Novotel Mulhouse Bâle Fribourg Hotel 4 stars

Customer review rating 3.9/5 3,599 reviews

ALLSAFE approved hotel

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Novotel Mulhouse Bâle Fribourg
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+ 19 Services

Hotel extras

  • Comfortable rooms with free WIFI

  • Contemporary bar and restaurant serving French cuisine

  • Five meeting rooms for your business seminars

  • Close to the region's industrial heritage museums

  • Outdoor pool and play areas

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
  • Outdoor playground for children
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Mulhouse Bâle Fribourg

Rue des Cévennes
68390 sausheim
france

Tel: +33389618484

Fax: (+33)3/89617799

Check-in from 12h00

Check out up to 12h00

  • By plane

    EUROAIRPORT BALE-MULHOUSE At 25.01km / 15.54 miles

  • By car

    ILE NAPOLEON At 1km / 0.63 miles

  • By train

    MULHOUSE At 5km / 3.11 miles

GPS :47.780174, 7.387598

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. They can accommodate up to 2 adults and 2 children and feature a minibar, tea and coffee making facilities and free Internet access.

Executive room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Bathroom products
  • Bathrobe

Superior Room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Business Desk
  • Bathroom products

Standard Room with one double bed and sofa

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Business Desk
  • Bathroom products

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
Rooms

Our restaurants and bars

L'Atelier - Brasserie Maison

Type of cuisine: French

BAR

Non contractual photo

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 105

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Novotel Mulhouse Bâle Fribourg

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,599 reviews

tripadvisor

TripAdvisor Rating 3.5/5

620 reviews

Well located, excellent parking with gate

Customer review rating 3.5/5

Per B. Couples - 24/10/2020 Confirmed reviews ALL

No elevator is a big surprise

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jennifer BONFADINI Manager

It was comfortable, the staff were helpful, the restaurant was very good.

Customer review rating 4.5/5

John F. Couples - 10/10/2020 Confirmed reviews ALL

I already have

Dear JOHN F., We very much appreciate your comments regarding your stay at the Novotel Mulhouse Bâle Fribourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer BONFADINI Directrice

Not well appointed for the price

Customer review rating 2.5/5

Frank Couples - 09/10/2020 Confirmed reviews ALL

The hotel is well located for a stop over just outside Switzerland but is far from value for money. Room furnishings simple and dated. Bathroom in need of renovation as is actually the whole hotel. No coffee in the rooms. And does it befit a 4 star hotel to use paper cups instead of glasses. Don't drink a beverage in the hotel, alcoholic or soft. You can get it at half the price at any restaurant or bar outside.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
Customer review rating 1.5/5

Anonymous Solo - 08/10/2020 Confirmed reviews ALL

When checking in I have been asked for my debit card to confirm the process (fair enough) . I control my bank account by mobile app, it showed a transaction for 140 GBP , definitely not the price stated by the Accor app at the time of the booking

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Mulhouse Bâle Fribourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Clean & Comfortable

Customer review rating 4.0/5

Th Couples - 27/09/2020 Confirmed reviews ALL

+ Friendly and helpful staff + Covid guidelines followed + Quiet + Close to Autoroute - Not easy to find, better signage at entrance required - Advertised as an airport hotel, it is many km away from Bâle-Mulhouse.

Dear ALBERT H., We very much appreciate your comments regarding your stay at the Novotel Mulhouse Bâle Fribourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer BONFADINI Manager

Good hotel in a good location

Customer review rating 2.5/5

Hugo P. Business - 21/09/2020 Confirmed reviews ALL

Needs to be refurbished in the rooms

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Monsieur, nos salutations distinguées. Jennifer BONFADINI Directrice

good stay

Customer review rating 3.5/5

Annemarie Families - 20/08/2020 Confirmed reviews ALL

The room was good for one night. Unfortunately, the prices for the food and beverage are so expensive, we had to decide to eat somewhere else.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jennifer BONFADINI Manager
Customer review rating 4.5/5

Stasys Families - 04/08/2020 Confirmed reviews ALL

We chose this hotel as a one-night-stop. An all-over good stay! It is true that the hotel might need an upgrade and renovation, since there are damaged parts in the rooms (paint is coming off the door, damaged desk etc.), but the beds are perfect, the shower has a nice raindance-head. We had a quiet and relaxed night. As the weather was fine we had our breakfast outside. It would be more atrractive if the outside area near the outdoor swimmingpool would have some nice tables and chairs instead of the actual grey and boring metal stuff. The breakfast is extensive and there is a good choice of foods and drinks. Perfect to start the day with! Kind staff. A suggestion for the hotel: it is not very clear where the hoteldesk is. Where you enter the building, there is written on the doors "restaurant". The administrationdesk might need a clear sign.

Dear STASYS C., We very much appreciate your comments regarding your stay at the Novotel Mulhouse Bâle Fribourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer BONFADINI Manager

Perfect locations for stopping on route from London to central Italy.

Customer review rating 4.5/5

Greg Families - 29/07/2020 Confirmed reviews ALL

We arrived after a long drive and enjoy a comfy bed and a quiet room. Will be stopping again, with the intention to enjoy more of the facilities.

Great location for night stay on the way. Great breakfast. Family friendly

Customer review rating 4.5/5

Anna Families - 23/07/2020 Confirmed reviews ALL

Close to high way, good food, great breakfast. Have nice little corner with stuff for kids, small outdoor playground. Rooms are big and comfortable

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jennifer BONFADINI Manager

Our preferred hotel to stop on our way to the alps

Customer review rating 4.0/5

Marc Families - 01/03/2020 Confirmed reviews ALL

When we go for a week of skiing, this is our favourite stop. Clean rooms, friendly service, late checkin possible, early breakfast and a comfortable short ride the next morning

Dear MARC S., We very much appreciate your comments regarding your stay at the Novotel Mulhouse Bâle Fribourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer BONFADINI Manager

Excellent value for money.

