Mercure Lille Centre Vieux Lille hotel 4 stars

Customer review rating 4.2/5 3,849 reviews

ALLSAFE approved hotel

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Hotel Mercure Lille Centre Vieux Lille
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+ 20 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • Varied meals every day in Room Service until 11pm

  • Family Rooms

  • Friendly, dedicated team

  • 4306 sq. ft. (400 m²) meeting area with natural light

Hotel location

Mercure Lille Centre Vieux Lille hotel

27 rue des Tours
59000 lille
france

Tel: +33359574700

Fax: (+33)3/59574799

Check-in from 14h00

Check out up to 12h00

  • Gare de Lille Flandres :  Gare de Lille Flandres

  • By plane

    LILLE LESQUIN At 15km / 9.32 miles

  • By train

    GARE LILLE EUROPE At 1.2km / 0.75 miles

  • By train

    GARE LILLE FLANDRES At 0.9km / 0.56 miles

GPS :50.641717, 3.066532

Hotel services

3 breakfasts

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Express Additional charge
    • Room service Additional charge
    • Buffet Additional charge
  • Room service
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 74 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 74 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • Arabic
    • French
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Garage privé du Mercure Additional charge
    • On site
    • 80 parking spaces
    • Private
    • Electric car recharging units 3,7 kVA
    • Parking opened 24/7
Family
  • Services for children
    • Childrens TV Channels
    • Board games available

Our accommodation(s)

Whether you are traveling alone, as a couple or with your family, enjoy our different categories of fully renovated rooms. If you require additional facilities and extra comfort, opt for our Privilege Rooms.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 125

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Lille Centre Vieux Lille hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,849 reviews

TripAdvisor Rating 4.0/5

608 reviews

Excellent location

Customer review rating 4.0/5

00londoner Business - 04/10/2021 Confirmed reviews ALL

I thought the single room was good, very clean and wi-fi was also good. The only thing that disappointed me was that I was a "walk-in" guest and the lady at check-in said it would be easier for me to call Accor central reservations to make my booking as I was an ALL Member? To be clear I was NOT trying to use points, I just wanted to make reservation and pay for it as normal but simply ask that my membership number is in the booking. So it felt strange, sitting in the actual hotel reception telephoning ACCOR to make the booking for the same hotel I was standing in!?

Slept well

Customer review rating 4.0/5

Liani Solo - 18/09/2021 Confirmed reviews ALL

Hotel in a quieter Liile strret but very close to vibrant Rue de Gand. Bed super comfortable and room of the high standard I've come to expect in a Mercure Hotel. Forgot to put my mask on when going down for an early breakfast but was very grateful when a waiter politely brought me a fresh one.

Dear Liani, We appreciate your comments regarding your stay at our hotel Mercure Lille Centre Vieux-Lille ! Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L’équipe de Direction Mercure Lille Centre Vieux Lille 27, Rue des Tours – 59800 Lille – France T. +33(0) 3 59 57 47 00

excellent service

TripAdvisor rating 5.0/5

marcvZ8766LN 25/08/2021 TripAdvisor review

the service was excellent, it was super clean and the breakfast was absolutely superb. The location of the hotel is very convenient, close to everything. yet very quiet day and night. A place to visit again

Good stay

Customer review rating 5.0/5

Trina Families - 14/06/2021 Confirmed reviews ALL

Very well located, friendly and helpful staff, good stay overall - will come again!

Dear TRINA DAVIES, We very much appreciate your comments regarding your stay at our hotel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L’équipe de Réception Mercure Lille Centre Vieux Lille 27, Rue des Tours – 59800 Lille – France T. +33(0) 3 59 57 47 00

Visite de Lille

Customer review rating 5.0/5

Jacques Couples - 05/10/2020 Confirmed reviews ALL

Excellente

Efficient and friendly service

Customer review rating 4.5/5

Alexis R. Business - 04/09/2020 Confirmed reviews ALL

Spent just one night for a business travel; rooms clean and functional, staff friendly, helpful and efficient, surrounded by a good number of bars and restaurants.

too sick to travel

Customer review rating 0.5/5

M A. Families - 15/08/2020 Confirmed reviews ALL

I fell ill on the morning I was due to stay with you. I called to seek a postponement and a credit note but was told I would have to forfeit the full sum I paid in advance. No changes can be allowed, I was told, for three days prior to the booked date. But I didn't know I was going to get sick 3 days before...When I called I wasn't looking for a refund, just a credit note to use at some future date. Since Mercure do not have this facility I will in future use one of the rival hotel chains for my travels where payment can be made on checkout. Mercure's inflexible policy has lost you another customer.

good starting point

Customer review rating 4.0/5

Frank V. D. L. Couples - 11/08/2020 Confirmed reviews ALL

although the temperature was high, it was a nice stay in Lille. We found the citadel to stay cool during afternoons. we also booked museums for staying in. At night the centre of Lille was close by.

No hand wash facility in toilet!!! Shocking!!

