Novotel Suites Gare Lille Europe 4 stars

Customer review rating (ALL Rating) 4.2/5 1,296 reviews

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Description

Hotel extras

  • In the heart of Euralille, business center and shopping center

  • Takeaway catering service

  • In the immediate vicinity of Lille Europe train station

  • Public car park "Gare B" right next to the hotel.

  • 24-hour Web Corner on a Mac and paid public car park

Our accommodation(s)

Book this hotel
Room 1

323 sq.ft. suite: mini-bar, microwave, kettle, Nespresso coffee, separate shower and tub. Equipped with a double bed, single convertible sofa bed and single rollaway bed. Enjoy the Canal + TV channels.

Max. number of persons
4
Area
From 30 / 322 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Single sofa bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Phone with 2 handsets in room

Tv Facilities

  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 26'/66 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 30 / 322 sq ft
  • Bedding 1 x Queen size bed(s) and 2 x Single sofa bed(s)
  • Accessible room

Perks just for you! The 323 sq.ft. Executive Suite sleeps up to four people with VIP amenities: bathrobes, slippers, free drinks, Nespresso coffee. Suite with double bed, single sofa bed and rollaway bed.

Max. number of persons
4
Area
From 30 / 322 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Single sofa bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Phone with 2 handsets in room

Tv Facilities

  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 26'/66 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Novotel Suites Gare Lille Europe

Boulevard de Turin
59000 LILLE
France

GPS:50.638861, 3.076622

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 126 rooms
  • 4 rooms for people with reduced mobility
  • 35 family rooms
  • 8 connecting rooms
  • 113 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge

Family

Services for children

  • Indoor playground for children
  • Foosball

Sports and leisure

Gym

  • On site

Bodybuilding equipment/Gym

  • On site

LE COMPTOIR NOMADE

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Bar Type
LOBBY BAR
Capacity
70
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Continental buffet

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,296 reviews

Customer review rating 3.5/5

Anuraag B. Families - Confirmed reviews ALL

Dear sir, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our excellent location and the efficiency of our reception team. Your comments are valued, and we will use them to enhance our guests' experience in the future. Lisa/reception

Customer review rating 3.0/5

Franois W. Families - Confirmed reviews ALL

Dear sir, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our welcoming staff and the hotel's location. However, I apologize for the condition of your room, as cleanliness and maintenance are priorities for us. Your comments will be noted for our ongoing assessment of our facilities. We value your insights and hope to enhance your experience should you return. Lisa/reception

Customer review rating 1.5/5

Thomas G. Business - Confirmed reviews ALL

Customer review rating 3.0/5

Iuliia S. Families - Confirmed reviews ALL

Dear Madam, Thank you for taking the time to share your experience with us. We are pleased to hear that you found our hotel comfortable and appreciated the friendliness and helpfulness of our team. We are, however, truly sorry for the succession of inconveniences you experienced during your stay. Although our team promptly arranged a room change following the hot water issue, we regret that you then encountered a problem with the bathroom sink in your new room. We understand how inconvenient it must have been, particularly having to use the kitchen sink or shower for basic daily needs. We also regret that, due to the late hour, it was not possible to offer you another room at that point. Your comments have been shared with our technical and housekeeping teams so that these issues can be addressed and such situations avoided in the future. Please accept our sincere apologies for these inconveniences. We hope to have the opportunity to welcome you again and provide you with the comfortable and trouble-free stay you should expect from us. The management

Customer review rating 5.0/5

Stuart C. Couples - Confirmed reviews ALL

Dear Stuart C., Thank you for taking the time to review us following your stay at the Novotel Suites Lille Europe. Our teams pay particular attention to this questionnaire, which enables us, on the one hand, to understand your experience during your stay in Lille and, on the other, to make improvements where necessary. Having read your feedback, we are delighted to see that you were very satisfied with our services. Ensuring your stay goes smoothly is our top priority, and we are delighted to receive such high praise in this regard. We look forward to welcoming you back to our hotel. Kind regards, Reception Sammy

Dear sir, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our excellent location and the efficiency of our reception team. Your comments are valued, and we will use them to enhance our guests' experience in the future. Lisa/reception

Customer review rating 3.0/5

Franois W. Families - Confirmed reviews ALL

Reception and staff were nice and welcoming, but the rooms really need some renovation, stains on the carpet, outdated bathroom and equipment… It could also be a little bit cleaner. But overall, it is enough for a quick night or two in Lille, really well located if you’re travelling by train.

