Novotel Mulhouse Bâle Fribourg 4 stars

Dear Mrs J., We very much appreciate your comments regarding your stay at the Novotel Mulhouse Bâle Fribourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding rooms, I confirm that we will make some works next year to modernize all of them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Morgane LE GUERN Executive Assistant

Bonjour Madame R., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Novotel Mulhouse Bâle Fribourg. Nous sommes désolés que les services n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Concernant le chauffage, nous fonctionnons avec une pompe à chaleur et durant le week-end de votre venue, cette dernière était en transition du mode "été" à "hiver". Cependant, veuillez nous excuser que vous ayez eu froid. Pour le restaurant, nous fonctionnons avec des QR code car cela nous permet de réduire nos déchets papier. Nous avons également une tablette tactile à disposition afin de pouvoir le consulter. Je vous souhaite une agréable journée, Morgane LE GUERN Adjointe de direction

Dear Mister K., Thank you for your comments regarding your stay at the Novotel Mulhouse Bâle Fribourg. First of all, we hope that your wife is felling better. I also give your comments to my colleague of the reception for her help. Regarding breakfast and restauration, can you explain me why you do not find the breakfast rich ? and what did you not like on the dinner ? It is always helpfull for us to know why. Thank you again for sharing your experience, and we hope to see you next time. Sincerely, Morgane LE GUERN Executive Assistant

Dear KEITH L., Thank you for taking the time to leave us feedback following your stay with us. We are aware that some refreshment is necessary, which is why we will be undertaking a total renovation of the hotel at the end of the year. We look forward to your return so that we can appreciate the changes. Matthieu Dennebouy Director

Hello, Thank you for taking the time to give us feedback on your stay with us. Unfortunately, it was far from meeting your expectations. Our hotel is not air-conditioned, but we do have an air-cooling system to limit the heat, but when it's very hot, the system unfortunately shows its limitations. I apologize for the inconvenience. It's true that in recent years we've experienced high temperatures that weren't so high 40 years ago when the hotel was built, which is why we chose not to air-condition. We do have minibars in our superior and executive rooms, but I suggest that you book this type of room in the suite, which seems to suit your needs better. Since the beginning of the year, the accor group has changed the breakfast service, which is different but fully compliant with the brand's standards. I'm sorry to hear that you didn't appreciate these changes. I sincerely apologize. Matthieu Dennebouy Director