Rixos Premium Dubai JBR

Rixos Premium Dubai JBR 5 stars

Customer review rating (ALL Rating) 4.7/5 2,933 reviews

ALLSAFE approved hotel

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Description

Hotel location

Rixos Premium Dubai JBR

The Walk Jbr, Jumeirah Beach Residence, Al Mamsha Street
643660 DUBAI
United Arab Emirates

  • YES:  MONORAIL JBR STATION 1

  • By plane

    DUBAI INTERNATIONAL At 30km / 18.64 miles

  • By train

    JBR TRAM STATION At 1km / 0.62 miles

GPS:25.0804, 55.136

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Rixos Premium Dubai JBR

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,933 reviews

TripAdvisor Rating  5.0/5  4,963 reviews

Amazing stay, couldn’t have wished for anything better!

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Everything was perfect, down to location, facilities and staff. There was nothing that you could have done better to make our stay more incredible than it was. If we are lucky to ever holiday again in Dubai we will definitely be staying at the Rixos JBR.

Dear Sarah Grace G., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team.

Great stay MR. Monir really helped us a lot with everything

Customer review rating 5.0/5

Maryam G. Families - Confirmed reviews ALL

Great stay MR. Monir really helped us a lot with everything And the staff are the best ❤️

Dear Mohammad A., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guests Relations Team

Well located

Customer review rating 5.0/5

Yvette G. Business - Confirmed reviews ALL

I had a wonderful stay at the Rixos. Great service, lovely pool area, great facilities & amenities.

Dear Yvette G., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

An awesome hotel and location

Customer review rating 4.5/5

Eugene B. Business - Confirmed reviews ALL

This has been a great hotel with the most helpful staff, location is perfect for Dubai.

Dear Eugene B., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Good stay indeed

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

It was a little rough initially because the rooms were all booked upon my arrival. I initially had to stay at another hotel and then the next night I was able to get a room. The room was clean and the staff was very hospitable.

Dear Lakeisha Monique M., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

The best hotel in Dubai!

Customer review rating 5.0/5

Daniel H. Couples - Confirmed reviews ALL

Every aspect of this hotel was perfect. The location, the pool, the room, the staff, the drinks, the food, the customer service. Unbelievable hotel and we will definitely be back soon! Thank you Rixos for making my wife’s 30th birthday unforgettable!

Dear Daniel Robert H., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR and thank you one more time for choosing us to celebrate your wife 30th birthday. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Excellent Stay

Customer review rating 5.0/5

Dr A. L. Business - Confirmed reviews ALL

Received 6-star treatment all round from my short 7 day stay. From the front desk, house keeping, room service to the cafes and restaurants….. it was a resounding BRAVO to the HRM and training department that ensured each moment of truth experience by the guest was felt with sincerity and desire to pleased by each staff.

Dear Andrew Ann Hoe L., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Excellent service and location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Amazing, best ever in Dubai

Dear Shaheed L., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Excellent locations on JBR

Customer review rating 4.0/5

Osama I. A. Families - Confirmed reviews ALL

Had little misunderstanding with the reception since I book through Accor website which clearly the reception rep. Not knowing the allowed kids age. Another point which is the deposit which I have not received yet since two weeks. Other than those two issues, Room, View, pool, Beach and restaurant are excellent choice for a none forgetting vecation. Price was higher than expected due to Eid Holyday.

Dear Osama Ibrahim S A., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Great location, premium stay

Customer review rating 4.5/5

Fares A. Friends - Confirmed reviews ALL

I had good time there

Dear Fares Mohammed I A., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Amazing every thing was so perfect

Customer review rating 5.0/5

Sayeed Solo - Confirmed reviews ALL

Amazing accommodation Very nice pool n beach Very attentive staff n brilliant service

Dear Syed Atif A., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Amazing

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Amazing amazing amazing

Dear Mohammed Awadh M A., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Very good

Customer review rating 5.0/5

Maen D. Families - Confirmed reviews ALL

We enjoy everything and the staff is very friendly and professional thank you for your patience

