Pullman Melbourne on Swanston Hotel 5 stars

Name: Pullman Melbourne on Swanston
Address: MELBOURNE, 3000, AUSTRALIA
Telephone: (+61)3/96634711
Rating: 4.3

Customer review rating 4.3/5 9,532 reviews

ALLSAFE approved hotel

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+ 19 Services

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Pullman Melbourne on Swanston Hotel

Hotels combining lifestyle and design, for business and leisure

Wishing you a great stay at our hotel. +61 419 328 149

Mr James MUSCAT, Hotel Manager

Melbourne's newest upscale hotel, boasting contemporary style that plays on the senses. Located in the heart of Melbourne, Pullman Melbourne on Swanston is the perfect destination for work and play. It's the first choice for guests seeking an authentic Melbourne experience. Connecting travellers to iconic attractions with easy access to everything Melbourne has to offer on its doorstep. Pullman Melbourne on Swanston offers a retreat away from the hustle and bustle of the city centre.

Stylish and exciting, Melbourne has plenty to discover! Guests staying at Pullman Melbourne on Swanston are right in the heart of the city, with access to Melbourne's best restaurants and bars, shops and sports arenas, galleries and museums.

Hotel extras

The perfect destination for work and pleasure, in the heart of Melbourne city.
With the city's best food and fashion on our doorstep, exploring Melbourne's many delights.
204 spacious guest rooms thoughtfully designed to reflect Melbourne's edgy creativity.
The Club Lounge and Private Dining Room 1954 located on Level 15, offering breathtaking views.
BoomRoom Boxing for a solo workout or group fitness, or simply do nothing at all.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Public indoor parking (Paying)(Nearby)
- Valet parking (Paying)(Nearby)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on request
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- French
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Enjoy the comfort of your room up to 6pm on the day of your departure by booking the "late check-out" option now.
Dry cleaning / Ironing
Currency exchange
Porter
Concierge

BreakfastPaying
1 restaurant(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

Fitness centre (Nearby)
Babysitting on request

2 meeting room(s)

Hotel location

Pullman Melbourne on Swanston

195 Swanston Street
3000
melbourne
australia

Tel: +61396634711

Fax: (+61)3/96637447

Contact email :

Check-in from 14h00

Check out up to 11h00

Skybus : Southern Cross Station
ACLAND STREET : TRAM 16 ACLAND STREET
MELBOURNE UNIVERSITY : TRAM 3 MELBOURNE UNIVERSITY
TOORAK ROAD : TRAM 8 TOORAK ROAD

By plane
AVALON At 60km / 37.29 miles
By plane
TULLAMARINE At 25.01km / 15.54 miles
By boat
SPIRIT OF TASMANIA At 4.51km / 2.8 miles
By boat
YARRA FERRY TERMINAL At 1.61km / 1 miles
By helicopter
MELBOURNE HELIPAD At 1.61km / 1 miles
By car
HUME HIGHWAY At 8.05km / 5 miles
By car
MONASH FREEWAY At 4.2km / 0.31 miles
By car
WESTGATE FREEWAY At 6.44km / 4 miles
By train
FLINDERS STREET At 0.5km / 0.31 miles
By train
SPENCER STREET At 1.61km / 1 miles

GPS :-37.812876, 144.96526

Our accommodation(s)

Our spacious guest rooms have been thoughtfully designed to reflect Melbourne's edgy creativity. All rooms are equipped with a personalised digital concierge service, convenient inclusions to help you feel at home, and beautiful Aspar Aurora Spa products for a touch of in-room pampering. Looking for some additional stress release? Head to our gym for a solo workout or group fitness, or simply do nothing at all and enjoy some much-needed downtime. Pullman Melbourne on Swanston, a truly Melbourne experience

Superior Room 1 King Bed

Max. number of persons: 2
Area: From 36 m² / 388 sq ft

High speed internet
Bathrobe
Slippers
Coffee/tea making facilities
Automatic wake up call(...)

Deluxe Room 1 King Bed

Max. number of persons: 3
Area: From 40 m² / 431 sq ft
Views: City View *

* Subject to availability

High speed internet
Bathrobe
Slippers
Coffee/tea making facilities
Automatic wake up call(...)

