Mercure Lille Centre Grand-Place Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 8,382 reviews

ALLSAFE approved hotel

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Mercure Lille Centre Grand-Place Hotel
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+ 16 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Boutique hotel in the heart of Lille

  • Train stations 10min walk away

  • Lounge kitchen: catering to make you feel at home.

  • Opera public car park near the hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Lille Centre Grand-Place Hotel

2 boulevard Carnot
59000 lille
france

Fax: (+33)3/20147148

Check-in from 15h00

Check out up to 12h00

  • LILLE CENTRE:  1 RIHOUR/GARE FLAN

  • By plane

    LILLE LESQUIN At 15km / 9.32 miles

  • By boat

    CALAIS At 90km / 56.25 miles

  • By car

    AUTOROUTE A1 At 3km / 1.88 miles

  • By car

    AUTOROUTE A22 At 12km / 7.5 miles

  • By car

    AUTOROUTE A25 At 5km / 3.13 miles

  • By train

    LILLE EUROPE At 0.8km / 0.5 miles

  • By train

    LILLE FLANDRES At 0.5km / 0.31 miles

GPS:50.638104, 3.065183

Hotel services

Check-in from - Check out up to

In summary
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Cuisine Lounge Non contractual photo

Relax in our cozy, laid-back bar and choose from its selection of Mercure wines. Try our cocktails and gourmet wines, or share a charcuterie platter with friends. Our team is always there to greet you with a smile!

Our accommodation(s)

Choose from different room categories: a Standard Room or a Superior Room to take advantage of a wider range of services.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 45

  • Maximum capacity: 15 people

Find out more

Our guest reviews for
Mercure Lille Centre Grand-Place Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

8,382 reviews

TripAdvisor Rating 4.0/5

1,471 reviews

excellent location and service

Customer review rating 4.5/5

Robert S. Couples - 11/01/2022 Confirmed reviews ALL

When in Lille, this hotel is perfectly situated in the historical city center. Very friendly and helpful staff.

Super location with friendly staff

Customer review rating 4.5/5

Derek H. Couples - 13/12/2021 Confirmed reviews ALL

My partner and I spent 4 nights at the hotel while taking a break in Lille. The staff were very helpful in all we required and the hotel provided a safe, calm and quiet location to rest and relax after exploring the city. All the main attractions were close by and the choice of restaurants and shops was excellent. The breakfast buffet was extensive and set us up for our busy days.

Excellent location

Customer review rating 5.0/5

Anonymous Solo - 10/12/2021 Confirmed reviews ALL

Very comfortable and spacious rooms, with fridge, television, tea and coffee facilities. Good sized bathroom with robe and slippers. The location is in the core of the walking area of the city and near the stations Self service buffet breakfast is plentiful Reception staff welcoming, warm, helpful and friendly

Great experience for our first international travel since start of the pandemic

Customer review rating 5.0/5

Barry Families - 06/12/2021 Confirmed reviews ALL

COVID protection was scrupulously followed yet the hotel felt relaxed and welcoming. Service staff were friendly and attentive. Social distancing arrangements worked well in the lobby and breakfast room, unobtrusive but safe. Rooms were spotlessly clean and prepared for our arrival ahead of check-in time. The quality and variety of food provided at the breakfast buffet was good, particularly under the current restrictions. We drove via the channel tunnel but left our car in the underground car park next to the hotel (€14.50 for 24 hours) because the hotel was so centrally located. The Christmas market, and lots of nice restaurants, bars and shops are only a couple of minutes’ walk.

Well located and comfortable.

Customer review rating 4.5/5

Andy M. Friends - 04/12/2021 Confirmed reviews ALL

Very enjoyable and would not think twice to stay with you when I return to Lille.

Nice staff, well located, comfortable room.

Customer review rating 4.5/5

Anonymous Couples - 29/11/2021 Confirmed reviews ALL

Helpful and pleasant staff who selected and booked three restaurants for our evening meals outside the hotel . After we had obtained a second chair for our room and after someone came up to open the safe, we found thr room comfortable with an excellent view. Very good locaton and the breakfsasts were fine. A pleasant three night stay.....we will come again next year!

Good location, poor interior standard

Customer review rating 1.0/5

D. Business - 24/11/2021 Confirmed reviews ALL

Hotel needs major refurbishment. Corridors and bedrooms badly presented. Very small room

Dear Martyn D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine Baudry Directrice

A pleasant surprise.

Customer review rating 4.5/5

From S. Couples - 21/11/2021 Confirmed reviews ALL

This hotel is extremely well located. It was clean, attractive and the staff were friendly.

Average in every way...

Customer review rating 2.5/5

Simon Solo - 18/11/2021 Confirmed reviews ALL

Old fashioned Hotel which is looking tired. Overpriced for what it is. Bedroom was very small (weirdly oversized bathroom).

