Novotel Mulhouse Bâle Fribourg 4 stars

Customer review rating (ALL Rating) 4.0/5 750 reviews

Best price
guarantee
Novotel Mulhouse Bâle Fribourg - Image 1
Novotel Mulhouse Bâle Fribourg - Image 2
Novotel Mulhouse Bâle Fribourg - Image 3
Novotel Mulhouse Bâle Fribourg - Image 4
Rue des Cévennes, 68390 SAUSHEIM, France

Description

Hotel extras

  • Rooms renovated in 2024 Lift UP concept

  • Close to the A36 and A35 highways, the German and Swiss borders, and the Alsace Wine Route

  • Ideal rooms for families

  • Free, secure, and enclosed car park with electric charging points

  • Terrace, tree-filled park, outdoor pool

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with one double bed and sofa

Photo out of - Standard Room with one double bed and sofa

Choose comfort and space. Rooms are equipped with all the usual facilities, cable TV and free WIFI, and can accommodate up to 2 adults and 2 children.

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double sofa bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double sofa bed(s) and 1 x Double bed(s)
See availabilities

Choose comfort and space. Rooms are equipped with all the usual facilities, including twin beds, cable TV, tea and coffee making facilities and free WIFI. They can accommodate up to 2 adults and 1 child.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Room with 1 double bed, free WIFI, courtesy tray and bathroom with shower.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Bunk bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Mulhouse Bâle Fribourg

Rue des Cévennes
68390 SAUSHEIM
France

GPS:47.780174, 7.387598

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 77 rooms
  • 3 rooms for people with reduced mobility
  • 15 family rooms
  • 77 non-smoking rooms
  • One floor

Languages spoken at the hotel

  • German
  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Family

Services for children

  • Children''s library
  • Board games available
  • Indoor playground for children
  • Play area
  • Green area
  • Children''s TV Channels

Well-being

Swimming pool

  • Outside
  • On site

Sports and leisure

Boules/petanque

  • On site

Boules/petanque

  • Nearby

Table tennis

  • Nearby

Table tennis

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 80 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13.11 ft

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

L ATELIER - BRASSERIE MAISON

Photo out of - L ATELIER - BRASSERIE MAISON

A modern interpretation of the traditional brasserie. Lively at all times of day, offering gourmet, simple, seasonal and quality cuisine, in a relaxed atmosphere.

Cooking style
French
Capacity
70
Accessibility
Accessible service
Rue des Cévennes, 68390 Sausheim, 68390 Sausheim, France
Telephone +33 3 89 61 79 54
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Cheque
  • Luncheon voucher
  • Holiday voucher
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • China UnionPay
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

A modern interpretation of the traditional brasserie. Lively at all times of day, offering gourmet, simple, seasonal and quality cuisine, in a relaxed atmosphere.

Come and try one of our homemade cocktails, or an Alsatian beer or wine in our bar or on the terrace. For a business meeting or a drink with friends, it's the perfect place to share the good times.

Come and enjoy our breakfast from 6:30am on weekdays and from 7am at weekends. With hot and cold buffets, you'll be spoiled for choice! You can also take the opportunity to try regional produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  750 reviews

Customer review rating 1.5/5

Christopher G. Families - Confirmed reviews ALL

Dear Mister, Thank you for taking the time to share your experience. We are truly sorry to hear about the lack of attentiveness you encountered during your arrival. Our team is trained to provide a warm and welcoming atmosphere, and it is disappointing to learn that this standard was not upheld during your visit. We value your feedback, especially as a Silver member, and understand how important a prompt check-in is for our guests. Your comments will be reviewed with the reception team to ensure that we uphold the level of service expected at Novotel Mulhouse Bâle Fribourg. Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future for a more positive experience. Best regards, Novotel Mulhouse Bâle Fribourg

Customer review rating 4.5/5

Nele V. I. Families - Confirmed reviews ALL

Dear Madam, Thank you for your positive comment. We are delighted to learn that you enjoyed your stay with us and that our facilities and services met your expectations. We appreciate your kind words regarding our team and our breakfast offerings. We look forward to welcoming you again in the future. Sincerely, JANAUDY Fiona, Assistant Director

