Dear Guest, Thank you very much for your kind recommendation! We are delighted that you enjoyed our location, the quality of our breakfast and the attentive service provided by our team. Your appreciation is a wonderful encouragement for all of us. We hope to have the pleasure of welcoming you back to Molitor for another memorable Parisian stay! Warm regards, Ella Le Boisselier Guest Experience

Dear Guest, Thank you so much for your wonderful feedback! We are delighted that you enjoyed our iconic pools, the comfort of our beds and the warm welcome from our team. Our location, just moments from the Bois de Boulogne and surrounded by lovely restaurants, is indeed a great way to enjoy a different side of Paris. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back to Molitor very soon for another relaxing stay! Warm regards, Ella Le Boisselier Guest Experience

Dear Guest, Thank you very much for your lovely feedback! We are delighted that you enjoyed your four-night stay with us, particularly our iconic pools and the warm welcome from our team. Your kind words about our staff mean a great deal to us. We will be sure to share your appreciation with them, as their dedication is at the heart of the Molitor experience. We also appreciate your comment regarding our rates and are pleased to know that the quality of service helped make your stay worthwhile. We hope to have the pleasure of welcoming you back to Molitor very soon! Warm regards, Ella Le Boisselier Guest Experience

Dear Guest, Thank you so much for your lovely feedback! We are delighted that, despite the unfortunate flight cancellation, you were able to enjoy a night at Molitor. We only wish you could have stayed with us for the full three nights you had planned! We are especially pleased to hear that Caroline made such a positive impression through her attentiveness and dedication. We will be sure to share your kind words with her. We hope to have the pleasure of welcoming you back to Molitor for a longer stay next time, allowing you to fully enjoy our facilities and experience everything our hotel has to offer. Warm regards, Ella Le Boisselier Guest Experience

Dear Guest, Thank you very much for your lovely feedback! We are delighted that you enjoyed Molitor’s facilities, our breakfast selection and the comfort and cleanliness of your room. It is particularly rewarding to know that our Guest Experience team helped make your stay in Paris even more enjoyable with sightseeing and dining recommendations. We are always happy to help our guests discover the city and make the most of their time with us. We look forward to welcoming you back to Molitor for another memorable stay! Warm regards, Ella Le Boisselier Guest Experience

Dear Guest, Thank you very much for your wonderful feedback! We are delighted that you appreciated the warm welcome from our team, our breakfast and Molitor’s privileged location, just moments from Roland-Garros and the Parc des Princes. We are pleased that our location made it easy for you to enjoy the best of the area while also exploring Paris. Your kind words mean a great deal to our team. We look forward to welcoming you back to Molitor for another memorable stay! Warm regards, Ella Le Boisselier Guest Experience

Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not fully meet your expectations and that Molitor did not leave you with the impression you would expect from a five-star property. We are committed to providing an experience that reflects our standards, both through the quality of our facilities and the attentiveness of our teams. We would therefore greatly appreciate the opportunity to better understand which aspects of your stay fell short of your expectations. Your feedback would be particularly valuable in helping us identify where we can improve. We hope you might share a little more about your experience with us, and we thank you again for your honest feedback. Warm regards, Ella Le Boisselier Guest Experience

Chère Madame, Nous vous remercions sincèrement d’avoir pris le temps de partager votre retour à la suite de votre séjour au Molitor Hotel & Spa. Nous sommes ravis de lire que vous avez apprécié le confort de notre établissement ainsi que notre spa. Votre excellente évaluation et votre recommandation nous touchent particulièrement. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement pour une nouvelle expérience de détente et de bien-être au Molitor. Bien cordialement, Corentin CAPELLE Guest Experience

Dear Mrs. k., Thank you for taking the time to share your feedback following your stay at Molitor Hotel & Spa. We are delighted that you and your family enjoyed our swimming pool and the comfort of your stay. However, we sincerely regret the delays you experienced at breakfast and the inconvenience caused by the housekeeping service. Please note that our housekeeping service may take place until 5:30 PM. Should you wish for your room to be serviced as a priority, we kindly invite you to display the housekeeping sign on your door. We have also taken note of your comments regarding breakfast service and Wi-Fi, which are valuable in helping us improve our guests’ experience. We hope to have the pleasure of welcoming you and your family back to Molitor for an even more enjoyable stay. Kind regards, Corentin CAPELLE Guest Experience

Dear Guest, Thank you for sharing your feedback. We are delighted that you enjoyed our iconic pool, a true emblem of the Molitor experience. We are sincerely sorry for the misunderstanding regarding the name under which your reservation was registered. Please be assured that we attach great importance to treating every guest with the same respect and consideration, regardless of gender. Equality and inclusivity are values we hold dear, and we would never wish for any guest to feel overlooked or treated differently. We regret that this situation gave you that impression and appreciate you bringing it to our attention. We hope to have the pleasure of welcoming you back to Molitor for another enjoyable stay. Warm regards, Ella Le Boisselier Guest Experience

Dear Mr. C. P., Thank you for taking the time to share your feedback following your recent stay at Molitor Hotel & Spa Paris. We sincerely apologize for the lack of communication between our teams and the inconveniences you encountered regarding your spa reservation, the arrangements made in consideration of your wife’s pregnancy, and the organization of your included dinner. We also regret the billing error following your departure and understand how frustrating this situation must have been, particularly as you had already settled the services in advance. Please rest assured that your comments have been shared with the relevant teams to help us improve our internal communication and ensure a smoother, more seamless experience for our guests. We are pleased to hear that you nevertheless enjoyed certain aspects of your stay, and we hope to have the opportunity to welcome you back for a more satisfying experience. Kind regards, Corentin CAPELLE Guest Experience

