ibis Pune Hinjewadi 3 stars

Customer review rating (ALL Rating) 3.9/5 791 reviews

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Rajiv Gandhi Infotech Park, Hinjewadi Phase II, Maharashtra, 411057 PUNE, India

Description

Hotel extras

  • Conveniently located

  • Longest breakfast

  • State-of-the-art Meeting and event facilities

  • Wheelchair accessible hotel

  • Airport Shuttle

Our accommodation(s)

Hotel location

ibis Pune Hinjewadi

Rajiv Gandhi Infotech Park, Hinjewadi Phase II, Maharashtra
411057 PUNE
India

GPS:18.596559, 73.717718

Telephone
Fax +91 20 3995 6201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

Spice IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  791 reviews

TripAdvisor Rating  4.8/5  1,193 reviews

Certificate of excellence 2024

Extremely Disappointing Experience at ibis Pune Hinjewadi

TripAdvisor rating 1.0/5

Relax01634953108 TripAdvisor review

I’ve stayed at several 5-star and 3-star hotels across the country, including many ibis properties and other Accor group hotels like Novotel, but this was by far the worst experience I’ve ever had. From the beginning, the service was poor. I had requested an early check-in for 1 PM while making the booking itself. Despite this, when I reached the hotel, the receptionist (I believe his name was Vinay) was rude and completely unhelpful. He initially told me I’d get a room by 1:30 PM, so I waited. Half an hour later, he casually told me he couldn’t commit to a time. What was the point of making me wait then? What made it worse was watching him allocate rooms to several other guests who arrived after me. When I asked about it, he told me they prioritize "hourly check-in" guests over those who have booked full day and night packages. That was shocking to hear — apparently, booking a full-day stay makes you the least important customer. On top of that, he then told me to speak to another receptionist because he couldn’t help me with the check-in. I don’t know what personal issue he had, but his behavior was unacceptable, especially in the hospitality business. And this was on a Saturday — with just one staff member at the front desk handling all check-ins and check-outs, leading to more chaos. Later in the day, I called the front desk before heading out and asked them to have the room cleaned while I was gone. When I returned, absolutely nothing had been done. This experience was not only frustrating but completely unexpected from an Accor-managed hotel. I’m highly disappointed and definitely won’t be staying at ibis Pune Hinjewadi again.

Dear Guest, Greetings From Ibis Pune Hinjewadi! Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations and appreciate your insights as they help us identify areas for improvement. We regret to learn about the service issues you encountered during your check-in process. Your experience with our front desk staff does not reflect our commitment to providing excellent service. We understand that the check-in timing and the handling of your request were not satisfactory, and we acknowledge how frustrating this must have been for you. Our policy aims to provide a seamless experience for all guests, and we recognize the importance of honoring early check-in requests. Additionally, we are sorry to hear that your room cleaning was overlooked. This is not the standard we strive for, and we will address this matter with our housekeeping team to ensure better service in the future, requesting to treat this as an isolation because this is not the standards we strive for. Thank you for bringing these issues to our attention. We hope you might consider giving us another opportunity to serve you better in the future. Feel Welcome, Mohan Ananda Rao

Customer review rating 4.5/5

Rohit S. Business - Confirmed reviews ALL

Good stay with most of the amenities provided. No complaints with the room. This next to road noise couldn’t be heard. Breakfast menu could be improved. Coffee machine was not available. Fewer breakfast tables present. Check in and Checkout process was efficient. Staff was polite.

Dear Mr. Rohit S., Thank you for your positive feedback! We are glad you enjoyed your stay and appreciated our efficient processes and polite staff. We value your suggestions regarding the breakfast menu and seating arrangements as we strive for continuous improvement. Feel Welcome, Mohan Ananda Rao

Customer review rating 0.5/5

Vijaya K. Families - Confirmed reviews ALL

The room smelled a lot, even after house keeping staff cleaned it, the smell didn't go away. Not just the room, the corridor and the lift smelled of cigarettes. I had mentioned this at the reception as well.

Dear Ms. Vijaya K., Thank you for sharing your experience. We sincerely apologize for the unpleasant odor in your room and the common areas. Your feedback is valuable, and we will take it into consideration for improvements in our service. Feel Welcome, Mohan Ananda Rao

Customer review rating 0.5/5

Imtiyaz B. Families - Confirmed reviews ALL

Extremely slow service in restaurant and room.

Dear Mr. B., Thank you for sharing your feedback. We sincerely apologize for the delays you experienced with our service and breakfast arrangements. Your comments are valuable to us, and we will certainly take them into consideration for future improvements. Feel Welcome, Mohan Ananda Rao

Very Good and Exllent Services. Thank you both for your dedication and for going above and beyond to make nice Trip

TripAdvisor rating 5.0/5

Roving25703473291 TripAdvisor review

We would like to extend our heartfelt appreciation to Mr. Chef Mukesh and Mr. Mihir for the delicious food, excellent service, and warm hospitality. The flavors were exceptional, the presentation was top-notch, and the entire experience was truly memorable. Thank you both for your dedication and for going above and beyond to make the event special.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Pune Hinjewadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and especially by Mukesh and Mihir who exhibited our core value of Guest Passion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel Welcome, Mohan Ananda Rao

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Other web-users rate our hotel

  • 289 reviews 8.9/10 Location
  • 1,238 reviews 6.9/10 Room
  • 2,506 reviews 8.8/10 Service
  • 26 reviews 7.2/10 WiFi
  • 1,005 reviews 8/10 Food
  • 575 reviews 8.4/10 Cleanliness
  • 352 reviews 9.7/10 Vibe
  • 320 reviews 8.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.