Name: Mercure Phuket Patong Journeyhub - ALL
Address: 240 8 Phangmuangsai Kor Road, Patong Kathu, PHUKET, 83150, TH
Telephone: +6676627999
Rating: 3.4

Mercure Phuket Patong Journeyhub

Hotel for travellers looking for local and authentic experiences

Mercure Phuket Patong Journeyhub, just 1.3 km from Patong Beach, offers a perfect blend of comfort and style. Enjoy stunning mountain views and unforgettable sunsets from our rooftop pool. Savor international dishes at our restaurant or sip refreshing coc ktails at the Pool Bar. With inviting spaces for casual dining and relaxing moments, our hotel promises an elevated holiday experience, making it the ideal retreat for travelers seeking both relaxation and adventure in the heart of Phuket.

Our accommodation(s)

Room

Classic Room, 1 Double Bed

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Classic Room, 2 Single Beds

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Twin bed(s)

See availabilities

Room

Privilege Room, Mountain View, 1 Double Bed

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s)
Views: Mountain view

See availabilities

Room

Privilege room, Mountain View, 2 Single beds

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Twin bed(s)
Views: Mountain view

See availabilities

Room

Premier Corner Room, 1 Double Bed

3 pers. max
33 m² / 355 sq ft

Bedding 1 x Double bed(s)

See availabilities

Suite

Two-Bedroom Suite with One Double and Two Single Bed

6 pers. max
78 m² / 839 sq ft

Bedding 1 x Double bed(s) and 1 x Twin bed(s)

See availabilities

Hotel location

Mercure Phuket Patong Journeyhub

240 8 Phangmuangsai Kor Road, Patong Kathu
83150 PHUKET
Thailand

GPS:7.90167, 98.30508

+66 76 627 999

+6600000000000

RASSADA PIER

Ferries

Access: 15.4 km / 9.57 mi 1 hrs 39 min walk / 39 min drive

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets welcome
Shuttle
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
100% Non Smoking Property
Room service

THE CLOVE KITCHEN & BAR

Non contractual photo

Currently unavailable

All day international restaurant

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 3.4/5 65 reviews

Rajan S. Couples - 1/21/2026 Confirmed reviews ALL

It was sheer pleasure to stay in your hotel. The entire staff was very hospitable and we felt very comfortable.

Dear Mr. Rajan S., We are truly grateful for your wonderful feedback. It brings us immense joy to know that your stay was such a pleasurable experience and that our team’s hospitality made you feel at home. Creating a welcoming and comfortable environment for our guests is always our top priority, and your kind words affirm our efforts. On behalf of the entire staff, thank you for choosing our hotel. We look forward to the opportunity of hosting you again and making your next visit just as memorable. Warmest Regards, Pasinee S. General Manager

Supakij N. Couples - 1/20/2026 Confirmed reviews ALL

I checked in late at night and everything was smooth. The room was comfy and both Thai and foreign staffs were helpful.

Dear Khun Supakij Nakboonbum, Thank you very much for your kind feedback. We are delighted to hear that your late-night check-in went smoothly and that you found the room comfortable. It is also wonderful to know that both our Thai and international team members were able to assist you and make your stay pleasant. Your comments are truly appreciated and will be shared with our staff as encouragement to continue delivering warm and attentive service. Warm regards, Pasinee S. General Manager

Rishabh K. Solo - 1/19/2026 Confirmed reviews ALL

I would not recommend this hotel, particularly at this price point. I stayed here for two nights and was informed that the property is approximately 8–10 years old and only recently taken over by Mercure. Unfortunately, it is yet to be refurbished, and this clearly shows in both appearance and upkeep. Upon check-in, my initial room had a strong smoke smell despite the hotel being non-smoking. I reported this, and the manager inspected the room with me and acknowledged the issue. I was moved to another room, which initially seemed fine, but later developed a severe sewage odor. The bathroom also had noticeable stains, which I pointed out to the manager. Housekeeping was called, but the overall impression remained poor. To add to the experience, no towels were provided initially, which was surprising and disappointing for a hotel under the Mercure brand. The rooms do not offer any view, so expectations should be kept low in that regard. Overall, the stay was disappointing, and I would not choose to stay here again. The only positives are the location: it is about a 10–15 minute walk from Bangla Road, and there is a 7-Eleven conveniently located just two minutes away.

Dear Mr. Rishabh K., Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet expectations and that you encountered several issues during your visit. Please accept our sincere apologies for the smoke odor, the sewage smell, the bathroom cleanliness, and the lack of towels upon arrival. These are not the standards we strive to uphold, and we regret the inconvenience caused. We appreciate you bringing these matters to our attention during your stay and allowing our team to assist, even though the solutions did not fully resolve the concerns. Your comments are invaluable as we continue working on improvements, especially as the property transitions under the Mercure brand. Refurbishment plans are underway, and your feedback highlights areas we must prioritize. We are glad you found the location convenient, and we will use your feedback to improve the overall guest experience moving forward. Warm regards, Pasinee S. General Manager

Reetesh T. Friends - 1/17/2026 Confirmed reviews ALL

Extremely Disappointing & Overpriced – Not a Mercure Standard My stay at Mercure Journey Hub Phuket was pathetic and completely unacceptable. The rooms were stinking, poorly maintained, and had bugs. Housekeeping was terrible, far below basic cleanliness standards. The hotel felt more like a cheap guest house than a branded property. The check-in experience was bad, and the staff was rude, unprofessional, and extremely casual. What made it worse was that no one was willing to listen to complaints—issues were repeatedly raised but completely ignored. The food and breakfast were bad, with poor quality and limited options. The location is inconvenient, requiring you to spend around 300 baht each time to reach the main areas. To top it all, the hotel is grossly overpriced for what it offers. I was clearly overcharged, and there are far better hotels available in the same price range with proper cleanliness and service. By no means does this property deserve to be called a Mercure hotel. I would strongly not recommend staying here.

Dear Reetesh T., Thank you for taking the time to share your feedback. We are very sorry to learn that your stay at our property did not meet your expectations. Please accept our sincere apologies for any discomfort or inconvenience experienced during your stay. Upon check-in, we understand that you requested an early check-in, and we were able to provide two rooms around 12:00 hrs. and the other room around 13:00 hrs., ahead of the standard 14:00 hrs. check-in time. We hope this was helpful in accommodating your schedule. Regarding breakfast for a non-registered guest/visitor, please note that we do charge for it in accordance with hotel policy. We are concerned by your comments regarding room condition, cleanliness, housekeeping, check-in experience, staff behavior, and food quality. This is certainly not the standard of service we aim to provide, and your feedback has been shared with our management team and relevant departments for immediate review and corrective action. Guest satisfaction is extremely important to us, and we are disappointed to learn that we did not provide a stay that reflects the quality and standards of our brand. We appreciate you bringing these matters to our attention, as they help us identify areas for improvement. We hope you might consider giving us another opportunity in the future to provide a stay that reflects the true Mercure experience. Warm regards, Pasinee S. General Manager Mercure Phuket Patong Journeyhub

Faith D. Families - 1/17/2026 Confirmed reviews ALL

Reception is not pleasant , restaurant very indian based. Cold coffee just nit of a Mecure standard

Dear Faith D., Thank you for taking the time to share your feedback. We are sorry to hear those certain aspects of your stay, including the reception experience and restaurant offerings, did not meet your expectations. Please accept our apologies for any inconvenience caused. Your comments have been shared with our management team for review and improvement. We truly appreciate your feedback, as it helps us enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the standards of our brand. Warm regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub