Molitor Hotel & Spa Paris - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,772 reviews

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Description

Hotel extras

  • Enjoy a 46-meter heated outdoor pool and a 33-meter indoor pool.

  • Rooms with a pool view

  • A sublime Clarins spa

  • A restaurant offering gourmet cuisine and a view of the emblematic pool

  • 100 works of street art exhibited throughout the hotel and the unique artistic cabin pathway.

Our accommodation(s)

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Room 1

Hotel location

Molitor Hotel & Spa Paris - MGallery Collection

16 Avenue de la Porte Molitor
75016 Paris
France

GPS:48.844653, 2.252219

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,772 reviews

Customer review rating 3.5/5

Charity T. Couples - Confirmed reviews ALL

Customer review rating 2.0/5

Marco T. B. Families - Confirmed reviews ALL

Dear Mr. b., Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not reflect the standards of service we strive to provide. While we appreciate your recognition of the efforts made by our team, we sincerely regret that a number of service shortcomings impacted your stay, including the issues you encountered with your restaurant reservations, delays in service, and the temporary closure of the outdoor pool. Please note that the outdoor pool was temporarily closed as a precaution following routine water quality controls. The safety and well-being of our guests are our highest priorities, and this decision was made solely to ensure that our facilities continued to meet the highest health and safety standards. Please accept our sincere apologies for these inconveniences. Your comments have been shared with the relevant departments, as they are invaluable in helping us identify areas where we must improve both our organization and the overall guest experience. We are pleased that we had the opportunity to offer a gesture of goodwill during your stay, although we understand it could not fully compensate for the disappointment you experienced. We hope you will consider giving us another opportunity in the future to provide you with the level of service and hospitality that Molitor is known for. Kind regards, Corentin CAPELLE Guest Experience

Customer review rating 4.0/5

Christopher T. Families - Confirmed reviews ALL

Cher Monsieur, Nous vous remercions d’avoir pris le temps de partager votre retour détaillé. Nous sommes ravis que vous ayez apprécié la piscine, le service du rooftop ainsi que l’accueil de nos équipes en réception. Nous ne manquerons pas de transmettre vos remerciements particuliers à M. David et Mme Maïwenn, qui seront très touchés par votre mention. Nous sommes en revanche sincèrement désolés pour la fermeture de la piscine extérieure durant deux jours ainsi que pour votre expérience au spa. La fermeture de nos installations est toujours liée à des contrôles stricts de qualité et de sécurité, notamment concernant la qualité de l’eau, afin de garantir le bien-être et la sécurité de nos clients. Nous comprenons parfaitement la déception que cela a pu engendrer. Concernant votre remarque sur l’attitude de certains membres de l’équipe spa, soyez assuré qu’elle a été transmise à la direction concernée afin d’être traitée avec la plus grande attention. Nous sommes attentifs à maintenir un niveau de service irréprochable et une approche toujours centrée sur le client. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt pour une expérience pleinement conforme à vos attentes. Bien cordialement, Evita Alamaniotou Directrice des Services d'accueil

Customer review rating 2.0/5

Asuncion L. Families - Confirmed reviews ALL

Chère Madame, Nous vous remercions d’avoir pris le temps de partager votre retour. Nous sommes sincèrement désolés pour les désagréments rencontrés lors de votre séjour, notamment l’odeur constatée dans l’une de vos chambres à votre arrivée. Ce point ne reflète pas nos standards de qualité et a été immédiatement transmis à nos équipes afin d’être analysé et corrigé. Concernant l’accès à la piscine extérieure, celle-ci a dû être temporairement fermée en raison d’un contrôle de qualité de l’eau ne répondant pas à nos exigences strictes de sécurité et d’hygiène. Dans ce contexte, nous tenons à vous préciser que nous garantissons en permanence l’accès à au moins un bassin, la piscine intérieure restant accessible afin d’assurer une continuité de service. Nous regrettons sincèrement l’impact de ces éléments sur votre séjour en famille et espérons avoir l’opportunité de regagner votre confiance lors d’une prochaine visite. Bien cordialement, Evita Alamaniotou Directrice des Services d'accueil

Customer review rating 1.5/5

Osmario N. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay. We are truly sorry to read that several aspects of your experience did not meet your expectations. Regarding the air conditioning, we regret the discomfort you experienced during a period of exceptionally high temperatures. The issue was subsequently identified and resolved by our technical teams. We nonetheless understand the inconvenience caused during your stay and sincerely apologize for it. We also regret the issue encountered with the bathroom drain. Although it was addressed promptly by our maintenance team the following day, we fully understand that such matters should not occur and have shared your comment with the relevant teams for follow-up. Concerning breakfast service, we are very sorry for the delays and the repeated requests you had to make. This does not reflect the level of attentiveness we aim to deliver, and your feedback has been shared with our restaurant team to reinforce service standards. We sincerely appreciate your comments, as they help us identify areas where we must continue to improve. We hope to have the opportunity to regain your confidence during a future stay. Kind regards, Evita Alamaniotou Front of House Director

Other web-users rate our hotel

  • 375 reviews 9/10 Location
  • 655 reviews 7.6/10 Room
  • 1,118 reviews 7.7/10 Service
  • 6 reviews 0/10 WiFi
  • 488 reviews 8.8/10 Pool
  • 359 reviews 7.7/10 Breakfast
  • 359 reviews 5.7/10 Food
  • 263 reviews 7.6/10 Amenities

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