Novotel Paris Gare de Lyon Hotel 4 stars

I’m very happy for my stay with Novotel hotel and I will definitely recommended it to my friends

Comfortable and well-appointed rooms and great staff. Disappointed that the ground floor area was still being re-modelled after our previous visit in December - seems unnecessary as it was fine before and introduces clutter into what was a clear space. Our major issue was that on the second night (out of 3) we were kept awake by an intermittent noise that seemed to be coming from directly above our bathroom (510) which sounded like drilling, or a water pump. At 02.00 I went down to reception to investigate. While I was there my wife recorded the noise on her phone. The night staff sought to find the cause of the noise but were unsuccessful. We were offered an alternative room which my wife and daughter moved to, but I stayed put as we had too much luggage to move. There was no more noise that night but it recurred on the following afternoon. We lost a night's sleep which spoiled our plans for Saturday. On checking out on Sunday, the manager was extremely helpful and sympathetic, said he would raise it with his manager and we exchanged contact details. However I don't believe I heard back and trust we have not been charged for the second room. Other than this event, we have been staying at this hotel over a 20-year period and rarely had any problems.

The room and the parking facility very nice, The service from the bar in the lobby was not at all good waited at least 20 mins to receive a bottle of wine only to have it served warm. Also upon return to the hotel after dinner could not get a nightcap at exactly midnight a bit much for a guest.

Ideally located hotel with nice rooms and not so expensive

great stay and good location

We come each year before heading down to the Alps

Most things went went well service was great, the meal options were satisfactory. The bad sides of our sty was the room and the construction work that was going on the ground floor. The room was small compared to what I have seen on the picture and too sympathetic. The room will be fine for business traveler but not great for a relaxing holiday with a family. The dusty corridor and main reception was not nice.

Proved to be an excellent location due to limitations of transport due to strikes. Excellent service, helpful and smiling stuff willing to assist, the room was ready early as we arrived in the morning, very clean rooms and the cleaning ladies deserve the best and a quite rich breakfast. Enjoyed every day and night during our Xmas holidays.

The hotel was undergoing some refurbishment and there were workmen working in the next room. Lots of noise, plastic sheeting in the corridors. Although tea and coffee were provided in the room there were only paper cups, rather spoit the experience. Overall disappointing for the price.

We stayed for one week. In spite of building works in the hotel, we met really friendly hotel-people from Novotel. Many thanks for your cheerful engagement during this hard time for you. The only missing point from our point of view was the below average heating in the hotel room.

Stayed 2 nights. Everything is good but the cleanliness around the hotel building is average (also smell like Paris). Breakfast for Adult costs EUR 16 but for a family with 2 kids, average is about EUR 8 per person and is reasonable.

The hotel is perfectly situated next to the Gare De Lyon. Perfect for exploring Paris. From start to finish the staff were brilliant, always quick to meet our needs. The room was spacious with a great view if the square. The breakfast included each morning was perfect with 2 rooms available, one being a family room equipped with entertainers. Nothing like starting the day dancing with a Smurf. The pool was a great addition which the kids enjoyed plus the kids area in the lobby was a lifesaver. Great hotel with lovely staff.

Mixed feelings about this hotel as we had to move room due to a couple of issues. The hotel is in a good location and the room was clean and comfortable but the matter of plastic glasses & paper cups for the mini bar & coffee machine does not lend itself to this Accor brand. Presumably this is being done on cutting hotel costs and increasing margins but by doing so does not sit well with environmental concerns.

We booked 2 rooms here as we were arriving late by train. The hotel is adjacent to the station. The rooms were impeccably clean, roomy and bathroom had all the amenities we needed for our stay. The beds are unbelievably comfortable. Check in was quick; staff very friendly.

Stayed here overnight as had an early train to Montpellier next day. Very busy hotel but room was bigger than expected and quiet. Check in and out was ok, breakfast very good but service in the bar was poor, barman quite rude. Service in other areas of the hotel was good, just the bar that was woeful. Would I stay here again? not sure, would probably depend on what else was available in the area and pricing.