Customer review rating 5.0/5

V. D. S. Families - 29/02/2020 Confirmed reviews ALL

Welcoming staff and nice rooms.

Dear TANGUY V., We very much appreciate your comments regarding your stay at the Novotel Mulhouse Bâle Fribourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer BONFADINI Manager

Hotel in need of refurbishment

Customer review rating 3.0/5

Jonathan S. Families - 24/02/2020 Confirmed reviews ALL

Staff excellent, material condition of the hotel was poor as it look very tired and is is need of a major refurbishment to bring into line with other Novotels

Dar Mister s., Thank you for taking the time to share your feedback. We begin the refurbishment in the year. We hope to welcome you back to our hotel very soon! Sincerely,

Perfect location

Customer review rating 4.5/5

Larissa Families - 21/02/2020 Confirmed reviews ALL

Friendly staff. Great family room. Food lovely and great for kids too.

Dear Ms B., Thank you very much for your feedback. We ahppy that you spent a good stay with us. We'll share your feedback with all team. We wish you a nice day. Sincerely,

I should have paid more attention to the online reviews I read.

TripAdvisor rating 2.0/5

735jo Family - 28/12/2019 TripAdvisor review

I think this is the worst Novotel I've ever stayed in. I've stayed in a few, and this one was just...odd. On arrival, it looked like a fibrolite left over from the 70's, and the inside was even more reminiscent of the 70's. The manager continued to sit in his office when we arrived at the counter, despite us being able to see each other, and the cleaning staff continued their loud argument on the mezzanine. In another review I read someone had mentioned a pervasive smell, and it certainly did smell in the public areas. Our room was large, very dated, but clean and with comfortable beds. The check-in person spoke reasonable English, but for the bar staff we needed to use French to communicate. Overall, just a tired and shabby hotel, and certainly not one that should be operating as a Novotel. There was a Mercure in the area as well, almost adjacent, which didn't look any prettier. Avoid!

Thank you for taking the time to tell us about your experience at the Novotel Mulhouse Bâle Fribourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Nice and not expensive

TripAdvisor rating 4.0/5

Olivier D Family - 25/12/2019 TripAdvisor review

We spent one night on our way to Switzerland. Conveniently located close to the highway. Rooms a little bit outdated but clean. Double bed with 2 extra single beds, ideal for a family with 2 children. We requested and received a bathroom with bath. Breakfast offerings were OK. Good orange juice. We will be back...

Thank you very much taking the time to make your feedback about your stay Olivier D. We're happy to read you spend a good stay with us. We'll share your comments with all the staff. I wish you a nice day.

Certainly a good hotel without a heat wave

TripAdvisor rating 3.0/5

dominiquec755 Business - 29/07/2019 TripAdvisor review

I had chosen this hotel because it was convenient and I thought I could relax before an important meeting the day after. But this was a day of a heat wave in France and this hotel has no air conditioning. My mistake, otherwise the hotel is well located, the staff is super friendly and was very helpful despite the hot situation ( fan if requested ). breakfast was good

far not the best Novotel

TripAdvisor rating 2.0/5

romansuchkov Family - 20/07/2019 TripAdvisor review

Difficult to access the territory at night - the speaker phone at entry does not work, had to check with neighbor Ibis to call then and let us in. When finally entered – outdoor parking available with enough space. Hotel staff is not cordial (every staff person). Room is old. Beds for kids are not comfy. Slept well. In front of the room in the morning found a bunch of laundry carts difficult to pass. Breakfast was not bad, but the worst among any other 4-star Novotels visited so far. First hotel among any Accor hotels in some years that did not offer the welcome drinks for the family (4 people) but for me only. On my remark that any other Accor hotel was always offering 4 drinks without any demand from my side replied “1 drink is in the contract”. I refused to take any then, do not appreciate cheapskates. Will not come again.

No AC and Service level to be improved

TripAdvisor rating 2.0/5

hakanhallen Couples - 30/06/2019 TripAdvisor review

Stayed with my wife the night 24/25, arrival around 20:00. Dinner - simple starter and a salad ordered. It took 1,5h to get this served!! The server informed us at the end of the meal that they had about 60 persons in an adjacent room and this was the reason they could not attend to us more quickly. Really bad!! In addition, as it was very warm outside we really needed AC in our room to sleep. Did not work! We could not sleep much that night - quite terrible! We told the man in the reception in the morning that we were not satisfied and that the AC did not work. He told us that there was not AC system for the rooms, just ventilation and that this will be installed in a few years. No effort to see if he could compensate us. I have also completed the earlier survey sent by the hotel directly after we left giving the same info as above and my coordinates so they can reach us. As of now, June 30 I have not received any answer. The Accor group need to deal with this hotel and maybe even the management!

Hungry

TripAdvisor rating 4.0/5

X8493XBcarolinel Business - 17/12/2018 TripAdvisor review

The hotel is always friendly and the accommodation is perfectly fine, unfortunately this time I was told when I arrived that the restaurant was closed. I was advised of other restaurants close by, but after a long journey and horrible weather - I couldn't find the enthusiasm, so unfortunately I went hungry. Even if it had only been a sandwich or omelette, that would have been very welcome.

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