Pullman Melbourne on Swanston Hotel 5 stars

Excellent upgrade of the Hotel.

Staff were exceedingly helpful in every way ! When we mentioned it was our 45th wedding anniversary they went the extra mile ......and it was totally unexpected . By the time we arrived at our room they already had champagne and chocolates awaiting us with a beautiful card wishing us the very best for our 45th anniversary. During our stay the entire staff we met were just so courteous...... The rooms were well presented and had everything we could have asked for. The bar and dining room had all we could ask for ! Just a great stay ....

From the moment we walked into the Pullman we knew we were in safe hands, all our booking requirements were met and the staff were knowable and friendly. The room itself was perfect, the only downside to the hotel would be no pool if that's your thing. Though for our one night stay that didn't bother us. Thank you again.

Had a great time at the Pullman, spotlessly clean, comfy bed, air con - really helpful staff.

Well what can I say other than my daughter and I had the most amazing stay at the Hotel this past weekend. My favourite room was ready for us with a lovely bottle of Moscato, and a box of chocolates and a lovely Welcome note from Chris acknowledging my birthday. Our dinner in Eva's was to die for and again the staff were wonderful. Thankyou to all at The Pullman on Swanston.

During this difficult COVID-19 times, the staff provided best support that one could ever ask. Super grateful to all. Thank you so much everyone!

Fairly run of the mill work trip, didn't spend a huge amount of time at hotel but everything was fine. I'm Accor Platinum so I stay in a lot of your hotels, the room was pretty good. Kind of where it should be for it's price point. Staff entirely professional, all good.

Was good once I was checked in.

1. Your rooms have no suitable desk or table to work from with a laptop. The one round table in the room isn't near a power outlet and the chairs are too low so it's not even feasible to use these for laptop use. 2. Your ironing board is faulty and does not lock when expanding it open, it nearly took out one of my fingers. The looked at it and the track that is used to lock/unlock is easily displaced so to me it looks like a manufacturing defect.

Your staff were attentive, very helpful and friendly and I couldn't fault them at all. Very comfortable room AND the remote control worked and TV reception was crystal clear (my pet peeve in other accommodations).

Lovely stay, very clean & tidy and centrally located

Good stay

I booked this hotel through the main Accor site & there were issues booking so finally got a confirmation the 2nd time I tried to book. Our room wasn't ready when I arrived so I was a bit disappointed about that as I had been travelling early that morning. The room should have been ready to check in @ 2pm but it was after 3.30pm before I got a key. I didn't get an explanation about why the room wasn't ready but Mary @ the front desk was having some kind of coded conversation with housekeeping which I found a bit rude! However this was the only issue i had with the staff as everyone else was very helpful & the staff @ the guest services desk were do informative & helpful every time we needed help. The room itself was great, beds were very comfortable. The only criticism i have is the bathroom was small & very impractical with no where to hang your towels. The hotel has an great location & it is definitely a good choice for a visit to Melbourne.

I loved my stay at this hotel, so much so that I am planning to come back soon. The ladies of the executive lounge are just absolutely superb, they reminded me of business class experience on Singapore airlines. Thank you Diana, Devyani and Yuki for making my stay so comfortable. The men of the hotel are quite charming and always ready to help, thank you Kevin, Chad and David. Francia and Mira thank you for making the check - in experience effortless. I can't wait to see you all again soon.

I thought I had booked a room at the Pullman as I know it to be, which is opposite the MCG. I don't think the name highlights enough that there are multiple Pullmans in Melbourne. I turned up to the Pullman only to find out we were booked in at the Swanston Street hotel. This was a little frustrating and would have been a lot worse if the location was imperative. We were running a little late for dinner once we got to the hotel and was a bit flabbergasted that there is no parking so to speak other than valet parking for $60 or self parking in an allocated carpark quite a few blocks away for $20. We chose to park our own car however didn't receive the docket required at checkout to receive the discounted fee of $20.00. My husband had to go back to the hotel to get this in order to avoid an $80 parking fee. This made us late to an appointment. The parking is a real issue !!