Mercure Welcome Melbourne 3 stars

Initial disapointment, as we booked a room for 3, 2 single beds and a rollaway. We had a room with 1 king size bed. Housekeeping arrived to deliver a rollaway, but left the kingsize bed.... Otherwise, room clean, breakfast was delicious and staff very friendly.

Had to get replacement pillows as they were very lumpy and also was mattress was uncomftable due to be lumpy

There were no fan in the bathroom. In the morning the hot breakfast were cold and not fresh, some plates were dirty. The reception gave the wrong Wi-Fi code, then talked to the butler and he gave us the correct one.

Staff were friendly, offer of room on upper or lower floor appreciated. A later check out was also wonderful and made the next morning very relaxing.

Location was amazing, the room was pretty simple with a lot of messy features on the ceiling. Bathroom was small but clean and fine.

Great checkin and checkout. Only minor issue was collection of luggage from storage on Level 1. As there was no staff present, we used the phone to call, but it rang out. I then called again and when the person (front door person?) answered, they asked if I needed to collect luggage and when I answered "Yes", they hung up instead of maybe saying "OK, someone will be there in a minute or two)".

Room was clean and very comfortable. Location of hotel is perfect for accessing restaurants, theatres, shopping and transport

Was okay except for one instance at check in where I was asked for my passport. I was born and raised in Melbourne and don't expect to be asked for my passport at a hotel in my own country.

The cost for the room was high given the standard of the hotel.

We have stayed here before and last time had a decent room and enjoyed our stay. We went slightly cheaper (only marginally cheaper) on this occasion and our room unfortunately felt like a prison cell rather than a hotel room (room 228). Just make sure you double-check your room isn't towards the end of the hallway :) Also the access to next door hotel bar has been closed off.

Bed was not very comfortable. I booked for 2 adults and 2 children and was not provided enough towels. Too small for a family of 4. Check in took 30minutes, too long with 2 impatient children.

The room reekedof mould. My colleague had an asthma attack and as a result is still sick. Dust on all vents. They just gave us a can of carpet decoderiser!

Enjoyed our stay. Did not have an issue with anything.

No issues that caused any problems.

The hotel was in a great location but that's all it had going for it. The bed was hard and the walls thin so could hear our neighbours talking.