premium Dubai JBR! Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Please be assured that all the concerns you raised, particularly the pending deposit refund, are currently being investigated with the relevant departments. We will get back to you with an update as soon as possible. Should you wish to provide any additional details, please feel free to contact us at mi… Thank you for your patience and understanding. Kind regards, Belgin Guest Relations Team

Customer review rating 5.0/5

Alla G. Friends - Confirmed reviews ALL

A great place to spend your vacation, tasty food, convenient location, beach club and pools

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Ashiya B. Families - Confirmed reviews ALL

Brilliant customer service from start to finish. We had a lovely stay at Rixos Premium Dubai JBR, which is in a great location. The staff were extremely helpful throughout our stay and went out of their way to assist us, especially with my father who uses a wheelchair. We had no issues at all and really appreciated how accommodating everyone was. The housekeeping team were lovely — always friendly, helpful and greeted us with a smile. The only downsides were that the hotel doesn’t have balconies, which would have been a nice addition, and for a 5-star hotel, I felt the breakfast was quite standard and could have had more variety. The walk to the breakfast area was also quite a trek, especially when using a wheelchair. Overall, we had a very enjoyable stay and the excellent customer service really stood out. Thank you to the whole team for making our stay so comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 4.0/5

Alofi M. Solo - Confirmed reviews ALL

Excellent location, with many places within walking distance. The room was nice overall, although at times it felt a little dated. I was unable to connect my device to the TV, and the curtains could not be fully closed, which was slightly annoying, especially at night. I contacted room service for help, but unfortunately they were unable to resolve the issue. Other than that, I really enjoyed my stay. The restaurants, breakfast, location, and swimming pool were all excellent and definitely some of the highlights of the hotel.

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Hamad A. Solo - Confirmed reviews ALL

The stay was a pleasant one overall. However, on a separate note, I noticed that the Arabic text in the email reminder I received inviting me to submit my feedback could use significant improvement. It contained numerous typos, grammatical errors, awkward phrasing, and formatting issues, which made parts of the message difficult to read. As a fan of Rixos hotels, and given the premium standard the brand represents, I believe the quality of guest communications should reflect the same level of attention to detail as the overall guest experience. I would highly recommend reviewing and professionally proofreading the Arabic version of such communications.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Daniel D. S. Families - Confirmed reviews ALL

Staff all polite and very helpful great service

Dear Mr. Daniel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Nafisa V. Families - Confirmed reviews ALL

We had a wonderful family holiday. Breakfast was very good good variety the rooms where cleaned everyday all staff very friendly would definitely come again.

Dear Ms. Nafisa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 4.5/5

Jibran A. K. Families - Confirmed reviews ALL

break fast was not good please add asian breakfast

Dear Mr. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Alshammar A. Friends - Confirmed reviews ALL

Just Amazing !

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 4.5/5

Mohamad M. Families - Confirmed reviews ALL

Would like to thank Youssif, for his kind hospitality

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Adis B. Business - Confirmed reviews ALL

Love everything.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Susanna A. Couples - Confirmed reviews ALL

Everything was perfect except the Deposit which is really disturbing, I paid about $500 and didn’t get it back yet. Everything else was better than perfect 10/10

Dear Valued Guest, Thank you for your valuable feedback and for sharing your experience with us. We are delighted to know that you enjoyed your stay and rated your overall experience . Regarding the deposit, please note that as your check-out was only yesterday, the refund process may take up to **14 business days**, depending on your bank’s processing time. We kindly ask for your patience and understanding during this process. We truly appreciate your kind feedback and hope to welcome you back to Rixos Premium Dubai in the future. Kind regards, Guest Relations Team

Customer review rating 4.5/5

Fakhra A. A. K. Families - Confirmed reviews ALL

We had a wonderful stay and truly enjoyed our experience\. Everything was excellent, the service was great, and the overall standard was very high\. We felt comfortable and very well taken care of throughout our stay\. We would definitely love to come back again\. Highly recommended\!

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Ibrahim A. Friends - Confirmed reviews ALL

This is my 5 time with Rixos it’s been so much nice and relaxing and fun

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 4.0/5

Ahmed A. Couples - Confirmed reviews ALL

Overall was good except some minor things occurred that wasn’t the best for me.

Dear Mr. Ahmed, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Team

Customer review rating 5.0/5

Omid R. Couples - Confirmed reviews ALL

Our stay was wonderful, largely thanks to Jeanette, the receptionist who checked us in. She was extremely professional, attentive to all our needs, and provided exceptional customer service.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Fatima E. Families - Confirmed reviews ALL

Rixos has always been our go to hotel in Dubai Exceptional service every single time Beautifully located Friendly , helpful staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Other web-users rate our hotel

  • 1,111 reviews 9.5/10 Location
  • 1,574 reviews 8.7/10 Room
  • 2,835 reviews 9/10 Service
  • 13 reviews 6/10 WiFi
  • 870 reviews 8.4/10 Food
  • 816 reviews 9.1/10 Cleanliness
  • 653 reviews 8.3/10 Breakfast
  • 527 reviews 6.7/10 Pool

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