Novotel Paris Gare de Lyon 4 stars

Customer review rating (ALL Rating) 4.6/5 4,187 reviews

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2 rue Hector Malot, 75012 PARIS, France

Description

Hotel extras

  • Heated indoor swimming pool and fitness center open from 7am to 11pm.

  • Olicéa bar and restaurant with Mediterranean accents

  • Spacious rooms in Paris for up to 4 people

  • Close to the Marais, Bastille and the Accor Arena

  • Direct connections via metro 14 to Orly and RER A to Disneyland

Our accommodation(s)

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Hotel location

Novotel Paris Gare de Lyon

2 rue Hector Malot
75012 PARIS
France

GPS:48.84538, 2.375301

Telephone
Fax +33 1 44 67 60 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Olicéa

In the Provençal setting of the Olicéa restaurant, savor generous dishes and sun-soaked tapas. We prepare Mediterranean cuisine made with local and seasonal produce.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  4,187 reviews

TripAdvisor Rating  4.0/5  3,854 reviews

Certificate of excellence 2023

Good location

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

All staff were pleasant and accomodating

Customer review rating 1.5/5

Kristian Business - Confirmed reviews ALL

Check in took 30 min because there was a group check in ahead of me No iron in room which is fine - called reception, nobody picked up phone. Went down to reception and got it sorted but not ideal compared to expectations.

Dear Kristian, We are sincerely sorry you had to wait for your check-in. This thursday was a busy day for us and unfortunatly when big groups arrive like that the arrival process can be a bit longer. Indeed our rooms do not include irons. We have a special rioning station on level 3. I am glad to read everything went well in the end. We do hope that overall you appreciated your stay with us. I wish you a lovely day. Léa - Community & Quality Manager Novotel Paris Gare de Lyon

Next to the station - super convenient & spacious

Customer review rating 4.5/5

Marguerite Families - Confirmed reviews ALL

Friendly staff - comfortable accommodation - modern with spacious corridors - the swimming pool is just a skinny strip of water, so don’t just book for this reason. Perfect for an overnight stay before hopping on the TGV

Good location

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Well located beside Gare De Lyon station, very convenient but the walk way is a bit dark. Furthermore, the room is not really sound proof as can hear people chattering and noises from opposite station. Overall good stay with friendly and helpful staffs.

Dear Guest, We thank you very much for answering our satisfaction survey. We are happy to read you noticed the the friendliness and sympathy of our team. We are sincerely sorry you have been disturbed by some outside noise. Our maintenance team will check your room. We wish you a lovely day. Léa - Community & Quality Manager Novotel Paris Gare de Lyon

Disaster experience with very poor people

TripAdvisor rating 1.0/5

Thomas G TripAdvisor review

I would think twice before booking at this hotel. And especially do not rely on their payments system. I booked 5 nights in Paris in December 2024. I booked on the website and payment was confirmed. I received a booking reference via email. Novotel then cancelled my booking, saying there was a payment problem, and never informed me. So 5 days before my trip, I contacted them to check everything was OK and they told me my reservation was cancelled. The staff and the manager did not lift a finger to help me. So I had to find somewhere else at the last minute. Very bad experience.

Dear Tom, We have read your 2 reviews on different platforms. You intiated your pre-paid booking through the website 3 weeks ago. The transaction failed which means there was a problem with your card and we did not receive the payment. In that case the booking is automatically cancelled as the paiment can not be done. Following that event you received an automatic mail informing you about the cancellation of your booking. Four days before your arrival, you contact us to validate your booking. Our team informs you about the cancellation and you mention not receiving a mail. Two days ago you contact our team again and we offer you to do the payment again keeping the initial price. You refuse saying you already have booked another hotel. You can not say our team "did not lift a finger" as we offer you to re-do the payment for the same booking. Thank you very much. Have a lovely day. Léa - Community & Quality Manager Novotel Paris Gare de Lyon

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Other web-users rate our hotel

  • 1,730 reviews 9.5/10 Location
  • 1,899 reviews 7.6/10 Room
  • 2,163 reviews 9/10 Service
  • 16 reviews 6.8/10 WiFi
  • 1,045 reviews 8.2/10 Breakfast
  • 975 reviews 7.5/10 Comfort
  • 662 reviews 8.1/10 Cleanliness
  • 490 reviews 6.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.