Mercure Phuket Patong Journeyhub 4 stars

Customer review rating (ALL Rating) 3.2/5 112 reviews

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240 8 Phangmuangsai Kor Road, Patong Kathu, 83150 PHUKET, Thailand

Description

Our accommodation(s)

Hotel location

Mercure Phuket Patong Journeyhub

240 8 Phangmuangsai Kor Road, Patong Kathu
83150 PHUKET
Thailand

GPS:7.90167, 98.30508

Telephone
Fax +6600000000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

THE CLOVE KITCHEN & BAR

Non contractual photo

Currently unavailable

All day international restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.2/5  112 reviews

Customer review rating 2.5/5

Sunny V. D. Couples - Confirmed reviews ALL

The room which I was alloted was having issue ( water dripping from AC) and have got the replacement room at late night. The said room was for PWD

Dear Mr. Sunny V. D., Thank you very much for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the water leakage from the air conditioning in your initially assigned room. This is certainly not the standard we strive to deliver, and we understand how disruptive and uncomfortable this situation must have been. We are glad that our team was able to provide a replacement room; however, we truly regret that this occurred late at night, causing you further inconvenience. Please rest assured that our maintenance team has been informed to thoroughly inspect and rectify the issue to prevent future occurrences. Your feedback is extremely important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. Warm regards, Pasinee S. General Manager

Customer review rating 0.5/5

Pragya M. Families - Confirmed reviews ALL

It was the poorest experience I have ever had in a hotel. The rooms and bathrooms were super smelly even after we bought and sprayed them with room freshener. The cleaning lady did not come to clean after calling her 3 times and when she finally came, she did not clean the room properly even though we were sitting right there. She was not ready to clean a section of the room even after asking her to.Also, we booked room with breakfast at Accor website and when we reached the hotel we were told only one person per room can eat breakfast, which was ridiculous as we were 9 people (3 people per room). We tried talking to the hotel who were super unhelpful and even the Accor customer service was terrible as they just forwarded the query to the hotel who were already unhelpful. Overall, super bad experience at a hotel ever. And they did not keep the towels in a room and when we asked them for some, they just said that since it’s your last day we can’t give you towels which is absolutely ludicrous.Would never suggest anyone to book this hotel.

Dear Pragya M., Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the inconvenience you experienced. We regret the issues you encountered regarding the room condition and the delay in housekeeping service. This does not reflect the standard we strive to maintain, and our team has been informed to ensure immediate improvements. Regarding the breakfast situation, we would like to clarify that although your rooms were booked without breakfast, an additional breakfast promotion voucher was purchased for only one person per room. This voucher did not cover all guests in your group. Our team explained this upon arrival, but we understand it may have caused frustration. We will review our communication process to ensure guests have a clearer understanding of the details before check‑in. We are also concerned to hear about your experience with towel replenishment. This is not acceptable, and we have addressed the matter with the team to prevent similar situations in the future. Your feedback is extremely valuable to us, and we sincerely apologize that we could not deliver the experience you expected. We hope you will give us another opportunity to welcome you back and provide a much better stay. Warm regards, Pasinee S. General Manager

Customer review rating 3.5/5

Goraksh V. D. Families - Confirmed reviews ALL

The location, staff, cleanliness is very good. Just one concern: in my 4 nights stay, I did not ask to clean my room for 2/3 days so the towels were changed only 2 times. But when I requested a new pair of towels on my last day before checkout, the reception person told me that they don’t give towels on last day. Why? Did I use more towels than my stay? No. Then why should I use soiled towels? Did not expect this from an Accor hotel

Dear Goraksh V. D., Thank you for sharing your feedback and for your kind words about our location, staff, and cleanliness. We sincerely apologize for the inconvenience caused during your stay. This is not the level of service we strive to provide, and we deeply regret that we fell short of your expectations. Please be assured that we have addressed this with our Front Office team to prevent similar issues in the future. Your comfort and satisfaction are very important to us, and we truly appreciate your feedback. Kind regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Customer review rating 5.0/5

Praveen K. S. Families - Confirmed reviews ALL

Overall a very good stay. PROS 1.Valued my Accor Gold Membership. Upgraded my room without my request. 2.Even accepted balance payment in smaller denomination of 1000 Accor Points. 3.Cleaner Swimming Pool with redeemable Drink Vouchers available with Accor Membership. 4.Shuttle service to Patong Beach/Bangla Street. CONS (For improvement only, not for criticising) 1.Restaurant bill is currently not possible to settle through Accor Points. 2. Spa centre not available.

Dear Praveen K. S., Thank you very much for your detailed and thoughtful review. We are delighted to know that you had an overall very good stay and that you appreciated the recognition of your Accor Gold membership benefits, including the room upgrade and the flexibility with Accor Points. We are also pleased that you enjoyed our swimming pool, drink vouchers, and shuttle service to Patong Beach. We truly value your constructive feedback. Please note that our restaurant is independently managed and is currently unable to accept Accor Points, and we do not have spa or massage facilities at the hotel at this time. Thank you again for your kind support. We look forward to welcoming you back in the near future. Warm regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Customer review rating 5.0/5

Mohd K. N. S. Solo - Confirmed reviews ALL

I felt truly welcomed by Pex at the front desk during my stay. He went above and beyond by wishing me a happy birthday and kindly offering a late checkout as part of my Gold tier member benefits. All the staff I encountered were also polite, friendly, and very helpful throughout my visit. The room was clean and comfortable. The only suggestion I have would be to improve the bathroom lighting, as it was a bit dim and could be brighter.

Dear Mr. Mohd K. N. S., Thank you for taking the time to share your feedback with us. It is a pleasure to learn that Khun Pex extended a warm welcome and helped make your birthday stay more memorable. We also appreciate your recognition of our Bar Team for their courteous and attentive service. Your kind comments about their professionalism mean a great deal to us. We are equally pleased to hear that you found your room clean and comfortable. At the same time, we value your constructive suggestion regarding the bathroom lighting. Please rest assured that we will review this matter with our team to explore possible improvements for future stays. Thank you once again for choosing to stay with us. We look forward to the opportunity of welcoming you back and providing you with an even more exceptional experience. Warm regards, Pasinee S. General Manager

Other web-users rate our hotel

  • 207 reviews 6.8/10 Location
  • 448 reviews 5.6/10 Room
  • 652 reviews 8.5/10 Service
  • 6 reviews 3.3/10 WiFi
  • 281 reviews 3.3/10 Cleanliness
  • 216 reviews 7.9/10 Food
  • 145 reviews 4.3/10 Comfort
  • 137 reviews 6.4/10 Breakfast

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