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Pullman Melbourne on Swanston Hotel 5 stars

TripAdvisor rating 4.0/5 28 reviews
Pullman Melbourne on Swanston
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+ 19 Services
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Room 1

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Children's age

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Hotel extras

  • The perfect destination for work and pleasure, in the heart of Melbourne city.

  • With the city's best food and fashion on our doorstep, exploring Melbourne's many delights.

  • 204 spacious guest rooms thoughtfully designed to reflect Melbourne's edgy creativity.

  • The Club Lounge and Private Dining Room 1954 located on Level 15, offering breathtaking views.

  • BoomRoom Boxing for a solo workout or group fitness, or simply do nothing at all.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
  • Babysitting on request
Business services
  • 1 meeting room(s)

Hotel location

Pullman Melbourne on Swanston

195 Swanston Street
3000
melbourne
australia

Tel: +61396634711

Fax: (+61)3/96637447

Contact email

Check-in from 14h00

Check out up to 11h00

  • Skybus :   Southern Cross Station

  • ACLAND STREET :   TRAM 16 ACLAND STREET

  • MELBOURNE UNIVERSITY :   TRAM 3 MELBOURNE UNIVERSITY

  • TOORAK ROAD :   TRAM 8 TOORAK ROAD

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    TULLAMARINE At 25.01km / 15.54 miles

  • By boat

    SPIRIT OF TASMANIA At 4.51km / 2.8 miles

  • By boat

    YARRA FERRY TERMINAL At 1.61km / 1 miles

  • By helicopter

    MELBOURNE HELIPAD At 1.61km / 1 miles

  • By car

    HUME HIGHWAY At 8.05km / 5 miles

  • By car

    MONASH FREEWAY At 4.2km / 0.31 miles

  • By car

    WESTGATE FREEWAY At 6.44km / 4 miles

  • By train

    FLINDERS STREET At 0.5km / 0.31 miles

  • By train

    SPENCER STREET At 1.61km / 1 miles

GPS :-37.812876, 144.96526

Our accommodations

Our spacious guest rooms have been thoughtfully designed to reflect Melbourne's edgy creativity. All rooms are equipped with a personalised digital concierge service, convenient inclusions to help you feel at home, and beautiful Aspar Aurora Spa products for a touch of in-room pampering. Looking for some additional stress release? Head to our gym for a solo workout or group fitness, or simply do nothing at all and enjoy some much-needed downtime. Pullman Melbourne on Swanston, a truly Melbourne experience

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 36m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 40m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Classic Room 1 Queen bed

  • Max. number of persons: 2
  • Area: From 33m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Premium Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 40m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Superior Room 2 Queen beds

  • Max. number of persons: 4
  • Area: From 36m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Superior Room, Lounge Access, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Premium Deluxe Room, Lounge Access, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 40m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Premium Executive Room Lounge Access 1 King Bed

  • Max. number of persons: 2
  • Area: From 48m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Superior Room, Lounge Access, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

EVA'S RESTAURANT & BAR

Type of cuisine: Gourmet

Photo non contractuelle / Strictly non binding

Hidden away from the streets of Melbourne, Eva's embodies the enigmatic character of the leading lady Eva Erdi. Known for her welcoming nature, elegant flair and appreciation of a good Martini.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 26 people

Find out more

Our guest reviews for
Pullman Melbourne on Swanston

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

8,620 reviews

tripadvisor

TripAdvisor Rating 4.0/5

28 reviews

Great room but some minor issues.

Customer review rating 4.2/5

Klaus C. Couples - 29/11/2019 Confirmed reviews ALL

The rooms were great, the living area has a 65" TV and the the bedroom a 50" TV, all fitting were top class, colour schemes and decor were terrific. The Issues, there was a microwave oven but no plates, cutlery, so what was the point of it being there? The lighting was controlled by one switch, which meant that the lights were either on or off in both the bedroom and lounge simultaneously. Very small wardrobe with limited hanging space and only two small drawers. The fridge was a disaster, it was more an oven than a cool store, I could not set it to cold temperature - this seems to be a problem will most of the new fridges that Accor have installed. And finally no pen or paper, no mini bar price list and no instructions how to use the Bose speaker. The staff were awesome, from Chris the concierge, the receptionist and the doorman, Kevin? both on arrival and Chris on departure. The Valet parking was excellent. Would we stay again, yes.

