Mercure Welcome Melbourne 4 stars

Name: Mercure Welcome Melbourne | Melbourne City Hotel | AccorHotels - ALL
Address: 265 Little Bourke Street, MELBOURNE, 3000, AU
Telephone: +61396390555
Rating: 3.8

Customer review rating (ALL Rating) 3.8/5 4,135 reviews

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265 Little Bourke Street, 3000 MELBOURNE, Australia

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Mercure Welcome Melbourne

Hotel for travellers looking for local and authentic experiences

Melbourne's most centrally located four star accommodation, Mercure Welcome Melbourne hotel is surrounded by the city's popular venues, including Emporium shopping centre, theatres, galleries, bars & restaurants, along with its own Louden Kitchen & Grill.

All 330 standard, family, and superior rooms offer WiFi, TV with Foxtel channels and refrigerator. Our Melbourne hotel offers an early check-in/late check-out option for an additional charge and offsite parking available for all guests. Our Melbourne hotel is the ideal choice for business travellers, with Melbourne's financial & government district within walking distance & MCEC a short tram ride. Our Melbourne accommodation is also ideal for leisure travellers ready to explore the city.

From its thrilling sports scene to its famous laneways, Melbourne has something for everyone. Guests staying at Mercure Welcome Melbourne are within easy reach of Melbourne Airport, public transport and Melbourne's many great restaurants, bars and shops.

We cannot wait to welcome you to the Mercure Welcome Melbourne hotel. Enjoy your stay at our centrally based Melbourne accommodation. Feel welcome to contact me: James.Muscat@accor.com or +61 429 142 373.

James Muscat, Hotel Management

Hotel extras

Central CBD location
Bourke Street Mall, Emporium and Melbourne Central close by
State Library Victoria a short walk away
Melbourne Cricket Ground & Rod Laver Arena easily accessible
Easily accessible public transport

Our accommodation(s)

Room

Standard Room 1 Queen Bed

2 pers. max
23 m² / 247 sq ft

Bedding 1 x Queen size bed(s)

See availabilities

Room

Standard Room 2 Single Beds

2 pers. max
23 m² / 247 sq ft

Bedding 2 x Single bed(s)

See availabilities

Room

Standard Room 1 King Bed

2 pers. max
23 m² / 247 sq ft

Bedding 1 x King size bed(s)

See availabilities

Room

Superior Room 1 King Bed

3 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)

See availabilities

Room

Superior Room 2 Single Beds

3 pers. max
26 m² / 279 sq ft

Bedding 2 x Single bed(s)

See availabilities

Room

Superior Room 2 Queen Beds

4 pers. max
26 m² / 279 sq ft

Bedding 2 x Queen size bed(s)

See availabilities

Room

Superior Room 1 King and 1 Single Bed

3 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s) and 1 x Single bed(s)

See availabilities

Room

Superior Room 1 King Bed, Accessible Bathroom

3 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)
Accessible room

See availabilities

Room

Superior Room 1 King Bed, Accessible Bathroom

3 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)
Accessible room

See availabilities

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Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

