Dear Mr. B., Thank you for taking the time to share your feedback following your family stay at Molitor Hotel & Spa Paris. We are pleased to hear that you enjoyed the combination of your stay and leisure facilities, as well as the warm and attentive service provided by our team. We are, however, sorry to learn that the quality of our food did not fully meet your expectations. Your comments are important to us and have been shared with the relevant teams as we continuously strive to improve our offering. We hope to have the pleasure of welcoming you and your family back to Molitor in the future and providing you with an experience that fully meets your expectations. Warm regards, Corentin CAPELLE Guest Experience

Dear Guest, Thank you very much for your lovely feedback. We are delighted to know that you enjoyed the historic and luxurious atmosphere of Molitor, as well as the comfort and spaciousness of your room. We look forward to welcoming you back for another memorable stay. Warm regards, Ella Le Boisselier Guest Experience.

Dear Guest, Thank you sincerely for sharing such a thoughtful and detailed review. It is wonderful to know how much you enjoy staying with us, and we are particularly pleased that the warm welcome from our Front Desk team contributed positively to your experience. We are, however, truly sorry that the accessible room affected your stay in certain respects. We understand your disappointment regarding the water spreading across the bathroom floor and the inconvenience this caused to your slippers, as well as the limited workspace provided by the room layout. Your comments are extremely valuable, and we will share them with the relevant teams so that these points can be carefully reviewed. We are committed to ensuring that our accessible accommodations provide not only the necessary functionality, but also the level of comfort and refinement our guests expect from Molitor. We very much hope to have the pleasure of welcoming you back and of offering you an experience that fully reflects the spirit of Molitor. Warmest regards, Evita Alamaniotou Front of House Director

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to learn that the location of your room and the shower did not meet your expectations. We fully understand how important these details are to the comfort and enjoyment of your stay. As the hotel was unfortunately fully booked during your visit, our options to accommodate a room change were limited. Nevertheless, we sincerely regret that we were unable to provide a more satisfactory solution at the time. Please be assured that we have carefully noted your room preferences, so that they may be taken into consideration for a future stay, subject to availability. We greatly value your feedback and hope to have the opportunity to welcome you back and provide you with the experience you expect from Molitor. Kindest regards, Evita Alamaniotou Front of House Director

Dear Guest, Thank you very much for your lovely feedback and for your excellent rating. We are delighted to hear that you enjoyed your experience at Molitor and that you found our hotel to be such a terrific place. We hope to have the pleasure of welcoming you back soon for another memorable stay in Paris. Warm regards, Evita Alamaniotou Front of House Director

Dear Guest, Thank you very much for your perfect rating and for your kind words. We are delighted to hear that everything was great during your stay at Molitor. Your satisfaction is the greatest reward for our entire team and a wonderful encouragement to continue delivering memorable experiences. We look forward to welcoming you back very soon for another exceptional stay. Warm regards, Evita Alamaniotou Front of House Director

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your stay at Molitor. We are delighted to hear that you enjoyed our iconic setting, the peaceful surroundings and, in particular, our breakfast buffet. However, we are truly sorry that several aspects of your experience did not meet the standards you rightly expected from a five-star hotel. We particularly regret your comments regarding the level of service you experienced across the different departments. This is certainly not the impression we wish to leave our guests with, and your feedback will be shared with our teams so that we can continue to improve. We are also sorry to hear about the condition of some of the furniture in your room. While we are pleased that you nevertheless found the room comfortable, the stains you noticed should not have been present and we will ensure this point is followed up with our housekeeping and maintenance teams. Regarding the fitness centre, we sincerely apologize for the discomfort caused by the temperature. We will also look into the air-conditioning system to ensure that the facilities remain comfortable for our guests. Finally, we completely understand your frustration regarding the lack of information about the pool procedures during your first visit. We should have provided you with clearer guidance on the practical arrangements, including the lockers and towel collection. We are sorry that this made your first experience stressful and will review how this information is communicated to our guests. Thank you once again for your constructive comments. We truly hope to have the opportunity to welcome you back and provide you with the level of service and experience that Molitor strives to offer. Warm regards, Corentin CAPELLE Guest Experience

Dear Sir, Thank you very much for your kind review and for your excellent rating. We are delighted that you enjoyed a relaxing stay in the unique setting of Molitor, and that our distinctive history and atmosphere offered you a sense of escape while remaining in the heart of Paris. We hope to have the pleasure of welcoming you back soon for another memorable stay. Warm regards, Evita Alamaniotou Front of House Director

