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Novotel Mulhouse Bâle Fribourg Hotel 4 stars

Customer review rating 3.9/5 3,299 reviews
Novotel Mulhouse Bâle Fribourg
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Hotel extras

  • Comfortable rooms with free WIFI

  • Contemporary bar and restaurant serving French cuisine

  • Five meeting rooms for your business seminars

  • Close to the region's industrial heritage museums

  • Outdoor pool and play areas

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shop
Leisure and activities
  • Outdoor unheated pool
  • Services for children
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Mulhouse Bâle Fribourg

Rue des Cévennes
68390
sausheim
france

Tel: +33389618484

Fax: (+33)3/89617799

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    EUROAIRPORT BALE-MULHOUSE At 25.01km / 15.54 miles

  • By car

    ILE NAPOLEON At 1km / 0.63 miles

  • By train

    MULHOUSE At 5km / 3.11 miles

GPS :47.780174, 7.387598

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. They can accommodate up to 2 adults and 2 children and feature a minibar, tea and coffee making facilities and free Internet access.

Executive room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine
  • Bathroom products(...)

Superior Room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 25m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Standard Room with one double bed and sofa

  • Max. number of persons: 4
  • Area: From 25m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 24m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Our restaurants and bars

N'CAFE

Type of cuisine: French

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 105 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Novotel Mulhouse Bâle Fribourg

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,299 reviews

tripadvisor

TripAdvisor Rating 3.5/5

599 reviews

Below expectations

Customer review rating 3.9/5

Nuno Business - 29/01/2020 Confirmed reviews ALL

Low quality for price charged and novotel referencies in other countries

Dear NUNO TIAGO D., Thank you for taking the time to tell us about your experience at the Novotel Mulhouse Bâle Fribourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice and clean hotel

Customer review rating 3.9/5

Zukri Z. Friends - 06/01/2020 Confirmed reviews ALL

The hotel is nice and clean, but the problem is only the lift, there is no lift at the hotel, even there is no assistance to pick your luggage to upper floor, if you have big luggage with you, this hotel not suit for you.

Dear Guest, Thank you for taking the time to share your feedback. Don't hesitate to ask some help with your luggage or if you prefer you can stay on the ground floor. You can inform you in the comments part when you make the booking. We hope to welcome you back to our hotel very soon! Sincerely,

Reception Behavior

Customer review rating 3.9/5

Ece A. Friends - 02/01/2020 Confirmed reviews ALL

Hello, I am unfortunately extremely disappointed during my stay at your hotel. It is not my first stay at Novotel. I have had the chance to experience and stay ay your other facilities as well. However, this time the women at the reception- at night shift- was really angry with me and my friends. As she was not able to read the required information on the passport - which is international- she argued with me that there was not a reservation on behalf of my name and when i tried to show her my name, her manners were extremely irritating. Please do not forget that I was there for a holiday which is a treatment for myself and I did not stay there as a gift, as I paid the required amount two months before the journey. If you read this, Thank you for your time.

Dear M A. Thank you for taking the time to tell us about your experience I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Holiday with family

Customer review rating 3.9/5

Anonymous Families - 30/12/2019 Confirmed reviews ALL

Comfortable family oriented hotel. I always choose Novotel for its value and services.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

I should have paid more attention to the online reviews I read.

TripAdvisor rating 3.5/5

735jo Family - 28/12/2019 TripAdvisor review

I think this is the worst Novotel I've ever stayed in. I've stayed in a few, and this one was just...odd. On arrival, it looked like a fibrolite left over from the 70's, and the inside was even more reminiscent of the 70's. The manager continued to sit in his office when we arrived at the counter, despite us being able to see each other, and the cleaning staff continued their loud argument on the mezzanine. In another review I read someone had mentioned a pervasive smell, and it certainly did smell in the public areas. Our room was large, very dated, but clean and with comfortable beds. The check-in person spoke reasonable English, but for the bar staff we needed to use French to communicate. Overall, just a tired and shabby hotel, and certainly not one that should be operating as a Novotel. There was a Mercure in the area as well, almost adjacent, which didn't look any prettier. Avoid!

Thank you for taking the time to tell us about your experience at the Novotel Mulhouse Bâle Fribourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Nice and not expensive

TripAdvisor rating 3.5/5

Olivier D Family - 25/12/2019 TripAdvisor review

We spent one night on our way to Switzerland. Conveniently located close to the highway. Rooms a little bit outdated but clean. Double bed with 2 extra single beds, ideal for a family with 2 children. We requested and received a bathroom with bath. Breakfast offerings were OK. Good orange juice. We will be back...

