Novotel Mulhouse Bâle Fribourg 4 stars

Customer review rating (ALL Rating) 3.9/5 1,169 reviews

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ALLSAFE approved hotel

Hotel extras

  • Comfortable rooms with free WIFI

  • Five meeting rooms for your business seminars

  • Close to the region's industrial heritage museums

  • Outdoor pool and play areas

Our accommodation(s)

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Hotel location

Novotel Mulhouse Bâle Fribourg

Rue des Cévennes

GPS:47.780174, 7.387598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'Atelier - Brasserie Maison

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,169 reviews

TripAdvisor Rating  3.5/5  684 reviews

Good value for price

Customer review rating 4.0/5

Sanda Families - Confirmed reviews ALL

We stay one night on the way from Pariz (4.11-5.11) with kids in Novotel Mulhouse. Hotel is well located and has good price with solid clean breakfast. Breakfast has someting for everyone even vege milk , agava , fruit .. They olso have werry nice dinerr to. All interier is interesting decorated (like atelier) but in rooms furniture and beds need renovation .But room was verry clean dispite of that.. In hall they have free wather machine so You can take water for trip. Receptionist in evenening (blond girl) was very nice and polite .We feel wellcome with her. Finaly : Hotel was clean, good breakfast ,pleasent staff Hotel is good we hope that in future rooms will be modern renovated ..

Dear Mrs J., We very much appreciate your comments regarding your stay at the Novotel Mulhouse Bâle Fribourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding rooms, I confirm that we will make some works next year to modernize all of them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Morgane LE GUERN Executive Assistant

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

Disappointing. Although the weather forecast clearly indicated a fall of the temperatures, we were told that the heating system had not yet been activated, thus cold in the room, cold in the restaurant for dinner, freezing cold in the morning for breakfast. The staff was very helpful, but obviously there was not much that they could do … We had an apéritive, no chips, no nuts available. We had to use the Qr code to read the menu … not a very welcome stay .

Bonjour Madame R., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Novotel Mulhouse Bâle Fribourg. Nous sommes désolés que les services n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Concernant le chauffage, nous fonctionnons avec une pompe à chaleur et durant le week-end de votre venue, cette dernière était en transition du mode "été" à "hiver". Cependant, veuillez nous excuser que vous ayez eu froid. Pour le restaurant, nous fonctionnons avec des QR code car cela nous permet de réduire nos déchets papier. Nous avons également une tablette tactile à disposition afin de pouvoir le consulter. Je vous souhaite une agréable journée, Morgane LE GUERN Adjointe de direction

Good service and good handicap-room

Customer review rating 4.0/5

Gunnar-k Couples - Confirmed reviews ALL

The receptionist foundationen blankets and called ambulance when my wife fell off her wheelchair. The HC-room was good, but the bed could have been higher. Dinner not worth price, breakfast acceptable, but not espesially rich

Dear Mister K., Thank you for your comments regarding your stay at the Novotel Mulhouse Bâle Fribourg. First of all, we hope that your wife is felling better. I also give your comments to my colleague of the reception for her help. Regarding breakfast and restauration, can you explain me why you do not find the breakfast rich ? and what did you not like on the dinner ? It is always helpfull for us to know why. Thank you again for sharing your experience, and we hope to see you next time. Sincerely, Morgane LE GUERN Executive Assistant

Good location, but needs some TLC

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Convenient location for where I needed to get to, but for a Novotel, it is a L. dowdy, and is in need of renovating. It also has the somewhat annoying trend of having no dedicated check-in desk, just a roving member of staff with a laptop, that can never be found when needed.

Dear KEITH L., Thank you for taking the time to leave us feedback following your stay with us. We are aware that some refreshment is necessary, which is why we will be undertaking a total renovation of the hotel at the end of the year. We look forward to your return so that we can appreciate the changes. Matthieu Dennebouy Director

Customer review rating 0.5/5

Alessandro Families - Confirmed reviews ALL

No air conditioner, no frigobar, breakfast wasnt at Novotel standard at all

Hello, Thank you for taking the time to give us feedback on your stay with us. Unfortunately, it was far from meeting your expectations. Our hotel is not air-conditioned, but we do have an air-cooling system to limit the heat, but when it's very hot, the system unfortunately shows its limitations. I apologize for the inconvenience. It's true that in recent years we've experienced high temperatures that weren't so high 40 years ago when the hotel was built, which is why we chose not to air-condition. We do have minibars in our superior and executive rooms, but I suggest that you book this type of room in the suite, which seems to suit your needs better. Since the beginning of the year, the accor group has changed the breakfast service, which is different but fully compliant with the brand's standards. I'm sorry to hear that you didn't appreciate these changes. I sincerely apologize. Matthieu Dennebouy Director

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Other web-users rate our hotel

  • 237 reviews 8.8/10 Location
  • 788 reviews 4.6/10 Room
  • 600 reviews 7.4/10 Service
  • 8 reviews 7.6/10 WiFi
  • 452 reviews 4.1/10 Comfort
  • 352 reviews 7.3/10 Breakfast
  • 337 reviews 4.8/10 Food
  • 249 reviews 4.8/10 Vibe

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