Novotel Lille Centre Grand-Place 4 stars

Customer review rating (ALL Rating) 4.5/5 1,138 reviews

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Novotel Lille Centre Grand-Place - Image 1
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116 rue de l'Hopital Militaire, 59000 LILLE, France

Description

Hotel extras

  • Located between Old Lille and the Grand Place

  • 4 rooms for your meetings and seminars

  • Spacious and quiet family rooms

  • Restaurant bar and terrace

  • Nouveau Siècle public parking near the hotel.

Our accommodation(s)

Hotel location

Novotel Lille Centre Grand-Place

116 rue de l'Hopital Militaire
59000 LILLE
France

GPS:50.637001, 3.058622

Telephone
Fax +33 3 28 38 53 54

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL CAFE

Craving fresh and tasty cuisine? Our restaurant welcomes guests in a friendly setting where they can try all of our gourmet dishes! So don't wait, book now!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,138 reviews

TripAdvisor Rating  3.9/5  1,309 reviews

Customer review rating 5.0/5

Esteban P. R. Couples - Confirmed reviews ALL

All good. Kind personnel, adequate and clean rooms, good food.

Dear Esteban P. R., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and appreciated the kindness of our staff, cleanliness of our rooms, and the quality of our food. Your satisfaction is our priority. Best regards, Marie-Ange S. Reception Manager

Customer review rating 4.0/5

Sumeet K. Families - Confirmed reviews ALL

I think it's a very well situated Novotel in Lille. Pro: - Centrally located, well connected to all main parts of the city but at the same time in a quiet street so very calm. - I got a gold member upgrade and a nice selection of drinks in fridge as welcome drinks - Staff was super friendly and kind each time, everything I asked for was taken care for. Any issues if they came, were resolved quickly - The room had ample of space and was clean, sheets were also quite clean - Small gym with some equipments (could be more connections to the pulley), but overall clean, with water cooler, toilet and enough space in gym. - The bar is beautiful part, I took my welcome drinks (these days only wine/beer/soft is offered at all Novotel's in Europe, no cocktails), but I was well received and always felt taken care of. - Front desk staff is super polite and always ready to help with suggestions and things to do. - Price was fantastic for the 2 nights, I spent there. Cons: - The hotel does need renovations(it has been painted a while ago) of walls, layout, carpets, etc but serious renovations can make this place amazing. - Curtains in the room could be better to cover the light coming from outside. - They need more light in the room I stayed in, it was tab bit dark. Overall suggestion they have outdoor space which can be made for children, but its unused or maybe its not part of hotel. But for the value of the place under 100 Euros, this is a fantastic place. It's not wow but it has a charm and you won't be disappointed.

Dear Sumeet K., Thank you for taking the time to share your experience at Novotel Lille Centre Grand-Place. We are delighted to hear that you appreciated our central location and the hospitality provided by our staff. It is always our aim to ensure our guests feel well cared for during their stay. We acknowledge your feedback regarding the need for renovations and improvements in room lighting and curtains. Your observations are valuable, and we will take them into consideration as we continuously strive to enhance our guests' experiences. We are also grateful for your suggestion about outdoor space for children; it is always helpful to receive insights that can guide our future plans. We appreciate your positive remarks about the overall value and charm of our hotel. Thank you once again for your review, and we hope to welcome you back on your next visit to Lille. Best regards, Marie-Ange S. Reception Manager

Definitely not a 4 star hotel, but good location

TripAdvisor rating 2.0/5

Jonathan S TripAdvisor review

We booked for a family of 3, upon arrival and check in, the extra bed wasn’t made - the lady at reception then came to make the 3rd bed. Handed us some extra towels which we filthy, so had to then change these too. Room is very dated, and generally in need of some upkeep (stained bath/sink, poor tiling, chipboard wallpaper. Not what is expected of Novotel having stayed at a few before, this was disappointing. Good location for city though, but car park is a good 5 min walk away which is something to be aware of if you have luggage to move.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marie-Ange S. Responsable Reception

Customer review rating 4.5/5

Christine S. Friends - Confirmed reviews ALL

I had a very comfortable stay at Novotel.Good beds, excellent breakfasts and friendly helpful staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie-Ange S. Responsable Reception

Customer review rating 4.5/5

Angela A. Friends - Confirmed reviews ALL

My stay was very enjoyable. Couldn't fault it

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Other web-users rate our hotel

  • 460 reviews 9.5/10 Location
  • 626 reviews 6.5/10 Room
  • 666 reviews 9.1/10 Service
  • 334 reviews 9/10 Breakfast
  • 233 reviews 5.9/10 Cleanliness
  • 150 reviews 5.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.