Mercure Welcome Melbourne 3 stars

Reception and assistance on arrival and departure exceptional. Food Service for Breakfast ordinary. But trying times with Social Distancing.

Very good location

A nice 3 star hotel in the Centre of Melbourne. It is in an excellent position. The reception is old and shabby as are the hallways and other public areas of the hotel. The rooms are great, refurbished and roomy. Good facilities and amenities. I had a great stay. Breakfast was good and definitely worth the $25

Very friendly, efficient and friendly staff

Well located close to everything, rate is good unfortunately my 3 nights stay are affected with itchy sleepless nights due to dirty quilt in our bed.

Lovely stay. Clean room.

On booking direct with hotel reception staff was told that breakfast was included in our stay upon checking in informed this was the case, made out to feel like we were lying. Room was old dated and smelt musty only provided with 2 towels for a 2 night stay bed was hard and uncomfortable.

staff great friendly and helpful as well they all looked after us had car valet that used to be $40-$45 not... $60 dollars a bit steep for non business people as business people book it to there work .. anyhow had a great time disappointed you cant walk thru to the pokies from the welcome desk as other times at night playing pokies one of us might want to stay a little longer which happened on friday night usual just go up to room thru hotel.. but now have to go outside and walk around not safe by yourself and then went into old swanston hotel.. Pullman now thought going to a night club so dark walking in there terrible scary and 2 people squashed in desk to greet you not very exciting and appealing glad not walking and staying there.. superposed to be luxury WWhat have you done.. to the entrance to swan ton hotel entrance least im telling you most people might not come back again..one of your best customers service guys is not there anymore i asked was he in as always say Hi to Nick Phillips but heres gone a great loss to you guys always looked after us plus any new friends i brought to show them this great place to stay as so central a lot of friends came back them selves they felt safe will be back again soon

We arrived for our 5 night stay at Mercure the same time the announcement of the Grand Prix was being cancelled.... the Grand Prix was the sole reason for our stay. Meghan welcomed us warmly, let us into our room early (I am an Accor member) as we waited to hear more from the Grand Prix. The next day we were given our options if we wanted to leave. However, we decided to stay and enjoy a getaway in a great location, breakfast everyday, lovely beds and staff that said hello and chatted everytime we came and went.

With covid19. The staff at the counter were not showing good higjne. No distance offered Took my credit card. My licence. Offered me a pen they had used and did not offer me hand sanitiser after this. And it was sitting on the counter. I had to ask for it

Strategic location, clean room, friendly staff.

I have stayed at the Hotel before a few times.

Staff were very helpfull and room was very good. Location is perfect for shopping and dining at local restaurants...

Stayed for two nights in a King Bedroom on the 12th floor and slept badly both nights because of the air conditioner which rattled loudly even when we switched it to low. Turned it off the second night but then the room became warm and stuffy which was also uncomfortable! The bathroom had been modernised and although small was sufficient with a good shower (plenty of hot water). The staff on the desk and entrance were all very friendly and helpful but while waiting for an Uber we were harassed by a gentleman trying to persuade us to accept a ride from a lady (possibly his wife) who was parked in a taxi van directly outside. He was very persistent and made us feel annoyed and uncomfortable-we felt he should’ve been moved on. Melbourne Mercure is in a great location in the city and well priced but I don’t think we would stay there again as it all felt tired and a little depressing.

The room was very nice, however the bed needs to have a bed topper to make it much softer and the pillows need to be improved, they were very hard and uncomfortable.