Mercure Lille Centre Vieux Lille hotel 4 stars

Customer review rating 4.1/5 3,527 reviews

#ALLSAFE Accor

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Mercure Lille Centre Vieux Lille hotel
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Room 1

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Hotel extras

  • In the heart of the historic center of Lille: Vieux-Lille

  • Large private garage

  • Family Rooms

  • Friendly, dedicated team

  • 4306 sq. ft. (400 m²) meeting area with natural light

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Electric car recharging units
  • Laundry
Catering
  • BreakfastPaying
  • Hot meals
Leisure and activities
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 4 meeting room(s)
  • Congresses/conventions
  • Copy/print service availablePaying

Hotel location

Mercure Lille Centre Vieux Lille hotel

27 rue des Tours
59000
lille
france

Tel: +33359574700

Fax: (+33)3/59574799

Check-in from 14h00

Check out up to 12h00

  • Gare de Lille Flandres :  Gare de Lille Flandres

  • By plane

    LILLE LESQUIN At 15km / 9.32 miles

  • By train

    GARE LILLE EUROPE At 1.2km / 0.75 miles

  • By train

    GARE LILLE FLANDRES At 0.9km / 0.56 miles

GPS :50.641717, 3.066532

Our accommodation(s)

Whether you are traveling alone, as a couple or with your family, enjoy our different categories of fully renovated rooms. If you require additional facilities and extra comfort, opt for our Privilege Rooms.

Standard room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Mini bar with free soft drinks

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Mini bar with free soft drinks

Duplex Family Room

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Mini bar with free soft drinks

Standard Room with two single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Mini bar with free soft drinks

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Mini bar with free soft drinks

  • Max. number of persons: 4
  • Area: From 11 / 118 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 125

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Lille Centre Vieux Lille hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,527 reviews

tripadvisor

TripAdvisor Rating 4.0/5

595 reviews

Visite de Lille

Customer review rating 4.1/5

Jacques Couples - 05/10/2020 Confirmed reviews ALL

Excellente

Efficient and friendly service

Customer review rating 4.1/5

Alexis R. Business - 04/09/2020 Confirmed reviews ALL

Spent just one night for a business travel; rooms clean and functional, staff friendly, helpful and efficient, surrounded by a good number of bars and restaurants.

too sick to travel

Customer review rating 4.1/5

M A. Families - 15/08/2020 Confirmed reviews ALL

I fell ill on the morning I was due to stay with you. I called to seek a postponement and a credit note but was told I would have to forfeit the full sum I paid in advance. No changes can be allowed, I was told, for three days prior to the booked date. But I didn't know I was going to get sick 3 days before...When I called I wasn't looking for a refund, just a credit note to use at some future date. Since Mercure do not have this facility I will in future use one of the rival hotel chains for my travels where payment can be made on checkout. Mercure's inflexible policy has lost you another customer.

good starting point

Customer review rating 4.1/5

Frank V. D. L. Couples - 11/08/2020 Confirmed reviews ALL

although the temperature was high, it was a nice stay in Lille. We found the citadel to stay cool during afternoons. we also booked museums for staying in. At night the centre of Lille was close by.

No hand wash facility in toilet!!! Shocking!!

Customer review rating 4.1/5

S. O. Families - 09/07/2020 Confirmed reviews ALL

We stayed in the duplex room. The toilet downstairs and the bathroom upstairs. The bathroom had no toilet so the ONLY toilet was downstairs. There was NO sink in the toilet downstairs which, in these unprecedented times was a real concern! You literally had to go to the toilet and then very carefully without touching a door handle or the banister of the stairs go up stairs to was your hands. Really really awful!!! The room wasn’t very clean either, there was thick dust in the skirting boards of the toilet and stairs. The closet next to the toilet was huge so there was no reason why part of that closet could not be converted into a space for a sink. At the VERY LEAST....you could have wall mounted some hand sanitizer in there!!! But no consideration whatsoever was made here which was very disappointing! The sofa bed was also very uncomfortable and old!

Very bad cancellation policy because of COVID19 compare with other h., I will never use Accor again.

Customer review rating 4.1/5

Very B. C. P. B. O. C. C. W. O. H. Solo - 18/03/2020 Confirmed reviews ALL

Very bad cancellation policy because of COVID19 compare with other h., I will never use Accor again. I promise!

Very good location and service

Customer review rating 4.1/5

Dtsam Families - 10/03/2020 Confirmed reviews ALL

Family stay for a week-end (2nd time). The rooms with the mezzanine are a very interesting option for families. Breakfast is pretty standard. The location is convenient for walking in the old city and the shopping area. Parking is difficult though and the one available from the hotel rather expensive

Dear DIMITRIOS T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline L. Adjointe de direction

Well located, excellent buffet breafast in pleasant modern setting, congenial efficient staff.

