Dear Guest, Thank you so much for your positive feedback regarding your stay at the Mercure Paris Saint Cloud Hippodrome Hotel. We are truly touched by your appreciation of our team's efforts, especially Cécile's, who provided you with the necessary support during such a difficult time. It is always gratifying to know that our staff met your expectations and contributed to making your stay more comfortable. We are well aware that unforeseen circumstances can arise, and our goal is to offer a calming and welcoming environment. Your mention of the peaceful atmosphere and the quality of our service delights us and encourages us to continue providing high-quality service to all our guests. We hope your wife is recovering well and that you were able to enjoy your stay despite the circumstances. Your recommendation is extremely valuable, and we will be sure to pass on your thanks to our entire team. We would be delighted to welcome you back for your next stay in Paris, under more peaceful circumstances. Sincerely, Bruno BOUDHOULALL Assistant Director

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. I am delighted that you appreciated the warm welcome from our team and the cleanliness of your room. I have noted your comments regarding the bathroom amenities; please be advised that toiletries are provided in the superior rooms, and kits are also available upon request at reception. We look forward to welcoming you back soon. Sincerely, Bruno BOUDHOULALL Assistant Manager

Dear guest, Thank you for your kind words regarding your recent stay at Hôtel Mercure Paris Saint Cloud Hippodrome. We are delighted to hear that you enjoyed our prime location and the service provided by our dedicated staff. Your positive feedback serves as a great motivation for our team to continue delivering excellent experiences for our guests. Best regards, Bruno BOUDHOULALL Assistant manager

Dear Guest, Thank you for your kind comments regarding your recent stay at the Mercure Paris Saint Cloud Hippodrome Hotel. We are delighted to know that you appreciated the warm atmosphere of our hotel as well as its location. It is gratifying to know that our team contributed to your comfort and well-being. We hope to welcome you back again very soon. Sincerely, Bruno BOUDHOULALL Assistant Manager

Dear Guest, Thank you for your positive feedback regarding your recent stay at the Mercure Paris Saint Cloud Hippodrome Hotel. We are delighted to hear that you found our hotel comfortable and well-located, as well as our staff welcoming and helpful. We are planning to replace the cups with mugs. Your compliments about the cleanliness are greatly appreciated. We look forward to welcoming you back soon. Sincerely, Bruno BOUDHOULALL Assistant Manager

Dear Guest, Thank you for your kind words about our Mercure Saint-Cloud Hippodrome hotel. We look forward to welcoming you back again soon. Sincerely, Bruno BOUDHOULALL Assistant Manager

Dear Guest, Thank you very much for your kind words regarding your stay at our establishment. I have noted your feedback about breakfast and will work to further improve its quality and replenishment. I will pass on your thanks to Mohamed. We look forward to welcoming you back soon. Sincerely, Bruno BOUDHOULALL Assistant Manager

Thank you so much for your kind words! We are delighted to hear that your stay was perfect and without any complaints. Your satisfaction is our priority, and it is always a pleasure to welcome you. See you soon, Bruno BOUDHOULALL Assistant Manager

Dear Guest, Thank you so much for your positive feedback regarding your stay at the Mercure Paris Saint Cloud Hippodrome Hotel. I am delighted to hear that you found your stay comfortable. However, I have taken note of your comment concerning the temperature of your room. We understand the importance of a pleasant environment and we ensure that our facilities are adapted to our guests' needs. Sincerely, Bruno BOUDHOULALL Assistant Manager

Dear Guest, Thank you for your feedback regarding your stay at our hotel. We always take our guests' opinions into account to improve our services. We are sorry that your experience did not meet your expectations, and while we do meet the criteria of a 4-star hotel, we understand that perceptions can vary. We hope to have the opportunity to welcome you back again and offer you a more satisfying experience. Best Regards, Bruno BOUDHOULALL Assistant Manager

Dear Guest, Thank you so much for your positive feedback regarding your stay at the Mercure Paris Saint Cloud Hippodrome Hotel. I am delighted to hear that our team, especially Cécile, made your booking and check-in experience enjoyable. We look forward to welcoming you back soon. Sincerely, Bruno BOUDHOULALL Assistant Manager

Je vous remercie pour votre retour élogieux concernant votre récent séjour au sein de notre établissement. Il est extrêmement gratifiant d'apprendre que vous avez apprécié l'accueil chaleureux de notre équipe, en particulier celui de Cécile. Nous nous efforçons de créer une atmosphère conviviale et dynamique pour nos invités, et vos commentaires témoignent de nos efforts. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Bruno BOUDHOULALL Adjoint de Direction

Dear Guest, Thank you for your feedback regarding your recent stay at Hôtel Mercure Paris Saint Cloud Hippodrome. It is gratifying to hear that you appreciate our location and the cozy atmosphere we strive to provide. I am truly sorry that your arrival did not meet the level of service you are entitled to, particularly as a Platinum member. Please accept my sincere apologies for the inconveniences you encountered, including the lack of clarity regarding billing, the payment process, and the absence of proper recognition of your status and associated benefits (upgrade and welcome drink). The associate who assisted you was indeed an interim team member. That being said, this does not excuse the shortcomings you experienced. I take full responsibility for this situation and I will personally ensure that he is made fully aware of our procedures, loyalty recognition standards, and the importance of providing a seamless and attentive guest experience. Once again, I am very sorry for this experience and I sincerely hope we will have the opportunity to welcome you again under much better conditions. Warm regards Francesca BORGESE General Manager

Dear Guest, Thank you for sharing your feedback regarding your recent experience at our hotel. I am disappointed to learn that our service did not meet your expectations and that you felt a lack of warmth from our staff. We strive to provide a welcoming atmosphere and attentive service, and your comments will be reviewed to enhance our guest experience in the future. Best regards, Francesca BORGESE General Manager

Dear Mr. P., Thank you for your feedback regarding your recent stay with us. We are pleased to read that you appreciated our location and our friendly staff. We regret that the breakfast did not meet your expectations. Your comments are taken into consideration for the improvements. We hope that you will give us a chance to show them during your next stay with us. Best regards, Irina, Deputy GM Hôtel Mercure Paris Saint-Cloud Hippodrome

Cher Monsieur C., Nous vous remercions sincèrement de votre fidélité à notre établissement, ainsi que pour votre retour positif et valorisant. C'est toujours un grand plaisir de vous accueillir! Bien cordialement, Irina, Directrice Adjointe, Hôtel Mercure Paris Saint-Cloud Hippodrome.

Dear Mrs H., Thank you for your wonderful feedback. We are delighted to hear that our service exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Hôtel Mercure Paris Saint-Cloud Hippodrome

Dear Mr. C., Thank you for your feedback regarding your stay. We appreciate your suggestions about room furnishings and will take them into consideration. We apologize for the inconvenience with the WiFi connection and the billing process. Your comments are valuable in enhancing our guest experience. Best regards, Hôtel Mercure Paris Saint-Cloud Hippodrome

Dear Mr. C., Thank you very much for taking the time to share your experience at our Hotel. We are delighted to know that we keep your satisfaction at level. It is always a pleasure to welcoming you back as an ACCOR Gold Member, but also as a dear and loyal Guest of the hotel. Thank you so much for your kind words of our hotel as quiet and cozy, and of our team providing you with friendly and professional service. We understand parking can sometimes be a challenge, and we keep working on this. We look forward to welcoming you back soon. Best regards, All the team of the Hôtel Mercure Paris Saint-Cloud Hippodrome