ibis Paris Gare de Lyon Diderot 12th Hotel 3 stars

perfect

the experience was very good. I asked when I arrived the receptionist to give us the room because I was very sick but he did not accept to give us the room before 2pm knowing that the room was already ready. We waited in the lobby and suddenly a couple came and took the room at 12pm ! Not acceptable

* The staff at the reception speaked English fluently and was very helpful. * Breakfast was very good! We strongly would like to come again.

Ease and pratical.

EXCELLENT

Location is perfect, room was clean and staffs were friendly and helpful.

I was shocked that an hotel of the Accor group with only one elevator to serve 5 floors is unable to arrange repair within a few hours. Especially in Paris where the density of Accor hotels is for sure higher then anywhere else in the world. On top of this, when I tried several times to contact customer service via Accor's own website, they were not available. Perhaps they don't work after office hours and during the weekends? It is at the moment of writing more then 3 days after the incident and after having filed my complaint and I just reived after two days an email that my complant has been forwarded to the hotel. I expect something else from a company in the hospitality industry.

nice hote, clean rooms, everything that is necessary nothing more but very functional, exquisite bed matress and pillow, very good breakfast and charming welcome. very good location not noisy, lft is perfect and very pleasant lobby and dining room

Everything was fine. The staff were helpful. Breakfast was excellent.

It was nice. The room was very clean, however small. Located in a very nice area. The breakfast was very good. Staff was friendly.

As per the title.

We vad to book this place spontaneously and the staff was very helpful and friendly with helping us. The location was good and the rooms were just fine. The bathroom could have been cleaner and the shower was leaking. Breakfast was ok but basic , not too many options.

Check in was speedy. We got rooms with balcony and on highest floor according to our wish- thank you for that. Room was as expected. Lobby is attractive and welcoming. Breakfast could be improved. To start with, place is too narrow to serve all these people. First day at least there was plenty of everything. The following days things deteriorated. No fresh juice- machine was always broken or there were no oranges available. The machine for boiling eggs was constantly out of water and no one seemed to care. There was no Nutella, not even croissants. Just one type of bread and other things like ham or cheese were provided only when one asked 2-3 times for it. Especially Sunday morning at 9 buffet was literally empty and nobody was around. When I complained at the reception 2 guys showed up and although they tried to replenish it took more than half an hour to complete their job as there were so many things finished. To conclude, after waiting long and asking for things we finally managed to have a wonderful breakfast. But th experience was not as smooth as the first day when everything was waiting for us on the buffet. Cleaning was spotless, when I asked receptionist for information it was provided with a smile. Check out was also really quick. If it wasn’t for the breakfast I would say our stay was perfect.

Excellente

We stayed at this hotel as we were catching a train from Gare de Lyon the following morning. The location was great, the room comfortable & we received a friendly welcome.