Information message

Novotel Suites Gare Lille Europe Hotel 4 stars

Customer review rating 4.3/5 6,306 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Novotel Suites Gare Lille Europe
See on a map
+ 7 Services

Hotel extras

  • In the heart of the Euralille business and shopping center

  • Takeaway catering service

  • Labeled ALLSAFE Bureau Veritas

  • Suites with free WiFi and calls to national landlines

  • 24-hour Web Corner on a Mac and paying public car park

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutique Gourmande
  • Porter
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • Web Corner
  • Copy/print service available Paying

Hotel location

Novotel Suites Gare Lille Europe

Boulevard de Turin
59000 lille
france

Tel: +33320747070

Fax: (+33)3/20747080

Check-in from 12h00

Check out up to 12h00

  • Bus n°4 :  4 Gare Lille Europ

  • NAVETTE AEROPORT :  EURALILLE

  • Metro N°2 :  2 Gare Lille Europe

  • By plane

    Lille Lesquin At 9km / 5.59 miles

  • By train

    GARE LILLE EUROPE At 0.05km / 0.03 miles

  • By train

    GARE LILLE FLANDRES At 0.8km / 0.5 miles

GPS :50.638861, 3.076622

Our accommodation(s)

Our restaurants and bars

LE COMPTOIR NOMADE

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Non contractual photo

Our guest reviews for
Novotel Suites Gare Lille Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,306 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,785 reviews

Fine but not great

Customer review rating 3.5/5

Flavia Families - 17/07/2021 Confirmed reviews ALL

It was ok. It's not as well located as the other Novotel. They say it's a 4* hotel but it seems just too simple and service is not great. Small details like toiletries - only soap dispensers, and even those were almost empty, as were toilet paper rolls, less than half a roll for a room for 4 pax. That's not the kind of service you'd expect from a 4* hotel. On good points, breakfast is good and there's a small 24/7 shop downstairs for quick meals.

Dear Flavia B., We very much appreciate your comments regarding your stay at the Novotel Suites Gare Lille Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have note all your advices, and share with the departement concerned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille, Front Office

Stinking toilet

Customer review rating 1.5/5

Jc Business - 01/07/2021 Confirmed reviews ALL

Very disappointing stay at Novotel Suites Lille Gare. Stinking toilet and sticky toilet floor. Mini bar didn't work. Both issues were reported to front desk and nothing was done to fix them.

Dear JC C., Thank you for taking the time to tell us about your experience at the Novotel Suites Gare Lille Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception

Good Location

Customer review rating 4.0/5

Lorraine Business - 01/07/2021 Confirmed reviews ALL

It was good, but disappointed with the service, as I had checked online, but yet waited for 10 minutes to get my keys. And the room was very nice. But the windows are very dirty

Dear LORRAINE F., We very much appreciate your comments regarding your stay at the Novotel Suites Gare Lille Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Excellente Service

Customer review rating 4.5/5

Mohcine Families - 02/06/2021 Confirmed reviews ALL

Thank for the excellent service

Dear MOHCINE K., We very much appreciate your comments regarding your stay at the Novotel Suites Gare Lille Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille, Front Office

Room way too hot

Customer review rating 2.0/5

Jerome P. Solo - 22/05/2021 Confirmed reviews ALL

The room was clean and comfortable but the temperature of the room was really too hot with no way to get it down. When mentioned at the reception on departure, I was told the hotel was in between two periods. The heating was turned off but the air conditioning was not turned on yet. I could have had a fan ....... I still can see how that could have helped. The reception person didn’t seem to be very concerned or even interested. Why ask if all was good in the first place????

Dear JEROME P., Thank you for taking the time to tell us about your experience at the Novotel Suites Gare Lille Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 4.0/5

Albine Families - 16/05/2021 Confirmed reviews ALL

Perfectly located for trains. Not far from center. Soundproofed. I was there alone with 3 children including baby, nothing to say. Maybe a separate room from the living room would have been nice (it's just a curtain). And it was a bit hot in the room, I had to leave the window open but I didn't say anything so maybe the problem could have been solved. The staff was very nice and kind.

Dear ALBINE C., We very much appreciate your comments regarding your stay at the Novotel Suites Gare Lille Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Dominique V. Solo - 30/12/2020 Confirmed reviews ALL

Fast check-in. The staff is friendly and professional. The room-suite was really very nice with king size bed, small kitchen with microwave, furnished fridge with water, cola, orange juice, chips). Bathroom with shower and bath. Very clean. The breakfast served in the room was very nice and tasty.

Well-located, convenient, great service

Customer review rating 4.5/5

Bianca P. Families - 30/12/2020 Confirmed reviews ALL

We were on something of an emergency dash home for Christmas and so my 2-year-old could see his father for the first time in weeks. The hotel could not have been better located for travellers new to Lille: just exit the station and it is right there. Travelling alone with a 2-year-old at the last minute is stressful but staff were brilliant throughout. A welcome drink was offered and breakfast was ample. The room was spacious and the baby’s crib already prepared. The bathroom was also well equipped with a bath and shower. My toddler also especially enjoyed the large screen TV (perfect for cartoons!). While the strings on the blinds worried me (not very child safe!) they kept the light out very well and we had a great night’s sleep. Overall a great stay; would recommend.

