ibis Pune Hinjewadi 3 stars

Dear Mr. Utsav T., Thank you for sharing your feedback regarding your recent stay at ibis Pune Hinjewadi. We are pleased to know that you had a comfortable stay and appreciated the accommodation and cleanliness during your visit. However, we sincerely apologize for the inconvenience caused due to the delay in assistance for the kettle and TV service requests. We understand how frustrating it must have been to follow up multiple times, and this certainly does not reflect the prompt service standards we aim to provide. Your feedback has been shared with the concerned teams to ensure better responsiveness and coordination moving forward. We also regret the inconvenience caused due to the WiFi connectivity and speed issues experienced during your stay. Please be assured that we are reviewing this with our technical team to improve the guest internet experience. Thank you once again for your valuable feedback. We truly appreciate your observations as they help us improve our services. We look forward to welcoming you again and providing you with a more seamless experience in the future. Feel Welcome Mohan Ananda Rao

Dear Mr. Trevor P., Thank you for taking the time to share your detailed feedback regarding your recent stay at ibis Pune Hinjewadi. We are pleased to know that you found your overall stay pleasant and appreciated our courteous team members, comfortable rooms, cleanliness, and the services provided by our Front Office and F&B teams. Your recognition means a great deal to us. At the same time, we sincerely apologize for the unpleasant experience you encountered during checkout. While our team follows standard room verification procedures during departure, we deeply regret that the communication and handling of the situation made you feel uncomfortable and questioned as a valued guest and ALL member. This certainly does not reflect the level of hospitality and professionalism we strive to deliver. Please be assured that your feedback has been shared with the concerned team member and department leadership for immediate review and corrective coaching to ensure such situations are handled with greater sensitivity, professionalism, and respect in the future. We truly value your patronage and hope this isolated incident will not overshadow the otherwise positive aspects of your stay. We look forward to welcoming you back and providing you with a much smoother and memorable experience. Feel Welcome Mohan Ananda Rao

Dear Mr. Gorav, We very much appreciate your comments regarding your stay at the ibis Pune Hinjewadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel Welcome, Mohan Ananda Rao

Dear Mr. P., Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our rooms comfortable and enjoyed the food. We appreciate your comments about the housekeeping service and will take them into consideration for future improvements. Feel Welcome, Mohan Ananda Rao

Dear Mr. L., We very much appreciate your comments regarding your stay at the ibis Pune Hinjewadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel Welcome, Mohan Ananda Rao