Novotel Imagicaa Khopoli Hotel

Hotel stay and staff were very good. Good playing area and Gym at the lobby area. Buffet was also very good and Indian food was very good. The road to the hotel is one of the pathetic one came across.

we enjoyed the stay

Room were neat and clean, but there were some flies when we entered the room. In buffet dinner I had taken corn salad, which was smelling. Had immediately informed the restaurant manager.

Perfect location and great in-house activities

It’s a good place which we choose it for 2ᴺᴰ time for our visit at this location. Would definitely choose this again whenever we visit this location again. Place is quite, comfortable, entertainment for kids & dining is wonderful with wide variety. Overall excellent hospitality & services provided by the staff.

Not at enjoyed as food spoiled entire experience. Buffet lunch and dinner should be started instead of overpriced Ala Carte

From my past experience & similar expectations of Novotel Kolkata, which is definitely one of the best 5 star hotels in the vicinity of Newtown Kolkata, where I was a regular, celebrating all my personal occassions with family and friends; I booked Novotel Imagicaa. The approach road was very bad, inside the premises of the property. Even though, the lady at the reception was very cordial & helpful, after she checked us in & we went to the alloted room at the 2nd floor, the horror started. The toilet part of the washroom was dirty / not cleaned after the previous occupancy. The balcony was totally dirty, did not even feel like stepping out in it. The AC was not working properly. The TV was working, but couldn't see the channels, as the packages were not renewed. We called the house keeping staff to come clean the toilet and rectify the AC, which was done. But didn't bother them with the TV, as we had already lost interest. For dinner we went to the restaurant and found not many options in the buffet, & the food too was tasteless. After dinner as a family, we wanted to spend sometime doing some activities, but they had nothing much to offer. The indoor games area was really small, & we were not allowed to borrow any stuff to take to our rooms to keep away from the crowd and sit peacefully & play. Next day morning, when went for the breakfast, the front desk executive present there was absolutely rude & didn't know what was included in our package, only when we insisted him to speak to the reception and clarify, he understood the details. He also misbehaved with few other guests, till he was replaced from there. They had lot of staff, took many bookings, but didn't know how to effectively manage the crowd. Even though it was a huge property but didn't really plan efficiently to keep their guests busy & happy. We had booked one room in the hotel for two nights & a second room for one night, for celebrations of my husband's birthday with one of his close friends, but with the experience that we faced, we had to cut short our stay. We checked out the same day after breakfast and also cancelled the second room to avoid further embarrassment in front of our friends family. To add up, we had the worst stay experience and will not recommend to any of our friends or family to that place for future stays. Would like to add in further, if possible send a team to Jadavgarh fort hotel based in Pune to learn how they manage the entire 5 star experience for their guests. We stayed there just 03 weekends earlier to the stay at Novotel Imagicaa and had really an exhilarating experience.

Amazing experience. Staff is really nice, soft spoken and kind. Rooms are awesome.. well maintained and cozy.. thanks a lot for the upgrade. Sat buffet was good with great spread but was not very tasty as compared to sundays ala carte was way better. We had a great time including my son at the gaming zone. Hope the pool opens soon.

We were surprised as we were not allowed to din-in restaurant stating covid reasons but next day breakfast was served at the same restaurant without any safety measures as per noms of 50% occupancy. For indoors you are charging which was not acceptable as you are already charging more for the stay.Staff was very humble and supportive .

The team at Novotel is always welcoming and supportive. They take good care of you even during this pandemic. A smile on everyone's face is great to indulge in to the rest mode. I enjoy my every stay at the hotel.

Nice hotel ambience and nature. Presentation is good. Special thanks to Miss. Kajol who made it memorable. Food quality all is great. We were upgraded to executive room with bath tub which was spacious and comfortable room. We had memorable stay at Novotel Imagica Khopoli. All the staff are co-oprative and helpful.

Food was out of this world! Great job done by the kitchen staff. Room was not up to the mark this time, bathroom lock not working, the bathroom blinds were in the outside which could easily be lifted or moved. Television was screen was of bad quality.

The call services pertaining to guest services and in room dining needs to be improved. Multiple calls to these services went unanswered. Also there seemed to be a shortage of crew members during the morning breakfast. Overall the quality of food was very good and indeed it was delicious.

I have stayed in this property in past also and both the time my experience was not good. It is very busy & noisy place. On Sunday morning 8AM we got up with the loud music of band being played in the garden are of the hotel, room was not a soundproof. Staff at the bar counter was not at all courteous specially the one who took the order of my birthday cake which did not come, finally we took it with us at the time of checkout.

1) Approach road is very bad 2) No signboards or direction to reach the property to connect from the expressway.I missed and went ahead 2 km 3) the check-in time.and checkout time is very inconvinient for Family trip,specially if you are on a one day trip The good part 1) Very good checkin experience . 2) Staff very cooperative both service.as well as reatuarant 3) Food options and bar options are very good.Timing can be improved for bar