Pullman Melbourne on Swanston Hotel 5 stars

Excellent upgrade of the Hotel.

Staff were exceedingly helpful in every way ! When we mentioned it was our 45th wedding anniversary they went the extra mile ......and it was totally unexpected . By the time we arrived at our room they already had champagne and chocolates awaiting us with a beautiful card wishing us the very best for our 45th anniversary. During our stay the entire staff we met were just so courteous...... The rooms were well presented and had everything we could have asked for. The bar and dining room had all we could ask for ! Just a great stay ....

From the moment we walked into the Pullman we knew we were in safe hands, all our booking requirements were met and the staff were knowable and friendly. The room itself was perfect, the only downside to the hotel would be no pool if that's your thing. Though for our one night stay that didn't bother us. Thank you again.

Had a great time at the Pullman, spotlessly clean, comfy bed, air con - really helpful staff.

Well what can I say other than my daughter and I had the most amazing stay at the Hotel this past weekend. My favourite room was ready for us with a lovely bottle of Moscato, and a box of chocolates and a lovely Welcome note from Chris acknowledging my birthday. Our dinner in Eva's was to die for and again the staff were wonderful. Thankyou to all at The Pullman on Swanston.

During this difficult COVID-19 times, the staff provided best support that one could ever ask. Super grateful to all. Thank you so much everyone!

Fairly run of the mill work trip, didn't spend a huge amount of time at hotel but everything was fine. I'm Accor Platinum so I stay in a lot of your hotels, the room was pretty good. Kind of where it should be for it's price point. Staff entirely professional, all good.

Was good once I was checked in.

1. Your rooms have no suitable desk or table to work from with a laptop. The one round table in the room isn't near a power outlet and the chairs are too low so it's not even feasible to use these for laptop use. 2. Your ironing board is faulty and does not lock when expanding it open, it nearly took out one of my fingers. The looked at it and the track that is used to lock/unlock is easily displaced so to me it looks like a manufacturing defect.

Your staff were attentive, very helpful and friendly and I couldn't fault them at all. Very comfortable room AND the remote control worked and TV reception was crystal clear (my pet peeve in other accommodations).

Lovely stay, very clean & tidy and centrally located

Good stay

We would like to thank you for working with us through a tough situation. We understand that you had to follow the government protocol, but you made our stay as comfortable as you could. We appreciate that. Maybe someday we will be able to return to your country and if we do, we will be sure to stay at your hotel. Thank you again.

room was very nice all staff was very helpful

We were part of the quarantined group from the US. We believe you did the correct thing by quarantining us even though we were very disappointed. Trip of a lifetime spent in a hotel room. A room with a view would have been nice. The room service food was good but even after 2 days, it got quite boring. Happy we found Uber Eats, just wish we knew a bit more about where we were ordering from. Not your fault but still. It would have been nice of you to comp our phone calls as we were contacting hotel management most of the time. A couple of them were made to the US Consulate. Thank you for making copies and forwarding scans to the States for us even though they never did get back to us. I would definitely stay at The Pullman if we ever get back to Melbourne. Thank you for your hospitality, we appreciate all you did for us.