ibis Styles Mulhouse Centre Gare Hotel 3 stars

I was made to feel quite uncomfortable during breakfast when I asked if there was anymore English tea, (when there had been) went upstairs to my room and got my own tea bag and made myself a drink. I put it on a table and went to get my breakfast. I turned back to my table with my breakfast and my drink had gone!! I said someone has taken my drink! (My own teabag as well!!) to her and it was as if it didn’t matter!! No apology at all!! I was made to feel like i shouldn’t have been there and did not enjoy my breakfast, (I’m on my own as well and I have other things on my mind, my twin sister who lives in America, has just undergone her 6th round of chemotherapy for ovarian cancer) I was quite upset and cried. I was told when I arrived that breakfast was served until 10:30 so on my last day I got down at 10:25. Everything was put away; there was no one around, I’d brought my own teabag again and managed to get some milk that was still available in the ‘cool’ section before the shutter came down. I plugged the toaster back in and put two slices of bread in for toast. I asked ‘her’ for some butter which she reluctantly brought. I finished my two slices of toast and asked if there was anymore milk; so I could put some in a mug with my teabag to take up to my room. She said “no, there is only hot milk in the machine!” However, this was available from the time I got there from the lovely gentleman who was on reception, who couldn’t do enough to make my stay pleasant and if it hadn’t been for him and his kindness and ‘nothing to much trouble attitude, I would have looked elsewhere and put something on trip advisor!! He got me milk in a little glass every time I asked, so for her to say there was none available and only hot milk from the machine’ I find hard to understand? Is it because I’m english? As this is how she made me feel! During my last breakfast; if you can call it that?! I asked her how much would it be for a later check out as my train wasn’t due until 2:46. She said 20 euros. I left at 2:30 and I know someone who is French checked out at 2pm and was only charged 10 euros!! How is this right? When I left half an hour later and was charged 20 euros!? Again, this makes me think is because I’m female and English!!! When I left at 2:30 i asked her for a receipt for the 20 euros for my expenses and she printed off my hotel bill and added the 20 euros on this. As I left I heard her ‘rip’ my room number up! So yes, I was made to feel tres welcome!!!! (Sarcasm)

The hotel provided everything we expected. The parking was a little difficult to find. The children’s packs were a welcome extra but when made as a family room (4 people) there is not enough room (the double bed has to be moved which means the bedside light is not in the correct place (the light is fixed)).

Room was basic compared with in other Styles hotels, so was breakfast

Good and fresh design hotel

Good place for a stop over ,all good except the parking Trying to find the parking was a journey within itself, but once parked all was good Hotel well positioned and loads of places to eat near by Staff very good

Nice, clean and very friendly house.

GREAT STAFF WHEN I CHECKED IN, EXTREMELY WARM GUY AT THE RECEPTION CLEAN ROOM, FACILITIES DECENT BREAKFAST GOOD VALUE FOR MONEY

The breakfast was ready very early and very good. The room was nice too.

one expects from an ibis styles hotel a bigger room. this one seemed to be a standard ibis hotel room with updates in the decoration. clean. no safety box. a kettle and some nescafe were available in the room. the bed was very good. it was difficult to set the air conditioned. the wifi did not work well. the reception staff was friendly and helpfull. the gare central parking, just in front of the hotel is available for 8 euros by an hotel arrangement. this is a good point. breakfast was too basic compared with other ibis styles and food was not refilled on time. the location was good, a few steps from gare central and 10 minutes walking to the city centre. i did not feel in an ibis styles but in an ibis standard hotel, but with an ibis styles price.

Spacious and nicely furbished room and a very nice breakfast included only 10 minutes away from the city center.

Is a nice and quet place to stay; close to the train and also to restaurants. I apreciate the help at arrival

PARAFAIT

Hotel, room all good. Nice welcome from staff...sweets for the kids our family room was a nice touch. Parking...some signage would help, or a really clear map on the website. Once you've parked..it's easy to get to the hotel.

Staff very helpful and efficient. She was a young and lovely woman who did everything efficiently including giving us advice where to go for dinner although it was late and therefore difficult to find an open restaurant.

Everything was ideal, room was a good size and clean and quiet. Very friendly staff and lovely breakfast. Would really like coffee making facilities in the room, but otherwise amazing value.