Novotel Imagicaa Khopoli 5 stars

Customer review rating (ALL Rating) 4.1/5 1,492 reviews

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Novotel Imagicaa Khopoli - Image 1
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30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur, 410203 KHOPOLI, India

Description

Hotel extras

  • Located in close proximity from Mumbai and Pune.

  • Accessibly situated besides Imagicaa Theme Park and Imagicaa Water Park.

  • Iconic Irolic Parade at the hotel offers the most unique breakfast experience.

  • Multi cuisine fine dining restaurant and an in-house lounge bar.

  • The ultimate destination for MICE and Weddings.

Our accommodation(s)

Hotel location

Novotel Imagicaa Khopoli

30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur
410203 KHOPOLI
India

GPS:18.767, 73.280667

Telephone
Fax +91 2192 712 689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE SQUARE

The Square menu is crafted by the selection of the finest ingredients and detailed recipes that perfectly complement distinctive palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,492 reviews

Customer review rating 2.0/5

Himanshu S. Families - Confirmed reviews ALL

the service was not upto the mark as claimed by Novotel. Despite requesting for better room or upgrade because of my birthday, no response or consideration was done. First the room change was needed upon check-in as the room given first was next to wedding function in hotel and later upon changing the room, the room key was not working, which when requested to resolve made us wait on the floor for half n hour till we ourselves went down to get it resolved. The entertainment amenities like games like airhockey, car for kids, etc were not working. Even for checkout no one came for luggage pickup from room, had to wait half hour and eventually bring it down myself. Didn’t expect birthday to spend in this way. Overall disappointing stay!

Dear Sir, Thank you for sharing your feedback regarding your recent stay at Novotel Imagicaa Khopoli. I sincerely apologize for the inconveniences you experienced during your visit, particularly on your birthday, which should have been a joyous occasion. I regret that the service you received did not meet your expectations, especially regarding your request for a room upgrade. It is our policy to accommodate special requests whenever possible, and I am sorry that this was not reflected in your experience. Additionally, I understand that the issues with your room key and the entertainment amenities contributed to your dissatisfaction. We strive to maintain our facilities to ensure a pleasant stay for all our guests, and I appreciate your bringing these matters to our attention. I also regret the delay in luggage assistance during your checkout. Your feedback is invaluable in helping us improve our service standards. Thank you for your understanding, and we hope you will consider visiting us again in the future for a more enjoyable experience. Best regards, Anil Chavan, General Manager, Novotel Imagicaa Khopoli

Customer review rating 2.5/5

Kushal S. Families - Confirmed reviews ALL

Hotel is not maintained. Rooms are also not that good for the price paid

Customer review rating 4.5/5

Seshadri S. Families - Confirmed reviews ALL

Too noisy in the evenings and night with events organized. Events should be restricted until 10 pm and not beyond.

Dear Guest , Thank you for your feedback. We are delighted to hear that you enjoyed your stay and appreciated the food and accommodation. We acknowledge your concerns regarding the parking and noise from events, and we appreciate your suggestions for improvement. Goodbye, Anil Chavan General Manager , Novotel Imagicaa Khopoli

Customer review rating 5.0/5

Viraf B. K. Couples - Confirmed reviews ALL

very courteous staff incl reception, Duty Manager, house keeping, restaurant, bar etc

Dear Guest , Thank you for your kind words regarding your recent stay at Novotel Imagicaa Khopoli. We are delighted to hear that you found our staff courteous and your experience comfortable. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best regards, Anil Chavan General Manager , Novotel Imagicaa Khopoli

Customer review rating 2.0/5

Sunil G. Families - Confirmed reviews ALL

The buffet lunch was missing taste in the complete menu. Dahi wada was hard and dosa chutney was only lentil paste. Coconut was missing from the chutney. Even icecreams were not testy. Room service was bad, they took around 1 Hr to serve Masala Dosa in the room.

Dear Guest , Thank you for your feedback. I sincerely regret that your dining experience did not meet expectations and that room service was delayed. Your comments regarding the buffet lunch and room service will be reviewed to ensure improvements. We appreciate your input. Goodbye, Anil Chavan General Manager , Novotel Imagicaa Khopoli

Other web-users rate our hotel

  • 427 reviews 8.9/10 Location
  • 1,292 reviews 7/10 Room
  • 4,359 reviews 9/10 Service
  • 24 reviews 5.6/10 WiFi
  • 2,141 reviews 9.1/10 Food
  • 632 reviews 6.6/10 Cleanliness
  • 539 reviews 9/10 Breakfast
  • 64 reviews 9.7/10 Bar

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