Mercure Lille Centre Grand-Place Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,666 reviews

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Mercure Lille Centre Grand-Place Hotel - Image 1
Mercure Lille Centre Grand-Place Hotel - Image 2
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Mercure Lille Centre Grand-Place Hotel - Image 4
2 boulevard Carnot, 59000 LILLE, France

Description

Hotel extras

  • 4★ boutique hotel in the heart of Lille, a stone's throw from Grand'Place.

  • Within walking distance of Lille Flandres and Lille Europe train stations

  • Eco-friendly hotel, certified Green Key.

  • Bar lounge with appetizer platters to share

  • Take advantage of a balcony in some of our rooms.

Our accommodation(s)

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Room 1

Hotel location

Mercure Lille Centre Grand-Place Hotel

2 boulevard Carnot
59000 LILLE
France

GPS:50.638104, 3.065183

Telephone
Fax +33 3 20 14 71 48

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CUISINE LOUNGE

Relax in our cozy, laid-back bar and choose from its selection of Mercure wines. Try our cocktails and gourmet wines, or share a charcuterie platter with friends. Our team is always there to greet you with a smile!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,666 reviews

Customer review rating 2.0/5

Belen M. D. P. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. We are sincerely sorry that your stay did not meet your expectations. The issues you experienced with the empty soap dispenser and, more importantly, the repeated failure to replenish the coffee, milk and sugar despite your requests are not acceptable. We fully understand your frustration, especially as these are basic amenities that should have been provided promptly. Please accept our sincere apologies for the lack of responsiveness you experienced. This does not reflect the level of service we strive to deliver, and your comments have been shared with our reception and housekeeping teams so that this situation is not repeated. We also regret that the value of your stay did not match the rate paid and that this experience has affected your confidence in our hotel and in the Accor brand. Although we understand your disappointment, we hope you might one day give us another opportunity to restore your confidence and provide the level of service you were expecting. Delphine Wattellier, General Manager Mercure Lille Centre Grand Place.

Customer review rating 4.5/5

Richard K. Families - Confirmed reviews ALL

Thank you very much for your kind review and for your loyalty as an ALL Classic member. We are delighted that you enjoyed our central location, the comfort of your room, the balcony overlooking the Opera House and the Grand Place, as well as the friendliness of our team. We are also pleased that our water dispensers and the updated air-conditioning settings helped make your stay more comfortable during the warm weather. We appreciate your feedback regarding the bathroom and the empty shower gel dispenser. Please accept our apologies for this oversight, which does not reflect our usual standards. Your comments have been shared with our housekeeping team to help us improve. We also thank you for your suggestion regarding check-in time. While our rooms are guaranteed from 3:00 p.m. to allow our teams the necessary time to prepare them to the highest standards, we are always happy to provide earlier access whenever availability allows. We hope to have the pleasure of welcoming you back to Mercure Lille Centre Grand Place on your next visit to Lille. Delphine Wattellier, General Manager Mercure Lille Centre Grand Place.

Customer review rating 4.5/5

Jim A. C. S. Couples - Confirmed reviews ALL

Thank you very much for your kind review. We are delighted to hear that you enjoyed our central location, with Lille's main attractions, restaurants, A. public transport all within easy walking distance. It is also wonderful to know that you found your room comfortable A. clean, A. that our team gave you a warm A. friendly welcome. We truly appreciate your recommendation A. hope to have the pleasure of welcoming you back on your next visit to Lille. Delphine Wattellier, General Manager Mercure Lille Centre Grand Place.

Customer review rating 4.5/5

Daniele T. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback and for your loyalty as an ALL Classic member. We are delighted that you enjoyed our central location and the peaceful atmosphere of the hotel, making it easy to explore Lille's main attractions. We also appreciate your kind words about our team. We are sorry to read your comments regarding our environmental initiatives. Our approach is based on concrete actions, such as eliminating single-use plastic bottles, installing water stations on every floor, reducing packaging, and promoting local products whenever possible. We understand that these efforts may not always be visible, and your feedback encourages us to communicate them more clearly. We hope to have the pleasure of welcoming you back on your next visit to Lille. Delphine Wattellier, General Manager Mercure Lille Centre Grand Place.

Customer review rating 5.0/5

Dawn S. Friends - Confirmed reviews ALL

Thank you very much for your wonderful review and for your loyalty as an ALL Classic member. We are truly delighted to read that we remain your first choice hotel in Lille. Your compliments about our location, the cleanliness of the hotel, and especially the friendliness and professionalism of our team mean a great deal to us. It is also a pleasure to know that you appreciate the ease of booking through ALL.com and that your room is always ready upon arrival. We look forward to welcoming you back for another enjoyable stay in Lille. Delphine Wattellier, Directrice Mercure Lille Centre Grand Place.

Other web-users rate our hotel

  • 711 reviews 9.8/10 Location
  • 1,000 reviews 5/10 Room
  • 877 reviews 8.9/10 Service
  • 11 reviews 7.1/10 WiFi
  • 554 reviews 4.3/10 Comfort
  • 412 reviews 7.8/10 Breakfast
  • 259 reviews 4.5/10 Cleanliness
  • 244 reviews 4.7/10 Amenities

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