Dear Maha d., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Excellent choice!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Depends what you want from Dubai, but this hotel offers all you need for both, business and pleasure. It’s located in most attractive part of the City, 3 mins walking distance from Dubai Marina. It has its own beachfront and excellent pool area. All you need for perfect joy is there. If you want to spend some time in the downtown, taxi is easy and affordable

Dear Jovan N., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relatıons Team

Nice property but a few issues

Customer review rating 3.0/5

Che Couples - Confirmed reviews ALL

Great venue with fantastic pool and beach access. The problem with this hotel is the front desk staff don’t seem to realize they work in a people business - they should learn some basic customer service.

Dear Raman D., Thank you for taking the time to tell us about your experience at the Rixos Premium Dubai JBR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Team

Best place at Dubai

TripAdvisor rating 5.0/5

ReinthalerG TripAdvisor review

This is the best place to stay at Dubai. The food is very high quality. Pool and beach clean and neatly. New buliding with supreme quality. Clean and pleasant environement and all comfort. We will come back soon.

Dear Mr/Mrs Reinthaler, Thank you very much for leaving these wonderful comments on TripAdvisor, we are delighted that you enjoyed your stay among us. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Dubai. Moreover we thank you for your wonderful comments on services which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kindest Regards, Guest Relations Team

WORSE EVEN !!!

TripAdvisor rating 1.0/5

familydubai2021 TripAdvisor review

I am ALL platinum member and living in their 2 bed suite for 4 nights. ( Room 3308 ) I cannot find a word to express my anger and disappointment towards this hotel and their management . It was supposed to be a premium / luxury and prestige experience but totally ruined by the staff , and their management. If you are a family with kids and want to enjoy some private time in the pool and throughout the night , PLEASE DON'T GO TO THIS HOTEL. and you also have to prepare to be insulted by their staff ( especially front desk ) LOUD music until 1am that you can't bear Breakfast like a hawker center with ppl using their hand to grab the food A mixture of hotel guest that they don't bother social distance, manner and respect Beach club that you can see people from outside ( YES, outsider ) to enjoy the activities, smoking and drinking without any boundaries Room - carpet wore out , second room is too small, bed like Travelodge I just quite regret that I have chosen Rixos - I think they want to try their best but still below the par

Dear Valued Guest , Thank you for taking the time to tell us about your experience at the Rixos Premium Dubai JBR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rixos Team

Celebration my birthday with friends and family

TripAdvisor rating 5.0/5

Tarek on r TripAdvisor review

I booked on the hotel July 31th 2021 a suite to celebrate between friend and family my birthday as well my job Promition The hotel and the staff was simply awesome d I had one of the best weeeeeekend I’ve ever have The pool is amazing, the accommodations is just perfect and the hotel suite was perfectly designed sea view was awesomeness As cluster leader iam habit to travel the word and seen many hotel But this experience became one of the best for me Highly recommended

Dear tarekrouaz, Thank you very much for sharing this great review of your recent stay at Rixos Premium Dubai. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards, Guest Relation Team

A memorable stay

TripAdvisor rating 5.0/5

Darwizay Families - TripAdvisor review

We stayed at Rixos Premium JBR for the second time with my family. We had a superb time out there, thanks to a great team. A very special thanks to the best concierge worldwide, Sufyan. He assisted us when planning to come till booking our room. He arranged our car transfers, ask me before arrival were should we book a table for lunch or dinner, always suggesting the best place to be in Dubai. Thanks to that, we were able to have a table everywhere we wished to go. He truly always did his very best in any thing he assisted us for. Thanks to his high sens of service and his undeniable professionalism, we were beyond happy as he really made our holidays perfect !! We will sure come again !

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

One of the Best Hotels in Dubai

TripAdvisor rating 5.0/5

E6876CJthomasm TripAdvisor review

The facilities are very good - lots of restaurants, shopping, fitness, relaxation and entertainment options. Staff were very accommodating. The room was nice - clean and large with good views. The water pressure in the room however was too weak. Despite this, I will certainly be back.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

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