Customer review rating 0.5/5

Anamaria N. Couples - Confirmed reviews ALL

Dear Anamaria N., Thank you for taking the time to share your feedback regarding your recent stay. I am sorry to learn that your experience did not meet your expectations, particularly concerning cleanliness and the absence of air conditioning. Please note that our establishment has a renewed air system, which is clearly indicated on our website. Our establishment does indeed have Wi-Fi connectivity. Do not hesitate to reach out to our reception team, who are available to provide you with information and assistance. JANAUDY Fiona, Assistant Director

Customer review rating 3.5/5

Pascal B. Couples - Confirmed reviews ALL

Dear Sir, Thank you for your feedback regarding your recent stay. We are pleased to learn that our staff was accommodating both for you and your dog. However, we regret that the air circulation system did not meet your expectations. Please note that our establishment has a refreshed air system rather than air conditioning, as stated on our website. Sincerely, JANAUDY Fiona, Assistant Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Dear Sir, Thank you for your kind words regarding your recent stay. We are delighted to learn that our accommodation, amenities, and dining options met your expectations during your trip. We hope to welcome you again in the future. JANAUDY Fiona, Deputy Director

Dear Mister, Thank you for taking the time to share your experience. We are truly sorry to hear about the lack of attentiveness you encountered during your arrival. Our team is trained to provide a warm and welcoming atmosphere, and it is disappointing to learn that this standard was not upheld during your visit. We value your feedback, especially as a Silver member, and understand how important a prompt check-in is for our guests. Your comments will be reviewed with the reception team to ensure that we uphold the level of service expected at Novotel Mulhouse Bâle Fribourg. Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future for a more positive experience. Best regards, Novotel Mulhouse Bâle Fribourg

Customer review rating 4.5/5

Nele V. I. Families - Confirmed reviews ALL

Comfortable room, restaurant and bar available in the hotel, personnel is friendly and available, the breakfast is super and there is parking space for the car.

Dear Madam, Thank you for your positive comment. We are delighted to learn that you enjoyed your stay with us and that our facilities and services met your expectations. We appreciate your kind words regarding our team and our breakfast offerings. We look forward to welcoming you again in the future. Sincerely, JANAUDY Fiona, Assistant Director

Customer review rating 0.5/5

Anamaria N. Couples - Confirmed reviews ALL

This hotel should lose its Accor novotel status. It is dirty, lacks air conditioning and internet wifi, there are flies at breakfast (at least 4 were on the spoonwe were supposed to use for our omlette), spider webs, dirty windows. Worst Novotel i ever saw and one that made me reconsider my future stays at this brand.

Dear Anamaria N., Thank you for taking the time to share your feedback regarding your recent stay. I am sorry to learn that your experience did not meet your expectations, particularly concerning cleanliness and the absence of air conditioning. Please note that our establishment has a renewed air system, which is clearly indicated on our website. Our establishment does indeed have Wi-Fi connectivity. Do not hesitate to reach out to our reception team, who are available to provide you with information and assistance. JANAUDY Fiona, Assistant Director

Customer review rating 3.5/5

Pascal B. Couples - Confirmed reviews ALL

Personnel was very nice and accommodating to our dog. Biggest Minus is the fact that the hotel has no Air conditioning, but a system that blows hot air (29°) on a hot day.

Dear Sir, Thank you for your feedback regarding your recent stay. We are pleased to learn that our staff was accommodating both for you and your dog. However, we regret that the air circulation system did not meet your expectations. Please note that our establishment has a refreshed air system rather than air conditioning, as stated on our website. Sincerely, JANAUDY Fiona, Assistant Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Needed a room to stay in on a journey through France to Italy, this was ideal. Big clean room and bathroom, having a pool was great and had a nice meal in the restaurant. Breakfast had plenty of choice in the morning

Dear Sir, Thank you for your kind words regarding your recent stay. We are delighted to learn that our accommodation, amenities, and dining options met your expectations during your trip. We hope to welcome you again in the future. JANAUDY Fiona, Deputy Director

Customer review rating 4.0/5

Christophe S. Families - Confirmed reviews ALL

The staff is helpful, the atmosphere is relaxed, the staff seemed to have a lot of work on going, but kept polit and friendly. Elvira made us feel very welcome in an authentic way. No commercial but natural smile there.

