Novotel Lille Centre Grand-Place 4 stars

Customer review rating (ALL Rating) 4.5/5 1,306 reviews

Best price
guarantee
Novotel Lille Centre Grand-Place - Image 1
Novotel Lille Centre Grand-Place - Image 2
Novotel Lille Centre Grand-Place - Image 3
Novotel Lille Centre Grand-Place - Image 4
116 rue de l'Hopital Militaire, 59000 LILLE, France

Description

Hotel extras

  • Located between Old Lille and the Grand Place

  • 4 rooms for your meetings and seminars

  • Spacious and quiet family rooms

  • Restaurant bar and terrace

  • Nouveau Siècle public parking near the hotel.

Our accommodation(s)

Hotel location

Novotel Lille Centre Grand-Place

116 rue de l'Hopital Militaire
59000 LILLE
France

GPS:50.637001, 3.058622

Telephone
Fax +33 3 28 38 53 54

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL CAFE

Craving fresh and tasty cuisine? Our restaurant welcomes guests in a friendly setting where they can try all of our gourmet dishes! So don't wait, book now!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,306 reviews

TripAdvisor Rating  3.9/5  1,298 reviews

Comfortable stay

Customer review rating 4.0/5

Patrick D. Couples - Confirmed reviews ALL

This Novotel hotel is well located and staff are helpful. Although everything we needed was available, I did find the rooms a bit dated. The place could use some refresh.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie-Ange S. Responsable Reception

perfect saty

Customer review rating 5.0/5

Bruno Business - Confirmed reviews ALL

perfect !!!!

Dear BRUNO B., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Ange S. Responsable Reception

Well located but it didn't feel like a 4 stars hotel

Customer review rating 3.0/5

Rosario B. Families - Confirmed reviews ALL

The staff was lovely, but the room itself was a bit disappointing in terms of cleanliness. I found loads of dust around the coffee and fridge areas, a big stain on the floor and dirtiness under my son's bed, not much attention to detail and also a very stinky smell coming from the sink.

Dear ROSARIO B., Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie-Ange S. Responsable Reception

Very poor- too warm, no gym, noisy, room in poor condition

Customer review rating 0.5/5

Lucy M. Families - Confirmed reviews ALL

Upon arriving at 15.10 we were told the room was not ready, even though the website states checking is available from 15.00 and were just asked to wait in the lobby and that it could take an hour. I would have expected an apology and some refreshments to compensate us. I partly chose the hotel as it had a gym. At the time of booking and at no time before arrival was I informed that the gym was out of use. I raised this with reception and again nothing was offered to compensate me. The room, 520, was too warm. I asked if the air conditioning could be put on, but the hotel refused. I tried to open the windows but it was far too noisy due to noise from the bars below. Even with the windows closed noise could be heard from the street below. The room itself was in clear need of an refurbishment. The carpet was discoloured with many stains, the walls included many chips and the bathroom grout was discoloured with mould. Overall we were very dissatisfied

Dear Mrs M., Thank you for taking the time to share your feedback regarding your stay at our hotel We truly regret that your rxperience did not meet your expectations and we sincerly apologize for the inconvenience caused . Please allow me to address the points you raised : Check in delay : We are sorry for the delay and the fact that your room was not ready upon arrival. We will investigate this matter to ensure that we improve our check-in preocess and avoid such delays in the future. Fitness Unvailable : we apologize for the incovenience caused by the unavailability for the gym, but it has been communicated on our website. We understand that this affected your stay and we will work on better informaing our guests about facility avalability in the future. Room temperature : As for the air conditionning, our hotel has seasonnal climate control, which is typically turned on during summer months. Condition of the room : we sincerly apologize for the state of room you wre assigned, inclluding the discolored carpet ; wall stains, and the bathroom grout. We are taking immediate steps to inspect the room in question. We greatly appreciate you bringing these issues to our attention. We understand that your experience fell short of your expectations. Once again , we apologize for the inconveniences and appreciate your feedback, wich help us to improve our services. Kind regards, Marie-Ange S.

Nice hotel but the bed sheets???

Customer review rating 3.0/5

Hans L. Solo - Confirmed reviews ALL

very good service. Perfect hotel breakfast - even if it took some time the 14th to refill the empty scrambled egg and bacon. Nice room. A bit low water pressure in the shower - bur how on earth can a 4 * hotel use bed sheets with 40% polyester???

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie-Ange S. Responsable Reception

In partnership with TripAdvisor

Other web-users rate our hotel

  • 481 reviews 9.3/10 Location
  • 646 reviews 6.7/10 Room
  • 701 reviews 9.1/10 Service
  • 336 reviews 8.6/10 Breakfast
  • 233 reviews 6.5/10 Cleanliness
  • 156 reviews 7.8/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Lille

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.