Novotel Imagicaa Khopoli 5 stars

Customer review rating (ALL Rating) 4.1/5 1,352 reviews

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Novotel Imagicaa Khopoli - Image 1
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30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur, 410203 KHOPOLI, India

Description

Hotel extras

  • Located in close proximity from Mumbai and Pune.

  • Accessibly situated besides Imagicaa Theme Park and Imagicaa Water Park.

  • Iconic Irolic Parade at the hotel offers the most unique breakfast experience.

  • Multi cuisine fine dining restaurant and an in-house lounge bar.

  • The ultimate destination for MICE and Weddings.

Our accommodation(s)

Hotel location

Novotel Imagicaa Khopoli

30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur
410203 KHOPOLI
India

GPS:18.767, 73.280667

Telephone
Fax +91 2192 712 689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE SQUARE

The Square menu is crafted by the selection of the finest ingredients and detailed recipes that perfectly complement distinctive palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,352 reviews

TripAdvisor Rating  4.4/5  1,908 reviews

Certificate of excellence 2024

Disappointing Stay at Novotel Imagicaa Khopoli - Below Expectations for Accor Members

TripAdvisor rating 2.0/5

VidhiD36 TripAdvisor review

My partner and I recently stayed at Novotel Imagicaa Khopoli as Accor members, and unfortunately, our experience fell well short of the standards we've come to expect from the Novotel brand. **The Good:** The hotel's location is genuinely spectacular, offering a unique view of the Imagicaa theme park. Watching the rides in action from the property creates an exciting atmosphere, and this remains the highlight of our stay. The check-in process was straightforward and efficient. **The Disappointing Reality:** *Rooms - Claustrophobic and Poorly Maintained:* Our room felt more like a cell than a comfortable retreat. With no balcony access and no windows for ventilation, the space was stuffy and claustrophobic. Cleanliness was subpar, and the room itself was very basic, lacking the comfort one expects from a Novotel property. *Room Service and Amenities - Shockingly Inadequate:* Essential items were missing from our room, including bottled water, slippers, and even towels. The kettle was filthy and unusable, while the hair dryer didn't work at all. These aren't luxury requests but basic hospitality standards that simply weren't met. *Food - Repetitive and Uninspiring:* We opted for the full board meal plan, which proved to be a regrettable decision. The food was disappointingly repetitive, with the same dishes reappearing across different meals under different names. There was minimal variety, and the overall quality didn't justify the meal plan cost. *Service - Indifferent and Unresponsive:* The staff seemed disengaged, with no warm greetings or genuine hospitality. When we raised our concerns with Mr. Kunal and Mr. Jitendra, their response was dismissive, showing little interest in addressing our issues. The checkout process took nearly an hour, adding insult to injury. *False Advertising:* Display boards throughout the hotel advertised various activities, but when we inquired, we were told none were actually happening. This felt misleading and added to our disappointment. *Sleep Disruption:* Loud music blared through the property at 7 AM, abruptly ending any chance of a peaceful morning. This showed complete disregard for guest comfort. **The Accor Member Experience - Non-existent:** Despite informing the staff that we were Accor members, we received no recognition, benefits, or special consideration. Our loyalty to the brand seemed to mean nothing at this property. **Final Verdict:** This was a thoroughly disappointing experience that falls far below Novotel's usual standards. Between the poor room conditions, substandard service, repetitive food, and complete indifference to guest concerns, I cannot recommend this property. The stunning view of Imagicaa simply cannot compensate for such fundamental failures in hospitality. Unless significant improvements are made to service standards, room maintenance, and staff training, I'd suggest looking at alternative accommodations in the area. **Would I return?** No. **Would I recommend?** Only if you're solely interested in the theme park view and have very low expectations for everything else.

Customer review rating 5.0/5

Dineshkumar P. B. Families - Confirmed reviews ALL

Great Stay, good location & connectivity with Imagica. Parade in house was a enjoyable experience. Good hospitality of all staff. Food and beverages were good. Swimming pool for kids was fun!! Indoor games were good. Rooms were spacious, thanks for the upgrade of room with sofa and bathtub - added to more fun for kids. Hospitality was great, F&B manager and staff arranged nice cake cutting for my son’s bday. Parking was far and every-time getting the car was a bit of hassle & trouble for Vallet guys, scope of improvement there. Specially with paper ticket of Vallet parking, it could improve to like some bar code on whatsapp to track and call for car, no worries of losing ticket then. Breakfast was not complimentary through club mahindra booking, that was inconvenient but on club mahindra side. Special thanks to Mr. Anil for personally taking good care of me and my family. Overall it was a lovely and enjoyable stay. Thankyou Dinesh B.

