Rixos Premium Dubai JBR 5 stars

Customer review rating (ALL Rating) 4.8/5 3,135 reviews

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Description

Our accommodation(s)

Hotel location

Rixos Premium Dubai JBR

The Walk Jbr, Jumeirah Beach Residence, Al Mamsha Street
643660 DUBAI
United Arab Emirates

GPS:25.0804, 55.136

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,135 reviews

TripAdvisor Rating  5.0/5  7,840 reviews

Highly recommend

TripAdvisor rating 5.0/5

Stay34330271568 TripAdvisor review

Great hotel and staff, especially Musa from housekeeping who was lovely and helpful. The food is great and the drinks. Lots of fun around the pool. Staff are great at finding you a bed and making you comfortable. I recommend Musa he is fantastic!

Great stay

TripAdvisor rating 5.0/5

Isabella B TripAdvisor review

Musa and Christian really great guys. Very humble and friendly and always offer their help. Nice pool, nice accomodation, nice breakfast. Everything is really clean. Beach is really clean and close to the hotel. We will come back for sure.

Dear Valuable Guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards, Guest Relations Team

Nice stay until the end…..

TripAdvisor rating 4.0/5

Sheila S TripAdvisor review

The hotel was ok, not sure I would say it’s 5 stars, having stayed at many 5 star hotels. The hotel room carpet, closet and floor had scuff marks on it. There were cobwebs on top of the bathroom mirror, some furnishings and items in the room needed thorough dusting. In saying that, the staff were nice for the most part. Hossain (housekeeping) was nice and always made our room presentable. I’m not sure if it’s his job to climb nearly to the ceiling to clear away cobwebs, and the scuff marks on the floor and furnishings are beyond the capabilities of the linen and cleaning products he has on his trolley. What really gripe me is when I was checking out the hotel, as soon as I entered the lobby the concierge immediately ask if I was Mrs S**** to which I confirmed yes. There was a man standing there and the concierge confirmed he was my driver who would transport me to the airport (I had already pre arranged a private transport, so I immediately thought it was said driver who came into the lobby to look for me). To my surprise, when the driver packed my suitcases in his car, another driver approached me saying he was my driver (I was confused). I soon realised that the first driver who was waiting for me in the lobby must have been working with the hotel because how would he have known my name (first and last names). Long story short the second driver was the company I had booked and paid for (which was confirmed through me calling them and them quoting who it was booked through and also the reference number). That really irritated me because if I had taken the first driver, I would have been expected to pay them and I would have been deceived. The first driver could not produce any evidence of him being my driver whereas the second driver did. I take some accountability because I should have asked for ID, but because my full name was announced and he was in the lobby at my exact pick up time I assumed he was my driver.

Dear Mrs. Sheilas, We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is important for us. I would like to speak with you and get more details please. I you can please email me with your contact details on shaiyr.sharshekova@rixos.com. Looking forward to speaking with you! Kindest regards, Shaiyr

Perfect stay, we will definitely be back!

TripAdvisor rating 5.0/5

sophiemb_x Couples - TripAdvisor review

Abu said looked after us brilliantly, room cleaning was immaculate and so friendly and hard working. The hotel is in a perfect location. Breakfast is great we had freshly made omelettes every morning. Azure beach staff are also great and can’t do enough for you, we highly recommend this hotel!

Dear Valuable Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Rixos Premium Dubai hotel and are delighted to read that we were able to match your expectations. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards, Guest Relations Team

Perfect Holiday

TripAdvisor rating 5.0/5

beri a TripAdvisor review

I got good expireince from the rixos very good service and mindblowing views, staff behaviours are also very professional, i stayed rixos for somedays and i got a acciustic view of giant wheel it was awsome and their pool and beach was greatfull and their housekeeping team named Mr MOHAMMMED was always taking care us, he and his team is always professional taking care of their area well. They made our vacation perfect,

Dear Valued Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Thank you very much for sharing this great review of your recent stay at Rixos Premium Dubai. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kindest regards, Guest Relations Team

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Other web-users rate our hotel

  • 1,201 reviews 9.5/10 Location
  • 1,511 reviews 8.8/10 Room
  • 2,640 reviews 9.2/10 Service
  • 15 reviews 6.5/10 WiFi
  • 919 reviews 9/10 Food
  • 762 reviews 9.1/10 Cleanliness
  • 666 reviews 8.7/10 Vibe
  • 624 reviews 9.2/10 Breakfast

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