Novotel Suites Gare Lille Europe Hotel 4 stars

Perfectly located for trains. Not far from center. Soundproofed. I was there alone with 3 children including baby, nothing to say. Maybe a separate room from the living room would have been nice (it's just a curtain). And it was a bit hot in the room, I had to leave the window open but I didn't say anything so maybe the problem could have been solved. The staff was very nice and kind.

Fast check-in. The staff is friendly and professional. The room-suite was really very nice with king size bed, small kitchen with microwave, furnished fridge with water, cola, orange juice, chips). Bathroom with shower and bath. Very clean. The breakfast served in the room was very nice and tasty.

We were on something of an emergency dash home for Christmas and so my 2-year-old could see his father for the first time in weeks. The hotel could not have been better located for travellers new to Lille: just exit the station and it is right there. Travelling alone with a 2-year-old at the last minute is stressful but staff were brilliant throughout. A welcome drink was offered and breakfast was ample. The room was spacious and the baby’s crib already prepared. The bathroom was also well equipped with a bath and shower. My toddler also especially enjoyed the large screen TV (perfect for cartoons!). While the strings on the blinds worried me (not very child safe!) they kept the light out very well and we had a great night’s sleep. Overall a great stay; would recommend.

Everything has been done to make my stay correct in spite of actual circumstances.

WOW WOW CAPITAL WOW!! Thumbs up Ken and Nicolas for your most excellent customer service! !! You exceeded our expectations!!! You always guys go above & beyond to make the Novotel suite guests happy!! Thank you so very much Trully appreciated We love you Stay safe M.

Room was big and clean, perfect for a stay

Third time in this hotel, excellent location on the doorstep of Lille Europe train station and Eurollile shopping mall, less than five minutes walk to the other main train station and about ten minutes to Old Lille and main nightlife scene. Rooms are greater than average and offer great comfort for a very competitive rates.Staff were always courteous and helpful

I would particularly like to commend the person receiving us at the reception around 20:00. He was not only efficient, but also welcoming and spontaneously helpful in finding a place for dinner.

The hotel was well located and the staff were very friendly and helpful. The room was very comfortable but we had one major issue, given the very high temperatures. The air conditioning was totally inadequate. We found the room too hot almost all of the time. I complained about this to the reception staff and was told that it was not possible to change the A/C in the room and that was a policy from head office. This seems totally inflexible to real time conditions and frankly unbecoming of a brand like ACCOR. I was quite shocked, because it's shaken my confidence in your policies.

Excellent for over all interns of service and cleaness and i always prefer to stay when I’m travelling to Lille . I’m travelling past ten years to Lille and sitar the same service level , I prefer always to stay only in suite NOVOTEL .

We were disappointed by the room. The toilet was in a separate cubicle, which was smelly. The view was depresssing. Although it's an aparthotel there wasn't any crockery or cutlery at all in the room. The worst thing was that we found out that there wouldn't be any hot water, and maybe no water at all from 9am to 6pm weekdays. This was planned work, but we weren't told this when we booked or when we checked in. We only found out when we tried to have a shower. This was in the midst of a heatwave. The breakfast was good and the lobby pleasant and the staff friendly.

The perfect location across from the Lille Europe train station (there are two in Lille, just next to each other) and the stylish lobby & bar makes this a welcoming place to stay in the center. The hallway carpets need to be replaced if to keep up with the rest of the furnishings, but judging from the rest of the renovations ongoing, I do hope this is in the plans... A bit disappointed to have learned upon checkin that the hot water was to be cut off daily as of 9am due to works, but managed OK.

We have had a very good time in Suite Novotel Lille Europe.The staff was very nice and helpful.The hotel was clean and is in a very good location, close to the city center.We will definitely come back!

Average hotel, big rooms, next to train station and shopping centre. Breakfast not that special and suggest to eat at the EuraLille next door. Rooms is okay and for a good night of sleep. Not sound troubles, because of double windows.

We stayed at this hotel for three nights to complete our pre Christmas shopping. Hotel is opposite to large shopping complex of EuraLille with all facilities, and us only a walk into the city centre. The room was comfortable and well presented, although bathroom is in need of an upgrade. The staff were very welocoming and most helpful to us on more than one occasion. The only downside was the parking. If you come by car the hotel has no car parking facilities and you have to use one of the nearby public car parks which are all expensive, our three nights cost us 77 euros so be warned!