Novotel Imagicaa Khopoli 5 stars

Customer review rating (ALL Rating) 3.9/5 1,504 reviews

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Novotel Imagicaa Khopoli - Image 1
Novotel Imagicaa Khopoli - Image 2
Novotel Imagicaa Khopoli - Image 3
Novotel Imagicaa Khopoli - Image 4
30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur, 410203 KHOPOLI, India

Description

Hotel extras

  • Located in close proximity from Mumbai and Pune. Close to Navi Mumbai Airport

  • Accessibly situated besides Imagicaa Theme Park and Imagicaa Water Park.

  • Iconic Irolic Parade at the hotel offers the most unique breakfast experience.

  • Multi cuisine fine dining restaurant and an in-house lounge bar.

  • The ultimate destination for MICE and Weddings.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room Twin Bed

Photo out of - Superior Room Twin Bed

This 28 m² room offers two single sized beds, free WIFI, Pool/Mountain view, 40" LED TV, Hairdryer, Tea/Coffee Maker, En-suite bath/shower and more.

  • Views:

    Mountain view or Pool side

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 42'/107 cm screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 28 m² / 301 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: Mountain view or Pool side
See availabilities

This 28 m² modern and comfortable room offers 1 King size bed with balcony, free WIFI, Pool/Mountain view, 40" LED TV, Hairdryer, Tea/Coffee Maker, Shower & more. This room comfortably accommodates 2 adults and 2 children.

  • Views:

    Mountain view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

A 28 m² room offers 2 single size bed with balcony, free WIFI, Pool or Mountain view, 40" LED TV, Hairdryer, Tea/Coffee Maker, Shower & more. This room comfortably accommodates 2 adults and 2 children.

  • Views:

    Mountain view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A 35 m² Executive room full of elegance offers 1 King size bed, 1 sofa cum bed with Bathtub, free WIFI, Imagicaa/mountain view, 40" LED TV, Hairdryer, Minibar, Tea/Coffee Machine and more.

  • Views:

    Mountain view or Park view

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • 42'/107 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof room
  • Trouser press

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Presidential Suite with 2 bedrooms

Non contractual photo

  • Bottled water
  • Kettle

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Imagicaa Khopoli

30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur
410203 KHOPOLI
India

GPS:18.767, 73.280667

Telephone
Fax +91 2192 712 689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 287 rooms
  • One room for people with reduced mobility
  • 53 family rooms
  • 287 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table
  • Pool Table

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Boutiques/shopping

Gift shop/newspaper shop

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

4 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for over 12
  • Children''s Club for 3 to 6 years
  • Childrens Club for 6 to 12 years
  • Board games available
  • Play area
  • Foosball

Well-being

INBALANCE BY NOVOTEL

  • Outside
  • On site

INBALANCE BY NOVOTEL - 24hrs

  • On site

Sports and leisure

Table tennis Additional charge

  • On site

Volleyball

  • On site

Dart board

  • On site
  • On site

THE SQUARE

Photo out of - THE SQUARE

The Square menu is crafted by the selection of the finest ingredients and detailed recipes that perfectly complement distinctive palate.

Cooking style
International
Capacity
132
410203 Khopoli, India
Telephone +91 2192 712 666

Other informations

Services

  • Air conditioning
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool

Wine and other drinks information

  • Cocktail
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Vegetarian menu

The Square menu is crafted by the selection of the finest ingredients and detailed recipes that perfectly complement distinctive palate.

Relax and unwind at Nitro Bar- the in-house lounge bar located off the lobby. It is a modern and an intimate space where you can savor beverages of your choice and creatively crafted delectables.

Enjoy a lavish spread of breakfast at The Square restaurant along with the Irolic Parade by the Imagicaa characters. The buffet spread has variety of dishes and cuisines.

Dive into enjoyment at the INBALANCE BY NOVOTEL Swimming Pool. Operational from 07:00 a.m. to 6:30 p.m.

Your one-stop destination for the perfect dream wedding. Experience the epitome of wedding perfection with enchanting venues, ample parking, fantastic food, and a dedicated event coordinator, we cater to your every need.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,504 reviews

Customer review rating 5.0/5

Mohit A. Business - Confirmed reviews ALL

Dear Sir, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the accommodations, food, and our staff's service. Your kind words are greatly appreciated, and we hope to welcome you back soon. Best regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 2.0/5

Navdeep S. N. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Aashna S. Couples - Confirmed reviews ALL

