Mama Shelter Lille 3 stars

Customer review rating (ALL Rating) 4.5/5 3,074 reviews

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Description

Hotel extras

  • Convenient location near train stations

  • Original design

  • Local and homemade cuisine

  • Ultra-cozy elevated terrace

  • Brunch and DJ sets at weekends

Our accommodation(s)

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Hotel location

Mama Shelter Lille

97 Place Saint Hubert
59800 LILLE
France

GPS:50.639065, 3.070951

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Mama Restaurant Lille

Mama Lille owes its offbeat look to architect Jalil Amor. The bar-restaurant's graffitied black ceiling is signed by Beniloys. The gourmet cuisine is homemade: tuna tonkatsu, coquillettes jambon... Ready?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,074 reviews

TripAdvisor Rating  4.5/5  312 reviews

Certificate of excellence 2023

Nice bedroom, meeting services so-so

Customer review rating 3.0/5

Sf Business - Confirmed reviews ALL

Team meeting that I organized at the hotel. The meeting services need a little improvement. The lunch menus were not adequate in quantity nor selection; and staff was not very open to help us improve the experience.

Cool stay in Lille

Customer review rating 4.0/5

Krish Solo - Confirmed reviews ALL

From check-in to check-out ….. smooth all the way. Location (near to both train stations and shopping areas), design, comfort and service was great. Such a lively and colorful place to rest and be entertained in otherwise a rather grey town.

Customer review rating 1.0/5

Gaelle V. Business - Confirmed reviews ALL

it was all ok ! Apart from our shower which was an absolute disgrace ! It looked like it had not been cleaned for the past year ! I have a photo of it for reference

Dear Gaelle v., Thank you for taking the time to tell us about your experience at the Mama Shelter Lille. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you wish to come back to Lille, we would be glad to make it up to you. Please tell our Room Division Manager whenever you feel like coming back to Mama : va… Hope to see you soon ! MAMA LOVES YOU ❤

Au top !

Customer review rating 4.5/5

Antony Couples - Confirmed reviews ALL

Classe

Hello Monsieur B. ! À la suite de votre séjour au Mama Lille, nous vous remercions pour votre retour, Ce type de témoignage, c’est du bonheur pour toute notre équipe ! Partagez votre expérience avec nous et laissez-nous un commentaire sur TripAdvisor ! Retrouvez nos dernières offres et actualités en rejoignant le MAMA GANG sur Facebook, Twitter, Instagram et Pinterest. Hâte de vous revoir chez Mama ❤️ Mama Loves You !

Satisfactory

Customer review rating 3.5/5

Patricia Couples - Confirmed reviews ALL

The staff is welcoming and nice. Very helpful. The room was clean, there was a small bottle of water which is not enough when two people are staying!!! However for having stayed there on several occasions I have noticed that the bathrooms are not well maintained and cleaned.

Dear Patricia M., Thank you for taking the time to tell us about your experience at the Mama Shelter Lille. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope to see you soon ! MAMA LOVES YOU ❤

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Other web-users rate our hotel

  • 959 reviews 8.8/10 Location
  • 1,510 reviews 7/10 Room
  • 1,752 reviews 8.9/10 Service
  • 12 reviews 7.4/10 WiFi
  • 950 reviews 9.1/10 Vibe
  • 836 reviews 7.1/10 Comfort
  • 806 reviews 9/10 Breakfast
  • 662 reviews 7.2/10 Food

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