Novotel Paris Gare de Lyon Hotel 4 stars

I had one issue that was a problem - there was a lot of drilling during the day that made it uncomfortable to stay in the hotel room during the day. I feel that if I was advised of this in advance I could have made alternative plans and trips to avoid being in the hotel in the day time.

During our stay at Novotel Paris Gare de Lyon the entire ground floor was under heavy renovation; the pool was closed and breakfast was served on the 1st floor in narrow rooms; once we had to wait 20 minutes to be seated and on some of the days we were disburbed by heavy noise from the works. I would not complain if I would have known about this before booking. Although the hotel manager pretends the works are mentioned on the hotel and booking website, this WAS NOT the case when I have made the booking. I had booked the room 5 months ahead as part of a confirmation present to my son. The room price was not reflecting the reduced services which we have experienced. So, either the management has missed to announce the works early enough in advance, or it should have informed clients with reservations ahead of their arrival, offering them free cancellations or some form of discount to restore value for money. This was the 5th trip to a Novotel hotel in one year and it was the worst experience made so far with this chain.

Hi, we’d a good experience in your hotel because we were in a relaxing family trip, but when we did the reservation we didn’t expected some of the things we found. For example we did a reservation of a connecting room and we found two rooms one next to the other but not connected. We ask to change but until the next day we couldn’t get the connecting. When we did the reservation we asked how much would cost the breakfast and they told us that for the connecting room was free of charge but when we arrived was not that way and we’d to pay for it. Also, when we paid they want us to pay for three adults and for a dinner we didn’t take in the hotel. They told us, that in the connecting room are always 3 adults so that we’d to pay for 3 breakfast and for 3 taxes. Finally they understood we were 2 adults and 3 children so finally they change the bill and we paid only for 2 adults. What I found was more scandalous is the fact they wanted to charge us for a dinner we didn’t took in the hotel. They told us that was charged in the room so we’d to pay it but we didn’t did so. That was too much. We need to return to France many times during the year but after that we’ll really think about come back to your hotels. Júlia c.

Excellent location. Amazing supportive staff. Breakfast quality was good. But the cost of breakfast was on the higher side, considering the spread from an Indian options available to eat.

The hotel room was big and nice. However full of mosquitoes who bite us at night and specially to my son (4 years old). The hotel was performing some big maintenance works (of whom we didn't were informed in advance) causing some level of discomfort. Sincerely speaking, we could have been rewarded with a price reduction! I know that prices in Paris are expensive, however I paid nearly 600 euros for 3 nights and this is a lot! Breakfast was nice the first day, but the third day was boring and repeating (all the same). Staff at the hotel were also nice but not specially friendly, just OK. If I've to come back to Paris I'd chose another hotel, maybe more personalized and less standardized, maybe with smaller rooms but more personal or, better explained, with a more personal touch.

We choose the hotel (over the once with Eiffel tower view) because the swimming pool. It was big disappointment to learn that swimming pool was closed. It was not mentioned on the Accor website ( or booking.com page).

The hotel was a building site.

The hotel staff was very kind and knowledgeable. Located near transit systems awesome restaurants and bars. Definitely will visit again!!!!!!!

The overall staying was a bit messy. We were not informed of any renovation and not informed that the pool was closed. Really disappointing for our 2 daughters. When we arrived, the room was not prepared for 4 people. Only 2 beds where in place and no extra water. We would have definitely chosen another hotel if we knew this upfront. The room and staff was fine and as expected. The staff was really trying to organize the breakfast as well as they could.

Some things to improve: 1. It was very difficult to find parking of hotel, the street was so narrow and no signs how to go for parking. 2 hours spend to find a way for parking. Even taxi driver couldn't find a way immediately. You're need to put signs to find the street enter the hotel and parking; 2. We chose this hotel because there is a pool but when we arrived we were disappointed that pool is under reconstruction. There were no information on site about this and that made users disappointed. Kind regards Ilze L.

Novotel at Gare de Lyon is well positioned for nay transfer within Paris. As it is under refurbishment i would give just a satisfied vote and i guess ti will be excellent once the job will be completed

Hello , special thanks to the front desk , and the lady at the restaurant entrance. for their friendly & professional attitude . room is noisy easily can hear doors flapping outside and near by rooms, fridge was generating noise during the night. thanks

Rather dissatisfied as the main attraction was the pool for my kids which was under renovations. The breakfast was standard-wider selection of fruits would have been great. The queues for breakfast were ridiculous-clear that due to the renovations, their simply wasn’t the space to accommodate the guests. Room could do with some redecorating-mainly the bathroom, mastic needs replacing and other areas need touching up.

Good clean room with great staff

It was a horrible experience as there are more than 10 mosquitoes in the room on first night. So we requested to change room on the next morning. The staff was understanding but “ SURPRISED” with our experience. So I told her that I could show her the photos of mosquitoes. After checked out 3 nights for Amsterdam, we back for 2 nights again. Poor that we fully paid and was failed to cancel, so needed to back again. When we were staying in Amsterdam, both of us were so sad that we needed to back to the mosquitoes house again soon and counted down. When checked in at counter, I told her my experience and requested higher level and different directions with my 1st night room. She told me that all are the same. And she showed me there was a mosquito at the FO counter immediately. I was so odd when she said so. Finally I begged her for a higher level with the disable room. I really wanna cancel the booking or just no show and walk in to another hotel. But sure that the rates would be very high. So I needed to stay. I shared this experience with my hotelier colleagues, they were very odd also. However, I finally understood why ALL staff in this hotel would have this bad attitude. It was because they were working in this bad environment every day. I planned to send the complain letter from my first day . But now, I just wanna share my experience to the management. Hope they would consider the working environment of the staff, otherwise, they would not able to provide good or even fair service. Positive thinking, it would be a good case study for our future training. Thank you!