Mercure Lille Centre Grand-Place Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,476 reviews

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Mercure Lille Centre Grand-Place Hotel - Image 1
Mercure Lille Centre Grand-Place Hotel - Image 2
Mercure Lille Centre Grand-Place Hotel - Image 3
Mercure Lille Centre Grand-Place Hotel - Image 4
2 boulevard Carnot, 59000 LILLE, France

Description

Hotel extras

  • Boutique hotel in the heart of Lille.

  • Train stations within 10 minutes' walk.

  • Certified Green Key

  • "Cuisine Lounge": catering to make you feel at home.

  • Public parking lot (Opéra) near the hotel.

Our accommodation(s)

Hotel location

Mercure Lille Centre Grand-Place Hotel

2 boulevard Carnot
59000 LILLE
France

GPS:50.638104, 3.065183

Telephone
Fax +33 3 20 14 71 48

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cuisine Lounge

Relax in our cozy, laid-back bar and choose from its selection of Mercure wines. Try our cocktails and gourmet wines, or share a charcuterie platter with friends. Our team is always there to greet you with a smile!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,476 reviews

TripAdvisor Rating  3.9/5  1,570 reviews

Certificate of excellence 2024

Room too small for two. Toilet inadequate water supply.

Customer review rating 2.5/5

John B. Friends - Confirmed reviews ALL

I stayed here last September and it was absolutely ok. However four nights for two guys in a very small room was not good. The staff are great. The location is excellent but the hotel needs an upgrade to return to a normal level of Mercure quality.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We regret to hear that the size of your room did not meet your expectations, and we appreciate your comments on the water supply in the toilet. It is encouraging to know that our staff and location were highlights of your experience. We are continuously striving to enhance our services and facilities to ensure a comfortable stay for all our guests. Best regards, Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Great location, very courteous staff

Customer review rating 5.0/5

Andrea Business - Confirmed reviews ALL

I staid for a week at the end of February. Everything was very satisfactory. The staff very friendly and courteous. I would certainly book again.

Dear Guest, Thank you for your kind feedback regarding your recent stay. We are thrilled to hear that you found our location convenient and our staff accommodating. We look forward to welcoming you back in the future. Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Tiny rooms & super cold breakfast room

Customer review rating 3.0/5

Ghislaine B. Solo - Confirmed reviews ALL

Great location! Well, super tiny rooms ans super cold at reception and in the breakfast area.

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location. We will take your remarks about room size and the breakfast area into consideration as we strive to enhance our guest experience. Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Location is perfect, hotel needs refreshing

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

The hotel is in a good location but the room I was staying was definitely not of a 4 star hotel. The bathroom needs to be renovated, the sofa bed was uncomfortable and the furniture was quite old, see for example the white cabinets in the rooms that do not match with anything. Breakfast was good but standard.

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your compliments about our location and breakfast. However, we regret to hear that your room did not meet your expectations in terms of comfort and decor. We continuously assess our facilities and will take your comments into consideration as we plan future improvements. Sincerely, Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Lovely hotel

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Hotel has a great location and staff are very friendly. We enjoyed our stay, room was very comfortable. We didn’t enjoy breakfast but that was more about personal taste. We would definitely recommend this hotel and wouldn’t hesitate about booking it again if we were to visit Lille again

Dear Guest, Thank you for your kind words regarding your stay at Hôtel Mercure Lille Centre Grand-Place. We are delighted to hear that you appreciated our location and the friendliness of our staff. We understand that breakfast preferences can vary, and we appreciate your feedback. We look forward to welcoming you back on your next visit to Lille. Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

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Other web-users rate our hotel

  • 627 reviews 9.7/10 Location
  • 887 reviews 5.8/10 Room
  • 803 reviews 9.2/10 Service
  • 6 reviews 7.9/10 WiFi
  • 514 reviews 4.9/10 Comfort
  • 393 reviews 7.8/10 Breakfast
  • 213 reviews 6.5/10 Cleanliness
  • 119 reviews 2.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.