Pullman Melbourne City Centre 5 stars

Customer review rating (ALL Rating) 4.3/5 3,526 reviews

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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • The perfect destination for work and pleasure, in the heart of Melbourne city.

  • With the city's best food and fashion on our doorstep, exploring Melbourne's many delights.

  • Home to Melbourne CBD's highest rooftop bar, Blossom.

  • Elevate Club Lounge & Room 1954 on Level 15, offer guests & private events breathtaking views.

  • Fully equipped, state-of-the-art-gym

Our accommodation(s)

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Hotel location

Pullman Melbourne City Centre

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812876, 144.96526

Telephone
Fax +61 3 9663 4711

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,526 reviews

TripAdvisor Rating  4.0/5  234 reviews

Certificate of excellence 2023

Great location and facilities

Customer review rating 4.5/5

Pt Couples - Confirmed reviews ALL

Wonderful stay for wedding

Dear PT, Thank you for your feedback. We're happy to hear you enjoyed your stay for the wedding. We appreciate your comments about the noise near the lifts and will take that into consideration for future bookings. We look forward to welcoming you again. Best regards, Alex Mihardja Executive Assistant

Customer review rating 1.5/5

Anonymous Friends - Confirmed reviews ALL

Charged for mini bar when we didn’t use it

Thank you for bringing this to our attention. I sincerely apologize for the inconvenience caused. Please contact our Duty Manager directly so we can investigate and resolve this matter promptly. Best regards, Alex Mihardja Executive Assistant

Good Stay Nice Hotel Communication Lacking

Customer review rating 3.5/5

Juanita Families - Confirmed reviews ALL

Stayed on a Friday in the email it didn't say you have to park before you checked in so arrived at hotel and realised there was nowhere to stop and unload bags so was off to find the carpark. Arrived I asked to pay via eptos to avoid the car charge for using a credit card was told there were no such facilities you can't pay using debit. So was charged a credit card fee. Went to level 14 for welcome drink and dinner was told that it was closed and we had to eat on 15th floor at lounge. Checked out on Saturday and was charged $6 on credit card that night no explanation as to why I know it's only $6 but what could I possibly owe $6 for?

Dear Juanita, Thank you for sharing your feedback. I apologize for the lack of communication regarding parking and payment options, as well as the confusion around your welcome drink and the charge on your card. I understand how these issues impacted your experience, and I will ensure we review our procedures to improve clarity for future guests. We hope that we can still look forward to welcoming you back in the near future for a more seamless experience. Best regards, Alex Mihardja Executive Assistant

Great hotel shame about the service

Customer review rating 1.5/5

Gary J. Couples - Confirmed reviews ALL

We have stayed here on several occasions and in the past had a great stay. However this time things weren’t nearly as good. Started off with online check, which we completed with the intention of saving time. When we arrived instead of being able to use the new automated check in we were told we had to stand inline and wait because we had checked in on line which took well over half an hour. With only 1 staff member and no priority queue for Accor members, which most Accor hotels have. Once we were being checked in I asked if I had been upgraded as per Accor membership and was told the hotel was 100% occupancy so no upgrade. Got to the room and just checked the hotel website to make sure it was definitely fully booked and not only was it not fully booked but discounts were being offered on rooms superior to ours. I rang the desk and they got someone to ring me back and he said they will only give an upgrade if they have several of the rooms available. Well why were they discounting them at 5 pm that night. To top things off I went to the toilet to discover the toilet seat was broken. I rang reception and they moved us to another room, still no upgrade, but effectively a downgrade as on a much lower floor. Very disappointed!!!

Dear Gary J., Thank you for your feedback, and I apologize for the inconvenience you experienced during your stay. I understand your frustration with the check-in process and the room issues, and I appreciate you bringing these matters to our attention. Your experience does not reflect our usual standards, and I will ensure we address these concerns. Once again, our sincere apologies and we hope that we can still look forward to welcoming you back in the near future for a more seamless experience. Best regards, Alex Mihardja Executive Assistant

Air con was not working

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Could not cool the room down because air con not working

Thank you for your feedback, and I apologize for the inconvenience caused by the air conditioning not working. I understand how this affected your comfort, and I will have our maintenance team look into it to ensure this issue is addressed. We appreciate your understanding and hope to welcoming you back for a more comfortable experience. Best regards, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 1,586 reviews 9.4/10 Location
  • 1,921 reviews 7.6/10 Room
  • 1,874 reviews 7/10 Service
  • 26 reviews 4.9/10 WiFi
  • 619 reviews 7.2/10 Cleanliness
  • 608 reviews 7.3/10 Amenities
  • 550 reviews 8.5/10 Vibe
  • 443 reviews 7.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.