Mercure Lille Centre Vieux Lille hotel 4 stars

We stayed in the duplex room. The toilet downstairs and the bathroom upstairs. The bathroom had no toilet so the ONLY toilet was downstairs. There was NO sink in the toilet downstairs which, in these unprecedented times was a real concern! You literally had to go to the toilet and then very carefully without touching a door handle or the banister of the stairs go up stairs to was your hands. Really really awful!!! The room wasn’t very clean either, there was thick dust in the skirting boards of the toilet and stairs. The closet next to the toilet was huge so there was no reason why part of that closet could not be converted into a space for a sink. At the VERY LEAST....you could have wall mounted some hand sanitizer in there!!! But no consideration whatsoever was made here which was very disappointing! The sofa bed was also very uncomfortable and old!

Very bad cancellation policy because of COVID19 compare with other h., I will never use Accor again. I promise!

Family stay for a week-end (2nd time). The rooms with the mezzanine are a very interesting option for families. Breakfast is pretty standard. The location is convenient for walking in the old city and the shopping area. Parking is difficult though and the one available from the hotel rather expensive

We came to Lille for my husband's medical problems but in fact did quite a bit of tourism due to the hotel's excellent location in historic Vieux Lille. We were also able to profit from the many nearby restaurants and bars as well as visit the Hospice de là Comtesse.

Dear sir, I’ve been asked by Accor to share my experience on Tripadvisor, but I prefer to do it before with you. I arrived as communicated around 10.00 p.m. I received the keys of the room and took the elevator to the first floor, but when we entered the room, we found it already occupied. The lady in room told me and my wife that she asked to change room and they gave a new one. So, we went down to the reception to have a second one. Unfortunately, the second one was just painted with acrylic painting and it was impossible to stay in (you should not even propose such a solution). New round at the reception. We were offered to single room, being the Saint Valentin, it was not the best proposal to offer to a couple. Finally, another double room was offered to us and we went up with the concierge. This last room was again smelling of painting (a little bit less of the second one), but it was used. Bathroom, pillows, trash beans, have been clearly used by someone before us. No more double rooms were available, so I strongly asked to find a solution in the other Mercure in Lille (I had chosen the Vieux Lille because of the parking facility). Finally, we could enter the room in Mercure Grand Place at 11.30 p.m. having parked my car outside. I would like to add to this description of events, the fact that the common parts of the Hotel look old, dirty and smelly