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Novotel Imagica Khopoli Hotel

Customer review rating 4.4/5 4,100 reviews
Novotel Imagica Khopoli
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Room 1

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Hotel extras

  • Located at India's only International Theme Park - Imagica

  • Largest banqueting venue in the vicinity

  • Dedicated activity and entertainment team at the hotel.

  • Preferred MICE and wedding destination

  • Live in the story, live cartoon character in the hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Massage
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Imagica Khopoli

30 31 Sangdewadi
Off Mumbai Pune Express Way
Khopoli Pali Road Khalapur
410203
khopoli
india

Tel: +912192712666

Fax: (+91)21/92712689

Contact email

Check-in from 14h00

Check out up to 11h00

  • MSRTC :   MUMBAI PUNE KHOPOLI - PALI

  • By plane

    AIRPORT At 75km / 46 miles

  • By plane

    CHHATRAPATI SHIVAJI At 75km / 46 miles

  • By train

    KHOPOLI At 10km / 6 miles

GPS :18.767, 73.280667

Our accommodations

Contemporary 28 m² / 301 sq.ft. rooms overlooking beautiful Sahyadri Mountains and offering complimentary WiFi (up to 512 kbps), all modern amenities with access to 24/7 fitness centre and swimming pool. For 2 adults and 1 child. Contemporary rooms overlooking beautiful Sahyadri Mountains. This 34 m² / 366 sq.ft. room offers complimentary 1 MB WIFI, all modern amenities, bathtub and enhanced bathroom amenities for your wellbeing. Comfortable accommodation for 2 adults and 1 child.

Superior Room King Bed

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room Twin Bed

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Accessible room

Deluxe King bed room with Balcony

  • Max. number of persons: 4
  • Area: From 28m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Deluxe twin bed room with Balcony

  • Max. number of persons: 4
  • Area: From 28m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive room with Bathtub

  • Max. number of persons: 4
  • Area: From 35m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe King Room with 01Sofa Cum Bed

  • Max. number of persons: 4
  • Area: From 28m²

Classic Family Room with 02 Queen bed

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Suite

  • Max. number of persons: 4
  • Area: From 84m²

Presidential Suite

  • Max. number of persons: 4
  • Area: From 112m²

Our restaurants and bars

TUBBBY'S BISTRO

Type of cuisine: Bistro

Be spoilt for choice with Tubbby's selection of delectable chocolates, cookies, sumptuous cakes, sandwiches and petit fours. The Tubbby's Bistro is located at the Lobby Level.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

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  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square menu is crafted by the selection of the finest ingredients designed perfectly to complement each palate. To set the moods on higher notes our beverage connoisseurs have selected the finest distilled grains and malts from across the globe.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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NITRO BAR

Photo non contractuelle / Strictly non binding

When all your adventures leave you thirsty, join us at Nitro Bar. Located off the elegant lobby at Novotel Imagica Khopoli, it is a stylish, intimate space that's just right for a quick coffee or relaxed drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FLOTZ

Photo non contractuelle / Strictly non binding

Enjoy refreshments without ever having to leave your sunlounger in the Zen-inducing atmosphere of the hotel's outdoor pool area. Our poolside bar, Flotz, keeps the cocktails flowing all day long.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 234 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 96 people

Find out more

Our guest reviews for
Novotel Imagica Khopoli

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,100 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,129 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Average

TripAdvisor rating 4.5/5

pratikg239 24/02/2020 TripAdvisor review

The rooms are ok but the staff is very helpful they are courteous and ready to help. the resort is full of people from corporate event and they give out the poolside for parties and also loud music which is a little disturbing considering I could hear the music till the top floor . Food menu needs to be worked on it is already very small and falling short of options . Half the things are not available Why put it in the menu like prawns pastas ( only pene was available ) and even pizza was not available during the tenure of my stay. I had asked for a shower cap and I was told they do not keep it due to plastic ban but plastic bag is available for laundry haha later I can’t to know at the reception upon asking that they are out of shower caps and not due to the ban of plastics haha.

Expected it to be Better being Novotel. Disappointed.

