Molitor Hotel & Spa Paris - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,749 reviews

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16 Avenue de la Porte Molitor, 75016 Paris, France

Description

Hotel extras

  • Enjoy a 46-meter heated outdoor pool and a 33-meter indoor pool.

  • Rooms with a pool view

  • A sublime Clarins spa

  • A restaurant offering gourmet cuisine and a view of the emblematic pool

  • 100 works of street art exhibited throughout the hotel and the unique artistic cabin pathway.

Our accommodation(s)

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Hotel location

Molitor Hotel & Spa Paris - MGallery Collection

16 Avenue de la Porte Molitor
75016 Paris
France

GPS:48.844653, 2.252219

Telephone
Fax +33 1 56 07 08 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,749 reviews

Customer review rating 1.5/5

Lea N. Couples - Confirmed reviews ALL

It was the worst breakfast I’ve ever had at Accor Hotel, even IBIS 3* did way better. We were sat at a table where they were already clients, it was messy everyone was running around. We came at 9am and by the time we got placed there were no orange juice left, no scrambled eggs, no baked tomato, no more sausage or potatoes. It was scarce. The food was not entitled, how can I know if the cake in front of me is vanilla, lemon or yoghurt?? The coffee machine was broken and no one asked us what we would like for hot drink and I had to disturb someone. For the price and how famous this hotel is it’s very deceiving. The main restaurant (not the rooftop) was closed and we were not notified before check in… the hammam was not hot at all. As for the swimming pool, when we came in we had no information about where the showers were or where to find the towels, and asking the employee felt like we were disturbing or else asking dumb questions… I will not come back at all.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to read that your experience did not meet your expectations, particularly regarding breakfast service and the overall level of attention you received throughout your stay. Please accept our sincerest apologies for the inconvenience and disappointment caused. The experience you describe at breakfast — from the lack of replenishment and organization to the absence of communication and attentiveness from our teams — is certainly not reflective of the standards of service we strive to provide within our establishment. Your comments regarding the hammam temperature, as well as the guidance provided around the pool facilities have also been carefully noted and shared with the relevant department managers. We fully understand your frustration and deeply regret that your impression of Molitor was impacted in this way. Guest comfort, service quality, and attention to detail remain our priorities, and feedback such as yours is essential in helping us improve. Thank you once again for bringing these points to our attention and we truly hope to have the opportunity to regain your trust in the future. Kind regards, Evita Alamaniotou Front of House Director

Customer review rating 3.0/5

Neill S. Business - Confirmed reviews ALL

This is the third time we have visited the hotel over the last three years. This year we left wondering if the hotel has changed hands as it definitely was not the 5 star experience we have had in the past. The hotel is beginning to look tired, particularly the room. Cracked tiles, chipped paintwork, curtains falling down. We used to have bottled water placed in the room but there was one bottle that was not replaced. We called reception to book the restaurant one night, they didn’t call back. The breakfast, which used to be a highlight is now disappointing. Coffee was not very nice, the range has dropped. My wife always likes fresh fruit but this was minimal with bowls often empty. The hot breakfast isn’t labelled so every person was constantly opening lids to see what the food was.. this created a queue and made food luke warm. Most of the staff are pleasant but definitely not the same standard as previous years (or do they seem as happy). Raffael at front desk was outstanding. We did eat in the roof top restaurant but this was also disappointing. The waiter did not seem to know the basic menu. I wanted chips (these were on offer for children), I was told no. Food was just okay.

Dear Sir, Thank you for taking the time to share such a detailed review following your third stay with us at Molitor. I am truly sorry to read that your recent experience did not reflect the high standards and memorable moments you enjoyed during your previous visits. Please accept our sincere apologies regarding the condition of the room, the inconsistencies in service, and the disappointing breakfast and rooftop dining experiences. Your comments concerning the maintenance details, the lack of follow-up from reception, as well as the breakfast presentation and replenishment have been carefully noted and shared with the relevant teams for immediate attention. I was however pleased to read your kind words about Raphael at the Front Desk, and I will personally ensure that your compliments are passed on to him. At Molitor, we strive to deliver a true 5-star experience to each of our guests, and I regret that we did not meet your expectations on this occasion. Your loyalty over the years is sincerely appreciated, which makes your feedback even more valuable to us as we continue to improve. We truly hope to have the opportunity to regain your trust during a future stay and provide you once again with the level of service and experience you previously enjoyed with us. Warm regards, Claryce Guest Experience Team

Customer review rating 5.0/5

Robert B. Families - Confirmed reviews ALL

Wonderful first visit to Paris! We enjoyed this location which appeared to be away from the full blown tourist areas. Easy to Uber or bike to those areas if desired. Actually rather impressed with the ease of the bike lanes in Paris. The Molitor staff was always on point, ready to assist with our questions. The Molitor is a nice place to be for those that like to live a healthy life style. No complaints with the indoor/outdoor pools! I bet it’s a lot of fun in the summer. Our room was comfortable and I must give a super 5 star mention to the breakfast buffet for all the healthy options. Thanks Molitor!

