Mercure Lille Centre Vieux Lille hotel 4 stars

Very bad cancellation policy because of COVID19 compare with other h., I will never use Accor again. I promise!

Family stay for a week-end (2nd time). The rooms with the mezzanine are a very interesting option for families. Breakfast is pretty standard. The location is convenient for walking in the old city and the shopping area. Parking is difficult though and the one available from the hotel rather expensive

We came to Lille for my husband's medical problems but in fact did quite a bit of tourism due to the hotel's excellent location in historic Vieux Lille. We were also able to profit from the many nearby restaurants and bars as well as visit the Hospice de là Comtesse.

Dear sir, I’ve been asked by Accor to share my experience on Tripadvisor, but I prefer to do it before with you. I arrived as communicated around 10.00 p.m. I received the keys of the room and took the elevator to the first floor, but when we entered the room, we found it already occupied. The lady in room told me and my wife that she asked to change room and they gave a new one. So, we went down to the reception to have a second one. Unfortunately, the second one was just painted with acrylic painting and it was impossible to stay in (you should not even propose such a solution). New round at the reception. We were offered to single room, being the Saint Valentin, it was not the best proposal to offer to a couple. Finally, another double room was offered to us and we went up with the concierge. This last room was again smelling of painting (a little bit less of the second one), but it was used. Bathroom, pillows, trash beans, have been clearly used by someone before us. No more double rooms were available, so I strongly asked to find a solution in the other Mercure in Lille (I had chosen the Vieux Lille because of the parking facility). Finally, we could enter the room in Mercure Grand Place at 11.30 p.m. having parked my car outside. I would like to add to this description of events, the fact that the common parts of the Hotel look old, dirty and smelly

Very friendly, however my room was strange with an 2 levels, the bedroom upstairs which became very hot. The toilet was downstairs which was very practical

centrally located hotel with own parking very friendly welcome solid breakfast clean room sound proofness of room could be better

Nice hotel in Old town, friendly staff, good English

Hotel was in perfect location for exploring old Lille and a short walk away from main station. Clean room, comfortable beds and friendly staff all at a very reasonable price.

Nice to have lots of space but extremely unpractical to have the toilet on one floor and the sink on another.

Location is ideal in Vieux Lille, at 30 meters from an animated street filled with cosy restaurants. Staff are very friendly and helpful, and go out of their way to put a personal touch into each contact with clients. Convenient parking space. As a downside, I do have to mention that I think the hotel is overpriced given the not-so-great hard product: the rooms have clearly been renovated but are still somewhat of a disappointment.

Very friendly staff, hotel is perfectly located, very handful parking. Room was quiet but very basic in term of decoration.

Hi i wasn't expecting the super tiny rooms on the 3rd floor and the all in one soap dispenser format - I thought Mercure was a more mid-range brand than that?

All went perfectly, except that it toke us a lot of time to find the bell to open the parking door when leaving the parking. Other guests have the same problem. The bell is on the left wall at the bottom of the exit ramp, unreachable from your car at the top of the exit ramp. The room has four big windows, a perfect not too soft, not too hard bed, a little bar with a few free soft drinks, ... As always in Mercure hotels: they have a way to hide the button / outlet / ... for the coffee machine :-) We didn't find how to start the coffee machine. Hint: ask a reduction for the coffee machine you cannot use!

excellent hôtel, but for the dining room which is rather small, not adapted to the capacity of the hotel, making the access to the breakfast buffet chaotic at the rush of breakfast time, but otherwise, very good breakfast.

Close to railway station and the old town. Large number of good restaurants within a few minutes walk. Hotel was quiet and relaxing and staff were helpful. Had a room overlooking an internal courtyard which was spacious and quiet. I would have preferred a slightly softer mattress but this is a very personal preference. Choice of soft and firm pillows was appreciated.