Novotel Lille Centre Grand-Place Hotel 4 stars

TripAdvisor rating 4.0/5 1,197 reviews
Novotel Lille Centre Grand-Place
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Hotel extras

  • Charming hotel in the heart of the historic district

  • Stylish restaurant with terrace

  • Large, peaceful family rooms

  • Bike rental point and shuttle to the downtown area nearby

  • Secure public car park next to the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request (Nearby)
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Lille Centre Grand-Place

116 rue de l'Hopital Militaire
59000
lille
france

Tel: +33328385353

Fax: (+33)3/28385354

Contact email

Check-in from 15h00

Check out up to 12h00

  • CHR B CALMETTE 4 CANTONS :   1 RIHOUR

  • CHR B CALMETTE 4 CANTONS. :   1 REPUBLIQUE

  • FORT DE MONS :   2/1 LILLE FLANDRES

  • By plane

    LILLE LESQUIN At 11km / 6.84 miles

  • By train

    FLANDRES / EUROPE At 1km / 0.62 miles

GPS :50.637001, 3.058622

Our accommodations

Spacious, contemporary, perfectly modular design. The Novotel room is a true space to live in, meeting all your needs. Big screen TV with Bein, RMC Sports, Chinese, Japanese, German channels and much more Benefit from a fiber optic WIFI connection in every room to surf the web faster. When you choose an Executive Room, enjoy superior comfort: bathrobe, slippers, Nespresso coffee and free minibar.

Classic room - 1 double bed and sofa bed 1 person.

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room - 2 single beds.

  • Max. number of persons: 2
  • Area: From 25

Executive Room - 1 double bed and 1-person sofa bed.

  • Max. number of persons: 3
  • Area: From 25

Executive Room, Ideal for family - 1 double bed and 2-person sofa bed.

  • Max. number of persons: 4
  • Area: From 40

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 100

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Novotel Lille Centre Grand-Place

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,747 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,197 reviews

Excellent

Customer review rating 4.3/5

Thana N. Families - 06/01/2020 Confirmed reviews ALL

nice place Clean Worm hostility

Dear THANA N., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Great location to explore the city

Customer review rating 4.3/5

Alex Families - 06/01/2020 Confirmed reviews ALL

Good locations and clean room. Breakfast was not the best in term of choice.

Dear ALEXANDRU D., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Nice stay but not 4s stars standards

Customer review rating 4.3/5

Xavier P. Solo - 02/01/2020 Confirmed reviews ALL

Front desk team is very helpful, good breakfast but rooms are below expected standards and lack of parking solutions ( not even space to drop off luggage )

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ Responsable Réception

Very rude staff at the check out

Customer review rating 4.3/5

Anonyme Families - 31/12/2019 Confirmed reviews ALL

My overall stay was really nice except my check out that was a disaster ! I had such a rude person at the check out not at all ready to help !!!!

Dear VANESSA C., Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Helpful and attentive staff

TripAdvisor rating 4.0/5

twofrancophiles Couples - 31/12/2019 TripAdvisor review

Located approximately 10 minutes walk from the Grand Place and from the Vieux Lille district, the hotel offers comfortable accommodation. Meals in the hotel, are copious and good value for money: we had an excellent evening meal on Christmas Day! The staff at Reception and in the Restaurant are extremely welcoming, friendly, helpful and efficient. This was our third stay and we hope to return.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Ange SAGNIEZ
Customer review rating 4.3/5

S. R. Families - 28/12/2019 Confirmed reviews ALL

Personnel exceptionnel

Monsieur S., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Lille Centre Grand-Place. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Marie Ange SAGNIEZ Responsable Réception

a memorable visit

Customer review rating 4.3/5

Hugh Couples - 28/12/2019 Confirmed reviews ALL

Comfortable room; very good food particularly on Christmas Day; excellent staff, both at reception and in the restaurant.

Dear HUGH P., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

It was OK

Customer review rating 4.3/5

Adei M. Couples - 16/12/2019 Confirmed reviews ALL

Location was the best of the hotel. We expected better amenities for the money we paid: * Gym had no weights apart from 1 machine * On the first morning we woke up at the hotel and went for a shower the soap dispenser was empty. The room and towels were clean, there is a drier available in the room and wifi too.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ Responsable Réception

Nice stay, friendly staff

Customer review rating 4.3/5

Andrew C. Families - 14/12/2019 Confirmed reviews ALL

We had a very nice stay, the room was very clean and tidy and all ready for us slightly early (with cot as requested). All the staff were very friendly. The bar was nice atmosphere with good selection. Would have scored 9 or 10 if the breakfast was slightly cheaper, it was a little expensive for us so we went elsewhere. Overall a very nice stay, thank you, would definitely stay here again. :-)

Dear C. CLARK, We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Excellent room in a great central location.

