Novotel Mulhouse Bâle Fribourg 4 stars

Customer review rating (ALL Rating) 3.9/5 1,191 reviews

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Rue des Cévennes, 68390 SAUSHEIM, France

Description

ALLSAFE approved hotel

Hotel extras

  • Comfortable rooms with free WIFI

  • Five meeting rooms for your business seminars

  • Close to the region's industrial heritage museums

  • Outdoor pool and play areas

Our accommodation(s)

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Hotel location

Novotel Mulhouse Bâle Fribourg

Rue des Cévennes
68390 SAUSHEIM
France

GPS:47.780174, 7.387598

Telephone
Fax +33 3 89 61 77 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'Atelier - Brasserie Maison

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,191 reviews

TripAdvisor Rating  3.5/5  683 reviews

Good location, but needs some TLC

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Convenient location for where I needed to get to, but for a Novotel, it is a L. dowdy, and is in need of renovating. It also has the somewhat annoying trend of having no dedicated check-in desk, just a roving member of staff with a laptop, that can never be found when needed.

Dear KEITH L., Thank you for taking the time to leave us feedback following your stay with us. We are aware that some refreshment is necessary, which is why we will be undertaking a total renovation of the hotel at the end of the year. We look forward to your return so that we can appreciate the changes. Matthieu Dennebouy Director

Customer review rating 0.5/5

Alessandro Families - Confirmed reviews ALL

No air conditioner, no frigobar, breakfast wasnt at Novotel standard at all

Hello, Thank you for taking the time to give us feedback on your stay with us. Unfortunately, it was far from meeting your expectations. Our hotel is not air-conditioned, but we do have an air-cooling system to limit the heat, but when it's very hot, the system unfortunately shows its limitations. I apologize for the inconvenience. It's true that in recent years we've experienced high temperatures that weren't so high 40 years ago when the hotel was built, which is why we chose not to air-condition. We do have minibars in our superior and executive rooms, but I suggest that you book this type of room in the suite, which seems to suit your needs better. Since the beginning of the year, the accor group has changed the breakfast service, which is different but fully compliant with the brand's standards. I'm sorry to hear that you didn't appreciate these changes. I sincerely apologize. Matthieu Dennebouy Director

Hotel needs full refurbishment

Customer review rating 0.5/5

Paolo Business - Confirmed reviews ALL

Unfortunately we had a very poor experience. The hotel is tired and needs refurbishment. No air conditioning in the rooms with temperatures at 38C+ makes it impossible to sleep or even rest in the rooms. The restaurant offering is very limited (3 main items on the menu) and the breakfast was very disappointing too. We have stayed at this hotel and other Novotel hotels in the past and this was by far the worst experience we have had. This is a stop-off hotel for those on long road trips but I ended up leaving the hotel more tired than when I arrived. The hotel needs investment and upgrading as soon as possible. I won't be staying here again.

Hello, Thank you for taking the time to leave us feedback following your stay with us. We are aware that some refreshment is necessary, which is why we will be undertaking a total renovation of the hotel at the end of the year. Our hotel is not air-conditioned, but we do have an air-cooling system to keep the heat down, but in very hot weather this system unfortunately shows its limitations. I apologize for the inconvenience. It's true that in recent years we've experienced high temperatures that weren't so high 40 years ago when the hotel was built, which is why we chose not to air-condition. I sincerely apologize. Matthieu Dennebouy Director

Bad stay

Customer review rating 1.5/5

Mohammad Families - Confirmed reviews ALL

Prior to this recent stay, Novotel symbolized truth and comfort for me. However, following this particular experience, I find myself inclined to meticulously assess and enumerate up to ten considerations before definitively confirming any future reservations. It is regrettably disheartening to acknowledge the absence of air conditioning, especially during the sweltering summer months. My original intention for selecting this establishment was to procure a restful overnight sanctuary amidst my travels to the Netherlands. Regrettably, this objective was not realized as the ambient warmth significantly impeded my sleep quality. Moreover, the presence of insects within the bedding further exacerbated the ordeal. The night unfolded as an exceptionally tumultuous one.

Good morning, Thank you for taking the time to give us feedback on your stay with us. Unfortunately, it was far from meeting your expectations. Our hotel is not air-conditioned, we have a system of air cooling to limit the heat, but in hot weather the installation unfortunately shows its limits. I apologize for the inconvenience. It's true that in recent years we've experienced high temperatures that weren't so high 40 years ago when the hotel was built, which is why we chose not to air-condition. As for the insects you mention, I haven't had any feedback but I'm going to ask my team to check your room from top to bottom. Please accept my sincerest apologies for the inconvenience. Sincerely Matthieu Dennebouy Director

Ideal for a stop half way

Customer review rating 4.5/5

Bruno V. Families - Confirmed reviews ALL

Simple, friendly. Nothing in the surrounding (by foot) but the small restaurant proposed a good meal. Good experience.

Thank you very much for this great note left following your stay. I will not fail to share your satisfaction with my teams. I hope to have the pleasure of welcoming you again soon. Matthieu Dennebouy Director

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Other web-users rate our hotel

  • 226 reviews 9/10 Location
  • 787 reviews 4.3/10 Room
  • 615 reviews 7.4/10 Service
  • 8 reviews 8.5/10 WiFi
  • 453 reviews 3.6/10 Comfort
  • 357 reviews 7.3/10 Breakfast
  • 343 reviews 4.9/10 Food
  • 247 reviews 4.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.