Mercure Sydney Liverpool

Mercure Sydney Liverpool 4.5 stars

Customer review rating (ALL Rating) 4.5/5 195 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • The Laneway' family dining precinct and indoor kids play area

  • On-site fitness complex, ice rink,and mini golf

  • Resort-style swimming pool

  • Ample free parking

  • Easy access via M5 and M7 motorways

Hotel location

Mercure Sydney Liverpool

424 - 458 Hoxton Park Road
2170 PRESTONS
Australia

  • T-WAY:  T80 MILLER T- WAY

  • By plane

    KINGSFORD SMITH At 35km / 21.75 miles

GPS:-33.928934, 150.875525

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our standard rooms are contemporary and spacious for the modern traveller, with luxuriously soft beds, LCD televisions, and complete connectivity via Wi-Fi and our Media Hubs. Available with a King size bed or two Queen size beds. Our Privilege and Superior rooms, on the top floor, are spacious and light filled, with wall-to-wall windows and spa baths. Privilege rooms add a touch of luxury with complimentary internet, bottled water, chocolate and an in-room espresso machine.

Our guest reviews

Our guest reviews for
Mercure Sydney Liverpool

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  195 reviews

TripAdvisor Rating  4.5/5  721 reviews

Nice location

Customer review rating 5.0/5

Tim B. Couples - Confirmed reviews ALL

Excellent, I always stay at the Mercure Liverpool. Clean rooms & good friendly service.

Okay stay

Customer review rating 1.5/5

Louise Business - Confirmed reviews ALL

I am an Accor Diamond member and frequently stay at the Mercure Liverpool to undertake my uni studies. However the last two occasions my details have some how my membership had fallen off the system even though I book through the Accor app and as a result I am having yo remind the staff. How does that happen?

Customer review rating 5.0/5

Eugene L. Business - Confirmed reviews ALL

It was a great weekend for us everything was good except the fridge was empty nothing at all not like other hotels I stayed before a lot of choices of drinks and water to choose from anyway all good

Excellent experience, Staff were professional and courteous, Room and facilities were outstanding.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excellent experience, Staff were professional and courteous, Room and facilities were outstanding.

Family stay

Customer review rating 4.5/5

Suzanne C. Families - Confirmed reviews ALL

Our family booked multiple rooms to attend a family members local funeral. Unfortunately the dates changed and even though they were extremely busy Chris the manager bent over backwards to help accommodate our group at a time that was very hard for us and the hotel with covid.

Great experience

Customer review rating 4.5/5

Debbie R. Friends - Confirmed reviews ALL

We had agood time. The staff were very helpful and happy to help us with any request.

Excelent stay

Customer review rating 5.0/5

Deon Business - Confirmed reviews ALL

Great room, good meals

Very good, all in one location

Customer review rating 4.5/5

Mick Business - Confirmed reviews ALL

High quality place to stay when working in the area. From easy parking, to very nice rooms and all the facilities of the club below. Perfect base if driving.

TV Didn't work

Customer review rating 1.5/5

Steven M. Business - Confirmed reviews ALL

Unfortunately, my stay was marred by an TV set that didnt work. It would turn on, but automatically turn off again after approx 90 seconds. (Room 214) This was reported to reception at 6pm when I went to dinner. Upon returning to my room at approx 9.30p,. the TV had not been fixed. I don't believe anyone had been to the room to resolve - the TV remote had not moved from the middle of the bed where I had left it. The duty staff offered to move me to another room, but that was not practical - I had unpacked and just wanted to retire for the night.

Little pricey but NICE Room

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Clean, well appointed, I could not adjust temperature (room was too cold)

Lovely team, both reception and in-house and restaurant - friendly but professional - know their stuff!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

as above - 4 night stay, easy access to the Equestrian venue, happy to recommended to others a pleasant stay

Great Staff, Comfortable and clean

Customer review rating 5.0/5

Linda W. Solo - Confirmed reviews ALL

Always a pleasure to stay -very helpful staff and clean comfortable rooms

Pleasant overall

Customer review rating 5.0/5

Peter F. Business - Confirmed reviews ALL

Great staff Friendly and helpful

well located, good stay, all amenities close by

Customer review rating 4.5/5

Jason K. Couples - Confirmed reviews ALL

well, our stay was based on our 20th wedding anniversary, which was quite relaxing. But I must say, that I am quite disappointed at the fact that I had called a few days prior to our arrival and asked if there was any way that you could assist with making our stay more special, the consultant I had spoken to said we could offer a bottle of wine, as I said to the consultant that we do not drink alcohol. So the consultant could only offer us early check in and late check out, which we accepted. But I feel more could have been done.

Let down by the hotel, very poor customer experience

TripAdvisor rating 1.0/5

PeteGLyons TripAdvisor review

I purchased two rooms for two adult friends who were doing me a favour and looking after my kids while I suffered from covid symptoms. I called the hotel 3 times in the week leading up to the stay and again on the day of check in to ensure the rooms were interconnected with one rollaway bed. It was the most important thing I needed and was told everything was fine. Of course, the hotel had high occupancy and then bumped one of the rooms (kind bed down to two singles) and then they were not interconnected. No apology, didn’t care that now we had adults separated from 3 kids under 10yrs. Very disappointed

Dear Pete, Thank you for taking the time to post your feedback. I'm very sorry that your experience with us didn't meet your expectations. As explained over the phone, there were a couple of contributing factors to this mix up but in the end it was definitely our mistake and I'm sorry your requests weren't met in full. However, I can assure you that our duty manager checked in with your guests after arrival, apologised for the mix up and made sure they were comfortable and happy with the arrangements. I hope you will accept my apology and hope to have the opportunity to welcome you back to our hotel in the future. Warm regards, Chris Donovan

Mecure stay

TripAdvisor rating 5.0/5

mcmasterclan TripAdvisor review

Excellent service, staff were amazing. Would go back again. The staff were very accommodating to our needs considering our circumstances at the time. The rooms were very clean and pleasant to stay in.

Pleasurable

TripAdvisor rating 5.0/5

anthonypP4198LE TripAdvisor review

The concierge who checked me in was so professional and she help me without fuss. My room was so comfortable and added spa bath just topped it all off. Great place to stay. Reasonable rates, clean and safe.

Quick Business Stopover

TripAdvisor rating 4.0/5

KyleHill2013 Business - TripAdvisor review

Nice hotel, good people, restaurant was also good (Dinner & Breakfast). Very comfortable room, no complaints from me. Checkin-check out was painless. From a business perspective, I hope there are no more lockdowns.

Great place to stay

TripAdvisor rating 5.0/5

Rahim61 TripAdvisor review

I always prefer to stay at this hotel as the staff are very friendly and always accomodating personal requests where possibly they can. Also rooms are very clean and during this pandemic I always feels safe to sleep at nite.

Comfortable and great service

TripAdvisor rating 5.0/5

jc0x1 Business - TripAdvisor review

A great place to stay and service was impeccable. The Atrium has amazing food and another great ppoint of service from the team. Bed was comfortavble and the cleanliness of the rooms has always been spotless. Love the shower.

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