Mercure Bale Mulhouse Aeroport 4 stars

Customer review rating (ALL Rating) 4.4/5 682 reviews

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Mercure Bale Mulhouse Aeroport - Image 1
Mercure Bale Mulhouse Aeroport - Image 2
Mercure Bale Mulhouse Aeroport - Image 3
Mercure Bale Mulhouse Aeroport - Image 4
3 Rue De L'Industrie, 68730 BLOTZHEIM, France

Description

Hotel extras

  • 5 min from EuroAirport Basel-Mulhouse. Shuttle avail. by reservation only

  • 15 minutes from Basel and 30 minutes from Mulhouse

  • Wellness area: swimming pool, whirlpool bath, sauna, hammam, fitness center

  • Restaurant with terrace

  • 3 modular meeting rooms

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege Room - 1 double bed

Photo out of - Privilege Room - 1 double bed

Treat yourself to the experience of our Privilege Room with upscale bedding, a VIP room, mini bar drinks, a Nespresso machine and other perks for the best conditions for work or relaxation.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Enjoy the comfort of this room perfectly suited to your needs: high-quality bedding, bathroom with bathtub, tea and coffee-making facilities, safe, A/C, free WIFI. For your well being and relaxation.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy the comfort of this room perfectly adapted to your needs: high-quality bedding, courtesy tray, safe, air conditioning, free WiFi For your well-being and relaxation.

Max. number of persons
4
Area
From 35 m² / 376 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Joinable bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Succumb to the comfort of perfectly equipped suites to enhance your stay. VIP welcome: Nespresso, bathrobes, bathroom w/ bathtub, free mini bar drinks, and enjoy marvelous view from large terrace

Max. number of persons
6
Area
From 70 m² / 753 sq ft

Bedding

Double bed(s) x2

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Bale Mulhouse Aeroport

3 Rue De L'Industrie
68730 BLOTZHEIM
France

GPS:47.6082, 7.5022

Telephone
Fax +33000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 123 rooms
  • 5 rooms for people with reduced mobility
  • 10 family rooms
  • 10 connecting rooms
  • 123 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Dutch
  • Polish
  • Portuguese
  • Russian
  • Swedish
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Family

Equipements for children

  • Stroller available

Services for children

  • Video game area
  • Board games available
  • Indoor playground for children
  • Play area
  • Green area
  • Foosball

Well-being

MERCURE swimming pool

  • Covered
  • On site

Mercure well-being space Additional charge

  • On site
  • Hammam
  • Sauna room
  • Massage

Sports and leisure

Tennis

  • Nearby

Gym

  • On site

Boules/petanque

  • On site
  • On site
  • Outdoor parking
  • Private
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.03 m / 9.84 ft

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Patrolled parking

Accessibility

  • Accessible parking

RESTAURANT L ENVOL

Photo out of - RESTAURANT L ENVOL

Our restaurant has some top-flight cuisine in store for you, homemade from local produce. L Envol is a friendly place too, so come and share a barbecue on the terrace and join in our themed events.

Cooking style
Regional
Capacity
100
Accessibility
Accessible service
3 Rue De L'Industrie, 68730 Blotzheim, France
Telephone +33 3 51 25 25 25

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card
  • Cheque
  • Luncheon voucher
  • Holiday voucher

Credit cards

  • American Express
  • Mastercard
  • Visa

Our restaurant has some top-flight cuisine in store for you, homemade from local produce. L Envol is a friendly place too, so come and share a barbecue on the terrace and join in our themed events.

It's nice to meet at the Cockpit bar after getting off the plane or before taking off. Chat over coffee or wine, or raise a toast with cocktails. In fine weather the sunny terrace is a great place to be.

Stainless steel pool with integrated whirlpool relaxation bench

Equipped fitness center open 7 days a week.