Dear sir, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our welcoming staff and the hotel's location. However, I apologize for the condition of your room, as cleanliness and maintenance are priorities for us. Your comments will be noted for our ongoing assessment of our facilities. We value your insights and hope to enhance your experience should you return. Lisa/reception

Customer review rating 1.5/5

Thomas G. Business - Confirmed reviews ALL

Carpet not vaccumed (lots of hair and nails) in the bedroom One broken light bulb not working in the bathroom The blinders are very not conveniant (one per window to close/open individually with a vertical rail and behind the couch) The shower head was always moving, could not keep it straight The plastic walls of the shower is cheap Carpet in the hallways dirty, spots eveywhere Hallways walls are dirty everywhere, dark lines all the way at the bottom Ceilling tile missing and Leaks at the lobby (close by the elevator) The elevator is slow, I was at the 9 th floor and the elevator was always on the first or second one The external surrounding of the hotel is dirty and stinks Will never go back. Fortunately, the staff was nice.

Customer review rating 3.0/5

Iuliia S. Families - Confirmed reviews ALL

Overall, it is a comfortable hotel with very friendly staff. However, this time we encountered a few frustrating issues. On our second day, the hot water went off in our initial room, and the staff kindly moved us to a new one. Unfortunately, a few hours later, I noticed that the bathroom sink in the new room was either blocked or stuck shut, meaning we had to use the kitchen sink or the shower just to wash our hands or brush our teeth. We brought this issue to the administrator's attention, but since it was already quite late to move to a third room, we agreed to stay in this one despite the non-functioning sink.

Dear Madam, Thank you for taking the time to share your experience with us. We are pleased to hear that you found our hotel comfortable and appreciated the friendliness and helpfulness of our team. We are, however, truly sorry for the succession of inconveniences you experienced during your stay. Although our team promptly arranged a room change following the hot water issue, we regret that you then encountered a problem with the bathroom sink in your new room. We understand how inconvenient it must have been, particularly having to use the kitchen sink or shower for basic daily needs. We also regret that, due to the late hour, it was not possible to offer you another room at that point. Your comments have been shared with our technical and housekeeping teams so that these issues can be addressed and such situations avoided in the future. Please accept our sincere apologies for these inconveniences. We hope to have the opportunity to welcome you again and provide you with the comfortable and trouble-free stay you should expect from us. The management

Customer review rating 5.0/5

Stuart C. Couples - Confirmed reviews ALL

The suite was great. We only stayed a couple of nights but it would have certainly suited for longer. Despite being close to the dual carriageway there was no noise from outside, nor did we hear anything from adjoining rooms. There was a nice alcove for coffee/tea making, a moveable table for eating at, plus a separate WC and bathroom. Right next to the station, but within easy walking distance of old Lille. Staff very helpful with a couple of requests we had.

Dear Stuart C., Thank you for taking the time to review us following your stay at the Novotel Suites Lille Europe. Our teams pay particular attention to this questionnaire, which enables us, on the one hand, to understand your experience during your stay in Lille and, on the other, to make improvements where necessary. Having read your feedback, we are delighted to see that you were very satisfied with our services. Ensuring your stay goes smoothly is our top priority, and we are delighted to receive such high praise in this regard. We look forward to welcoming you back to our hotel. Kind regards, Reception Sammy

Customer review rating 4.5/5

Oleg K. Families - Confirmed reviews ALL

I came at the hotel at 12pm and I was allowed to check in earlier. The staff was friendly and helpful. The hotel has a good location. It's close to the railway station and there's 10 minutes walk to the city centrum.

