Mercure Welcome Melbourne 4 stars

Customer review rating (ALL Rating) 3.9/5 4,625 reviews

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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!

Our accommodation(s)

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Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Telephone
Fax +61 3 9639 0555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  4,625 reviews

TripAdvisor Rating  3.5/5  4,929 reviews

Overpriced, basic and noisy

TripAdvisor rating 1.0/5

SarahD8305 TripAdvisor review

I paid $255.57 for the loudest and most basic room I have ever stayed in. Don’t ever accept 650. It’s right behind the lift so that’s all you hear all the time. The second single bed was so close to the door it would hit my daughter if she had been in bed when it was opened. There is nothing nice here. Go somewhere else for this price.

Dear SarahD8305, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. We will certainly review the issues you've raised regarding noise and room layout. We appreciate your comments and will use them to improve our guest experience. Best regards, Alex Mihardja Executive Assistant

great location, comfortable bed

Customer review rating 4.5/5

Gemma Business - Confirmed reviews ALL

a one night stay for business, the hotel and the staff were wonderful.

Dear Gemma , Thank you for your feedback. We're delighted you enjoyed the location and found the bed comfortable. We're glad to hear that you had a wonderful experience with both the hotel and our staff. We look forward to welcoming you again. Best regards, Alex Mihardja Executive Assistant

Well located, clean and comfy.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We had 2 good nights but our other night we had very noisy guests staying in a few rooms with constant talking in hallway . They were also in and out of rooms. Only settled after 12am

Thank you for your feedback. I’m glad to hear you enjoyed the location, cleanliness, and comfort of your stay, as well as the breakfast service. I apologize for the noise issues you experienced with other guests and appreciate your patience. Your comments about the reception staff have been noted, and I’ll share them with the team to ensure improvements. Best regards, Alex Mihardja Executive Assistant

Extremely inhospitable experience

Customer review rating 1.0/5

Vishal T. Families - Confirmed reviews ALL

We drove from Sydney to Melbourne, and as I proudly mentioned being an Accor member to my wife, she made a reservation for one night. Since we weren’t very familiar with the city, I suggested booking a property near David Jones. While driving, we found some good rates online and made the booking through Wotif. Excited to arrive after our 10-hour journey, we were shocked to discover there was no record of our booking. When my wife checked the confirmation email, she realized the booking had been made for the following month, even though she had selected the current date. Exhausted from the long drive, we were further frustrated by having to wait over two hours before being offered another room. Despite the booking being made less than two hours earlier, the duty manager refused to cancel or amend the error, which was clearly unintentional. As a result, we were penalised and charged double the rate, with no refund provided to date. Is this truly the standard Accor upholds?

Dear Vishal T., Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. We understand how frustrating the situation must have been, especially after a long drive. Your concerns have been noted, and we will review the matter further to work on providing a better experience in the future. Best regards, Alex Mihardja Executive Assistant

Well located

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

All good in general , lift broken down on the 2nd last day - only 1 lift working have to wait n when arrived it’s jammed with people .

Thank you for your feedback. I'm glad to hear you found the location convenient and that our staff were helpful during your stay. I apologize for the inconvenience caused by the lift issue, and I appreciate your understanding. We’ll work to ensure smoother experiences in the future. Best regards, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 3,491 reviews 9.6/10 Location
  • 4,096 reviews 5.2/10 Room
  • 3,077 reviews 7/10 Service
  • 70 reviews 6.8/10 WiFi
  • 2,260 reviews 2.8/10 Comfort
  • 1,532 reviews 6.5/10 Cleanliness
  • 814 reviews 7.8/10 Breakfast
  • 806 reviews 2.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.