The Spa, for a sensory stopover with sauna, hammam or hot tub in complete privacy. Our treatment area consists of treatment cubicles including one double, balneotherapy, veranda / relaxation area.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  682 reviews

Customer review rating 4.0/5

Veronique M. K. Couples - Confirmed reviews ALL

Chère Veronique, Nous vous remercions sincèrement pour vos commentaires positifs. Nous sommes ravis d'apprendre que vous avez trouvé votre chambre confortable et que vous considérez notre hôtel comme excellent. Votre satisfaction est notre priorité. Cordialement, Mercure Bale Mulhouse Aeroport, Inès

Customer review rating 3.0/5

C M. Couples - Confirmed reviews ALL

Dear c, Thank you for sharing your experience regarding your recent stay with us. It is encouraging to hear that you found our hotel and room to your liking. However, I sincerely apologize for the inconvenience you faced during the check-out process. It is disheartening to learn that you encountered a delay due to the absence of staff at the reception. We understand the importance of timely service, especially during busy periods, and your feedback highlights a critical area for improvement. Please be assured that we take such matters seriously, as providing efficient service is a cornerstone of our hospitality. While we strive to ensure our team is available to assist guests promptly, it is clear that we fell short in this instance. Your comments will be reviewed to help enhance our operations moving forward. Thank you once again for your feedback. We hope to have the opportunity to host you again and provide a more seamless experience. Best regards, Mercure Bale Mulhouse Aeroport, Inès

Customer review rating 4.5/5

Carole S. Couples - Confirmed reviews ALL

Dear Carole, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the spacious room, convenient amenities, and our breakfast offerings. It is always our aim to provide a comfortable experience for our guests. Best regards, Mercure Bale Mulhouse Aeroport, Inès

Customer review rating 3.5/5

Kim D. Families - Confirmed reviews ALL

Dear Ms. D., Thank you for taking the time to share your feedback with us. However, we would like to sincerely apologize for the delay you experienced upon arrival. We fully understand your disappointment at having to wait before being able to access your room. Your satisfaction is our priority, and we sincerely hope to have the pleasure of welcoming you back very soon and providing you with an experience that better meets your expectations. Kind regards, Thomas Mercure Bale Mulhouse Aeroport

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Chère Veronique, Nous vous remercions sincèrement pour vos commentaires positifs. Nous sommes ravis d'apprendre que vous avez trouvé votre chambre confortable et que vous considérez notre hôtel comme excellent. Votre satisfaction est notre priorité. Cordialement, Mercure Bale Mulhouse Aeroport, Inès

Customer review rating 3.0/5

C M. Couples - Confirmed reviews ALL

On check out there was no one at reception or in the office for well over 20 minutes. Another guest had been waiting before us. We looked behind the desk in the office but no one was there to check us out. We both had time issues to leave quickly. Other staff arrived to start work but could not check us out. One staff member was on the telephone to enquire but by this time we were so late. We put our keys in the box and left. A dreadful experience an unmanned reception desk at peak time of the morning during peak season. What is going on with this Mercure hotel?

Dear c, Thank you for sharing your experience regarding your recent stay with us. It is encouraging to hear that you found our hotel and room to your liking. However, I sincerely apologize for the inconvenience you faced during the check-out process. It is disheartening to learn that you encountered a delay due to the absence of staff at the reception. We understand the importance of timely service, especially during busy periods, and your feedback highlights a critical area for improvement. Please be assured that we take such matters seriously, as providing efficient service is a cornerstone of our hospitality. While we strive to ensure our team is available to assist guests promptly, it is clear that we fell short in this instance. Your comments will be reviewed to help enhance our operations moving forward. Thank you once again for your feedback. We hope to have the opportunity to host you again and provide a more seamless experience. Best regards, Mercure Bale Mulhouse Aeroport, Inès

Customer review rating 4.5/5

Carole S. Couples - Confirmed reviews ALL

Spacious and well-equipped room with good AC, shutters and kettle. Good location. Tasty breakfast.

Dear Carole, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the spacious room, convenient amenities, and our breakfast offerings. It is always our aim to provide a comfortable experience for our guests. Best regards, Mercure Bale Mulhouse Aeroport, Inès

Customer review rating 3.5/5

Kim D. Families - Confirmed reviews ALL

Although check-in was as of 12h, the room wasn’t available and after check-in we waited for more than an hour before the room was ready. Not great with 2 baby’s that need a nap. The room was perfect.

Dear Ms. D., Thank you for taking the time to share your feedback with us. However, we would like to sincerely apologize for the delay you experienced upon arrival. We fully understand your disappointment at having to wait before being able to access your room. Your satisfaction is our priority, and we sincerely hope to have the pleasure of welcoming you back very soon and providing you with an experience that better meets your expectations. Kind regards, Thomas Mercure Bale Mulhouse Aeroport

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Hotel was good unfortunately we were only there for a short time and am still waiting on invoices to be emailed

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Staying overnight after a late flight, the location is great and the rooms are excellent. The pool is always an added bonus.

