Novotel Imagicaa Khopoli 5 stars

Customer review rating (ALL Rating) 4.1/5 1,367 reviews

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Novotel Imagicaa Khopoli - Image 1
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30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur, 410203 KHOPOLI, India

Description

Hotel extras

  • Located in close proximity from Mumbai and Pune.

  • Accessibly situated besides Imagicaa Theme Park and Imagicaa Water Park.

  • Iconic Irolic Parade at the hotel offers the most unique breakfast experience.

  • Multi cuisine fine dining restaurant and an in-house lounge bar.

  • The ultimate destination for MICE and Weddings.

Our accommodation(s)

Hotel location

Novotel Imagicaa Khopoli

30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur
410203 KHOPOLI
India

GPS:18.767, 73.280667

Telephone
Fax +91 2192 712 689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE SQUARE

The Square menu is crafted by the selection of the finest ingredients and detailed recipes that perfectly complement distinctive palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,367 reviews

TripAdvisor Rating  4.4/5  1,909 reviews

Certificate of excellence 2024

Customer review rating 1.5/5

Kizhakee K. D. Business - Confirmed reviews ALL

Check in experience was horrible - front desk just couldn’t mange the guests and for me it took over 60 minutes to get the room key . Definitely not one expects from Novotel

Dear Guest, Thank you for sharing your concerns regarding your check-in experience. We sincerely apologize for the delays you encountered, as we strive to provide efficient service. Your feedback is valuable, and we will use it to improve our processes in the future. Best Regards, Anil Chavan, General Manager, Novotel Imagicaa Khopoli

Customer review rating 5.0/5

Sujay P. Families - Confirmed reviews ALL

Smooth check-in. Yummy food , spacious rooms. Only thing is the room allocated had a noise from theme park which needs to be improved

Dear Sir, Thank you for your kind words regarding your recent stay. We are delighted to hear you enjoyed the smooth check-in, delicious food, and spacious accommodations. We appreciate your feedback about the noise from the theme park and will take it into consideration for future improvements. Best Regards, Anil Chavan, General Manager, Novotel Imagicaa Khopoli

Customer review rating 5.0/5

Saif R. D. Families - Confirmed reviews ALL

All the Staff are very co-operative and helping in Nature. Especially Disha and Sejal Madam. Even the Restaurant Staff is also very Good. In Simple Word Excellent Service and Hospitality.

Dear Sir, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our staff, particularly Disha and Sejal, to be cooperative and helpful. Your appreciation of our service and hospitality motivates us to continue delivering exceptional experiences. Best Regards, Anil Chavan, General Manager, Novotel Imagicaa Khopoli.

Customer review rating 1.0/5

Abhinav S. Couples - Confirmed reviews ALL

When we entered the hotel, there was a huge commotion. Though it was 2 pm (Check-in time), we were told that the room would take at least 30-min to be ready. Upon saying that it was already check-in time, we were given a room. The lobby still had leftovers kept from last night. The room furniture looked as though it would fall apart at any minute. The outside patio was extremely dirty. We then requested a room change with the front desk staff. We were told that it'll take 2-3 hours. We got a call in the evening to shift the room. When we reached the new room, we realized that the room was still not cleaned & there was garbage kept in some corners. Upon bringing this to the staff's attention, we were asked to wait and clarify if there was any confusion. After 10 minutes, we realised we were standing in the lobby with our luggage. We went back to the front desk & asked them to at least give us the old room until they figure out what to do about the new room. It finally happened after 40 minutes. The food was okay, but the restaurant staff looked tired. We went to the Nitro bar for a drink, but we saw a very big rat & hence decided to move out. The hotel is located in a nice spot, but is in dire need of an upgrade & proper maintenance.