Dear Sir, We thank you for your positive feedback. We are delighted to learn that you enjoyed your stay and that Elvira had such a memorable impact on your experience. Your kind words regarding our facilities and our staff are greatly appreciated. We look forward to seeing you again soon. JANAUDY Fiona, Assistant Director

Customer review rating 4.5/5

Fernand Z. Families - Confirmed reviews ALL

Excellent customer service! Comfortable, clean and breakfast was wonderful.

Dear Sir, We thank you for your kind words regarding our customer service, cleanliness, and our breakfast offerings. We are delighted to know that you enjoyed your stay at our hotel. Sincerely, JANAUDY Fiona, Assistant Manager

Customer review rating 4.5/5

Meredith V. Families - Confirmed reviews ALL

We’ve stayed here before and always get a good nights sleep. Breakfast is also very good

Hello Madam, We thank you for your kind words regarding your recent stay. We are delighted to learn that you enjoyed a peaceful and comfortable experience, as well as our breakfast offerings. We look forward to welcoming you again for another relaxing visit. JANAUDY Fiona, Assistant Director

Customer review rating 3.5/5

Nick J. Families - Confirmed reviews ALL

Hotel restaurant/breakfast facilities seem a little tired. Breakfast offering was not as good as it has been in previous years. Less choice, less nice options available

Bonjour monsieur, Nous vous remercions d'avoir pris le temps de partager votre expérience. Au plaisir de vous accueillir de nouveau prochainement. JANAUDY Fiona, adjointe de direction

Customer review rating 3.5/5

Alan H. Couples - Confirmed reviews ALL

The building seemed tired and in need of renovation. Corridor walls chipped and carpet dirty. Lots of cheap wood fibre board in public areas - looks cheap and nasty. Heating in room non existent- given a convector heater!!!! Waitresses (2) were overstretched and didn't appear to know the menu - different dessert given, but we decided to just take it, rather than get it corrected

Hello Sir, Thank you for your feedback. We are sorry that your experience did not meet your expectations. Your comments regarding the condition of the premises, the heating, and the service have been taken into account and will be addressed. Kind regards, JANAUDY Fiona

Customer review rating 4.5/5

Suberri P. Couples - Confirmed reviews ALL

Every year we travel by car once or twice from Prague to Spain with our cats, and on the way back we make an evening in the area. This year we tried this hotel for the first time and we were delighted with the friendliness and professionalism of the staff, the breakfast was fantastic and the rooms were comfortable and big. We decided to make it permanent stop on our future travels.

Bonjour monsieur, Nous vous remercions sincèrement pour vos commentaires positifs concernant votre récent séjour au Novotel Mulhouse Bâle Fribourg. Nous sommes ravis d'apprendre que vous avez apprécié l'accueil chaleureux et le professionnalisme de notre équipe, ainsi que la qualité de notre petit-déjeuner et le confort de nos chambres. Il nous fait plaisir de savoir que vous envisagez de faire de notre établissement votre halte permanente lors de vos voyages. Nous nous réjouissons de vous accueillir à nouveau lors de votre prochain passage. JANAUDY Fiona, adjointe de direction

