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Novotel Imagicaa Khopoli Hotel

Customer review rating 4.4/5 4,505 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Imagicaa Khopoli
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+ 23 Services

Hotel extras

  • Located at India's only International Theme Park - Imagica

  • Largest banqueting venue in the vicinity

  • Dedicated activity and entertainment team at the hotel.

  • Preferred MICE and wedding destination

  • Live in the story, live cartoon character in the hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • MassagePaying
  • Services for children
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Imagicaa Khopoli

30 31 Sangdewadi
Off Mumbai Pune Express Way
Khopoli Pali Road Khalapur
410203 khopoli
india

Tel: +912192712666

Fax: (+91)21/92712689

Check-in from 14h00

Check out up to 11h00

  • MSRTC :  MUMBAI PUNE KHOPOLI - PALI

  • By plane

    AIRPORT At 75km / 46 miles

  • By plane

    CHHATRAPATI SHIVAJI At 75km / 46 miles

  • By train

    KHOPOLI At 10km / 6 miles

GPS :18.767, 73.280667

Our accommodation(s)

Contemporary 28 m² / 301 sq.ft. rooms overlooking beautiful Sahyadri Mountains and offering complimentary WiFi (up to 512 kbps), all modern amenities with access to 24/7 fitness centre and swimming pool. For 2 adults and 1 child. Contemporary rooms overlooking beautiful Sahyadri Mountains. This 34 m² / 366 sq.ft. room offers complimentary 1 MB WIFI, all modern amenities, bathtub and enhanced bathroom amenities for your wellbeing. Comfortable accommodation for 2 adults and 1 child.

Superior Room King Bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room Twin Bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Deluxe King bed room with Balcony

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe twin bed room with Balcony

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive room with Bathtub

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe King Room with 01Sofa Cum Bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft

Classic Family Room with 02 Queen bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

TUBBBY'S BISTRO

Type of cuisine: Bistro

Be spoilt for choice with Tubbby's selection of delectable chocolates, cookies, sumptuous cakes, sandwiches and petit fours. The Tubbby's Bistro is located at the Lobby Level.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square menu is crafted by the selection of the finest ingredients designed perfectly to complement each palate. To set the moods on higher notes our beverage connoisseurs have selected the finest distilled grains and malts from across the globe.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NITRO BAR

Non contractual photo

When all your adventures leave you thirsty, join us at Nitro Bar. Located off the elegant lobby at Novotel Imagica Khopoli, it is a stylish, intimate space that's just right for a quick coffee or relaxed drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FLOTZ

Non contractual photo

Enjoy refreshments without ever having to leave your sunlounger in the Zen-inducing atmosphere of the hotel's outdoor pool area. Our poolside bar, Flotz, keeps the cocktails flowing all day long.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 234

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 96 people

Find out more

Our guest reviews for
Novotel Imagicaa Khopoli

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,505 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,352 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 3.5/5

Prasad M. Couples - 14/05/2021 Confirmed reviews ALL

It was good experience in this lockdown situation

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Peaceful stay!

Customer review rating 3.5/5

Vaibhav J. Couples - 23/04/2021 Confirmed reviews ALL

when we reached the venue the whole hotel was look like big havelli with only 2,3 people around us as we can understand due to pandemic, availability of guest was almost 0. the ambience was clean, the room was specious as we got room upgrade from receptionist guy. The service was A class until one incident happened in the evening when we ordered on dish and that was not up to the mark, when we called the coordinator he was so rude that he was not ready to take the dish back, after convincing he passed the call to Rohit (the chef), i spoke to him then he helped us to replace that dish with another dish. Though due to that single misbehavior from your staff was not acceptable as you guys are into service sector and if customer is telling you there is an issue you should resolve it rather than speaking to customer in condescending voice. Overall it was good stay, thank you!

