Novotel Mulhouse Bâle Fribourg Hotel 4 stars

The hotel is nice and clean, but the problem is only the lift, there is no lift at the hotel, even there is no assistance to pick your luggage to upper floor, if you have big luggage with you, this hotel not suit for you.

Hello, I am unfortunately extremely disappointed during my stay at your hotel. It is not my first stay at Novotel. I have had the chance to experience and stay ay your other facilities as well. However, this time the women at the reception- at night shift- was really angry with me and my friends. As she was not able to read the required information on the passport - which is international- she argued with me that there was not a reservation on behalf of my name and when i tried to show her my name, her manners were extremely irritating. Please do not forget that I was there for a holiday which is a treatment for myself and I did not stay there as a gift, as I paid the required amount two months before the journey. If you read this, Thank you for your time.

Comfortable family oriented hotel. I always choose Novotel for its value and services.

I think this is the worst Novotel I've ever stayed in. I've stayed in a few, and this one was just...odd. On arrival, it looked like a fibrolite left over from the 70's, and the inside was even more reminiscent of the 70's. The manager continued to sit in his office when we arrived at the counter, despite us being able to see each other, and the cleaning staff continued their loud argument on the mezzanine. In another review I read someone had mentioned a pervasive smell, and it certainly did smell in the public areas. Our room was large, very dated, but clean and with comfortable beds. The check-in person spoke reasonable English, but for the bar staff we needed to use French to communicate. Overall, just a tired and shabby hotel, and certainly not one that should be operating as a Novotel. There was a Mercure in the area as well, almost adjacent, which didn't look any prettier. Avoid!

We spent one night on our way to Switzerland. Conveniently located close to the highway. Rooms a little bit outdated but clean. Double bed with 2 extra single beds, ideal for a family with 2 children. We requested and received a bathroom with bath. Breakfast offerings were OK. Good orange juice. We will be back...

We picked Novotel over Ibis because they had a restaurant and we were meeting another couple there. We were very surprised that this location didn't have an elevator. As we were on our way back home before flying to Canada, we wanted to sort out our 4 suitcases, I never thought a Novotel not having an elevator. The stairs are wide enough to accommodate a ramp for rolling the suitcases, it would be nice to have. Otherwise, service was good and room excellent. On the way out to loading our car, it was windy and the ground peoples came cleaning out with their blowers and we were sprayed with dust, rocks and they didn't stop or apologized. Apparently the lower floor was full and we were stuck with the stairs. I am 77 years old and if I knew ahead of time that they didn't have an elevator, I would have requested a ground floor room. Bed was good, room had also a large TV. Breakfast was good.

The staff and check-in/out were very friendly and good, as was the breakfast. We were a bit disappointed in the room, as we had chosen an double bed and gotten twin beds. The room was also older and less well kept than indicated on the pictures and hotel description.

Slightly small but clean guest room. Very nice dinner at the restaurant.

Very enjoyable, good facilities (we especially appreciated the large free parking and our kids the table football and the swimming pool). We did not like the restaurant food however, which brought the evaluation marks down.

The stay was good. But we have two $400 charges from you for a $122 stay. Please fix this!

A few bad comments about the hotel on internet scared us a bit, but we had a good experience. Very friendly and complete explanations at check-in. The hotel is within 5km of Mulhouse downtown city center and close to the highway. Standard hotel room, very big flatscreen in room :-) Breakfast was also ok.

attentiveness and engagement from the front desk team was poor

We stayed at an Ibis Styles in Nancy a couple nights before and that was the best of the two while you'd expect Novotel to be on top. Confusing entry street with driving on the left side of the road. Plumbing issue with the sink drain. No AC in this hotel. Buffet breakfast self-service area too small to fit more than a handful guests.

It was good, the beds were comfy and the restaurant was good value for money

Hotel is lovely, practical, clean. The restaurant is a gem, very good food, very good flexible menu. Good kids activities at hotel, garden a huge bonus. Check in coul have been a bit friendlier, it was a little frosty.