Classic Room 1 Queen bed

Accessible room

Max. number of persons: 2
Area: From 33 m² / 355 sq ft

High speed internet
Bathrobe
Slippers
Coffee/tea making facilities
Direct dial telephone(...)

Premium Deluxe Room 1 King Bed

Max. number of persons: 2
Area: From 40 m² / 431 sq ft

High speed internet
Bathrobe
Slippers
Coffee/tea making facilities
Direct dial telephone(...)

Superior Room 2 Queen beds

Max. number of persons: 4
Area: From 36 m² / 388 sq ft

High speed internet
Bathrobe
Slippers
Coffee/tea making facilities
Direct dial telephone(...)

Superior Room, Lounge Access, 1 King Size Bed

Max. number of persons: 2
Area: From 36 m² / 388 sq ft

High speed internet
Bathrobe
Slippers
Coffee/tea making facilities
Direct dial telephone(...)

Premium Deluxe Room, Lounge Access, 1 King Size Bed

Max. number of persons: 2
Area: From 40 m² / 431 sq ft

High speed internet
Bathrobe
Slippers
Coffee/tea making facilities
Direct dial telephone(...)

Premium Executive Room Lounge Access 1 King Bed

Max. number of persons: 2
Area: From 48 m² / 517 sq ft

High speed internet
Bathrobe
Slippers
Coffee/tea making facilities
Direct dial telephone(...)

Superior Room, Lounge Access, 1 King Size Bed

Max. number of persons: 2
Area: From 36 m² / 388 sq ft

High speed internet
Bathrobe
Slippers
Direct dial telephone
Mini Bar

Rooms

Our restaurants and bars

EVA'S RESTAURANT & BAR

Type of cuisine: Gourmet

Hidden away from the streets of Melbourne, Eva's restaurant & bar brings you heartfelt home-style cooking and fresh seasonal ingredients, with a modern twist reflective of our Melbourne setting. Open for all day dining and drinks.

Your meetings and events

Our meeting rooms

Number of meeting rooms: 2
Maximum size: 54 m²
Maximum capacity: 160 people

Find out more

Pleasant stay

Mike Families - 04/04/2020 Confirmed reviews ALL

We came to stay in the Pullman Melbourne on Swanston, based on our previous experience here when this hotel was known as the Grand Mercure. The rooms have been fully modernised since the transformation. The new decor gives the hotel, a sophisticated, distinctive look.

Dear Mike, Thank you for returning to stay with us again post our rebranding as Pullman Melbourne on Swanston. Very pleased to read that you enjoyed the refurbished rooms and we hope to see you again soon for another pleasant stay. Sincerely, Alex Mihardja Operational Project Manager

I am not that

Paul L. Business - 02/04/2020 Confirmed reviews ALL

Thank you for the chance. The room was very average, no were to hang your towel place your face washer or place your toilet bag at the sink. All so the room had no chairs no table no lounge. The bed was lumpy. When you say your room, that is what it was a room a bed and half a shower. Consider the Pullman rating i was disappointed .I may give the brand another chance in the future if a chance may a rise.The staff were pleasant and the over feeling of the motel was pleasant. May i say again . Thank you Paul.

Dear Paul L., Thank you for your time in providing a review after your stay with us recently. I can see that you have booked at Mercure Welcome Melbourne and then got upgraded to the adjacent Pullman Melbourne on Swanston. I am sorry that the accommodation and facilities provided were below your expectations. We have 6 different room types at The Pullman, and the facilities on each rooms type are different. Thank you again for being constructive with your feedback. Sincerely, Alex Mihardja Operational Project Manager

Classy

Peter Couples - 31/03/2020 Confirmed reviews ALL

Of the different Accor brands we've stayed with, the Pullman seems the classiest, having stayed at the Pullman Melbourne on Swanston recently.

A Sanctuary in a World of Chaos

Richard M. Business - 27/03/2020 Confirmed reviews ALL

We needed to be in Melbourne for business amid the start of the COVID-19 virus outbreak. The hotel was fantastic in their service and concern for the safety of guests. We were made welcome from the start by the Doorman right through to Reception, Food and Beverage staff. All were absolutely fantastic and provided great service.

Best location

Vicki W. Families - 26/03/2020 Confirmed reviews ALL

The staff were fantastic. The room was a great size.

Anonymous Business - 24/03/2020 Confirmed reviews ALL

Excellent upgrade of the Hotel.

Great location and great stay !

