Novotel Lille Centre Grand-Place 4 stars

Customer review rating (ALL Rating) 4.4/5 1,373 reviews

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Novotel Lille Centre Grand-Place - Image 1
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116 rue de l'Hopital Militaire, 59000 LILLE, France

Description

Hotel extras

  • Located between Old Lille and the Grand Place

  • 4 rooms for your meetings and seminars

  • Large, peaceful family rooms

  • Restaurant bar and terrace

  • Nouveau Siècle public parking near the hotel.

Our accommodation(s)

Hotel location

Novotel Lille Centre Grand-Place

116 rue de l'Hopital Militaire
59000 LILLE
France

GPS:50.637001, 3.058622

Telephone
Fax +33 3 28 38 53 54

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL CAFE

Craving fresh and tasty cuisine? Our restaurant welcomes guests in a friendly setting where they can try all of our gourmet dishes! So don't wait, book now!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,373 reviews

TripAdvisor Rating  4.0/5  1,285 reviews

Lack of air con in heatwave spoiled our stay

TripAdvisor rating 2.0/5

Smith1959 TripAdvisor review

My wife & I stayed at this hotel for three nights, Monday 23 - Wednesday 25 June. On its website the hotel states it is ‘Air conditionné’. This is something very important to me, whatever the time of year, given how hot hotel rooms usually get even in winter. As our luck would have it, we arrived during a heatwave. I tried the AC on night 1 & cold air did not emerge. I enquired & was informed that the hotel had been caught out by the heat wave & was, in effect, still on winter setting! That a hotel would seek to prevent guests from cooling their rooms at any time of the year, let alone in June, is outrageous penny pinching. To reassure myself I re-enquired the next day & was told it would actually be Thursday before the AC worked. In the lifts there is a sign that reads ‘19°C: the ideal temperature for a comfortable night’. And yet the hotel was quite prepared to force guests to sleep in rooms where the temperature was more like 29°c. What appalling hypocrisy. We were offered a fan, which we accepted, but suffice it to say this was not on a par with properly functioning AC. And there was no offer of financial compensation in the form of a reduction on the bill. So, if you want ‘proper’ AC, not just AC set to save hotel money, best to check it will actually be available before booking here. Less importantly, many of the USB charging ports in our room did not seem to work & v few plug sockets. Positives: - Well located for tourism. - Room, bathroom etc of a reasonable size & standard but limited storage space; having sheets on the bed as well as duvet welcome; little in the way of ‘external’ (to the room) noise. - Bar offered useful range of reasonably priced snacks. - Breakfast, much as one would expect: good range etc but my wife informs me the baked beans were cold (I did not try anything cooked/heated). Overall, were it not for the disgusting position regarding AC I would have given this hotel a quite positive review.

Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In the north of France, the air conditioning only turns on in the summer, and we had terrible cold weather. Before turning the air conditioning back on, we must have the system checked by an external company, and the rules are very strict. We didn't think there would be 2 days of intense heat. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location

Customer review rating 4.5/5

David Families - Confirmed reviews ALL

Great location to explore Lille from and a wonderful breakfast. Room was comfortable and staff helpful

Dear DAVID R., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Rather good

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Hotel in good location, a bit old style, car park a bit far away (not great when you have big luggage). Pricy for a Novotel. Very pleasant staff.

Dear OLIVIER D., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Pleasant stay

Customer review rating 4.0/5

Nikhil Couples - Confirmed reviews ALL

Great location, friendly and helpful staff

Dear NIKHIL M., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Well located, close to the centre, brilliant stay

Customer review rating 4.5/5

Nat Families - Confirmed reviews ALL

We were celebrating a birthday and the hotel put in all the extras. The room was decorated, we had complimentary drinks and an upgrade. It was an excellent stay. Highly recommended.

Dear NATALIE G., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

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Other web-users rate our hotel

  • 495 reviews 9/10 Location
  • 679 reviews 7.2/10 Room
  • 760 reviews 9.1/10 Service
  • 318 reviews 8.3/10 Breakfast
  • 223 reviews 7.3/10 Cleanliness
  • 159 reviews 5.4/10 Vibe
  • 146 reviews 5.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.