ibis Paris Gare de Lyon Reuilly 3 stars

Customer review rating (ALL Rating) 4.4/5 747 reviews

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Description

Hotel extras

  • Private paid car park

  • Metro 1 (Reuilly-Diderot) and 8 (Faidherbe-Chaligny) next to the hotel

  • Metros 1 and 8 at the foot of the hotel

  • Patio for breakfasts

  • Fully renovated air conditioning and heating

Our accommodation(s)

Hotel location

ibis Paris Gare de Lyon Reuilly

9 rue de Reuilly
75012 PARIS
France

GPS:48.849453, 2.385443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  747 reviews

TripAdvisor Rating  4.0/5  496 reviews

Not clean at all

Customer review rating 0.5/5

Neval S. Families - Confirmed reviews ALL

The elevators, hallways, the room had an unpleasant smell. The sheets had a blood/wine stain when we first checked in, when we asked for change of sheets it was again the same stain in the same place. The towels, the bathtub everything had hairs. Hygiene, for the first time in ibis hotels, was beyond terrible to my experience.

Dear Mrs & Mr s., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de Lyon Reuilly. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In our records, we only operate in your room a 1 day during your entire stay, the 8. You denied the cleaning service, the 6 and 7 of April, except the 8 and checked out the 9. We sincerely apologize for the inconvenience you faced during your stay. Cleanliness is of utmost importance to us, and we have strict protocols in place to ensure the highest standards. Your feedback regarding the room condition will be addressed with our housekeeping team to prevent such occurrences in the future. We appreciate your valuable input and hope to have the opportunity to restore your faith in our services. Sincerely, Charles ESSOMBA, Manager

Average stay

Customer review rating 3.5/5

Frankie Couples - Confirmed reviews ALL

The free drink we usually get with the Ibis fidelity had to be a bottle of lemonade since they didn’t have beer or wine. I couldn’t drink the lemonade as there was no bottle opener in the room. Room was super small, but clean and adequate. I received and email that for express check-out, but that wasn’t the case since I had the daily tax to pay. I’m usually very pleased with Ibis, so this was a bit disappointing.

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Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Heating system in the bathroom was not working

Great

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Staff was great very professional

Dear JOHN MICHAEL S., We very much appreciate your comments regarding your stay at the ibis Paris Gare de Lyon Reuilly. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amel - Reception

Very friendly and helpful staff

Customer review rating 4.5/5

Maurizio P. Solo - Confirmed reviews ALL

As usual the staff was very friendly and helpful with all my questions and requests, I cannot complain. My room was clean and everything was working. I thank the management for all their accommodations and wish a Happy New Year! I will be back in 2024 :)

Dear Mr P., Thanks you very much for your comments. I will share it with all the team ! Happy new year a and hooping to see you soon ! Julien - 1st of reception

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Other web-users rate our hotel

  • 352 reviews 9.1/10 Location
  • 436 reviews 6.5/10 Room
  • 434 reviews 9.2/10 Service
  • 217 reviews 8.5/10 Breakfast
  • 183 reviews 8.5/10 Cleanliness
  • 84 reviews 5.2/10 Value
  • 53 reviews 2.7/10 Amenities
  • 5 reviews 0.6/10 Bar

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