Customer review rating 4.2/5 8,061 reviews
ALLSAFE approved hotel
Labeled ALLSAFE by Bureau Veritas
Boutique hotel in the heart of Lille
Train stations 10min walk away
Station V'Lille, self-service bikes nearby
A team at your disposal 24 hours a day
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 12h00
Choose from different room categories: a Standard Room or a Superior Room to take advantage of a wider range of services.
Classic Room with 1 double bed
Privilege Room with 1 double bed
Classic Room with twin beds
Classic Room with 1 single bed
Number of meeting rooms: 1
Maximum size: 45 m²
Maximum capacity: 15 people
100% genuine reviews from our guestsFind out more
Sanjeet T. Families - 08/09/2021 Confirmed reviews ALL
We stayed for 2 nights in 2 separate rooms - 1 for the children and 1 for adults. The children were upgraded to a Jr Suite and the check-in procedure was very smooth, warm and courteous. This was the 1st time for us staying at a Mercure, as we typically stay at M Gallery, Pullman or Sofitel. The hotel itself was very well situated in the heart of Lille and near the train station. We expected the hotel to be considerably more upscale than what it actually was especially from the pictures. But apart from that, we really have NO complaints. The breakfast was excellent, the staff was very polite and helpful. It was ideal for the purpose of our stay.
Lynda L. Solo - 07/09/2021 Confirmed reviews ALL
Having stayed in quite a few Accor hotels, including in France, this stay fell markedly short of my expectations. I booked a Privilege room, as I usually do, but this was considerably inferior to other Privilege standards. The room was tiny. So much that the only place to put my case was in the shower room! The bed was also smaller than in other Privilge rooms. I’d paid for Bed and Breakfast but quite honestly I didn’t want to have breakfast in the room, as it was no pleasure at all to be there. Also, the lounge was not well decorated or comfortable or up to modern standards. And the breakfast area looked basic. Having a drink or meal there would not be pleasant. To make things worse, there was a real shortage of staff. When I arrived and later when I came down planning to have a drink only one poor member of staff was trying to do everything. This wasn’t his fault and he was pleasant, but it all added to the impression I had come to a basic 2 star hotel for business travellers, not to one of the Mercure hotels I normally enjoy. The decoration was also very tired. I will definitely not be returning to that hotel, which overall was not good value for the money I paid. I’ll certainly give Accor another chance, but will be more careful in checking out the details in future. I had just come from the Accor McGallery hotel in Arles which fully met my expectations and provided a delightful experience. But this didn’t!
Mark S. Business - 18/12/2020 Confirmed reviews ALL
Great experience, Considering we are in Covid, the hotel mangere3d this sensibly and professionally and this helped me feel safe and relaxed. It was understandable with ref to breakfast and the bar and public areas that these areas were off limits. Breakfast in the room was great. Thank you
Heart of the city
Luc Business - 18/10/2020 Confirmed reviews ALL
Very easy to find in the heart of the city, a few minutes walking distance from the main two train stations. Very nice hotel with nice rooms. Employees were friendly.
Brian R. Families - 30/09/2020 Confirmed reviews ALL
Good but a little strange during this pandemic
Our most recent 20 reviews
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