ibis Paris Gare de Lyon Diderot 12th Hotel 3 stars

Check in was speedy. We got rooms with balcony and on highest floor according to our wish- thank you for that. Room was as expected. Lobby is attractive and welcoming. Breakfast could be improved. To start with, place is too narrow to serve all these people. First day at least there was plenty of everything. The following days things deteriorated. No fresh juice- machine was always broken or there were no oranges available. The machine for boiling eggs was constantly out of water and no one seemed to care. There was no Nutella, not even croissants. Just one type of bread and other things like ham or cheese were provided only when one asked 2-3 times for it. Especially Sunday morning at 9 buffet was literally empty and nobody was around. When I complained at the reception 2 guys showed up and although they tried to replenish it took more than half an hour to complete their job as there were so many things finished. To conclude, after waiting long and asking for things we finally managed to have a wonderful breakfast. But th experience was not as smooth as the first day when everything was waiting for us on the buffet. Cleaning was spotless, when I asked receptionist for information it was provided with a smile. Check out was also really quick. If it wasn’t for the breakfast I would say our stay was perfect.

Excellente

We stayed at this hotel as we were catching a train from Gare de Lyon the following morning. The location was great, the room comfortable & we received a friendly welcome.

Okay

The hotel staff were very welcoming. They attended to all our needs. The hotel was clean and warm, and everything worked well. It was very convenient to be able to leave easily the next morning at 06:00 to get on a train to Milan.

Very pleasant staff and nice room. Good breakfast. The only downside for us was that the air conditioning did not seem to work and the room was very hot - not easy to sleep

Well located cosy hotel.

Stayed here for 4 nights and loved the location. The facilities are all that you need as a base to explore the real Paris. Close to Gare de Lyon and lovely walks along the Seine.

Good experience booking in and departure easy, staff helpful with left luggage and taxis. Breakfast good although coffee not great.

Too small and basic rooms. Receptionist (different and several ones) were kind but not very reliable and efficient to manage our requirement os asking a van for 9 people to transfer us to CDG. In the end they found 2 taxis and was very expensive...

the entire room, the bed itself as well as the bathroom were extremely tiny. while the hotel is in a good, central location, the room we booked was extremely small. especially sharing a bad with such a small width, as well as struggling to move luggage past the bed (there was a distance of maybe 20cm between the foot end of the bed and the wall) made this stay an exhausting experience.

The stay is good. The rooms are quiet small, but good enough to have a nice sleep. No complimentary coffee, tea or water. I expect to have these because we have stayed more than 1 night and the Accor Hotel that I have stayed in 2018 have complimentary coffee, tea and water. My former hotel has also water heater and blower.

The hotel is just a few minutes walk away from the Gare de Lyon so was convenient for a one night stop. The room was very comfortable and quite (floor 4), the receptionist was friendly and helpful. We didn't have breakfast at the hotel, but instead had a pastry and coffee at the very good bakery just opposite.

Paid advance b and b saver with nil further payment at the hotel but have been charged £35.60. Please explain.

Very convenient for station