Mercure Bale Mulhouse Aeroport 4 stars

Customer review rating (ALL Rating) 4.5/5 737 reviews

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Description

Hotel extras

  • 5 min from EuroAirport Basel-Mulhouse. Shuttle avail. by reservation only

  • 15 minutes from Basel and 30 minutes from Mulhouse

  • Wellness area: swimming pool, whirlpool bath, sauna, hammam, fitness center

  • Restaurant with terrace

  • 3 modular meeting rooms

Our accommodation(s)

Hotel location

Mercure Bale Mulhouse Aeroport

3 Rue De L'Industrie
68730 BLOTZHEIM
France

GPS:47.6082, 7.5022

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant L'envol

Our restaurant has some top-flight cuisine in store for you, homemade from local produce. L'Envol is a friendly place too, so come and share a barbecue on the terrace and join in our themed events.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  737 reviews

Customer review rating 4.0/5

Robert D. Solo - Confirmed reviews ALL

return from Ski trip in Austria, so this is positioned perfectly between Austria and Belgium

Dear Robert D., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and offered good value for money. We look forward to welcoming you back in the future. Best regards, Mercure Bale Mulhouse Aeroport

Customer review rating 1.0/5

Anamaria A. Families - Confirmed reviews ALL

Formal Complaint Regarding Shuttle Service and Overall Stay Experience Dear Hotel Management, I would like to express my disappointment regarding several aspects of our recent stay at your hotel. First, the shuttle service experience was extremely disappointing. I emailed one day prior to arrival with our flight details and clearly requested airport pick-up, mentioning that I was travelling with my mother, who cannot walk long distances. As instructed, I called at 13:30 upon arrival and was informed that the shuttle would arrive in 10 minutes. After waiting 20 minutes in the cold and rain, I called again and was reassured that the shuttle was on its way. After another 15 minutes with no sign of it, I had to call for a third time. Ultimately, the shuttle arrived after approximately 45 minutes of waiting outside in poor weather conditions. Had I been properly informed about the delay, I would have remained inside the airport instead of waiting outdoors. Clear communication would have significantly improved the situation. Upon arrival at the hotel, the staff did not seem to fully acknowledge the inconvenience caused and repeatedly stated that it was “not their fault.” While I understand that delays and busy periods can happen, I expected a more solution-oriented and empathetic approach. Additionally: Our room was not ready upon arrival. The restaurant was closed until 7:00 PM, despite the hotel being rated 4 stars and us arriving hungry after travel. During a shift change, staff appeared unaware of our situation, which resulted in another 45 minutes of waiting without explanation. When attempting to pay, both of my credit cards were unexpectedly declined. I then offered to pay in cash, but was informed that cash payments were not accepted. I had to wait for managerial approval in order to complete the payment. Furthermore, we had booked a Valentine’s Day dinner expecting a refined 4-star restaurant experience. Instead, the dinner was served in the breakfast room (still set up for breakfast), which felt unusual and lacked ambiance. There was only one server attending approximately 25 tables, resulting in very slow service. Unfortunately, this was not the experience I expected, particularly as this was the most expensive hotel I booked during my holiday in Freiburg, Colmar, Mulhouse, and Basel. I would appreciate your feedback regarding this situation and would like to understand how you intend to address these concerns. Kind regards, Anamaria A.

Customer review rating 3.5/5

Berkant A. Business - Confirmed reviews ALL

Overall Food experience. But nearly no WiFi Connection in the room.

Customer review rating 5.0/5

Marie-line D. Families - Confirmed reviews ALL

First experience at this hotel when we arrived for our holidays the hotel was so clean and bedrooms so comfortable we decided to book it for our last night before departure. They didn't have the family bedroom this time so we had two bedrooms located next to each other it was very nice! Very important information if you ask for the free shuttle at our arrival, as soon as you get you luggages you call the reception of the hotel and in 10 minutes the mini bus will be waiting for you outside BUT at the queue of the taxi line outside. Very important to know because we were waiting at the beginning and they couldn't find us and the situation became a bit complicated fortunately I'm French and could communicate properly to avoid even more misunderstanding... !

Customer review rating 4.5/5

Laurent S. Couples - Confirmed reviews ALL

Thank you! Nice hotel with pool, friendly staff, modern Equipment, gorgeous breakfast. If I would mention one only detail, the door 1229 is not closing properly by itself and requires some tuning. Best Regards Laurent

Dear Laurent S., Thank you for your kind words about our hotel and staff. We appreciate your feedback regarding the door in your room. We will certainly take note of this detail for our maintenance team to review. Best regards, Mercure Bale Mulhouse Aeroport Regina

Other web-users rate our hotel

  • 468 reviews 9.3/10 Location
  • 632 reviews 7.4/10 Room
  • 591 reviews 7.8/10 Service
  • 17 reviews 3.5/10 WiFi
  • 255 reviews 8/10 Cleanliness
  • 218 reviews 7.2/10 Breakfast
  • 176 reviews 4.5/10 Wellness Area
  • 165 reviews 7.7/10 Value

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