Molitor Hotel & Spa Paris - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,744 reviews

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16 Avenue de la Porte Molitor, 75016 Paris, France

Description

Hotel extras

  • Enjoy a 46-meter heated outdoor pool and a 33-meter indoor pool.

  • Rooms with a pool view

  • A sublime Clarins spa

  • A restaurant offering gourmet cuisine and a view of the emblematic pool

  • 100 works of street art exhibited throughout the hotel and the unique artistic cabin pathway.

Our accommodation(s)

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Hotel location

Molitor Hotel & Spa Paris - MGallery Collection

16 Avenue de la Porte Molitor
75016 Paris
France

GPS:48.844653, 2.252219

Telephone
Fax +33 1 56 07 08 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,744 reviews

Customer review rating 3.0/5

Sandhya R. Families - Confirmed reviews ALL

Hidden charges were not communicated. No invoice provided explaining breakdown of charges.

Dear Sir, Thank you for taking the time to share your feedback following your stay with us. We are sincerely sorry to learn about your concerns regarding the charges and the lack of clarity around your invoice. Transparency is essential, and we regret that this was not clearly communicated during your stay. Your feedback is very important to us and will be shared with our teams to ensure better communication and follow-up in the future. We hope to have the opportunity to welcome you again for an improved experience. Warm regards, Claryce Favard Guest Experience

Customer review rating 1.5/5

Netia J. Couples - Confirmed reviews ALL

Unfortunately this experience was very disappointing! I’d booked a balcony room but because of the marathon it was extremely noisy, plus the room was dark and the balcony sad so we asked to move. After a while we were kindly moved, but to a small fine but just kind of OK room that did not reflect the 700 Euro cost at all. I love the pool and have stayed several times before but not at this extraordinary and much too high price. Then finally, we were told at check in that breakfast ended at 10.30, when we asked for some toast at 10.05 the waiter literally shouted at us! The whole experience, for my birthday, was extremely disappointing and very much too expensive. I still love the pool so much. But couldn’t recommend the hotel to anyone now.

Dear Madam, We sincerely thank you for taking the time to share your feedback and are truly sorry to read that this recent stay did not meet your expectations, especially as you chose Molitor to celebrate a birthday occasion. First and foremost, please accept our sincerest apologies regarding the incorrect breakfast information shared at check-in. On Mondays, breakfast service indeed ends at 10:00 AM, and we deeply regret the confusion caused. We are equally sorry to learn of your interaction with a member of our breakfast team, as this does not reflect the level of courtesy and professionalism we strive to provide at all times. We also regret that we were unaware that this stay was for your birthday celebration. Had we known, we would have been delighted to prepare special attentions in order to personalize your experience. Please do not hesitate to let us know of any special occasion during a future stay, as it would be our pleasure to make such moments even more memorable. Regarding the noise caused by the marathon, we fully understand how disruptive this may have been to the comfort and tranquility of your stay. Unfortunately, city events of this nature are beyond our control, though we sincerely regret the inconvenience caused. We also understand your disappointment regarding the room change, particularly as the room category initially reserved offered more interior space. Your loyalty and attachment to Molitor, especially to our pools, mean a great deal to us, which makes it all the more disappointing to know that this visit left you with such a negative impression. Please be assured that your comments have been shared with the relevant teams for careful review. We truly hope to have the opportunity to regain your trust and welcome you again under far better circumstances. Kind regards, Pauline Sueur Guest Experience

Customer review rating 5.0/5

Jonathan F. Business - Confirmed reviews ALL

Staff made the stay. Although a beautiful hotel, there are many of them around. However the staff and friendly, helpful and made the stay perfect

Dear Sir, We sincerely thank you for taking the time to share such wonderful feedback following your stay with us. We are truly delighted to read that our team made such a positive impact on your experience. Your kind words regarding their friendliness, helpfulness and dedication mean a great deal to us, as creating memorable and genuine hospitality is at the heart of everything we do. We are also pleased that you enjoyed the hotel itself and had an overall excellent stay. Your compliments will be warmly shared with all of our teams, who will be thrilled to know they helped make your visit perfect. We very much hope to have the pleasure of welcoming you back again soon. Kind regards, Pauline Sueur Guest Experience

Customer review rating 3.5/5

Keri C. Families - Confirmed reviews ALL

1. We arrived to the hotel at 1 PM and were told that we could have at least one of our rooms in an hour. We knew check-in was 4 PM and we didn’t even ask for early check in. We were just told we could have a room in an hour. So instead of doing any of the things we wanted to do in Paris right away, we had lunch and came back a little more than an hour later. And then we sat around because not even one room was ready until AFTER 4 PM. 2. Molitor is one of four hotels we stayed in on this trip. It is the only one that, when we checked in, they didn’t mention that breakfast was included with our reservation. Therefore, we assumed it was not included with our reservation. Only when we had left and we were on our next flight did we look at our paperwork and realize that we HAD paid for breakfast at Molitor. It would have been nice if someone had told us at check-in, breakfast is included, this is where you go to breakfast, these are the hours…

Dear Mr., Thank you very much for taking the time to share your detailed feedback following your stay with us. We are pleased to read that you found the hotel beautiful, however we are sincerely sorry for the confusion and inconvenience you experienced at check-in. The communication regarding room readiness does not reflect the level of clarity and reliability we aim to provide, and we fully understand the frustration caused by the delay and the impact it had on the start of your stay. We are also very sorry that the information regarding your breakfast inclusion was not clearly communicated upon arrival. This is an important part of the guest experience, and we regret that it led to confusion during and after your stay. Your comment will be shared with our front office team to reinforce the importance of clearly presenting all included benefits at check-in, along with practical information about services and timings. Your feedback is extremely valuable and will help us improve both our communication and guest journey. We hope to have the opportunity to welcome you back in the future for a smoother and more seamless experience. Warm regards, Claryce Favard Guest Experience

Customer review rating 5.0/5

Ben H. Families - Confirmed reviews ALL

Brilliant 4 nights at the Molitor. Family of 4 with perfect adjoining rooms looking over the pool. Very comfy bed. Fantastic pools and very cool artwork around the hotel. Perfect location for PSG match and only €20 for a taxi into the centre of Paris. The staff were fantastic. So helpful. Only slight down side was the food menu was quite limited as the lunch menu was the same as the dinner menu for the whole stay. Would have thought the dinner menu would be different to lunch as got a bit samey. Breakfast was excellent.

Dear Sir, Thank you very much for your wonderful feedback following your recent stay at Molitor. We are delighted to read that you and your family had such an enjoyable experience, particularly appreciating the comfort of your adjoining rooms, the unique atmosphere of the hotel, and our iconic pools. It is also a pleasure to know that our team contributed positively to your stay with their helpfulness and service. Your kind words will certainly be shared with them. We are equally pleased that our location and breakfast offerings met your expectations. However, we sincerely appreciate your constructive comment regarding the dining menu. Your feedback is extremely valuable, and we understand how greater variety between lunch and dinner could enhance the overall experience. Please rest assured that we are sharing your remarks with our culinary team for consideration. We truly hope to have the pleasure of welcoming you and your family back for another memorable stay in the near future. Warm regards, Claryce Favard Guest Experience

Other web-users rate our hotel

  • 350 reviews 8.9/10 Location
  • 631 reviews 7.7/10 Room
  • 1,096 reviews 7.9/10 Service
  • 5 reviews 0/10 WiFi
  • 467 reviews 8.9/10 Pool
  • 356 reviews 8.2/10 Breakfast
  • 342 reviews 5.5/10 Food
  • 250 reviews 7.9/10 Amenities

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