Novotel Suites Gare Lille Europe 4 stars

Customer review rating (ALL Rating) 4.2/5 1,250 reviews

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Novotel Suites Gare Lille Europe - Image 1
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Novotel Suites Gare Lille Europe - Image 3
Novotel Suites Gare Lille Europe - Image 4
Boulevard de Turin, 59000 LILLE, France

Description

Hotel extras

  • In the heart of Euralille, business center and shopping center

  • Takeaway catering service

  • In the immediate vicinity of Lille Europe train station

  • Public car park "Gare B" right next to the hotel.

  • 24-hour Web Corner on a Mac and paid public car park

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Suite

Superior Suite - 1 double bed, 1 single bed and 1 single sofa bed

Photo out of - Superior Suite - 1 double bed, 1 single bed and 1 single sofa bed

323 sq.ft. suite: mini-bar, microwave, kettle, Nespresso coffee, separate shower and tub. Equipped with a double bed, single convertible sofa bed and single rollaway bed. Enjoy the Canal plus TV channels.

Max. number of persons
4
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Single sofa bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Phone with 2 handsets in room

Tv Facilities

  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 26'/66 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x Queen size bed(s) and 2 x Single sofa bed(s)
  • Accessible room
See availabilities

Perks just for you! The 323 sq.ft. Executive Suite sleeps up to four people with VIP amenities: bathrobes, slippers, free drinks, Nespresso coffee. Suite with double bed, single sofa bed and rollaway bed.

Max. number of persons
4
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Single sofa bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug
  • BathrobeAdditional charge

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Phone with 2 handsets in room

Tv Facilities

  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 26'/66 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Suites Gare Lille Europe

Boulevard de Turin
59000 LILLE
France

GPS:50.638861, 3.076622

Telephone
Fax +33 3 20 74 70 80

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 126 rooms
  • 4 rooms for people with reduced mobility
  • 35 family rooms
  • 8 connecting rooms
  • 113 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge

Family

Services for children

  • Indoor playground for children
  • Foosball

Sports and leisure

Gym

  • On site

Bodybuilding equipment/Gym

  • On site

LE COMPTOIR NOMADE

Photo out of - LE COMPTOIR NOMADE

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Bar Type
LOBBY BAR
Capacity
70
Accessibility
Accessible service
Telephone +33 3 20 74 70 70

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Continental buffet

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,250 reviews

Customer review rating 5.0/5

Alun D. Couples - Confirmed reviews ALL

Dear sir, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location ideal and appreciated the spacious room and amenities. We hope to welcome you back for a longer visit in the future. Lisa/reception

Customer review rating 4.5/5

Z H. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Philip H. Business - Confirmed reviews ALL

Dear sir, Thank you for your kind feedback regarding our location. We are pleased to hear that you enjoyed your stay at Novotel Suites Gare Lille Europe and found our positioning convenient for your needs. Best regards, Lisa/reception

Customer review rating 4.5/5

Ananara Z. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Ramzi M. Families - Confirmed reviews ALL

Madame, Monsieur, Nous vous remercions sincèrement pour votre retour positif concernant votre séjour au Novotel Suites Gare Lille Europe. Nous sommes ravis d'apprendre que vous avez trouvé notre emplacement idéal pour explorer Lille, ainsi que que notre petit-déjeuner qui a été un des points forts de votre séjour. Vos commentaires sur la qualité de nos suites et l'attention de notre personnel sont également très appréciés. Nous nous efforçons de fournir à nos clients une expérience de séjour agréable et mémorable. Vos remarques nous encouragent à continuer dans cette voie. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Lille. Cordialement, Lisa/réception

Dear sir, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location ideal and appreciated the spacious room and amenities. We hope to welcome you back for a longer visit in the future. Lisa/reception

Customer review rating 4.5/5

Z H. Families - Confirmed reviews ALL

very happy experience

Customer review rating 4.0/5

Philip H. Business - Confirmed reviews ALL

Good location

Dear sir, Thank you for your kind feedback regarding our location. We are pleased to hear that you enjoyed your stay at Novotel Suites Gare Lille Europe and found our positioning convenient for your needs. Best regards, Lisa/reception

