ibis Pune Hinjewadi 3 stars

Dear Mr. I., Thank you for taking the time to share your detailed feedback regarding your recent stay at ibis Pune Hinjewadi. We sincerely regret to learn that your experience did not meet your expectations and truly apologize for the inconvenience caused. It is concerning to hear about the difficulties you experienced with the TV, Wi-Fi assistance, and the delay in receiving the requested amenities. Please accept our sincere apologies for the lack of timely support from our team. This is certainly not the level of service we aim to deliver. Your feedback has been shared with the concerned departments to review and ensure that such lapses are addressed immediately. We also regret the inconvenience caused with the in-room dining ordering process through the application. Your comment regarding the ordering time and the subsequent call has been noted and will be reviewed with the team to ensure a smoother and more reliable ordering experience for our guests. Additionally, we apologize for the inconvenience caused due to the bathroom amenities not being replenished properly. We have shared this with our housekeeping team to reinforce checks to avoid such situations in the future. As a valued ALL – Accor Live Limitless Classic member, we are especially disappointed to know that you did not feel adequately recognized during your stay. Please be assured that your feedback is extremely important to us and will be used to further improve our service standards. Thank you once again for bringing these matters to our attention. We sincerely hope you will give us another opportunity in the future to provide you with the level of service and comfort that you rightfully expect from ibis. Feel Welcome Mohan Ananda Rao

Dear Mr. Mukesh, We very much appreciate your comments regarding your stay at the ibis Pune Hinjewadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel Welcome, Mohan Ananda Rao

Dear Ms. Emma, We very much appreciate your comments regarding your stay at the ibis Pune Hinjewadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel Welcome, Mohan Ananda Rao

Dear Ms. Anjali, We very much appreciate your comments regarding your stay at the ibis Pune Hinjewadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel Welcome, Mohan Ananda Rao

Dear Mr. A., Thank you for sharing your feedback regarding your recent stay at ibis Pune Hinjewadi. We truly appreciate you taking the time to highlight both the positive and the areas where we can improve. While we are pleased to know that you found the hotel well located and that your arrival, check-in, and departure experience were satisfactory, we sincerely regret to learn about the concern regarding the room odor and the bathroom size. Please accept our apologies for the inconvenience caused. This is certainly not the experience we aim to provide to our guests. Your feedback has been shared with our housekeeping and maintenance teams to ensure a thorough review and corrective action so that such issues are avoided in the future. We also appreciate your suggestion regarding improving the food variety, and the same has been noted and shared with our culinary team for consideration as we continuously work to enhance our breakfast offerings. Your feedback is extremely valuable to us as it helps us improve our services and guest experience. We hope to have the opportunity to welcome you again and provide you with a much better and more comfortable stay. Feel Welcome Mohan Ananda Rao