ibis Mulhouse Île Napoléon 3 stars

Customer review rating (ALL Rating) 4.1/5 703 reviews

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Description

Hotel extras

  • Bathrooms with bathtubs

  • A large free car park with CCTV

  • Direct access at the intersection of the A35 and A36 highways

  • A green, peaceful setting

Our accommodation(s)

Hotel location

ibis Mulhouse Île Napoléon

Rue des Cevennes, Ile Napoléon
68390 SAUSHEIM
France

GPS:47.781486, 7.386846

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

RESTAURANT IBIS ILE NAPOLEON

Non contractual photo

Our friendly restaurant checks all the boxes, Monday to Friday, 7 to 9.30pm, for business guests on the clock, or families on a vacation trip!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  703 reviews

Customer review rating 3.5/5

Mary T. Families - Confirmed reviews ALL

We arrived very late and the staff member who checked us in was very helpful. The room was adequate however there were multiple holes in the curtains either from rips are just worn through, as a result the street light outside was shining directly onto my pillow. The same issue the next the morning as sunlight shone brightly through the multiple holes. I appreciate this is a budget hotel, but perhaps they could stretch to some new curtains!

Bonjour Mary, Merci d'avoir pris le temps de partager votre expérience. Je suis ravi d'apprendre que notre équipe a été à l'écoute lors de votre arrivée. En ce qui concerne les rideaux dans votre chambre, je comprends à quel point cela a pu perturber votre sommeil. Nous prenons note de vos remarques pour améliorer le confort de nos chambres. Nous espérons vous accueillir à nouveau pour un séjour plus agréable. Cordialement,

Customer review rating 1.5/5

Mark K. Solo - Confirmed reviews ALL

I don’t like the fact that no response is given to emails. During a previous visit in January at time of check in their computer system was offline. As result of that they could not register my visit in the system and I did not receive my All member credits. Five weeks ago I sent a first email asking to get the points at yet. I had to send a reminder one week later before I got a reply that they would handle the request. Nothing happened. Then one week I sent the second reminder and again two weeks later I sent the third reminder. No response at all! I discussed the issue at check in during my recent visit and the receptionist would discuss it the next working day with the manager. Again nothing happened. I am extremely annoyed about this.

Bonjour Mark, Je vous remercie d'avoir pris le temps de partager votre expérience. Je suis vraiment désolé d'apprendre que vous n'avez pas reçu de réponse à vos emails et que votre situation concernant les points de fidélité n'a pas été traitée comme il se doit. Je comprends à quel point cela peut être frustrant, surtout après plusieurs rappels. Concernant votre enregistrement lors de votre visite précédente, sachez que des problèmes techniques peuvent parfois survenir, mais il est important pour nous de nous assurer que nos membres reçoivent les crédits qui leur sont dus. Je suis navré que la communication n'ait pas été à la hauteur de vos attentes et je vais m'assurer que cela soit pris en compte pour améliorer notre service à l'avenir. Merci encore pour vos retours, ils sont précieux pour nous. J'espère que vous nous donnerez une autre chance de vous prouver notre engagement envers nos clients. Cordialement,

Customer review rating 4.5/5

Angela S. Solo - Confirmed reviews ALL

A one night stay en route Brussels to Switzerland. Simple but clean room and bathroom, lovely young girl on reception and managing the bar who sadly was not relieved the next day, so had worked at least 14 hrs when I left but she still managed to be helpful and smiled .

Customer review rating 4.5/5

William D. Couples - Confirmed reviews ALL

Clean and comfortable

Customer review rating 4.0/5

Arne E. G. Friends - Confirmed reviews ALL

Nice breakfast.

Other web-users rate our hotel

  • 119 reviews 8.4/10 Location
  • 355 reviews 4.8/10 Room
  • 336 reviews 8.3/10 Service
  • 5 reviews 7.1/10 WiFi
  • 162 reviews 6.6/10 Breakfast
  • 161 reviews 5.6/10 Cleanliness
  • 65 reviews 3.3/10 Vibe
  • 53 reviews 3/10 Amenities

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