Novotel Imagicaa Khopoli 5 stars

Customer review rating (ALL Rating) 4.1/5 1,363 reviews

Best price
guarantee
Novotel Imagicaa Khopoli - Image 1
Novotel Imagicaa Khopoli - Image 2
Novotel Imagicaa Khopoli - Image 3
Novotel Imagicaa Khopoli - Image 4
30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur, 410203 KHOPOLI, India

Description

Hotel extras

  • Located in close proximity from Mumbai and Pune.

  • Accessibly situated besides Imagicaa Theme Park and Imagicaa Water Park.

  • Iconic Irolic Parade at the hotel offers the most unique breakfast experience.

  • Multi cuisine fine dining restaurant and an in-house lounge bar.

  • The ultimate destination for MICE and Weddings.

Our accommodation(s)

Hotel location

Novotel Imagicaa Khopoli

30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur
410203 KHOPOLI
India

GPS:18.767, 73.280667

Telephone
Fax +91 2192 712 689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE SQUARE

The Square menu is crafted by the selection of the finest ingredients and detailed recipes that perfectly complement distinctive palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,363 reviews

TripAdvisor Rating  4.4/5  1,909 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Saif R. D. Families - Confirmed reviews ALL

All the Staff are very co-operative and helping in Nature. Especially Disha and Sejal Madam. Even the Restaurant Staff is also very Good. In Simple Word Excellent Service and Hospitality.

Dear Sir, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our staff, particularly Disha and Sejal, to be cooperative and helpful. Your appreciation of our service and hospitality motivates us to continue delivering exceptional experiences. Best Regards, Anil Chavan, General Manager, Novotel Imagicaa Khopoli.

Customer review rating 1.0/5

Abhinav S. Couples - Confirmed reviews ALL

When we entered the hotel, there was a huge commotion. Though it was 2 pm (Check-in time), we were told that the room would take at least 30-min to be ready. Upon saying that it was already check-in time, we were given a room. The lobby still had leftovers kept from last night. The room furniture looked as though it would fall apart at any minute. The outside patio was extremely dirty. We then requested a room change with the front desk staff. We were told that it'll take 2-3 hours. We got a call in the evening to shift the room. When we reached the new room, we realized that the room was still not cleaned & there was garbage kept in some corners. Upon bringing this to the staff's attention, we were asked to wait and clarify if there was any confusion. After 10 minutes, we realised we were standing in the lobby with our luggage. We went back to the front desk & asked them to at least give us the old room until they figure out what to do about the new room. It finally happened after 40 minutes. The food was okay, but the restaurant staff looked tired. We went to the Nitro bar for a drink, but we saw a very big rat & hence decided to move out. The hotel is located in a nice spot, but is in dire need of an upgrade & proper maintenance.

Dear Sir, Thank you for taking the time to share your feedback regarding your recent experience at Novotel Imagicaa Khopoli. I sincerely apologize for the inconveniences you faced during your stay, particularly concerning the room readiness and cleanliness. It is disheartening to learn that the condition of the furniture and the patio did not meet your expectations, as we strive to maintain a high standard of quality throughout our property. I regret the delays you experienced with your room change and the subsequent issues with the cleanliness of your new room. This is not reflective of the service we aim to provide. Additionally, I appreciate your comments regarding the restaurant staff and the incident at the Nitro bar, which will be taken into consideration for our ongoing improvement efforts. We value your feedback as it helps us identify areas for enhancement. Thank you for acknowledging the location of our hotel, and we hope to have the opportunity to welcome you back in the future under better circumstances. Best Regards, Anil Chavan, General Manager, Novotel Imagicaa Khopoli

