Mercure Welcome Melbourne

Mercure Welcome Melbourne 3 stars

Customer review rating (ALL Rating) 4.0/5 312 reviews

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Hotel extras

Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!

ALLSAFE approved hotel

Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

  • Skybus:  Southern Cross Station

  • CHAPEL STREET / TOORAK ROAD:  TRAM 8

  • MELBOURNE UNIVERSITY:  TRAM 3

  • ST KILDA BEACH AND ACLAND STREET:  TRAM 16

  • By plane

    AVALON At 60km / 37 miles

  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 25km / 15 miles - Shuttle paying

  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 25km / 15 miles - Shuttle paying

  • By boat

    SPIRIT OF TASMANIA At 4km / 2 miles

  • By boat

    YARRA FERRY TERMINAL At 1km / 0 miles

  • By helicopter

    MELBOURNE HELIPAD At 1km / 0 miles

  • By car

    HUME HIGHWAY At 8km / 4 miles

  • By car

    MONASH FREEWAY At 4km / 2 miles

  • By car

    WESTGATE FREEEWAY At 6km / 3 miles

  • By train

    FLINDERS STREET At 0km / 0 miles

  • By train

    MELBOURNE CENTRAL At 0km / 0 miles

  • By train

    PARLIAMENT STATION At 0km / 0 miles

  • By train

    SOUTHERN CROSS STATION At 1km / 0 miles

GPS:-37.812801, 144.964508

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
Near the property
  • Car park

Our accommodation(s)

Visitors looking for stylish, affordable Melbourne accommodation should look no further than Mercure Welcome Melbourne. Tastefully appointed and contemporary, guest rooms at this impressive Melbourne hotel offer everything needed for a comfortable stay. A vailable in a variety of configurations - including Superior and Premium options - guest rooms feature a range of convenient amenities, which include a TV with cable and pay-per-view channels, WIFI access, a work desk, a minibar and a modern ensuite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  312 reviews

TripAdvisor Rating  3.5/5  4,837 reviews

ALWAYS A GREAT PLACE TO STAY ONLY DISAPPOINTMENT WAS THE BLOCKED OFF AREA WHICH IS NOW THE PULLMAN

Customer review rating 4.0/5

Trish D. Business - Confirmed reviews ALL

STAFF VERY HELPFULL

Dear TRISH D., Thank you for staying with us again and very pleased to read that you found our hotel to be consistently a great place to stay. Sincere apologies for the inconveniences experienced due to the blocked off area, which is now part of the adjacent Pullman Melbourne on Swanston. We hope to see you again soon. Sincerely, Alex Mihardja Executive Assistant

Back again!

Customer review rating 5.0/5

Daniel Couples - Confirmed reviews ALL

Once again we stayed at the Mecure Welcome Melbourne and again they did not disappoint. Great friendly staff, room perfect and the best location in the CBD and shops.

Dear Daniel, Thank you again for positive review and for your loyalty. We are delighted to know that you keep returning and we hope to see you again soon. We shall give our usual friendly smile and “nice to have you back”. Sincerely, Alex Mihardja Executive Assistant

Great location and friendly staff!

Customer review rating 4.5/5

Sarah Couples - Confirmed reviews ALL

Our stay was a surprise for my husbands birthday and they had a card, chocolates and wine waiting for us in the room! They also let us check in a little early to make a restaurant booking we had nearby. The room was clean, nice water pressure and breakfast was really good. Happy with our stay!

Dear Sarah, Thank you for staying with us and please wish your husband a belated happy birthday from us. So happy to read that you and your husband enjoyed your stay with us. We look forward to see you again for another enjoyable stay. Sincerely, Alex Mihardja Executive Assistant

Convenient

Customer review rating 4.5/5

Debbie Solo - Confirmed reviews ALL

Hotel staff were welcoming and helpful

Dear Debbie, Thank you for staying with us and for highlighting the welcoming & helpful service provided by our team. Our hotel is indeed very conveniently located being right in the heart of the city. We hope to see you again soon. Sincerely, Alex Mihardja Executive Assistant

Great location and amenities in room

Customer review rating 3.5/5

Kris R. Families - Confirmed reviews ALL

Reception was busy but Jaydene (?) was calm, friendly and super efficient and staff in general helpful. Having Covid and not being able to leave the room made the 1st initial couple of days over the weekend difficult as I was unable to contact anyone in Mercure internally on room phone to extend my stay. I had to make several calls (6?) to Booking number on outside line so someone would pick up. I was charged $1 per call which was a surprise. It corrected a few days later so appreciated Covid had likely affected staff also. Maybe though a note on phone saying 'local calls' charged to room would be good? Overall I really appreciated staff were probably stretched and cross covering doing their best so I was very grateful someone was delivering my breakfast and Uber eats to me daily. Thank you. All the best to you all in these trying times and thank you once again - Hope I left the room easier to clean for the commercial staff. Kris

Dear Kris R., Thank you for your time in providing your feedback after staying with us recently. Hope you're feeling much better by now and your symptoms were minimal. I will be sure to pass on your kind words to Jaydeen and thank you for being constructive with your feedback too. I look forward to welcoming you back in the near future. In good health, Alex Mihardja Executive Assistant

In partnership with TripAdvisor

Other web-users rate our hotel

  • 363 reviews 9.7/10 Location
  • 407 reviews 5.2/10 Room
  • 348 reviews 8.5/10 Service
  • 237 reviews 2.8/10 Comfort
  • 145 reviews 6.5/10 Cleanliness
  • 88 reviews 8.9/10 Breakfast

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