Novotel Lille Centre Grand-Place Hotel 4 stars

Customer review rating 4.3/5 6,348 reviews

ALLSAFE approved hotel

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Novotel Lille Centre Grand-Place
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+ 18 Services

Hotel extras

  • Charming hotel in the heart of the historic district

  • Stylish restaurant with terrace

  • Large, peaceful family rooms

  • Bike rental point and shuttle to the downtown area nearby

  • Secure public car park next to the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request (nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing Paying
  • Gift shop/newspaper shop
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request (nearby)
Business services
  • 6 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Lille Centre Grand-Place

116 rue de l'Hopital Militaire
59000 lille
france

Tel: +33328385353

Fax: (+33)3/28385354

Check-in from 15h00

Check out up to 12h00

  • CHR B CALMETTE 4 CANTONS :  1 RIHOUR

  • CHR B CALMETTE 4 CANTONS. :  1 REPUBLIQUE

  • FORT DE MONS :  2/1 LILLE FLANDRES

  • By plane

    LILLE LESQUIN At 11km / 6.84 miles

  • By train

    FLANDRES / EUROPE At 1km / 0.62 miles

GPS :50.637001, 3.058622

Our accommodation(s)

Spacious, contemporary, perfectly modular design. The Novotel room is a true space to live in, meeting all your needs. Big screen TV with Bein, RMC Sports, Chinese, Japanese, German channels and much more Benefit from a fiber optic WIFI connection in every room to surf the web faster. When you choose an Executive Room, enjoy superior comfort: bathrobe, slippers, Nespresso coffee and free minibar.

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

BAR

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 100

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Novotel Lille Centre Grand-Place

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,348 reviews

TripAdvisor Rating 4.0/5

1,222 reviews

Well located

Customer review rating 4.5/5

Guillaume Families - 03/09/2021 Confirmed reviews ALL

Very good service, flexible team and very nice people

Dear GUILLAUME F., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Super well located - great stay

Customer review rating 4.5/5

Vanessa C. Families - 28/08/2021 Confirmed reviews ALL

When in Lille we are always staying at Novotel Grand Place. It is fantastically located and at a great price ! Highly recommended

Dear VANESSA C., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Good stay but will not remain in memories

TripAdvisor rating 4.0/5

477Inspire598854 24/08/2021 TripAdvisor review

Very good location but standard Novotel with no surprise (neither good or bad). Good: location breakfast Bad: pillows are so uncomfortable. Sink partially plugged. Good for the value but not unforgettable.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ

old room well located

Customer review rating 2.0/5

Anonymous Couples - 07/08/2021 Confirmed reviews ALL

the building was old and room was old, needed to be renovated. good thing was it was quiet and we could open window for fresh air. housekeeping was well, service was good. unfortunately no room upgrade although gold member

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ Responsable Réception

Excellent sejour

Customer review rating 5.0/5

Emilie Couples - 24/07/2021 Confirmed reviews ALL

Top! RAS

Dear EMILIE C., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Excellent trip, amazing customer service

Customer review rating 4.5/5

Arnaud H. Families - 07/06/2021 Confirmed reviews ALL

Honestly the service we received was outstanding. We booked the wrong date and room but a solution was found very quickly and everything has been made so that we enjoy the trip. Room was very comfortable. A big thank you to the gentlemen that welcome us on Friday evening!

Dear ARNAUD H., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Great hotel and location

Customer review rating 5.0/5

Amy Families - 04/01/2021 Confirmed reviews ALL

We were warmly greeted, the room was clean and spacious. We were given advice about where to go and what to do in the area. The hotel is extremely well located. We had a relaxing and lovely break. Thank you!

Dear Amy G., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception
Customer review rating 1.0/5

Anonymous Families - 28/12/2020 Confirmed reviews ALL

The hotel is well located but it needs renovation (especially bathroom, toilets). Because of the Covid, the breakfast was terrible, 1. we pay the same price as normal breakfast and 2. we werent inform, if we have been informed we wouldnt have chosen that option. The receptionnist wasnt friendly at all.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Well located but dark room

Customer review rating 3.5/5

Axel H. Families - 25/12/2020 Confirmed reviews ALL

Well located hotel and very friendly staff. Nice room but Unfortunately too dark ( i had to request an additional lamp) especially as Retaurant closed (Covid) so needed to eat in the room. Room service not up to prices requestwd and status of the hotel :€16 for meals in bocals (and not fresh as best before date was 2024...). Frozen food would be a better alternative. Also a a valued guest a drink voucher for 2 instead of just for 1 (we were 2 adults) would have been very much appreciated.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ Responsable Réception

Average

Customer review rating 2.5/5

Anonymous Business - 26/11/2020 Confirmed reviews ALL

The rooms are tired. I had my first every complementary upgrade with accor despite having been a gold member for a long time. All this ctuslly consisted of was a complementary minibar that was not refilled during the week.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ Responsable Réception

calm and very nice stay

Customer review rating 3.5/5

D. Business - 06/11/2020 Confirmed reviews ALL

so calm with only 10 people in the Hotel. The guy at the reception was great. He did everything possible to help us and give us some advice during this confined period.