Thank you very much taking the time to make your feedback about your stay Olivier D. We're happy to read you spend a good stay with us. We'll share your comments with all the staff. I wish you a nice day.

No elevator; this was the big negative for me.

Customer review rating 3.9/5

Michel R. Couples - 06/10/2019 Confirmed reviews ALL

We picked Novotel over Ibis because they had a restaurant and we were meeting another couple there. We were very surprised that this location didn't have an elevator. As we were on our way back home before flying to Canada, we wanted to sort out our 4 suitcases, I never thought a Novotel not having an elevator. The stairs are wide enough to accommodate a ramp for rolling the suitcases, it would be nice to have. Otherwise, service was good and room excellent. On the way out to loading our car, it was windy and the ground peoples came cleaning out with their blowers and we were sprayed with dust, rocks and they didn't stop or apologized. Apparently the lower floor was full and we were stuck with the stairs. I am 77 years old and if I knew ahead of time that they didn't have an elevator, I would have requested a ground floor room. Bed was good, room had also a large TV. Breakfast was good.

Moderately good

Customer review rating 3.9/5

Ben Couples - 08/09/2019 Confirmed reviews ALL

The staff and check-in/out were very friendly and good, as was the breakfast. We were a bit disappointed in the room, as we had chosen an double bed and gotten twin beds. The room was also older and less well kept than indicated on the pictures and hotel description.

Satisfying stay in Novotel

Customer review rating 3.9/5

Kevin A. Families - 05/09/2019 Confirmed reviews ALL

Slightly small but clean guest room. Very nice dinner at the restaurant.

Nice hotel and facilities, very nice and helpful staff.

Customer review rating 3.9/5

Vittorio Families - 26/08/2019 Confirmed reviews ALL

Very enjoyable, good facilities (we especially appreciated the large free parking and our kids the table football and the swimming pool). We did not like the restaurant food however, which brought the evaluation marks down.

Incorrect double charges!

Customer review rating 3.9/5

Anthony N. Families - 25/08/2019 Confirmed reviews ALL

The stay was good. But we have two $400 charges from you for a $122 stay. Please fix this!

Standard hotel

Customer review rating 3.9/5

Dirk Couples - 24/08/2019 Confirmed reviews ALL

A few bad comments about the hotel on internet scared us a bit, but we had a good experience. Very friendly and complete explanations at check-in. The hotel is within 5km of Mulhouse downtown city center and close to the highway. Standard hotel room, very big flatscreen in room :-) Breakfast was also ok.

OK

Customer review rating 3.9/5

Mike O. Families - 22/08/2019 Confirmed reviews ALL

attentiveness and engagement from the front desk team was poor

Waiting for removation or transformation

Customer review rating 3.9/5

C. Families - 20/08/2019 Confirmed reviews ALL

We stayed at an Ibis Styles in Nancy a couple nights before and that was the best of the two while you'd expect Novotel to be on top. Confusing entry street with driving on the left side of the road. Plumbing issue with the sink drain. No AC in this hotel. Buffet breakfast self-service area too small to fit more than a handful guests.

Very good value for money

Customer review rating 3.9/5

Jamie B. Families - 19/08/2019 Confirmed reviews ALL

It was good, the beds were comfy and the restaurant was good value for money

Very nice family friendly hotel

Customer review rating 3.9/5

Helena Families - 17/08/2019 Confirmed reviews ALL

Hotel is lovely, practical, clean. The restaurant is a gem, very good food, very good flexible menu. Good kids activities at hotel, garden a huge bonus. Check in coul have been a bit friendlier, it was a little frosty.

Ideal stop for long journey

Customer review rating 3.9/5

Jonathan Families - 13/08/2019 Confirmed reviews ALL

Hotel easy to find and ideal for a stop on our drive from Zurich to Brittany. Facilities good especially the swimming pool for the children (although the 30 degree heat helped!). Dinner and standard of room good

Wery nice, cosy, and pool was welcome after a log and warm drive

Customer review rating 3.9/5

Frank H. Families - 11/08/2019 Confirmed reviews ALL

It was great to see pool open til 22.00. Breakfast was good. Room was good.

Very satisfied with the hotel and the friendly staff.

Customer review rating 3.9/5

Pawel Families - 02/08/2019 Confirmed reviews ALL

Very pleasant and relaxing stay in this hotel. Everything was perfect incl. evening wines and the breakfast :)

Very pleased within a relaxed environment, full of sympathy.

Customer review rating 3.9/5

Anonymous Families - 31/07/2019 Confirmed reviews ALL

We were received very pleasantly. The contacts with the employees were always very pleasant. Very ggod environment also to take a walk outside. Lots of sympathy when we arrived, during the time we stayed and when we have left.

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