Dear Guest, Thank you so much for this wonderful review! We are delighted that you chose to celebrate your birthday with us and that you enjoyed such a special stay at Molitor. We are especially happy to hear that you made the most of our iconic outdoor Art Deco pool — 8 km is quite an impressive birthday swim! We are also pleased that you enjoyed your welcome, your rooftop dinner and the upgrade to your room. It was a pleasure to be part of your celebration, and we will be delighted to welcome you back for another great stay. Warm regards, Ella Le Boisselier Guest Experience

Dear Guest, Thank you very much for taking the time to share such detailed feedback. We are delighted to hear that you enjoyed your stay, particularly our historic photographs, the pool, the beautiful décor, as well as the comfort and cleanliness of your room. We are also pleased that our teams made you feel welcome throughout your stay. We are truly sorry, however, that your breakfast experience on Monday fell short of the standard we aim to provide. We fully understand your disappointment, especially regarding the lack of choice and the service during that morning. Your comments have been shared with our Breakfast team so that we can ensure a more consistent experience for our guests. We are nevertheless glad to hear that the freshly prepared eggs were enjoyable and that our team was able to assist you. We hope to have the pleasure of welcoming you back to Molitor for an even more enjoyable stay next time. Warm regards, Ella Le Boisselier Guest Experience

Dear Guest, Thank you so much for this truly wonderful review. Reading that Molitor has become part of your Paris tradition and that you return to celebrate your anniversary with us each year is incredibly meaningful to our entire team. Knowing that each stay feels even better than the last is the greatest compliment we could receive. We are especially touched by your kind words about Adrien, Sami, Fanny, Caroline and Marie. We will be delighted to share your compliments with each of them. It is wonderful to know that their attentiveness, as well as the care of our Housekeeping team, helped make your stay more comfortable and memorable. And we can happily solve the mystery of your anniversary surprise: it was our Guest Experience team who prepared the rose petals and heart-shaped balloon in your room. Knowing that this little surprise made your arrival so special truly means a lot to us. Creating these personal moments for our returning guests is one of the things we enjoy most about what we do. And the Cinderella moment made us smile! We will certainly share your lovely story with our Housekeeping team. It is these spontaneous and thoughtful gestures that make the Molitor experience so special. We are, however, sorry that breakfast was less smooth on one of your mornings, particularly with the long wait for your café au lait and the buffet not being replenished as quickly as it should have been. Your comments have been shared with our Breakfast team, and we appreciate you bringing this to our attention. Thank you once again for your trust, your loyalty and for taking the time to share such a thoughtful review. It is a real pleasure to know that Molitor has become a place where you feel recognised, cared for and at home. We look forward to welcoming you back for your next anniversary — and to creating another special Molitor moment for you both. Warmest regards, Ella Le Boisselier Guest Experience

Dear Ms. , Thank you for taking the time to share your detailed feedback following your family stay at Molitor. We are pleased to hear that you found your room comfortable and well equipped. We are, however, sorry that certain aspects of your stay did not meet your expectations. We sincerely apologize for the minibar not being restocked. We also regret that the breakfast experience was disappointing, particularly regarding the variety of the buffet and the service. Your comments concerning the milk requested with your coffee have been duly noted and will be shared with our Food & Beverage team so that we can improve the consistency of our service. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more seamless experience. Kind regards, Corentin CAPELLE Guest Experience

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed the comfort of your room, particularly the bed and pillows. We are truly sorry to hear about this unpleasant experience during the night. We fully understand how disruptive this must have been and appreciate you bringing it to our attention. We have taken note of your comments and will share them with the relevant teams. We hope to have the opportunity to welcome you back and provide you with a more comfortable and restful stay. Warm regards, Ella Le Boisselier Guest Experience

Dear Guest, Thank you so much for sharing this lovely review. We are delighted that our team helped make your 40th wedding anniversary at Molitor even more special. We are so happy to hear that you enjoyed the little touches prepared for your arrival, as well as the warm and attentive service throughout your stay. Your kind words about our Concierge and Breakfast teams mean a lot to us, and we will be delighted to share them with the team. It was a pleasure to welcome you for such a special occasion, and we hope to have the pleasure of welcoming you back for many more celebrations to come! Warm regards, Ella Le Boisselier Guest Experience

Dear Guest, Thank you very much for your kind feedback. We are delighted that you enjoyed the unique atmosphere of Molitor and the warm welcome from our teams. We look forward to welcoming you back for another memorable stay. Warm regards, Ella Le Boisselier Guest Experience

Dear Mr. B., Thank you for taking the time to share your feedback following your family stay at Molitor Hotel & Spa Paris. We are pleased to hear that you enjoyed the combination of your stay and leisure facilities, as well as the warm and attentive service provided by our team. We are, however, sorry to learn that the quality of our food did not fully meet your expectations. Your comments are important to us and have been shared with the relevant teams as we continuously strive to improve our offering. We hope to have the pleasure of welcoming you and your family back to Molitor in the future and providing you with an experience that fully meets your expectations. Warm regards, Corentin CAPELLE Guest Experience