ibis Pune Hinjewadi 3 stars

Dear Mr. S., Thank you for taking the time to share your detailed feedback regarding your recent business stay at ibis Pune Hinjewadi. We sincerely regret that your experience fell well short of your expectations. Please accept our heartfelt apologies for the poor quality of food served during dinner and for the unavailability of hot water early in the morning. We understand that these are basic necessities, especially for a business traveller, and we are truly sorry for the inconvenience caused. We are equally concerned to learn that our team did not respond with the level of empathy and professionalism you rightfully expected—this is not reflective of our service standards. Your feedback regarding check-in wait times, breakfast quality and assortment, overall service management, and check-out turnaround time has been shared with the respective department heads for immediate review and corrective action. Your suggestion of a small welcome gesture is well noted, as is your input on improving accessibility and guest flow. As a valued ALL Accor Classic member, your experience matters greatly to us, and we regret that we were unable to recognize and deliver a more welcoming and seamless stay. We genuinely hope you will allow us another opportunity in the future to restore your confidence in our hotel and provide the level of service you expect from the ibis brand. Feel Welcome Mohan Ananda Rao

Dear Mr. William, We very much appreciate your comments regarding your stay at the ibis Pune Hinjewadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel Welcome, Mohan Ananda Rao

Dear Mr. Santosh, We very much appreciate your comments regarding your stay at the ibis Pune Hinjewadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel Welcome, Mohan Ananda Rao

Dear Ms. G., We very much appreciate your comments regarding your stay at the ibis Pune Hinjewadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel Welcome, Mohan Ananda Rao

Dear Mr. A., Thank you for taking the time to share your feedback following your recent stay at ibis Pune Hinjewadi. We are truly sorry to learn that your experience did not meet your expectations. Your comments regarding room cleanliness and noise levels are concerning, and this is certainly not the standard of comfort and quality we strive to deliver to our guests. Please accept our sincere apologies for the inconvenience caused. We have shared your feedback with our housekeeping and maintenance teams for immediate review and corrective action. Ensuring clean, quiet, and comfortable rooms is a top priority for us, and your input helps us identify areas where we must improve. We regret that we could not provide you with a better experience on this occasion and understand your disappointment. We truly hope you will consider giving us another opportunity in the future to restore your confidence in our services. Feel Welcome Mohan Ananda Rao