Reception and assistance on arrival and departure exceptional. Food Service for Breakfast ordinary. But trying times with Social Distancing.

Very good location

A nice 3 star hotel in the Centre of Melbourne. It is in an excellent position. The reception is old and shabby as are the hallways and other public areas of the hotel. The rooms are great, refurbished and roomy. Good facilities and amenities. I had a great stay. Breakfast was good and definitely worth the $25

Very friendly, efficient and friendly staff

Well located close to everything, rate is good unfortunately my 3 nights stay are affected with itchy sleepless nights due to dirty quilt in our bed.

Lovely stay. Clean room.

On booking direct with hotel reception staff was told that breakfast was included in our stay upon checking in informed this was the case, made out to feel like we were lying. Room was old dated and smelt musty only provided with 2 towels for a 2 night stay bed was hard and uncomfortable.

staff great friendly and helpful as well they all looked after us had car valet that used to be $40-$45 not... $60 dollars a bit steep for non business people as business people book it to there work .. anyhow had a great time disappointed you cant walk thru to the pokies from the welcome desk as other times at night playing pokies one of us might want to stay a little longer which happened on friday night usual just go up to room thru hotel.. but now have to go outside and walk around not safe by yourself and then went into old swanston hotel.. Pullman now thought going to a night club so dark walking in there terrible scary and 2 people squashed in desk to greet you not very exciting and appealing glad not walking and staying there.. superposed to be luxury WWhat have you done.. to the entrance to swan ton hotel entrance least im telling you most people might not come back again..one of your best customers service guys is not there anymore i asked was he in as always say Hi to Nick Phillips but heres gone a great loss to you guys always looked after us plus any new friends i brought to show them this great place to stay as so central a lot of friends came back them selves they felt safe will be back again soon

We arrived for our 5 night stay at Mercure the same time the announcement of the Grand Prix was being cancelled.... the Grand Prix was the sole reason for our stay. Meghan welcomed us warmly, let us into our room early (I am an Accor member) as we waited to hear more from the Grand Prix. The next day we were given our options if we wanted to leave. However, we decided to stay and enjoy a getaway in a great location, breakfast everyday, lovely beds and staff that said hello and chatted everytime we came and went.

With covid19. The staff at the counter were not showing good higjne. No distance offered Took my credit card. My licence. Offered me a pen they had used and did not offer me hand sanitiser after this. And it was sitting on the counter. I had to ask for it

Strategic location, clean room, friendly staff.

I have stayed at the Hotel before a few times.

Perfectly located right in the center of everything on little Bourke Street. We walked everywhere from the Hotel so that was great. Now for not so great stuff - Service is appalling :( !! There was a couple of people at the front desk who took no notice of the growing queue of people waiting to check-in. I did my check-in on the ACCOR app which was great but still had to queue so they could take the CC deposit, which turned out to be a 20 minute affair (insert angry emoji here). They were also taking phone calls and had absolutely no sense of urgency, something I noticed across breakfast and luggage drop as well. Now for the lifts (2 lifts) - poor people on the lower levels! Rush hours ex breakfast and check-out, would see other queues outside lift doors, with packed lifts coming down from the top floors. We were on level 9 and luckily, being that high, afforded us with entering the lift without too many spots taken but, by the time we stopped at almost every level on the way down, we would be packed like sardines once reaching the ground floor. C'mon Mercure, this is absolutely not acceptable by your paying guests. I can only imagine a fire drill over 11 floors with 330 rooms! What a shame we experienced all of this, I will most surely pay a little more next time to stay central and wont be suggesting the Mercure Welcome Melbourne to my friends. Sorry guys.

Visited Melbourne for a couple of days to attend the races @ Caulfield. Have stayed here many times before and thoroughly enjoyed the experience once again. The central location was a big attraction plus the standard of the hotel was excellent. The customer service team were very professional too.

If you have a few days of work and play in Melbourne the Mercure Welcome Melbourne is a great place to stay. Close to the main CBD, Shops, Theatres and China Town Restaurants. The motel shares a restaurant / bar with the Pullman which has good food and a provides a place for a drink with colleagues and friends.