Mercure Welcome Melbourne 4 stars

Customer review rating (ALL Rating) 3.8/5 4,083 reviews

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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Central CBD location

  • Bourke Street Mall, Emporium and Melbourne Central close by

  • State Library Victoria a short walk away

  • Melbourne Cricket Ground & Rod Laver Arena easily accessible

  • Easily accessible public transport

Our accommodation(s)

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Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Telephone
Fax +61 3 9639 0555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  4,083 reviews

Customer review rating 2.5/5

Russell Z. Friends - Confirmed reviews ALL

Experienced long wait times with out of order lifts, unfriendly staff

Dear Russell Z., Thank you for your feedback. We’re glad you found the location central, however we’re sorry to hear about the lift delays and that your interactions with our team did not meet expectations. Your comments have been shared with our management team for review and improvement. Regards, Alex Mihardja Executive Assistant

Customer review rating 2.0/5

Patrick H. Solo - Confirmed reviews ALL

Rooms need updating, and havkmg one elevator working is very inconvenient as it took more than 10 mins to get to my room.

Dear Patrick H., Thank you for your feedback. We’re glad you enjoyed the location, however we’re sorry to hear the room condition and lift availability impacted your stay. We appreciate your comments and will share them with our team for review. Regards, Alex Mihardja Executive Assistant

Customer review rating 1.5/5

Emma M. Friends - Confirmed reviews ALL

I was also charged for my room twice, and still haven't received a refund for the second charge.

Dear Emma M., Thank you for your feedback. We’re glad you enjoyed the location, however we’re sorry to hear about your concerns regarding the charge. I have reviewed your account and can confirm there is only one accommodation charge applied. The additional amount you are seeing is likely a pre-authorisation, which is typically released automatically by your bank within 5 working days. Please don’t hesitate to contact us if you require any further clarification. Regards, Alex Mihardja Executive Assistant

Customer review rating 1.0/5

Christine E. Friends - Confirmed reviews ALL

One lift was broken down, breakfast was not what is used to be and could not take the stairs as they were locked. Terrible if there was a fire no-one would get out, so not lawful as they said if they unlocked the stairs there was no-one at the bottom to let people out, thought the door had to have a lock that opened from the inside

Dear Christine E., Thank you for your feedback. We’re sorry to hear about your experience and the inconvenience caused by the lift and breakfast. For safety and security, stairwell doors are controlled but are always accessible and automatically released in the event of an emergency. We appreciate you sharing your concerns and will pass them on to our team for review. Regards, Alex Mihardja Executive Assistant

Customer review rating 1.5/5

Grahan H. Families - Confirmed reviews ALL

The 3 day room clean is terrible for a Mecure hotel. The lie that its for enviornmental reasons rather than cost cutting is obvious and we dont like this arrangement. Very poor from a Mercure hotel.

Dear Grahan H., Thank you for your feedback. We’re sorry to hear your experience did not meet expectations, particularly regarding our housekeeping schedule and the impact this had on your stay with a larger group. As part of our current housekeeping policy, stayover rooms are serviced every three days, with daily towel and amenity top-ups available upon request. We appreciate your comments and will share them with our team for review and improvement. Regards, Alex Mihardja Executive Assistant

Other web-users rate our hotel

  • 3,306 reviews 9.7/10 Location
  • 3,913 reviews 4.9/10 Room
  • 2,549 reviews 6.9/10 Service
  • 66 reviews 5.4/10 WiFi
  • 2,286 reviews 2.6/10 Comfort
  • 1,385 reviews 5.9/10 Cleanliness
  • 802 reviews 7.4/10 Breakfast
  • 706 reviews 2.5/10 Amenities

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