Novotel Paris Gare de Lyon Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 14,367 reviews

ALLSAFE approved hotel

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Novotel Paris Gare de Lyon
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+ 24 Services

Hotel extras

  • New heated indoor pool open from 7am to 11pm, and Fitness area.

  • Spacious design rooms, with or without terrace, broadband WIFI offered

  • Brand new restaurant: discover the Gourmet Bar, a cuisine with southern inspirations

  • Organize your meetings in one of our 6 meeting rooms with daylight!

  • Six renovated meeting rooms for up to 90 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Paris Gare de Lyon

2 rue Hector Malot
75012 paris
france

Fax: (+33)1/44676060

Check-in from 14h00

Check out up to 12h00

  • GARE DE LYON:  20/24/29/57/61 Gare de Lyon

  • GARE DE LYON 2:  63/65/87/91 Gare de Lyon

  • Gare de Lyon:  1 Gare de Lyon

  • Gare de Lyon 2:  14 Gare de Lyon

  • Gare de Lyon:  A Gare de Lyon

  • Gare de Lyon 2:  D Gare de Lyon

  • By plane

    PARIS ORLY At 20km / 12.43 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 25km / 15.54 miles

  • By car

    A1 LILLE-BRUXELLES At 6km / 3.73 miles

  • By car

    A4 METZ-NANCY At 2km / 1.24 miles

  • By car

    A6 EVRY-LYON At 7km / 4.35 miles

  • By train

    PARIS AUSTERLITZ At 1km / 0.63 miles

  • By train

    PARIS GARE DE LYON At 0.1km / 0.06 miles

GPS:48.84538, 2.375301

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Gourmet Bar Paris Gare de Lyon

Enjoy lunch in Tuscany or mezze in Athens without leaving Paris! Let yourself be taken away by Mediterranean flavors. A stone's throw from Gare de Lyon, our Gourmet Bar has delights in store for you.

Our accommodation(s)

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements. All of our rooms are fully renovated and have a queen size bed, free WIFI, air conditioning and a 42" LCD TV. For greater comfort, choose our Executive Room: with bathrobes, slippers, free minibar and Nespresso coffee.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Novotel Paris Gare de Lyon

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

14,367 reviews

TripAdvisor Rating 4.0/5

3,687 reviews

Great location

Customer review rating 5.0/5

Anonymous Families - 29/12/2021 Confirmed reviews ALL

Awesome stay. Close to transportation, restaurants, and everything else. Big rooms too!

Dear family H., We very much appreciate your comments regarding your stay in our hotel last week. "Awesome stay" thanks for this great feedback. It is always a pleasure to receive such a comment and be sure i will share your comments with our team. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, i am glad you enjoyed the location of the hotel. That is true that our central location and the connection with metro lines is very convenient to discover our beautiful city. We are proud to offer big rooms with a size bigger than the average of 4 stars hotels in Paris and delighted to notice you enjoyed yours, the 531. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine ACCARD Directeur d'exploitation H1…

Reasonable and basic

Customer review rating 2.5/5

Ian P. Families - 25/12/2021 Confirmed reviews ALL

Average stay in average hotel

Unjustified price point

Customer review rating 2.0/5

Anonymous Business - 24/12/2021 Confirmed reviews ALL

It was fine, but for the price, it was extremely basic. No amenities, on shower gel for everything (hair, hand, body), one tiny little hand soap bar (no soap dish), no iron. Really stripped of all the reasons I like to go to a hotel.

Dear Mr D., I just came back from holidays and read your comment. Thank you for taking the time to tell us about your experience in our hotel. I am sorry that your experience did not meet your expectations. I know that my colleague Quentin talked to you about your disappointment. As other Novotel hotels we offer many amenities and i apologize if you wished more. For your information, from next february we will offer Rituals amenities. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine ACCARD Directeur d'exploitation H1…

