Hotel Mercure Lille Centre Vieux Lille 4 stars

Customer review rating (ALL Rating) 4.2/5 1,270 reviews

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Hotel Mercure Lille Centre Vieux Lille - Image 1
Hotel Mercure Lille Centre Vieux Lille - Image 2
Hotel Mercure Lille Centre Vieux Lille - Image 3
Hotel Mercure Lille Centre Vieux Lille - Image 4
27 rue des Tours, 59000 LILLE, France

Description

Hotel extras

  • In the heart of the historic center of Lille: VIEUX-LILLE

  • Private garage with electric car charging stations: 1 Tesla, 1 all vehicles

  • Family rooms

  • Relaxation area on the terrace

Our accommodation(s)

Hotel location

Hotel Mercure Lille Centre Vieux Lille

27 rue des Tours
59000 LILLE
France

GPS:50.641717, 3.066532

Telephone
Fax +33 3 59 57 47 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

TERRASSE DU 27

Non contractual photo

The terrace at no. 27 is a relaxing outdoor space in Vieux-Lille where you can enjoy a fine local beer or wine along with a delicious platter.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,270 reviews

TripAdvisor Rating  4.0/5  699 reviews

Fantastic location, fantastic staff

Customer review rating 4.5/5

An Couples - Confirmed reviews ALL

We had a lovely stay. Staff were fantastic throughout, always helpful, fun and friendly. Location is brilliant. Hotel is well looked after and has lounging & leisure space. Room was well laid out, smart, clean and tidy. Loved the shower room as spacious and great powerful shower. Will definitely stay again

Ms ANITA G., Thank you for your glowing review! We’re thrilled to hear you enjoyed your stay with us and found both our team and location exceptional. Providing attentive, friendly service in a well-maintained environment is our top priority, and it’s wonderful to know we met your expectations. We're delighted that you appreciated the comfort and design of your room, especially the shower facilities. Your kind words inspire us to continue delivering an outstanding experience to all our guests. We look forward to welcoming you back on your next visit! Kind regards Dao ZORIC - Front Office Manager

Animals friendly decision, shouldn't affect me..

TripAdvisor rating 2.0/5

alterego69vl TripAdvisor review

4 stars hotel ?? Where did it get it? During the WW2? Rooms to small. Toilet big enough to have air to breath and far away from the sink on the bathroom to wash your hands. Corridors not so clean.. Room furniture good as a 1 star hotel in Germany. The hotel accept animals but that means when you eat you breakfast you can find the dog tail in your coffee mug...the hotel accepts the animals, but that doesn't mean the guests should suffer from that.. What if I'm allergic from the animals? Someone want to bring them in hotel far enough, but not where other people stay or eat.. Hotel accepts them, but that doesn't mean they can slip in my room. . There are some positive points as well.. Nice staff,. Good breakfast..great location.

Dear Tonino, We are sorry to hear that the services offered by our pet-friendly establishment have had an impact on your stay with us. Our establishment is currently renovating all of its rooms and common areas in order to improve the comfort of our guests. As a Green Key hotel, we don't advocate waste, and some of our amenities are available directly from reception on request, as in most Green Key hotels. We fully comply with Mercure criteria, whether in Germany or anywhere else in the world, and offer the same hospitality products. Pets are allowed in the hotel's public areas, but under no circumstances do pets interfere with breakfast meals, and our staff are happy to point this out to their owners. All our rooms are cleaned and disinfected on a daily basis so as not to affect other guests. Kind regards, Dao ZORIC - Front Office Manager

Good room, good location, good staff

Customer review rating 3.5/5

Ajay S. K. Business - Confirmed reviews ALL

Everything was good, apart from the breakfast which was super limited

Ms K., Thank you for sharing your feedback with us. We’re delighted to hear that you appreciated our rooms, location, and the service provided by our team. We also appreciate your comment about the breakfast options. To enhance our guests’ experience, we are in the process of renovating the hotel, which will soon allow us to offer an expanded breakfast selection. We’re confident this will better meet your expectations during your next stay. We look forward to welcoming you back soon! Kind regards Dao ZORIC - Front Office Manager

Great location

Customer review rating 3.5/5

Mp Couples - Confirmed reviews ALL

Location is perfect, staff very attentive and helpful Rooms were ok but very small bathrooms. For a tal man, sitting on the toilet was a challenge. Odd smell in the hallways, which are a bit tired and in need of a refurb.

Dear Mr P., Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our prime location and the attentive service provided by our team. We also appreciate your comments regarding the room size and bathrooms; we understand that comfort is essential, and we will take your feedback into account as we work on further improving our accommodations. We also want to apologize for the odor in the hallways. As part of our ongoing renovations, we are working to address this issue and refresh the common areas. We hope to have the opportunity to welcome you back once the upgrades are complete. Best regards, Dao ZORIC - Front Office Manager

Good location & pleasant staff

Customer review rating 4.5/5

Steve D. Couples - Confirmed reviews ALL

Generally happy with our stay but the hotel needs updating and the breakfast overpriced

Dear Mr D., Thank you for your feedback and this lovely 9/10 rating ! We're pleased to hear that you enjoyed our location and the service provided by our staff. We appreciate your comments regarding the need for updates, and we want to inform you that our hotel is currently undergoing renovations to enhance the overall experience for our guests. We hope to have the pleasure of welcoming you back once our renovations are completed. Best regards, Dao ZORIc - Front Office Manager

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Other web-users rate our hotel

  • 589 reviews 9.1/10 Location
  • 718 reviews 5.1/10 Room
  • 667 reviews 9.2/10 Service
  • 445 reviews 4.7/10 Comfort
  • 371 reviews 7.9/10 Breakfast
  • 213 reviews 5.8/10 Cleanliness
  • 141 reviews 4.5/10 Vibe
  • 138 reviews 3.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.