Customer review rating 4.3/5 5,897 reviews
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Charming hotel in the heart of the historic district
Stylish restaurant with terrace
Large, peaceful family rooms
Bike rental point and shuttle to the downtown area nearby
Secure public car park next to the hotel
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 12h00
116 rue de l'Hopital Militaire
Contact email :
Check-in from 15h00
Check out up to 12h00
CHR B CALMETTE 4 CANTONS : 1 RIHOUR
CHR B CALMETTE 4 CANTONS. : 1 REPUBLIQUE
FORT DE MONS : 2/1 LILLE FLANDRES
LILLE LESQUIN At 11km / 6.84 miles
FLANDRES / EUROPE At 1km / 0.62 miles
GPS :50.637001, 3.058622
Spacious, contemporary, perfectly modular design. The Novotel room is a true space to live in, meeting all your needs. Big screen TV with Bein, RMC Sports, Chinese, Japanese, German channels and much more Benefit from a fiber optic WIFI connection in every room to surf the web faster. When you choose an Executive Room, enjoy superior comfort: bathrobe, slippers, Nespresso coffee and free minibar.
Number of meeting rooms: 6
Maximum size: 100 m²
Maximum capacity: 90 people
100% genuine reviews from our guestsFind out more
Not as good as we thought it would be
Clive T. Families - 28/02/2020 Confirmed reviews ALL
I booked and paid for two rooms for my wife and myself (one room ) and the other for my two daughters. The rooms which were booked and paid for in advance on 26th January were each described as Superior Room with 1 Double Bed and 1 Single Bed - whilst booking I made a special request that in one of the two rooms a single bed be prepared in advance. When we arrived on the evening of 20th February we were allocated Rooms 200 and 206. Room 206 was the only one with a separate single bed - not made up ! This room was the one then occupied by my daughters - a request was made of reception for the single bed to be made up - my daughter was told that there was no-one available at that time to make up the spare bed - the girls then made it up themselves.Room 206 did not have a hairdryer as was advertised. My wife and I occupied Room 200 - clearly this room was one intended for disabled persons and was not a "Superior Room with I double bed and I single bed" - there was only one bed in the room. The room was not very well appointed in terms of wardrobe space nor hooks for coats etc ( there were none ) and it had poor lighting . On our first night I asked at reception if we could be moved to another room as Room 200 did not have a bath and shower ( as was the case in 206 ) but only a shower/wet room ( with minimal shelving and storage ) clearly designed for less able bodied guests. The room was also immediately opposite the lift and somewhat noisy - clearly intended to be there for ease of disabled access. I was told that the hotel was full from the following day for the weekend and it was not practicable to be moved to another room. This was all very disappointing and not what we had expected nor indeed what we had paid for. I have now received an email inviting me to leave a review on Trip Advisor - I shall defer this in the expectation please that I shall receive a response from you to these comments - I look forward to hearing from you as soon as convenient please
Anonymous Families - 24/02/2020 Confirmed reviews ALL
Great location, clean and comfortable room, very decent food (breakfast and evening meal), friendly staff.
Nice normal hotel. Helpful staff
Neil L. Business - 19/02/2020 Confirmed reviews ALL
It was fine. Nothing great and I didn’t see 4 star. But ok and staff were very good.
V. Business - 06/02/2020 Confirmed reviews ALL
After a week of efforts, I have not managed ti get an invoice with the right invoicing address and VAT id. This is just amazing how bad the service is for something that is so easy to do considering that I made the effort to writh down the invoicing address the first day when I checked in and the day after in an email after I checked out. It's been the most expensive hotel in which I stayed in the past 3 years and the poorest service.
Well located and newly renovated
Anonymous Friends - 27/01/2020 Confirmed reviews ALL
Good location, very clean rooms and polite staff. Only downside was breakfast. Hot breakfast items were not re-stocked a good 45 minutes before the end of service. Ability to cook your own eggs was good in principle but after cracking raw eggs I needed to wash hands but there is nowhere in the breakfast room to do this... Would stay for the hotel but skip the breakfast next time.
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