Pullman Melbourne City Centre 5 stars

Customer review rating (ALL Rating) 4.2/5 3,531 reviews

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Pullman Melbourne City Centre - Image 1
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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • A perfect base in the heart of Melbourne city. Bourke Street Mall and Emporium are close by.

  • With the city's best food and fashion on our doorstep, explore Melbourne's many delights.

  • Home to Melbourne CBD's highest rooftop bar, Blossom with CBD views. Woodfire pizzas featured.

  • Elevate Club Lounge & Room 1954 on Level 15, offer guests & private events breathtaking views.

  • Fully equipped fitness center featuring infrared sauna, cardio equipment, weights and racks.

Our accommodation(s)

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Hotel location

Pullman Melbourne City Centre

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812876, 144.96526

Telephone
Fax +61 3 9663 4711

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,531 reviews

Customer review rating 2.0/5

Kerrie C. Friends - Confirmed reviews ALL

The room, whilst of the layout we booked had a terrible outlook. We were moved to a slightly better outlook. The door of the room was very squeaky, I have a video. A tray from room service was in the hallway around 8or 9pm on the Friday night, was still there at 9am and still there at 11am. We had to tell the desk. When I booked in, it was early in the day as we wer off a cruise ship. The desk said they would call me when the room was ready. They didn't call. When I went to the desk at 2pm the girl said she had called. I got out my phone and you could see there hadn't been any calls. This was disappointing. On the first morning we attempted to go Mezzanine for breakfast. There was nothing in the lift to tell us we could get a lift, we looked around the reception area but no one came to us. We tried the single lift and it too didn't have a M floor. I had to help my elderly friend up the many stairs, even though she isn't able to do stairs due to a knee problem. Restaurant advised that lots of people have trouble and they have asked the hotel to put a sign up telling guests how to access the restaurant. Next morning I got the lift that I was told went to M, only to find the M button was broken and you still couldn't get to M unless by stairs. This is appalling and shows a distinct lack of caring for all guests and in particular those not able bodied. On the Saturday, we returned to our rooms to find the purple bed covers just sitting in a pile on the floor. This is how we left them after unpacking the day before. So the person who did our room just ignored them. This is not acceptable in a good hotel, or any hotel for that matter. Late afternoon we both pulled the doonas off our beds as we don't sleep with them. I would like you to imagine our horror to find that the bottom of both beds had not been made and our feet were to be on the mattress protector, which is obviously not changed on every guest. They sent a great person up who stripped the beds and remade them. Telling us that 'they' often send the wrong size sheets and the instructions for the house maids is the tuck the sheet in at the head of the bed and not worry bout the bottom. What on earth is this. This shows an absolute lack of caring, responsibility, follow through with contractors, training. I washed my hair on the second morning and had to go to breakfast with wet hair. There was no hair dryer in the room. I don't know of ANY hotel or serviced apartment that doesn't supply a hair dryer. On the Saturday when our room was done, the person took our room card, leaving us with just one. This was difficult as I had to go out when my friend was showering. I am sure there are more things to this but I hope this gives you an idea of just how poorly your hotel is run, managed. It is impossible to recommend your property - in fact I believe it needs an honest Google review. For $550 per night, this is an absolute joke, a rip off, a disappointment. An experience never to be repeated. After two nights at Pullman City Centre, I moved up Bourke Street to Citadines. I had an excecutive bedroom suite for around $290 per night. This did not include breakfast. However every aspect of Citadines was satisfactory. I cannot fault it. I await a response from you.

Dear Kerrie C., Thank you for taking the time to provide such detailed feedback. I sincerely apologise for the multiple issues you experienced during your stay, from the room condition and housekeeping to breakfast access and the overall service. Your comments are taken very seriously, and we will review them thoroughly with our team to ensure improvements are made. Regarding your comment on the rate, please note that our prices are dynamic and set in comparison with other hotels of similar location and rating. I can assure you that our rates were on par with the market; however, I understand that the issues you encountered clearly impacted your perception of value. We regret that your stay did not meet expectations and appreciate you bringing these matters to our attention. Our sincere apologies for the inconvenience experienced. Kind regards, Alex Mihardja Executive Assistant

Customer review rating 4.0/5

Richard S. Couples - Confirmed reviews ALL

City centre. Comfortable stay.

Dear Richard S., Thank you for your feedback. We’re glad you enjoyed your comfortable stay and our central city location. We look forward to welcoming you back soon. Regards, Alex Mihardja Executive Assistant

Customer review rating 0.5/5

Stacey P. Families - Confirmed reviews ALL

Frustrating check in - room not ready Incompetent reception staff Car damage (valet)

Dear Stacey Plaling, Thank you for your feedback. I’m very sorry to hear about the frustrating check-in, issues with reception, and the car situation.. I believe you and your husband have been in communication with our Executive Assistant Manager regarding these matters. We appreciate you bringing this to our attention and once again, our sincere apologies for the inconvenience experienced. Regards, Alex Mihardja Executive Assistant

Customer review rating 4.0/5

Dianna B. W. Business - Confirmed reviews ALL

We once stayed regularly, but several years ago jumped over to stay at the ritz down near the station/docklands. We were only staying one night for a charity event then shopping before an evening flight. The location was great.

Dear Dianna B. W., Thank you for your feedback. We’re glad you enjoyed our handy location for shopping and your short stay with us. We hope to welcome you back in the near future. Regards, Alex Mihardja Executive Assistant

Customer review rating 4.5/5

Mathew T. Couples - Confirmed reviews ALL

Very comfortable stay in a clean room that was well sized and provisioned. Comfortable bed. The hotel is in a wonderful location to explore Melbourne with everything on the doorstep. Excellent club lounge available. Friendly and helpful staff.

Dear Mathew T., Thank you for your wonderful feedback. We’re delighted you enjoyed your comfortable room, central location, and our club lounge. We look forward to welcoming you back soon. Regards, Alex Mihardja Executive Assistant

Other web-users rate our hotel

  • 1,633 reviews 9.4/10 Location
  • 1,901 reviews 7.6/10 Room
  • 1,825 reviews 7.1/10 Service
  • 24 reviews 4.7/10 WiFi
  • 589 reviews 7.3/10 Cleanliness
  • 577 reviews 6.8/10 Amenities
  • 514 reviews 5.8/10 Food
  • 507 reviews 7.3/10 Breakfast

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