Novotel Paris Gare de Lyon 4 stars

Customer review rating (ALL Rating) 4.6/5 3,226 reviews

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Novotel Paris Gare de Lyon - Image 1
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2 rue Hector Malot, 75012 PARIS, France

Description

Hotel extras

  • Heated indoor swimming pool and fitness center open from 7am to 11pm.

  • Olicéa bar and restaurant with Mediterranean highlights

  • Spacious rooms in Paris for up to 4 people

  • Close to the Marais, Bastille and Accor Arena

  • Direct connections via metro line 14 to Orly and RER A to Disneyland

Our accommodation(s)

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Room 1

Hotel location

Novotel Paris Gare de Lyon

2 rue Hector Malot
75012 PARIS
France

GPS:48.84538, 2.375301

Telephone
Fax +33 1 44 67 60 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OLICEA

In the Provencal setting of the Olicea restaurant, savor generous dishes and sun-soaked tapas. We prepare Mediterranean cuisine made with local and seasonal produce.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,226 reviews

Customer review rating 4.0/5

Nusaybah V. Business - Confirmed reviews ALL

Dear Nusaybah, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location, the variety of breakfast options, and the customer service provided by our team. It is also wonderful to know that you were able to enjoy our gym. We appreciate your positive remarks and look forward to welcoming you back in the future. Émile - Quality Service Novotel Paris Gare de Lyon

Customer review rating 4.5/5

Emma R. Families - Confirmed reviews ALL

Dear Emma, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the cleanliness and comfort of your room, the complimentary drinks, and our pool facilities. Regarding the door facing Gare de Lyon, please accept our apologies for the inconvenience. During the hottest days of the heatwave, this entrance was temporarily kept closed to maintain a cool and comfortable temperature throughout the hotel lobbies. We appreciate your understanding regarding this exceptional measure, that has now been lifted. We hope to have the pleasure of welcoming you back to Novotel Paris Gare de Lyon on your next trip. Best regards, Émile - Quality Service Novotel Paris Gare de Lyon

Customer review rating 5.0/5

Stian L. Families - Confirmed reviews ALL

Bonjour, Thank you for taking the time to share your feedback following your recent stay with us. Sharing your experience is invaluable to our teams, and especially to Glory and Sarah. We are always delighted to hear when our services have met your expectations, and we pay close attention to your comments as we continue to enhance the quality of our hospitality and services. We hope to have the pleasure of welcoming you back to Novotel Paris Gare de Lyon very soon. Best regards, Émile – Quality Department Novotel Paris Gare de Lyon

Customer review rating 2.0/5

P. H. P. H. Solo - Confirmed reviews ALL

Dear Mrs H, We are pleased to read that you appreciated the cleanliness of your room and found the overall service satisfactory. We are, however, very sorry to learn about your experience following breakfast and about the impression left by our reception team. We would be grateful if you could contact me by email to provide more details about what happened during breakfast, including any other relevant information. This will allow us to investigate the situation thoroughly with our Food & Beverage Manager. We hope to hear from you soon and thank you in advance for your cooperation. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 4.5/5

Gabriel G. Families - Confirmed reviews ALL

Dear Gabriel, We would like to thank you for choosing our hotel as your base of operations in Paris and for sharing your review with us. We are delighted to read that you found our pool refreshing and enjoyable during the intense summer heatwave. However, we are truly sorry to hear that the air conditioning in your room did not perform to your satisfaction and that you could not feel fully comfortable during your three-night stay. Please accept our sincere apologies for this discomfort. We have immediately notified our technical manager so that our team can inspect and fix the air conditioning system in your room to ensure it functions perfectly for future guests. We hope to have the opportunity to welcome you back for an improved stay. Best regards, Émile - Quality Service Novotel Paris Gare de Lyon

Other web-users rate our hotel

  • 1,560 reviews 9.5/10 Location
  • 1,691 reviews 7.7/10 Room
  • 1,950 reviews 9.1/10 Service
  • 21 reviews 8.1/10 WiFi
  • 893 reviews 7.3/10 Comfort
  • 819 reviews 8.7/10 Breakfast
  • 666 reviews 8.5/10 Cleanliness
  • 344 reviews 8.3/10 Pool

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