ibis Mulhouse Centre Filature 3 stars

Reception staff were helpful and friendly However my wife and I were refused service at the restaurant, we were told that because a coach party was using the restaurant, they were only open for visitors and tourists, yet we were guests staying at the hotel and were still turned away. Very poor customer service.

I have been stopping at your hotel in Mulhouse for many years now and it is pretty clear that it is not being properly looked after. The restaurant is never open (it always used to be). In fact last time we stayed, there was a group eating in the restaurant. But when we enquired about a table, we were told we could not eat in there, as it was a private religious event. I can't help but feel that the hotel is very understaffed. The rooms don't seem to have had any refurbishment work done for years. During a recent stay, I had to ask to be moved to another room as the electric light by the bed was hanging off the wall.

Budget basic hotel did not expect to not be able to walk round beds booked twin but they were pushed together, no drink facilities in room, good shower clean bathroom apart from nail polish stained toilet seat, room dusty, cobwebs. Expected to be able to get food 8pm sat night but nothing had to go out. Would not stay again

Quiet location away from town and train station. However very basic booked a twin was given double when returned to desk asked to wait 5 mins same room just put separate duvet but one was doubled on top so far too warm for august. Beds together could only just walk past end of bed and round one side not what a twin should be. No drinks facilities in room, went to reception sat night 8pm to eat was told nothing had to walk to find food or get delivery. Even though menu said 24 hours, found dominoes pizza only 7.99 very good 10-15 min walk. Did find excellent bakery just 5 mins on corner of road to right of hotel excellent cafe au lait and pain au chocolate open 7 days. Shower basic but was good, staff ok, did phone me a taxi without charge. Did stay 3 nights would not stay again rooms far too small and basic. Also when you can hear flushing toilet from other rooms this is not acceptable.

Not great at all. Two fire alarms during the night. Very tired and dated room. Only one, very pleasant but overwhelmed, member of staff on duty.