Name: Mercure Phuket Patong Journeyhub - ALL
Address: 240 8 Phangmuangsai Kor Road, Patong Kathu, PHUKET, 83150, TH
Telephone: +6676627999
Rating: 3.2

Mercure Phuket Patong Journeyhub

Hotel for travellers looking for local and authentic experiences

Mercure Phuket Patong Journeyhub, just 1.3 km from Patong Beach, offers a perfect blend of comfort and style. Enjoy stunning mountain views and unforgettable sunsets from our rooftop pool. Savor international dishes at our restaurant or sip refreshing coc ktails at the Pool Bar. With inviting spaces for casual dining and relaxing moments, our hotel promises an elevated holiday experience, making it the ideal retreat for travelers seeking both relaxation and adventure in the heart of Phuket.

Our accommodation(s)

Room

Classic Room, 1 Double Bed

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Classic Room, 2 Single Beds

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Twin bed(s)

See availabilities

Room

Privilege Room, Mountain View, 1 Double Bed

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s)
Views: Mountain view

See availabilities

Room

Privilege room, Mountain View, 2 Single beds

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Twin bed(s)
Views: Mountain view

See availabilities

Room

Premier Corner Room, 1 Double Bed

3 pers. max
33 m² / 355 sq ft

Bedding 1 x Double bed(s)

See availabilities

Suite

Two-Bedroom Suite with One Double and Two Single Bed

6 pers. max
78 m² / 839 sq ft

Bedding 1 x Double bed(s) and 1 x Twin bed(s)

See availabilities

Hotel location

Mercure Phuket Patong Journeyhub

240 8 Phangmuangsai Kor Road, Patong Kathu
83150 PHUKET
Thailand

GPS:7.90167, 98.30508

+66 76 627 999

+6600000000000

RASSADA PIER

Ferries

Access: 15.4 km / 9.57 mi 1 hrs 39 min walk / 39 min drive

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets welcome
Shuttle
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
100% Non Smoking Property
Room service

THE CLOVE KITCHEN & BAR

Non contractual photo

Currently unavailable

All day international restaurant

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 3.2/5 98 reviews

Vaibhav J. Couples - 2/7/2026 Confirmed reviews ALL

Rooms were too small for a couple. Water was leaking from the split AC. No great views. Food options for vegetarian were very limited and taste was below average.

Dear Vaibhav J., Thank you for taking the time to share your feedback. We are sorry to hear that some aspects of your stay did not meet your expectations, including room size, air conditioning, views, and food options. Please note that the room you booked was a Classic Room, which does not include a view. We also offer other room types that are larger and feature scenic mountain views, which may better suit your preferences. Your comments have been shared with our team to review and improve our facilities and services. We value all feedback, as it helps us enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay. Warm regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Darren J. M. Couples - 2/6/2026 Confirmed reviews ALL

Our cleaner sometimes did not clean our room until after 6pm just when we were resting or getting ready to go out. When they did clean it was to a good standard. The bar area was not always the cleanest either. Staff were very friendly and polite Nice hotel overall

Dear Mr. Darren J. M., Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff friendly and polite, and that you enjoyed your overall stay with us. I’m sorry for the inconvenience caused by the late housekeeping service. While I’m glad to know the cleaning quality met your expectations, the timing should have been better aligned to avoid disturbing you during your rest or preparation time. We will review our scheduling process to improve consistency. Regarding the bar area, thank you for bringing this to our attention. Cleanliness is a priority for us, and we will reinforce our standards with the team to ensure it remains well‑maintained at all times. Your comments are truly appreciated as they help us improve. We hope to have the pleasure of welcoming you back for an even better experience. Warm regards, Pasinee SEDVORAKUL General Manager

Suratsawadee L. Friends - 2/4/2026 Confirmed reviews ALL

Bad location, no view, aircon can not adjust, table light broken room too small for the price 3180 baht per night pretty low standard with cleaning bathroom still have stained few hair drop on the floor no fan for circulation air mattress too old.

Dear Khun Suratsawadee, Thank you very much for taking the time to share your feedback with us. We are sincerely sorry to learn that your recent stay did not meet your expectations. Your comments regarding the room condition are taken very seriously. This is certainly not the standard we aim to provide. Our housekeeping and engineering teams have already been informed to address these issues immediately to prevent them from happening again. We also understand that the room location and size may not have aligned with your preferences. For your next stay, we would be pleased to offer you a complimentary upgrade to our higher room category with a Privilege Mountain View, providing a more spacious layout and a more enjoyable atmosphere. We truly appreciate your feedback, and we hope to have the opportunity to welcome you back for a much improved and more comfortable experience. Warm regards, Pasinee S. General Manager

Raj J. -. Families - 2/4/2026 Confirmed reviews ALL

The rooms had no view. Our windows opened to a shaft or service area. We were disappointed opening the curtains. The access to the room was also challenging. We had to take the elevator to 8 th floor reception , and then take a different elevator to room. The pool was good. The hotel didn't feel very spacious.

Dear Raj J., Thank you very much for taking the time to share your experience with us. We’re truly sorry to hear that certain aspects of your stay did not meet your expectations, and we appreciate your honest feedback. Regarding the room view, the room category you booked faces the inner courtyard area. We understand how important a pleasant view can be, and we offer higher room categories with beautiful mountain views that many guests enjoy. Our team would be delighted to assist with these options during a future visit. We also appreciate your understanding during our enhancement period. Our main reception building along the front road is currently being upgraded to create a more welcoming and spacious arrival experience for all our guests. While this work is underway, we are temporarily using the 8th‑floor reception. We recognize this may feel less convenient, and we truly thank you for your patience. We look forward to opening the new reception soon. We’re glad to hear you enjoyed the pool, and your comments are invaluable as we continue improving our guest experience. We hope to have the pleasure of welcoming you back for a more seamless and enjoyable stay in the future. Warmest Regards, Pasinee S. General Manager

Jairaj P. M. Solo - 2/2/2026 Confirmed reviews ALL

It seems impossible to get an invoice.

Dear Mr. M., Thank you for sharing your feedback. I sincerely apologize that our team did not handle your request properly. We follow the same process as other hotels and are able to provide invoices by email automatically; unfortunately, on this occasion, the proper action was missed. I will ensure the team takes corrective action to prevent this from happening again. Regarding your receipt, we will send it to you in a separate email shortly. Thank you again for bringing this to our attention, and please accept our apologies for the inconvenience caused. Kind regards, Pasinee S. General Manager