Dear Ma'am, Thank you for taking the time to share your experience at Novotel Imagicaa Khopoli. We are delighted to hear that you found our property beautiful and well-maintained, and that our team made your stay memorable. It is wonderful to know that Aditya's personalized service and Mrityunjay's hospitality contributed to your feeling at home. We also appreciate your kind words regarding our housekeeping team's efforts in preparing your room and ensuring it was impeccably clean. It is rewarding to hear that our laundry service met your expectations and that you enjoyed the thoughtful buffet spread during Halloween, as well as the lively breakfast with the Imagica parade. We look forward to welcoming you back for another enjoyable stay in the future. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 4.5/5

Krishnan K. A. Families - Confirmed reviews ALL

Dear Sir, Thank you for your positive feedback regarding our location and comfortable rooms. We appreciate your comments about the parking facilities and will certainly take them into consideration for future improvements. Your input is valuable to us. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 2.0/5

Sanjaykumar B. Business - Confirmed reviews ALL

Dear Sir, Thank you for your feedback. We apologize for the delays experienced during room allocation and for not meeting your expectations with our dining options. Your comments are valuable, and we will take them into consideration as we strive to enhance our services. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Dear Sir, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the accommodations, food, and our staff's service. Your kind words are greatly appreciated, and we hope to welcome you back soon. Best regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 2.0/5

Navdeep S. N. Friends - Confirmed reviews ALL

The food quality was below average and the breakfast was far from a three-star rating. The premises were advertised to have an EV charger but it was not functional. Consequently, I had to take my car to Imagica at 11:30 p.m. for charging. The operation staff was unhelpful during this time.

Customer review rating 5.0/5

Aashna S. Couples - Confirmed reviews ALL

Because you will want to keep going back to this beautiful property. Well maintained property. From the time of check-in, Aditya recognising guests by names and making the check in flawless makes guest feel valued. Thanks to mrityunjay for making us feel like home away from home. Kudos to the housekeeping team for beautifully making our room with a cute decor pre arrival. Room was spectacularly clean. Laundry service was quick and efficient. Did not have to ask for anything. Housekeeping was pro active. Kudos to the entire kitchen team for the thoughtful buffet spread for halloween. Happening breakfast with the Imagica parade. Loved it.

Dear Ma'am, Thank you for taking the time to share your experience at Novotel Imagicaa Khopoli. We are delighted to hear that you found our property beautiful and well-maintained, and that our team made your stay memorable. It is wonderful to know that Aditya's personalized service and Mrityunjay's hospitality contributed to your feeling at home. We also appreciate your kind words regarding our housekeeping team's efforts in preparing your room and ensuring it was impeccably clean. It is rewarding to hear that our laundry service met your expectations and that you enjoyed the thoughtful buffet spread during Halloween, as well as the lively breakfast with the Imagica parade. We look forward to welcoming you back for another enjoyable stay in the future. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 4.5/5

Krishnan K. A. Families - Confirmed reviews ALL

Good location, comfortable rooms. Parking could have been made better

Dear Sir, Thank you for your positive feedback regarding our location and comfortable rooms. We appreciate your comments about the parking facilities and will certainly take them into consideration for future improvements. Your input is valuable to us. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 2.0/5

Sanjaykumar B. Business - Confirmed reviews ALL

First it take time to allocate room. i got room at 5.30. Food also not that good. AS many people we are there you not treet the customer correctly.

Dear Sir, Thank you for your feedback. We apologize for the delays experienced during room allocation and for not meeting your expectations with our dining options. Your comments are valuable, and we will take them into consideration as we strive to enhance our services. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 5.0/5

Sushil S. Business - Confirmed reviews ALL

Nice

Dear Sir, Thank you for your feedback. We are pleased to hear that you enjoyed your stay. We understand that our location may not be ideal for all guests, and we appreciate your understanding. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 2.5/5

Mohammed A. K. Families - Confirmed reviews ALL

The whole checkin was pretty slow with staff not clear on steps of on boarding accor member. Dinner buffet which was pre booked was showing in system for which i had an email confirmation. The overall experience was long and not pleasant at all.

Dear Sir, Thank you for sharing your feedback. I apologize for the delays you experienced during check-in and the issues with your pre-booked dinner buffet. Your comments are important to us, and we will review them to enhance our services for future guests. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 4.0/5

Aldi H. Business - Confirmed reviews ALL

Food also very good but Room near ness very bad

Dear Sir, Thank you for your feedback. We are pleased to hear that you enjoyed your overall experience and found the food to be excellent. However, we apologize for the issues you encountered regarding room cleanliness. Your comments will be shared with our team for future improvements. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 1.5/5

