Novotel Suites Gare Lille Europe Hotel 4 stars

Great location, efficient staff, room slightly tired.

Room good size for family of four but very hot even in January. Only enough cups and coffee/tea for two even though there were four in the room. When we requested more we were told no, that's what all the rooms have. They did give us two more cups but refused any more drinks so extra cups were pointless. Luckily we had brought our own hot chocolate sachets so the children could have a warm drink before bed.

When I booked 1 night at the Novotel Gare Lille Europe before my partner and myself returned to the UK, I didn't appreciate what the "Suites" part of the name meant. I thought we were booking in to a hotel with the same standards as an ordinary Novotel or a Mercure, but alas I was wrong. The hotel was OK for a one night stay but I think if was doing the same trip again, I would try one of the other near-by establishments. When we arrived, there was only one person on reception but we had to wait quite a while to be attended to because the receptionist doubled as the barista and the waitress for the bar area, so she was busy fetching, carrying and making coffees while we waited. The room was spacious and the bed comfortable. Plenty of space for our 2 enormous suitcases. The toilet and bathroom are some sort of modular plastic box which has been inserted in to the room...the toilet is about the same size as an airline one and the shower is cramped as well. The room was spotlessly clean and very quiet which I appreciated. Breakfast was very disappointing...it was just a continental affair with factory produced pastries and bad coffee. The breakfast area was cramped and poorly designed for the number of people trying to use it. The hotel seemed to be very popular with families with children. There was just the two of us staying so it was pretty noisy and intense at breakfast. So, now I know what 'Novotel Suites' are, I know they're not for me. The only thing I can compare it to, is a slightly larger version of an Ibis (although I've had much better breakfasts at Ibis in New Zealand). I really wish the Accor website spelt out clearly what the difference is between the hotels...

The hotel is very well located, close to the train station and to the city center. The room was spacious and very well laid out. There is a micro wave, a small fridge and a coffee machine at your disposal in the room which is great if you just want to eat in the room. The bathroom is nice too. We really enjoyed our stay and will definitely come back!

Very satisfactory rooms and good service. Parking is tricky though

Ok

It was as expected, we have stayed at novotel suites before

Top

Fantastic pillows, great breakfast, clean room and cosy atmosphere.

Staff are always kind and willing to help us no matter what time is it ! Especially "Ken", very good guy !

Room had everything we needed for a family stay (kettle, microwave, fridge, etc). Hotel was clean and comfortable. Parking was extremely expensive - I am surprised Novotel cannot do a deal with the parking lot downstairs.

Excellent facilities, friendly and courteous staff, excellent location. Love our stay, we come every Christmas and enjoy our weekend greatly.

Everything was fine except for the stinky toilet. There was a very bad smell in the tiny toilet room which looked pretty clean in general.

Excellent for over all interns of service and cleaness and i always prefer to stay when I’m travelling to Lille . I’m travelling past ten years to Lille and sitar the same service level , I prefer always to stay only in suite NOVOTEL .

It was very welcoming and pleasure too.