Hotel Paris Bastille Boutet-MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 5,095 reviews

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Hotel Paris Bastille Boutet-MGallery
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+ 20 Services

Hotel extras

  • Unwind at the SPA

  • Lush vegetated terraces

  • Discover our Signature suites

  • Private parking

  • Private on-site car park

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Paris Bastille Boutet-MGallery

22 24 Rue Faidherbe
75011 paris
france

Fax: (+33)1/40246564

Check-in from 15h00

Check out up to 12h00

  • RATP:  46 FAIDHERBE

  • RATP:  8 FAIDHERBE

  • By plane

    CHARLES DE GAULLE At 29km / 18.02 miles

  • By plane

    PARIS ORLY At 17.2km / 10.69 miles - Shuttle paying

  • By train

    GARE D'AUSTERLITZ At 2.1km / 1.3 miles

  • By train

    GARE DE BERCY At 2.5km / 1.55 miles

  • By train

    GARE DE L'EST At 3.8km / 2.36 miles

  • By train

    GARE DE LYON At 1.4km / 0.87 miles

  • By train

    GARE DU NORD At 4.5km / 2.8 miles

GPS:48.851725, 2.383723

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

LE BAR DU BOUTET Non contractual photo

Our accommodation(s)

Our 80 rooms and suites are unique and exclusive, with warm and sleek wood interiors giving way to high ceilings bathed in natural light. For families, the hotel provides connecting rooms. Rise above it all and admire the City of Light from the private terrace of your Deluxe suite. Relax in the steam shower before returning to your sitting area to savor a tea or coffee in front of the stunning view.

Our guest reviews for
Hotel Paris Bastille Boutet-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,095 reviews

TripAdvisor Rating 4.5/5

754 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Proche Bastille, proche restaurants

Customer review rating 4.0/5

Hervé Couples - 21/11/2021 Confirmed reviews ALL

Hôtel cosy

Well located ; good stay ; nice staff

Customer review rating 5.0/5

B. Couples - 15/11/2021 Confirmed reviews ALL

It was a wonderful experience. All this day was perfect. The room was big and so beautiful. Thanks for the smile of the staff who is really nice. I recommend this hotel!!!

Very good rooms and location, service not up to standard.

Customer review rating 3.5/5

Anthony D. Couples - 08/11/2021 Confirmed reviews ALL

First of all, I love the rooms in this hotel, they're spacious, airy and have great beds. The location of the hotel is one of the best I know in Paris when it comes to restaurants in the neigbourhood. However, I think management was on holiday when I stayed at the hotel. Staff at reception were not experienced at all (you should let them stay in a few hotels so they understand the business), slow and not very welcoming. The reception area around 12 was very crowded and uncomfortably in covid times. With online checkins and checkouts (that I used), this should be avoided. We didn't have breakfast (as we were disappointed last time around, it was not up to Sofitel Mgallery standards), but exchanges our voucher for a drink in the bar, to take to the room. We waited 10 minutes before someone showed up, with 3 (!) people at the reception staring at us and not doing anything. Someone from the cleaning staff showed up to call someone from food/beverage. This turned out to be someone who had just spent his first day after the bar. We asked two beers, which he brought to the room (after 30 minutes), unfortunately he had nothing to open the bottles, so had to run back to the bar. You could do so much more turning both breakfast room and bar in a cosy cocktail bar, living up to the standards of this hotel. Last but not least: invest in people for housekeeping, they're hopelessly understaffed. Our room was still not cleaned at 17:30, when we came back from our walks in Paris. We were tired, wanted to take a shower before going out for dinner, so turned down the offer to clean the room later. So, in brief, we will come back, location and rooms are great. But improve your service drastically, it is up to a 3 star Ibis hotel right now.

Well located

Customer review rating 4.0/5

Aikta Couples - 05/11/2021 Confirmed reviews ALL

Great little hotel in the 11th arrondissment. Room was nice and the spa in the hotel was lovely. We will be back!

