Mercure Welcome Melbourne 4 stars

Customer review rating (ALL Rating) 3.8/5 4,078 reviews

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Description

Hotel extras

  • Central CBD location

  • Bourke Street Mall, Emporium and Melbourne Central close by

  • State Library Victoria a short walk away

  • Melbourne Cricket Ground & Rod Laver Arena easily accessible

  • Easily accessible public transport

Our accommodation(s)

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Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  4,078 reviews

Customer review rating 4.0/5

Yvette H. Couples - Confirmed reviews ALL

Great location walk to everything, clean only extra comment was room was a little small

Dear Yvette H., Thank you for your feedback. We’re pleased you enjoyed our great location and found the hotel clean and convenient for exploring the city. We also appreciate your comments regarding the room size and hope to welcome you back again soon. Regards, Alex Mihardja Executive Assistant

Customer review rating 4.0/5

Aleena V. V. Solo - Confirmed reviews ALL

My inital welcome was not so comfortable. The receptionist was impolite, borderline rude during the conversation. I had an issue with my payment, she didnt make the conversation comfortable and was rude the way she said that. Her name tag said that she was the Supervisor (?). No explanation was made about the facilities or sevices of the hotel. Other than that the stay was pleasant.

Dear Aleena V. V. Thank you for your feedback. We’re pleased you enjoyed your stay and our great location, but we’re very sorry to hear about your initial experience at check-in. This is not the standard we expect from our team, and your comments have been shared with our management for review and follow-up. Regards, Alex Mihardja Executive Assistant

Customer review rating 4.0/5

Danielle F. Couples - Confirmed reviews ALL

Small rooms, but comfortable. Unfortunately only 1 lift was working.

Dear Danielle F., Thank you for your feedback. We’re glad you had a comfortable stay and appreciate your comments regarding the room size. We’re sorry for the inconvenience caused by the lift outage and thank you for your patience. REgards, Alex Mihardja Executive Assistant

Customer review rating 2.0/5

Matthew B. Friends - Confirmed reviews ALL

I have stayed here 3 times prior without any issues. Great location, excellent service. One of the lifts were out of order, which cause major delays and usage of stairs which wasn't ideal from higher floors. There should have been Some sort of discount given these circumstances as a complimentary box of chocolates didn't cut it. Finding out that the lift had been out of order for over 4 months was very disheartening as there were no proper contingency plans in place.

Dear Matthew B., Thank you for your feedback and for choosing to stay with us again. We’re pleased you continue to enjoy our great location and service, but we’re very sorry for the inconvenience caused by the lift outage and the communication around it. Your comments have been shared with our management team for review as we work to improve both operations and guest communication. Regards, Alex Mihardja Executive Assistant

Customer review rating 3.5/5

Lisa S. Families - Confirmed reviews ALL

Only 1 working lift Slow reception Tiny bathroom Great location

Dear Lisa S., Thank you for your feedback. We’re sorry to hear your stay felt average and appreciate your comments regarding the lift, reception wait times, and bathroom size. Your feedback has been shared with our team for review and improvement. Regards, Alex Mihardja Executive Assistant

Other web-users rate our hotel

  • 3,312 reviews 9.7/10 Location
  • 3,920 reviews 4.9/10 Room
  • 2,550 reviews 6.9/10 Service
  • 67 reviews 5.3/10 WiFi
  • 2,291 reviews 2.7/10 Comfort
  • 1,387 reviews 5.9/10 Cleanliness
  • 804 reviews 7.4/10 Breakfast
  • 723 reviews 2.4/10 Amenities

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