Dear Oleg K., Thank you for taking the time to review us following your stay at the Novotel Suites Lille Europe. Our teams pay particular attention to these reviews, as they enable us, on the one hand, to understand your experience at our hotel and, on the other, to make improvements where necessary. Having read your review, we are delighted to see that you left with a very positive impression of our services. Your feedback on this matter is invaluable to us, and our teams are delighted to receive your kind words, particularly those directed at the reception team and to Celine. We hope to welcome you back very soon. Kind regards, Reception Sammy

Customer review rating 3.5/5

Ronald G. Families - Confirmed reviews ALL

We love Novotel Suites and have stayed at any. Lille is not as modern as the others, carpet was a little stained etc, tired decoration. But, very clean, quiet rooms. Just needs updating to the same level as other locations.

Dear G., Thank you for taking the time to review us following your stay at the Novotel Suites Lille Europe. This questionnaire is a very important tool for our teams, enabling us to make continuous improvements to our services. Regarding your comment on the facilities and carpets, please rest assured that work is planned for the coming months to give the hotel a general refurbishment. We hope to welcome you back soon. Best regards, Reception Sammy

Customer review rating 1.0/5

Tamera G. Business - Confirmed reviews ALL

I cannot in good conscience recommend this hotel. It is dirty, dark and dingy and badly in need of a gut renovation. Staff is indifferent, at best. This was a poor introduction to Lille.

Dear Guglmeyer, Thank you for taking the time to review us following your stay at the Novotel Suites Lille Europe. We are sorry to see from your feedback that your stay and the hotel’s services did not meet your expectations. Our teams are taking all necessary steps to ensure you can enjoy the services offered by the Accor Group, and we deeply regret any shortcomings that may have occurred. This is why your feedback is of great importance to us, and measures will be taken to ensure that such issues do not recur in the future. We hope to regain your trust in the future. Yours sincerely. Reception Sammy

Customer review rating 4.5/5

Serge A. S. Couples - Confirmed reviews ALL

Good overall experience at the hotel, though only stayed for 1 night but the room and service was exceptional. The staff is very friendly and welcoming. The room was spacious and had everything possibly needed for a good night rest and an amazing stay.

Dear A. S., Thank you for taking the time to review us following your stay at the Novotel Suites Lille Europe. Our teams pay particular attention to these reviews, as they enable us, on the one hand, to understand your experience at our hotel and, on the other, to make improvements where necessary. Having read your review, we are delighted to see that you left with a very positive impression of our services. Your feedback on this matter is invaluable to us, and our teams are delighted to receive your kind words, espacially for the reception crew. We hope to welcome you back very soon. Kind regards, Reception Sammy

Customer review rating 4.5/5

Susan R. Couples - Confirmed reviews ALL

Very pleasant stay. Hotel is opposite the Lille Europe Station so ideal for an early morning start. Comfortable room.

Dear Susan R., Thank you for taking the time to review us following your stay at the Novotel Suites Lille Europe. Our teams pay particular attention to this questionnaire, which enables us, on the one hand, to understand your experience during your stay in Lille and, on the other, to make improvements where necessary. Having read your feedback, we are delighted to see that you were very satisfied with our services. Ensuring your stay goes smoothly is our top priority, and we are delighted to receive such a positive rating in this regard. We look forward to welcoming you back to our hotel. Yours faithfully. Reception Sammy

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Day 1 - Rooms not ready when I arrived. I am gold member and no free drinks were offered. Day 2 - Leak in one of the rooms so occupants had to be relocated.

