Novotel Paris Gare de Lyon 4 stars

Customer review rating (ALL Rating) 4.6/5 3,233 reviews

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Description

Hotel extras

  • Heated indoor swimming pool and fitness center open from 7am to 11pm.

  • Olicéa bar and restaurant with Mediterranean highlights

  • Spacious rooms in Paris for up to 4 people

  • Close to the Marais, Bastille and Accor Arena

  • Direct connections via metro line 14 to Orly and RER A to Disneyland

Our accommodation(s)

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Hotel location

Novotel Paris Gare de Lyon

2 rue Hector Malot
75012 PARIS
France

GPS:48.84538, 2.375301

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OLICEA

In the Provencal setting of the Olicea restaurant, savor generous dishes and sun-soaked tapas. We prepare Mediterranean cuisine made with local and seasonal produce.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,233 reviews

Customer review rating 5.0/5

Cedric B. Business - Confirmed reviews ALL

Staff really nice and efficient. Ideally placed at the station, it's easy to travel across Paris. Rooms are comfortable.

Customer review rating 3.5/5

Pierre M. Business - Confirmed reviews ALL

Efficace

Cher Pierre, Nous vous remercions d'être un fidèle client Gold depuis plusieurs années dans notre établissement. Nous lisons avec attention votre réponse à notre questionnaire de satisfaction. Concernant votre attente au check-in nous en sommes sincèrement navrés. Il semblerait que vous soyez arrivé aux alentours de 15H, heure du début de la récupération des chambres où l'affluence se fait plus forte. Nous vous présentons nos excuses pour cela et nous espérons que lors de votre séjour cela ne sera pas le cas. Concernant votre chambre, nous prenons avec sérieux votre remarque qui vient d'être remontée à notre Responsable Housekeeping pour investigation auprès de notre équipe. Concernant le wifi, notre équipe technique procèdera également à une vérification. Au plaisir de vous accueillir de nouveau pour une meilleure expérience, nous l'espérons. Je vous souhaite une excellente journée. Léa - Service Qualité Novotel Paris Gare de Lyon

Customer review rating 4.0/5

Mikota M. M. Couples - Confirmed reviews ALL

Ok

Customer review rating 5.0/5

Gill H. Couples - Confirmed reviews ALL

This is the second time at the hotel and the staff are always friendly and helpful. We booked the same suite as last time and it is spacious, clean and very quiet. There was a very good choice at breakfast with gluten free options for me. It is a 15 minute walk to the Batobus on the Seine, an ideal way of traveling to all the sights. We highly recommend the hotel.

Customer review rating 3.5/5

Thomas H. Couples - Confirmed reviews ALL

Spent a month travelling around Europe. Of all the hotels we experienced this one would rank last. While the hotel was certainly comfortable and clean there was nothing that stood out that I would consider memorable....not enough to bring me back. It served its purpose of being close to the train station.

Dear Thomas, We thank you for taking the time to answer our satisfaction survey. We are sincerely sorry to read you have been disappointed by your experience with us. However you do not mention any specific element that affected your stay. In order for us to improve our quality of service, we would appreciate a more detailed feedback. Do not hesitate to share with us answering this email. We look forward to welcoming you back for your next Europe trip. Wishing you a wonderful day. Léa - Service Qualité Novotel Paris Gare de Lyon

Other web-users rate our hotel

  • 1,602 reviews 9.6/10 Location
  • 1,709 reviews 7.8/10 Room
  • 2,038 reviews 9.4/10 Service
  • 22 reviews 7.4/10 WiFi
  • 878 reviews 7.6/10 Comfort
  • 851 reviews 8.5/10 Breakfast
  • 637 reviews 8.7/10 Cleanliness
  • 350 reviews 8.3/10 Pool

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