Customer review rating 4.5/5

Jean-paul Z. Business - 10/12/2020 Confirmed reviews ALL

Everything has been done to make my stay correct in spite of actual circumstances.

Dear JEAN-PAUL Z., We very much appreciate your comments regarding your stay at the Novotel Suites Gare Lille Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Best regards, Amour

Excellent stay!!!

Customer review rating 5.0/5

M. Families - 10/11/2020 Confirmed reviews ALL

WOW WOW CAPITAL WOW!! Thumbs up Ken and Nicolas for your most excellent customer service! !! You exceeded our expectations!!! You always guys go above & beyond to make the Novotel suite guests happy!! Thank you so very much Trully appreciated We love you Stay safe M.

Well located

Customer review rating 5.0/5

Nat Couples - 21/09/2020 Confirmed reviews ALL

Room was big and clean, perfect for a stay

Excellent location

Customer review rating 4.5/5

Eva Solo - 03/09/2020 Confirmed reviews ALL

Third time in this hotel, excellent location on the doorstep of Lille Europe train station and Eurollile shopping mall, less than five minutes walk to the other main train station and about ten minutes to Old Lille and main nightlife scene. Rooms are greater than average and offer great comfort for a very competitive rates.Staff were always courteous and helpful

Customer review rating 5.0/5

Anonymous Couples - 31/08/2020 Confirmed reviews ALL

I would particularly like to commend the person receiving us at the reception around 20:00. He was not only efficient, but also welcoming and spontaneously helpful in finding a place for dinner.

Our first trip outside the UK in these very strange times

Customer review rating 3.5/5

Andy B. Families - 10/08/2020 Confirmed reviews ALL

The hotel was well located and the staff were very friendly and helpful. The room was very comfortable but we had one major issue, given the very high temperatures. The air conditioning was totally inadequate. We found the room too hot almost all of the time. I complained about this to the reception staff and was told that it was not possible to change the A/C in the room and that was a policy from head office. This seems totally inflexible to real time conditions and frankly unbecoming of a brand like ACCOR. I was quite shocked, because it's shaken my confidence in your policies.

My travel experience with Lille

TripAdvisor rating 5.0/5

parameshloganathan Business - 08/12/2019 TripAdvisor review

Excellent for over all interns of service and cleaness and i always prefer to stay when I’m travelling to Lille . I’m travelling past ten years to Lille and sitar the same service level , I prefer always to stay only in suite NOVOTEL .

OK for one night

TripAdvisor rating 3.0/5

Karen v Family - 10/08/2019 TripAdvisor review

We were disappointed by the room. The toilet was in a separate cubicle, which was smelly. The view was depresssing. Although it's an aparthotel there wasn't any crockery or cutlery at all in the room. The worst thing was that we found out that there wouldn't be any hot water, and maybe no water at all from 9am to 6pm weekdays. This was planned work, but we weren't told this when we booked or when we checked in. We only found out when we tried to have a shower. This was in the midst of a heatwave. The breakfast was good and the lobby pleasant and the staff friendly.

Bright and attractive lobby and reception, decent breakfast and comfortable bedroom.

TripAdvisor rating 4.0/5

580kristieh Family - 26/07/2019 TripAdvisor review

The perfect location across from the Lille Europe train station (there are two in Lille, just next to each other) and the stylish lobby & bar makes this a welcoming place to stay in the center. The hallway carpets need to be replaced if to keep up with the rest of the furnishings, but judging from the rest of the renovations ongoing, I do hope this is in the plans... A bit disappointed to have learned upon checkin that the hot water was to be cut off daily as of 9am due to works, but managed OK.

Amazing!

TripAdvisor rating 5.0/5

Paradise64184420394 Couples - 04/01/2019 TripAdvisor review

We have had a very good time in Suite Novotel Lille Europe.The staff was very nice and helpful.The hotel was clean and is in a very good location, close to the city center.We will definitely come back!

Dear Paradise64184420394, Thanks for your comment ! We are glad to know that you spent good time in our hotel ! effectively the proximity with the heart of Lille is one of our advantages. Thanks for your return about the cleaning service! It will be a pleasure to receive you once again ! Have a wonderful 2019 year! Simon, front desk

Average hotel, big rooms, next to train station

TripAdvisor rating 3.0/5

bart754 Couples - 29/12/2017 TripAdvisor review

Average hotel, big rooms, next to train station and shopping centre. Breakfast not that special and suggest to eat at the EuraLille next door. Rooms is okay and for a good night of sleep. Not sound troubles, because of double windows.

Centrally placed hotel with helpful staff

TripAdvisor rating 4.0/5

GeorgeTwist68 Couples - 07/12/2017 TripAdvisor review

We stayed at this hotel for three nights to complete our pre Christmas shopping. Hotel is opposite to large shopping complex of EuraLille with all facilities, and us only a walk into the city centre. The room was comfortable and well presented, although bathroom is in need of an upgrade. The staff were very welocoming and most helpful to us on more than one occasion. The only downside was the parking. If you come by car the hotel has no car parking facilities and you have to use one of the nearby public car parks which are all expensive, our three nights cost us 77 euros so be warned!

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in lille