Barry A. Couples - 24/03/2020 Confirmed reviews ALL

Staff were exceedingly helpful in every way ! When we mentioned it was our 45th wedding anniversary they went the extra mile ......and it was totally unexpected . By the time we arrived at our room they already had champagne and chocolates awaiting us with a beautiful card wishing us the very best for our 45th anniversary. During our stay the entire staff we met were just so courteous...... The rooms were well presented and had everything we could have asked for. The bar and dining room had all we could ask for ! Just a great stay ....

Fantastic stays stay with quality service

James Couples - 24/03/2020 Confirmed reviews ALL

From the moment we walked into the Pullman we knew we were in safe hands, all our booking requirements were met and the staff were knowable and friendly. The room itself was perfect, the only downside to the hotel would be no pool if that's your thing. Though for our one night stay that didn't bother us. Thank you again.

Great Location - Clean and Comfortable

Tracy Couples - 24/03/2020 Confirmed reviews ALL

Had a great time at the Pullman, spotlessly clean, comfy bed, air con - really helpful staff.

'My Birthday Treat'

Mary T. A. Families - 24/03/2020 Confirmed reviews ALL

Well what can I say other than my daughter and I had the most amazing stay at the Hotel this past weekend. My favourite room was ready for us with a lovely bottle of Moscato, and a box of chocolates and a lovely Welcome note from Chris acknowledging my birthday. Our dinner in Eva's was to die for and again the staff were wonderful. Thankyou to all at The Pullman on Swanston.

Perfect service

Tanja L. Business - 24/03/2020 Confirmed reviews ALL

During this difficult COVID-19 times, the staff provided best support that one could ever ask. Super grateful to all. Thank you so much everyone!

solid business hotel, central location

Alan Business - 23/03/2020 Confirmed reviews ALL

Fairly run of the mill work trip, didn't spend a huge amount of time at hotel but everything was fine. I'm Accor Platinum so I stay in a lot of your hotels, the room was pretty good. Kind of where it should be for it's price point. Staff entirely professional, all good.

Was good

Dave M. Families - 23/03/2020 Confirmed reviews ALL

Was good once I was checked in.

Not Good

John Business - 23/03/2020 Confirmed reviews ALL

1. Your rooms have no suitable desk or table to work from with a laptop. The one round table in the room isn't near a power outlet and the chairs are too low so it's not even feasible to use these for laptop use. 2. Your ironing board is faulty and does not lock when expanding it open, it nearly took out one of my fingers. The looked at it and the track that is used to lock/unlock is easily displaced so to me it looks like a manufacturing defect.

Very satisfied

Wayne T. Business - 22/03/2020 Confirmed reviews ALL

Your staff were attentive, very helpful and friendly and I couldn't fault them at all. Very comfortable room AND the remote control worked and TV reception was crystal clear (my pet peeve in other accommodations).

Great location, very clean & tidy

Kelly Friends - 22/03/2020 Confirmed reviews ALL

Lovely stay, very clean & tidy and centrally located

Well located, nice rooms

Aaron Couples - 22/03/2020 Confirmed reviews ALL

Good stay

Anonymous Friends - 21/03/2020 Confirmed reviews ALL

We would like to thank you for working with us through a tough situation. We understand that you had to follow the government protocol, but you made our stay as comfortable as you could. We appreciate that. Maybe someday we will be able to return to your country and if we do, we will be sure to stay at your hotel. Thank you again.

was good stay

Tetyana Couples - 21/03/2020 Confirmed reviews ALL

room was very nice all staff was very helpful

Did the right thing during a trying time.

Maggie Friends - 21/03/2020 Confirmed reviews ALL

We were part of the quarantined group from the US. We believe you did the correct thing by quarantining us even though we were very disappointed. Trip of a lifetime spent in a hotel room. A room with a view would have been nice. The room service food was good but even after 2 days, it got quite boring. Happy we found Uber Eats, just wish we knew a bit more about where we were ordering from. Not your fault but still. It would have been nice of you to comp our phone calls as we were contacting hotel management most of the time. A couple of them were made to the US Consulate. Thank you for making copies and forwarding scans to the States for us even though they never did get back to us. I would definitely stay at The Pullman if we ever get back to Melbourne. Thank you for your hospitality, we appreciate all you did for us.

Our most recent 20 reviews

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