Mercure Welcome Melbourne 4 stars

Customer review rating (ALL Rating) 3.8/5 4,142 reviews

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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Central CBD location

  • Bourke Street Mall, Emporium and Melbourne Central close by

  • State Library Victoria a short walk away

  • Melbourne Cricket Ground & Rod Laver Arena easily accessible

  • Easily accessible public transport

Our accommodation(s)

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Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Telephone
Fax +61 3 9639 0555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  4,142 reviews

TripAdvisor Rating  3.5/5  4,953 reviews

Customer review rating 1.5/5

Fiona Friends - Confirmed reviews ALL

Really well located, offset by the absolute horrible beds, having mosquito's in the room and a extremely noisy aircon.

Dear Fiona, Thank you for your feedback. We’re sorry to hear about the issues with the beds, mosquitoes, and air-conditioning noise. Your comments have been shared with our team to help improve the guest experience. Regards, Alex Mihardja Executive Assistant

Customer review rating 4.5/5

Romina M. Families - Confirmed reviews ALL

Good stay and perfect for what we needed.

Dear Romina M., Thank you for your feedback. We’re glad our location and facilities suited your needs and look forward to welcoming you back. Regards, Alex Mihardja Executive Assistant

Customer review rating 2.0/5

Charles M. Friends - Confirmed reviews ALL

The staff and hotel are great however your booking team was very extremely difficult to deal with. I booked the hotel for my daughter to stay in and they attempted to make me pay twice the day before she arrived even though I booked weeks in advance and told them I wouldn’t be staying. It was very stressful given it was her first time travelling by her self. I had paid the full amount up front in an attempt to avoid any issues but your booking team were more concerned with my points rather than my daughter. I was told that next time I should just book through Wotif and I would avoid this issue.

Dear Charles M., Thank you for your feedback. We’re glad you enjoyed our location and hotel, but we’re very sorry for the stress caused by the booking experience. Your comments have been noted and shared with our team to improve future guest interactions. Regards, Alex Mihardja Executive Assistant

Customer review rating 1.5/5

Stephen T. Families - Confirmed reviews ALL

Sharing my honest experience with one of the Accor Group hotels during my recent trip to Australia. Unfortunately, this stay was the only disappointing part of my journey. I stayed for five nights, but housekeeping only tidied up the room once. For the rest of the stay, basic services such as rubbish collection, fresh towels, tissue replenishment, and general room upkeep were not provided — which is far below the expected hotel standard. The room itself also didn’t feel particularly clean or comfortable. On the positive side, the location was fantastic — truly convenient and central, which is the only reason I gave it any points. Overall, the experience felt more like staying in a youth hostel rather than a hotel from an international chain. I wouldn’t recommend it to travelers expecting full-service hotel standards.

Customer review rating 3.5/5

Kim Q. Families - Confirmed reviews ALL

The room could be more cleaner. I felt sticky gum on the floor. Should change the wet towels everyday. Perhaps your room cleaning policy should be everyday or every second day and not every third day.

Dear Kim Q., Thank you for your feedback. We’re pleased you enjoyed our location and sincerely apologize for the cleanliness issue you experienced. We appreciate your comments regarding towel replacement and our housekeeping schedule and will certainly share this with our team as we continue to review and improve our service. Regards, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 3,362 reviews 9.7/10 Location
  • 3,959 reviews 4.8/10 Room
  • 2,665 reviews 7/10 Service
  • 65 reviews 6.8/10 WiFi
  • 2,311 reviews 2.5/10 Comfort
  • 1,413 reviews 5.8/10 Cleanliness
  • 820 reviews 7.5/10 Breakfast
  • 686 reviews 2.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.