Dear Patterson, Thank you for taking the time to review us following your stay at the Novotel Suites Lille Europe. We are sorry to see from your feedback that your stay and the hotel’s services did not meet your expectations. Our teams are taking all necessary steps to ensure you can enjoy the services offered by the Accor Group, and we deeply regret any shortcomings that may have occurred. This is why your feedback is of great importance to us, and measures will be taken to ensure that such issues do not recur in the future. We hope to regain your trust in the future. Yours sincerely. Reception Sammy

Customer review rating 5.0/5

Tracey C. Solo - Confirmed reviews ALL

I knew I'd only be in Lille 1 night. I didn't want to have to haul my luggage from the train across town. I found Novotel Suites Gare Lille Europe via google search. It was perfect for my needs! The price was the best price of all places I stayed while in Europe. The room was much larger than any others I stayed in. The location at the train station and easy access to shopping was just what I needed. The bed was comfortable. The separate toilet room WITH sink and separate bath/shower room with sink was perfect! It had a fridge and microwave and a nescafe machine with pods. If I ever go back to Lille, I'd stay here again.

Dear Guest, Thank you so much for your wonderful review and for awarding us a perfect score following your stay. We are truly delighted to read that our hotel met all your expectations and that our location, just opposite Lille Europe station and within walking distance of the city centre and shopping area, made your visit so convenient. It is also a pleasure to know that you enjoyed the spaciousness of our Suite, the comfort of the bed, and the in-room amenities such as the refrigerator, microwave, and Nespresso machine. We are especially pleased that these features helped make your stay both comfortable and practical. Your kind words about our team mean a great deal to us. Providing a warm welcome and ensuring our international guests feel comfortable, whether in English or French, is something we truly value. We will be delighted to share your compliments with the entire team. We are honoured that you would choose to stay with us again on your next visit to Lille. We look forward to welcoming you back for another enjoyable stay. Kind regards, Céline Calvet General Manager

Customer review rating 5.0/5

Michele M. Couples - Confirmed reviews ALL

Large comfortable room. Easy walk to the town centre. Good coffee machine (pods) in the room and kettle. Choice of bath or shower.

Dear Guest, Thank you very much for your wonderful review and for taking the time to share your experience. We are delighted to know that you enjoyed our spacious and comfortable suites, our convenient location within walking distance of Lille city centre and just a few steps from the Eurostar terminal, as well as the in-room amenities. It is also a pleasure to read that you appreciated the cleanliness of your room and the smooth booking process through the ALL Accor app. Thank you as well for highlighting our recycling initiatives. We are committed to reducing our environmental impact, and your recognition of these efforts means a great deal to us. We look forward to welcoming you back to Novotel Suites Lille Europe on your next visit. Kind regards, The Novotel Suites Lille Europe Team

Customer review rating 3.0/5

Ji Y. O. Business - Confirmed reviews ALL

Nice

Chère Madame, Nous vous remercions d'avoir pris le temps de partager votre retour à la suite de votre séjour. Nous sommes ravis de lire que vous avez apprécié votre chambre et que votre expérience a été agréable. Nous constatons toutefois que votre note globale de satisfaction est plus mitigée que votre commentaire ne le laisse paraître. Nous sommes sincèrement désolés que certains aspects de votre séjour, notamment le petit-déjeuner, n'aient pas pleinement répondu à vos attentes. Vos retours sont précieux et nous aideraient à progresser. N'hésitez pas à nous faire part de davantage de précisions afin que nous puissions mieux comprendre les points à améliorer. Nous espérons avoir le plaisir de vous accueillir de nouveau au Novotel Suites Lille Europe et vous offrir une expérience pleinement satisfaisante. Bien cordialement, L'équipe du Novotel Suites Lille Europe

Customer review rating 4.5/5

Antonin G. Families - Confirmed reviews ALL

The staff was very friendly and helpful for our family of young kids. The kids' corner at the entrance was very appreciated. Breakfast was copious and reasonably priced. Location is ideal.

Dear sir, Thank you for your kind words regarding our staff and facilities. We are delighted that your family enjoyed the kids' corner and found our breakfast offerings satisfactory. It is wonderful to hear that our location met your needs. We hope to welcome you back soon. Lisa/reception

Customer review rating 4.5/5

Jeanne H. Couples - Confirmed reviews ALL

Nice hotel within easy walking distance of Lille Flandres and right opposite Lille Europe. Not far from the town centre either.

