Mercure Phuket Patong Journeyhub 4 stars

Customer review rating (ALL Rating) 3.6/5 206 reviews

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240 8 Phangmuangsai Kor Road, Patong Kathu, 83150 PHUKET, Thailand

Description

Our accommodation(s)

Hotel location

Mercure Phuket Patong Journeyhub

240 8 Phangmuangsai Kor Road, Patong Kathu
83150 PHUKET
Thailand

GPS:7.90167, 98.30508

Telephone
Fax +6600000000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

THE CLOVE KITCHEN & BAR

All day international restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  206 reviews

Customer review rating 1.0/5

N. S. N. S. B. A. Friends - Confirmed reviews ALL

My first time in Phuket and app stated hotel was 4Star hotel. Except for the lobby, the rest of the hotel is smelly with musky smell all around. The gym was dirty and smelly. Room has big cockroach and toilet flies as well as mosquitoes. I had to buy insect spray for the room. Shower water clogged the drain and had to wait for the water to drain off. Sheets were equally smelly.Room floor was so dirty and black that my socks were very black. Not enough lighting in the room and aircon was too cold even after adjusting several times and then went hot in the middle of the night. Had to buy a room/fabric spray. Opted for breakfast buffet and it was terrible. Poor selection and variety of food for a hotel labelled as 4Star. The fruits were not fresh and it was obvious fruits were recycled from yesterday. Everyday I literally ate toasted bread and 2 sunny side up eggs. No variety at all. Very disappointing seeing that it’s stated as 4Star hotel. I’ve never felt so yucky staying in a hotel before.

Dear Ms. N. S., Thank you for taking the time to share your feedback regarding your recent stay with us. All of your comments are very important to us, as every piece of feedback provides a valuable opportunity for us to review and further improve our services to ensure greater guest satisfaction. We have carefully noted your comments regarding the guest room, cleanliness, breakfast experience, facilities, and service from our team. Please be assured that your feedback has been shared with all relevant departments as part of our ongoing efforts to enhance and improve our service standards. We also sincerely appreciate your trust as an Accor loyalty member and your willingness to share your experience with us. Honest feedback such as yours is essential in helping us identify areas where we can improve and deliver a better experience for all our guests. Thank you once again for your valuable comments. We truly hope to have the opportunity to welcome you again in the future and provide you with an improved and more satisfying stay experience. Yours sincerely, Pasinee S. General Manager Mercure Phuket Patong Journeyhub

Customer review rating 5.0/5

Bjorn R. Solo - Confirmed reviews ALL

They also have dehumidifiers in every room, which is a huge plus.

Dear Mr. Bjorn R., Thank you very much for your kind review. We’re delighted to hear that you enjoyed our service and found the rooms comfortable. We’re especially pleased that the dehumidifiers made a positive difference—they’re an important feature for guest comfort in our climate. Please be assured that we are continuously working on further improvements, including enhancing room amenities and overall guest experience. We truly appreciate your feedback and look forward to welcoming you back to enjoy even more improvements in the future. Warmest regards, Pasinee S. General Manager

Customer review rating 5.0/5

Saravut M. Couples - Confirmed reviews ALL

Comfortable Room/ Good Service

Dear Khun Saravut M., Thank you for your excellent review and for choosing to stay with us. We are delighted to hear that you enjoyed a comfortable stay and experienced good service throughout your visit. Your perfect ratings across all aspects, including your booking experience, are truly appreciated. As a valued Platinum member of the ALL – Accor Live Limitless programme, your support means a great deal to us. We are grateful for your loyalty and trust. We hope to have the pleasure of welcoming you again in the near future. Yours sincerely, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Customer review rating 2.0/5

Steyn N. Solo - Confirmed reviews ALL

As I work for Mercure I don't think this hotel is at Mercure standards. The room was very clean but it had a bad smell, there is no conditioner in the shower and when I had a shower the shower gel was empty. I saw a key chain on the desk was that the platinum amenity? I don't understand why you need to get a pool towel from the gym the bar staff is not busy they can put towels on all the pool chairs.. the towel are also miss matching it looks bad.. the pool windows are so dirty you can not see out of them.. The staff is very friendly. I booked 4night but only stayed 1 night I went to the ibus I got towel art on the bed fresh flowers and fruit as an amenity. I would not recommend your hotel

Dear Mr. N., Thank you for taking the time to share your feedback, particularly as a fellow colleague within the Mercure brand. We sincerely regret that your experience did not meet your expectations or reflect the standards you anticipated. We are pleased to learn that you found the room very clean and our team friendly. However, we truly apologize for the unpleasant odor in the room and for the missing bathroom amenities during your shower. This is certainly not acceptable and has been addressed with our housekeeping team to prevent recurrence. Regarding the Platinum amenity, please allow us to clarify that our in‑room amenities are set up in accordance with Mercure brand standards and differentiated by room category. Our Platinum recognition amenities are designed around local storytelling, in line with Mercure’s brand philosophy of authentic destination experiences. That said, we acknowledge your comment regarding presentation, and this is an area we are actively working to improve so that the recognition feels more refined and memorable. We also appreciate your candid comments regarding the pool experience. The towel collection process, mismatched towels, and the cleanliness of the pool windows clearly impacted your stay. These points have been shared with the relevant teams, as convenience, consistency, and presentation are essential to guest satisfaction. We regret that your stay was shortened and that we did not have the opportunity to recover your experience. While we are sorry to know you would not recommend our hotel at this stage, we genuinely value your constructive feedback as it helps us focus on areas requiring improvement. We hope that one day we may have the opportunity to welcome you back and provide an experience that truly reflects Mercure standards and your expectations as a valued guest. Kind regards, Pasinee S. General Manager

Customer review rating 5.0/5

Ashpreet S. Friends - Confirmed reviews ALL

Brilliant location with a comfortable stay, Infinity pool is very good.

Dear Mr. S., Thank you for your kind feedback. We are delighted to know that you enjoyed our prime location and experienced a truly comfortable stay with us. It is especially pleasing to hear that our infinity pool was a highlight of your visit. We sincerely appreciate your patronage and look forward to welcoming you back for another exceptional experience in the future. Warmest regards, Pasinee S. General Manager

Other web-users rate our hotel

  • 225 reviews 7.2/10 Location
  • 500 reviews 6.2/10 Room
  • 699 reviews 8.8/10 Service
  • 6 reviews 6.2/10 WiFi
  • 317 reviews 3.9/10 Cleanliness
  • 157 reviews 4.4/10 Comfort
  • 136 reviews 7.1/10 Breakfast
  • 49 reviews 5.6/10 Beach

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