Customer review rating 4.1/5

Pj Couples - 21/02/2020 Confirmed reviews ALL

We came to Lille for my husband's medical problems but in fact did quite a bit of tourism due to the hotel's excellent location in historic Vieux Lille. We were also able to profit from the many nearby restaurants and bars as well as visit the Hospice de là Comtesse.

I thought it was a joke on TV

Customer review rating 4.1/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

Dear sir, I’ve been asked by Accor to share my experience on Tripadvisor, but I prefer to do it before with you. I arrived as communicated around 10.00 p.m. I received the keys of the room and took the elevator to the first floor, but when we entered the room, we found it already occupied. The lady in room told me and my wife that she asked to change room and they gave a new one. So, we went down to the reception to have a second one. Unfortunately, the second one was just painted with acrylic painting and it was impossible to stay in (you should not even propose such a solution). New round at the reception. We were offered to single room, being the Saint Valentin, it was not the best proposal to offer to a couple. Finally, another double room was offered to us and we went up with the concierge. This last room was again smelling of painting (a little bit less of the second one), but it was used. Bathroom, pillows, trash beans, have been clearly used by someone before us. No more double rooms were available, so I strongly asked to find a solution in the other Mercure in Lille (I had chosen the Vieux Lille because of the parking facility). Finally, we could enter the room in Mercure Grand Place at 11.30 p.m. having parked my car outside. I would like to add to this description of events, the fact that the common parts of the Hotel look old, dirty and smelly

Customer review rating 4.1/5

Ian L. Business - 11/02/2020 Confirmed reviews ALL

Very friendly, however my room was strange with an 2 levels, the bedroom upstairs which became very hot. The toilet was downstairs which was very practical

Good value for money

Customer review rating 4.1/5

Olivier Couples - 10/02/2020 Confirmed reviews ALL

centrally located hotel with own parking very friendly welcome solid breakfast clean room sound proofness of room could be better

Peaceful stay in a lovely location, will return.

Customer review rating 4.1/5

Amanda Friends - 10/02/2020 Confirmed reviews ALL

Nice hotel in Old town, friendly staff, good English

Great location

Customer review rating 4.1/5

Jacqueline H. Couples - 05/02/2020 Confirmed reviews ALL

Hotel was in perfect location for exploring old Lille and a short walk away from main station. Clean room, comfortable beds and friendly staff all at a very reasonable price.

Bathroom split between floors

Customer review rating 4.1/5

Bjarke R. Business - 05/02/2020 Confirmed reviews ALL

Nice to have lots of space but extremely unpractical to have the toilet on one floor and the sink on another.

Great location & staff

Customer review rating 4.1/5

Rl Business - 02/02/2020 Confirmed reviews ALL

Location is ideal in Vieux Lille, at 30 meters from an animated street filled with cosy restaurants. Staff are very friendly and helpful, and go out of their way to put a personal touch into each contact with clients. Convenient parking space. As a downside, I do have to mention that I think the hotel is overpriced given the not-so-great hard product: the rooms have clearly been renovated but are still somewhat of a disappointment.

Superb location, in the heart of Vieux Lille

Customer review rating 4.1/5

Patrick Friends - 27/01/2020 Confirmed reviews ALL

Very friendly staff, hotel is perfectly located, very handful parking. Room was quiet but very basic in term of decoration.

Dear PATRICK C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona, Front Office.

rooms are super tiny! all-in-one-soap dispenser indicates low-end brand

Customer review rating 4.1/5

Vb Business - 12/01/2020 Confirmed reviews ALL

Hi i wasn't expecting the super tiny rooms on the 3rd floor and the all in one soap dispenser format - I thought Mercure was a more mid-range brand than that?

Dear VISUDDHA B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Centre Vieux-Lille. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mona, Front Office.

Extremely satisfied

Customer review rating 4.1/5

Anonymous Couples - 07/01/2020 Confirmed reviews ALL

All as expected

Dear PAUL K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona, Front Office.

Warm, welcoming venue

Customer review rating 4.1/5

Valerie Families - 02/01/2020 Confirmed reviews ALL

Genuinely kind and welcome young staff members. No nonsense value for money

Dear MARLEEN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona, Front Office.

Good location, good breakfast, friendly staff.

Customer review rating 4.1/5

Anonymous Couples - 28/12/2019 Confirmed reviews ALL

Very pleasing experience.

Dear MALCOLM W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona, Front Office.

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