+61 3 9639 0555

Railway station
Bus stop
Highway exit
Ferries
Helipad/aerodrome
Tramway

Swanston Street Trams

Tramway

Access: 30 m / 0.02 mi

Lonsdale Street

Bus stop

Access: 50 m / 0.03 mi

TRAM 16 - ST KILDA BEACH

Tramway

Access: 100 m / 0.06 mi

TRAM 3 - MELBOURNE UNIVERSITY

Tramway

Access: 100 m / 0.06 mi

TRAM 8 - CHAPEL STREET

Tramway

Access: 100 m / 0.06 mi

PARLIAMENT STATION

Railway station

Access: 500 m / 0.31 mi 5 min walk / 3 min drive

FLINDERS STREET

Railway station

Access: 500 m / 0.31 mi 6 min walk / 2 min drive

MELBOURNE CENTRAL

Railway station

Access: 500 m / 0.31 mi 5 min walk / 3 min drive

EXHIBITION STREET

Bus stop

Access: 600 m / 0.37 mi 5 min walk / 2 min drive

YARRA FERRY TERMINAL

Ferries

Access: 1.6 km / 0.99 mi 10 min walk / 5 min drive

MELBOURNE HELIPAD

Helipad/aerodrome

Access: 1.6 km / 0.99 mi 25 min walk / 8 min drive

SOUTHERN CROSS STATION

Railway station

Access: 1.6 km / 0.99 mi

SPIRIT OF TASMANIA

Ferries

Access: 4.5 km / 2.8 mi 1 hrs walk / 20 min drive

MONASH FREEWAY

Highway exit

Access: 4.8 km / 2.98 mi 10 min drive

WESTGATE FREEEWAY

Highway exit

Access: 6.4 km / 3.98 mi 15 min drive

HUME HIGHWAY

Highway exit

Access: 8 km / 4.97 mi 10 min drive

HOYTS CINEMAS

Cinema district

Access: 300 m / 0.19 mi 3 min walk / 1 min drive

CHINESE MUSEUM

Museums

Access: 300 m / 0.19 mi 2 min walk / 1 min drive

Regent Theater

Entertainment/theatre district

Access: 500 m / 0.31 mi 5 min walk / 10 min drive

Princess Theater

Entertainment/theatre district

Access: 500 m / 0.31 mi 10 min walk / 10 min drive

Hamer Hall

Opera/symphony/concert hall

Access: 500 m / 0.31 mi 10 min walk / 10 min drive

VILLAGE CINEMAS

Cinema district

Access: 500 m / 0.31 mi 3 min walk / 1 min drive

MELBOURNE CONCERT HALL

Opera/symphony/concert hall

Access: 800 m / 0.5 mi

ARTS CENTRE/SOUTHBANK

Entertainment centre

Access: 800 m / 0.5 mi

SPRING / RUSSELL STREET

Entertainment/theatre district

Access: 800 m / 0.5 mi 8 min walk / 2 min drive

VIC ARTS CENTRE / SOUTHBANK

Entertainment/theatre district

Access: 800 m / 0.5 mi 10 min walk / 5 min drive

MELBOURNE AQUARIUM

Aquarium

Access: 1 km / 0.62 mi 10 min walk / 5 min drive

OLD MELBOURNE GAOL

Historic monument

Access: 1 km / 0.62 mi 10 min walk / 3 min drive

MELBOURNE MUSEUM

Museums

Access: 1.4 km / 0.87 mi

MELBOURNE PARK

Sports centre

Access: 1.59 km / 0.99 mi 20 min walk / 8 min drive

SHRINE OF REMEMBRANCE

Historic monument

Access: 1.6 km / 0.99 mi 20 min walk / 8 min drive

CAPTAIN COOKS COTTAGE

Historic monument

Access: 2 km / 1.24 mi 40 min walk / 10 min drive

CROWN CASINO

Casino

Access: 2 km / 1.24 mi 20 min walk / 10 min drive

ROYAL BOTANIC GARDENS

Botanical gardens

Access: 2 km / 1.24 mi 20 min walk / 6 min drive

MELBOURNE CRICKET GROUND

Sports centre

Access: 2.4 km / 1.49 mi 25 min walk / 12 min drive

ROYAL MELBOURNE ZOO

Zoo

Access: 2.4 km / 1.49 mi 1 hrs 10 min walk / 15 min drive

MCG SPORTS MUSEUM

Museums

Access: 2.49 km / 1.55 mi 25 min walk / 5 min drive

OLYMPIC PARK

Sports centre

Access: 3.2 km / 1.99 mi 20 min walk / 8 min drive

LUNA PARK

Amusement park

Access: 6.4 km / 3.98 mi 1 hrs 30 min walk / 15 min drive

GREAT OCEAN ROAD

Tourist attraction

Access: 104.6 km / 65 mi 1 hrs 39 min drive

PENGUIN PARADE PHILLIP ISLAND

Tourist attraction

Access: 120 km / 74.57 mi 1 hrs 39 min drive

PHILLIP ISLAND RACEWAY

Racetrack

Access: 120.7 km / 75.01 mi 1 hrs 39 min drive

MOUNT BULLER

Ski area

Access: 177 km / 109.99 mi 1 hrs 39 min drive

Sidney Myer Music Bowl

Entertainment centre

ALBERT PARK

Lake

Access: 4.8 km / 2.98 mi 45 min walk / 15 min drive

Eva's Restaurant & Bar

Bar

Access: 100 m / 0.06 mi

Blossom Rooftop Bar

Bar

Access: 100 m / 0.06 mi 2 min walk

BOURKE STREET MALL

Shopping centre/mall

Access: 200 m / 0.12 mi 1 min walk / 1 min drive

CENTRAL BUSINESS DISTRICT

Shopping district

Access: 400 m / 0.25 mi 1 min walk / 1 min drive

EMPORIUM MELBOURNE

Shopping centre/mall

Access: 400 m / 0.24 mi 1 min walk / 1 min drive

QV Melbourne

Shopping centre/mall

Access: 500 m / 0.31 mi 5 min walk

DFO (Discount Factory Outlet)