perfect location for us

Customer review rating 4.5/5

Michael J. J. Families - 23/12/2021 Confirmed reviews ALL

Check-in got us off to a poor start. The duty check-in lady insisted we had reserved 3 rooms, not two, the third room being for 4 people. She also insisted that we would have to pay the reservation charge of 230€ for the third room which we hadn't reserved, then changed it, when we protested, to a credit note to be used only at that particular hotel at any time in the future. Meanwhile, she was getting more and more flusered bnecause she was unable to work the check-in desk computer. Later in the afternoon, when there had been a change of staff, the new receptionist said she could see nothing regarding all that on our account, that we had reserved just the two rooms as we claimed, and that no extra charges were to be made. Was the first receptionist on the make, thinking that as we are English we probably either wouldn't understand, or couldn't speak enough French to object or complain? We'll never know, but it has left us with an uncomfortable mistrust of Accor Novotel Gare de Lyon. Check-in took well over half an hour as a result of her shenanigens. Other than that, the rooms were as standard for a Novotel, the cleaning staff were brilliant and helpful, and we ate well in the restaurant.

Renewed Hotel , nice rooms

Customer review rating 3.5/5

Roberto B. Families - 08/12/2021 Confirmed reviews ALL

Stay was very good in terms of location, room and reception encounter service. However the great experience we faced as described was going down due to the very poor experience we’ve got at restaurant in regards allergies. In particular gluten free options and most importance staff knowledge and willingness to know. At breakfast only bread and cake was offered and when asking for normal gluten free food ( like could be fruit, boiled eggs, or cold meats) staff showed like annoyed by the questions and referred us back to the only two options I mentioned. For dinner experience was even worst, they announce gluten free menu and they don’t have one, staff not well prepared and again if you try to ask they show being annoyed… we have been in many many hotels and this one can’t announce they are gluten free prepared just because they have gluten free bread… very disappointing! Other than this hotel is beautiful , well connected and reception staff very nice .

Dear Mr B. Hernandez, We very much appreciate your comments regarding your stay in our hotel last weekend. It is pleasure to notice you liked almost all service in our hotel as the courtesy of the staff at the reception, the new decoration of the hotel after the refurbishment of 2020 or the location that is perfect to discover or beautiful city. Indeed, the connection with the very close railway station and the many metro lines are very convenient. However, i really apologize for your experience at the restaurant regarding your request of gluten free. For the breakfast of course we are some fruits and other standards products and with Mattihas we are preparing a new buffet with more gluten free products ! Moreover, of course we can do special meals at the restaurant with vegetables for instance. Matthias will talk to his team because their behaviour do not seem to be the one we wish in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine ACCARD Directeur d'exploitation H1…

Really great but just one issue

Customer review rating 4.0/5

Jonathan Families - 07/12/2021 Confirmed reviews ALL

An excellent stay. Great location. Very convenient parking. Comfortable immaculate room. Decent view. Stunning swimming pools with proper hours. Staff lovely. The only thing to fault is the breakfast: expensive and limited range and nothing out of the ordinary. In 2021 the quality and wholesomeness needs to be top priority.

Dear family S., We very much appreciate your comments regarding your stay in our hotel two weeks ago. It is always a pleasure to receive positive feedback. I am glad you liked the comfort of your room 603 and the facilites for families as the swimming pool. There are few hotels in Paris with a pool and we are proud to get one. Moreover, i will share your comment regarding the courtesy of our team tomorrow morning. Every day the team make the best to satisfy our guests and such a comment will serve as an encouragement to all of our staff. Thanks for them ! Regarding the breakfast i really apologize if you have not liked the offer. With Matthias, food and beverage manager, we are changing the breakfast buffet and the new range will be available at the beginning of next january. I really hope you will choose us again for your next Parisian stay and that you will try it ! Sincerely, Antoine ACCARD Directeur d'exploitation H1…

Globally satisfied

Customer review rating 4.5/5

V. N. Business - 01/12/2021 Confirmed reviews ALL

Only one night + breakfast Night was smooth (quality of the bed was perfect) Breakfast OK

Dear Mr V., We very much appreciate your comments regarding your stay in our hotel on last saturday. Thanks a lot for your great feedback. It is always a pleasure to receive positive feedback, specially when the guests tells us like you that all service were great : the breakfast, the comfort of your room 204, the cleanliness of the hotel... Be sure i will share your comments with our team tomorrow morning for the daily briefing. These feedbacks serve as an encouragement to all of our staff, thanks for them, they will be delighted. You stayed only one noght and i really hope you will choose again our hotel for your next stay in Paris and maybe for several nights ! Have a nice day Antoine ACCARD Directeur d'exploitation H1…

