Mercure Welcome Melbourne 4 stars

Customer review rating (ALL Rating) 3.8/5 4,063 reviews

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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Central CBD location

  • Bourke Street Mall, Emporium and Melbourne Central close by

  • State Library Victoria a short walk away

  • Melbourne Cricket Ground & Rod Laver Arena easily accessible

  • Easily accessible public transport

Our accommodation(s)

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Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Telephone
Fax +61 3 9639 0555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  4,063 reviews

Customer review rating 4.0/5

Greg M. Business - Confirmed reviews ALL

Overall the property suited my needs as a solo traveller. My room was very small and unfortunately the bedhead was right next to the lift well which was busy through the night. The first night I couldn't sleep however the second night I was so tired I could have slept in a subway and thus had a great sleep. Being situated close to Swanston Street, the busy asian food hub was the best! On the other side is the Melbourne shopping precinct with everything a shopper could want. The location is perfect!

Dear Greg M., Thank you for your feedback. We’re glad you enjoyed the location and had a restful second night despite the first. It’s wonderful to hear you loved being in the heart of Melbourne’s food and shopping precincts. Kind regards, Alex Mihardja Executive Assistant

Customer review rating 4.5/5

Benjamin T. E. Solo - Confirmed reviews ALL

Well located for Grand Prix trams. Comfortable room with all facilities. Not noisy! despite middle of CBD. Good breakfast. Even the lifts appeared to work and not be too busy

Dear Benjamin T. E., Thank you for your kind feedback. We’re delighted you enjoyed the location, your comfortable room, and the breakfast. It’s great to hear everything, even the lifts, worked smoothly for you. We look forward to welcoming you back soon. Kind regards, Alex Mihardja Executive Assistant

Customer review rating 1.0/5

Mohammad S. Solo - Confirmed reviews ALL

the staffs were nice and friendly. however, there was no cleaning for 3 days. the carpets were super dirty. behind the bed and lots visible areas had clear pill of dust. the beds were very uncomfortable . I have dust mite allergy and because of all the duats I couldn't sleep much. also everything was noisy, including fridge and aircon

Dear Mohammad S., Thank you for your feedback. We’re glad to hear our staff made a positive impression. Regarding housekeeping, our current policy for stays of three nights or more is to provide cleaning every third day. However, guests can request fresh towels and a top-up of in-room supplies daily if needed. We apologize if this impacted your comfort and will ensure your comments are shared with our team for review. Kind regards, Alex Mihardja Executive Assistant

Customer review rating 3.5/5

Kaye B. Families - Confirmed reviews ALL

Always love my stay with you but this time a little disappointed. Upon arrival we requested breakfast for 18.00 but when arriving to breakfast it hadn't been put through. Wasn't paying 30.00 a head as they couldn't sort it. If I wasn't staying only one night I would if requested a room change as our room backed onto the lift. Which was rather busy all night with school sports teams going up and down.

Dear Kaye B., Thank you for your feedback and for your continued loyalty. I’m sorry to hear about the issues with your breakfast and the noise from the lift — we appreciate you bringing this to our attention and will ensure it is addressed for future stays. Kind regards, Alex Mihardja Executive Assistant

Customer review rating 2.0/5

Kane A. Families - Confirmed reviews ALL

Every time we used it the shower in room 239 randomly surged from cold to very hot

Dear Kane A., Thank you for your feedback. I’m sorry to hear about the issues with the shower in Room 239 and appreciate you bringing this to our attention. We will have our maintenance team investigate to prevent this from happening in the future. Our sincere apologies for the inconvenience experienced. Kind regards, Alex Mihardja Executive Assistant

Other web-users rate our hotel

  • 3,266 reviews 9.7/10 Location
  • 3,916 reviews 4.8/10 Room
  • 2,571 reviews 6.9/10 Service
  • 64 reviews 6.2/10 WiFi
  • 2,278 reviews 2.6/10 Comfort
  • 1,376 reviews 5.7/10 Cleanliness
  • 812 reviews 7.4/10 Breakfast
  • 673 reviews 2.5/10 Amenities

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