Rixos Premium Dubai JBR Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 6,930 reviews

ALLSAFE approved hotel

Rixos Premium Dubai JBR
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+ 18 Services

Hotel location

Rixos Premium Dubai JBR

The Walk Jbr
Jumeirah Beach Residence
Al Mamsha Street
643660 dubai
united arab emirates

Fax: (+971)0097145200001

Check-in from 15h00

Check out up to 12h00

  • YES:  MONORAIL JBR STATION 1

  • By plane

    DUBAI INTERNATIONAL At 30km / 18.64 miles

  • By train

    JBR TRAM STATION At 1km / 0.62 miles

GPS:25.0804, 55.136

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,005

  • Maximum capacity: 820 people

  • Maximum banquet capacity: 620 people

Find out more

Our guest reviews for
Rixos Premium Dubai JBR

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,930 reviews

TripAdvisor Rating 5.0/5

4,269 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Too loud, too crowded and too messy

Customer review rating 3.0/5

Zane M. Families - 02/12/2021 Confirmed reviews ALL

The music at the beach was too loud and aggressive, the service very poor, the food in the beach also poor (ceaser salad was inedible).

Dear Kaspars M., Thank you for taking the time to tell us about your experience at the Rixos Premium Dubai JBR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Team

Amazing hotel

Customer review rating 5.0/5

Anonymous Business - 02/12/2021 Confirmed reviews ALL

World class

Dear Graham Robert L., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Great luxery hotel in JBR Dubai

Customer review rating 4.5/5

O. G. Couples - 29/11/2021 Confirmed reviews ALL

It was a very nice experience. We received a room with a view to the sea and the new wheel on the 26 floor. Stayed for 5 nights. Would recommend to others.

Dear Orit G., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Great hotel with perfect location.

Customer review rating 4.5/5

Anzelika Families - 29/11/2021 Confirmed reviews ALL

Everything was good. Nice room, great view, good food, beautiful beach.

Dear Anzelika L., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Good Stay

Customer review rating 5.0/5

Khaled S. Business - 29/11/2021 Confirmed reviews ALL

It was a nice stay and the team is very friendly and cooperative

Dear Khaled Salah M., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Awesome Hotel

Customer review rating 5.0/5

Craig S. Business - 28/11/2021 Confirmed reviews ALL

Great service and all round hospitality!

Dear Craig Brian S., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team.

Fantastic stay

Customer review rating 5.0/5

Dana Couples - 28/11/2021 Confirmed reviews ALL

Everything was great and can’t really fault our stay. Hotel was clean and exceeded our expectations

Dear Dana Jorges Y., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Nice Hotel but poor service

Customer review rating 1.5/5

Wahaab Couples - 28/11/2021 Confirmed reviews ALL

I booked the Rixos for my honeymoon and the service we received was quite poo to be honest. We had an issue with our bathroom on arrival to our suite, it smelled of damp or a clogged water wipe and we called housekeeping and the concierge to notify them of the problem. An hour later someone came to our room to look at it and noted that it had been resolved but the smell hadn't gone away. the next day we notified a couple of people again but it look a long time before our request was acknowledged and agin even after someone had come up and "solved" the issue the smell still remained. It would have been better if we had just been moved to another suite. that would have been better treatment of your guests. Furthermore, it seemed that at times when we came downstairs to the concierge's desk to speak to someone, we would get ignored quite often. Not something we expected from a 5 star hotel. On our last day, while we checked out we spoke to Salman Khan, we was very nice and apologised for the problems and the way it was handled. It would have been better if he had been notified earlier and handled this.

Dear Wamaab T., Thank you for taking the time to tell us about your experience at the Rixos Premium Dubai JBR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Team

Great experience

Customer review rating 4.5/5

Byrone Business - 27/11/2021 Confirmed reviews ALL

Really great hotel but wish I could have gotten a higher room as requested.

Dear Byrone T., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Excellent stay

Customer review rating 4.0/5

Anonymous Friends - 27/11/2021 Confirmed reviews ALL

Nice location, amazing view, wonderful breakfast

Dear Hatim Khalid S A., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Best of Dubai

Customer review rating 5.0/5

Ozan U. Families - 26/11/2021 Confirmed reviews ALL

We stayed with my wife and 2 kids. We enjoyed a lot. Very efficient location close to many points of interests. It was extremely comfortable stay. Great service, very delicious breakfast and luxury rooms overlooking to one of the best views of Dubai. Thanks to Accor loyalty program. They treated us as we were in our home.

Dear Veli Ozan U., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Wonderful hotel and staff

Customer review rating 5.0/5

Sharon A. D. S. Couples - 25/11/2021 Confirmed reviews ALL

Excellent service and a very worm hospitality.

