Novotel Mulhouse Bâle Fribourg Hotel 4 stars

Needs to be refurbished in the rooms

The room was good for one night. Unfortunately, the prices for the food and beverage are so expensive, we had to decide to eat somewhere else.

We chose this hotel as a one-night-stop. An all-over good stay! It is true that the hotel might need an upgrade and renovation, since there are damaged parts in the rooms (paint is coming off the door, damaged desk etc.), but the beds are perfect, the shower has a nice raindance-head. We had a quiet and relaxed night. As the weather was fine we had our breakfast outside. It would be more atrractive if the outside area near the outdoor swimmingpool would have some nice tables and chairs instead of the actual grey and boring metal stuff. The breakfast is extensive and there is a good choice of foods and drinks. Perfect to start the day with! Kind staff. A suggestion for the hotel: it is not very clear where the hoteldesk is. Where you enter the building, there is written on the doors "restaurant". The administrationdesk might need a clear sign.

We arrived after a long drive and enjoy a comfy bed and a quiet room. Will be stopping again, with the intention to enjoy more of the facilities.

Close to high way, good food, great breakfast. Have nice little corner with stuff for kids, small outdoor playground. Rooms are big and comfortable

When we go for a week of skiing, this is our favourite stop. Clean rooms, friendly service, late checkin possible, early breakfast and a comfortable short ride the next morning

Welcoming staff and nice rooms.

Staff excellent, material condition of the hotel was poor as it look very tired and is is need of a major refurbishment to bring into line with other Novotels

Friendly staff. Great family room. Food lovely and great for kids too.

I think this is the worst Novotel I've ever stayed in. I've stayed in a few, and this one was just...odd. On arrival, it looked like a fibrolite left over from the 70's, and the inside was even more reminiscent of the 70's. The manager continued to sit in his office when we arrived at the counter, despite us being able to see each other, and the cleaning staff continued their loud argument on the mezzanine. In another review I read someone had mentioned a pervasive smell, and it certainly did smell in the public areas. Our room was large, very dated, but clean and with comfortable beds. The check-in person spoke reasonable English, but for the bar staff we needed to use French to communicate. Overall, just a tired and shabby hotel, and certainly not one that should be operating as a Novotel. There was a Mercure in the area as well, almost adjacent, which didn't look any prettier. Avoid!

We spent one night on our way to Switzerland. Conveniently located close to the highway. Rooms a little bit outdated but clean. Double bed with 2 extra single beds, ideal for a family with 2 children. We requested and received a bathroom with bath. Breakfast offerings were OK. Good orange juice. We will be back...

I had chosen this hotel because it was convenient and I thought I could relax before an important meeting the day after. But this was a day of a heat wave in France and this hotel has no air conditioning. My mistake, otherwise the hotel is well located, the staff is super friendly and was very helpful despite the hot situation ( fan if requested ). breakfast was good

Difficult to access the territory at night - the speaker phone at entry does not work, had to check with neighbor Ibis to call then and let us in. When finally entered – outdoor parking available with enough space. Hotel staff is not cordial (every staff person). Room is old. Beds for kids are not comfy. Slept well. In front of the room in the morning found a bunch of laundry carts difficult to pass. Breakfast was not bad, but the worst among any other 4-star Novotels visited so far. First hotel among any Accor hotels in some years that did not offer the welcome drinks for the family (4 people) but for me only. On my remark that any other Accor hotel was always offering 4 drinks without any demand from my side replied “1 drink is in the contract”. I refused to take any then, do not appreciate cheapskates. Will not come again.

Stayed with my wife the night 24/25, arrival around 20:00. Dinner - simple starter and a salad ordered. It took 1,5h to get this served!! The server informed us at the end of the meal that they had about 60 persons in an adjacent room and this was the reason they could not attend to us more quickly. Really bad!! In addition, as it was very warm outside we really needed AC in our room to sleep. Did not work! We could not sleep much that night - quite terrible! We told the man in the reception in the morning that we were not satisfied and that the AC did not work. He told us that there was not AC system for the rooms, just ventilation and that this will be installed in a few years. No effort to see if he could compensate us. I have also completed the earlier survey sent by the hotel directly after we left giving the same info as above and my coordinates so they can reach us. As of now, June 30 I have not received any answer. The Accor group need to deal with this hotel and maybe even the management!

The hotel is always friendly and the accommodation is perfectly fine, unfortunately this time I was told when I arrived that the restaurant was closed. I was advised of other restaurants close by, but after a long journey and horrible weather - I couldn't find the enthusiasm, so unfortunately I went hungry. Even if it had only been a sandwich or omelette, that would have been very welcome.