Customer review rating 0.5/5

Simona L. Families - Confirmed reviews ALL

We arrived around midnight, the night between Saturday 3 January and Sunday 4 January 2026. The receptionist could not do the check in because he said the computer was not working and he didn't even check our passports. He just gave us the keys of our two double rooms and told us that the check in could be made on the following day. To be noted that we are a family of four and our rooms were very far away one another. Since this was very inconvenient for us, we asked to have two rooms adjacent but the receptionist denied our request, saying the hotel was completely full, so the rooms could not be rearranged. On the following day (Sunday 4 January) I went to the receptionist (not the same of the previous night) to do the check in, and the receptionist said that the check in had alreday been made and that the rooms already paid. This sounded really wrong because I had never done the check in and, on top of this, I had never paid for the rooms. So I asked to check and the receptionist said that the amound due for the rooms had alreday been charged to my credit card withount asking me anything! I was shoked for this. No one can charge anything to my credit card without my consent. The recptionist admitted the mistake and provided a refound. Then I covered the payment with the card I actually wanted to use to pay. This is the first time I have this issue with one of the Accor ALL hotels, where I usually stay on a biweekly basis, so I was really surprised to see this behaviour by the recptionists. On top of this issue with the payment, I have to admit that the hotel structure was in general disappointing. Rooms are big but the hotel is old, the floor carpet in the rooms is dirty (stained), the breakfast offer is quite poor. Last but nit least, the hotel sign NOVOTEL placed on top of the building is not visible at night (maybe it should be illuminated?) so we had to carefully follow goolgle maps until the very end to be able to find the hotel. Not a great presentation for the guests.

Bonjour Madame, Nous vous remercions pour votre retour et vous présentons nos sincères excuses pour les désagréments rencontrés, notamment concernant l’enregistrement et le paiement, qui ne reflètent pas nos standards. Vos remarques sur la propreté, le petit-déjeuner et la signalisation de l’hôtel ont été transmises aux équipes concernées afin d’améliorer notre service. Nous espérons avoir l’occasion de vous accueillir à nouveau dans de meilleures conditions. Cordialement, Janaudy Fiona Adjointe de direction

Customer review rating 3.0/5

Vincent V. Families - Confirmed reviews ALL

There were no elevators, and we were set in a room on the first floor with the need to bring up and down a stroller each time we entered and left the hotel.

Dear Mister, Thank you for sharing your experience with us. We regret that the absence of elevators impacted your stay, particularly with the stroller. Your feedback is valuable as we continually strive to enhance guest comfort. Best regards, Morgane - Hotel manager Novotel Mulhouse Bâle Fribourg

Customer review rating 3.0/5

Liesbet B. Families - Confirmed reviews ALL

I have two remarks: - The bed for the kids wasn’t set up correctly. When the youngest kid wanted to climb up the bed, it fell down. Luckily noone was hurt, but it was a scare! I could fix it myself, but pay more attention. - The breakfast was chaotic. There was not enough space for everyone to sit, and the personel couldn’t handle so many people at the same time. We will still book Novotel Hotels, but this was not the service we are used to get.

Bonjour madame, Nous vous remercions d'avoir pris le temps de partager vos commentaires concernant votre séjour. Nous sommes désolés de lire que la configuration du lit pour vos enfants n'était pas adéquate, et nous comprenons l'importance de la sécurité des plus jeunes. Vos remarques seront prises en compte pour éviter que de telles situations ne se reproduisent. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience à la hauteur de vos attentes. JANAUDY Fiona, adjointe de direction

Customer review rating 3.5/5

Anna M. C. Couples - Confirmed reviews ALL

The people were nice but the hotel it is old and the bar/restaurant was very poor. There were just one plate in a menu of 5 choices.

Bonjour madame, Nous vous remercions d'avoir pris le temps de partager vos impressions. Nous prenons note de vos commentaires concernant l'état de notre établissement ainsi que les options limitées de notre restaurant. Soyez assurée que votre retour est pris en considération pour nos futures améliorations. JANAUDY Fiona, adjointe de direction