A bit disappointed

Customer review rating 3.0/5

Cd Business - 20/11/2021 Confirmed reviews ALL

I am a regular Platinum Accor customer, and especially of this hotel, rather well located and where we can get some silence - and thus rest. This time was a frustrating experience. Not only the bed was not prepared as requested (with sheet and blankett instead of a duvet), but the receptionist insisted upon departure that I had not pre-paid the full amount, despite the fact that he colleague upon arrival confirmed that I did. I had to pay an extra amount to then raise a request for refund - which will take at least 2 weeks. On top of that, the hotel insists on charging systematically breakfast, although I never take it. It starts to get on my nerves and i question my loyalty.

Dear Mr D., Thank you for taking the time to tell us about your experience in our hotel last week. You are a loyal guest, thanks for that ! However I am sorry that your last experience did not meet your expectations, regarding the invoice and the equipment in the room. I am sorry for the wrong information about the invoice when you arrived. I noticed you booked again, thanks for that, our hotel for several days in december and specially on the second of december. I am sure that everything will be ok and be sure you will get a blanket and sheet. Once again we really thanks you for your loyalty and i wish you a great day Sincerely, Antoine ACCARD Directeur d'exploitation H1…

Happy

Customer review rating 5.0/5

Lu Families - 14/11/2021 Confirmed reviews ALL

Nice hotel. Location convenient. Had a nice stay

Inconsiderate

TripAdvisor rating 1.0/5

Nonette M 13/11/2021 TripAdvisor review

My sister stayed for a night in this hotel few days ago. I was not aware that I booked another room on the same day. My sister tried to explain to the hotel that I was not aware of this and if they can refund the other charges they made.. They told my sister they can't refund it back due to their policy, instead they offered another night for my sister to stay and pay extra 20 Euros. 200 Euros to charged in a room that is not used is for me not right... It's a lot of money to take for another booking that I am not aware of..

Well located, the room was very good and clean and quiet. breakfast was good.

Customer review rating 5.0/5

S. Solo - 09/11/2021 Confirmed reviews ALL

I came to watch the tennis tournament in Accor Arena. Thats why I looked for an hotel near by and not very expensive :). happy to have found this one. very good comparing to price in all aspects. also 1 min from the gare de lyon which helped a lot.

Very conveniently located

Customer review rating 4.0/5

Anonymous Business - 08/11/2021 Confirmed reviews ALL

Good stay

Dear Mr W., We very much appreciate your comments regarding your stay in our hotel last weekend. It is always a pleasure to receive positive feedback ! About the location of the hotel that is true that is very convenient as we are at few meters from the railway station and metros lines. Moreover, the heart of Paris is very close and that is perfect to discover easily our beautiful city ! "Good stay" thanks for this feedback i will shaere to the whole team during the briefing of tomorrow morning. You enjoyed your stay but if you have any feedback regarding a service that could be improved feel free to send me details. Indeed, our daily objective is to improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine ACCARD Directeur d'exploitation H1…
Customer review rating 4.5/5

Elaf O. Families - 04/11/2021 Confirmed reviews ALL

Brilliant experience, I live in London and been to 5* hotel so I thought nothing will satisfy me in Paris but Novotel prove me wrong. Hospitality was spot on very helpful welcoming staff, will always book with you we come to Paris in the future…keep it up

An excellent choice

TripAdvisor rating 5.0/5

Andreas G Friends getaway - 01/01/2020 TripAdvisor review

Proved to be an excellent location due to limitations of transport due to strikes. Excellent service, helpful and smiling stuff willing to assist, the room was ready early as we arrived in the morning, very clean rooms and the cleaning ladies deserve the best and a quite rich breakfast. Enjoyed every day and night during our Xmas holidays.

Dear Andreas G, thank you for taking the time to leave us a comment. We are really delighted that you enjoyed your stay with us. We will be happy to welcome you again. A bientôt.