Dear Simon C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine Baudry Directrice

A friendly experience

Customer review rating 4.5/5

Dennis C. Friends - 09/11/2021 Confirmed reviews ALL

From the first minute I entered the hotel the staff where so pleasant and friendly.

Well located - nice hotel

Customer review rating 4.0/5

John Friends - 01/11/2021 Confirmed reviews ALL

Great location. Welcoming staff. Room was a little on the small size but worthy for the location.

Excellent service

Customer review rating 5.0/5

Mrs J. L. Couples - 31/10/2021 Confirmed reviews ALL

We celebrated our anniversary and were made to feel very welcome and our requests were all met with exceptional customer service from the member of your reception staff Quentin !

Good location and staff

Customer review rating 3.5/5

Alton Families - 31/10/2021 Confirmed reviews ALL

The location is good for a city visit of Lille. Hotel could do with an upgrade interior wise. Breakfast is ok but more. It should not be hard to update the quality of food and make it way better than today. Staff is excellent, charming and caring.

Well located

Customer review rating 5.0/5

Daniel Solo - 26/10/2021 Confirmed reviews ALL

Well located hotel. Quiet and comfortable room. Excellent breakfast. Fast check-in and check out.

The hotel was clean and the staff helpful and friendly

Customer review rating 3.5/5

Anonymous Business - 19/09/2021 Confirmed reviews ALL

Very happy with the service

very nice

TripAdvisor rating 5.0/5

Susan G Family - 03/12/2019 TripAdvisor review

Great location, lovely employees, clean room, good beds, good bathroom. Very nice service. The rooms are "European small" of course, but extremely efficient and comfortable. Walkable from the train station.

Dear Susan, Thank you so much for your wonderful review :) It's a real pleasure to read so much satisfaction :) See you soon ! Delphine Baudry - General Manager Mercure Lille Centre Grand Place

Wine show visit from London

TripAdvisor rating 5.0/5

Andrew C Couples - 20/11/2019 TripAdvisor review

Travelled with some friends to the Salon des Vins des Vignerons Indépendants show and thoroughly enjoyed our stay here, great location and service. Plus the rooms are very comfortable and spacious. Loved it!

And we love your review !! Thank you Andrew :) See you next year ! Delphine Baudry - Directrice Mercure Lille Centre Grand Place

Traditional House

TripAdvisor rating 4.0/5

Klaus5458 Couples - 31/08/2019 TripAdvisor review

Excellent location in the city center. Lots of attractions nearby. Public parking is nearby. 2 mins to walk and not too expensive 29.- EUR from Friday eve to Sunday aftrenoon. The suite we had was spacey with living and bedroom as well as huge bathroom with window. Furniture is in very good condition but looks anyway old fashioned, Some medium high white closets do not really fit to the style - gives anyway a bit of strange mix.. Staff was very friendly and attentative. B'feast was very rich, waiter and waitress took care for everything. Do not have a real restaurant but you can prpare some microwave food. Bar has a good choice! Unfortunately card insert for power supply was broken. Recetionit fixed it as good as he can but was not repaired the next day - well was Saturday.. Really no drama! Whenever in future in Lille I will return as for loctaion and staff. They are not only friendly but chaleureux, whicht is much more!

Dear Guest, We are delighted that you had a good stay with us ! Thank you very much for your very positive feedback ! See you soon Delphine Baudry - General Manager Lille Centre Grand Place

disappointing return to Lille

TripAdvisor rating 2.0/5

johncT8390SL Couples - 31/07/2019 TripAdvisor review

I'm puzzled by the Accor groups branding strategy. The Mercure in Lyon was superb, modern & the staff could not have been more helpful. In Lille the hotel is tired, has very cheap & tacky decoration, particularly in the bedrooms. The hotel had two staff working on Saturday evening who could not even find any crisps to go with drinks! Cognac was served in 'toothbrush' tumbler! Air conditioning in the room didn't work. There are many good hotels nearby in the centre who provide better value for money!

Dear johncT8390SL, I am really sorry to read your comment and apologize for the service at the bar, which should have lived up to your expectations. We thank you for taking the time to share your experience, thanks to which we will be able to correct this very quickly. We hope you will give us the chance to show you our usual welcome ... Yours truly Delphine Baudry - General Manager - Mercure Lille Centre Grand Place

Perfect location

TripAdvisor rating 5.0/5

Resort14582 Business - 08/03/2019 TripAdvisor review

The hotel is a 10 minute walk from the Eurostar terminal . its 2 minutes away from the Main square and almost all the things to see....and places to eat The staff are really helpful, and the rooms well kept with good Bathrooms.

Dear Guest, Thank you so much ! We are delighted that you had a good stay with us ! It will be a pleasure to see you again !! Delphine Baudry - General Manager - Mercure Lille Centre Grand Place

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