Dear Mr. Krzysztof M. K., Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to know that you enjoyed the overall experience and appreciated our great value, convenient location, spacious renovated room, rooftop swimming pool, relaxing area, bar, and fitness centre. It is also wonderful to hear that you were pleased with our breakfast and friendly team, and that you would recommend us to others. We sincerely appreciate you bringing the air-conditioning cleanliness to our attention. We apologize for any inconvenience this may have caused. Please rest assured that we take your comments will share with our team for the improvement. Thank you once again for your valuable feedback and for your continued support as an ALL Platinum member. We are pleased to know that you had a very good stay and sincerely look forward to welcoming you back to Mercure Phuket Patong Journeyhub for an even more comfortable experience. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Ahmad M. F. K., Thank you very much for choosing Mercure Phuket Patong Journeyhub and for taking the time to share your wonderful review. We are delighted to know that you enjoyed our clean and comfortable hotel and found our team friendly. We are also very pleased to receive your excellent ratings for cleanliness, Wi-Fi, our team, and your overall experience, as well as your kind recommendation. We sincerely apologize that your initial request for a late check-out did not meet your expectations. At the same time, we are glad to hear that our night shift team was able to assist you and extend your check-out by an additional two hours. We truly appreciate your understanding and will take your feedback into consideration to ensure we provide clearer and more consistent assistance with late check-out requests in the future. Thank you once again for your kind support and valuable feedback. We sincerely look forward to welcoming you back to Mercure Phuket Patong Journeyhub for another enjoyable stay. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Arran A. H., Thank you for choosing to stay at Mercure Phuket Patong Journeyhub and for taking the time to rate your experience. We are delighted to hear that you enjoyed our convenient location, with easy access to the nearby golf courses while still being within a short distance of the city centre. It was truly a pleasure to have you as our guest, and we sincerely appreciate your kind words and support. We value your support and hope to have the opportunity to welcome you back in the future. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Sanket B. P., Thank you very much for choosing Mercure Phuket Patong Journeyhub and for taking the time to share your feedback. We are delighted to hear that you had a great check-in experience and that our Front Office team. We also sincerely appreciate your comments regarding the rooftop bar. Please accept our apologies that the service did not meet your expectations during the busy sunset period. Your feedback has been noted, and we will review our staffing arrangements to better support our team during peak hours and provide a more efficient experience for our guests. Thank you once again for your valuable feedback. We truly appreciate your comments, as they help us improve our services. We look forward to welcoming you back to Mercure Phuket Patong Journeyhub for an even better stay in the future. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Ali O. N., Thank you very much for choosing Mercure Phuket Patong Journeyhub and for taking the time to share your wonderful feedback. We are truly delighted to know that you had an enjoyable stay and that you found our hotel beautiful. Your kind words and best wishes are sincerely appreciated and serve as great encouragement to our entire team. Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back to Mercure Phuket Patong Journeyhub for another memorable stay in the near future. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Anil P. A., Thank you for sharing your wonderful feedback following your recent stay with us. We are delighted to know that you had a comfortable stay and that the warm hospitality provided by Jelly and her colleague at the Front Desk made a positive impression. Your kind recognition means a great deal to us, and we will be sure to share your compliments with them. They will be thrilled to know they helped make your stay memorable. Thank you once again for choosing Mercure Phuket Patong Journeyhub. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Peerapan J., Thank you for taking the time to share your thoughtful feedback following your recent stay with us. We are delighted to know that our friendly team helped make your stay enjoyable and that your overall experience exceeded your expectations. Your kind words are truly appreciated and will be shared with our team as a great source of encouragement. At the same time, we sincerely apologize that the room condition affected your comfort and that our breakfast selection did not fully meet your expectations. Your comments are invaluable to us, and we will continue working to improve both our room conditions and breakfast experience to better serve our guests. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Phuket Patong Journeyhub for an even more enjoyable stay in the future. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Ms. Alice S. M., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. Please accept our sincere apologies for the inconvenience you experienced. We are truly sorry to learn that the repeated power interruptions, the unresolved maintenance issue, the room condition, and the inconsistency affected your comfort and overall experience. This is certainly not the level of quality and hospitality we strive to provide, nor the standard our guests should expect. Your comments have been shared with our management team and the relevant departments for a thorough review. We are taking your feedback seriously and will use it to strengthen our maintenance response, improve our room conditions, and enhance our service consistency to help ensure a better experience for all of our guests. We sincerely appreciate you bringing these matters to our attention, as feedback such as yours is invaluable in helping us improve. We hope you will give us another opportunity to welcome you back in the future and provide you with the comfortable and seamless stay you rightfully expect from an Accor hotel. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Aishwary S., Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. Please accept our sincere apologies that you did not feel genuinely welcomed upon arrival. Providing warm and attentive hospitality is at the heart of what we strive to deliver, and we are truly sorry that we fell short during your visit. Your feedback has been shared with our management team, and we will use it as an opportunity to further improve our service standards to ensure every guest receives a warm and memorable experience. We also sincerely apologize for the confusion regarding your ALL Accor drink vouchers. This is certainly not the experience we wish to provide, and we will review our procedures to ensure clearer communication and a smoother guest experience. We also appreciate your feedback regarding our drinking water service. We sincerely apologize for the misunderstanding. Additional drinking water is available upon request, and we regret that this was not communicated clearly during your stay. We will continue to improve our communication to ensure a more seamless experience for all our guests. We deeply regret that we were unable to provide the memorable stay you had expected, and we are truly sorry to hear that you would not consider staying with us again. We sincerely hope you will give us another opportunity to restore your confidence and provide you with the warm hospitality and seamless experience that we are committed to delivering. Thank you once again for your valuable feedback, and we wish you safe and pleasant travels. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub.