Customer review rating 4.3/5

Mary B. Couples - 02/12/2019 Confirmed reviews ALL

Lovely room, very comfy bed. friendly staff and Good central location. Breakfast Sunday was however chaotic, 2 members of staff was just not enough to cope with a hotel full of guests. We had to clear our own table and there was no juice, or cups,and it felt very un-relaxing, spoiling what was a lovey stay.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ Responsable Réception

Very good hotel/rooms/restaurant/bar but one disappointment

Customer review rating 4.3/5

Minhee C. Business - 28/11/2019 Confirmed reviews ALL

Really enjoyed the stay - room was wonderful but i did not get the invoice with company details which i requested when i was checking in. during check-out they promised me to send it to my email but after 2days - still not yet receieved

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your invoice has been sent on the 26 November. We will send it again today . Sincerely, Marie Ange SAGNIEZ Responsable Réception

A comfortable hotel in a great location.

Customer review rating 4.3/5

L G. Families - 27/11/2019 Confirmed reviews ALL

Very friendly and helpful staff. The room was clean and comfortable. Breakfast was excellent with lots of choice. The hotel was in a great location for the Christmas market and for the zoo and cite park which our daughter loved.

Dear Laura G., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Great stay

Customer review rating 4.3/5

Sarah Families - 20/11/2019 Confirmed reviews ALL

Very friendly, helpful staff. Updated and modern lobby and rooms. Good gym. Everything was clean and the coffee and croissants in the morning were delicious. Near the action of the old town as well.

Dear Sarah S., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Nice place to stay. Was there before; will be back.

Customer review rating 4.3/5

Jean P. Business - 13/11/2019 Confirmed reviews ALL

Nice, friendly. Excellent environment for my business discussions.

Dear J.P. Z., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Good value for money

Customer review rating 4.3/5

Xavier M. Couples - 04/11/2019 Confirmed reviews ALL

Very well located hotel with everything you need for a pleasant stay at the heart of Lille.

Dear Xavier M., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

reception staff good, room adequate, location excellent,cleanliness good, breakfast - the worst ever

Customer review rating 4.3/5

Stephen L. Couples - 24/10/2019 Confirmed reviews ALL

The title above sums it up but I have to expand on the breakfast comment. Had I not prepaid for breakfast in my room rate I would have refused to pay. This breakfast was not 4* - maybe a generous 2*. Selection very poor, at 8.30 only a half baguette available with no cloth for people to hold whist cutting bread. No spoons for the cereal and when asked, the waiter gave me 1 spoon and left onlt 2 on the table for other guests. Cheese selection pathetic , specially as this is France - the 'home' of cheeses' The apple compote was 'off' tasted fizzy which means there was bacteria present- the waiter said he would change it and brought the same bowl back. Tjhe same thing happend on the 2nd morning and when I complained , the chef came out and said he tasted it and it was OK - well let's see if he ate a bowl of the stuff and got food poisoning.When I'm told that other people haven't complained it pisses me off - let other people pay for my breakfast then. As I said to the chef - did he really think I was complaining for the fun of it ? Very poor fresh fruit selection and overall- terribel for a 4* hotel. To the management of Novotel , if you want to see how a breakfast should be done , go to a German hotel - even the B&B chain which are 2* but provide a breakfast far superior to Novotel. Overall the hotl is OK but if I stay next time I'll skip breakfast here and go to Pain Quotidien nearby and have an appetising breakfast there. Charlotte at reception was lovely and very helpful but there were 1 or 2 other staff who were miserable looking and not particularly helpful. I've often wondered if people don't like their job , why do they work in hospitality ? On balance I think this is more like a 3* rating hotel

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ Responsable Réception

Nice location, friendly staff, room / bathroom not great

Customer review rating 4.3/5

Fabien Couples - 22/10/2019 Confirmed reviews ALL

The hotel staff as well as location were excellent. The room a little old, bathroom definitely needs updating, strange smell when you open taps and so on. Overall could be better, but staff were excellent.

Dear Fabien F., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

The service from the staff was excellent.

Customer review rating 4.3/5

Anonymous Couples - 15/10/2019 Confirmed reviews ALL

The position of the hotel made it very easy to walk around and discover Lille. We were disappointed that there were no drawers in our room and only one shelf in the wardrobe area. That said we enjoyed all our meals (all breakfasts and two evening meals) and, as said above, the staff were very helpful and polite.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Very nice stay - best option in Lille

Customer review rating 4.3/5

Vanessa Families - 07/10/2019 Confirmed reviews ALL

It is the 4th time that we are staying to this hotel. Best option in Lille !!

Dear Vanessa C., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Novotel Lille

Customer review rating 4.3/5

C Business - 06/10/2019 Confirmed reviews ALL

Clean spacious room, friendly staff. Cold room temperature

Dear Claire O., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception
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