Hotel Maison Louise Lille Centre - Handwritten Collection 4 stars

Customer review rating (ALL Rating) 4.5/5 602 reviews

Hotel Maison Louise Lille Centre - Handwritten Collection - Image 1
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Description

Hotel extras

  • Personalised welcome and service

  • Private garage with electric car charging stations: 1 Tesla, 1 all vehicles

  • Family rooms

  • Relaxation area on the terrace

  • Delicious breakfast with local flavours.

Our accommodation(s)

Hotel location

Hotel Maison Louise Lille Centre - Handwritten Collection

36 rue de Gand
59800 LILLE
France

GPS:50.642154, 3.066093

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

HOTELBAR

The terrace at no. 27 is a relaxing outdoor space in Vieux-Lille where you can enjoy a fine local beer or wine along with a delicious platter.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  602 reviews

Customer review rating 3.0/5

Luc K. Couples - Confirmed reviews ALL

Tv was not working, so after a long day in the city we were looking forward to relax. Then we found out we couldn’t do anything with the TV. Staff tried to help, but couldn’t find it either.

Dear Luc K., Thank you for your feedback, and please accept our apologies regarding the issue with the TV during your stay. Our team did their best to assist during your stay. Unfortunately, the issue required the intervention of an external TV company, and they were not able to come before your departure. They have since resolved the problem. We truly hope to have the opportunity to welcome you again in Lille. Please do not hesitate to contact us directly for your next stay : we will make sure to take this inconvenience into account and provide you with the best possible experience. Regards, Orlane - Front desk team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

Customer review rating 4.5/5

Alain A. Couples - Confirmed reviews ALL

The hotel is well located, beautifully decorated and with ana amazing friendly and helpful staff. The breakfast is awesome and with good quality ingredients and the rooms are upscale but the only issue is a bad smell that comes from the bathroom.

Dear ALAIN A., Thank you very much for your wonderful feedback! We are delighted to read that you enjoyed the friendliness and helpfulness of our staff. Your kind words truly mean a lot to the whole team. We are however sorry about the unpleasant smell coming from the bathroom. Thank you for bringing this to our attention : we are taking note of your comment and will make sure the issue is addressed immediately. We hope to have the pleasure of welcoming you again very soon. Orlane - Reception Team Maison Louise Lille Centre - Handwritten Collection

Customer review rating 5.0/5

Jason R. Families - Confirmed reviews ALL

We always stay here when going to see our son in Lille - it's delightful. Our rooms were beautiful, and the staff are very friendly. The breakfast feels like a craft show, lots to see and do. It taught this English gentleman to relax and enjoy. We will be back.

Dear Jason R., Thank you so much, sir, that’s incredibly kind of you! We’re truly delighted to read your words and to know you enjoy staying with us each time you visit Lille. It means a lot to the whole team. We very much look forward to welcoming you back again soon! Orlane - Front desk team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

Customer review rating 4.0/5

Peter D. Couples - Confirmed reviews ALL

Its central location is very good, staff were friendly, layout of hotel needed a bit of getting used to.

Dear Peter D., Thank you very much for your kind feedback. We are delighted to read that you enjoyed our central location and that our team made a positive impression with their friendliness and helpfulness: this is truly rewarding for us. We hope to have the pleasure of welcoming you again soon! Orlane - L'équipe réception Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

Customer review rating 3.5/5

David N. Couples - Confirmed reviews ALL

All good. Bedroom a bit on the small side - sloping walls by bed awkward and dark - dark painted wardrobe with no lights. "Free drink" in lieu of room cleaning shouldve been better expained that there was a very limited choice and small measures.

Dear David N., Thank you for your feedback, we’re delighted to read that your stay was “all good.” Regarding the room, as we are located in the Old Lille area, part of the building is listed as a historic property. This does mean that some rooms feature sloping ceilings, which can feel a bit unusual, but it’s also part of the charm and character that make this neighborhood so unique. That said, we appreciate your comment about the lighting and will certainly take it into consideration. As for our “Green Me Up” offer, it is something we propose for environmental reasons, and we’re always pleased when guests choose to participate, thank you for that. We do take note that the explanation could have been clearer, and we’ll make sure to improve how we present it. Regarding the drinks, the portions served are standard and consistent with what we offer across our menu. The selection, while simple, does include a range of classic options such as draft beer, white and red wine, fruit juice, soft drinks, water, coffee, and tea. We hope to have the pleasure of welcoming you again soon! Orlane - Front desk team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

Other web-users rate our hotel

  • 515 reviews 9.2/10 Location
  • 614 reviews 6.7/10 Room
  • 630 reviews 9.4/10 Service
  • 5 reviews 2.9/10 WiFi
  • 295 reviews 8.6/10 Breakfast
  • 152 reviews 8.3/10 Cleanliness
  • 61 reviews 4/10 Value
  • 6 reviews 5/10 Sustainability

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