Dear Guest , Thank you for taking the time to share your positive experience at Novotel Imagicaa Khopoli. We are delighted to hear that you enjoyed your stay, particularly the spacious rooms, food quality, and the friendly hospitality provided by our staff. It is wonderful to know that the in-house parade and amenities contributed to an enjoyable family experience. We appreciate your feedback regarding the parking arrangements. Your suggestion for a more efficient ticketing system is valuable, and we will take it into consideration as we strive to enhance our services. Regarding the breakfast inclusion with your Club Mahindra booking, we understand that this was a point of inconvenience. We appreciate your understanding that this policy is determined by the booking source. Thank you for your kind words about Mr. Anil and the rest of our team. We look forward to welcoming you and your family back for another memorable stay. Best regards, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Customer review rating 3.5/5

Pankaj K. Families - Confirmed reviews ALL

Hi I always stay at Novotel during my Imagica staycation and this was my 3rd staycation. The hotel is well located but needs improvement to keep up with Novotel standards. We visited to celebrate our son's birthday. The guest relations team especially Swati did a wonderful job to decorate the room. Thanks to Swati and team. However the rooms had few issues - the washbasin outlet was leaking which was fixed when we informed the team. However the team missed to clean the leftover and we had to dial housekeeping again - during checking we found the floor was not moped /wiped properly and was dusty . We dialled in housekeeping again - the door key given did not work everytime and I had to being it to reception everytime we wanted to get in. They fixed it but when used on door there was same issue. Later when informed to Accor desk, they sent the security to check and found that door lock battery was drained. So they had to change the battery and give a new key. Reception seemed reluctant to address the issue permanently so had to escalate to ACCOR desk. - We asked for a quater plate and silverware which took longer than expected to come and we had to manage without it. Given the above experience this Hotel definitely needs improvement to keep up to Novotel standards. Not so pleasant experience with Novotel Imagic Khopoli.

Dear Guest , Thank you for taking the time to share your feedback regarding your recent stay at Novotel Imagicaa Khopoli. We appreciate your loyalty and are pleased that you chose to celebrate your son's birthday with us. We sincerely apologize for the inconveniences you encountered during your visit. It is concerning to hear about the cleanliness and maintenance issues you faced in your room, as well as the difficulties with your door key. These matters do not reflect the high standards we strive to uphold, and we will certainly review them with our team to ensure better management in the future. We are glad to know that our guest relations team, particularly Swati, was able to assist you in making your celebration special. Your experience is important to us, and we value your insights as they guide our improvements. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future. Goodbye, Anil Chavan General Manager , Novotel Imagicaa Khopoli

Customer review rating 3.0/5

Gibran N. Families - Confirmed reviews ALL

The hotel has long lost its sheen. It requires a complete revamp. But old rooms and smelly reception area is still Ok but it’s just criminal to leave guests on the behest of a trainee crew. Except for the reception staff and the parking staff, everyone seemed clueless. Probably we shouldn’t have visited on a weekends. Newly made raddisson seems a better option to stay. The breakfast also was very average and has some learning to do. Pull up your socks Novotel or else everyone will move to raddisson.

Dear Guest , Thank you for sharing your feedback regarding your recent stay at Novotel Imagicaa Khopoli. We appreciate your comments about our reception and parking staff, and we apologize for any inconvenience caused by the service you experienced from our team. Your observations about the condition of our facilities and breakfast service have been duly noted. We strive to provide a high standard of hospitality, and your input is invaluable in identifying areas for improvement. We hope to have the opportunity to welcome you back in the future for a more satisfying experience. Goodbye, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Customer review rating 1.5/5

Janam J. S. Families - Confirmed reviews ALL

When we checked in, rooms were very dirty, room flooring and balcony had so much of dust on it. It was not cleaned properly.

Dear Guest , Thank you for your feedback regarding the cleanliness of your room. We sincerely apologize for the oversight you experienced upon your arrival. Your comments have been noted, and we continuously strive to enhance our housekeeping standards. Goodbye, Anil Chavan General Manager , Novotel Imagicaa Khopoli.

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.