Novotel Mulhouse Bâle Fribourg

Novotel Mulhouse Bâle Fribourg 4 stars

Customer review rating (ALL Rating) 4.0/5 963 reviews

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Hotel extras

  • Comfortable rooms with free WIFI

  • Contemporary bar and restaurant serving French cuisine

  • Five meeting rooms for your business seminars

  • Close to the region's industrial heritage museums

  • Outdoor pool and play areas

ALLSAFE approved hotel

Hotel location

Novotel Mulhouse Bâle Fribourg

Rue des Cévennes
68390 SAUSHEIM
France

  • By plane

    BAIE-MULHOUSE At 25km / 15 miles

  • By car

    ILE NAPOLEON At 1km / 0 miles

  • By train

    MULHOUSE At 5km / 3 miles

GPS:47.780174, 7.387598

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'Atelier - Brasserie Maison

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. They can accommodate up to 2 adults and 2 children and feature a minibar, tea and coffee making facilities and free Internet access.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  963 reviews

TripAdvisor Rating  3.5/5  667 reviews

Welcome to Kindergarten

Customer review rating 2.0/5

Disappointed Couples - Confirmed reviews ALL

We have stayed at this hotel maybe 10 times over the last decade. It used to be clean, organised, nice restaurant, bar and outdoor area. However, Novotel seems to be targeting a new clientele. Families with young noisy children. it has recently changed it's entrance area, restaurant and bar. We walked into what looked and sounded like a childrens play area. Noisy kids running around everywhere. Huge man sized teddy bear being dragged across the foyer by excited kids. The restaurant is now just buffet style. Fixed price but pretty ropey. Not enough indoor tables. Outside are is ok, but loads of wasps! Staff weren't interested in us (and unusually for most hotels, only one person spoke any 'international' English). The decor is 'unusual', a bit of a mish mash of styles and mainly featuring unfinished chip board. The bedroom was ok, clean, quiet, comfy bed, but desperately in need of a refurb. The hotel is convenient for the motorway, easy to access and has plenty of secure parking.

Dear ANDREW M., Thank you for taking the time to tell us about your experience at the Novotel Mulhouse Bâle Fribourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marine, front office

very, very warm hotel room

Customer review rating 3.0/5

Annemarie Families - Confirmed reviews ALL

the hotel is fine. But the hotel room was very very hot. There was no option to turn on an airco. It was 40 degrees outside the hotel, the hotelroom was 28 at least. With 2 adults and 2 children in 1 room... it was a very hot sauna. The rooms can get a upgrade, with a good working airconditioning.

Dear ANNEMARIE B., Thank you for taking the time to tell us about your experience at the Novotel Mulhouse Bâle Fribourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marine

Very outdated room for a Novotel brand

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Good thing we only stayed in the room for few hours to sleep. Because the room was too small for 4 people even just with 2 small children. It was very hot in the room and for a 4 star hotel you'd expect to have a proper air conditioning system in the room or within the hotel building.

Dear HAZEL M., Thank you for taking the time to tell us about your experience at the Novotel Mulhouse Bâle Fribourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marine, front office

In disbelief that this is a Novotel

TripAdvisor rating 1.0/5

tkminDE Families - TripAdvisor review

We were disappointed from the second we drove up to this dilapidated hotel with its retro (not at all in a good way) exterior and a huge heap of rubbish (looking like a bonfire in-waiting) in the carpark. We were sure, however, that it would be the usual Novotel experience inside... But were sadly mistaken. Check-in is a laptop on a table near the door and was a relatively lengthy process. The ground floor of this two-storey building is a hot, fly/mosquito/wasp-filled, chaotic mess of uncomfortable furniture, kids' sports equipment and chipboard walls, which is probably an attempt at trendiness but comes off a construction-in-progress. Heavy suitcases have to be lugged up the stairs as there is no lift. The rooms are clean but extremely dated with paint chipped off just about every possible wood surface, a lamp that flashed on and off (making an ominous buzzing noise when off), a fridge with the usual Novotel "welcome to your room and enjoy this complimentary water"-sticker on it but was empty and non-functioning, a rather lumpy bed, "centrally-controlled" air-conditioning (read: we get to say how hot you'll be tonight in the 35°C heat), plus a toilet that was so low you have to practically just drop and hope for the best. The hotel is ideally set up for families, with an outdoor pool and free-to-use badminton sets, footballs, etc. This does come with a certain noise element, however. The rooms are poorly insulated against noise and we were woken at 6:45 by a cacophony that made us think the hotel was being demolished around our room. Some staff speak languages other than French but others do not and we had a hard time as a multilingual but non-French-speaking family ordering dinner from the really lovely, friendly young chap in the restaurant. Although we had a reservation in the hotel's restaurant, not one member of staff acknowledged our presence for a good 20 minutes after we took our seats. The restaurant is very casual with few tables suitable for dining- most are low with low, loungey chairs or high with stools. There is one dingey back room with three "proper" tables but it was very hot, full of flies and decorated, weirdly, with a load of dusty cameras and yet more MDF. Staff on the whole, aside from that one young man, were inattentive, unfriendly bordering on rude. Twice during our stay, the keycard failed to work in the door: the first time, we had to wait 10 minutes at the end of the check-in queue to have it reactivated and the second time we had to actively hunt down staff, since "reception" (i.e. the table with a laptop) was unmanned. When we did eventually find someone, not a word apology was forthcoming. The card was simply reactivated and handed back in glum silence. The same happened when we were charged almost forty euro to two drinks: our challenging the bill was met with sullen indifference by the young waitress. The nerve of this virtual youth hostel to call itself a four-star hotel is bewildering. The experience has left me questioning Novotel's standards and wondering if I maybe just dreamed it all. Will never book this place again.

Disappointed

Customer review rating 1.5/5

Glenn B. Couples - Confirmed reviews ALL

Decided to upgrade a stopover to stay in a decent quality hotel instead of a budget version. Could not have been more disappointed. The hotel was “tired” looking. The room was oppressively hot, with only a very noisy fan for cooling. Our request for a quieter fan was ignored. We slept with the window wide open which exposed us to the full glare of a floodlight in the car park. Staff were brusque when I went to the bar to try and order food and drink. The food, when it eventually arrived, was of a very low standard. I do but normally write poor reviews but I can make an exception for this hotel.

Dear GLENN B., Thank you for taking the time to tell us about your experience at the Novotel Mulhouse Bâle Fribourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marine, front office

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Other web-users rate our hotel

  • 152 reviews 8.5/10 Location
  • 538 reviews 5.5/10 Room
  • 513 reviews 7.8/10 Service
  • 295 reviews 5.1/10 Comfort
  • 253 reviews 8.1/10 Breakfast
  • 248 reviews 4.6/10 Food
  • 161 reviews 5.9/10 Cleanliness

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