Customer review rating 1.0/5

Pratik J. Couples - Confirmed reviews ALL

My partner and I recently stayed at Novotel Imagicaa Khopoli as Accor members, and unfortunately, our experience fell well short of the standards we've come to expect from the Novotel brand. **The Good:** The hotel's location is genuinely spectacular, offering a unique view of the Imagicaa theme park. Watching the rides in action from the property creates an exciting atmosphere, and this remains the highlight of our stay. The check-in process was straightforward and efficient. **The Disappointing Reality:** *Rooms - Claustrophobic and Poorly Maintained:* Our room felt more like a cell than a comfortable retreat. With no balcony access and no windows for ventilation, the space was stuffy and claustrophobic. Cleanliness was subpar, and the room itself was very basic, lacking the comfort one expects from a Novotel property. *Room Service and Amenities - Shockingly Inadequate:* Essential items were missing from our room, including bottled water, slippers, and even towels. The kettle was filthy and unusable, while the hair dryer didn't work at all. These aren't luxury requests but basic hospitality standards that simply weren't met. *Food - Repetitive and Uninspiring:* We opted for the full board meal plan, which proved to be a regrettable decision. The food was disappointingly repetitive, with the same dishes reappearing across different meals under different names. There was minimal variety, and the overall quality didn't justify the meal plan cost. *Service - Indifferent and Unresponsive:* The staff seemed disengaged, with no warm greetings or genuine hospitality. When we raised our concerns with Mr. Kunal and Mr. Jitendra, their response was dismissive, showing little interest in addressing our issues. The checkout process took nearly an hour, adding insult to injury. *False Advertising:* Display boards throughout the hotel advertised various activities, but when we inquired, we were told none were actually happening. This felt misleading and added to our disappointment. *Sleep Disruption:* Loud music blared through the property at 7 AM, abruptly ending any chance of a peaceful morning. This showed complete disregard for guest comfort. **The Accor Member Experience - Non-existent:** Despite informing the staff that we were Accor members, we received no recognition, benefits, or special consideration. Our loyalty to the brand seemed to mean nothing at this property. **Final Verdict:** This was a thoroughly disappointing experience that falls far below Novotel's usual standards. Between the poor room conditions, substandard service, repetitive food, and complete indifference to guest concerns, I cannot recommend this property. The stunning view of Imagicaa simply cannot compensate for such fundamental failures in hospitality. Unless significant improvements are made to service standards, room maintenance, and staff training, I'd suggest looking at alternative accommodations in the area. **Would I return?** No. **Would I recommend?** Only if you're solely interested in the theme park view and have very low expectations for everything else.

Dear Sir, Thank you for sharing your feedback regarding your recent stay at Novotel Imagicaa Khopoli. While we are pleased to hear that you enjoyed the unique location and found the check-in process efficient, we sincerely regret that your overall experience did not meet your expectations as an Accor member. We take your comments regarding the room conditions, cleanliness, and amenities very seriously. Our team strives to ensure that all accommodations provide comfort and a welcoming atmosphere, and it is clear that we fell short during your visit. Furthermore, we apologize for the issues you encountered with room service and the quality of food provided during your stay. We understand how important variety and quality are to our guests. Your feedback about the service and member recognition is equally concerning, and we will review these points internally. It is our goal to provide a warm and attentive environment for all guests. Regarding the misleading activity information and noise disturbances, we appreciate your input and will work towards improving communications and guest comfort. Thank you once again for your valuable insights. We hope to have the opportunity to serve you better in the future. Best regards, Anil Chavan, General Manager, Novotel Imagicaa Khopoli

NO RESPONSE ON PHONE OR BY EMAIL

TripAdvisor rating 1.0/5

rak9997 TripAdvisor review

The phone number of the hotel is unreachable. Called several times and there was no response . Even try to contact through email but there was no response. It is difficult to contact this hotel for booking a room.

Customer review rating 5.0/5

Ankit C. Families - Confirmed reviews ALL

Rooms - spacious, well maintained (5/5) Food - wide variety of delicacy. most of the food (except 3-4) are vegetaraian food. good taste (5/5). Should give extra ratings for food. Checkin process - process was smooth but it still took 1 hr to give rooms reason being previous person didnt checkout on time then time for cleaning. Still it was given on time and not a major issues. (would rate 4/5) Swimming Pool - 4 ft dept but good in length. water quality also good. (5/5) Games - Even though all are chargeable still not much options. Should work on the same. (1/5). Gym, SPA, Crech, banquets, etc. didnt use. so no comments. Overall Rating 5/5.

Dear Sir, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Imagicaa Khopoli. We are delighted to hear that you found our rooms spacious and well-maintained, and that the variety and taste of our food met your expectations. Your positive comments about the swimming pool and overall experience are greatly appreciated. We acknowledge your concerns regarding the check-in process and appreciate your understanding of the circumstances that contributed to the delay. We strive to ensure a smooth experience for all our guests and your feedback will be taken into consideration for future improvements. Furthermore, we appreciate your input about the games available and will review our offerings to enhance the experience for our guests. Once again, thank you for your kind words and constructive feedback. We look forward to welcoming you back in the future for another enjoyable stay. Best regards, Anil Chavan, General Manager, Novotel Imagicaa Khopoli

In partnership with TripAdvisor

Other web-users rate our hotel

  • 413 reviews 9/10 Location
  • 1,288 reviews 7.8/10 Room
  • 4,246 reviews 9.1/10 Service
  • 22 reviews 6.1/10 WiFi
  • 2,084 reviews 9.2/10 Food
  • 620 reviews 7.5/10 Cleanliness
  • 537 reviews 9.1/10 Breakfast
  • 67 reviews 9.5/10 Bar

Powered by Trustyou

Our other establishments nearby

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.