Customer review rating 4.4/5

Jesica J. Couples - 20/02/2020 Confirmed reviews ALL

the food was cold, taste was average.. we reached late so we chose a-la-carte and ordered chicken biryani and a sandwich. sandwich was good. however, biryani was cold n with very few peices of chicken, moreover it was very dry as well.. complete disappointment. at night we choose buffet, and had same issue, over heard even few other guest complaining about same thing. Rooms were average. i wish they would have made better usage of the property. the dental kit, lotion, etc were missing, we had to call n ask for it. TV wasnt working in the room or i should say TV was working however, none of the channels were working. the seating area around the pool wasn't very comfortable. the seats weren't very clean. they refused to serve alcohol from the bar at the pool area due to some license issue. either the guy who informed us about it was unaware about many things, because as per him even at restaurant we wont get alcohol, but luckily we did. so may be even at the pool we would have got. game area, massage hair was not working, carrom was not proper. Overall not a great experience. it was quite average, didnt at all feel like a 5star property. was kind of 3star resort.

Well placed

Customer review rating 4.4/5

Rohit B. Families - 20/02/2020 Confirmed reviews ALL

Nice and comfortable stay. Need more variety in food!

Good stay

Customer review rating 4.4/5

Sanjay J. Families - 19/02/2020 Confirmed reviews ALL

I love to spend time here

Nothing special about it

Customer review rating 4.4/5

Pankaj B. Families - 18/02/2020 Confirmed reviews ALL

I have to wait one hour to get shaving kit

Good stay

Customer review rating 4.4/5

Vijay Business - 18/02/2020 Confirmed reviews ALL

Good hotel with good staff. I m also enjoy in imagica

Dear Mr.J., We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sachin Malhotra General Manager Novotel Imagica Khopoli

Good Stay.

Customer review rating 4.4/5

Shasahnk R. Business - 18/02/2020 Confirmed reviews ALL

Enjoyed the stay..

Dear Mr.R., We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We strive to provide seamless check-in for all our guests. However, you arrived at an unexpectedly busy time which delayed your check in; we deeply regret the inconvenience caused to you because of this delay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sachin Malhotra General Manager Novotel Imagica Khopoli

Awesome Stay, Very Decent, Polite and Active Staff, Awesome Ambience

Customer review rating 4.4/5

Kiran S. Couples - 17/02/2020 Confirmed reviews ALL

It was an Awesome Stay. Ambience was very Good, Room were very neat and clean, Staff was very polite, decent and very much active. Room Service person were also good. And Specially restaurant staff, manager with waiters were very helpful. It was some of our best memories. Would really like to visit again in future.

Well located and enjoyed the stay. But some things needs to be improved.

Customer review rating 4.4/5

Chandrasekhar Families - 17/02/2020 Confirmed reviews ALL

It was great

Dear Mr. Chandra Shekhar , Thank you for your feedback and I am elated to hear that you enjoyed your stay with us and that the hotel and our services exceeded your expectations. Your positive feedback has been shared with the team and it will indeed act as a source of motivation for everyone. Kindly note that we do provide Shuttle services to our in-house guest on complimentary basis. Same are available from 1100hrs to 1400hrs and 1700hrs to 1900hrs. Could we request you to share your exact concerns with the hotel so that we can work towards rectifying the same. I truly hope you will give us another opportunity to serve you better and regain your confidence in Novotel Imagica Khopoli. Warm Regards, Sachin Malhotra General Manager Novotel Imagica Khopoli.

Overall satisfied

Customer review rating 4.4/5

Ajay P. Business - 17/02/2020 Confirmed reviews ALL

Nice stay. Rooms were good and well kept.

Dear Mr. P., Thank you for sharing your feedback with us. We are pleased to hear that you had a comfortable stay with us. We have taken a careful note of your feedback related to Baggage retrieval and identification. Rest assured the gaps that your valuable feedback has highlighted have been addressed with the concerned teams and we are rigorously following up on the comments as highlighted. I hope you will give us another opportunity to serve you better and regain your confidence in Novotel Imagica Khopoli. Warm Regards, Sachin Malhotra General Manager Novotel Imagica Khopoli

Good stay

Customer review rating 4.4/5

Gauri D. B. Business - 15/02/2020 Confirmed reviews ALL

It amazing hotel. I am extremely satisfied.

Amazing Stay

Customer review rating 4.4/5

Vijayshree Couples - 14/02/2020 Confirmed reviews ALL

Supportive staff and good service

Dear Ms.K., We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sachin Malhotra General Manager Novotel Imagica Khopoli.

