Hotel Mercure Lille Centre Vieux Lille 4 stars

Customer review rating (ALL Rating) 4.2/5 1,296 reviews

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Hotel Mercure Lille Centre Vieux Lille - Image 1
Hotel Mercure Lille Centre Vieux Lille - Image 2
Hotel Mercure Lille Centre Vieux Lille - Image 3
Hotel Mercure Lille Centre Vieux Lille - Image 4
27 rue des Tours, 59000 LILLE, France

Description

Hotel extras

  • In the heart of the historic center of Lille: VIEUX-LILLE

  • Private garage with electric car charging stations: 1 Tesla, 1 all vehicles

  • Family rooms

  • Relaxation area on the terrace

  • 400m2 of bright meeting space

Our accommodation(s)

Hotel location

Hotel Mercure Lille Centre Vieux Lille

27 rue des Tours
59000 LILLE
France

GPS:50.641717, 3.066532

Telephone
Fax +33 3 59 57 47 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TERRASSE DU 27

Non contractual photo

The terrace at no. 27 is a relaxing outdoor space in Vieux-Lille where you can enjoy a fine local beer or wine along with a delicious platter.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,296 reviews

TripAdvisor Rating  4.0/5  698 reviews

Good location and nice staff, but management clearly is cutting corners

Customer review rating 3.5/5

S Couples - Confirmed reviews ALL

Great location and friendly staff, but it does look like management is cutting corners: the room wasn't ready on time (as they clearly didn't have enough housekeeping staff that day), the bathroom looks like it's made of plastic and they only provide disposable cups in the rooms. Nothing tragic but it doesn't really feel like a 4-star hotel.

Mr V., Thank you for your feedback. We are delighted that you enjoyed the location of our establishment and the friendliness of our team. With regard to the points you mention, we would like to make it clear that our choices, such as the use of disposable cups, are motivated by ecological reasons. As a hotel with the Clé Verte label, we make it a point of honour to adopt environmentally-friendly practices, in particular by reducing our consumption of plastics and promoting more sustainable alternatives. We understand that these choices may not meet everyone's expectations, and we thank you for your understanding. We apologise for the delay in preparing your room and will work to improve our processes to avoid similar situations in the future. We look forward to welcoming you back and to introducing you to our other green initiatives. Yours sincerely, Dao ZORIC - Front Office Manager

Good stay

Customer review rating 4.0/5

Ann Families - Confirmed reviews ALL

Well located for our needs. Breakfast good. One comment is that the water temperature in the shower was inconsistent either cold or very hot.

Dear ANN E., Thank you very much for your feedback! We're glad our location suited your needs and that you enjoyed breakfast. We apologize for the issue with the shower temperature; our team will look into this to ensure a more comfortable experience. We hope to welcome you back for an even better stay! Sincerely, Sarah Le Mercure Lille Centre Vieux-Lille

Great central location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Wry well located, good breakfast and friendly staff. but pretty small room and when I entered first time there was a small of humidity . After opening the window for a while it was ok. Overall good experience and I would recommend it

Ms L., Thank you for taking time to share your experience with us ! We are pleased to hear that the quality of service and our services have met up with your expectations ! We have taken good note of your feedback concerning the rooms and the procedures of the departments concerned will be reviewed. We look forward to welcome you again in your Mercure Lille Centre Vieux Lille. Kind regards Dao ZORIC - Front Office Manager

Perfect stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Perfect stay

Dear Mr C., Thank you for taking time to share your experience with us ! We are pleased to hear that the quality of service and our services have met up with your expectations ! We look forward to welcome you again in your Mercure Lille Centre Vieux Lille. Kind regards Dao ZORIC - Front Office Manager

Absolutely not 4 stars

Customer review rating 0.5/5

Anonymous Friends - Confirmed reviews ALL

There was no hot water for the entire stay (2 nights). Despite staff being aware of the issue in advance of the weekend (they said it occurred Friday, but given there are reviews on Google with a much earlier date it's clear it is not a new problem) they did not even give an advance warning to guests. Rather, they had to wait for the constant flow of customers (me included) to the front desk to complain. If this were a small independent hotel with limited means, I would understand the constraints, but this is an Accor property. It's unacceptable. We were also 'controlled' at entry to the hotel after hours by someone who was not an employee (but acting on behalf of the night manager). In what world it is considered acceptable for a non-employee to ask for proof of stay of customers I do not know, but it certainly isn't this one. And then the night manager, when he chose to interest himself in us, had the tenacity to be argumentative. Absolutely appalling.

Mr P., Thank you for taking the time to share your experience with us. I am very sorry for the disappointment you experienced during your stay in Lille. Our hotel had a general problem with its hot water network. The complexity of the technical intervention required to resolve the problem could not be carried out in-house. Our hotel therefore called in an external company to make the necessary adjustments to repair the network. The work was scheduled to be carried out before your arrival at the Braderie de Lille, but unfortunately, and through no fault of our own, the company was unable to come and carry out its work within the timeframe announced and was postponed. The problem has now been solved on site after several hours of checking and maintenance. We are aware that this will not alleviate your dissatisfaction and that the experience did not live up to your expectations, and we would like to offer you our sincerest apologies for this. I am sorry that the presence of drunken people outside the hotel prevented you from accessing the hotel but the behaviour of people outside the hotel is not our responsibility. As the Braderie de Lille is a fairly festive event, it is complicated for the police and the staff on site to intervene as best they can in all these situations. As for our rates during the Braderie de Lille, we were one of the most affordable hotels during this very busy period. For your information, all hotels in the same category or with the same brand could have been €100 to €300 more expensive. Finally, we hope that the discount on your stay will be able to alleviate this exceptional disappointment. Please do not hesitate to contact me directly if you come back to Lille, I will be able to take your disappointment into account and our establishment will offer you the best possible quality of service that our other customers like so much! Best regards, Dao ZORIC - Reception Manager

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Other web-users rate our hotel

  • 583 reviews 9.2/10 Location
  • 737 reviews 5/10 Room
  • 640 reviews 9.1/10 Service
  • 452 reviews 4.5/10 Comfort
  • 364 reviews 8.1/10 Breakfast
  • 219 reviews 6.2/10 Cleanliness
  • 138 reviews 3.7/10 Amenities
  • 129 reviews 4.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.