Friendly staffs, nice room, good location

Customer review rating 4.2/5

Anonymous Families - 29/11/2019 Confirmed reviews ALL

The newly renovated room are cosy and comfy and the staffs are friendly and helpful. However, lobby was renovating, check in done at welcome mercure hotel and have to drag my luggage to the original entrance. One night when I was back, the entrance was closed, have to go to welcome mercure to check and know that the entrance was changed again. No notification at all. Chose the hotel because of the convenient main entrance, but end up did not benefit much. Booking information showed that renovating will be done in June but not the case.

Great for holiday not good for business trip

Customer review rating 4.2/5

Chris Business - 28/11/2019 Confirmed reviews ALL

The hotel is very nice but is not suitable for a business trip (which I was on for this occasion). My reason for saying this mainly is because of a lack of desk in the rooms, and long period it takes to get ones car from the valet

Great hotel

Customer review rating 4.2/5

Haci Couples - 28/11/2019 Confirmed reviews ALL

Great staff, nice modern rooms

Fantastic Design of this new hotel

Customer review rating 4.2/5

Shane L. Business - 28/11/2019 Confirmed reviews ALL

Right from the check in our experience could not be better , staff were very helpful , got upgraded to a Deluxe Room , what a fantastic layout , stayed here often when it was the Grand Mecure , But now much better, will be back. Most favourite hotel in Melbourne now..

normal

Customer review rating 4.2/5

Anonymous Business - 28/11/2019 Confirmed reviews ALL

a bit bad smell

Excellent stay in an ideally located hotel

Customer review rating 4.2/5

Clive Couples - 28/11/2019 Confirmed reviews ALL

We stayed at this hotel once more and found the rooms large and well decorated. It had just changed hands and the foyer was in a bit of a mess but I am sure this will be better by our next visit.

Great

Customer review rating 4.2/5

Johnny Business - 28/11/2019 Confirmed reviews ALL

The lobby is much better than before and the breakfast arrangement is very special.

Great room and stay but can be better

Customer review rating 4.2/5

L.… Couples - 28/11/2019 Confirmed reviews ALL

Great room and stay. Really hard to drop-off and pick-up guests from the street due to narrow front and shared with the alleyway and a busy intersection. Room did not have complimentary bottled water or milk to make coffee/tea with.

Dear Ben, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we always find valuable. In regards to fresh milk for tea/ coffee making, we certainly have it inside the fridge. I apologize if it was not in it and I will be sure to pass it on to our Executive Housekeeper to ensure the oversight remains isolated. We thank you again for your constructive feedback and apologize for the inconveniences experienced. We hope that we can still look forward to see you again in the future. Sincerely, Alex Mihardja Operational Project Manager

Good

Customer review rating 4.2/5

Chris Business - 28/11/2019 Confirmed reviews ALL

Nice room, friendly staff, but a very obnoxious group of partiers - whom I assume work for the hotel chain - crowding up common places including the lifts and not behaving as one should around hotel guests

Great stay!

Customer review rating 4.2/5

Emily Business - 28/11/2019 Confirmed reviews ALL

Great stay! Loved the deco, room was comfortable, room service food was amazing, lovely staff. Only thing was on the first night someone next door had the tv up so loud I couldnt sleep. Sound proofing rooms would be great.

Comfortable

Customer review rating 4.2/5

Peter Business - 28/11/2019 Confirmed reviews ALL

Arrival experience was great. Checked in with Johnny who was very accommodating and friendly. The only problem I occurred was with a mix up with a pre-auth card but that was rectified after a couple of phone calls. Looking forward to staying again on Friday 29th November

Dear Peter, Thank you for sharing your recent experience with us and for highlighting the accommodating and friendly service provided by Johnny. Apologies that your overall experience was negatively impacted by the mix-up with your pre-authorization and delighted to read that it has been rectified. We look forward to welcoming you back to our hotel tomorrow. I can see that we have 2 rooms booked under your name. Thank you again for your review. Sincerely, Alex Mihardja Operational Project Manager

