Novotel Imagicaa Khopoli 5 stars

Customer review rating (ALL Rating) 4.1/5 1,528 reviews

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30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur, 410203 KHOPOLI, India

Description

Hotel extras

  • Located in close proximity from Mumbai and Pune.

  • Accessibly situated besides Imagicaa Theme Park and Imagicaa Water Park.

  • Iconic Irolic Parade at the hotel offers the most unique breakfast experience.

  • Multi cuisine fine dining restaurant and an in-house lounge bar.

  • The ultimate destination for MICE and Weddings.

Our accommodation(s)

Hotel location

Novotel Imagicaa Khopoli

30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur
410203 KHOPOLI
India

GPS:18.767, 73.280667

Telephone
Fax +91 2192 712 689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE SQUARE

The Square menu is crafted by the selection of the finest ingredients and detailed recipes that perfectly complement distinctive palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,528 reviews

Customer review rating 4.0/5

Girish D. Business - Confirmed reviews ALL

The resturant service needs improvements. Spoons availability, drinking water on table availability, waiters attention.

Dear Sir, Thank you for your valuable feedback regarding the restaurant service. We appreciate your comments on the availability of utensils and attentive service, as they are essential to our guests' dining experience. Your insights will be taken into consideration for future enhancements. Best Regards, Rana Chetia, Director of Operations, Novotel Imagicaa Khopoli.

Customer review rating 4.5/5

Sree R. J. Business - Confirmed reviews ALL

Excellent

Dear Guest , Thank you for your kind words. We are delighted to hear that you had an excellent experience at Novotel Imagicaa Khopoli. Your feedback motivates our team to continue delivering exceptional service. Best regards, Rana Chetia Director of Operations , Novotel Imagicaa Khopoli

Customer review rating 4.0/5

Yashwant S. Families - Confirmed reviews ALL

NOT BAD

Dear Guest , Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found your experience comfortable. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Rana Chetia Director Of Operations , Novotel Imagicaa Khopoli

Customer review rating 5.0/5

Christopher J. R. Couples - Confirmed reviews ALL

good

Dear Sir, Thank you for your positive feedback. We are pleased to hear that you found your stay comfortable and enjoyable. It is our aim to provide a pleasant experience for all our guests. Best Regards, Rana Chetia, Director of Operations, Novotel Imagicaa Khopoli

Customer review rating 0.5/5

Sumesh S. Friends - Confirmed reviews ALL

I have stayed at several Novotel properties in the past, but unfortunately my experience at Novotel Imagica was the worst I have had so far. Given the reputation of the brand, I expected a comfortable stay with good service and well-maintained facilities. Sadly, the overall experience was extremely disappointing and far below the standards I associate with Novotel. To start with, we received our rooms very late despite arriving on time for check-in. During the check-in process, we were informed that our luggage would be delivered to our room before we got there. However, when we later returned to go to our room, we were surprised and upset to find our bags lying unattended next to the trash cans. This was both unprofessional and careless, and what made the situation worse was that the staff did not appear concerned about it. We asked the staff to at least send someone to help move the luggage to our room, but even after requesting assistance, no one came. Eventually, we had to carry all our bags ourselves, which is not the kind of service one expects from a hotel that claims to offer premium hospitality. Unfortunately, the issues continued once we entered the room. The room did not appear to be properly cleaned or prepared for guests. It was dirty, and several basic amenities were missing, including a toothbrush, a comb, and even a fridge. Overall, the service, cleanliness, and attention to detail were extremely poor. I truly hope the management reviews this feedback seriously and takes steps to improve the guest experience in the future.

Dear Guest , Thank you for sharing your feedback regarding your recent stay at Novotel Imagicaa Khopoli. We sincerely regret to hear that your experience did not meet your expectations, particularly in relation to the check-in process and the condition of your room. It is unacceptable that your luggage was left unattended, and we understand how this could have caused you distress. We appreciate your comments about the need for improved communication and assistance from our staff during your arrival. Furthermore, we take cleanliness and the provision of amenities very seriously, and it is disappointing to learn that your room was not prepared to our usual standards. Your concerns will be taken into account as we strive to enhance our services and ensure that all guests receive the high-quality experience associated with our brand. Thank you once again for your valuable insights, and we hope to have the opportunity to welcome you back for a much-improved stay in the future. Best regards, Rana Chetia Director Of Operations Novotel Imagicaa Khopoli

Other web-users rate our hotel

  • 439 reviews 9/10 Location
  • 1,302 reviews 7/10 Room
  • 4,421 reviews 9/10 Service
  • 24 reviews 4.1/10 WiFi
  • 2,188 reviews 9.1/10 Food
  • 640 reviews 6.8/10 Cleanliness
  • 549 reviews 9/10 Breakfast
  • 65 reviews 9.4/10 Bar

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