Mohit W. Families - Confirmed reviews ALL

Dear Novotel Management Team, I am writing to express my disappointment with my recent stay at your hotel. Unfortunately, the overall experience fell well below the standards one would reasonably expect from a reputed brand like Novotel. The property appears quite old and is in urgent need of refurbishment and upgrading. More concerning, however, was the extremely poor standard of housekeeping and hygiene. I noticed dead cockroaches and hair scattered on the floor in the corridors outside the rooms, which was both unpleasant and unacceptable. What made the situation even more frustrating was that, despite housekeeping cleaning the area twice, the hair and other debris were left lying outside my room. This reflects a serious lack of attention to detail, cleanliness, and basic hygiene standards. Housekeeping should leave the surroundings clean and presentable, not create further discomfort for guests. Overall, this was a very disappointing experience, and I would hesitate to recommend this property to others. A brand like Novotel is expected to maintain consistent standards of cleanliness, maintenance, and guest comfort, and this property needs to make significant improvements to live up to those expectations. The one positive aspect of my stay was the food and the service provided by the restaurant team. The restaurant staff and chefs deserve appreciation for their efforts and were the only real highlights of an otherwise disappointing experience. I urge the management to take this feedback seriously and address the issues with property maintenance, housekeeping, and hygiene as a priority. Guests should not have to compromise on basic cleanliness and comfort when staying at a hotel of your brand. I look forward to your response and to understanding what corrective measures will be taken to prevent such experiences in the future. Regards, A Disappointed Guest

Dear Sir, Thank you for sharing your feedback regarding your recent stay with us at Novotel Imagicaa Khopoli. We sincerely regret that your experience did not meet the high standards we strive to uphold. Your comments regarding the condition of the property and the housekeeping service have been noted with great concern. We understand the importance of cleanliness and hygiene in ensuring guest comfort, and it is disappointing to hear that we fell short in these areas during your visit. Please be assured that your feedback will be reviewed and taken into consideration as we continually work towards enhancing our services and facilities. We are pleased to hear that you enjoyed the food and service provided by our restaurant team. They work diligently to create a pleasant dining experience for our guests, and your acknowledgment of their efforts is appreciated. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future and provide you with the stay you rightfully expect from us. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 1.5/5

Rajkumar K. Business - Confirmed reviews ALL

Rooms were average and AC temperature control wasn’t working when we set it it was going back to 20c, mismanagement while service the lunch had wait 30 minute for bowl and plates, only thing I like was breakfast it was good

Dear Sir, Thank you for your feedback. I regret to hear that your experience with the room temperature control and service during lunch did not meet your expectations. However, I am pleased to learn that you enjoyed the breakfast. Your comments are appreciated as they help us improve. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 5.0/5

Mufaddal L. Families - Confirmed reviews ALL

Stayed here for 2 nights with kids. The hotel tried to accommodate our every request. Special thanks to Tejal at the reception who helped us with our check-in and Provakar at the restaurant. Every meal was a delight, with prompt service, great menu recommendations, and a friendly attitude that made dining a real pleasure.

Dear Sir, Thank you for your kind words regarding your recent stay with us. We are thrilled to learn that our team, particularly Tejal and Provakar, contributed to making your experience memorable. Our staff strives to provide exceptional service, and it is rewarding to know that you enjoyed the dining options and received prompt assistance. We look forward to welcoming you and your family back for another delightful stay in the future. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 3.5/5

John B. Families - Confirmed reviews ALL

Overall, our stay at Novotel Imagica Khopoli was comfortable, and the room was good. However, there are several areas that need improvement. During check-in, the staff was unaware that a birthday cake had been arranged for our room. Fortunately, when we entered the room, we found the cake already placed inside. Thank you for arranging the cake and making the birthday occasion special despite the initial communication gap. Unfortunately, the breakfast spread did not meet our expectations and needs significant improvement, especially considering the hotel's pricing and standards. Overall, while the room and stay were satisfactory, the breakfast experience, staff coordination, and overall value for money were disappointing. The hotel needs to improve its service consistency and food offerings to justify its pricing.

Dear Sir, Thank you for sharing your feedback regarding your recent stay at Novotel Imagicaa Khopoli. We are pleased to hear that you found your room comfortable and appreciated the birthday cake arrangement, despite the initial communication oversight during check-in. We acknowledge your concerns regarding the breakfast offerings and the perceived value for money. Your comments about the breakfast spread and staff coordination have been noted. We strive to provide a consistent experience that meets our guests' expectations, and your insights will be valuable as we work towards enhancing our services and food quality. We appreciate your constructive feedback and hope to have the opportunity to welcome you back in the future to provide an improved experience. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 4.5/5

