ibis Pune Hinjewadi 3 stars

Dear Mr. p., Thank you for taking the time to share your detailed feedback regarding your recent stay at ibis Pune Hinjewadi. We sincerely appreciate your kind words about our housekeeping team, room cleanliness, and prompt service. It is encouraging to know that these aspects of your stay met your expectations. However, we are truly disappointed to learn about your experience with the masala tea served through our restaurant and the interaction that followed. Please accept our sincere apologies for not delivering the quality and experience you expected. We understand your frustration, especially considering the premium pricing, and we regret that our response did not address your concern in a satisfactory and professional manner. Your feedback has been shared with our Food & Beverage Manager and culinary team for immediate review. We will revisit our recipe standards, preparation methods, and team training to ensure that the quality of our beverages is consistent with our guests' expectations. We will also coach our team on handling guest concerns with greater empathy and professionalism. We also appreciate your feedback regarding the Wi-Fi speed and room dining service. These points have been noted and will be addressed with the respective teams to improve the overall guest experience. Thank you once again for bringing these concerns to our attention. We value your loyalty as an ALL – Accor Live Limitless Classic member and sincerely hope you will give us another opportunity to provide you with the high standard of hospitality that you rightfully expect. Feel Welcome Mohan Ananda Rao

Dear Mr. N., Thank you for taking the time to share your detailed feedback regarding your recent stay at ibis Pune Hinjewadi. Please accept our sincere apologies for the disappointing experience you encountered. We deeply regret the series of issues you faced, beginning with the multiple room changes due to maintenance and room readiness concerns. This is certainly not the seamless arrival experience we strive to provide. We are especially concerned to learn about the incident where another guest was mistakenly issued a key card for your occupied room. Guest safety and security are of utmost importance to us, and we sincerely apologize for the distress this caused. Please be assured that this matter has been taken with the highest priority. We have initiated a thorough investigation with our Front Office team, and appropriate corrective measures, including reinforcing room allocation and key issuance procedures, are being implemented to prevent any recurrence. We are equally sorry to learn about the cleanliness concerns in our restaurant, particularly regarding the stained mugs during breakfast. This falls well below our standards of hygiene and presentation. Your feedback has been shared with our Food & Beverage and Stewarding teams for immediate corrective action, including stricter quality checks before service. We understand that these repeated lapses significantly impacted your confidence in our hotel, and we sincerely regret that we were unable to provide the experience you expected, especially as an ALL – Accor Live Limitless Classic member. Your feedback is invaluable in helping us improve, and we hope you will allow us the opportunity to restore your trust during a future visit. Should your travels bring you back to Pune, please feel free to contact us directly so we can personally ensure a much smoother and more comfortable stay. Feel Welcome Mohan Ananda Rao

Dear Mr. C., We very much appreciate your comments regarding your stay at the ibis Pune Hinjewadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel Welcome, Mohan Ananda Rao

Dear Mr. Ullhas, We very much appreciate your comments regarding your stay at the ibis Pune Hinjewadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel Welcome, Mohan Ananda Rao

Dear Mr. P., We very much appreciate your comments regarding your stay at the ibis Pune Hinjewadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel Welcome, Mohan Ananda Rao