Dear Vaibhav J., Thank you very much for staying with us and for taking the time to share your experience! Feedback like yours really motivates the team to perform better. At Novotel Imagica, we follow a culture where guest satisfaction is of utmost importance. Concerns highlighted by you has been shared with the respective teams and we intend to thoroughly investigate the root cause of this. I would personally look into the same to ensure that no guest has a less than satisfactory experience at our hotel. We would be indebted if we have the honor of hosting you again, in order to showcase the true hospitality that we aim to deliver for every guest. Once again, do accept my apologies for the issues that you had faced during your stay here. We look forward to welcome you again to Novotel Imagica Khopoli! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli
Customer review rating 4.0/5

Shyam A. Families - 17/04/2021 Confirmed reviews ALL

Everything was perfect other than the connecting road to the hotel.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

no problem with location for peoples travelling in that sector

Customer review rating 5.0/5

Anonymous Business - 14/04/2021 Confirmed reviews ALL

Staff at reception was very cordial.it took hardly any time to check in.Food was excellent Chef attended personally.The breakfast sent in the room next day was amazing.Chef enquired about the breakfast on phone personally .thanks please keep this going .please thanks your staff on my behalf .As GM your planning and handling is admirable.thanks once again

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Great Care and Support

TripAdvisor rating 5.0/5

bjain78 Business - 14/04/2021 TripAdvisor review

The team at Novotel is always welcoming and supportive. They take good care of you even during this pandemic. A smile on everyone's face is great to indulge in to the rest mode. I enjoy my every stay at the hotel.

Dear Guest, Thank you for sharing your encouraging review on TripAdvisor. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. I have shared your encouraging feedback with our team. I am sure that this will motivate us further to create exceptional experiences for our guests. Thank you once again for sharing your experience with us. Warm Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Good stay

Customer review rating 5.0/5

Pranay D. Families - 11/04/2021 Confirmed reviews ALL

Had a great time at Novotel Imagica. The entire experience was very pleasant.

Dear Mr.D., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Good Stay

Customer review rating 5.0/5

Onkar P. Couples - 08/04/2021 Confirmed reviews ALL

Staff was supportive.

Dear Mr.P., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Excellent experience

Customer review rating 5.0/5

Vishwas T. Families - 07/04/2021 Confirmed reviews ALL

Service and safety both things were taken care by hotel and hotel staff....very good service

Dear Mr.T., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Good stay

Customer review rating 5.0/5

Jigar D. Families - 07/04/2021 Confirmed reviews ALL

Had a pleasant stay with family

Dear Mr.D., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Not upto the Mark

Customer review rating 2.0/5

Akash Couples - 06/04/2021 Confirmed reviews ALL

We had stayed in Novotel and we didnt received dental kit despite we requested it twice. Also road inside the premises is also not great lot of potholes or under construction work.

Dear Mr.V., Thank you for taking the time to tell us about your experience at the Novotel Imagicaa Khopoli. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Good stay

Customer review rating 4.5/5

Krubasankar K. Families - 06/04/2021 Confirmed reviews ALL

Very nice experience

Dear Mr.K., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli.
Customer review rating 3.5/5

Anonymous Couples - 05/04/2021 Confirmed reviews ALL

It’s was a nice experience

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Roads were not proper it was difficult to drive through back and forth from hotel

Customer review rating 3.0/5

Anonymous Couples - 04/04/2021 Confirmed reviews ALL

Checkout was not smooth as i knew we were supposed to leave by 11 am however it was 12 pm and from 12 to 12.15 timspan,reception called me thrice asking to checkout, i also asked them to wait for 10 15 mins we are leaving still calling again n again asking to leave was rude this wasn't expected from 5 star property as we had pretty good experience with 5 star hotels

Dear Ms.T., Thank you for sharing your feedback and for bringing this concern to our notice. Please accept my unconditional apologies for the inconvenience caused to you due to the issues you have shared. Given the area of concern which is guest interaction, which has always been our forte. Your feedback has provided us specific insights about how certain action or words may sometimes be misconstrued in spite of the best intentions, which we will definitely use to evolve the sensitivity and ‘emotional quotient’ training for the team. Also it has provided ample and specific inputs for us to work upon and improve. My team and I are committed to ensure your future experiences are vastly improved. I am confident that if and when you do choose to visit us again, your experience will be vastly improved and it will be our endeavor to prove our commitment to excellence and regain your trust, if you visit us in the future. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Poor Service and non-working Air Conditioning

