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Novotel Imagicaa Khopoli Hotel

Customer review rating 4.4/5 4,753 reviews

ALLSAFE approved hotel

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Novotel Imagicaa Khopoli
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+ 24 Services

Hotel extras

  • Located at India's only International Theme Park - Imagica

  • Largest banqueting venue in the vicinity

  • Dedicated activity and entertainment team at the hotel.

  • Preferred MICE and wedding destination

  • Live in the story, live cartoon character in the hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Imagicaa Khopoli

30 31 Sangdewadi
Off Mumbai Pune Express Way
Khopoli Pali Road Khalapur
410203 khopoli
india

Tel: +912192712666

Fax: (+91)21/92712689

Check-in from 14h00

Check out up to 11h00

  • MSRTC :  MUMBAI PUNE KHOPOLI - PALI

  • By plane

    AIRPORT At 75km / 46 miles

  • By plane

    CHHATRAPATI SHIVAJI At 75km / 46 miles

  • By train

    KHOPOLI At 10km / 6 miles

GPS :18.767, 73.280667

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 287 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 281 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Well-being
  • Novotel Pool
    • Outside
  • Inbalance by Novotel
    • On site
Family
  • Services for children
    • Childrens Club for 6 to 12 years
    • Childrens Club for 3 to 6 years
    • Childrens Club for over 12

Our accommodation(s)

Contemporary 28 m² / 301 sq.ft. rooms overlooking beautiful Sahyadri Mountains and offering complimentary WiFi (up to 512 kbps), all modern amenities with access to 24/7 fitness centre and swimming pool. For 2 adults and 1 child. Contemporary rooms overlooking beautiful Sahyadri Mountains. This 34 m² / 366 sq.ft. room offers complimentary 1 MB WIFI, all modern amenities, bathtub and enhanced bathroom amenities for your wellbeing. Comfortable accommodation for 2 adults and 1 child.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 234

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 96 people

Find out more

Our guest reviews for
Novotel Imagicaa Khopoli

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,753 reviews

TripAdvisor Rating 4.5/5

1,448 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good Property

TripAdvisor rating 5.0/5

Shalabh K 19/10/2021 TripAdvisor review

Good for small weekend break . Unfortunately swimming pool and imagica was closed due to covid guidelines. Also the approach roads are in bad shape but be that as itmay - its worth to spend quality time with family.

Very average and boring place

TripAdvisor rating 2.0/5

A9338KTalan 18/10/2021 TripAdvisor review

Take imagica out of equation, it is a very average property. Room wasn't clean. The sofa , seats and bed were extremely uncomfortable. Couldn't even sleep properly. Staff at bar and breakfast were the saver for the trip. The dinner and breakfast were especially amazing .

Only good food

Customer review rating 1.5/5

Pratik Families - 16/10/2021 Confirmed reviews ALL

Room condition specially AC was not working fine,had to ask for fan

Comfortable stay

Customer review rating 5.0/5

Jitesh Business - 15/10/2021 Confirmed reviews ALL

Everything was completely perfect and stay was extremely comfortable from check inn to check out,food and ambience of the everything was just great..

Dear Mr.M., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli
Customer review rating 0.5/5

Maheq Families - 13/10/2021 Confirmed reviews ALL

Inspite of checking in on Sunday there was no activities planned. Lightes were kept off in the lobby.. AC were started only after 1 pm. Pool condition was poor, staff didn't care a bit fornthe guests requests. This was our 3rd stay in novotel imagica but worst experience.Highly disappointed!!!

Good stay

Customer review rating 5.0/5

Hanif S. Families - 09/10/2021 Confirmed reviews ALL

I m a regular client of Novotel Imagica from last 4 years and still my family prefer to stay in Novotel because of the nice environment and good service. Specially Thanx to Mr lalit and Mr Ravi who always make our stay enjoyable and memorable. Looking forward to celebrate my twins birthday in Novotel.

Dear Mr.s., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Good stay.. very courteous staff .. good food

Customer review rating 4.0/5

Priyanka Families - 07/10/2021 Confirmed reviews ALL

1. Good spread of food 2. Very polite and ever helpful staff 3. Good activities for kids 4. 2 issues encountered though which were no wifi thru the stay and no ac in main lobby

Dear Ms. T., Our guests’ satisfaction is paramount for us and we endeavor to consistently provide high level of services to our valued guests. Your appreciation about our staff, food and activities has been humbly received. I have shared your feedback with the Chief Engineer on the effectiveness of the air conditioning and the same is being carefully looked at. We have taken necessary actions on the smooth functioning of the Wi-Fi, which was hindered due to weather conditions in the nearby area. Your suggestions will ensure that our valued guests enjoy very pleasant stays with us. The team at Novotel Imagica Khopoli looks forward to welcoming you back in the near future. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Excellent stay

Customer review rating 5.0/5

Abhay M. Friends - 06/10/2021 Confirmed reviews ALL

Thanks to Pallavi, Front Office Manager, for an amazing stay arrangement. It was a short stay but we loved the experience. Kajol in Guest Relations was very helpful. Breakfast spread was very good and we enjoyed at the Recreational facility. Overall, staff is very helpful and warm.

