ibis Navi Mumbai Hotel 3 stars

Nice. Staff highly courteous and polite.

AC not working properly. Overall it was good.

very bad

It's a three star hotel still you don't have a restaurant which is 24x7 not even room service for food which is 24×7. The one you have is only limited stuff which is not at all good . Was disappointed in that rest the stay was pleasant and room was good not great but good .

very good,

The hotel experience was overall good - food was quite good but the rooms were little compact and the bathroom too small. Otherwise all was a good enough stay.

Dear Ibis There are some observations by me and most of them are towards improvement. The content may seems to be harsh but it is given in a good faith and understanding that IBIS will take it positively. Things which are Good 1.The Bath Gel tube provided in shower is very good. 2. There was no disturbance due to highway traffic. 3. Laundry facility is very good. 4. Breakfast is good 5. USB Charging port is a good facility Things need to improve 1. Instead of focusing on the business trip we were made to force on the reservation process. Multiple time follow up was carried by IBIS hotel for our checking;it was booked by travel agent and in-spite of giving confirmation on the e-mail IBIS still called us for ensuring our arrival before our arrival time mentioned in the mail. 2. It was a visit of two day business trip they have blocked amount from the credit card.It seems that IBIS do not trust IBIS guest.It was my First Experience of blocking the amount from credit card while check in. 3.Disposable Slipper were not available in the room 4.In bath room there is Pamphlet under section "things you can buy has item "Condom" made me feel offended. I don't know in which kind of hotel i checked in on business trip. 5.The room walls are completely white matching with color of roof. please have a look on this 6.Art Work on the wall having Television set can give refreshing look to a room 7.The TV inside the room is very Small 8.The shaving kit provided is the worst quality .The blades of the razor were blunt and was giving cuts on the face. 9.The ambiance of Restaurant was not up to the marks.There is too much light in dining room Colors used on the roof are too bright. 10. The Dining table was not up to the mark.The small bucket(For Cutlery) placed on dining table doesn't have good quality paint.For me it was giving a impression that i am staying in a hostel. 12.Tough laundry facility and ironing facilities is there but it will be good if you provide separate Iron with board in rooms. Regards Ibis Guest

All Accor hotel have comfortable bed, Ibis as well. Breakfast is good. Very warm decoration in public area in the lobby. The only problem is the distance to Central Mumbai, it's headache because of the bad traffic there.

All staff Happy top help and dedicated to keeping me happy

Not good at all

All good

Stay was very good, stayed there for week time Breakfast was awesome with buffe option Dinner without buffe was not having much optio. For veg person, but limited items were good Rooms were cleaned and staff was cooperative/helpful

I made the booking for almost 3 months and I was very excited about my stay. We were welcomed very well by the staff and even though the rooms and bathrooms were smaller, I was still fine with it as what matters the most in those long stays is the experience and convenience and this is something that we suffered everyday. To start with, the accessories in my room like shampoos and all were never refilled unless I called up housekeeping 2-3 times and waited for hours. The cotton sandal which was completely washed out was not changed in months. I had to call and ask for it again. Isn't it so much visible and so much evident. The tables and window panes were never cleaned. You could see dust stains from distance. I had to leave notes in my room requesting to get these cleaned. With time, I also had to be cautious while walking empty foot on my room, that is the level of housekeeping. Also, due to my long stay I got certain eatables which required cold storage. I kept these in my fridge and within a day all of the fruits and everything got spoiled. Only the cold drink was ok however it was hotter than any liquid thats kept in normal temperature. So the fridge isn't cooling and thats a defect. However, when I called up housekeeping, 2 people came, checked and in a very rude way told me that this fridge is only for storing medicines and not any eatables. This was a straight forward lie. Many of my friends were also staying in other rooms and their fridge was chilling crazy. I felt so disgusted that I am paying 3 lacs and this is the service and behavior that I am having to take. There were days where they did not even keep a towel in my room. I used to come to hotel at late night and I had to wake up in the afternoon and rush to work again. Once I woke up, took shower and realized that there's not even a single towel left in my room. I had to call housekeeping again and they kept me waiting for an hour after 3 calls due to which again I missed an important appointment. Same thing goes for food. Its totally hopeless during the night. I ordered bread and omlet at 3 am and it was sent to my room at 5 am. During lunch I used to call from my room and place order so that I can be on time. Still they took 2 hours and made me run late everyday. The breakfast buffet is horrible. My worst stay ever and completely regret it.

The chicken which was served for dinner was not fresh which led to food poisoning.

Excellent