We had an amazing stay. We stayed for 8 days and have zero complaints. Hotel is a short walk away from the metro and steps away from great restaurants and bars. It’s so safe and the staff makes you feel so welcome. Breakfast is delicious as well. You can’t go wrong with this lovely hotel.

The hotel was fine; good location and well appointed. We were very disappointed to be faced with a EUR112 charge on check-out for "breakfast" which we had assumed was included in the room rate. No one advised us to the contrary until after the breakfast on our last morning and we would have not bothered had we known. This really put a dampener on the experience. We mentioned this at check-out but we not offered any redress just that our feedback would be passed on.

Great welcome, friendly staff but have debited my card for a transaction which I do not know what. Have tried emailing them to find out more but think it was an unmonitored one. I was told I would have to pay 50 euros for taxes when I checked out but this was included in the price when I booked. They have not charged me for that so must have realised their error afterwards but have still charged me for £12 something - I do not know why. I paid cash at hotel bar and did not use the minibar

I stayed for the second time with my children and enjoyed the location, the pool, the breakfast and the bed quality

The hotel offers a unique and luxurious experience away from the touristy areas. The facilities are top quality and we enjoy staying there. Highly recommended.

I liked the balcony of the junior suite very much. Overall the hotel experience was good, the bed was comfy, the room quiet. The staff was also fine exept the man at the reception who checked us in. He was unwilling with everything. He wouldn't gave us the welcome drink voucher (i'm Accor platinum) didn't even say welcome. At the 3rd day our room wasn't cleaned up en we had to ask the same man at the front desk 3 times before he sent somebody to clean, 2 hours later at 19.00h. We asked for a later checkout but refused. I asked another staff member and he was happy to give us a later check out. What was wrong with this man?

The hotel is well situated in the 11th arrondissement close to Metro, nice cafes and an easy walk to Bastille or Nation. The hotel has good facilities, and the staff are extremely helpful. We had no major complaints at the hotel, and they took care of us well. We did not use the restaurant (so many cafes and bakeries close by for a breakfast) nor the spa, so cannot justify a 10 point score. Hotels in Paris can be hit-or miss, but I would recommend this one.

Really enjoyed our stay in Paris, hotel was nice and in a good spot. On arriving one of our beds wasn’t made up but was quickly resolved. We had two rooms a superior double and deluxe suit. The suit was very roomy and clean it also came with an out door terrace. The double room was not very big and felt a bit closed in. Overall the hotel is nice but doesn’t have much of a buzz to it. It very quite downstairs, we didn’t have breakfast included with our stay it was an extra so I can’t comment on breakfast. We used the pool area which was lovely. We used the car park which is great for city centre but it’s very small if you have a large car, it’s tight! This is 30euro a night. A little steep considering the price of the rooms.Staff were polite also but it was just hellos and goodbyes not much interaction. I wouldn’t return but it was a pleasant stay. I prefer the hustle and bustle of the city. Paris is an amazing city.

The staff were extremely helpful. Recommending excellent restaurants and sightseeing experiences.

affecting this area of Paris, making any trip inside Paris way longer. I like the building. The décor is not bad. Staff is quite attentive. Overall, I think the property has potential. It does suffer from more than traffic issues. The lobby bar is mostly not staffed. So coffee requires finding someone or calling someone. The room titles are misleading. What is defined as a Suite, is actually a room with a balcony. Sorry, a suite requires a separate sitting and sleeping area. This offering is a small room with a balcony. Like most rooms in Paris, it suffers from a size issue, being very small.

We stayed two nights and found the room was very good. Breakfast was a little over priced if not included but food was good. Staff very helpful. Building is really nicely renovated but location is not as central as others.

The front office staff lacks empathy for the customer. They charged us for the breakfast even after telling that it is optional. We had not taken breakfast but had to pay 30 euros for the breakfast. The front office staff had initially denied checkin saying that our booking cannot be found in the system. They made us make a new booking by paying 300 euros for stay and 30 euros for the breakfast. They delayed the checkin even after payment and told us that rooms are not available for next day. At checkout they again offered us rooms. The front office is a total mess. Only one emoployee at the front office was empathetic and allowed us to keep the luggage in the luggage room. If you want to mess us your holidays and experience a stay where every thing is about money, please book this hotel.

Although I arrived early the room was ready which was a relief. The staff were very helpful with tips on best use of the Metro and nearby good restaurants. The room was well equipped with excellent shower and bed but it was rather small for it to qualify as very comfortable.

Very good hotel with very friendly staff. The breakfast was good, nothing exceptional. To get a five star rating not much would be required. but a bit more of awareness of the staff. As I said very friendly but a bit amateurs. Why? if you have to ask every morning (an not only us) for glasses for juice, almost no cover complete (fork, spoon oder knife missing), if the bring you a new coffee the leave the old empty cup on the table... Thats what I experienced both mornings at breakfast. There was enough staff. A small problem I know ;-)

Lovely hotel! Very stylish in a lovely old building! Service was lovely and the room was very spacious! Loved the balcony! Was close to the metro and the neighborhood was charming! Looking forward to going back again.