Pullman Melbourne City Centre 5 stars

Customer review rating (ALL Rating) 4.2/5 3,543 reviews

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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • A perfect base in the heart of Melbourne city. Bourke Street Mall and Emporium are close by.

  • With the city's best food and fashion on our doorstep, explore Melbourne's many delights.

  • Home to Melbourne CBD's highest rooftop bar, Blossom with CBD views. Woodfire pizzas featured.

  • Elevate Club Lounge & Room 1954 on Level 15, offer guests & private events breathtaking views.

  • Fully equipped fitness center featuring infrared sauna, cardio equipment, weights and racks.

Our accommodation(s)

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Hotel location

Pullman Melbourne City Centre

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812876, 144.96526

Telephone
Fax +61 3 9663 4711

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,543 reviews

TripAdvisor Rating  3.9/5  280 reviews

Customer satisfaction A+

TripAdvisor rating 5.0/5

AmandaBradOliviaJax TripAdvisor review

We stayed at the Pullman for the Christmas festive activities. I can not rave on how amazing this place was . There was a small hickup with a minor miscommunication and the duty manager Anish fixed the problem and made us feel so welcome . The rooms are so sleek and clean and overall the customer service is A+ we will be staying here again

Dear AmandaBradOliviaJax, Thank you for your wonderful feedback. We’re thrilled you enjoyed your stay, our rooms, and the service from Anish. We look forward to welcoming you back again soon. Regards, Alex Mihardja Executive Assistant

Customer review rating 1.0/5

Sameer S. Business - Confirmed reviews ALL

I got accessible room and that gave me a very depressing feeling. The staff at the reception was not willing to understand. Then I reached out to the manager and he put me in another room but I was charged for that even though I am a gold member. I am never going to stay in this Pullman. The breakfast was also very mid range.

Dear Sameer S., Thank you for your feedback. We’re sorry to hear your experience was not as expected. Please note that on our website we clearly advise that for this particular room type (Accessible room), we are unable to offer upgrades or room moves, as we only have three of these rooms in the hotel. When guests specifically book this room type, we may need to decline other guests requesting it. Our records show that our staff offered you the option to upgrade to one of our Superior Rooms with two queen beds at $30.00 per day, which you accepted and were aware of the charge. We regret that the room and breakfast did not meet your expectations and appreciate your comments, which will help us improve. Our apologies for the inconvenience experienced. Regards, Alex Mihardja Executive Assistant

Customer review rating 5.0/5

Malcolm M. Solo - Confirmed reviews ALL

My second time staying and wasn't disappointed excellent service and staff

Dear Malcolm M., Thank you for your wonderful feedback. We’re thrilled you enjoyed your stay again and loved the rooftop views. We can’t wait to welcome you back for your next visit. Regards, Alex Mihardja Executive Assistant

Customer review rating 4.5/5

Lindy S. Couples - Confirmed reviews ALL

This was a luxury escapes deal to see MJ the musical. Location was so central to everything it was perfect and walking distance to the theatre. Staff were fabulous everywhere. Our room was great with a huge bed. Only slight negative was an ill fitting toilet seat! But that's all

Dear Lindy S., Thank you for your feedback. We’re delighted you enjoyed the location, service, and comfy room. We’ll make a note about the toilet seat and hope to welcome you back soon. Regards, Alex Mihardja Executive Assistant

Customer review rating 1.0/5

Timothy P. Couples - Confirmed reviews ALL

A series of “Fawlty Towers” like experiences eg a significant gap in the room window causing noice and draft which duty manager, initially, refused to provide a change of room but, rather, offered a very inexpensive bottle of wine as some form of compensation (which we refused!); eventually after several additional conversations, the window was patched with a primitive stop-gap repair. There was no hairdryer in our room. No alternative toiletry products which considered my partner’s allergy to all nut products. We were gven a broken umbrella by front desk staff when it was raining. Considerable water leaks in bathroom after showering. Car-park QR code not working which required me to call the emergency car park staff to exit the building. My Accor loyalty program number was not recorded in my room reservation. Several phone calls to front desk and hotel operator went unanswered when I tried to speak with hotel staff to address some of the above issues. Lift access to our room was extremely difficult and crowded due to external Xmas parties on one evening.

Dear Timothy P., We sincerely apologize for the issues you experienced during your stay. Your feedback has been shared with our team to address these concerns, and we truly appreciate you bringing them to our attention. Once again, our sincere apologies. Regards, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 1,677 reviews 9.4/10 Location
  • 1,940 reviews 7.6/10 Room
  • 1,873 reviews 6.9/10 Service
  • 23 reviews 3.3/10 WiFi
  • 617 reviews 7.1/10 Cleanliness
  • 595 reviews 6.8/10 Amenities
  • 507 reviews 7.6/10 Breakfast
  • 369 reviews 7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.