Mercure Lille Centre Vieux Lille hotel 4 stars

Could do better.

Friendly staff. Nice room, clean & tidy. Good location.

I booked 2 rooms and requested connecting room (as it was mentioned on the website). On the morning of the arrival we got a phone call telling us connecting room does not exists... The booking is changed to a duplex family room. The room is very old and not clean (a lot of dust on the stairs). The toilets makes so much noise when you sit that we though it would fall on the ground. The stairs are super noisy too... As well as the floor of the upper part. The wall are so think we could here the neighbour whispering! It was so noisy that my son could not sleep properly. And during the night we could not even go to the toilet without waking everybody up (thanks to the noisy stairs/floor). We had the worst night ever. We booked to 2 nights, we stayed only one. In the morning we packed everything and went to another Mercure (Marcq en baroeul). There we had a pleasant stay. I will never EVER come back to this hotel (and I will contact the manager to get refunded). The noise and the general aspect of the hotel/room is unbearable.

All went perfectly, except that it toke us a lot of time to find the bell to open the parking door when leaving the parking. Other guests have the same problem. The bell is on the left wall at the bottom of the exit ramp, unreachable from your car at the top of the exit ramp. The room has four big windows, a perfect not too soft, not too hard bed, a little bar with a few free soft drinks, ... As always in Mercure hotels: they have a way to hide the button / outlet / ... for the coffee machine :-) We didn't find how to start the coffee machine. Hint: ask a reduction for the coffee machine you cannot use!

Housekeeping carried out on a wing and a prayer. Bed not made. Room nespresso not stocked. Poor housekeeping staff. Nowhere to dry towels. Breakfast hot food ran out by 0800 hours on one day. On last day, Housekeeping/room service blundered into bedroom at 0745 hours without knocking on door whilst we were getting dressed.

Arrived with Tesla space reserved but on entering Hotel there was chaos in the foyer and had to walk through a building site to get to the temporary check in. Room was quite small and functional rather than comfortable. We stayed in Arras and Brugge and the hotels of similar price were more homely.

Impossible to sleep well because of the noise in the room which is literally in the hall! We had sent a message indicated that we wanted a room is a superior floor (for this reason) but we have been told that the room in the superior floor was not available (at 2.30 pm). We had to tell numerous client to stop to make noise because the people at the reception did not care about the situation. The head shower was broken and the aid conditionner did not work neither. This hotel do not diserve 4 stars and we want a refund.

We enjoyed our stay here. Hotel is well located and easy to access all areas. Nice breakfast, comfy bed. If you prebook parking would be a good idea to send instructions on how to enter in advance as very difficult to park outside and run in to find out.

We new we had chosen the wrong hotel the moment we walked in and heard the horrible wailing music being played. This hotel may suit a 20 year old with a laptop and no luggage, but for a couple spending a three night break to visit Lille, this was a real letdown. We chose a Priviledge room, but discovered this 4 Star hotel did not seem to consider it necessary to provide 2 chairs, or to provide any storage space for clothes etc. so in this, I repeat, 4 star hotel, we had to live out of our suitcase. The furniture in the public rooms seem to have been foraged from a cheap dump,. The hotel lacks any welcome, warmth, atmosphere and charm. The location is good but completely set off by any semblance of comfort. Breakfast was OK. Overall this hotel seemed like the failed experiment of a nerdy 12 year old and falls well short of what a 4 star hotel should be.

We enjoyed staying in your hotel located in the Vieux Ville; so close to the character of the old town and the busyness of the city centre without the noise.

The staff was Very helpful and gracious. Location good and the room comfortable.

Excellent location, convenient with the garage. pleasant hotel, adequate room excellent breakfast

Everything was perfect

Issue with the air-conditioning

Rooms did not have air con, and were too hot at night and being unable to open windows due to mosquito's it was very poor.