Dear Sharon s., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

very good location

Customer review rating 5.0/5

Charles Q. Friends - 23/11/2021 Confirmed reviews ALL

Hotel was situated in a very good location. Hotel staff very diligent. Modern hotel with good restaurants and a private beach

Dear Charles q., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team.

Very busy

Customer review rating 3.0/5

Anonymous Couples - 22/11/2021 Confirmed reviews ALL

The location is great as in the hub of things however overall we found the beach, pool and buffet restaurant far too busy. Not possible to get a sunbed on the beach as has been rented out to non hotel guests. We had no choice but to be on a big patch of grass on inferior quality sunbeds and no shades. The buffet restaurant had a good choice of food but the general ambiance was that of a cafeteria with no atmosphere at all. The only place that was quite nice up sit was outside but there are only 8-10 tables there. Our room was nice, clean and comfortable

Dear George Praxitelis K., Thank you for taking the time to tell us about your experience at the Rixos Premium Dubai JBR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Manager

Perfect Hotel

Customer review rating 5.0/5

Anonymous Couples - 22/11/2021 Confirmed reviews ALL

Excellent stay. Location, design of the rooms, the service, absolutely 1st class. I will always stay here everytime I am in Dubai. The only negative is that the lifts are too slow.

Dear Gurpinder V., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations team

Fantastic stay

Customer review rating 5.0/5

Chelsea Couples - 21/11/2021 Confirmed reviews ALL

We stayed for a week in November and we have a fantastic stay with Rixos. The service was brilliant, we were welcomed and able to check in an hour early. Our room was beautiful, with a great view and it was cleaned and water topped up twice a day. We had breakfast everyday which was an amazing spread, with so much choice. Thank you also for making my partners 30th birthday so special with a cake, fruit platter and room decorations! Fully recommend Rixos and would love to stay again!

Dear Chelsea Louise S., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team.

Amazing hotel

Customer review rating 5.0/5

Paul S. Couples - 21/11/2021 Confirmed reviews ALL

We have been to Dubai a few times now but this was our favourite stay. The staff were friendly, the hotel was clean and beautiful and the pool area was just what we needed.

Dear Paul Brian S., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team.

WORSE EVEN !!!

TripAdvisor rating 1.0/5

familydubai2021 01/09/2021 TripAdvisor review

I am ALL platinum member and living in their 2 bed suite for 4 nights. ( Room 3308 ) I cannot find a word to express my anger and disappointment towards this hotel and their management . It was supposed to be a premium / luxury and prestige experience but totally ruined by the staff , and their management. If you are a family with kids and want to enjoy some private time in the pool and throughout the night , PLEASE DON'T GO TO THIS HOTEL. and you also have to prepare to be insulted by their staff ( especially front desk ) LOUD music until 1am that you can't bear Breakfast like a hawker center with ppl using their hand to grab the food A mixture of hotel guest that they don't bother social distance, manner and respect Beach club that you can see people from outside ( YES, outsider ) to enjoy the activities, smoking and drinking without any boundaries Room - carpet wore out , second room is too small, bed like Travelodge I just quite regret that I have chosen Rixos - I think they want to try their best but still below the par

Dear Valued Guest , Thank you for taking the time to tell us about your experience at the Rixos Premium Dubai JBR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rixos Team

Celebration my birthday with friends and family

TripAdvisor rating 5.0/5

Tarek on r 02/08/2021 TripAdvisor review

I booked on the hotel July 31th 2021 a suite to celebrate between friend and family my birthday as well my job Promition The hotel and the staff was simply awesome d I had one of the best weeeeeekend I’ve ever have The pool is amazing, the accommodations is just perfect and the hotel suite was perfectly designed sea view was awesomeness As cluster leader iam habit to travel the word and seen many hotel But this experience became one of the best for me Highly recommended

Dear tarekrouaz, Thank you very much for sharing this great review of your recent stay at Rixos Premium Dubai. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards, Guest Relation Team

A memorable stay

TripAdvisor rating 5.0/5

Darwizay Family - 05/01/2021 TripAdvisor review

We stayed at Rixos Premium JBR for the second time with my family. We had a superb time out there, thanks to a great team. A very special thanks to the best concierge worldwide, Sufyan. He assisted us when planning to come till booking our room. He arranged our car transfers, ask me before arrival were should we book a table for lunch or dinner, always suggesting the best place to be in Dubai. Thanks to that, we were able to have a table everywhere we wished to go. He truly always did his very best in any thing he assisted us for. Thanks to his high sens of service and his undeniable professionalism, we were beyond happy as he really made our holidays perfect !! We will sure come again !

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

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