Novotel Mohammedia 4 stars

Customer review rating (ALL Rating) 4.2/5 249 reviews

Best price
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Novotel Mohammedia - Image 1
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Angle Boulevard De Fes, Et Mohamed Zerktouni, 20800 MOHAMMEDIA, Morocco

Description

Hotel extras

  • Brunch every Sunday with fresh, homemade products.

  • 5 meeting rooms and catering areas that can be privatized

  • Newly renovated spa

  • Free WiFi

  • Fitness room

Our accommodation(s)

Hotel location

Novotel Mohammedia

Angle Boulevard De Fes, Et Mohamed Zerktouni
20800 MOHAMMEDIA
Morocco

GPS:33.707116, -7.39571

Telephone
Fax +212 5233-09601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Espadon du Parc

Non contractual photo

Choose from the many delicious dishes on the menu, which combines lightness and originality, all the while focusing on seafood. Enjoy fresh, colorful and balanced dishes in a cozy, fun atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  249 reviews

TripAdvisor Rating  4.0/5  170 reviews

Certificate of excellence 2024

Poor breakfast with flies

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Front desk staff 1 played fool with me as she tried to make me think she didn't understand I needed a room with a desk. Next shift, front desk staff 2 did understood my need and arranged a room change. Plenty of flies flying around the breakfast ingredients. Breakfast table were not cleaned between customers, sometimes cutlery was not changed. Bathroom wall tiles were not cleaned.....

Dear Jorge Esteban S., Thank you for taking the time to tell us about your experience at the Novotel Mohammedia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Mohammedia

The room was clean and good view staff also very good

Customer review rating 3.5/5

Mostafa Business - Confirmed reviews ALL

The room was clean and good view staff also very good , Need to fix gym machines and improve breakfast

Very bad experiance

TripAdvisor rating 1.0/5

Yassine E TripAdvisor review

I made a reservation with 2 rooms but they told me that there was a mistake and i can get only one room. Me,my wife and 3 kids had to spend a night in one room. It was a nightmare The next day they realised the mistake they did on their part and gave me the second room but the bad attitude and arrogance got even worse. I'm still in the hotel and many bad things happened mainly because of a staff manager whome name and other details will be uncovered when i check out. To be continued...

Our stay at Novotel Mohammedia

Customer review rating 2.5/5

Abdul Families - Confirmed reviews ALL

Very disappointed as i sent two emails to the hotel directly with regards to our stay. Booked 5 rooms myself plus encouraged three other relatives to book with Novotel. In total we booked 8 rooms and one another for two nights. Since they didnt to bother to reply, a phone call was made direct to hotel reference our stay there as we had young children with us. The 5 rooms were booked directly booked through Accor customer service, as we needed special requests. We we arrived, none of these were honoured, like giving us rooms on the same floor, etc. We booked many months before our stay. We were given rooms on 3 floors, which meant we had to continue to move up and down just to meet and check on our kids. Very disappointing. The staff were helpful for other issues, especially Mariam on the 4th floor. Staff at reception and at breakfast were great. We stayed for 4 nights, breakfast needs updating, same items daily.

Dear Mr Abdul C., Thank you for taking the time to tell us about your experience at the Novotel Mohammedia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Mohammedia

Up to novotel standard with better staff

TripAdvisor rating 4.0/5

DCapion11 Business - TripAdvisor review

Rooms are up to Novotel standard , clean, confortable , the bar is very nice with good atmosphere even late , decent buffet breakfast and decent restaurant, but what makes the difference is the service! Great efficient staff at the bar at the restaurant or at the reception special thanks to Asma for her lovely smile and her professionalism!

Dear Mr Denis We very much appreciate your comments regarding your stay at the Novotel Mohammedia. It is always a pleasure to receive positive feedback. I will share your comments with our team. especially Asmae ,I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 117 reviews 9.2/10 Location
  • 209 reviews 5.9/10 Room
  • 395 reviews 9/10 Service
  • 5 reviews 6.2/10 WiFi
  • 113 reviews 5.7/10 Cleanliness
  • 96 reviews 7.3/10 Breakfast
  • 76 reviews 5.5/10 Comfort
  • 39 reviews 9.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.