Customer review rating 4.0/5

Borys N. Families - Confirmed reviews ALL

General good, noticed inconvenient light in room 1215 which switches on from moving sensor. In situation when someone want to use toilet during night suddenly everyone waked up due to light switches on

Customer review rating 5.0/5

Ron S. Families - Confirmed reviews ALL

I got 2 rooms for my family. Rooms were very clean and equiped with everything I need

Customer review rating 4.5/5

Simon G. Business - Confirmed reviews ALL

All i can say is I thoroughly enjoyed the night layover before a flight at the hotel - the hotel, facilities, social areas and food were all superb. The staff were all well presented, highly capable and a pleasure to be around. you got a 9 and nobody gets a 10 as there is always opportunity to improve but I think you will find this hard! 9.5 maybe :)

Dear guest, We thank you for your kind words and positive feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed your night layover and found our facilities, social areas, and food to be superb. It is also gratifying to know that our team made a positive impression on you with their professionalism and capability. We appreciate your constructive feedback and recognize that there is always room for improvement. We look forward to welcoming you back in the future, as we strive to enhance our services continually. Best regards, Mercure Bale Mulhouse Aeroport, Manon

Customer review rating 0.5/5

Vanda I. A. Business - Confirmed reviews ALL

When I checked in, I asked whether the hotel could provide breakfast to go, as breakfast was included in our rate but we had to leave at 4:00 a.m. to catch an early flight. I was assured that a takeaway breakfast bag would be prepared for us. However, on the day of checkout, I was told that the front desk staff had not shown up for work, so they were unable to provide either the breakfast or the invoice. They took my contact details and assured me that I would be contacted to arrange a breakfast refund and receive the invoice. A few hours later, I received an invoice, but it was issued in my personal name instead of my company's name, and the breakfast had not been refunded. I replied immediately, explaining that the invoice needed to be reissued with the correct company details and that the breakfast charge should be refunded since the hotel failed to provide it as promised. Unfortunately, they stopped responding. As of now, I still have not received a corrected invoice or the breakfast refund. This was a very disappointing end to what should have been a straightforward stay.

Dear guest, We thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the inconvenience you encountered during your stay, particularly concerning the breakfast arrangements and the invoicing issue. It is our standard practice to accommodate early departures with takeaway breakfast options; however, it appears that there was a breakdown in communication on the day of your checkout. I understand how disappointing it must have been not to receive the promised breakfast or invoice in the correct format. Please be assured that your concerns regarding the lack of response from our team and the unresolved issues with your invoice and refund have been noted. Your feedback is invaluable as we strive to enhance our services. I appreciate your patience in this matter andwe will contact you by email to solve the invoicing issue. I thank you for your understanding. Best regards, Mercure Bale Mulhouse Aeroport, Manon

Customer review rating 5.0/5

Fabio D. S. L. Families - Confirmed reviews ALL

I received excellent service and thought the room was spectacular. As always, I was very well taken care of at Accor hotels, which are usually my safe haven when traveling.

Dear guest, We thank you for taking the time to share your positive experience. It is a pleasure to know that you enjoyed our excellent service and found your room spectacular. We strive to provide a comfortable haven for our guests and are delighted that we met your expectations. We are looking forward to welcoming you again ! Best regards, Mercure Bale Mulhouse Aeroport, Manon

Customer review rating 2.5/5

Remco T. Couples - Confirmed reviews ALL

Didn’t feel very welcome, felt more Like we were disturbing personnel during their rest time

Dear guest, We thank you for your feedback regarding your recent stay. I regret to hear that the service you received did not meet your expectations. Your feedback has been shared with the receptionists and the necessary measures have been taken as we strive to provide a welcoming environment for all guests. We are looking forward to welcoming you again ! Best regards, Mercure Bale Mulhouse Aeroport, Manon

Customer review rating 3.0/5

Verma R. Business - Confirmed reviews ALL

I am sorry but I would like to share my genuine feedback... I requested for a bathrobe but the girl at reception told me that it's chargeable for 5 euros. I don't understand if it's really the policy or if I was just tricked.

