Mercure Lille Centre Vieux Lille hotel 4 stars

Nice to have lots of space but extremely unpractical to have the toilet on one floor and the sink on another.

Location is ideal in Vieux Lille, at 30 meters from an animated street filled with cosy restaurants. Staff are very friendly and helpful, and go out of their way to put a personal touch into each contact with clients. Convenient parking space. As a downside, I do have to mention that I think the hotel is overpriced given the not-so-great hard product: the rooms have clearly been renovated but are still somewhat of a disappointment.

Very friendly staff, hotel is perfectly located, very handful parking. Room was quiet but very basic in term of decoration.

Hi i wasn't expecting the super tiny rooms on the 3rd floor and the all in one soap dispenser format - I thought Mercure was a more mid-range brand than that?

All as expected

Genuinely kind and welcome young staff members. No nonsense value for money

Very pleasing experience.

Excellent service and attention. Quite place and clean. The heating system does not work. It was not possible to control the bedroom temperature.

Everything that I hoped for - my room was ready when I arrived, there was a fine breakfast and I really enjoyed that the hotel was so close to the centre of the city.

Could do better.

Friendly staff. Nice room, clean & tidy. Good location.

I booked 2 rooms and requested connecting room (as it was mentioned on the website). On the morning of the arrival we got a phone call telling us connecting room does not exists... The booking is changed to a duplex family room. The room is very old and not clean (a lot of dust on the stairs). The toilets makes so much noise when you sit that we though it would fall on the ground. The stairs are super noisy too... As well as the floor of the upper part. The wall are so think we could here the neighbour whispering! It was so noisy that my son could not sleep properly. And during the night we could not even go to the toilet without waking everybody up (thanks to the noisy stairs/floor). We had the worst night ever. We booked to 2 nights, we stayed only one. In the morning we packed everything and went to another Mercure (Marcq en baroeul). There we had a pleasant stay. I will never EVER come back to this hotel (and I will contact the manager to get refunded). The noise and the general aspect of the hotel/room is unbearable.

All went perfectly, except that it toke us a lot of time to find the bell to open the parking door when leaving the parking. Other guests have the same problem. The bell is on the left wall at the bottom of the exit ramp, unreachable from your car at the top of the exit ramp. The room has four big windows, a perfect not too soft, not too hard bed, a little bar with a few free soft drinks, ... As always in Mercure hotels: they have a way to hide the button / outlet / ... for the coffee machine :-) We didn't find how to start the coffee machine. Hint: ask a reduction for the coffee machine you cannot use!

Housekeeping carried out on a wing and a prayer. Bed not made. Room nespresso not stocked. Poor housekeeping staff. Nowhere to dry towels. Breakfast hot food ran out by 0800 hours on one day. On last day, Housekeeping/room service blundered into bedroom at 0745 hours without knocking on door whilst we were getting dressed.

Arrived with Tesla space reserved but on entering Hotel there was chaos in the foyer and had to walk through a building site to get to the temporary check in. Room was quite small and functional rather than comfortable. We stayed in Arras and Brugge and the hotels of similar price were more homely.