Great weekend getaway

Customer review rating 4.2/5

Chelsea Friends - 27/11/2019 Confirmed reviews ALL

All staff were extremely friendly, the valets were fantastic both upon arrival (me flustered from driving in the city looking for the hotel entrance) and departure (always kept us up to date with car arrival time and also raced back to get both if us a bottle of water each for our travel). The renovations look amazing, really welcoming. The colour palette is clever in the rooms, being able to change that pop of colour as needed following the trends against the backdrop. One tiny comment, not a lot of bench space in the bathroom for placing toiletry bags and make-up bags Location was exactly what we were after for our Xmas shopping weekend. Will definitely be looking at staying again in the future

Dear Chelsea, Thank you for sharing your detailed feedback after staying with us. We are most appreciative of your kind words and for being constructive with your feedback. I will be sure to pass on your words of encouragement.to our team and we look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Great room - awesome location.

Customer review rating 4.2/5

Jo K. Business - 27/11/2019 Confirmed reviews ALL

Very comfortable room and bed. Very quiet and excellent location.

Dear Jo K., We very much appreciate your comments regarding your stay at the Pullman Melbourne on Swanston. It is always a pleasure to receive positive feedback. I will share your comments with our team. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

The excellent location, room and amazing customer service.

Customer review rating 4.2/5

Linda W. Friends - 27/11/2019 Confirmed reviews ALL

I found the location of the hotel fantastic. My room was large, had lovely views and all the amenities, including a GHD hair straightener, which I have not had in a hotel room before. The daily breakfast was excellent. I found all the staff extremely friendly, knowledgeable and they went the extra mile in all of my dealings with them. Especially when the safe malfunctioned late Friday afternoon and I could not access my personal effects, which included my laptop and jewellery. I was so relieved when, Chris, the maintenance manager came to my room, drilled a hole in the safe door and replaced it with another door. I was so relieved as I was worried with it being Friday night at 7pm.

Dear Linda W., Thank you very much for sharing your detailed feedback and for highlighting aspects of your stay that you enjoyed. Our sincere apologies for the malfunction with our in-room safe.And delighted that Chris, our Maintenance Team was able to rectify the situation for you. Once again, we thank you for your feedback and we look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Amazing hotel, amazing staff and great location

Customer review rating 4.2/5

Lori Friends - 27/11/2019 Confirmed reviews ALL

I will definitely stay at the swantson next time I go to Melbourne, the staff were very helpful and friendly

Dear Lori, We are absolutely over the moon to receive feedback such as yours. We truly appreciate your kind words and we hope to see you again again soon. Sincerely, Alex Mihardja Operational Project Manager

Fantastic staff great location

Customer review rating 4.2/5

Tonianne H. Couples - 27/11/2019 Confirmed reviews ALL

Have a great weekend at the Pullman on Swanston the hotel and staff were excellent.

Great hotel and very comfortable rooms.

Customer review rating 4.2/5

Anonymous Business - 27/11/2019 Confirmed reviews ALL

The room was clean, exceptionally comfortable and I had a great stay. Thank you.

Dear Michelle, Thank you for choosing to stay with us recently and for sharing your recent experience. We are so happy to read that you found our hotel a great place to stay and the accommodation provided to be comfortable. We look forward to see you again for another enjoyable stay. Sincerely, Alex Mihardja Operational Project Manager

Great location nice hotel

Customer review rating 4.2/5

Paul Business - 27/11/2019 Confirmed reviews ALL

Great location Amazing gym rooms are nice

Dear Paul, Thank you for choosing to stay with us recently and for sharing your positive review. We truly appreciate your kind words and hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager
Customer review rating 4.2/5

Mary K. Business - 27/11/2019 Confirmed reviews ALL

Exceptional customer service in beautiful surroundings at The Pullman on Swanston. I appreciated my upgrade to a large room. The Club Lounge has a lovely view and suberb facilities

Dear Mary K., I just wanted to touch base with you to say thank you for taking the time out to leave feedback for us. I am thrilled to read that you had such a fabulous stay with us. The team here love what they do and it’s wonderful to read when we got it right. We appreciate your kind words and we look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager
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