Dear Mr.S., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Weekend well spent

Customer review rating 4.5/5

Apoorv A. Friends - 06/10/2021 Confirmed reviews ALL

Novotel Imagicaa is probably the closest Novotel away from Mumbai. The property is well kept and the staff is courteous and welcoming. Check-in was seamless even when the property was almost full. The rooms are spacious as with most Novotel properties. Although the cleanliness could be a little better. Nothing to complain as such, but there was dust on the furniture. The area around the pool was my most favourite spot in the property. The group seating around the pool was extremely relaxing and more so because the pool was not operational due to Covid restrictions. The restaurant serves great food, though they are serving only buffets. But the buffet has a good spread of food, so there's something for everyone! As an Accor Plus member, the team assisted with late checkout and that was cherry on the cake. Special mention for Kajol who kept checking on us time and again during the entire stay. Well done Novotel Imagicaa.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Good stay

Customer review rating 3.5/5

Satyam K. Families - 04/10/2021 Confirmed reviews ALL

Overall satisfactory stay, should have more kids friendly games. Food was good.

Dear Mr.K., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Well located

Customer review rating 4.5/5

Overall G. E. Business - 03/10/2021 Confirmed reviews ALL

Rooms are spacious and enjoyed food and hospitality.

Dear Mr.K., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your e., and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Awesome Property and Great Hospitality

Customer review rating 5.0/5

Manish B. Families - 03/10/2021 Confirmed reviews ALL

It was a very refreshing time for my family. We enjoyed a lot. Thanks to team for arranging activities for kids like doing icing on cup cakes and paper crafts. Must visit for a refreshing time.

Dear Mr.B., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli
Customer review rating 5.0/5

Rohan P. Couples - 02/10/2021 Confirmed reviews ALL

Made a right choice of choosing Novotel Imagica to celebrate my wife’s birthday. Staff are courteous and professional. The hotel had maintained all the Covid protocols and all the areas were kept clean and hygienic. I felt very safe staying with Novotel Imagica and would definitely recommend it to my friends. We are not foodie but I must say that! A very simply dish like Hakka Noodles was delicious ! Keep it up! Team Novotel

Dear Mr.P., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Good stay & Good Food

Customer review rating 4.0/5

Nikhil J. Families - 02/10/2021 Confirmed reviews ALL

We had a good experience at Novotel Imagica Khopoli. Staff was helpful & courteous. Few rooms need maintenance(lights not working etc.). But they were clean. Best part was the food. Lots of variety in cuisine offered and the buffet(breakfast & dinner) is sumptous. Taste was excellent too. Indoor games/activities are an added advantage for kids.

Dear Mr.J., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Excellent service

Customer review rating 5.0/5

Kunal H. Families - 30/09/2021 Confirmed reviews ALL

It's was a great stay.gr8 location .superb ambience..courteous staff.especially Mr Armaan at Front office(reception) as very helpful...as helped with early check-in as I had an infant child along..food was super yum..Must visit...thnx a lot

Dear Mr.H., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Pathetic Room Service.

Customer review rating 0.5/5

Gaurav S. A. Families - 30/09/2021 Confirmed reviews ALL

Room service was a pathetic experience. We use to call the for room service but either nobody use to turn up or at the late they use to arrive that too after three four reminders

Location is good . The Road approaching to the resort is extremely horrible. Seems like you are sitting on a boat .

Customer review rating 3.5/5

Anand S. Couples - 29/09/2021 Confirmed reviews ALL

hi Overall stay was satisfying . But according to me ,more of maintenance is required. Before I reached the resort , I .must have tried to call them not less than 50 times to make some necessary changes but in vain. The Resort doesn't bother to receive any phone call . I had already highlighted this point as soon I entered. This is not expected from a well known Resort.

Comfortable Stay

Customer review rating 5.0/5

Omkar K. Families - 29/09/2021 Confirmed reviews ALL

Me and my wife had a pleasant & comfortable stay at Novotel Imagica, Khopoli with great hospitality & awesome food. Thanks Omkar

Dear Omkar K., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anil Chavan General Manager

Lively place with excellent good and service

TripAdvisor rating 5.0/5

Laxmikant R 17/09/2021 TripAdvisor review

Its been a great experience to our family, as a weekend gateway. The food quality and service was excellent. During this time of COVID, shortage of manpower/ cost cutting has affected service quality in most of the hotel. However, the service quality at Novotel was perfect! Can improve and update the non-functioning equipment at Gym.

Dear Laxmikant, Thank you for taking the time to leave a review about your stay with us at the Novotel Imagica, we really appreciate it. We hope that you do choose to stay with us again the next time your travels to this part of town. Thank you and best regards, Anil Chavan General Manager

Substandard for a 5 Star property

TripAdvisor rating 1.0/5

PrasannaS209 15/09/2021 TripAdvisor review

I had done a online check-in and it said my keys will be ready when I reach the property. Alas! what if this could be true. When I reached there with my 7 tear old, the desk agent again started the process and had to wait for an hour and half to be checked in. The room as I entered was heavy with stench as if unaired and I immediately call reception. They send room service who accepts the issue and says he will escalate. I get a call from the room service escalation asking me to speak to reception, which I had already done and when he could not connect he promised me a call back. I did not receive any call back for half an hour and I go down to reception and inform Mr. Ibad, ho claims to be the duty manager and he assures me it will be taken care of. When nothing happens I write to the Accor group complaint line and get an email stating they have informed the GM at the property who will look into the matter. Again nada. I decide to check out the next day. And all this to an Accor group member.. The 1 star is for the food and the service in the restaurant which was to standard.

Dear Mr.Prasanna, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. Further to your feedback shared earlier through ACCOR Guest Satisfaction System about the issues experienced by you, we have already introduced strong corrective measures to ensure that our guests’ stays with us are most pleasant. We strive to provide seamless check in experience for all our guests and more importantly our ALL Members and ensure that our valued guests are never hassled during the stay. Conscious that any explanation cannot completely erase the unsatisfying experience you have been through; I hope you will give us another opportunity to serve you better and regain your confidence in Novotel Imagicaa Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagicaa Khopoli.

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