Mercure Welcome Melbourne 4 stars

Customer review rating (ALL Rating) 3.8/5 4,022 reviews

Mercure Welcome Melbourne - Image 1
Mercure Welcome Melbourne - Image 2
Mercure Welcome Melbourne - Image 3
Mercure Welcome Melbourne - Image 4

Description

Hotel extras

  • Central CBD location

  • Bourke Street Mall, Emporium and Melbourne Central close by

  • State Library Victoria a short walk away

  • Melbourne Cricket Ground & Rod Laver Arena easily accessible

  • Easily accessible public transport

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  4,022 reviews

Customer review rating 4.5/5

Yiu K. L. Business - Confirmed reviews ALL

Friendly staffs

Dear Yiu K. L., Thank you for your lovely feedback. We’re delighted you enjoyed the well-located property and found our team friendly. We hope to welcome you back again soon. Regards, Alex Mihardja Executive Assistant

Customer review rating 2.0/5

Sonia M. Couples - Confirmed reviews ALL

I paid for an upper level room & received a lower level room which looked directly into the windows of the building opposite.

Dear Sonia M., Thank you for your feedback. We’re sorry to hear your room allocation and view did not meet your expectations, and that the service from reception felt basic. We appreciate you sharing this with us and will review it with our team. Regards, Alex Mihardja Executive Assistant

Customer review rating 3.5/5

Christine M. Families - Confirmed reviews ALL

No room service

Dear CHRISTINE M., Thank you for your feedback. We’re pleased you enjoyed the well-located property. As part of our current cleaning policy, stayover rooms are serviced every 3 days, with fresh towels and in-room supplies available daily upon request. We appreciate you sharing your comments and hope to welcome you back again soon. Regards, Alex Mihardja Executive Assistant

Customer review rating 1.5/5

Tommy N. Families - Confirmed reviews ALL

Good size rooms with small but adequate bathroom, room cleaning only occurs every 3 nights, beds were horrible as you can feel the springs on your back, popcorn ceilings.

Dear Tommy N., Thank you for your feedback. We’re pleased you enjoyed the great location and room size, though we’re sorry to hear that other aspects of your stay did not meet your expectations, particularly the comfort of the bed and housekeeping schedule. As part of our current cleaning policy, stayover rooms are serviced every 3 days, with fresh towels and in-room supplies available daily upon request. We appreciate you sharing your comments with us. Regards, Alex Mihardja Executive Assistant

Customer review rating 3.0/5

Craig S. Business - Confirmed reviews ALL

Just good enough

Dear Craig S., Thank you for your feedback. We’re sorry to hear your experience did not fully meet expectations and appreciate you taking the time to share your comments. Regards, Alex Mihardja Executive Assistant

Other web-users rate our hotel

  • 3,258 reviews 9.7/10 Location
  • 3,865 reviews 4.8/10 Room
  • 2,529 reviews 6.8/10 Service
  • 63 reviews 5.5/10 WiFi
  • 2,255 reviews 2.6/10 Comfort
  • 1,364 reviews 5.8/10 Cleanliness
  • 801 reviews 7.4/10 Breakfast
  • 684 reviews 2.5/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Melbourne