Customer review rating 4.5/5

Ananara Z. Solo - Confirmed reviews ALL

Helpful and pleasant reception.Dissapointed that the extras like sugar milk etc was not there Everything in the room was lovely.Liked that you could open the windows

Customer review rating 4.5/5

Ramzi M. Families - Confirmed reviews ALL

Four nights at the Novotel Suites Gare Lille Europe, and it was a winner. Location: Unbeatable — right at Lille Europe station, with the city centre and Grand Place just a short walk away. Even on our rainy days, being minutes from the hotel made damp sightseeing much easier to handle. The city centre and Grand Place are just a short walk away, and the Westfield EuraLille mall is right next door. Breakfast: A genuine highlight — fresh pastries, fruit, cheeses, and hot options, all well-stocked and replenished throughout service. Staff: Kind, warm, and attentive from check-in to check-out. Nothing was too much trouble. Comfortable suites, great breakfast, perfect location, and lovely people. Highly recommended.

Madame, Monsieur, Nous vous remercions sincèrement pour votre retour positif concernant votre séjour au Novotel Suites Gare Lille Europe. Nous sommes ravis d'apprendre que vous avez trouvé notre emplacement idéal pour explorer Lille, ainsi que que notre petit-déjeuner qui a été un des points forts de votre séjour. Vos commentaires sur la qualité de nos suites et l'attention de notre personnel sont également très appréciés. Nous nous efforçons de fournir à nos clients une expérience de séjour agréable et mémorable. Vos remarques nous encouragent à continuer dans cette voie. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Lille. Cordialement, Lisa/réception

Customer review rating 3.5/5

Valeria C. Business - Confirmed reviews ALL

This time was only 2 nights - check in was quite fast - room was more noisy than usual and there was no soap in main bathroom (sink and shower). Also my room in the WC bathroom was leaking water and I realized only during the night.

Dear Ms, I would like to personally apologise for the inconveniences you experienced during your recent stay at Novotel Suites Lille Europe. I am particularly sorry that soap was missing from your bathroom and that you discovered a water leak during the night. I fully understand how frustrating this must have been, especially when you were expecting a comfortable and trouble-free stay. Please be assured that our reception desk is staffed 24 hours a day, and our team remains available at all times to assist with any requests or technical issues. Had we been informed during your stay, we would have done our best to find a suitable solution as quickly as possible. We also take note of your comments regarding noise and maintenance, and I will ensure that these points are followed up with the relevant teams. Thank you for your feedback and for your continued trust in our hotel. I sincerely hope we will have the opportunity to welcome you back under better circumstances. Kind regards, Céline Calvet General Manager Novotel Suites Lille Europe

Customer review rating 2.5/5

Eric B. Business - Confirmed reviews ALL

a rafraichir

Bonjour, Nous vous remercions d’avoir pris le temps de partager votre retour à la suite de votre séjour. Nous prenons bonne note de votre remarque concernant le besoin de rafraîchissement de notre établissement. Nous sommes conscients que certains espaces et équipements méritent d’être modernisés afin de répondre pleinement aux attentes de nos clients et au niveau de confort attendu d’un établissement 4 étoiles. L’amélioration de la qualité de nos prestations et de l’entretien de nos chambres fait partie de nos priorités, et vos commentaires contribuent à orienter nos efforts. Nous regrettons que votre expérience n’ait pas été pleinement satisfaisante et espérons avoir l’occasion de vous accueillir à nouveau dans de meilleures conditions. Cordialement, La Direction du Novotel Suites Gare Lille Europe

Customer review rating 2.0/5

Arnaud T. Business - Confirmed reviews ALL

OK but a bit impersonal and a light did not turn off

Customer review rating 5.0/5

Shelby S. Solo - Confirmed reviews ALL

Lovely huge rooms, friendly staff, delicious breakfast, well-priced

Dear Madam, Thank you for your kind words regarding our location, spacious rooms, and friendly staff. We are delighted that you enjoyed our breakfast offerings as well. Your feedback is invaluable in maintaining our high standards. Lisa/reception

