Novotel Paris Gare de Lyon Hotel 4 stars

We come each year before heading down to the Alps

Most things went went well service was great, the meal options were satisfactory. The bad sides of our sty was the room and the construction work that was going on the ground floor. The room was small compared to what I have seen on the picture and too sympathetic. The room will be fine for business traveler but not great for a relaxing holiday with a family. The dusty corridor and main reception was not nice.

Construction was a bit disruptive, but tolerable.

Always go there, location is convenient but this year with the renovation of the place didn’t make the stay plaisant! Could at least tell the clients and give a discounted price!

Perfectly decent hotel in good location. Perhaps when booking you could mention the building works?

Staff were excellent rooms as expected from Novotel very good. What wasnt was the works being done ground floor

prettige service

The hotel was under construction and we were not notified in advance. There was a strong smell of paint / building materials and most of the hotel was unusable.

The ground floor is a mess. Temporary reception area. Building in progress on ground floor looks unwelcoming and makes guests feel like they are staying in a building site. Breakfast was in a makeshift canteen. Accor should make clear that the hotel is undergoing refurbishment when guests book. Either the hotel should be shut while the work is going on or you should discount the room rate. You shouldn't charge full price for this. You are devaluing the Novotel brand.

Hotel allright, but part closed for renovation

Rooms comfortable enough. But a couple of things to improve - non-slip mats in the bath and a grab rail. The big problem was the ongoing internal refurbishment works. I was warned on the web site when I booked but still. And one of the three lifts did not reach the ground floor. If that one arrived you were advised to take another but you cannot choose a lift!! It should have been deactivated for the duration.

Much work being done in public areas. Room up to date, quiet and comfortable.

Bad experience as the hotel is being fully refurnished

Great and quiet room. very large and with modern bathroom. 7th floor, facing the square behind the hotel free minibar and coffee machine in the room Good breakfast even if the room is a bit packed... but this is probably temporary during renovations. smooth check in chech out... Upgraded as diamond... although no communication or mention of it at check in ... but what counts is to be upgraded... :-)

The lobby and main areas of the hotel were all under construction. The lifts did not all connect to the ground floor. There was no warning of this at the time of booking, which was not far in advance.