Dear Sir, Thank you for taking the time to share your feedback regarding your recent experience at Novotel Imagicaa Khopoli. I sincerely apologize for the inconveniences you faced during your stay, particularly concerning the room readiness and cleanliness. It is disheartening to learn that the condition of the furniture and the patio did not meet your expectations, as we strive to maintain a high standard of quality throughout our property. I regret the delays you experienced with your room change and the subsequent issues with the cleanliness of your new room. This is not reflective of the service we aim to provide. Additionally, I appreciate your comments regarding the restaurant staff and the incident at the Nitro bar, which will be taken into consideration for our ongoing improvement efforts. We value your feedback as it helps us identify areas for enhancement. Thank you for acknowledging the location of our hotel, and we hope to have the opportunity to welcome you back in the future under better circumstances. Best Regards, Anil Chavan, General Manager, Novotel Imagicaa Khopoli

Customer review rating 1.0/5

Pratik J. Couples - Confirmed reviews ALL

My partner and I recently stayed at Novotel Imagicaa Khopoli as Accor members, and unfortunately, our experience fell well short of the standards we've come to expect from the Novotel brand. **The Good:** The hotel's location is genuinely spectacular, offering a unique view of the Imagicaa theme park. Watching the rides in action from the property creates an exciting atmosphere, and this remains the highlight of our stay. The check-in process was straightforward and efficient. **The Disappointing Reality:** *Rooms - Claustrophobic and Poorly Maintained:* Our room felt more like a cell than a comfortable retreat. With no balcony access and no windows for ventilation, the space was stuffy and claustrophobic. Cleanliness was subpar, and the room itself was very basic, lacking the comfort one expects from a Novotel property. *Room Service and Amenities - Shockingly Inadequate:* Essential items were missing from our room, including bottled water, slippers, and even towels. The kettle was filthy and unusable, while the hair dryer didn't work at all. These aren't luxury requests but basic hospitality standards that simply weren't met. *Food - Repetitive and Uninspiring:* We opted for the full board meal plan, which proved to be a regrettable decision. The food was disappointingly repetitive, with the same dishes reappearing across different meals under different names. There was minimal variety, and the overall quality didn't justify the meal plan cost. *Service - Indifferent and Unresponsive:* The staff seemed disengaged, with no warm greetings or genuine hospitality. When we raised our concerns with Mr. Kunal and Mr. Jitendra, their response was dismissive, showing little interest in addressing our issues. The checkout process took nearly an hour, adding insult to injury. *False Advertising:* Display boards throughout the hotel advertised various activities, but when we inquired, we were told none were actually happening. This felt misleading and added to our disappointment. *Sleep Disruption:* Loud music blared through the property at 7 AM, abruptly ending any chance of a peaceful morning. This showed complete disregard for guest comfort. **The Accor Member Experience - Non-existent:** Despite informing the staff that we were Accor members, we received no recognition, benefits, or special consideration. Our loyalty to the brand seemed to mean nothing at this property. **Final Verdict:** This was a thoroughly disappointing experience that falls far below Novotel's usual standards. Between the poor room conditions, substandard service, repetitive food, and complete indifference to guest concerns, I cannot recommend this property. The stunning view of Imagicaa simply cannot compensate for such fundamental failures in hospitality. Unless significant improvements are made to service standards, room maintenance, and staff training, I'd suggest looking at alternative accommodations in the area. **Would I return?** No. **Would I recommend?** Only if you're solely interested in the theme park view and have very low expectations for everything else.

Dear Sir, Thank you for sharing your feedback regarding your recent stay at Novotel Imagicaa Khopoli. While we are pleased to hear that you enjoyed the unique location and found the check-in process efficient, we sincerely regret that your overall experience did not meet your expectations as an Accor member. We take your comments regarding the room conditions, cleanliness, and amenities very seriously. Our team strives to ensure that all accommodations provide comfort and a welcoming atmosphere, and it is clear that we fell short during your visit. Furthermore, we apologize for the issues you encountered with room service and the quality of food provided during your stay. We understand how important variety and quality are to our guests. Your feedback about the service and member recognition is equally concerning, and we will review these points internally. It is our goal to provide a warm and attentive environment for all guests. Regarding the misleading activity information and noise disturbances, we appreciate your input and will work towards improving communications and guest comfort. Thank you once again for your valuable insights. We hope to have the opportunity to serve you better in the future. Best regards, Anil Chavan, General Manager, Novotel Imagicaa Khopoli

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Other web-users rate our hotel

  • 411 reviews 9/10 Location
  • 1,274 reviews 7.7/10 Room
  • 4,223 reviews 9.1/10 Service
  • 22 reviews 6.6/10 WiFi
  • 2,069 reviews 9.1/10 Food
  • 620 reviews 7.4/10 Cleanliness
  • 530 reviews 9.2/10 Breakfast
  • 64 reviews 9.5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.