Pullman Melbourne City Centre 5 stars

Customer review rating (ALL Rating) 4.2/5 3,534 reviews

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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • A perfect base in the heart of Melbourne city. Bourke Street Mall and Emporium are close by.

  • With the city's best food and fashion on our doorstep, explore Melbourne's many delights.

  • Home to Melbourne CBD's highest rooftop bar, Blossom with CBD views. Woodfire pizzas featured.

  • Elevate Club Lounge & Room 1954 on Level 15, offer guests & private events breathtaking views.

  • Fully equipped fitness center featuring infrared sauna, cardio equipment, weights and racks.

Our accommodation(s)

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Hotel location

Pullman Melbourne City Centre

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812876, 144.96526

Telephone
Fax +61 3 9663 4711

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  3,534 reviews

TripAdvisor Rating  3.9/5  280 reviews

Customer review rating 3.0/5

Kate D. Friends - Confirmed reviews ALL

On arrival for our Melb escape I found I had misplaced my drivers license and was told I could not check in without photo I’d, I showed all of my other I’d such as Medicare card, credit cards, health card ect but that was not sufficient, my friend who was travelling with me and was included on booking was told her photo I’d was invalid as she did not prepay the accommodation, after some minutes of discussion another receptionist was asked and luckily she said all would be ok and finally we were given our entry cards. I had little more contact with reception after that but on arrival found we were charged for alcohol we did not consume, thankfully this was easily resolved, however when digging further into when I was charged it was done only a couple of hrs after we arrived at the hotel around 3-4 pm, it would appear that when checking/ cleaning our room someone did not record the mini bar correctly. I have stayed at the Pullman on numerous occasions in Brisbane and Sydney and have had no problems however it would not be my first choice in Melbourne.

Dear Kate D., Thank you for your feedback. We sincerely apologize for the inconvenience you experienced at check-in and with the minibar charge. While we’re pleased these matters were ultimately resolved, we regret the frustration caused and appreciate you taking the time to share your experience, which will help us improve our processes moving forward. Regards, Alex Mihardja Executive Assistant

Customer review rating 4.5/5

Sam L. Business - Confirmed reviews ALL

Always love staying at The Pullman - the location can't be beaten for exploring the city, the service is always incredible and the rooms are just beautiful and well laid out.

Dear Sam L., Thank you for your wonderful feedback. We’re thrilled you enjoyed our location, service, and rooms, and we look forward to welcoming you back soon. Regards, Alex Mihardja Executive Assistant

Customer satisfaction A+

TripAdvisor rating 5.0/5

AmandaBradOliviaJax TripAdvisor review

We stayed at the Pullman for the Christmas festive activities. I can not rave on how amazing this place was . There was a small hickup with a minor miscommunication and the duty manager Anish fixed the problem and made us feel so welcome . The rooms are so sleek and clean and overall the customer service is A+ we will be staying here again

Dear AmandaBradOliviaJax, Thank you for your wonderful feedback. We’re thrilled you enjoyed your stay, our rooms, and the service from Anish. We look forward to welcoming you back again soon. Regards, Alex Mihardja Executive Assistant

Customer review rating 1.0/5

Sameer S. Business - Confirmed reviews ALL

I got accessible room and that gave me a very depressing feeling. The staff at the reception was not willing to understand. Then I reached out to the manager and he put me in another room but I was charged for that even though I am a gold member. I am never going to stay in this Pullman. The breakfast was also very mid range.

Dear Sameer S., Thank you for your feedback. We’re sorry to hear your experience was not as expected. Please note that on our website we clearly advise that for this particular room type (Accessible room), we are unable to offer upgrades or room moves, as we only have three of these rooms in the hotel. When guests specifically book this room type, we may need to decline other guests requesting it. Our records show that our staff offered you the option to upgrade to one of our Superior Rooms with two queen beds at $30.00 per day, which you accepted and were aware of the charge. We regret that the room and breakfast did not meet your expectations and appreciate your comments, which will help us improve. Our apologies for the inconvenience experienced. Regards, Alex Mihardja Executive Assistant

Customer review rating 5.0/5

Malcolm M. Solo - Confirmed reviews ALL

My second time staying and wasn't disappointed excellent service and staff

Dear Malcolm M., Thank you for your wonderful feedback. We’re thrilled you enjoyed your stay again and loved the rooftop views. We can’t wait to welcome you back for your next visit. Regards, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 1,677 reviews 9.4/10 Location
  • 1,940 reviews 7.6/10 Room
  • 1,873 reviews 6.9/10 Service
  • 23 reviews 3.3/10 WiFi
  • 617 reviews 7.1/10 Cleanliness
  • 595 reviews 6.8/10 Amenities
  • 507 reviews 7.6/10 Breakfast
  • 369 reviews 7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.