Novotel Imagicaa Khopoli Hotel

I m a regular client of Novotel Imagica from last 4 years and still my family prefer to stay in Novotel because of the nice environment and good service. Specially Thanx to Mr lalit and Mr Ravi who always make our stay enjoyable and memorable. Looking forward to celebrate my twins birthday in Novotel.

1. Good spread of food 2. Very polite and ever helpful staff 3. Good activities for kids 4. 2 issues encountered though which were no wifi thru the stay and no ac in main lobby

Thanks to Pallavi, Front Office Manager, for an amazing stay arrangement. It was a short stay but we loved the experience. Kajol in Guest Relations was very helpful. Breakfast spread was very good and we enjoyed at the Recreational facility. Overall, staff is very helpful and warm.

Novotel Imagicaa is probably the closest Novotel away from Mumbai. The property is well kept and the staff is courteous and welcoming. Check-in was seamless even when the property was almost full. The rooms are spacious as with most Novotel properties. Although the cleanliness could be a little better. Nothing to complain as such, but there was dust on the furniture. The area around the pool was my most favourite spot in the property. The group seating around the pool was extremely relaxing and more so because the pool was not operational due to Covid restrictions. The restaurant serves great food, though they are serving only buffets. But the buffet has a good spread of food, so there's something for everyone! As an Accor Plus member, the team assisted with late checkout and that was cherry on the cake. Special mention for Kajol who kept checking on us time and again during the entire stay. Well done Novotel Imagicaa.

Overall satisfactory stay, should have more kids friendly games. Food was good.

Rooms are spacious and enjoyed food and hospitality.

It was a very refreshing time for my family. We enjoyed a lot. Thanks to team for arranging activities for kids like doing icing on cup cakes and paper crafts. Must visit for a refreshing time.

Made a right choice of choosing Novotel Imagica to celebrate my wife’s birthday. Staff are courteous and professional. The hotel had maintained all the Covid protocols and all the areas were kept clean and hygienic. I felt very safe staying with Novotel Imagica and would definitely recommend it to my friends. We are not foodie but I must say that! A very simply dish like Hakka Noodles was delicious ! Keep it up! Team Novotel

We had a good experience at Novotel Imagica Khopoli. Staff was helpful & courteous. Few rooms need maintenance(lights not working etc.). But they were clean. Best part was the food. Lots of variety in cuisine offered and the buffet(breakfast & dinner) is sumptous. Taste was excellent too. Indoor games/activities are an added advantage for kids.

It's was a great stay.gr8 location .superb ambience..courteous staff.especially Mr Armaan at Front office(reception) as very helpful...as helped with early check-in as I had an infant child along..food was super yum..Must visit...thnx a lot

Room service was a pathetic experience. We use to call the for room service but either nobody use to turn up or at the late they use to arrive that too after three four reminders

hi Overall stay was satisfying . But according to me ,more of maintenance is required. Before I reached the resort , I .must have tried to call them not less than 50 times to make some necessary changes but in vain. The Resort doesn't bother to receive any phone call . I had already highlighted this point as soon I entered. This is not expected from a well known Resort.

Me and my wife had a pleasant & comfortable stay at Novotel Imagica, Khopoli with great hospitality & awesome food. Thanks Omkar

Its been a great experience to our family, as a weekend gateway. The food quality and service was excellent. During this time of COVID, shortage of manpower/ cost cutting has affected service quality in most of the hotel. However, the service quality at Novotel was perfect! Can improve and update the non-functioning equipment at Gym.

I had done a online check-in and it said my keys will be ready when I reach the property. Alas! what if this could be true. When I reached there with my 7 tear old, the desk agent again started the process and had to wait for an hour and half to be checked in. The room as I entered was heavy with stench as if unaired and I immediately call reception. They send room service who accepts the issue and says he will escalate. I get a call from the room service escalation asking me to speak to reception, which I had already done and when he could not connect he promised me a call back. I did not receive any call back for half an hour and I go down to reception and inform Mr. Ibad, ho claims to be the duty manager and he assures me it will be taken care of. When nothing happens I write to the Accor group complaint line and get an email stating they have informed the GM at the property who will look into the matter. Again nada. I decide to check out the next day. And all this to an Accor group member.. The 1 star is for the food and the service in the restaurant which was to standard.