ibis Lille Centre Grand-Place 3 stars

Customer review rating (ALL Rating) 4.1/5 1,500 reviews

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Description

Hotel extras

  • Perfect location at the entrance to the old town, next to La Grand Place

  • 24-hour light catering service available

  • Private car park, subject to reservation

  • A personal hotel with a warm team

  • Free WiFi throughout the hotel

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Lille Centre Grand-Place

21, rue Lepelletier
59000 LILLE
France

GPS:50.638255, 3.063061

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,500 reviews

Customer review rating 4.0/5

Simon S. Friends - Confirmed reviews ALL

Dear M. S., Thank you for taking the time to share your feedback. We are pleased to hear you appreciated our location and the friendliness of our staff. We acknowledge your concerns regarding the lift and mattress comfort and will take your comments into consideration for future improvements. Best regards, ibis Lille Centre Grand-Place

Customer review rating 5.0/5

Patrice J. Couples - Confirmed reviews ALL

Cher Patrice J., Nous vous remercions pour vos commentaires positifs concernant notre emplacement central. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous et que notre hôtel était idéalement situé pour explorer la ville. Cordialement, ibis Lille Centre Grand-Place

Customer review rating 1.0/5

Matthew D. Couples - Confirmed reviews ALL

Dear Matthew D., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the challenges you encountered during your visit, particularly concerning the communication regarding your reservation and the condition of the hotel. I regret that your experience with our team did not meet your expectations. It is our policy to assist guests as much as possible, and I understand your frustration regarding the response you received about your non-refundable booking. Additionally, I am sorry to hear about the issues with your room, including the door functionality, cleanliness, and elevator service. Your comments are invaluable, and I assure you they will be reviewed with our management team to enhance our service and facilities. We appreciate your comparison with the ibis in Brussels, and I will ensure your feedback is relayed to the appropriate departments. We strive to provide a comfortable experience for all our guests, and your insights are essential for our improvement. Thank you once again for your feedback, and I hope you might consider giving us another opportunity in the future. Best regards, ibis Lille Centre Grand-Place

Customer review rating 3.5/5

Brian W. Couples - Confirmed reviews ALL

Dear Mr W., Thank you for your feedback. We sincerely appreciate your positive comments about our location, comfort, and staff. Your insights are valuable, and we will consider them for future improvements. Best regards, ibis Lille Centre Grand-Place

Customer review rating 4.5/5

Jane L. Families - Confirmed reviews ALL

Dear Jane L., Thank you for your kind words regarding your recent stay at ibis Lille Centre Grand-Place. We are delighted to hear that you found our location to be convenient and that you enjoyed your time with us. We look forward to welcoming you back in the future. Best regards, ibis Lille Centre Grand-Place

Other web-users rate our hotel

  • 523 reviews 9.2/10 Location
  • 720 reviews 4.7/10 Room
  • 607 reviews 9.1/10 Service
  • 8 reviews 7.1/10 WiFi
  • 491 reviews 3/10 Comfort
  • 242 reviews 6.1/10 Cleanliness
  • 238 reviews 7.1/10 Breakfast
  • 166 reviews 1.8/10 Amenities

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