Hotel Mercure Lille Centre Vieux Lille 4 stars

Customer review rating (ALL Rating) 4.2/5 1,462 reviews

Hotel Mercure Lille Centre Vieux Lille - Image 1
Hotel Mercure Lille Centre Vieux Lille - Image 2
Hotel Mercure Lille Centre Vieux Lille - Image 3
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Description

Hotel extras

  • In the heart of the historic center of Lille: VIEUX-LILLE

  • Private garage with electric car charging stations: 1 Tesla, 1 all vehicles

  • Family rooms

  • Relaxation area on the terrace

  • 400m2 of bright meeting space

Our accommodation(s)

Hotel location

Hotel Mercure Lille Centre Vieux Lille

27 rue des Tours
59000 LILLE
France

GPS:50.641717, 3.066532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TERRASSE DU 27

Non contractual photo

The terrace at no. 27 is a relaxing outdoor space in Vieux-Lille where you can enjoy a fine local beer or wine along with a delicious platter.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,462 reviews

TripAdvisor Rating  4.0/5  660 reviews

Perfect location.

Customer review rating 4.0/5

Michael N. Families - Confirmed reviews ALL

Hotel is perfectly located for the old town and also offers safe parking. Ifi could find fault it would be that breakfast choices are limited.

Dear Mr N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team, and more particularly with Clément who took care of your check-in. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that we took note of your remark concerning the choice at the breakfast buffet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Mercure Lille Centre Vieux-Lille

Good location

Customer review rating 3.0/5

Mike K. Couples - Confirmed reviews ALL

Hotel was OK except for one one of the staff's children running around and trying to push the revolving door when people were in it. Not very professional

Dear Mr K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Centre Vieux-Lille. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Le Mercure Lille Centre Vieux-Lille

Super team

Customer review rating 5.0/5

Don T. Couples - Confirmed reviews ALL

Really loved the onsite parking - we asked for a room change and were offered a choice - but stayed as booked. All very efficient Very very helpful friendly people. Super room Great aircon

Dear Mr T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team, and moe especially to Océane and Clément who welcomed you on your arrival. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Mercure Lille Centre Vieux-Lille

Customer review rating 3.5/5

Rodolphe Business - Confirmed reviews ALL

correct

Bonjour Monsieur Y., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lille Centre Vieux-Lille. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Soyez assure que nous avons pris note de votre demande de traversin exprimée lors de votre séjour et l'avons remontée à notre direction pour en mettre à disposition. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur Y. , en l’expression de nos sentiments les meilleurs. Bien cordialement, Le Mercure Lille Centre Vieux-Lille

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very accommodating and easy access

Dear Mr T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Mercure Lille Centre Vieux-Lille

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Other web-users rate our hotel

  • 622 reviews 9.1/10 Location
  • 805 reviews 5.1/10 Room
  • 640 reviews 9.2/10 Service
  • 8 reviews 4.5/10 WiFi
  • 495 reviews 4.6/10 Comfort
  • 373 reviews 8.3/10 Breakfast
  • 253 reviews 5.6/10 Cleanliness
  • 149 reviews 4.1/10 Amenities

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