Dear Guest, Thank you very much for your detailed review and for your loyalty as an ALL Silver member. We are delighted to know that you enjoyed our convenient location, just a short walk from both Lille Flandres and Lille Europe stations, as well as our spacious rooms, comfortable beds and the quality of the welcome provided by our team. Your kind comments are truly appreciated. Thank you also for your constructive feedback. We have taken note of your suggestion regarding additional towel hanging space in the bathroom, which is valuable as we continuously look for ways to improve our guests' comfort. Regarding the booking conditions, we understand the inconvenience caused by train disruptions. Depending on the rate selected, we do offer flexible options with cancellation up to the day of arrival. We would be delighted to help you choose the most suitable rate for your next stay. We sincerely hope to have the pleasure of welcoming you back to Novotel Suites Lille Europe very soon. Kind regards, The Management

Customer review rating 4.0/5

Kerry H. Families - Confirmed reviews ALL

While the hotel was clean and staff were helpful and friendly I booked the room as it said it was accessible but unfortunately it wasn’t. Room door far too narrow and the step that went into both bathroom and toilet wasn’t accessible friendly. There wasn’t much room either in the room.

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you appreciated the cleanliness of the hotel, our breakfast, and especially the friendliness and helpfulness of our team. Your kind comments will certainly be shared with them. However, we are truly sorry to learn that your room did not meet your accessibility expectations. We understand how disappointing and frustrating this must have been, particularly when travelling with your disabled son. We also apologise for the inconvenience caused by housekeeping equipment being left in the corridors, which should never obstruct our guests' access. Your comments regarding the room layout, bathroom access and door width have been carefully noted and will be taken into consideration as we continue to improve our facilities and procedures. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Novotel Suites Lille Europe and provide you with a more comfortable experience. Kind regards, The Novotel Suites Lille Europe Team

Customer review rating 4.5/5

Paul H. Families - Confirmed reviews ALL

One night stopover on the way south, using TGV to Montpellier to avoid Paris

Dear Guest, Thank you very much for your wonderful review and for your loyalty as an ALL member. We are delighted to know that you enjoyed our convenient location, just steps from Lille Europe station and within walking distance of the city centre. It is also a pleasure to read that you found your suite very clean and appreciated the quality of your stay. A special thank you for mentioning Sammy. We will be sure to share your kind words with him, as he will be delighted to know that his friendly and helpful service made a positive impression. We also appreciate your feedback regarding the recognition of your ALL membership. While Classic members do not benefit from all the advantages offered at higher membership levels, we are always pleased to welcome our loyal guests and will continue striving to make every stay a memorable one. We look forward to welcoming you back to Novotel Suites Lille Europe on your next journey through Lille. Kind regards, The Novotel Suites Lille Europe Team

Customer review rating 4.5/5

Nicola M. Families - Confirmed reviews ALL

Stayed for a weekend in Lille. The hotel is positioned well for the Eurostar station and shopping centre. If, like us you are looking to spend time in the old town, then it is about a 10 minute walk - which is ok. Very clean hotel and no issues at all with the room and all facilities.

Dear sir, Thank you for your kind words regarding your recent stay at Novotel Suites Gare Lille Europe. We are delighted to hear that you enjoyed your experience and found our location convenient for your activities in Lille. It is also gratifying to know that you appreciated the cleanliness of our hotel and the quality of the facilities. We look forward to welcoming you back for another enjoyable stay in the future. Lisa/reception

Customer review rating 4.5/5

Sheila R. Couples - Confirmed reviews ALL

The hotel is clean and well-presented; your colleagues are pleasant and helpful. we have stayed in this hotel on several occasions, and appreciate the consistency of the offering.

Dear madam, Thank you for your kind words regarding your experiences at our hotel. We are delighted to know that you have consistently enjoyed the cleanliness and the service provided by our team. We look forward to welcoming you back for many more stays in the future. Lisa/reception

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