ibis Mulhouse Île Napoléon 3 stars

Customer review rating (ALL Rating) 4.1/5 709 reviews

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Rue des Cevennes, Ile Napoléon, 68390 SAUSHEIM, France

Description

Hotel extras

  • A dedicated team will ensure your well being throughout your stay

  • Bathrooms with bathtubs

  • A terrace in a peaceful, leafy setting

  • Homemade bistro-style cuisine

  • A green, peaceful setting

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with one double bed and one single bed

Non contractual photo

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Computer
  • Printer
  • Radio

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Soundproof doors

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 15 m² / 161 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Media And Technology

Complementary elements

  • Computer
  • Printer
  • Radio

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Soundproof doors

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Mulhouse Île Napoléon

Rue des Cevennes, Ile Napoléon
68390 SAUSHEIM
France

GPS:47.781486, 7.386846

Telephone
Fax +33 3 89 61 78 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 77 rooms
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • 77 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

RESTAURANT IBIS ILE NAPOLEON

Non contractual photo

Other informations

Services

  • Air conditioning
  • Pet allowed
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu

Our friendly restaurant checks all the boxes, Monday to Friday, 7 to 9.30pm, for business guests on the clock, or families on a vacation trip!

Balcony, air conditioning, 100% no smoking. Treat yourself and join us in the hotel bar at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  709 reviews

Customer review rating 2.5/5

Terence S. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Carrere G. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Gladys A. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Customer review rating 1.5/5

Tim H. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Carrere G. Solo - Confirmed reviews ALL

Parking a refaire

Customer review rating 4.5/5

Gladys A. Couples - Confirmed reviews ALL

Comfortable and clean. Air conditioning was very welcome. Well located for easy access to motorway.

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

The staff was nice at the reception. The toilet seat was broken and it was amots causing an injury. We had to cover that broken seat with toilet papers. Next morning even though tye checkout states until 12 and we have not checkout, staff entered the room without knocking three times when we were in.

Customer review rating 1.5/5

Tim H. Families - Confirmed reviews ALL

Rooms were decently sized and clean. Breakfast was way below what one would expect from Ibis. No eggs, no fruit yoghurt, no cheese slices, old dried fruit, no fruit salad (only some grapefruit), stale bread,...

Customer review rating 0.5/5

Jolliffe I. Solo - Confirmed reviews ALL

No wifi, room 30 deg. Someone had been smoking

Customer review rating 4.5/5

David G. Couples - Confirmed reviews ALL

We are repeat visitors. The hotel always impresses us with its cleanliness, comfortable rooms and really friendly staff. The parking is great, and the hotel is so convenient for the motorway network. We will be back.

Customer review rating 3.5/5

Alan W. Solo - Confirmed reviews ALL

This hotel has a good location close to the Swiss border for those making a long journey. As a result, there are a lot of people transiting though and I experienced an issue in the car park where my car was damaged by a car reversing into a small space. The driver was still present and denied causing the damaged despite a similar mark on her car - nothing to do and the Gendarmes refused to attend. The hotel is air conditioned by naturally struggled to deal with the 35C+ conditions. The restaurant is limited, but the Novatel next door has a slightly better offering. Overall, a good price and nice staff, but some frustrations.

Customer review rating 5.0/5

Olivier T. Couples - Confirmed reviews ALL

Clean, renovated room. A/C was very enjoyable as tropical temperatures outside.

Customer review rating 0.5/5

Adnan D. Families - Confirmed reviews ALL

Dear Customer Care Team, I would like to share my disappointment regarding my recent stay at your hotel. On 20 June at approximately 10:30 PM,I checked in with my wife and my 9-year-old son. I believe the name of the night receptionist who welcomed us was **Nadine**, although I am not completely certain. Unfortunately, from the very first moment, her attitude was cold, unfriendly, and far from the level of hospitality I have always associated with the Accor brand. We did not feel welcomed or valued as guests. The following morning, I informed the receptionist that I wished to purchase breakfast and use my **ALL Heartist** discount. I presented my Heartist card; however, she firmly stated that no such discount existed. I politely showed her the information on the official Accor website explaining the Heartist benefits, but she still refused to apply the discount. Later, I purchased a bottle of water from the reception, and once again the eligible discount was not applied. In addition, when I requested a folio, I was simply charged for the purchase, but no folio was provided. As my concern remained unresolved, I asked to speak with the relevant department or the Manager on DutyHowever, I was informed that no one was available to assist me. I was very disappointed that no effort was made to resolve the issue during my stay. I explained that I have been working for Accor for nearly 10 years, that I am currently the General Manager of Mövenpick Hotel Istanbul Bosphorus, that I regularly stay at Accor hotels around the world, and that I am very familiar with the ALL Heartist programme and its employee benefits. Despite this, my comments were disregarded. The following morning, I spoke with other reception staff, but I received exactly the same response. They insisted that they do not provide any Food & Beverage discount. Since I was staying for only **one night** and had an early departure the following morning, I did not wish to spend the limited time with my family arguing at the reception. Therefore, I decided not to pursue the matter further at that time. As Accor is a French hospitality brand, I was genuinely saddened to experience such disappointment at one of Accor's own hotels in France. In my opinion, this reflects insufficient training and a lack of proper supervision regarding the ALL Heartist programme and Accor service standards. For me, this is not about the money or the discount itself. What disappointed me most was the attitude, the lack of professionalism, and a service approach that, in my opinion, does not reflect the hospitality values of either Ibis or Accor. Throughout my stay, I simply could not feel the Accor spirit that I have proudly represented for many years. Unfortunately, there were also serious housekeeping issues. I found hair on the bed sheet, visible stains in the toilet, and a red blood stain on one of the towels. I chose not to complain about these issues during my stay because I did not want to spend my holiday looking for problems or creating unnecessary conflict. However, considering my overall experience, I believe it is important to mention them. Should it be required, I would be pleased to provide all invoices, receipts, and payment slips related to my stay. First of all, I kindly request that my entitlement to the **30% ALL Heartist Food & Beverage discount** be reviewed and, if applicable, that the amount be refunded. More importantly, I sincerely hope that this feedback will be taken into consideration to improve staff training and ensure that other Heartist employees and loyal Accor guests do not experience a similar situation in the future. As a General Manager within the Accor family, I am writing this email not to seek special treatment, but to provide honest and constructive feedback in the hope of protecting the service standards, values, and hospitality culture that define our brand. Thank you very much for your time and attention. I look forward to hearing from you. Kind regards,

