Mercure Phuket Patong Journeyhub 4 stars

Customer review rating (ALL Rating) 3.5/5 180 reviews

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240 8 Phangmuangsai Kor Road, Patong Kathu, 83150 PHUKET, Thailand

Description

Our accommodation(s)

Hotel location

Mercure Phuket Patong Journeyhub

240 8 Phangmuangsai Kor Road, Patong Kathu
83150 PHUKET
Thailand

GPS:7.90167, 98.30508

Telephone
Fax +6600000000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

THE CLOVE KITCHEN & BAR

All day international restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  180 reviews

Customer review rating 5.0/5

Alisa S. Families - Confirmed reviews ALL

This hotel has a lot of options of Indian food so if you like Indian food, you need to stay here stuff was very polite with us and also we spent here time with our dog and everything was safe. The names of the best stuff are Tuan and Map.

Dear Alisa S., Thank you very much for sharing your valuable feedback with us. We are delighted to learn that you enjoyed the variety of Indian food options available at our hotel and that they added positively to your stay. We are also pleased to know that our team provided polite and attentive service, and that you felt comfortable and safe during your stay with your dog. Creating a welcoming and secure environment for all our guests, including those traveling with pets, is very important to us. Your kind recognition of Tuan and Max is greatly appreciated and will be shared with them and the team as encouragement for their excellent service. Thank you once again for your recommendation. We look forward to welcoming you and your pet back again in the future. Sincerely, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Customer review rating 3.5/5

Peter S. Q. Solo - Confirmed reviews ALL

Reception and housekeeping is good however pool area requires updating. Hospitality staff fail to recognize opportunities for sales with guests having find them to request food and drink. Likewise drink offers are not advertised , again limiting the opportunity to drive sales with guests leaving the bar to take up offers at other venues . I am happy to discuss further with the view of improving business uplift in the food and beverage area of this venues operation .

Dear Mr. Peter S. Q., Thank you for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your valuable feedback and your continued loyalty as an Accor member. We are pleased to hear that you were satisfied with your accommodation, particularly the cleanliness of the rooms, and that our Housekeeping team exceeded your expectations. Your kind recognition will certainly be shared with them, as it serves as great encouragement. At the same time, we sincerely regret that certain aspects of your experience did not meet expectations. Your comments regarding the pool area, bar service, and the need for further development and oversight of our hospitality team are noted with great concern. We fully understand the importance of proactive service, effective promotion of offerings, and attentive guest engagement, and we acknowledge that we fell short in these areas during your stay. Please also allow us to share that our bar and restaurant operations are managed by a third-party partner. Nevertheless, we take full responsibility for your overall experience, and we will be coordinating closely with them to relay your feedback and ensure improvements are made. Our goal is to enhance service standards and deliver a more attentive and engaging food and beverage experience for all our guests. We also apologize that the welcome drink and amenity did not meet your expectations, as well as for any lack of recognition during your stay. This is certainly not the level of experience we aim to provide our valued members. We greatly appreciate your constructive suggestions and your willingness to discuss further. Should you wish to share additional insights, we would be more than happy to connect with you directly. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a significantly improved experience. Warm regards, Pasinee S. General Manager

Customer review rating 4.0/5

Ishaan M. Couples - Confirmed reviews ALL

The hotel is located a good 20 mins away by foot from the actual Patong beach area. Conveyance to the hotel will cost you 200 Baht. Though they do offer drop offs to the beach area. The hotel had a musty smell to it. The room was decent. The breakfast buffet was good with satisfactory offerings for Indians and vegetarians.

Dear Mr. Ishaan M., Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our breakfast buffet and found the options suitable for Indian and vegetarian guests. We appreciate your comments regarding our location and transportation. Our hotel is indeed situated about 20 minutes from Patong Beach by foot, and we are glad you were able to make use of our complimentary drop-off service. We are, however, concerned to learn about the musty smell you experienced, and we sincerely apologize for the inconvenience. This is certainly not the standard we strive to maintain. Our team has been informed and will take immediate action to ensure the room conditions remain fresh and comfortable for all guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an improved stay in the future. Warm regards, Pasinee S. General Manager

Customer review rating 5.0/5

Bulan P. Couples - Confirmed reviews ALL

RECOMENDED

Dear Bulan P., Thank you very much for your wonderful feedback and for choosing to stay with us. We are truly delighted to hear that you had a great stay and that you were especially pleased with our Housekeeping team. Your kind compliment on “Best housekeeping, always keeping the place clean” means a lot to us. I will be sure to share your message with the team—they will be very happy and motivated to hear it. We look forward to the pleasure of welcoming you back again soon. Warm regards, Pasinee S. General Manager

Customer review rating 5.0/5

Abdullah N. A. A. Couples - Confirmed reviews ALL

All is good, I like the hotel and staff very friendly. Room very clean and comfortable.

Dear Abdullah, Thank you for taking the time to share your feedback with us. We are pleased to learn that your stay was enjoyable and that you found our hotel to your satisfaction. It is also wonderful to hear that our team’s friendliness and the cleanliness and comfort of your room contributed positively to your experience. Your kind comments are sincerely appreciated, and we look forward to the pleasure of welcoming you back in the near future. Warm regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Other web-users rate our hotel

  • 226 reviews 7/10 Location
  • 491 reviews 5.9/10 Room
  • 697 reviews 8.7/10 Service
  • 5 reviews 2.9/10 WiFi
  • 312 reviews 3.4/10 Cleanliness
  • 161 reviews 4.4/10 Comfort
  • 140 reviews 6.7/10 Breakfast
  • 126 reviews 5.1/10 Amenities

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