Dear JEROME D., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Well located

Customer review rating 3.0/5

Leonardo Couples - 19/09/2020 Confirmed reviews ALL

Good location, kind staff, services at minimum of standard (Covid cannot justified a so drastic reduction of the level of services such as room cleaning, breakfast, no night room service - it is a 4stars hotels)

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Stay during COVID

Customer review rating 3.5/5

Fabien Business - 12/09/2020 Confirmed reviews ALL

No menus available at the bar (only by QR code for those who have it) ; No cleaning lady throughout the week (remove your trash yourself, clean the room yourself...) ; But nice and friendly staff as usual.

Dear FABIEN L., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

Helpful and attentive staff

TripAdvisor rating 5.0/5

twofrancophiles Couples - 31/12/2019 TripAdvisor review

Located approximately 10 minutes walk from the Grand Place and from the Vieux Lille district, the hotel offers comfortable accommodation. Meals in the hotel, are copious and good value for money: we had an excellent evening meal on Christmas Day! The staff at Reception and in the Restaurant are extremely welcoming, friendly, helpful and efficient. This was our third stay and we hope to return.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Ange SAGNIEZ

Good stay

TripAdvisor rating 4.0/5

Roam34920222226 Business - 25/03/2019 TripAdvisor review

Close to city center, same layout of Novotel rooms - happy with this as it very much resembles other Novotel hotels in which I stayed - homey feeling :) I very much enjoyed my stay and if I go back to Lille I will choose Novotel again.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange Sagniez

Weekend away

TripAdvisor rating 4.0/5

ashleyd709 Couples - 05/12/2018 TripAdvisor review

We had a lovely stay in Lille. The hotel was ideally located it was really qiuet and the rooms were clean. Our only criticism was that the drain in the bathroom was really smelly. We did not use the restuarant so cannot comment.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ

Great service, good location

TripAdvisor rating 4.0/5

Dindu Couples - 04/10/2018 TripAdvisor review

Although hotel and rooms are feeling their age, the hotel is welcoming and staff excellent. They didn't have many options for vegans at breakfast, so they duly catered for it without fuss. So for that they get top marks. Hotel is well situated from the main squares and old town. Parking is available behind the hotel in the 'Nouveau Siecle' Car park (doesn't belong to Accor).

Thanks so much for this nice review. Best regards, Marie Ange SAGNIEZ

Wonderful hotel close to the Grand Place

TripAdvisor rating 5.0/5

maralap Couples - 27/09/2018 TripAdvisor review

The hotel is just the other side of the Grand Place, now the Place Charles De Gaulle. It's about a 20 minute walk from the Lille Europe Railway station. The hotel is easy to find. Reception was expecting us and the person behind spoke English far better than I speak French. We had an executive room and the amount of space that we had was wonderful. The whole place, our room, the corridor, the central area and the café is kept up to a very high standard. We didn't have breakfast in the café but we did have a drink in there. The staff are very friendly and reception is manned 24 hours a day. Lille is lovely and I can't imagine that we could have had a better time in any other hotel. highly recommended.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not great!

TripAdvisor rating 3.0/5

chrissyb161 Couples - 22/06/2018 TripAdvisor review

Not as clean and professional as the Novotels I've stayed at in the UK. I had paid for an executive room. When we arrived our room wasn't ready and my partner and I were put in a standard room which was awful. I complained and they put us in an

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marie Ange SAGNIEZ

Good base for a tourist weekend in Lille

TripAdvisor rating 4.0/5

Chrissie F Family - 24/01/2018 TripAdvisor review

Great location near the Grand Place, charming, helpful staff, thank you for the restaurant recommendations, both were excellent, a practical room, with a comfy bed, funny oiled pillows though, and importantly, a very good breakfast with good coffee! All in all, a very good base for a most enjoyable tourist weekend in Lille.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ

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