Good location - comfy accommodations

Customer review rating 3.5/5

Peter M. Couples - 01/11/2021 Confirmed reviews ALL

Overall I enjoyed my stay there. The concierge was very helpful and was able to accommodate my limited French vocabulary and change to English when needed. The hotel was very clean and had the appearance of a 4 star hotel. It was also in a great location and had many great restaurants nearby, as well as the subway being just a block or two away. The rooms had a very comfy bed, as well as a nice modern shower and clean bathroom. The only drawbacks were that the rooms were a little basic based on what I expected. It had everything one needs, but was a tad small and felt a little empty. And it would have been nice if the continental breakfast was included in the price. Because of the cost, I never got the continental breakfast at the hotel, but that’s okay because there are many great bakeries near by. Overall really enjoyed my stay!

Excellent Hotel

Customer review rating 5.0/5

Nick C. Couples - 26/10/2021 Confirmed reviews ALL

Lovely hotel, Great location, friendly staff. Very comfortable bed, and quiet - we slept very well. Great facilities and exceptionally clean

Delicious stay

Customer review rating 4.0/5

Anne S. Couples - 24/10/2021 Confirmed reviews ALL

Nice Hotel with Nice and helpfull staff. Our room with tube, space and terrasse was fantastic. The breakfast has all you need. The pool, spa and hamman is quite unique for Paris. We allmost had it for ourselves. Thank you

Nice stay in a strategic location

Customer review rating 4.0/5

Antoine Couples - 19/10/2021 Confirmed reviews ALL

Pleasant stay, comfortable room and great to enjoy the spa to relax.

Thank you very much for taking the time to share your experience at the Paris Bastille Boutet ! It is always a pleasure to receive positive feedback and we are glad to read that you enjoyed every aspect of your parisian stay, from the confort of the room to the quality of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Boutet Team

Good location, nice room.

Customer review rating 4.5/5

Am Business - 17/10/2021 Confirmed reviews ALL

Good short stay - breakfast was very expensive (28 EUR) - otherwise the stay was good.

Dear Atul M., Thank you very much for taking the time to share your experience at the Paris Bastille Boutet ! It is always a pleasure to receive positive feedback and we are glad to read that you enjoyed every aspect of your parisian stay, from the confort of the room to the quality of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Boutet Team

Good stay helpfully friendly

Customer review rating 4.5/5

Paul N. S. Couples - 17/10/2021 Confirmed reviews ALL

Nice and well run quaint hotel closed to the station

Dear Paul S., Thank you very much for taking the time to share your experience at the Paris Bastille Boutet ! It is always a pleasure to receive positive feedback and we are glad to read that you enjoyed every aspect of your parisian stay, from the confort of the room to the quality of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Boutet Team

Disappointed - With MGallery

Customer review rating 2.5/5

Carr Solo - 15/10/2021 Confirmed reviews ALL

Supposed to be 4/5 star, felt decidedly 3 stars. Good aspects - Shower & Pillow. Negative Aspects - TV channels (Some stalled), No proper restaurant on-site, disappointing room service options, Pricey breakfast. Have a bottle opener in the rooms! No info on local area. Hotel needs to try harder.

Well located. Clean comfortable room. Great breakfast

Customer review rating 4.5/5

Anonymous Couples - 08/10/2021 Confirmed reviews ALL

Stayed for three nights in Paris at end of our France trip. Great place to wind up

Room was fabulous

Customer review rating 4.5/5

David W. Couples - 30/09/2021 Confirmed reviews ALL

Whilst the initial impression was a little underwhelming the hotel was immaculate and our junior suite garden terrace room probably the best hotel room we have ever stayed in. Every comfort catered for. One small thing would be get rid of the paper cups!!

Customer review rating 5.0/5

Elodie Business - 20/09/2021 Confirmed reviews ALL

well located, lively neighbourhood, super clean hotel

A nice hotel, but not a five-star service experience.

