Pullman Melbourne on Swanston

Pullman Melbourne on Swanston 5 stars

Customer review rating (ALL Rating) 4.4/5 763 reviews

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Hotel extras

  • The perfect destination for work and pleasure, in the heart of Melbourne city.

  • With the city's best food and fashion on our doorstep, exploring Melbourne's many delights.

  • 204 spacious guest rooms thoughtfully designed to reflect Melbourne's edgy creativity.

  • The Club Lounge and Room 1954 on Level 15, offer guests and private events breathtaking views.

  • New fully refurbished hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Pullman Melbourne on Swanston

195 Swanston Street

GPS:-37.812876, 144.96526

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Our spacious guest rooms have been thoughtfully designed to reflect Melbourne's edgy creativity. All rooms are equipped with a personalised digital concierge service, convenient inclusions to help you feel at home, and beautiful Aspar Aurora Spa products for a touch of in-room pampering. Looking for some additional stress release? Head to our gym for a solo workout or group fitness, or simply do nothing at all and enjoy some much-needed downtime. Pullman Melbourne on Swanston, a truly Melbourne experience

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  763 reviews

TripAdvisor Rating  4.0/5  135 reviews

Friendly stay

TripAdvisor rating 4.0/5

lidiadunn Friends getaway - TripAdvisor review

Entry to reservations desk was quite narrow and dark. Could not locate booking at the start. Staff and concierge very friendly and obliging. Room was lovely and well organised. Lighting to twin queen beds was not independent. i.e. both reading downlights on or off. Getting the lift to be able to enter the restaurant was really problematic. Only one lift went there and you could not access it easily without going to the ground floor. Even if you started on the ground floor, it was still difficult to get the right lift to respond. Service in the breakfast sitting was excellent. The Pullman hotel is very lucky to have such a dedicated loyal staff.

Dear lidiadunn, Thank you for your kind review and rating. We appreciate your positive feedback and also points for improvement. We apologize for any inconvenience you had to face with regards to the lift. We will pass on your comments about the Breakfast to the team members who will be happy to hear about it. Hope to see you soon! Sincerely, Prashantha Dias Assistant Manager

Fantastic location

Customer review rating 4.0/5

Sw Business - Confirmed reviews ALL

The Pullman is located right in the heart of the shopping district in the centre city in Melbourne so it is a great place to stay. Close to tram stops and train stations as well as many great eateries it is easy to do whatever you need to in the city. The rooms are nice well fitted out. The bar staff in the bar are exceptional and very knowledgeable. The staff in general are all very pleasant. The heating/cooling is fairly quiet and efficient. It was a good stay overall.

Dear SW, Thank you for your time to provide positive feedback. They are greatly appreciated. We look forward to welcoming you back for another enjoyable stay. Sincerely, Alex Mihardja Executive Assistant

Great location, very friendly staff

Customer review rating 4.5/5

Mei Families - Confirmed reviews ALL

We enjoyed our stay very much. It is so good that we get to relax here with our 2 year old toddler. The staff are very helpful and courteous. Thank you

Dear Mei, I just wanted to touch base with you to say thank you for taking the time out to leave feedback for us. I am thrilled to read that you very much enjoyed your stay with us. I will be sure to pass on your kind words to our team and very pleased to learn that you were able to have a relaxing stay with us. We hope to see you and your family again. Sincerely, Alex Mihardja Executive Assistant

Few Days In Melbourne

Customer review rating 4.5/5

Scott M. W. Solo - Confirmed reviews ALL

From the beginning of my stay to the end Excellent

Dear Scott M W., Thank you for such a lovely, glowing review ! We get such a buzz out of hearing great feedback like this. We look forward to see you again for another excellent stay. Sincerely, Alex Mihardja Executive Assistant

Pleasantly surprised.

Customer review rating 4.5/5

Shaun Couples - Confirmed reviews ALL

A very pleasant experience overall. Very comforting all round, accommodating and friendly staff, easy check-in and checkout. Great location only here for a short time but would like to return. Only hiccup was after checkout we had billing issues that were eventually rectified.

Dear Shaun, Thank you for staying with us and for letting us know what we do well. I am sorry that your experience was negatively impacted by the issue with the billing post check-out, but happy to learn that it has now been rectified. We would love to welcome you back and thank you again for your review. Sincerely, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 380 reviews 9.5/10 Location
  • 474 reviews 8.1/10 Room
  • 495 reviews 7.9/10 Service
  • 7 reviews 1.4/10 WiFi
  • 166 reviews 8.5/10 Vibe
  • 143 reviews 7.9/10 Amenities
  • 124 reviews 7.6/10 Cleanliness
  • 119 reviews 6.5/10 Breakfast

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