Customer review rating 1.0/5

Chirag R. Friends - 04/04/2021 Confirmed reviews ALL

hi, we did not have a good exp. at novotel imagica. Staff at checkin was non- supportive and inspite of multiple complaints, air conditioner was not repaired

Dear Mr.r., Our guests’ satisfaction is paramount for us and we endeavor to consistently provide high level of services for our valuable guests. We deeply regret the inconvenience caused to you during your recent stay with us We have taken careful note of your feedback on air conditioning and Service. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience. I’m rigorously following up with my team on the concerns raised by you to ensure immediate rectification of the issues. I do hope that you will not allow this to mar your opinion of the hotel and will give us another opportunity to serve you better. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Special holiday trip to enjoy the hotel ambience and nature

TripAdvisor rating 5.0/5

ganeshk2018 03/04/2021 TripAdvisor review

Nice hotel ambience and nature. Presentation is good. Special thanks to Miss. Kajol who made it memorable. Food quality all is great. We were upgraded to executive room with bath tub which was spacious and comfortable room. We had memorable stay at Novotel Imagica Khopoli. All the staff are co-oprative and helpful.

Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Good experience as always except the room quality

TripAdvisor rating 3.0/5

imranbanat 31/03/2021 TripAdvisor review

Food was out of this world! Great job done by the kitchen staff. Room was not up to the mark this time, bathroom lock not working, the bathroom blinds were in the outside which could easily be lifted or moved. Television was screen was of bad quality.

Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. We have also made note of your concerns and it is of utmost disappointment to us that your experience did not match your expectations in some aspects of your stay. We will definitely look into the same and ensure this does not recur. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Overall a good experience and a refreshing break from our busy schedules.

TripAdvisor rating 4.0/5

sandeepghelani 11/03/2021 TripAdvisor review

The call services pertaining to guest services and in room dining needs to be improved. Multiple calls to these services went unanswered. Also there seemed to be a shortage of crew members during the morning breakfast. Overall the quality of food was very good and indeed it was delicious.

Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. We have made note of your feedback regarding in-room dining and guest services and will definitely look into it. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Not a good place for relaxation

TripAdvisor rating 3.0/5

rajeshks2021 03/03/2021 TripAdvisor review

I have stayed in this property in past also and both the time my experience was not good. It is very busy & noisy place. On Sunday morning 8AM we got up with the loud music of band being played in the garden are of the hotel, room was not a soundproof. Staff at the bar counter was not at all courteous specially the one who took the order of my birthday cake which did not come, finally we took it with us at the time of checkout.

Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Samit Kazi General Manager Novotel Imagicaa Khopoli

One day trip

TripAdvisor rating 4.0/5

dbhatia2021 24/02/2021 TripAdvisor review

1) Approach road is very bad 2) No signboards or direction to reach the property to connect from the expressway.I missed and went ahead 2 km 3) the check-in time.and checkout time is very inconvinient for Family trip,specially if you are on a one day trip The good part 1) Very good checkin experience . 2) Staff very cooperative both service.as well as reatuarant 3) Food options and bar options are very good.Timing can be improved for bar

Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. We have made note of all feedback mentioned and will definitely look into it. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Pathetic Experience

TripAdvisor rating 1.0/5

Krish084 24/02/2021 TripAdvisor review

I will not recommend this property for family. This is not upto the standard of Accor properties I seen so far in other area. They do Not have qualified staff. Rooms are not properly cleaned. They mess up the order of my son birthday and later on lot of apology for the mess up. Not at all recommended for this COVID time

Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Samit Kazi General Manager Novotel Imagicaa Khopoli

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