Mercure Welcome Melbourne 4 stars

Customer review rating (ALL Rating) 3.8/5 4,053 reviews

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Description

Hotel extras

  • Central CBD location

  • Bourke Street Mall, Emporium and Melbourne Central close by

  • State Library Victoria a short walk away

  • Melbourne Cricket Ground & Rod Laver Arena easily accessible

  • Easily accessible public transport

Our accommodation(s)

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Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  4,053 reviews

Customer review rating 0.5/5

Mark M. Couples - Confirmed reviews ALL

Room smelt of bleach, had to wait 30 minutes to use a microwave, room was incredibly loud, trams, kids screaming, footsteps, toilets, showers and taps all night long. I have never been so fatigued because of a hotel

Dear Mark M., Thank you for taking the time to share your feedback. We’re very sorry to hear your stay did not meet expectations and that you experienced issues with noise and room comfort. This is certainly not the standard we aim to provide, and your comments have been shared with our team for urgent review. We do appreciate your feedback and regret the inconvenience experienced. Regards, Alex Mihardja Executive Assistant

Customer review rating 4.0/5

Shauna B. Families - Confirmed reviews ALL

Very good position. Our room was next to the rubbish shoot, although this did have a smell in the hallway our room did not smell with was a relief. The price was great considering we were in central CBD of Melbourne.

Dear Shauna B., Thank you for your feedback. We’re glad you enjoyed our great CBD location and found your stay to be good value. We appreciate your comments regarding the proximity to the rubbish chute and are pleased this did not impact your room comfort. We hope to welcome you back again soon. Regards, Alex Mihardja Executive Assistant

Customer review rating 4.5/5

Honor T. Families - Confirmed reviews ALL

Love the mecure welcome been coming for many many years and will return

Dear Honor T., Thank you for your wonderful feedback and continued loyalty over the years. We’re delighted to hear you love Mercure Welcome and always choose to return. We look forward to welcoming you back again soon. Regards, Alex Mihardja Executive Assistant

Customer review rating 1.0/5

Sandeepsingh S. Couples - Confirmed reviews ALL

the rooms are too small and i could hear the elevator constantly, could not sleep at all with the constant sound

Dear Sandeepsingh S., Thank you for your feedback. We’re very sorry to hear that noise from the elevator and room size impacted your comfort and sleep. We appreciate you bringing this to our attention and apologies for the inconvenience experienced. Regards, Alex Mihardja Executive Assistant

Customer review rating 4.5/5

Jerry M. B. Couples - Confirmed reviews ALL

Good location for an overnight stay in the city. Unfortunately the rooftop bar wasn't open but otherwise it met all our needs.

Dear Jerry M. B., Thank you for your feedback. We’re glad you enjoyed our great location and found your stay comfortable for an overnight visit. We’re sorry the rooftop bar wasn’t open during your stay and appreciate your understanding. We hope to welcome you back again soon. Regards, Alex Mihardja Executive Assistant

Other web-users rate our hotel

  • 3,272 reviews 9.7/10 Location
  • 3,878 reviews 4.8/10 Room
  • 2,545 reviews 6.8/10 Service
  • 63 reviews 5.3/10 WiFi
  • 2,260 reviews 2.6/10 Comfort
  • 1,371 reviews 5.8/10 Cleanliness
  • 799 reviews 7.3/10 Breakfast
  • 687 reviews 2.5/10 Amenities

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