Dear Mr. Verma, Thank you for sharing your feedback. We understand your disappointment, however, bathrobes are only complimentary for our Privilege rooms. For other room categories, a €5 fee applies in accordance with our hotel policy. We appreciate your review and hope to have the opportunity to welcome you back for a more seamless experience. Warm regards, Thomas // Front Desk Team

Customer review rating 2.5/5

Bond I. D. Business - Confirmed reviews ALL

Late check-in and written request and verbal promise of a late checkout not passed on resulting in disturbed sleep

Dear guest, We thank you for sharing your feedback regarding your recent stay. I regret to hear about the issues you encountered with your check-in and checkout arrangements, as well as any disturbances to your sleep. Your comments are valuable in helping us improve our services therefore I inform you that the necessary measures have been taken to not repeat this situation. We hope to earn back your trust and welcome you again ! Best regards, Mercure Bale Mulhouse Aeroport, Manon

Customer review rating 1.0/5

Federico T. Business - Confirmed reviews ALL

I stayed at this hotel as part of a professional group booking and, unfortunately, the arrival experience was very disappointing. Despite prior communication regarding late check-ins and confirmation that rooms would be pre-assigned, the process on arrival (around 11pm) was disorganized. Several reservations could not be located, and the night staff seemed unaware of the group. This resulted in long waiting times and confusion at reception. More concerning, one of the rooms allocated via the ALL app was already occupied, which led to an uncomfortable situation. In addition, some booking inconsistencies (including a duplicate reservation that had been cancelled in advance) contributed to the overall lack of available rooms. As a result, even after midnight, one guest was still without a room. It appeared there had been a breakdown in communication between day and night teams, and the reception staff indicated they had limited information to work with. This created a difficult and somewhat embarrassing situation, especially as we had recommended the hotel to colleagues and partners. I hope this feedback is taken constructively, as better coordination and preparation would significantly improve the guest experience.

Customer review rating 1.5/5

Uygar C. Business - Confirmed reviews ALL

My card did not work and I had to return to reception three times to get it fixed. No apology was offered by the person - if anything she seemed annoyed. She told me the card had stopped working because I keep it close to my other credit cards. The next days I had the same issue, even though I had kept it away from any magnetic sources. Same person was overall was rude. She was a young woman with black glasses and black hair.

Dear, Thank you for your feedback regarding your recent stay. I am sorry to learn about the difficulties you encountered with your key card and the service you received at reception. We aim to provide a welcoming environment for all our guests, and I regret that your experience did not reflect this standard. I appreciate your comments regarding the staff interaction, and I will address this matter internally to ensure a more positive experience for our guests in the future. Your concerns are important to us, and we are committed to continuous improvement. Thank you for bringing this to our attention. Best regards, Mercure Bale Mulhouse Aeroport, Inès

Customer review rating 5.0/5

Robert B. Couples - Confirmed reviews ALL

Excellent service in pick up and return, as we arrived close to midnight.

Dear, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that our airport service met your expectations, especially during your late arrival. Your satisfaction is our priority. Goodbye, Mercure Bale Mulhouse Aeroport, Inès

Customer review rating 5.0/5

Gala A. Business - Confirmed reviews ALL

Very good

Dear, Thank you for your positive feedback. We are pleased to hear that you had a good stay with us. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Goodbye, Mercure Bale Mulhouse Aeroport, Inès

Customer review rating 5.0/5

John R. Business - Confirmed reviews ALL

Excellent service throughout

Customer review rating 3.5/5

Martin B. Couples - Confirmed reviews ALL

Our 3rd stay here and we will look for a different hotel next time. Most staff unfriendly. Also we could have got the hotel cheaper had we booked later!

Dear Mister, Thank you for your feedback regarding your recent stay. I regret to hear that your experience with our staff did not meet your expectations, as we strive for exemplary service. Additionally, I appreciate your comments about pricing and will take them into consideration for future improvements. Best regards, Mercure Bale Mulhouse Aeroport, Inès

Other web-users rate our hotel

  • 427 reviews 9.3/10 Location
  • 606 reviews 7.1/10 Room
  • 559 reviews 7.5/10 Service
  • 17 reviews 1.3/10 WiFi
  • 247 reviews 8.1/10 Cleanliness
  • 214 reviews 7.1/10 Breakfast
  • 169 reviews 4.7/10 Wellness Area

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