Mercure Sydney Liverpool 4.5 stars

When in Sydney we always stay at the Mercure because the staff are always welcoming and obliging. The Hotel is very clean and extremely comfortable as well as being close to all the amenities that we need.

fantastic room and service delightful enjoyable relaxed pleasant local close by home for night out before Christmas, first use of free Accor nights, I cannot write more than I have already with respect

room ready on arrival, staff always helpful and informative, room clean and tidy, location of stay handy to all places that we needed to travel too, facilities were great including the Catholic Club nearby

This is the second time we have stayed here. Accomodation, service & breakfast was fantastic. Will definitely stay there again. We met up with family and the kids had a ball. On the same property the kids ice skated, played mini golf & swam at the hotel

Staff were very friendly and welcoming. Although there was work being done in car park this didn’t effect hotel room. Will stay here again. Meal was very generous for room service. Gym was big and lots of different options.

The accommodation was fantastic, comfortable clean hotel but would not recommend eating at the restaurant...paid good money for a steak I could not eat, sent it back but it came back no better. The poor waitress knew it was still not right.

Very clean and tidy hotel, easy checks in and out. Special mention to the waitress Gabrielle and bar supervisor PJ over in the LCC. Fantastic service and friendly staff. The fact that the hotel is attatched to the LCC is a blessing for both food and entertainment.

Sop looking, this is one of the best if not the best in Liverpool. Food offered is also good (but the waitresses are sometimes overworked and can be careless) Front desk staffs are professionally trained to cater to all your needs if you drive, parking is free

Stayed at the Mecure Liverpool recently. This Hotel is amazing and has improved even further with the new accommodation wing now open. The staff are amazing. One to note was Petrice. An amazing young women who looked after our stay and every need. The facilities at the Hotel with the Club attached are also amazing. Great meals and activities for the children. A new children's playground is almost ready. Looks amazing. A great place to stay

Being next to a club, there are good food and drink options available. Steak was well cooked and good options on the menu Rooms are big and modern and staff were friendly on arrival, lots of parking also available

Location to M7 was excellent Only minutes from highway Perfect for over night stay Had meal in restaurant quality and quantity great. Recommend All staff were helpful and polite. Good customer service

The only let down of our stay was the in-house restaurant with poor service and very average food quality. One of the orders was completely messed up ordering a steak with fries and vegetables and a green vegetable plate for the middle of the table. We received steak with potato and salad with carrots for the middle of the table. No explanation was given apart from we are currently experiencing some technical difficulties in the kitchen. When we first arrived at reception the Mercure staff were nothing less than amazing, a testament to the great training and attitude, 10 out of 10. The rooms were beautiful and amongst the cleanest I have ever experienced in my business traveling life.(Very well done) thank you once again.

Have always been made to feel at home during my business trips away in the Prestons precinct. The Mercure never disappoints, with friendly staff, well appointed rooms and an willingness to ensure that everything is taken care of.

Check in was easy as usual. I am an AccorPlus member so expect this. Restaurant was full but while a table was being organised my wife and I went to the bar to use of drink vouchers. The service here was pathetic. Our voucher entitled us to beer, wine or soft drink. I explained that my wife doesn't drink beer or wine so could I have a small cocktail (we never have a problem with this at any other Accor Hotel). Answer was "No". I asked if pineapple juice was considered soft drink and the answer was "I don't know". So I asked that if I paid for a shot of Coconut Rum could I have it with pineapple juice? She didn't know. At this point I retrieved my vouchers and walked back to Reception to explain the predicament. The Manager phoned through and advised that a cocktail would be ok for us to have. Returning to the bar we were served by another girl who then proceeded to tell us there wasn't any cream to put with the cocktail and because they were too busy they couldn't get it from their storeroom. We said we didn't mind waiting while she went for it and then started using her hands in a defensive manner as if we were expecting something out of the ordinary. My wife said "Please don't put your hands up like that" to which the girl responded something along the lines that we were becoming aggressive. At this point we insisted that she go to the store room for the cream as we didn't care how busy she thought she was, we are paying guests who have asked for a service and expect it. Her whole demeanour left a lot to be desired. The redeeming point from here was from the Maitre De, Sue. After explaining to her what had just transpired, she was extremely sympathetic to our case and was a real gem. We stayed 2 nights at this Hotel and came back the next night for dinner with some family members. The service was very good and the food excellent. The girl from the bar the previous night was serving again and made out she didn't know us, but at least gave much better service than previously.

As always, we were delighted with our stay, from reception to departure. We are always made to feel welcome and our patronage appreciated. All staff, throughout the establishment greeted us warmly. Looking forward to many more visits!