Slightly Disappointing

TripAdvisor rating 3.0/5

chrsbocock Couples - 14/10/2019 TripAdvisor review

The hotel was undergoing some refurbishment and there were workmen working in the next room. Lots of noise, plastic sheeting in the corridors. Although tea and coffee were provided in the room there were only paper cups, rather spoit the experience. Overall disappointing for the price.

Dear chrsbocock, Thank you for taking the time to share your feedback following your stay in my hotel. Indeed, some renovations are currently underway in Novotel Paris Gare de Lyon. The information is given on the AccorHotels website and we have made a communication to all our customers whose contact details were known, but apparently some have obviously not arrived at destination and I am sincerely sorry. We are as well currently working on the reduction or even removal of plastic and disposable items in the hotel (bottles, cups, glasses...) I hope to welcome you again. A bientôt ! Serge Lenormand

Friendly athmosphere during building works

TripAdvisor rating 4.0/5

Hans Rudolf H Couples - 13/10/2019 TripAdvisor review

We stayed for one week. In spite of building works in the hotel, we met really friendly hotel-people from Novotel. Many thanks for your cheerful engagement during this hard time for you. The only missing point from our point of view was the below average heating in the hotel room.

Dear Hans Rudolf H, Thank you very much for your encouraging message. My team and I work continuously to minimize all inconveniences and it is nice from you to notice it. A bientôt ! Setge Lenormand

Excellent Location in Paris with Free Breakfast for Children

TripAdvisor rating 4.0/5

anonymousD6846KT Family - 11/08/2019 TripAdvisor review

Stayed 2 nights. Everything is good but the cleanliness around the hotel building is average (also smell like Paris). Breakfast for Adult costs EUR 16 but for a family with 2 kids, average is about EUR 8 per person and is reasonable.

Dear anonymousD6846KT, Thank you for sharing your feedback about Novotel Paris Gare de Lyon. I am glad that you enjoyed your stay in the hotel and in Paris! We are currently working with the City Council to sort the outside cleanliness situation out. Breakfast amounts to 18EUR ofr an adult, and it is indeed free under 16 years old. I wish you a very good day, See you soon,

Great hotel in prime location

TripAdvisor rating 5.0/5

MrTCDD Family - 07/08/2019 TripAdvisor review

The hotel is perfectly situated next to the Gare De Lyon. Perfect for exploring Paris. From start to finish the staff were brilliant, always quick to meet our needs. The room was spacious with a great view if the square. The breakfast included each morning was perfect with 2 rooms available, one being a family room equipped with entertainers. Nothing like starting the day dancing with a Smurf. The pool was a great addition which the kids enjoyed plus the kids area in the lobby was a lifesaver. Great hotel with lovely staff.

Dear MrTCDD, Thank you very much for recommending Novotel Paris Gare de Lyon. I am so glad to see you loved the hotel and its facilities! I shared your review with the staff, which thank you as well! I am looking forward to welcome you back very soon, A wonferful day to the family !

Good location.

TripAdvisor rating 3.0/5

Brian M Couples - 05/08/2019 TripAdvisor review

Mixed feelings about this hotel as we had to move room due to a couple of issues. The hotel is in a good location and the room was clean and comfortable but the matter of plastic glasses & paper cups for the mini bar & coffee machine does not lend itself to this Accor brand. Presumably this is being done on cutting hotel costs and increasing margins but by doing so does not sit well with environmental concerns.

Dear Brian, Thank you for sharing your feedback about Novotel Paris Gare de Lyon. I am so sorry you had to face the issues you've mentioned. I am also glad to see you've been taken care efficiently by the staff, so everuthing ended fine. I totally understand your concern about the environmental point with the plastic glasses and paper cups. Even if we separate carefully waste before they get properly recycled, I am currently working on the subject. Please know that we would love to welcome you back, Have a good day,

Great hotel close to train station

TripAdvisor rating 5.0/5

meggsy77 Family - 26/07/2019 TripAdvisor review

We booked 2 rooms here as we were arriving late by train. The hotel is adjacent to the station. The rooms were impeccably clean, roomy and bathroom had all the amenities we needed for our stay. The beds are unbelievably comfortable. Check in was quick; staff very friendly.

Dear meggsy77, Thank you for sharing your mind about Novotel Paris Gare de Lyon. I'm glad you had such a wonderful stay with us! I am looking forward to see you back soon!

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