Mercure Phuket Patong Journeyhub 4 stars

Customer review rating (ALL Rating) 3.7/5 227 reviews

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Mercure Phuket Patong Journeyhub - Image 1
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240 8 Phangmuangsai Kor Road, Patong Kathu, 83150 PHUKET, Thailand

Description

Our accommodation(s)

Hotel location

Mercure Phuket Patong Journeyhub

240 8 Phangmuangsai Kor Road, Patong Kathu
83150 PHUKET
Thailand

GPS:7.90167, 98.30508

Telephone
Fax +6600000000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

THE CLOVE KITCHEN & BAR

All day international restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  227 reviews

Customer review rating 5.0/5

Panitsara S. Solo - Confirmed reviews ALL

The hotel was very attentive to every detail. The view was stunning, and the rooftop was absolutely beautiful. Highly recommended!

Dear Ms. Panitsara S., Thank you for choosing to stay at Mercure Phuket Patong Journeyhub and for taking the time to share your experience. We are delighted to learn that you enjoyed our convenient location, spacious and comfortable accommodation, as well as the stunning views and rooftop facilities. Your kind comments regarding our team's attention to detail are particularly appreciated and will be shared with the entire team as recognition of their dedication to delivering exceptional service. It is truly gratifying to know that your stay was a memorable one and that you would highly recommend our hotel. Feedback such as yours serves as a great encouragement for us to continue maintaining the high standards of hospitality that our guests expect and deserve. Thank you once again for your valued support. We look forward to the pleasure of welcoming you back to Mercure Phuket Patong Journeyhub in the near future. Yours sincerely, Jiranan C. Asistant Front Office Manager Mercure Phuket Patong Journeyhub

Customer review rating 5.0/5

Damian J. O. A. Friends - Confirmed reviews ALL

Very good service from the hotel staff especially Tuan 👍🏾

Dear Mr. Damian J. O. A., Thank you for your outstanding review and for taking the time to share your experience with us. We are thrilled to hear that you had a memorable stay with us and that our team's service, particularly Tuan's, made a positive impression on your experience. Your kind comments regarding our location and hospitality are truly appreciated. It was a pleasure to have you as our guest, and we sincerely thank you for your recommendation. We look forward to welcoming you back to Mercure Phuket Patong Journeyhub for another exceptional stay. Yours sincerely, Jiranan C. Asistant Front Office Manager Mercure Phuket Patong Journeyhub

Customer review rating 5.0/5

Jason N. Couples - Confirmed reviews ALL

Great location, clean, comfortable, beautiful pool and helpful staff. Tuan and Jelly were very helpful and kind. I will stay again. Great hotel for the price point. Also, pet friendly!

Dear Mr. Jason N., Thank you for your excellent review and for awarding us a perfect score following your recent stay at Mercure Phuket Patong Journeyhub. We are delighted to know that you enjoyed our great location, clean and comfortable accommodations, beautiful pool, and the service provided by our team. Your kind comments are truly appreciated. A special thank you for recognizing Tuan and Jelly. We are pleased to hear that their helpfulness and kindness contributed positively to your experience. Your compliments will be shared with them and the entire team. It is also wonderful to know that you found our hotel to offer great value for money and appreciated our pet-friendly atmosphere. We greatly appreciate your support and are thrilled to hear that you plan to stay with us again. We look forward to welcoming you back for another memorable stay in Phuket. Yours sincerely, Jiranan C. Asistant Front Office Manager Mercure Phuket Patong Journeyhub

Customer review rating 3.5/5

Jeff T. Solo - Confirmed reviews ALL

The Mecure Journeyhub is a bidget hotel, and the staff here are very welcoming and friendly. The rooms are a reasonable size and offer a fridge tea and coffee making facilities and an LCD TV with a reasonable selection of channels. Housekeeping has dropped off at this hotel and sometimes they didn't even come for the entire day to clean your room. This area needs to be addressed. The bathroom is small and the shower has a handheld rose with reasonable water pressure however the flooring in the showers needs to be replaced as the non-slip tiles surface has worn away and now the tires are slippery The Wi-Fi is a little poor and drops out regularly. There is a nice rooftop swimming pool and buy with views across Patong

Dear Mr. T., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Phuket Patong Journeyhub. We are pleased to learn that you found our team welcoming and friendly and that you appreciated the room amenities, including the in-room facilities and our rooftop swimming pool with views across Patong. Your kind comments about our staff are truly appreciated and will be shared with the team. At the same time, we sincerely apologize for the shortcomings you experienced during your stay. We are particularly concerned to learn about the inconsistency in housekeeping services, as well as the issues you encountered with the bathroom shower flooring and Wi-Fi connectivity. Please be assured that your feedback has been shared with the relevant department heads for immediate review and corrective action. Maintaining high standards of cleanliness, safety, and guest comfort is a priority for us, and your comments help us identify areas where improvement is needed. We also appreciate your observations regarding the bathroom facilities. The safety concern related to the worn non-slip surface is being taken seriously and will be assessed by our engineering team. Thank you once again for your valuable feedback. We are grateful for your balanced review and for highlighting both the positive aspects and areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. Yours sincerely, Jiranan C. Asistant Front Office Manager Mercure Phuket Patong Journeyhub

Customer review rating 5.0/5

Yogendra S. N. Couples - Confirmed reviews ALL

Indian food and breakfast very good,staff is cooperative and good nature, service is good

Dear Mr. Yogendra S. N., Thank you for taking the time to share your feedback and for awarding us a perfect score. We are delighted to learn that you had a comfortable stay with us and that you enjoyed our Indian food and breakfast offerings. It is especially pleasing to know that our team’s friendly, cooperative nature and attentive service contributed positively to your experience. Your kind words are greatly appreciated and will be shared with our team as recognition of their efforts to provide exceptional hospitality. We sincerely thank you for your support and look forward to welcoming you back to Mercure Phuket Patong Journeyhub for another memorable stay. Yours sincerely, Jiranan C. Asistant Front Office Manager Mercure Phuket Patong Journeyhub

Other web-users rate our hotel

  • 225 reviews 7.4/10 Location
  • 508 reviews 6.8/10 Room
  • 714 reviews 9/10 Service
  • 7 reviews 5.9/10 WiFi
  • 320 reviews 4.2/10 Cleanliness
  • 163 reviews 4.6/10 Comfort
  • 143 reviews 7.3/10 Breakfast
  • 140 reviews 9.3/10 Pool

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