Novotel Suites Gare Lille Europe 4 stars

Customer review rating (ALL Rating) 4.2/5 1,391 reviews

Novotel Suites Gare Lille Europe - Image 1
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Description

Hotel extras

  • In the heart of Euralille, business center and shopping center

  • Takeaway catering service

  • In the immediate vicinity of Lille Europe train station

  • Public car park "Gare B" right next to the hotel.

  • 24-hour Web Corner on a Mac and paid public car park

Our accommodation(s)

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Room 1

Hotel location

Novotel Suites Gare Lille Europe

Boulevard de Turin
59000 LILLE
France

GPS:50.638861, 3.076622

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar

LE COMPTOIR NOMADE

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,391 reviews

Customer review rating 2.0/5

Celena Y. Business - Confirmed reviews ALL

Dear Guest, Thank you for your feedback. We are sorry to hear about the issues you experienced during your stay. We sincerely apologize for the toilet not flushing properly. Had we been informed during your stay, our team would have intervened immediately to resolve the problem. Regarding the room temperature, your stay took place during an exceptional heatwave. Our air conditioning was operating at maximum capacity, but unfortunately, under these extreme conditions, it was unable to cool the room as effectively as usual. We understand how uncomfortable this must have been and regret the inconvenience. We appreciate your comments, as they help us improve our service, and we hope to have the opportunity to welcome you again under better conditions. Regards

Customer review rating 4.5/5

Elspeth C. Solo - Confirmed reviews ALL

Dear madam, Thank you for your kind words regarding our location, room comfort, and staff. We are delighted you enjoyed your stay and appreciate your feedback, which motivates us to continuously enhance our services. Lisa/reception

Customer review rating 5.0/5

Wirudchada S. Solo - Confirmed reviews ALL

Dear madam, Thank you for your kind words regarding your recent stay at Novotel Suites Gare Lille Europe. We are delighted to know that you consider us one of the best hotels in Lille. Your satisfaction is our priority, and we hope to welcome you back soon. Lisa/reception

Customer review rating 3.5/5

Jake B. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to read that our location, close to Lille Europe station and within easy reach of the Old Town, perfectly suited your visit. It is also wonderful to know that you appreciated the spaciousness and comfort of our suites, as well as the bathroom facilities with both a bathtub and a separate shower. We are sorry to learn that the room temperature did not fully meet your expectations. Guest comfort is extremely important to us, and we appreciate your comments regarding the air conditioning and room temperature management. Your feedback has been shared with our technical team as we continuously look for ways to improve our guests’ experience. We are nevertheless pleased that you found your stay to be excellent value for money and that our hotel met your needs during your family visit to Lille. We hope to have the pleasure of welcoming you again on a future stay. Kind regards, The Hotel Management

Customer review rating 4.0/5

Noella E. E. Families - Confirmed reviews ALL

Dear madam, Thank you for your positive feedback regarding our location. I appreciate you bringing the cleanliness of the room floor and the restroom to our attention. Your comments are valuable to us as we strive to maintain high standards for our guests. Lisa/reception

Other web-users rate our hotel

  • 836 reviews 8.7/10 Location
  • 1,221 reviews 7/10 Room
  • 804 reviews 8.2/10 Service
  • 14 reviews 2.9/10 WiFi
  • 415 reviews 4.7/10 Cleanliness
  • 400 reviews 6.7/10 Breakfast
  • 216 reviews 4/10 Vibe
  • 188 reviews 4/10 Amenities

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