Hotel Paris Bastille Boutet-MGallery 5 stars

Customer review rating (ALL Rating) 4.4/5 1,455 reviews

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Hotel Paris Bastille Boutet-MGallery - Image 1
Hotel Paris Bastille Boutet-MGallery - Image 2
Hotel Paris Bastille Boutet-MGallery - Image 3
Hotel Paris Bastille Boutet-MGallery - Image 4
22 24 Rue Faidherbe, 75011 Paris, France

Description

Hotel extras

  • Boutique hotel in the heart of the 11th arrondissement

  • Lush vegetated terraces

  • Wellness area: Codage Spa, sauna, hammam and fitness center

  • Family rooms and adjacent rooms available on request

  • Private on-site car park

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Hotel Paris Bastille Boutet-MGallery

22 24 Rue Faidherbe
75011 Paris
France

GPS:48.851725, 2.383723

Telephone
Fax +33 1 40 24 65 64

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

LE BAR DU BOUTET

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,455 reviews

TripAdvisor Rating  4.5/5  853 reviews

Certificate of excellence 2023

good stay

Customer review rating 3.0/5

Iulia Couples - Confirmed reviews ALL

-the shower gel was not refill- 2 days in a row we was supposed to wash with the normal soap -breakfast: good, but not enough for a 5 star hotel -in my opinion, the hotel does not deserve 5 star, maximum 4( no one to carry your luggage to the room-as in many of the 5 star hotel/ no free coffee machine in the reception lobby / not enough variations for breakfast- eg meat/ cheese etc…

Dear Iulia Ruxandra B., Thank you for taking the time to tell us about your experience at the Hôtel Paris Bastille Boutet - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Helen Solo - Confirmed reviews ALL

Mouna was very nice and very helpful

Dear Helen E S., We very much appreciate your comments regarding your stay at the Hôtel Paris Bastille Boutet - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mouna

Excellent attention to returning customer

Customer review rating 5.0/5

Agathe Business - Confirmed reviews ALL

It was my second stay there and I was offered a room upgrade and a very special welcome. The main strong points of this hotel are the architecture, pool, toiletries and breakfast croissants. I will be back again.

Dear Agathe N., We very much appreciate your comments regarding your stay at the Hôtel Paris Bastille Boutet - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mouna

Good facilities but poor communication at the front desk

Customer review rating 2.0/5

Sanjan H. Couples - Confirmed reviews ALL

We were misinformed at check-in that our stay didn't include breakfast. This was acknowledged at the end of the stay, while I informed our travel agents the experience was scarred by this event. Given the awful weather each morning and many shops didn't open until later, it was a hassle to find food in the morning hence an unpleasant start to the day. Otherwise the facilities were top notch.

Dear Sanjan H., Thank you for taking the time to tell us about your experience at the Hôtel Paris Bastille Boutet - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mouna

fantastic Stay

Customer review rating 5.0/5

Minora K. Couples - Confirmed reviews ALL

Well, what can I say! On arriving, staff were very pleasant after our long day and travel from London. We were put into a room on the road side which wasn't appropriate at the time as this was a busy road. We sleep with windows open which wasn't ideal in the room we had. I did go down and speak to reception but was told the hotel was full. We had an awful night's sleep on our first night. However, the next morning we went down to complain but a lovely lovely lady called Mouna was at the reception. I explained the issue to her. Mouna, bent over backwards to resolve this matter. She changed our room to the otherside of the hotel which was amazing, peaceful and the room smelt lovely. The first room was lovely too except the noise. We were also given lovely chocolates and a note of apology. This made up for the sleepless night. I can't recommend this hotel enough but they are amazing clean and care about their customers. Mouna, should definitely get a promotion for a kind, empathetic nature. I can't praise her enough. Thank you for an amazing stay especially to Mouna for making that stay enjoyable..

Dear Minora K., We very much appreciate your comments regarding your stay at the Hôtel Paris Bastille Boutet - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm glad to read that your stay was as expected ( even better :) ), I speak for everyone when I say that we hope to see you very soon ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mouna :)

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Other web-users rate our hotel

  • 359 reviews 9/10 Location
  • 676 reviews 7.7/10 Room
  • 786 reviews 7.9/10 Service
  • 7 reviews 7.6/10 WiFi
  • 366 reviews 7.5/10 Comfort
  • 290 reviews 7.8/10 Breakfast
  • 213 reviews 8.4/10 Wellness Area
  • 198 reviews 7.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.