Customer review rating 3.0/5

S. O. Families - 09/07/2020 Confirmed reviews ALL

We stayed in the duplex room. The toilet downstairs and the bathroom upstairs. The bathroom had no toilet so the ONLY toilet was downstairs. There was NO sink in the toilet downstairs which, in these unprecedented times was a real concern! You literally had to go to the toilet and then very carefully without touching a door handle or the banister of the stairs go up stairs to was your hands. Really really awful!!! The room wasn’t very clean either, there was thick dust in the skirting boards of the toilet and stairs. The closet next to the toilet was huge so there was no reason why part of that closet could not be converted into a space for a sink. At the VERY LEAST....you could have wall mounted some hand sanitizer in there!!! But no consideration whatsoever was made here which was very disappointing! The sofa bed was also very uncomfortable and old!

Very bad cancellation policy because of COVID19 compare with other h., I will never use Accor again.

Customer review rating 0.5/5

Very B. C. P. B. O. C. C. W. O. H. Solo - 18/03/2020 Confirmed reviews ALL

Very bad cancellation policy because of COVID19 compare with other h., I will never use Accor again. I promise!

Very good location and service

Customer review rating 4.0/5

Dtsam Families - 10/03/2020 Confirmed reviews ALL

Family stay for a week-end (2nd time). The rooms with the mezzanine are a very interesting option for families. Breakfast is pretty standard. The location is convenient for walking in the old city and the shopping area. Parking is difficult though and the one available from the hotel rather expensive

Dear DIMITRIOS T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline L. Adjointe de direction

Well located, excellent buffet breafast in pleasant modern setting, congenial efficient staff.

Customer review rating 4.0/5

Pj Couples - 21/02/2020 Confirmed reviews ALL

We came to Lille for my husband's medical problems but in fact did quite a bit of tourism due to the hotel's excellent location in historic Vieux Lille. We were also able to profit from the many nearby restaurants and bars as well as visit the Hospice de là Comtesse.

I thought it was a joke on TV

Customer review rating 0.5/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

Dear sir, I’ve been asked by Accor to share my experience on Tripadvisor, but I prefer to do it before with you. I arrived as communicated around 10.00 p.m. I received the keys of the room and took the elevator to the first floor, but when we entered the room, we found it already occupied. The lady in room told me and my wife that she asked to change room and they gave a new one. So, we went down to the reception to have a second one. Unfortunately, the second one was just painted with acrylic painting and it was impossible to stay in (you should not even propose such a solution). New round at the reception. We were offered to single room, being the Saint Valentin, it was not the best proposal to offer to a couple. Finally, another double room was offered to us and we went up with the concierge. This last room was again smelling of painting (a little bit less of the second one), but it was used. Bathroom, pillows, trash beans, have been clearly used by someone before us. No more double rooms were available, so I strongly asked to find a solution in the other Mercure in Lille (I had chosen the Vieux Lille because of the parking facility). Finally, we could enter the room in Mercure Grand Place at 11.30 p.m. having parked my car outside. I would like to add to this description of events, the fact that the common parts of the Hotel look old, dirty and smelly

Customer review rating 3.5/5

Ian L. Business - 11/02/2020 Confirmed reviews ALL

Very friendly, however my room was strange with an 2 levels, the bedroom upstairs which became very hot. The toilet was downstairs which was very practical

Good value for money

Customer review rating 4.0/5

Olivier Couples - 10/02/2020 Confirmed reviews ALL

centrally located hotel with own parking very friendly welcome solid breakfast clean room sound proofness of room could be better

Perfect stay in the center of a pretty old town

TripAdvisor rating 5.0/5

Ignace C Business - 07/11/2019 TripAdvisor review

All went perfectly, except that it toke us a lot of time to find the bell to open the parking door when leaving the parking. Other guests have the same problem. The bell is on the left wall at the bottom of the exit ramp, unreachable from your car at the top of the exit ramp. The room has four big windows, a perfect not too soft, not too hard bed, a little bar with a few free soft drinks, ... As always in Mercure hotels: they have a way to hide the button / outlet / ... for the coffee machine :-) We didn't find how to start the coffee machine. Hint: ask a reduction for the coffee machine you cannot use!

review

TripAdvisor rating 4.0/5

Cony D Family - 07/01/2019 TripAdvisor review

excellent hôtel, but for the dining room which is rather small, not adapted to the capacity of the hotel, making the access to the breakfast buffet chaotic at the rush of breakfast time, but otherwise, very good breakfast.

Comfortable hotel in excellent location.

TripAdvisor rating 5.0/5

sue827 Family - 23/12/2018 TripAdvisor review

Close to railway station and the old town. Large number of good restaurants within a few minutes walk. Hotel was quiet and relaxing and staff were helpful. Had a room overlooking an internal courtyard which was spacious and quiet. I would have preferred a slightly softer mattress but this is a very personal preference. Choice of soft and firm pillows was appreciated.

Excellent LOcation

TripAdvisor rating 4.0/5

Mannheim-DE Couples - 16/09/2018 TripAdvisor review

Excellent location of this Mercure Hotel. Immediately next to Avenue Gand, which has many restaurants and bars, very close to the central square of this beautiful city. The hotel is very nice, duplex rooms are huge with a 2-story high ceiling. The use of space on the second floor, especially in the bathroom area, is a bit odd but it does not take away from a great quality room. Very recommended.

Quality hotel in Lille!

TripAdvisor rating 5.0/5

anthonygreen2018 Couples - 25/04/2018 TripAdvisor review

Excellent Hotel - Location, customer service, rooms, breakfast, parking........would recommend it to anyone wanting to stay in Lille & see the old part of town. Close to the restaurants and Shops. Great value for Money!

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