Mercure Welcome Melbourne 3 stars

Customer review rating (ALL Rating) 4.1/5 18,803 reviews

ALLSAFE approved hotel

Mercure Welcome Melbourne
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+ 22 Services

Hotel extras

Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!

Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 melbourne

Fax: (+61)3/96637447

Check-in from 14h00

Check out up to 11h00

  • Skybus:  Southern Cross Station




  • By plane

    AVALON At 60km / 37 miles

  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 25km / 15.53 miles - Shuttle paying

  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 25km / 15.63 miles - Shuttle paying

  • By boat

    SPIRIT OF TASMANIA At 4.5km / 2.8 miles

  • By boat

    YARRA FERRY TERMINAL At 1.6km / 0.99 miles

  • By helicopter

    MELBOURNE HELIPAD At 1.6km / 0.99 miles

  • By car

    HUME HIGHWAY At 8km / 4.97 miles

  • By car

    MONASH FREEWAY At 4.8km / 2.98 miles

  • By car

    WESTGATE FREEEWAY At 6.4km / 3.98 miles

  • By train

    FLINDERS STREET At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS STATION At 1.6km / 0.99 miles

GPS:-37.812801, 144.964508

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

Our accommodation(s)

Visitors looking for stylish, affordable Melbourne accommodation should look no further than Mercure Welcome Melbourne. Tastefully appointed and contemporary, guest rooms at this impressive Melbourne hotel offer everything needed for a comfortable stay. A vailable in a variety of configurations - including Superior and Premium options - guest rooms feature a range of convenient amenities, which include a TV with cable and pay-per-view channels, WIFI access, a work desk, a minibar and a modern ensuite.

Our guest reviews for
Mercure Welcome Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

18,803 reviews

TripAdvisor Rating 3.5/5

4,816 reviews

good location rooms a bit dated

Customer review rating 4.0/5

Leisa Friends - 03/04/2020 Confirmed reviews ALL

was great staying there however I did ask for a free upgrade & was told by reception that they didn't do free upgrades even though there were massive cancellations due to the coronavirus. only to hear the person next to me checking was told ""Quote" Yes we are able to give you that free upgrade. so the girl serving me told me a straight up lie which I wasn't too impressed with.

Location, room and staff made for a pleasant stay

Customer review rating 4.0/5

Anonymous Families - 02/04/2020 Confirmed reviews ALL

Overall we had a lovely stay. The only thing we were not thrilled with was on arrival (early at around 11am) we were advised there was a room ready for us but then told we would have to pay extra for upgrade. I'm sure it wasn't meant that way but it seemed like you had to pay for a early checkin which we had never been asked for anywhere else before.

Quiet Stay

Customer review rating 4.0/5

Geoffrey Couples - 31/03/2020 Confirmed reviews ALL

Quiet stay in Melbourne to bookend our Great Ocean Road tour. Unfortunately it corresponded with the conora virus arrival and thus was a little quieter than expected.

Fantastic location

Customer review rating 4.0/5

Haydn Couples - 31/03/2020 Confirmed reviews ALL

We booked this primarily because it was directly opposite the Adelaide Convention Centre where we attended the Cellar Door Festival. What a great choice. We had a Mercure suite with balcony. Room was very clean and appeared to be decorated to modern taste. The only letdown was the seating. The sofa could have been a little bigger and more comfortable.

Great location close to restaurants and shopping

Customer review rating 4.0/5

Priscilla Business - 29/03/2020 Confirmed reviews ALL

great location, rooms are average. Bathrooms are lovely and updated.

Good Stay

Customer review rating 4.0/5

Dave M. Families - 28/03/2020 Confirmed reviews ALL

Reception and assistance on arrival and departure exceptional. Food Service for Breakfast ordinary. But trying times with Social Distancing.

Very good location

Customer review rating 4.5/5

Costantino Couples - 28/03/2020 Confirmed reviews ALL

Very good location

Good location shabby on the outside

Customer review rating 4.0/5

Ben N. Solo - 28/03/2020 Confirmed reviews ALL

A nice 3 star hotel in the Centre of Melbourne. It is in an excellent position. The reception is old and shabby as are the hallways and other public areas of the hotel. The rooms are great, refurbished and roomy. Good facilities and amenities. I had a great stay. Breakfast was good and definitely worth the $25

Well located

Customer review rating 5.0/5

Roderick B. Families - 28/03/2020 Confirmed reviews ALL

Very friendly, efficient and friendly staff

Well located

Customer review rating 3.0/5

Marilou Couples - 28/03/2020 Confirmed reviews ALL

Well located close to everything, rate is good unfortunately my 3 nights stay are affected with itchy sleepless nights due to dirty quilt in our bed.

Very good location. Near everything i need, very close to Nelayan - halal and Indonesian restaurant

Customer review rating 4.5/5

Hertamira G. Business - 26/03/2020 Confirmed reviews ALL

Lovely stay. Clean room.