Dear Sir, Thank you very much for your kind words and for recommending Molitor. We are delighted to hear that you enjoyed our historical pools, bars and rooftop, as well as our food and drinks offerings. Most of all, we are pleased that the warmth and attentiveness of our teams contributed to making your stay a memorable one. Your recognition is greatly appreciated, and we look forward to welcoming you back for another wonderful experience at Molitor. Warm regards, Evita Alamaniotou Front of House Director

Dear Madam, Thank you for taking the time to share your feedback following your stay at Molitor. We are delighted that our iconic Art Deco swimming pool made such a strong impression on you. It is indeed one of the most unique features of our hotel, and we are pleased that you enjoyed this part of the Molitor experience. We are, however, sorry to hear that our hospitality did not feel exceptional and that certain aspects of your stay, including the breakfast, Wi-Fi connection and ease of access, did not fully meet your expectations. Your comments are valuable to us and have been shared with the relevant teams so that we can continue improving the guest experience. We hope to have the pleasure of welcoming you and your family back to Molitor, with the opportunity to provide you with a more memorable experience. Kind regards, Corentin CAPELLE Guest Experience

Cher Monsieur, Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience au Molitor. Nous sommes ravis de savoir que vous avez apprécié l’accueil chaleureux de nos équipes, ainsi que nos piscines et votre chambre. Votre satisfaction est une véritable source de motivation pour l’ensemble de nos collaborateurs. Au plaisir de vous accueillir à nouveau très prochainement pour un nouveau séjour parisien au Molitor. Bien cordialement, Corentin CAPELLE Guest Experience

Dear Ms., Thank you very much for taking the time to share your experience with us. We are delighted to hear that you had an amazing stay and that you enjoyed the beauty and style of our hotel, as well as our pools. It is wonderful to know that you would love to return to Molitor — we would be truly delighted to welcome you back. We also appreciate your valuable feedback regarding the breakfast, the snack options and the possibility of offering refreshments by the indoor pool. Your comments have been shared with our teams as we continuously strive to enhance our guests’ experience. We look forward to welcoming you and your family back to Molitor for another memorable stay. Warm regards, Corentin CAPELLE Guest Experience

Dear Mrs. C., Thank you very much for your wonderful review and for highlighting the dedication of our team. We are delighted to know that our staff went above and beyond to make your stay perfect. Your kind words are a true recognition of their commitment to providing warm, attentive and personalized service. It was a pleasure to welcome you, and we very much hope to have the opportunity to see you again for another exceptional stay. Warmest regards, Evita Alamaniotou Front of House Director

Dear Mr, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Corentin CAPELLE Guest Experience

Dear Madam, Thank you for taking the time to share your detailed feedback following your family stay at Molitor. We are pleased to hear that you enjoyed our gym and had a particularly positive experience at our rooftop restaurant, both in terms of the quality of the food and drinks and the service provided by our teams. Your kind words will certainly be shared with them. However, we are truly sorry that several aspects of your stay did not meet your expectations. In particular, we sincerely apologize for the cleanliness issues you encountered in your room, especially around the shower, sink and ventilation ducts. This is not the standard of cleanliness we strive to provide, and your comments have been shared with our Housekeeping team for their attention. We also regret that the pool temperature and the service around the pool area did not provide you with the experience you expected. We understand how these points, together with the condition of your room, affected your perception of the value of your stay. Your feedback is extremely valuable to us, as it allows us to identify where improvements are needed. We sincerely hope that we will have the opportunity to welcome you back and provide you with the high-quality experience that you should expect from Molitor. Kind regards, Corentin CAPELLE Guest Experience

Dear Guest, Thank you very much for this lovely review. We are delighted that our facilities, and particularly our outdoor pool, provided the perfect setting for your family to relax and cool off during your stay in Paris. Regarding our indoor pool, it was temporarily closed for its mandatory annual maintenance and cleaning. We deliberately schedule this operation during the summer period, when the indoor pool is generally less in demand, in order to minimize the impact on our guests. We were nevertheless pleased to be able to reopen it earlier than initially planned. We are happy that the weather ultimately allowed you to make the most of our outdoor pool and hope to have the pleasure of welcoming your family back to Molitor very soon. Warm regards, The Guest Experience Team.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Corentin CAPELLE Guest Experience

Dear Guest, Thank you very much for this wonderful score and for your kind feedback. We are delighted that you enjoyed our iconic outdoor swimming pool and appreciated the warmth and attentiveness of our teams. We hope to have the pleasure of welcoming you back to Molitor very soon! Warm regards, The Guest Experience Team.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you enjoyed our wonderful pool and the comfort of your room. We are, however, sorry to hear that the quality of our food and service did not meet your expectations. Your comments are important to us and have been shared with the relevant teams as we continue to work towards delivering the level of service and experience expected at Molitor. We hope to have the opportunity to welcome you back and provide you with a more seamless experience. Kind regards, The Guest Experience Team.