Hotel Mercure Lille Centre Vieux Lille 4 stars

Customer review rating (ALL Rating) 4.2/5 1,283 reviews

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Hotel Mercure Lille Centre Vieux Lille - Image 1
Hotel Mercure Lille Centre Vieux Lille - Image 2
Hotel Mercure Lille Centre Vieux Lille - Image 3
Hotel Mercure Lille Centre Vieux Lille - Image 4
27 rue des Tours, 59000 LILLE, France

Description

Hotel extras

  • In the heart of the historic center of Lille: VIEUX-LILLE

  • Private garage with electric car charging stations: 1 Tesla, 1 all vehicles

  • Family rooms

  • Relaxation area on the terrace

  • 400m2 of bright meeting space

Our accommodation(s)

Hotel location

Hotel Mercure Lille Centre Vieux Lille

27 rue des Tours
59000 LILLE
France

GPS:50.641717, 3.066532

Telephone
Fax +33 3 59 57 47 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TERRASSE DU 27

Non contractual photo

The terrace at no. 27 is a relaxing outdoor space in Vieux-Lille where you can enjoy a fine local beer or wine along with a delicious platter.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,283 reviews

TripAdvisor Rating  4.0/5  697 reviews

Great location

Customer review rating 3.5/5

Mp Couples - Confirmed reviews ALL

Location is perfect, staff very attentive and helpful Rooms were ok but very small bathrooms. For a tal man, sitting on the toilet was a challenge. Odd smell in the hallways, which are a bit tired and in need of a refurb.

Dear Mr P., Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our prime location and the attentive service provided by our team. We also appreciate your comments regarding the room size and bathrooms; we understand that comfort is essential, and we will take your feedback into account as we work on further improving our accommodations. We also want to apologize for the odor in the hallways. As part of our ongoing renovations, we are working to address this issue and refresh the common areas. We hope to have the opportunity to welcome you back once the upgrades are complete. Best regards, Dao ZORIC - Front Office Manager

Good location & pleasant staff

Customer review rating 4.5/5

Steve D. Couples - Confirmed reviews ALL

Generally happy with our stay but the hotel needs updating and the breakfast overpriced

Dear Mr D., Thank you for your feedback and this lovely 9/10 rating ! We're pleased to hear that you enjoyed our location and the service provided by our staff. We appreciate your comments regarding the need for updates, and we want to inform you that our hotel is currently undergoing renovations to enhance the overall experience for our guests. We hope to have the pleasure of welcoming you back once our renovations are completed. Best regards, Dao ZORIc - Front Office Manager

Great weekend in the very well located hotel Mercure in the heart of Vieux Lille!

Customer review rating 4.5/5

David R. Couples - Confirmed reviews ALL

Hotel perfectly located in the Vieux Lille district in Lille Center. Very helpful team, cosy room and well appreciated garage. Strongly recommend to discover Lille by foot!

Dear Mr R., Thank you for sharing your positive experience and this nice 9/10 rating ! We're delighted to hear that you had a great weekend in our hotel. We're glad you enjoyed the convenient location, the comfort of your room, and the helpfulness of our team. It's also wonderful to know that you found our garage convenient and that you recommend exploring Lille on foot. We look forward to welcome you again in your Mercure Lille Centre Vieux Lille. Kind regards, Dao ZORIC - Front Office Manager

Good location and nice staff, but management clearly is cutting corners

Customer review rating 3.5/5

S Couples - Confirmed reviews ALL

Great location and friendly staff, but it does look like management is cutting corners: the room wasn't ready on time (as they clearly didn't have enough housekeeping staff that day), the bathroom looks like it's made of plastic and they only provide disposable cups in the rooms. Nothing tragic but it doesn't really feel like a 4-star hotel.

Mr V., Thank you for your feedback. We are delighted that you enjoyed the location of our establishment and the friendliness of our team. With regard to the points you mention, we would like to make it clear that our choices, such as the use of disposable cups, are motivated by ecological reasons. As a hotel with the Clé Verte label, we make it a point of honour to adopt environmentally-friendly practices, in particular by reducing our consumption of plastics and promoting more sustainable alternatives. We understand that these choices may not meet everyone's expectations, and we thank you for your understanding. We apologise for the delay in preparing your room and will work to improve our processes to avoid similar situations in the future. We look forward to welcoming you back and to introducing you to our other green initiatives. Yours sincerely, Dao ZORIC - Front Office Manager

Good stay

Customer review rating 4.0/5

Ann Families - Confirmed reviews ALL

Well located for our needs. Breakfast good. One comment is that the water temperature in the shower was inconsistent either cold or very hot.

Dear ANN E., Thank you very much for your feedback! We're glad our location suited your needs and that you enjoyed breakfast. We apologize for the issue with the shower temperature; our team will look into this to ensure a more comfortable experience. We hope to welcome you back for an even better stay! Sincerely, Sarah Le Mercure Lille Centre Vieux-Lille

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Other web-users rate our hotel

  • 588 reviews 9/10 Location
  • 726 reviews 4.9/10 Room
  • 657 reviews 9.1/10 Service
  • 450 reviews 4.5/10 Comfort
  • 365 reviews 8/10 Breakfast
  • 219 reviews 6/10 Cleanliness
  • 136 reviews 3.7/10 Amenities
  • 133 reviews 3.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.