Novotel Phuket Vintage Park Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 1,457 reviews

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Description

Hotel extras

  • Stunning 2,000-square-metre swimming pool with daily activities

  • Kids stay for free, spacious family rooms ad kids club

  • A short stroll to the beach

  • Pamper yourself & your kids with our unique meals and drinks MyKids and MyGlass packages

  • Central location near shops, beach and nightlife

Our accommodation(s)

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Hotel location

Novotel Phuket Vintage Park Resort

89 Rat U Thit 200 Pee Rd, Patong Beach Kathu
83150 PHUKET
Thailand

GPS:7.898676, 98.300442

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE SQUARE

Enjoy a great experience from 6am to 10:30pm. You are served with freshly prepared meals, with a large choice of Asian and international specialties, and à la minute cooking. We bring European and Asian influences together.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,457 reviews

TripAdvisor Rating  4.5/5  4,432 reviews

Certificate of excellence 2024

Fantastic location

Customer review rating 4.5/5

Stuart E. Solo - Confirmed reviews ALL

Friendly staff, very engaging and informative.

Dear Mr. E., Thank you for your kind words about our location and staff, it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Novotel Phuket Vintage Park Family

Location, pool exceptional

Customer review rating 5.0/5

Tony G. Couples - Confirmed reviews ALL

Perfectly located. Nice rooms, fantastic pool with bar. Friendly staff and helpful

Dear Mr. Tony, Thank you for your feedback on your recent stay at our hotel. We are delighted to hear that you found our location to be ideal and enjoyed our exceptional pool with a bar. Our team takes great pride in providing friendly and helpful service to our guests, so we are pleased to hear that you had a positive experience with our staff. We look forward to welcoming you back in the future. Best Regards, Novotel Phuket Vintage Park Family

Services not up to expectations

TripAdvisor rating 3.0/5

FookOn Friends getaway - TripAdvisor review

Only one welcome drink was given to despite my request for 2. Reason given by the manager was company policy to give one if room is single occupancy. I have always been given 2 even though I stayed alone. Housekeeping needs improvements. Cups and glasses were not washed. Food at Premier Club needs improvement and alcoholic drinks would be appreciated. I have been to many Premier Clubs which are very much better than this one. Only plus point was Ms Lou was very helpful.

Dear M. FookOn, Thank you for bringing these concerns to our attention, the welcome drink voucher is given to how many people staying in the room that is part of the benefits as a member. We do apologize for the inconvenience in regards of the housekeeping we will address the issue and take steps for improvement. We strive to provide a high level of service and amenities to all of our guests, and we regret that we fell short of your expectations during your stay. We appreciate your feedback on the quality of service provided by Ms. Lou and will be sure to pass along your compliments to her. Thank you for choosing to stay with us and for providing valuable feedback. Sincerely, Novotel Phuket Vintage Family

Great location, service, friendliness, hospitable staff, good layout, amazing family pool, clean and enjoyed every day. Thank you so much,

Customer review rating 4.5/5

Family Families - Confirmed reviews ALL

Was our first family vacation in Phuket and we were impressed with the resort layout, room size and large family pool with great layout and only 1.4m deep meant we felt safer for children. Plenty of seating lounges available around entire pool area. The staff are so hospitable, friendly and always smiling. Interconnecting rooms are great for family and we had easy access to pool. Our cleaners were always friendly and we especially would like to thank Pui for her hard work, lovely manners and smile, an asset to the team. The sofa bed is a bit hard, requested extra padding and they added extra layer immediately, which made it much better for children. Pillows are comfortable and fluffy, helped with better sleep for sure. Bathrooms are of good size and hot water works really well. Staff were so helpful on days that we could not open them door by ourselves. The only thing we wish was available is larger fridge/freezer for the family room, since we had to store extra food, ice packs and snacks in the front reception fridge or kitchen freezer and often it was less convenient than having in room. Would be great if could even consider an option to rent for our stay and have a large family suite option. Looking forward to our next stay. Thank you very much.

Dear Mrs. Franco, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel and that you found our location, service, friendliness, and family pool to be amazing. Our team always strives to provide a welcoming and hospitable experience for all of our guests. We are glad to hear that our interconnecting rooms were convenient for your family and that the addition of extra padding to the sofa bed made it more comfortable for your children. It's great to know that you found our pillows to be comfortable and fluffy, contributing to a better night's sleep. We appreciate your suggestion regarding a larger fridge/freezer in the family room. Your feedback is valuable to us, and we will definitely take it into consideration for future improvements. In the meantime, we apologize for any inconvenience caused by having to store extra items in the front reception fridge or kitchen freezer. Thank you once again for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Best Regards, Novotel Phuket Vintage Park Family

Excellent service and best hotel in phuket

TripAdvisor rating 5.0/5

DayTrip06819531733 TripAdvisor review

We are staying 2 nights at Novotel Vintage Phuket Park.I’m coming for my vacation with friends.Location good,they have nice pool and I really appreciate their first service never delay for any requests.Especially thanks you so much Lou for your personalise service and late check out as well.

Dear Valued Guest, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Novotel Phuket Vintage Park Family

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Other web-users rate our hotel

  • 942 reviews 9.6/10 Location
  • 1,049 reviews 7/10 Room
  • 1,199 reviews 8.2/10 Service
  • 13 reviews 9/10 WiFi
  • 832 reviews 9.6/10 Pool
  • 657 reviews 8.2/10 Breakfast
  • 457 reviews 7.1/10 Cleanliness
  • 359 reviews 7.1/10 Amenities

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