Mercure Phuket Patong Journeyhub 4 stars

Customer review rating (ALL Rating) 3.4/5 153 reviews

Mercure Phuket Patong Journeyhub - Image 1
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Description

Our accommodation(s)

Hotel location

Mercure Phuket Patong Journeyhub

240 8 Phangmuangsai Kor Road, Patong Kathu
83150 PHUKET
Thailand

GPS:7.90167, 98.30508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

THE CLOVE KITCHEN & BAR

All day international restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  153 reviews

Customer review rating 4.0/5

Ankush K. Families - Confirmed reviews ALL

The place was nice and staff was very helpful. Location is perfect for a family vacation

Dear Mr. Ankush K., Thank you very much for sharing your feedback. We are delighted to hear that you and your family had a wonderful time with us and that you enjoyed our property, location, and the helpful service provided by our team. It is especially pleasing to know that your stay was fun and memorable for your child. We also appreciate your comments regarding the room’s moisture and dampness. Your feedback is extremely valuable, and we will be reviewing this with our team to ensure improvements are made to enhance the comfort of our guestrooms. Our Front Desk team will be very happy to know they were able to assist you during your stay. Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back for another enjoyable stay. Warmest regards, Pasinee S. General Manager

Customer review rating 5.0/5

Dharshan N. Solo - Confirmed reviews ALL

second time i have chosen to stay there and just love it

Dear Mr. Dharshan N., Thank you very much for choosing to stay with us once again. We are truly delighted to know that your second visit was as enjoyable as your first. Your kind words regarding Jub are sincerely appreciated — she is dedicated to providing exceptional service, and we will be sure to share your compliments with her. It was a pleasure to have you with us, and we look forward to welcoming you back for another outstanding stay. Best regards, Pasinee S. General Manager

Customer review rating 5.0/5

Jiranan C. Business - Confirmed reviews ALL

The bed is so soft, the pool has a beautiful view, and it’s close to the mountains. The room I’m staying in even has a view of the sunrise, and the staff are all very friendly and welcoming FO team Khun Kot, Benz, Tuan, Max, Prim, Leena also reservation team once they made a last minute booking Khun Yui and Khun Dear ♥️

Dear Khun Jiranan, Thank you very much for sharing such a lovely review. We are delighted to hear that you enjoyed the comfort of our bed, the beautiful pool view, and the serene mountain surroundings. It’s wonderful to know that the sunrise view from your room made your stay even more memorable. We truly appreciate your kind words about our team. Your compliments will be happily shared with our Front Office colleagues — Khun Kot, Benz, Tuan, Max, Prim, and Leena — as well as our Reservation team, Khun Yui and Khun Dear, who assisted with your last‑minute booking. They will be thrilled to know they helped make your stay special. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another relaxing and memorable experience. Best regards, Pasinee S. General Manager

Customer review rating 1.0/5

Rajat B. Families - Confirmed reviews ALL

1) Untimely assistance 2) Asking Questions on extra towel.. Why you need? 3) Breakfast for 1 only? If two people are staying and booked for two. How can Breakfast be for only one... Cheating by accor portal also.

Dear Mr. Raja B., Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you encountered and regret that your experience did not meet expectations. Your comments regarding delayed assistance and the manner in which additional towels were requested are very concerning. This does not reflect the service standards we aim to uphold, and we will be addressing this with our team to ensure improvements. Regarding the breakfast arrangement, please allow us to clarify that the additional breakfast voucher purchased through the booking platform was indeed specified for one person. We understand how this may have caused confusion, and we appreciate the opportunity to review how this information is presented so it can be made clearer for future bookings. We value your feedback greatly, as it helps us enhance both our communication and service. Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back and provide you with a much improved stay. Best regards, Pasinee S. General Manager

Customer review rating 5.0/5

Ryan A. Friends - Confirmed reviews ALL

Was great for first experience, even located in Patong but not too crowded Still found peace for those doesn’t like too crowded but like to stay in city. Khun Tuan thank you for to assist us during the stay, The room was good, clean, the view from top floor was great as well.

Dear Ryan A., Thank you very much for sharing your wonderful feedback. We are delighted to hear that your first experience with us was a great one. Although we are located in the heart of Patong, it is truly rewarding to know that you still found the peaceful atmosphere you were looking for. We are especially pleased to hear that Khun Tuan was able to assist you during your stay. Your kind words will certainly be shared with him and the rest of our team. It is also great to know that you enjoyed your room, found it clean and comfortable, and appreciated the beautiful views from the top floor. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another pleasant and relaxing visit. Best regards, Pasinee S. General Manager

Other web-users rate our hotel

  • 211 reviews 6.9/10 Location
  • 457 reviews 5.6/10 Room
  • 669 reviews 8.5/10 Service
  • 6 reviews 3.8/10 WiFi
  • 291 reviews 3.3/10 Cleanliness
  • 212 reviews 7.9/10 Food
  • 148 reviews 4.3/10 Comfort
  • 138 reviews 6.5/10 Breakfast

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