Dear Guest, Thank you very much for sharing such a lovely review following your first visit to Paris. We are truly delighted to read that you enjoyed both the unique atmosphere of our location and the experience of discovering the city from a slightly different perspective. Paris is indeed wonderfully enjoyable by bike, and we are pleased that you were able to take full advantage of it during your stay. Your kind words regarding our teams mean a great deal to us. We are especially happy to know that you appreciated the attentive service, the comfort of your room, as well as our indoor and outdoor pools. A very special thank you as well for your compliments about our breakfast buffet and its healthy options. Promoting wellbeing and a balanced lifestyle is an important part of the Molitor experience, and we are delighted that this resonated with you. It was a pleasure welcoming you, and we truly hope to have the opportunity to host you again — perhaps during the summer season to enjoy the pools under the Parisian sun. Thank you once again for your trust and your kind words. Kind regards, Evita Alamaniotou Front of House Director

Customer review rating 5.0/5

Emmanuel F. Solo - Confirmed reviews ALL

My stay was amazing. I am very picky when it comes to my hotels but I felt comfortable here. The front desk staff were amazing, they helped me with every question I had. Breakfast and staffers were great as well. My son plays for PSG academy so this was an easy walk to Parc Des Princes for his activities there. Merci, au plaisir de vous revoir bientôt.

Dear Guest, Thank you so much for your wonderful feedback following your recent stay with us. We are truly delighted to read that you felt comfortable throughout your experience, especially coming from someone with such high expectations when it comes to hotels. Your kind words regarding our front desk team and breakfast staff mean a great deal to us, and we will be very pleased to share your compliments with them. We are also happy to know that our location made your stay convenient during your son’s activities with the PSG Academy and that you were able to fully enjoy your time in Paris. It was a true pleasure welcoming you and your family, and we sincerely hope to have the opportunity to welcome you back again very soon. Merci, et au plaisir de vous revoir prochainement. Kind regards, Evita Alamaniotou Front of House Director

Customer review rating 0.5/5

Bassam S. Business - Confirmed reviews ALL

NOT THE EMPLOYEES ... THEY WERE NICE ... BUT This is not a 5-star hotel... not the rooms, not the building, not the facilities, not the vibe, not the restaurant, not the food.... Whoever is investing in this (the chain, I mean) has to reconsider or pay more attention. I mean more, more, more attention. I am sure that they don't have top management to do the check and the morning brief every day and ask what to do ... they don't have a customer experience team because apparently they don't care ... if they cared, my review would be different for sure. For someone who works in communication, experience, and wellbeing... that was the worst visit to Paris I have ever had.

Dear Guest, Thank you for taking the time to share your candid feedback following your recent stay with us. We are truly sorry to read that your experience did not reflect the standards, atmosphere, and level of excellence you were expecting from our hotel. Receiving such disappointment from a guest whose professional expertise lies precisely in communication, experience, and wellbeing makes your comments all the more significant to us. We nevertheless sincerely appreciate your distinction regarding our employees, and we are pleased to know that the kindness of our teams left a positive impression despite your overall sentiment. Hospitality remains deeply rooted in our values, and we regret that the broader experience did not convey the same level of care and attention. Please rest assured that your feedback has been carefully noted and shared internally with our management teams. We fully understand the importance of consistency, attention to detail, and guest experience in every aspect of a stay, and we are genuinely sorry that this was not your perception during your time with us. We would welcome the opportunity to learn more about your experience and better understand the points that led to such disappointment. We will take direct contact with you shortly in order to continue this conversation personally. We hope that one day we may have the chance to restore your confidence and offer you an experience more aligned with the standards we continuously strive to uphold. Kind regards, Evita Alamaniotou Front of House Director

Other web-users rate our hotel

  • 370 reviews 8.9/10 Location
  • 649 reviews 7.8/10 Room
  • 1,117 reviews 7.9/10 Service
  • 5 reviews 0/10 WiFi
  • 479 reviews 8.9/10 Pool
  • 368 reviews 8.1/10 Breakfast
  • 359 reviews 5.8/10 Food
  • 265 reviews 7.8/10 Amenities

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