Dear Mr. Penugonda N. T. T., Thank you for taking the time to share your feedback following your recent stay at Mercure Phuket Patong Journeyhub. We are sincerely sorry to learn that your experience did not meet your expectations, particularly regarding the way the issue you raised during your stay was handled. We understand how important it is for our team to respond promptly and professionally, and we regret that we fell short in this instance. We also apologize that your accommodation, breakfast experience, Wi-Fi, and departure process did not meet your expectations. Your comments have been shared with the relevant department heads for thorough review and corrective action, as guest feedback is invaluable in helping us improve our service standards. Thank you once again for bringing these matters to our attention. We truly appreciate your feedback and hope to have the opportunity to welcome you back in the future, so we can provide you with the exceptional experience that we strive to deliver to every guest. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Snehashish G., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mercure Phuket Patong Journeyhub. We are truly delighted to know that you had such an enjoyable experience with us. It is wonderful to hear that you appreciated the warm welcome from our team, the helpful service provided, and the peaceful atmosphere of our location while still enjoying convenient access to Patong Beach and the surrounding attractions. Your kind words about our Heartists are sincerely appreciated and will be shared with the entire team. Providing genuine hospitality and creating a comfortable, memorable stay for our guests is always our greatest priority. Thank you once again for choosing Mercure Phuket Patong Journeyhub and for sharing your experience. We truly appreciate your support and look forward to the pleasure of welcoming you back in the future for another wonderful stay. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. Soufiane A., Thank you very much for taking the time to share your feedback following your recent stay at Mercure Phuket Patong Journeyhub. We are delighted to know that you had a comfortable stay with us and that you appreciated the cleanliness and comfort of our rooms, as well as the kindness and hospitality demonstrated by our team. Your positive comments are truly appreciated and will be shared with our Heartists® as encouragement to continue providing attentive and genuine service to our guests. At the same time, we sincerely appreciate your constructive feedback regarding our breakfast offering. We understand that breakfast is an important part of the overall guest experience, and we have shared your comments with our Food & Beverage team for further review and improvement. Please be assured that we continuously strive to enhance the quality, variety, and presentation of our breakfast selections to better meet the expectations of our valued guests. Thank you once again for your valuable feedback and for choosing to stay with us. We truly appreciate your support and hope to have the pleasure of welcoming you back to Mercure Phuket Patong Journeyhub in the future, where we look forward to providing you with an even more enjoyable and memorable experience. Yours sincerely, Jiranan C. Assistant Front Office Manager Mercure Phuket Patong Journeyhub

Dear Khun Tanakawee T., Thank you very much for taking the time to share such a detailed review of your recent stay at Mercure Phuket Patong Journeyhub. We are delighted to know that you had a pleasant experience and that you enjoyed the recognition of your ALL Accor Platinum membership, including your room upgrade, late check-out, welcome amenities, and the value of your stay. It is also wonderful to hear that you enjoyed our breakfast, rooftop facilities, 24-hour fitness center, and, of course, our resident cat, who always enjoys welcoming our guests. At the same time, we sincerely appreciate your constructive feedback regarding the room cleanliness and limited parking. Please accept our apologies for the housekeeping details that fell below your expectations. Your comments have been shared with our Housekeeping team to reinforce our cleaning standards and ensure greater attention to detail. Thank you once again for your valuable feedback. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the near future. Yours sincerely, Jiranan C. Asistant Front Office Manager Mercure Phuket Patong Journeyhub