Customer review rating 4.1/5 3,568 reviews
ALLSAFE approved hotel
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Labelled ALLSAFE by Bureau Veritas
Varied meals every day in Room Service until 11pm
Friendly, dedicated team
4306 sq. ft. (400 m²) meeting area with natural light
Check-in from 14h00
Check out up to 12h00
Whether you are traveling alone, as a couple or with your family, enjoy our different categories of fully renovated rooms. If you require additional facilities and extra comfort, opt for our Privilege Rooms.
* Subject to availability
Number of meeting rooms: 4
Maximum size: 125 m²
Maximum capacity: 100 people
Maximum banquet capacity: 60 people
100% genuine reviews from our guestsFind out more
Visite de Lille
Jacques Couples - 05/10/2020 Confirmed reviews ALL
Efficient and friendly service
Alexis R. Business - 04/09/2020 Confirmed reviews ALL
Spent just one night for a business travel; rooms clean and functional, staff friendly, helpful and efficient, surrounded by a good number of bars and restaurants.
too sick to travel
M A. Families - 15/08/2020 Confirmed reviews ALL
I fell ill on the morning I was due to stay with you. I called to seek a postponement and a credit note but was told I would have to forfeit the full sum I paid in advance. No changes can be allowed, I was told, for three days prior to the booked date. But I didn't know I was going to get sick 3 days before...When I called I wasn't looking for a refund, just a credit note to use at some future date. Since Mercure do not have this facility I will in future use one of the rival hotel chains for my travels where payment can be made on checkout. Mercure's inflexible policy has lost you another customer.
good starting point
Frank V. D. L. Couples - 11/08/2020 Confirmed reviews ALL
although the temperature was high, it was a nice stay in Lille. We found the citadel to stay cool during afternoons. we also booked museums for staying in. At night the centre of Lille was close by.
No hand wash facility in toilet!!! Shocking!!
S. O. Families - 09/07/2020 Confirmed reviews ALL
We stayed in the duplex room. The toilet downstairs and the bathroom upstairs. The bathroom had no toilet so the ONLY toilet was downstairs. There was NO sink in the toilet downstairs which, in these unprecedented times was a real concern! You literally had to go to the toilet and then very carefully without touching a door handle or the banister of the stairs go up stairs to was your hands. Really really awful!!! The room wasn’t very clean either, there was thick dust in the skirting boards of the toilet and stairs. The closet next to the toilet was huge so there was no reason why part of that closet could not be converted into a space for a sink. At the VERY LEAST....you could have wall mounted some hand sanitizer in there!!! But no consideration whatsoever was made here which was very disappointing! The sofa bed was also very uncomfortable and old!
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