Novotel Paris Gare de Lyon 4 stars

Customer review rating (ALL Rating) 4.6/5 3,176 reviews

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Novotel Paris Gare de Lyon - Image 1
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2 rue Hector Malot, 75012 PARIS, France

Description

Hotel extras

  • Heated indoor swimming pool and fitness center open from 7am to 11pm.

  • Olicéa bar and restaurant with Mediterranean highlights

  • Spacious rooms in Paris for up to 4 people

  • Close to the Marais, Bastille and Accor Arena

  • Direct connections via metro line 14 to Orly and RER A to Disneyland

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Hotel location

Novotel Paris Gare de Lyon

2 rue Hector Malot
75012 PARIS
France

GPS:48.84538, 2.375301

Telephone
Fax +33 1 44 67 60 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OLICEA

In the Provencal setting of the Olicea restaurant, savor generous dishes and sun-soaked tapas. We prepare Mediterranean cuisine made with local and seasonal produce.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,176 reviews

Customer review rating 4.0/5

Akos S. Families - Confirmed reviews ALL

The reception staff was friendly and efficient although my late evening check in. The station is very convenient for late train arrival. The room was well prepared and nicely cleaned. The bed was comfortable. Would be great to have option for side sleepers pillow for better neck support. The safe was locked at my arrival so I couldn't use it. However it was not necessary for 1 night. After my departure the hotel reached out , that they found an item (an ID card) in the room, but very clearly that was not mine, it was a bit strange that the hotel shared somebody's ID card picture with me. I don't find that very safe and somewhat gives out private details of individuals, maybe this practice should be reviewed and the staff could only contact the person who needed, the hotel must have a record who stayed in the room before me.

Customer review rating 4.0/5

Lotta M. Families - Confirmed reviews ALL

Rooms nice and clean, tasty breakfast with great variety and choices. Staff generally rather helpful, but not always quick or efficient.

Customer review rating 3.0/5

Isabel D. Friends - Confirmed reviews ALL

Absence of air conditioning at all times and days is unacceptable for any 4-5 star hotel. Rudeness of the bartender Mark is not something I have seen in any other dining establishments in Europe (he was asking to make space for other customers as soon as we have finished the drinks which we bought from the hotel, and wouldn't allow us, hotel guests, to continue our conversation at the table). My request to speak with the manager was met in a friendly fashion by the front desk clerk, but manager has not contacted me in the following 3 days.

Customer review rating 0.5/5

Bhupinder S. Business - Confirmed reviews ALL

Im asking for the local tax paid at the hotel's invoice & have sent reminders too!. Nobody responds to an email. Pathetic service!

Dear Guest, Following your request, we confirm that your local city tax invoice, has now been sent to you. It is possible that there was a delay or an issue with the initial transmission, and we regret any inconvenience this may have caused. However, we would like to address the tone of your feedback. While we understand that a delay in response can be frustrating, we consider your rating of 1/10 and your comment about "pathetic service" to be both excessive and unfair, especially as it does not reflect the overall quality of your stay at our hotel. Wishing you a lovely day. Léa - Service Qualité Novotel Paris Gare de Lyon

Customer review rating 4.5/5

Michelle N. Couples - Confirmed reviews ALL

The location is perfect for departing and arriving to and from the Gare de Lyon, of course. We had an efficient check in experience allowed to check in quite early and were upgraded to an executive room. The room was comfortable and spacious though it was difficult to get the A/C to work to cool the room off appropriately. I still love the Karma bathroom amenities and the small pool is great for a quick dip. The fitness room is small but functional so that is nice. The bartenders are friendly and the front desk staff efficient. So no complaints there. My only qualm was that when I tried to start the kettle for tea on the morning of our second stay, we blew a fuse so had no lighting. My husband informed the front desk but it wasn’t resolved prior to our departure. I would reserve again if we needed convenient accommodations to Gare de Lyon.

Other web-users rate our hotel

  • 1,581 reviews 9.7/10 Location
  • 1,674 reviews 7.6/10 Room
  • 1,992 reviews 9.3/10 Service
  • 20 reviews 7.4/10 WiFi
  • 861 reviews 7.5/10 Comfort
  • 822 reviews 8.6/10 Breakfast
  • 636 reviews 8.5/10 Cleanliness
  • 335 reviews 8.1/10 Pool

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