Molitor Hotel & Spa Paris - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,804 reviews

Molitor Hotel & Spa Paris - MGallery Collection - Image 1
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Molitor Hotel & Spa Paris - MGallery Collection - Image 4

Description

Hotel extras

  • Enjoy a 46-meter heated outdoor pool and a 33-meter indoor pool.

  • Rooms with a pool view

  • A sublime Clarins spa

  • A restaurant offering gourmet cuisine and a view of the emblematic pool

  • 100 works of street art exhibited throughout the hotel and the unique artistic cabin pathway.

Our accommodation(s)

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Room 1

Hotel location

Molitor Hotel & Spa Paris - MGallery Collection

16 Avenue de la Porte Molitor
75016 Paris
France

GPS:48.844653, 2.252219

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,804 reviews

Customer review rating 4.0/5

Mark A. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay at Molitor. We are delighted to hear that you had an overall enjoyable experience and that everything met your expectations. Your satisfaction is a wonderful encouragement for our teams, who strive every day to create memorable moments for our guests. We are, however, truly sorry to learn about the difficulties you encountered when ordering a drink by the pool. We understand that this type of experience can impact the enjoyment of a relaxing moment, and we sincerely apologize that this service did not reflect the level of attention and efficiency we aim to provide. Your feedback has been shared with the relevant teams so that we can review our processes and ensure a smoother and more seamless experience for our guests. We hope to have the pleasure of welcoming you back to Molitor and providing you with an experience that fully reflects the standards of excellence we aspire to deliver. Warm regards, Evita Alamaniotou Front Of House Director

Customer review rating 4.5/5

Jason E. L. Couples - Confirmed reviews ALL

Dear Mr., Thank you for taking the time to share your feedback following your stay at Molitor Hotel & Spa Paris. We are delighted to know that you enjoyed your stay and that our team contributed positively to your experience. Your kind words regarding the friendliness of our staff, as well as your excellent ratings for your arrival, cleanliness, breakfast, check-out, and Wi-Fi, are truly appreciated and will be shared with our teams. We did, however, notice that you rated the likelihood of recommending our hotel at 5 out of 10. As your other ratings and comments were very positive, we are sorry to see that we did not fully earn your recommendation. If there was any aspect of your stay that could have been improved, we would be truly grateful to learn more, as your feedback helps us continue to enhance the experience we provide to our guests. Should you wish to discuss your experience further, I would be delighted to hear from you. Please feel free to contact me directly at co… We sincerely hope to have the pleasure of welcoming you back to Molitor in the future and to provide you with an experience worthy of a full recommendation. Kind regards, Corentin CAPELLE Guest Experience

Customer review rating 3.0/5

John H. Couples - Confirmed reviews ALL

Dear Mr. , Thank you for taking the time to share such a detailed review following your recent stay at Molitor. While we are pleased to read that you enjoyed our iconic pools, the breakfast selection, and the overall cleanliness of the hotel, we are truly sorry that several aspects of your experience did not meet your expectations. Your comments regarding the in-room technology, the restaurant experience, the service you received at the pool, the repeated inaccuracies during breakfast, and especially the handling of your $100 welcome credit at check-out are deeply concerning. Please accept our sincerest apologies for the frustration these situations caused. What should have been a seamless and memorable stay clearly fell short of the level of service we strive to provide. We have shared your feedback with the relevant department heads so that each point can be thoroughly reviewed. Your remarks about the condition of certain facilities and the overall impression of the hotel are also valuable, as they help us identify where improvements are needed. We genuinely appreciate your honest feedback and regret that your stay did not reflect the standards expected from both Molitor and the MGallery collection. We hope you will give us the opportunity to restore your confidence during a future visit. Kind regards, Corentin CAPELLE Guest Experience

Customer review rating 3.0/5

Maxime L. M. Friends - Confirmed reviews ALL

Dear Mr, Thank you for taking the time to share your feedback following your stay at Molitor. We are pleased to know that our location, close to Jean Bouin, was convenient for your visit. However, we are sincerely sorry that certain aspects of your stay, particularly the housekeeping service, did not meet your expectations. Our housekeeping service operates until 5:30 p.m. each day. However, rooms displaying the "Make Up My Room" sign are prioritized by our housekeeping team. For your next stay, we kindly recommend using this sign if you would like your room to be serviced earlier in the day. Thank you as well for your feedback regarding our sustainability initiatives. We appreciate your support for our environmental commitments and have taken note of your comments about the communication around them. Finding the right balance remains important to us. We hope to have the opportunity to welcome you back and provide you with an experience that fully meets your expectations. Kind regards, Corentin CAPELLE Guest Experience

Customer review rating 5.0/5

Francois G. Business - Confirmed reviews ALL

Dear Sir, Thank you very much for taking the time to share your experience following your stay with us. We are delighted to know that you felt at home and that the availability and kindness of our team contributed to making your stay enjoyable. We will be pleased to share your compliments with Sory, David, and Mathilde, who will be happy to know that they helped make your experience a memorable one. We also appreciate your comments regarding the accommodation and the check-out experience, which help us continue improving the quality of service we provide to our guests. We look forward to welcoming you back again soon. Kind regards, Margot GUEDON Guest Experience

Other web-users rate our hotel

  • 386 reviews 9/10 Location
  • 671 reviews 7.7/10 Room
  • 1,174 reviews 7.6/10 Service
  • 6 reviews 0/10 WiFi
  • 515 reviews 8.3/10 Pool
  • 368 reviews 5.8/10 Food
  • 358 reviews 7.5/10 Breakfast
  • 340 reviews 8.9/10 Vibe

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