ibis Styles Mulhouse Centre Gare Hotel 3 stars

THIS HOTEL IS ALWAYS MY FIRST CHOICE IN MULHOUSE. VERY KIND AND LOVELY STAFF. WARM WELCOME AS USUAL. HOTEL RESPECTED ALL MY SPECIAL REQUESTS, THANKS. MY ONLY NEGATIVE FEEDBACK IS INTERNET CONNECTION, IT USUALLY TAKES TIME TO LOGIN; IT WORKS BUT NOT THE BEST WI-FI EXPERIENCE..

Comfy room, parking nearby, clean area, good breakfast.

I am travelling on a monthly base to Mulhouse and are staying in your hotel . Excellent service and support from the local team

The staff went out of their way to help. It was very convenient for the station and it was very convenient for us to leave our bags while looking round the town.

I was made to feel quite uncomfortable during breakfast when I asked if there was anymore English tea, (when there had been) went upstairs to my room and got my own tea bag and made myself a drink. I put it on a table and went to get my breakfast. I turned back to my table with my breakfast and my drink had gone!! I said someone has taken my drink! (My own teabag as well!!) to her and it was as if it didn’t matter!! No apology at all!! I was made to feel like i shouldn’t have been there and did not enjoy my breakfast, (I’m on my own as well and I have other things on my mind, my twin sister who lives in America, has just undergone her 6th round of chemotherapy for ovarian cancer) I was quite upset and cried. I was told when I arrived that breakfast was served until 10:30 so on my last day I got down at 10:25. Everything was put away; there was no one around, I’d brought my own teabag again and managed to get some milk that was still available in the ‘cool’ section before the shutter came down. I plugged the toaster back in and put two slices of bread in for toast. I asked ‘her’ for some butter which she reluctantly brought. I finished my two slices of toast and asked if there was anymore milk; so I could put some in a mug with my teabag to take up to my room. She said “no, there is only hot milk in the machine!” However, this was available from the time I got there from the lovely gentleman who was on reception, who couldn’t do enough to make my stay pleasant and if it hadn’t been for him and his kindness and ‘nothing to much trouble attitude, I would have looked elsewhere and put something on trip advisor!! He got me milk in a little glass every time I asked, so for her to say there was none available and only hot milk from the machine’ I find hard to understand? Is it because I’m english? As this is how she made me feel! During my last breakfast; if you can call it that?! I asked her how much would it be for a later check out as my train wasn’t due until 2:46. She said 20 euros. I left at 2:30 and I know someone who is French checked out at 2pm and was only charged 10 euros!! How is this right? When I left half an hour later and was charged 20 euros!? Again, this makes me think is because I’m female and English!!! When I left at 2:30 i asked her for a receipt for the 20 euros for my expenses and she printed off my hotel bill and added the 20 euros on this. As I left I heard her ‘rip’ my room number up! So yes, I was made to feel tres welcome!!!! (Sarcasm)