Poor

Customer review rating 4.4/5

Ranjana D. Families - 14/02/2020 Confirmed reviews ALL

Stench in the rooms and lobby on level 7 , remotes not working , no dental kits , overall ambience poor , garden not deweeded , try tall grass no landscaping along the walking paths , quality of food satisfactory but service staff at the main restaurant fr dinner buffet leave a lot to be desired . Overall as a Novotel branch u guys need to pull up your socks !

Dear Ms. D., It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken a careful note of your feedback related to the stench, dysfunctioning Remote and upkeep of the Garden area. Same has been shared with the Chief Engineer and is being carefully looked at. Also, necessary actions has been taken on the upkeep of the hotel premises to ensure that our valued guests enjoy very pleasant stays with us. Further to your feedback related to room amenities, kindly note that at Novotel, we offer basic amenities in the room and have a provision for additional amenities at the Guest services on complimentary basis. Conscious that any explanation cannot completely erase the unsatisfying experience you have been through; I hope you will give us another opportunity to serve you better and regain your confidence in Novotel Imagica Khopoli. Warm Regards, Sachin Malhotra General Manager Novotel Imagica Khopoli

The property did not meet my expectations

Customer review rating 4.4/5

Azmeen G. Couples - 13/02/2020 Confirmed reviews ALL

Dear team, I understand that we as guests have close to no other option around the Imagicaa Theme park and so choose to stay at your hotel. We wish you would live up to the Novotel name and better the stay experience. Except the food, nothing else at the hotel really stood out for us. Hope to have a better experience next time. Thank you.

Customer review rating 4.4/5

Tejal D. Couples - 13/02/2020 Confirmed reviews ALL

The fnb staff was good. But due to wedding event prepration near pool side, there were no chairs for us n inspite of complaining to staff there was no response.

Worse guest service

Customer review rating 4.4/5

Anonymous Families - 13/02/2020 Confirmed reviews ALL

Our access keys kept on declining everyday for 2 days. The staff doesn’t know how to overcome the software issue. The lobby has the kids entertainment, which was charged while we were busy checking in for 1.5 hrs. The manager tried to make it better but the damage was done

Dear Ms.B., It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We encountered unpredictable technical issues with our key encoding machine during your stay period and we sincerely regret the inconvenience caused to you. Understanding the importance of your feedback we have upgraded our software to ensure that our guest enjoy seamless and pleasant stay at the hotel. Further to your feedback related to Chargeable activities, please note that we have an in house recreation zone equipped with some complimentary activities like XBOX, Table Tennis etc. and some chargeable activities like Jockey ride, Air brush Tattoo etc. which are not charged to guest’s bill without their consent. However, Your feedback has provided us specific insights about how certain action or words may sometimes be misconstrued in spite of the best intentions, which we will definitely use to evolve the sensitivity and ‘emotional quotient’ training for the team My team and I are committed to ensure your future experiences are vastly improved. Warm Regards, Sachin Malhotra General Manager Novotel Imagica Khopoli

Good Stay

Customer review rating 4.4/5

Raju J. Business - 13/02/2020 Confirmed reviews ALL

Good Experience

Proximity to Theme Park

Customer review rating 4.4/5

Sadik Families - 12/02/2020 Confirmed reviews ALL

Location was good, Staff was Good, Food was Ok, Room service little bit disappointing may be due to high number of guest service....... Overall it was good experience

Bad reservation system , too much hassle for the guests

Customer review rating 4.4/5

Purushottam B. Families - 12/02/2020 Confirmed reviews ALL

i booked for couple of nights and had extended the stay later, had multiple rooms booked but all the rooms first went only one guests name and since had booked with membership, the membership no wasn't matching with the name, so the check in took more than an hour, mean while dealing with reservation team the kids were roaming around and started playing with the toys third part vendors had placed, had 4 kids with us, then those guys started running behind us for money as seems those toys were chargeable everyday at 11 the rooms keys use to get de activated and had to get those reactivated to enter the room Though the restaurant staff was very nice and food also was good ]

Wonderful Experience

Customer review rating 4.4/5

Adil C. Couples - 11/02/2020 Confirmed reviews ALL

Wonderful Experience, Rupal the duty manager is an asset to the organization. Truly understands the meaning of hospitality.

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