Customer review rating 4.5/5

Guido G. Solo - Confirmed reviews ALL

Very friendly teception and nice room. Excellent price/quality!

Customer review rating 4.0/5

Timo R. Families - Confirmed reviews ALL

A typical Ibis hotel. Good location for a quick overnight stay, breakfast was also sufficiently good and fresh. Friendly service at reception.

Customer review rating 2.0/5

Gabriel S. Families - Confirmed reviews ALL

The cleaning could be better. Lots of dust and crumbles in the edges and under the bench, lots of dust in the wardrobe. The lamination was not done very well, large spaces between the elements where dust and dirt remains. The positive thing was the nice clean bed. We slept well. But the curtain had a few holes and was therefore not too dark…

Customer review rating 5.0/5

Giuseppe P. Couples - Confirmed reviews ALL

Very happy with the hotel and the staff were very helpful

Bonjour Giuseppe, Merci beaucoup pour vos gentils mots ! Je suis ravi d'apprendre que vous avez apprécié notre emplacement et le service de notre équipe. C'est toujours un plaisir d'aider nos clients à passer un bon séjour. Cordialement,

Customer review rating 3.5/5

Mary T. Families - Confirmed reviews ALL

We arrived very late and the staff member who checked us in was very helpful. The room was adequate however there were multiple holes in the curtains either from rips are just worn through, as a result the street light outside was shining directly onto my pillow. The same issue the next the morning as sunlight shone brightly through the multiple holes. I appreciate this is a budget hotel, but perhaps they could stretch to some new curtains!

Bonjour Mary, Merci d'avoir pris le temps de partager votre expérience. Je suis ravi d'apprendre que notre équipe a été à l'écoute lors de votre arrivée. En ce qui concerne les rideaux dans votre chambre, je comprends à quel point cela a pu perturber votre sommeil. Nous prenons note de vos remarques pour améliorer le confort de nos chambres. Nous espérons vous accueillir à nouveau pour un séjour plus agréable. Cordialement,

Customer review rating 1.5/5

Mark K. Solo - Confirmed reviews ALL

I don’t like the fact that no response is given to emails. During a previous visit in January at time of check in their computer system was offline. As result of that they could not register my visit in the system and I did not receive my All member credits. Five weeks ago I sent a first email asking to get the points at yet. I had to send a reminder one week later before I got a reply that they would handle the request. Nothing happened. Then one week I sent the second reminder and again two weeks later I sent the third reminder. No response at all! I discussed the issue at check in during my recent visit and the receptionist would discuss it the next working day with the manager. Again nothing happened. I am extremely annoyed about this.

Bonjour Mark, Je vous remercie d'avoir pris le temps de partager votre expérience. Je suis vraiment désolé d'apprendre que vous n'avez pas reçu de réponse à vos emails et que votre situation concernant les points de fidélité n'a pas été traitée comme il se doit. Je comprends à quel point cela peut être frustrant, surtout après plusieurs rappels. Concernant votre enregistrement lors de votre visite précédente, sachez que des problèmes techniques peuvent parfois survenir, mais il est important pour nous de nous assurer que nos membres reçoivent les crédits qui leur sont dus. Je suis navré que la communication n'ait pas été à la hauteur de vos attentes et je vais m'assurer que cela soit pris en compte pour améliorer notre service à l'avenir. Merci encore pour vos retours, ils sont précieux pour nous. J'espère que vous nous donnerez une autre chance de vous prouver notre engagement envers nos clients. Cordialement,

Customer review rating 4.5/5

Angela S. Solo - Confirmed reviews ALL

A one night stay en route Brussels to Switzerland. Simple but clean room and bathroom, lovely young girl on reception and managing the bar who sadly was not relieved the next day, so had worked at least 14 hrs when I left but she still managed to be helpful and smiled .

Customer review rating 4.5/5

William D. Couples - Confirmed reviews ALL

Clean and comfortable

Customer review rating 4.0/5

Arne E. G. Friends - Confirmed reviews ALL

Nice breakfast.

Customer review rating 4.5/5

Luciana M. Solo - Confirmed reviews ALL

Easy

Other web-users rate our hotel

  • 135 reviews 8.8/10 Location
  • 345 reviews 5.4/10 Room
  • 352 reviews 7.6/10 Service
  • 7 reviews 3.8/10 WiFi
  • 171 reviews 5.1/10 Cleanliness
  • 156 reviews 6/10 Breakfast
  • 107 reviews 4.5/10 Food
  • 62 reviews 3.7/10 Vibe

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