Kiran P. Families - Confirmed reviews ALL

All good

Dear Sir, Thank you for your positive feedback. We are delighted to hear that you had a good experience at Novotel Imagicaa Khopoli. Our team works hard to ensure a pleasant stay for all our guests, and your kind words are greatly appreciated. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 4.5/5

Anil A. Families - Confirmed reviews ALL

We stayed at Novotel Imagicaa for two days and had an overall good experience. The hotel’s close proximity to Imagicaa is a major advantage, making it very convenient for families and guests planning to visit the theme park and water park. The stay was comfortable and pleasant overall. One area that could be improved is the breakfast spread, particularly the vegetarian options. It would be appreciated if the hotel could introduce more variety and rotate the vegetarian dishes regularly, especially for guests staying for multiple days. Overall, a pleasant and convenient stay, particularly for those visiting Imagicaa.

Dear Sir, Thank you for taking the time to share your positive experience at Novotel Imagicaa Khopoli. We are delighted to hear that you found our hotel comfortable and convenient, especially in relation to your visits to the theme and water parks. We appreciate your feedback regarding our breakfast offerings. We continuously strive to enhance our guests' experiences and your suggestions about expanding the vegetarian options and rotating dishes will be taken into consideration as we review our menu. Thank you once again for your valuable input. We look forward to welcoming you back for another enjoyable stay. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 3.0/5

Utsav J. Families - Confirmed reviews ALL

The stay itself was good, the staff ensured a good room for us. However, service at dinner was extremely slow and food even during breakfast was average. The worst part was that although the hotel had EV Charging facility, and having confirmed with the hotel before arriving if they were functional, both the chargers were not functioning and there was no staff well versed in it to help us. Hence had difficulty returning home.

Dear Sir, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you appreciated the accommodations provided by our staff; however, we regret to learn that the dining service did not meet your expectations and that you found the quality of food to be average. Furthermore, we understand the inconvenience you faced with the EV charging facilities, and we apologize for the lack of assistance in this area. Your comments are invaluable to us as we strive for continuous improvement. Thank you once again for your insights. We hope to welcome you back in the future for a better experience. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 5.0/5

Makasar M. Families - Confirmed reviews ALL

Excellent hotel with great service, clean rooms, delicious food, and friendly staff. I had a wonderful experience and would love to visit again. Highly recommended!

Dear Sir, Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, comfortable accommodations, and the quality of service provided by our team. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 1.5/5

Kavya M. Couples - Confirmed reviews ALL

Not impressive, got same experience as bloom if you know.

Dear Ma'am, Thank you for taking the time to share your feedback. We regret that your experience did not meet your expectations and appreciate your insights, which are valuable for our continuous improvement. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 1.0/5

Rakesh R. Families - Confirmed reviews ALL

I had a terrible experience in my room 628, the work desk was missing and upon requesting to arrange one the front desk staff asked me to come to lobby area to take my office calls.. Novotel Imagicaa a place to avoid and instead chose Radisson nearby for an comfortable stay

Dear Sir, Thank you for sharing your feedback regarding your recent experience at Novotel Imagicaa Khopoli. I sincerely apologize for the inconvenience you encountered with the missing work desk in your room and the response from our front desk staff. We strive to provide all our guests with a comfortable stay and your comments will be taken into consideration as we aim to enhance our services. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 4.0/5

Ranjith K. Families - Confirmed reviews ALL

If all channels in TV comes.. even Netflix, Amazon prime or other OTT.. then it will be great

Dear Sir, Thank you for your positive feedback regarding your comfortable stay. We appreciate your suggestion about expanding our television channel offerings, including OTT platforms. Your insights are valuable as we continually strive to enhance our guests' experiences. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Customer review rating 0.5/5

Abhinav A. Families - Confirmed reviews ALL

I was extremely disappointed with the cleanliness of this hotel. The room was not cleaned prior to my arrival; the floors were dirty and the bed sheets had clearly not been changed. Housekeeping standards here are unacceptably low, and I would not recommend staying here until management addresses this

Dear Sir, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered, as maintaining high hygiene standards is a priority for us. Your comments regarding the housekeeping practices have been noted and will be reviewed to ensure that we enhance our service levels. We appreciate your input, as it helps us to improve our guest experience. Best Regards, Gopal Jha, General Manager, Novotel Imagicaa Khopoli

Other web-users rate our hotel

  • 571 reviews 9.3/10 Location
  • 1,580 reviews 7.3/10 Room
  • 5,367 reviews 8.9/10 Service
  • 38 reviews 4.1/10 WiFi
  • 839 reviews 7/10 Cleanliness
  • 710 reviews 8.8/10 Breakfast
  • 52 reviews 9.5/10 Bar

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