Hotel Maison Louise Lille Centre - Handwritten Collection 4 stars

Customer review rating (ALL Rating) 4.3/5 1,100 reviews

Best price
guarantee
Hotel Maison Louise Lille Centre - Handwritten Collection - Image 1
Hotel Maison Louise Lille Centre - Handwritten Collection - Image 2
Hotel Maison Louise Lille Centre - Handwritten Collection - Image 3
Hotel Maison Louise Lille Centre - Handwritten Collection - Image 4
36 rue de Gand, 59800 LILLE, France

Description

Hotel extras

  • Personalised welcome and service

  • Private garage with electric car charging stations: 1 Tesla, 1 all vehicles

  • Family rooms

  • Relaxation area on the terrace

  • Delicious breakfast with local flavours.

Our accommodation(s)

Hotel location

Hotel Maison Louise Lille Centre - Handwritten Collection

36 rue de Gand
59800 LILLE
France

GPS:50.642154, 3.066093

Telephone
Fax +33 3 59 57 47 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Bar de l'hôtel

The terrace at no. 27 is a relaxing outdoor space in Vieux-Lille where you can enjoy a fine local beer or wine along with a delicious platter.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,100 reviews

TripAdvisor Rating  3.8/5  711 reviews

Customer review rating 4.0/5

Dries B. Couples - Confirmed reviews ALL

very kind hotel employees, decent room, hotel lobby and breakfast was excellent.

Dear Dries B., Thank you very much for your feedback. We’re delighted to hear that you enjoyed our location, our team, and the lobby and breakfast. If there’s anything we can do to make your next stay even better, feel free to reach out, we’re always here to help ! See you soon! Kind regards, Orlane Front desk team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

Customer review rating 4.0/5

Richard H. Couples - Confirmed reviews ALL

The room was comfortable, quiet and well equipped. As so often, however, there was almost nowhere to hang up coats or other clothes. The layout of the hotel is rather confusing - finding your way around is difficult, across the courtyard, up and around, different staircases etc. etc. On arrival we didn't know where to park - instructions should be given beforehand to drive to the car park, which is around the corner on a different road. This was not clear at all. The hotel has a very convenient location for walking into the centre of Lille.

Dear Mr H., Thank you very much for taking the time to share your feedback. We’re delighted to hear that you appreciated the comfort, quietness, and equipment of your room, as well as our convenient location close to the centre of Lille. We also appreciate your constructive remarks about the lack of coat hangers and the hotel layout. Your comments are very valuable to us and help us identify areas where we can improve the guest experience. We are currently reviewing our signage and communication regarding parking to make arrival smoother for future guests. We hope to have the pleasure of welcoming you again soon and making your next stay even more enjoyable. Kind regards, Dao ZORIC - Front Office Manager Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

A series of unfortunate events

TripAdvisor rating 2.0/5

Davesoa TripAdvisor review

We stayed for one night in September. I chose this hotel for its central location, its four star rating and secure parking. Positive Aspects Location: Convenient walking distance to attractions and restaurants. Room: Comfortable bed, quiet at night. Parking: Secure underground car park available. Issues Encountered Our room had litter on the floor and a very wobbly, unusable table—surprisingly overlooked by housekeeping. I reported this at reception and it was promptly fixed when we were out. More seriously, the shower only produced either cold water or a trickle of hot water, making it impossible to take a proper shower. The hand basin also had very poor hot water flow and made washing in hot water almost impossible. Communication with Management I emailed the manager, Dao Zoric, and his assistant twice late in the afternoon regarding these issues and, in the second email, requested a partial refund given that this did not reflect a four star experience and did not fulfil the description of the room facilities. I did not receive a response. I again reported the water flow issues to reception before breakfast, The staff member at reception staff was understanding and came with me back to the room to see for themselves the problem before I checked out. Further emails have been exchanged, though the manager has since declined any goodwill gesture and threatened that my negative review might result in a future booking ban. This is a very odd position to take given I am offering an opinion based on my experience. After the series of unfortunate events during my stay this is an empty threat as I would not, of course, wish to stay here again. Summary While the hotel had some positive features, the attention to housekeeping and hot water issues significantly impacted our stay. There were other minor problems that cropped up that did not enhance the experience. The manager's dismissive response compounded the frustration.

Dear Mr. Watts, As we discussed on multiple occasions, solutions were offered to you upon your arrival, including relocation to another room as well as an upgrade. This solution, which could have addressed all of the issues you encountered, was unfortunately directly declined by you. Our team acted promptly to resolve your concerns. To remind you, you arrived at the hotel at 14:46, reported your issue to the reception, and the problem was promptly addressed. Then you emailed me at 17:15 to file a complaint about an issue that had already been resolved and alternatives that had been proposed but rejected. Unfortunately, our hotel does not operate under commercial threats, and we have full confidence in our teams to resolve any issues, as they are available 24/7. Furthermore, it is important to note that you reported the water issue on Monday, two days after your departure. A technical intervention could have been proposed, or alternative accommodation could have been arranged if you had reported it during your stay. For reference, here is your initial feedback verbatim, dated Friday, September 19th at 17:15: "Feedback I booked a one night stay, Friday 19th September. I was very disappointed, on entering the allocated room (107) to find a piece of litter on the floor and the small table in the room so poorly assembled it was unusable. There is no way your housekeeping team could have not noticed this. This is not the attention to detail I expect from this level of hotel. A member of staff at reception fixed the problem whilst I walked around the city during the afternoon. I will, naturally, leave a review in the appropriate place reflecting my experience." It seems that you were more focused on the potential threat of leaving a review rather than enjoying your stay at our establishment. You could have also requested a refund, which would have been approved given the circumstances, and found alternative accommodation. However, you chose to remain at our hotel and enjoy your night before resorting to further commercial threats. Given all these factors, we have decided not to welcome you back to our hotel in the future, to avoid any further inconvenience. Kind regards Dao ZORIC - Front Office Manager

Customer review rating 5.0/5

Ann M. Couples - Confirmed reviews ALL

Lovely location in the old town vieux lille. Hotel itself had been recently refurbished and was clean and modern. Near restaurants and bars. Rooms cleaned to a high standard. Very pleasant and helpful staff during our stay at the front desk. Would definitely recommend this hotel.

Dear Ann M., Thank you so much for your kind words! We're thrilled you enjoyed our location in Vieux Lille and appreciated the recent refurbishments. It's great to hear our team made your stay even more pleasant. We’d love to welcome you back anytime! 😊 Kind regards, Orlane - front desk team

Customer review rating 4.5/5

Rory H. Couples - Confirmed reviews ALL

We use Lille Centre as a staging post when travelling through France, it a great location with a warm reception and secure parking.

Dear Mr H., Thank you for taking time to share your experience with us ! We are pleased to hear that our location in the old town and our underground parking have met up with your expectations. We look forward to welcome you again in your Maison Louise Lille Centre - Handwritten Collection Kind regards Dao ZORIC - Front Office Manager Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

In partnership with TripAdvisor

Other web-users rate our hotel

  • 432 reviews 9/10 Location
  • 553 reviews 5.4/10 Room
  • 508 reviews 9.2/10 Service
  • 5 reviews 5.9/10 WiFi
  • 322 reviews 4.9/10 Comfort
  • 264 reviews 8.4/10 Breakfast
  • 144 reviews 6.2/10 Cleanliness
  • 53 reviews 3.6/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Lille

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.