Shopping centre/mall

Access: 2.5 km / 1.55 mi 20 min walk / 10 min drive

SOUTH YARRA

Shopping district

Access: 4 km / 2.49 mi 1 hrs 10 min walk / 20 min drive

RICHMOND

Shopping district

Access: 4.8 km / 2.98 mi 1 hrs walk / 20 min drive

Melbourne Central

Shopping centre/mall

Access: 5 km / 3.11 mi

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Pets not allowed
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

THE LOUDEN KITCHEN & GRILL

The Louden Kitchen and Grill is a contemporary restaurant offering a great value buffet breakfast.

SOUL CAFE

The perfect place for a light breakfast, casual lunch or evening snack. Soul Café's menu offers something to please everyone including an abundant selection of hearty home-style food, premium coffee and a great selection of T2 herbal teas.

Meetings & Events

Number of Meeting Room: 1
Surface of the largest room: 64 m² / 688 sq ft
Maximum seats capacity: 50
Maximum capacity for banquets: 50

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 3.8/5 4,135 reviews

TripAdvisor Rating 3.5/5 4,956 reviews

Myf P. Couples - 1/30/2026 Confirmed reviews ALL

We stayed this hotel for four nights. The entire time our stay we could get the TV to work. Tried several times to get staff to fix it. Would call reception reception for help they would t answer the phone or pick up and hang up with our speaking to us. The air conditioner was very loud and emitted a very bad smell. Smelt like mould or something dead. They only make the rooms up every 3 days. There was information about this apart from a card in the room. I appreciate the environmental concerns re towels etc but you could come in empty bins and make beds.

Dear Myf P., Thank you for taking the time to share your feedback. I am sorry to hear about the challenges you had with the TV and air conditioning and understand the frustration of trying to get in touch with team. Please rest assured I have shared your comments with the team to ensure we improve our guest experience. Sincerely, Conrad Burley Executive Assistant Manager

Thomas B. Business - 1/30/2026 Confirmed reviews ALL

The hotel needs to be refurbished. Old and grotty carpets and walls, barely working and loud air conditioning, old furniture, ugly decor…the list goes on. Won’t stay again. No gym, basic and ugly breakfast facilities. .

Dear Thomas, Thank you for taking the time to leave feedback on your most recent stay and I am sorry to hear it did not meet your expectations on this occasion. Sincerely, Conrad Burley Executive Assistant Manager

Philip S. Families - 1/30/2026 Confirmed reviews ALL

Uncomfortable. Specifically requested 2 single beds as was with my son, was given a queen double bed which was far from ideal

Dear Philip, Thank you for taking time to leave feedback with us. I am sorry to hear we were unable to fill the bedding request. Unfortunately you joined us during a high occupancy period where we were unable to change bookings from their reserved room categories. We appreciate your feedback and will share it with our team. Sincerely, Conrad Burley Executive Assistant Manager

Susan K. Families - 1/30/2026 Confirmed reviews ALL

Unfortunately even booking accommodation months before did not secure availability of a room with a view on a high floor

Dear Susan, Thank you for taking the time to leave feedback regarding your most recent stay with us. I am sorry to hear that your preferences were unable to meet on this occasion. Rest assured preferences are always reviewed closely by the team and it is unfortunate on this occasion they were not able to have your room allocated on a higher floor. Sincerely, Conrad Burley Executive Assistant Manager

Over priced for the standard & service was very average.

niall d 1/30/2026 TripAdvisor review

Booked a premium room & paid extra but very disappointed with the position of the room. Booking said high floor but we may as well have been in the basement - couldn't even see the sky from the window just looking at a blank concrete wall. Staff were not very helpful - we mucked up our parking but they did not advise on check in that we needed to move the car. Asked for directions to the rooftop bar but all we got was a thumb pointing around the corner with no advice on how to get in after 10 pm. The room was clean & tidy but for the price I would have expected a bit more.

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