Old dated rooms didn’t get what was promised on booking

Customer review rating 2.0/5

Peter C. Couples - 25/03/2020 Confirmed reviews ALL

On booking direct with hotel reception staff was told that breakfast was included in our stay upon checking in informed this was the case, made out to feel like we were lying. Room was old dated and smelt musty only provided with 2 towels for a 2 night stay bed was hard and uncomfortable.

great place love it and got an upgrade to a king room thanks for looking after loyal customers

Customer review rating 5.0/5

Karen P. Couples - 25/03/2020 Confirmed reviews ALL

staff great friendly and helpful as well they all looked after us had car valet that used to be $40-$45 not... $60 dollars a bit steep for non business people as business people book it to there work .. anyhow had a great time disappointed you cant walk thru to the pokies from the welcome desk as other times at night playing pokies one of us might want to stay a little longer which happened on friday night usual just go up to room thru hotel.. but now have to go outside and walk around not safe by yourself and then went into old swanston hotel.. Pullman now thought going to a night club so dark walking in there terrible scary and 2 people squashed in desk to greet you not very exciting and appealing glad not walking and staying there.. superposed to be luxury WWhat have you done.. to the entrance to swan ton hotel entrance least im telling you most people might not come back of your best customers service guys is not there anymore i asked was he in as always say Hi to Nick Phillips but heres gone a great loss to you guys always looked after us plus any new friends i brought to show them this great place to stay as so central a lot of friends came back them selves they felt safe will be back again soon

Great location

Customer review rating 5.0/5

Karen C. Families - 24/03/2020 Confirmed reviews ALL

We arrived for our 5 night stay at Mercure the same time the announcement of the Grand Prix was being cancelled.... the Grand Prix was the sole reason for our stay. Meghan welcomed us warmly, let us into our room early (I am an Accor member) as we waited to hear more from the Grand Prix. The next day we were given our options if we wanted to leave. However, we decided to stay and enjoy a getaway in a great location, breakfast everyday, lovely beds and staff that said hello and chatted everytime we came and went.

Not a good location , parking option valet. Took way to long

Customer review rating 2.5/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

With covid19. The staff at the counter were not showing good higjne. No distance offered Took my credit card. My licence. Offered me a pen they had used and did not offer me hand sanitiser after this. And it was sitting on the counter. I had to ask for it

Nice hotel

Customer review rating 4.5/5

Cahyo Business - 23/03/2020 Confirmed reviews ALL

Strategic location, clean room, friendly staff.

Good Stay

Customer review rating 4.0/5

Anonymous Business - 22/03/2020 Confirmed reviews ALL

I have stayed at the Hotel before a few times.

Hotel Service

TripAdvisor rating 3.0/5

Antonio T 26/02/2020 TripAdvisor review

Perfectly located right in the center of everything on little Bourke Street. We walked everywhere from the Hotel so that was great. Now for not so great stuff - Service is appalling :( !! There was a couple of people at the front desk who took no notice of the growing queue of people waiting to check-in. I did my check-in on the ACCOR app which was great but still had to queue so they could take the CC deposit, which turned out to be a 20 minute affair (insert angry emoji here). They were also taking phone calls and had absolutely no sense of urgency, something I noticed across breakfast and luggage drop as well. Now for the lifts (2 lifts) - poor people on the lower levels! Rush hours ex breakfast and check-out, would see other queues outside lift doors, with packed lifts coming down from the top floors. We were on level 9 and luckily, being that high, afforded us with entering the lift without too many spots taken but, by the time we stopped at almost every level on the way down, we would be packed like sardines once reaching the ground floor. C'mon Mercure, this is absolutely not acceptable by your paying guests. I can only imagine a fire drill over 11 floors with 330 rooms! What a shame we experienced all of this, I will most surely pay a little more next time to stay central and wont be suggesting the Mercure Welcome Melbourne to my friends. Sorry guys.

Dear Antonio T, Thank you for once again sharing your feedback on this channel as well through our online survey. We apologize for the inconveniences experienced and take your concerns on board and they have been passed on to our Management for their urgent attention. We thank you again for your feedback. Kind regards, Alex Mihardja Operational Project Manager

Blue Diamond Stakes Visit

TripAdvisor rating 5.0/5

BellottoGold 26/02/2020 TripAdvisor review

Visited Melbourne for a couple of days to attend the races @ Caulfield. Have stayed here many times before and thoroughly enjoyed the experience once again. The central location was a big attraction plus the standard of the hotel was excellent. The customer service team were very professional too.

Dear BellottoGold, Thank you for returning to stay with us again on your recent visit to Melbourne. Very pleased to read that you once again thoroughly enjoyed your experience with us. The location of the hotel would have been one of the greatest advantages of your stay. As you mentioned you are in the centre of the city with all tourist attractions and shopping at your doorstep. We look forward to your next visit and thank you again for your continuous patronage. Sincerely, Alex Mihardja Operational Project Manager

Mixed Business and Pleasure

TripAdvisor rating 4.0/5

FRED A Business - 24/02/2020 TripAdvisor review

If you have a few days of work and play in Melbourne the Mercure Welcome Melbourne is a great place to stay. Close to the main CBD, Shops, Theatres and China Town Restaurants. The motel shares a restaurant / bar with the Pullman which has good food and a provides a place for a drink with colleagues and friends.

Dear FRED A, Thank you for choosing to stay with us during your few days visit to Melbourne. Very pleased to read that you made the most of our central location and thank you for making a visit to Eva's Restaurant and Bar. We look forward to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

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