Pullman Melbourne City Centre 5 stars

Customer review rating (ALL Rating) 4.2/5 3,536 reviews

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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • A perfect base in the heart of Melbourne city. Bourke Street Mall and Emporium are close by.

  • With the city's best food and fashion on our doorstep, explore Melbourne's many delights.

  • Home to Melbourne CBD's highest rooftop bar, Blossom with CBD views. Woodfire pizzas featured.

  • Elevate Club Lounge & Room 1954 on Level 15, offer guests & private events breathtaking views.

  • Fully equipped fitness center featuring infrared sauna, cardio equipment, weights and racks.

Our accommodation(s)

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Hotel location

Pullman Melbourne City Centre

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812876, 144.96526

Telephone
Fax +61 3 9663 4711

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,536 reviews

TripAdvisor Rating  3.9/5  280 reviews

Customer review rating 5.0/5

Ron P. P. Business - Confirmed reviews ALL

Very well located, with friendly and helpful staff. Room was very clean and well maintained and all amenities were very good. Blossom restaurant was good, highly recommend the wood fired pizza.

Dear Ron P., Thank you for your wonderful feedback. We’re delighted you enjoyed our central location, friendly service, and the comfort of your room. It’s also great to hear you enjoyed Blossom — the wood-fired pizza is a favourite. We look forward to welcoming you back again soon. Regards, Alex Mihardja Executive Assistant

Customer review rating 5.0/5

Ross S. Couples - Confirmed reviews ALL

This was a quick visit to Melbourne for no real reason .Stayed before and will stay again Our deal ticked all the boxes. Located in the heart of the CBD and close to everthing including transport ,eateries and entertainment. .

Dear Ross S., Thank you for your feedback. We’re glad our location and service met your needs, and we look forward to welcoming you back on your next visit to Melbourne. Regards, Alex Mihardja Executive Assistant

Customer review rating 2.5/5

Pauline G. Couples - Confirmed reviews ALL

Room nice but did express checkout and we got a bill for a heap of minibar items that we did not touch. Was refunded but leaves a sour note and wonder how this can happen apart from I guess cleaners stealing items or hotel being dodgy? Won't do express again and will ask someone to verify everything there before we leave the room next time. Also disappointed my request to reschedule dates was denied as i broke my arm 2 days before. Came anyway as didn't want to lose money but couldn't do much and in pain so definitely not the nice xmas break we had planned.

Dear Pauline G., Thank you for your feedback. I apologize for the inconvenience with the minibar charges and for the disappointment regarding your rescheduling request—we understand how frustrating this must have been, especially given your injury. We’re glad the minibar issue was resolved promptly, and we appreciate your understanding as we continue to review processes to prevent this in the future. Regards, Alex Mihardja Executive Assistant

Customer review rating 4.0/5

Miu L. L. Business - Confirmed reviews ALL

The hotel’s location is very convenient to the shops. Overall, the stay was good, but for a 5-star hotel I expected a bit more. The lack of complimentary bottled water was not impressive, and I was also disappointed that there were no toothbrushes in the bathroom. As an Accor Plus member, we are entitled to a welcome drink per room, but we only received the voucher after asking for it.

Dear Miu L. L., Thank you for your feedback. We’re glad you enjoyed the location and overall stay, and we apologize that some aspects did not meet your expectations. Your comments regarding amenities and Accor Plus benefits have been noted and shared with our team for improvement. Regards, Alex Mihardja Executive Assistant

Customer review rating 2.0/5

Anoop S. Business - Confirmed reviews ALL

Had a 2 night stay. Though being a gold member none of the benefits were provided. no early check in, no upgrade, no place to sit and work till room is available. They just said they are fully booked, though I could see availability online. Quite cold experience and would not stay again - not worth the price. I can get same sad experience at Mercure next door with fraction of the cost.

Dear Anoop S., Thank you for your feedback. I’m sorry your stay did not meet expectations. Please note that early room access and complimentary upgrades are always subject to availability. Each day, we have an allocated number of rooms set aside for loyalty members, distributed across Limitless, Diamond, Platinum, Gold, etc. Once this daily allotment is fully booked, complimentary upgrades are unfortunately no longer available. We appreciate your comments and will share them with our team to help improve the guest experience. Regards, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 1,673 reviews 9.3/10 Location
  • 1,935 reviews 7.6/10 Room
  • 1,861 reviews 6.9/10 Service
  • 23 reviews 3.3/10 WiFi
  • 619 reviews 7.2/10 Cleanliness
  • 590 reviews 6.7/10 Amenities
  • 498 reviews 7.5/10 Breakfast
  • 366 reviews 7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.