Helpful and pleasant staff who selected and booked three restaurants for our evening meals outside the hotel . After we had obtained a second chair for our room and after someone came up to open the safe, we found thr room comfortable with an excellent view. Very good locaton and the breakfsasts were fine. A pleasant three night stay.....we will come again next year!

Hotel needs major refurbishment. Corridors and bedrooms badly presented. Very small room

This hotel is extremely well located. It was clean, attractive and the staff were friendly.

Old fashioned Hotel which is looking tired. Overpriced for what it is. Bedroom was very small (weirdly oversized bathroom).

From the first minute I entered the hotel the staff where so pleasant and friendly.

Great location. Welcoming staff. Room was a little on the small size but worthy for the location.

We celebrated our anniversary and were made to feel very welcome and our requests were all met with exceptional customer service from the member of your reception staff Quentin !

The location is good for a city visit of Lille. Hotel could do with an upgrade interior wise. Breakfast is ok but more. It should not be hard to update the quality of food and make it way better than today. Staff is excellent, charming and caring.

Well located hotel. Quiet and comfortable room. Excellent breakfast. Fast check-in and check out.

Very happy with the service

Great location, lovely employees, clean room, good beds, good bathroom. Very nice service. The rooms are "European small" of course, but extremely efficient and comfortable. Walkable from the train station.

Travelled with some friends to the Salon des Vins des Vignerons Indépendants show and thoroughly enjoyed our stay here, great location and service. Plus the rooms are very comfortable and spacious. Loved it!

Excellent location in the city center. Lots of attractions nearby. Public parking is nearby. 2 mins to walk and not too expensive 29.- EUR from Friday eve to Sunday aftrenoon. The suite we had was spacey with living and bedroom as well as huge bathroom with window. Furniture is in very good condition but looks anyway old fashioned, Some medium high white closets do not really fit to the style - gives anyway a bit of strange mix.. Staff was very friendly and attentative. B'feast was very rich, waiter and waitress took care for everything. Do not have a real restaurant but you can prpare some microwave food. Bar has a good choice! Unfortunately card insert for power supply was broken. Recetionit fixed it as good as he can but was not repaired the next day - well was Saturday.. Really no drama! Whenever in future in Lille I will return as for loctaion and staff. They are not only friendly but chaleureux, whicht is much more!

I'm puzzled by the Accor groups branding strategy. The Mercure in Lyon was superb, modern & the staff could not have been more helpful. In Lille the hotel is tired, has very cheap & tacky decoration, particularly in the bedrooms. The hotel had two staff working on Saturday evening who could not even find any crisps to go with drinks! Cognac was served in 'toothbrush' tumbler! Air conditioning in the room didn't work. There are many good hotels nearby in the centre who provide better value for money!

The hotel is a 10 minute walk from the Eurostar terminal . its 2 minutes away from the Main square and almost all the things to see....and places to eat The staff are really helpful, and the rooms well kept with good Bathrooms.