Customer review rating 2.5/5

Donald L. Couples - Confirmed reviews ALL

We have used Novotels over the last ten years and have noticed a steady deterioration of the state of the buildings, and an increasing number of coach parties. We stopped using the Novotel in Dijon because after a restyle, whilst the rooms were comfortable the decor was so unpleasant as to be disturbing and the public areas were uncomfortable, and bizarrely decorated with offcuts of chipboard. The comments about the restaurant below also applied to Novotel in Dijon. With regards to Novotel Mulhouse, again the bedroom was comfortable, but the complimentary drinks were drastically reduced amounting to four tea bags, whereas before there was a choice of teas and coffee. The restaurant for supper was unsatisfactory we had booked half board which in the past gave a sum which could be used to choose from the main menu, with us paying any excess. On this occasion we were presented with a very limited menu with three starters, three main courses and three desserts (although on the first night there were only two starters available). All of the choices were very basic, and appeared to have been pre-prepared and inadequately warmed up. Even the main course salad (with hard boiled eggs) consisted mainly of potato covered in mayonnaise and very little salad leaves. The waiting staff seemed clueless, and it was not a matter of translation, as the fixed menu was in both English and French, so I was able to point to our choices in French, however the waitress seemed not to have taken note, as I had to remind her that I had ordered a dessert. The bottle of white wine we ordered was not chilled and when we asked for a cooler none appeared. The breakfast was reduced in choice, with no cold meats, cheeses etc, and the hot food (sausages, bacon and scrambled egg) were tepid and dried out. Thankfully the hot drinks machine was as good as ever and the pastries were good We will probably use the hotel again, because it is on our normal route and is nearby a large hypermarket, but will definitely not eat anything apart from breakfast in the hotel . Again it is disappointing to have seen the previous standard of Novotels has deteriorated so much.

Bonjour monsieur, Nous vous remercions d'avoir pris le temps de partager votre expérience lors de votre séjour au Novotel Mulhouse Bâle Fribourg. Nous sommes ravis que vous ayez trouvé notre emplacement convenable et que vous ayez apprécié le confort de votre chambre. Cependant, nous regrettons d'apprendre que plusieurs aspects de votre séjour n'ont pas répondu à vos attentes. Nous espérons sincèrement avoir l’opportunité de vous accueillir de nouveau afin de vous offrir une expérience bien plus agréable. JANAUDY Fiona, adjointe de direction

Customer review rating 4.5/5

Mark R. Families - Confirmed reviews ALL

Although some lacks, the staff made it up and cheered everything up by being naturally friendly and at disposal to us. Dog friendly environment with staff liking our mastering dog over the hotel, he just felt like home and greeting the staff with short friendly barks

Dear Mister, we are happy to read that you feel welcome, you and your lovely dog. Thank you for this very notation and we hope to see you for another trip. Best regards, Morgane - Hotel Manager

Customer review rating 3.0/5

Thomas P. Families - Confirmed reviews ALL

We enjoy our stay. However the evening meals were really not good! The food was questionable. I'll raise a complain

Bonjour monsieur, Nous vous remercions d'avoir pris le temps de partager vos impressions. Nous sommes heureux d'apprendre que votre séjour a été agréable, mais nous regrettons que la qualité des repas n'ait pas été à la hauteur de vos attentes. Nous avons bien reçu votre réclamation et revenons vers vous rapidement. Cordialement, JANAUDY Fiona, adjointe de direction

Customer review rating 3.5/5

Nico M. Families - Confirmed reviews ALL

I use this hotel as a stop on long journey to and from Italy

Bonjour monsieur, Merci pour votre commentaire ! Nous sommes heureux que notre établissement ait répondu à vos attentes pour votre étape. Au plaisir de vous accueillir à nouveau lors d’un prochain passage. JANAUDY Fiona, adjointe de direction

Customer review rating 5.0/5

Charlotte R. Families - Confirmed reviews ALL

Très family friendly !

Bonjour Madame, nous vous remercions pour cette belle note et sommes ravis de lire que votre séjour s’est bien passé. Au plaisir de vous recevoir à nouveau au sein de notre établissement. Cordialement, Morgane - Hotel manager

Other web-users rate our hotel

  • 169 reviews 9.3/10 Location
  • 477 reviews 4.7/10 Room
  • 380 reviews 7.2/10 Service
  • 9 reviews 0/10 WiFi
  • 286 reviews 3.5/10 Comfort
  • 206 reviews 7/10 Breakfast
  • 183 reviews 4.8/10 Food
  • 155 reviews 5.9/10 Cleanliness

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Mulhouse Hotels