Customer review rating 4.0/5

M.y. Couples - 10/09/2021 Confirmed reviews ALL

This beautiful hotel is located in a wonderful neighborhood close to lots of bars and restaurants. The location is not perfect for your average Parisian tourist, but was perfect for us because it was close to family. We had an extended stay, and the larger Junior suite gave us a little extra room and a small sofa in addition to standard amenities such as desk (for eating breakfast) a mini-fridge and a coffee maker. We also enjoyed having the pool and workout facilities at our disposal. We didn’t bother with the expensive breakfast since there are so many restaurants and markets nearby. There were several service failures I’d like to address. Our visit was in August and the hotel only offered winter-weight bedding - a thick duvet with not even a top sheet to help regulate your personal temperature. This was way too warm, and it took several conversations with the front desk to figure out that they couldn’t help us. We finally removed the Duvet and slept with only the duvet cover and used a bath towel as a “blanket” and fiddled with the air conditioning to get to comfortable sleeping conditions. The housekeeping staff seem largely unsupervised. Small requests (I wanted caffeinated, not decaf, coffee pods in my room) were not noted, and twice the housekeepers walked into my room without knocking, not realizing that I had come home. These fairly minor irritations didn’t keep me from having a really nice stay, but at a five-star hotel (in theory) I expect better than a three star service experience.

Great service

Customer review rating 5.0/5

Jorge Families - 08/09/2021 Confirmed reviews ALL

We stayed the weekend and the service was excellent. The staff was professional and the amenities were nice.

Little Gem

TripAdvisor rating 5.0/5

SingaporePhill 18/08/2021 TripAdvisor review

We stayed two nights and found the room was very good. Breakfast was a little over priced if not included but food was good. Staff very helpful. Building is really nicely renovated but location is not as central as others.

Poor customer service, extra payment and delayed checkin

TripAdvisor rating 1.0/5

ashwaniupadhyay Friends getaway - 03/01/2020 TripAdvisor review

The front office staff lacks empathy for the customer. They charged us for the breakfast even after telling that it is optional. We had not taken breakfast but had to pay 30 euros for the breakfast. The front office staff had initially denied checkin saying that our booking cannot be found in the system. They made us make a new booking by paying 300 euros for stay and 30 euros for the breakfast. They delayed the checkin even after payment and told us that rooms are not available for next day. At checkout they again offered us rooms. The front office is a total mess. Only one emoployee at the front office was empathetic and allowed us to keep the luggage in the luggage room. If you want to mess us your holidays and experience a stay where every thing is about money, please book this hotel.

Dear guest, Thank you very much for taking the time to review your stay at the Hotel Boutet, feedback are very important for us. I am truly sorry to hear that you had a really bad experience with our Front Desk team. I know they really tried to help you as your initial booking had been done through a fake travel agency, therefore we did not have it in our system. As you might be aware we were really busy during the New Year period and we were fully booked for the 31st when you checked in but had some cancellations within the night due to the current strike in Paris, that is why some rooms were available in the morning. We are really sorry for the inconvenience and especially regarding the interaction with our staff as it is not the type of service we usually provides, in opposite we often have positive feedback for that. We will be more than happy to welcome you again in order to show you the true Boutet Experience. Please do not hesitate to contact us directly. Sincerely, Floriane F Front of House Manager

Overall a most enjoyable stay

TripAdvisor rating 4.0/5

Christakis P Solo travel - 07/02/2019 TripAdvisor review

Although I arrived early the room was ready which was a relief. The staff were very helpful with tips on best use of the Metro and nearby good restaurants. The room was well equipped with excellent shower and bed but it was rather small for it to qualify as very comfortable.

Perfect place to stay in not too touristic neighbourhood

TripAdvisor rating 4.0/5

swissmec Friends getaway - 13/10/2018 TripAdvisor review

Very good hotel with very friendly staff. The breakfast was good, nothing exceptional. To get a five star rating not much would be required. but a bit more of awareness of the staff. As I said very friendly but a bit amateurs. Why? if you have to ask every morning (an not only us) for glasses for juice, almost no cover complete (fork, spoon oder knife missing), if the bring you a new coffee the leave the old empty cup on the table... Thats what I experienced both mornings at breakfast. There was enough staff. A small problem I know ;-)

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