Customer review rating 5.0/5

Scott G. Solo - Confirmed reviews ALL

Friendly Staff, my suite was 10/10 super clean, modern and had everything you could possiblly need, bonus with the small kitchenette ( Coffee machine, microwave, fridge And Kettle )

Dear Sir, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our convenient location and found your suite to be clean and well-equipped. Your kind words about our staff are greatly appreciated. We look forward to welcoming you again. Lisa/reception

Customer review rating 3.5/5

Lesley W. Couples - Confirmed reviews ALL

The room was large and the bed comfortable. The receptionist was exceptionally helpful. On the downside, the shower was poor flow, there was nowhere to put toiletries and there was no dressing table in the room. It all looked a bit shabby and in need of an update, but at the price it was good value.

Dear Guest, Thank you very much for taking the time to share such detailed feedback following your stay with us. We are delighted to hear that you enjoyed the spaciousness of your suite, the comfort of the bed and, in particular, the warm welcome and assistance provided by our reception team. We will be sure to share your kind words with our team. We are, however, sorry that some aspects of the room did not fully meet your expectations. Your comments regarding the shower pressure, the lack of convenient space for toiletries and the furnishings have been noted. Our hotel is part of a renovation programme, which will progressively modernise our rooms and improve both their comfort and functionality. We also take your comments regarding cleanliness very seriously. Maintaining high standards of cleanliness is a priority for us, and your feedback regarding areas requiring more thorough attention has been shared with our housekeeping team. Regarding breakfast, we are sorry that the selection did not fully meet your personal preferences. Our breakfast buffet offers a variety of options, including vegetarian and plant-based alternatives, 0% fat fromage blanc, a selection of ten different types of seeds, as well as healthy hot dishes. We also offer our simpler Essential Breakfast option for guests looking for a lighter alternative. We understand that dietary preferences can vary considerably from one guest to another, and your comments regarding sugar-free choices are nevertheless valuable to us as we continue to review our offering. Finally, we are pleased that you considered your stay to offer good value for money. We hope to have the pleasure of welcoming you back to Novotel Suites Lille Europe and providing you with an even more comfortable experience. Kind regards, Céline Calvet General Manager Novotel Suites Lille Europe

Customer review rating 5.0/5

Lisa-marie N. Couples - Confirmed reviews ALL

Nice easy check in, friendly staff, lovely room.

Dear Madam, Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed a smooth check-in process, appreciated our friendly staff, and found your room lovely. We look forward to welcoming you back in the future. Lisa/reception

Customer review rating 4.0/5

Konstantinos V. Business - Confirmed reviews ALL

Big room, clean, location very good. Breakfast needs to be improved.

Dear sir, Thank you for your positive feedback regarding your comfortable stay and our spacious, clean rooms. We appreciate your suggestion about breakfast improvements, which we will consider for future enhancements to our service. Lisa/reception

Customer review rating 5.0/5

Nelly N. D. Families - Confirmed reviews ALL

I had a lovely stay, Daniella at reception and Regina was so kind, patient. Regina has an extremely excellent care knowledge. I was so impressed by her kindness and customer care. I've been to so many Accor hotels group accommodation but this is one I will recommend just because of Regina, her smile her help making sure all is correctly cleaned and placed.

Dear Madam, Thank you for sharing your positive experience at Novotel Suites Gare Lille Europe. We are delighted to hear that you received exceptional service from Daniella and Regina, and that their dedication to customer care made a lasting impression on you. It is always our aim to provide a welcoming and comfortable environment for our guests, and your kind words will certainly be shared with our team. We appreciate your recommendation and look forward to welcoming you back in the future. Lisa/reception

Customer review rating 1.0/5

Efioawan G. Friends - Confirmed reviews ALL

The staff were really nice and helpful, but he accessible bathroom was not accessible.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team kind and helpful, but we are truly sorry that the accessible bathroom did not meet your needs. We fully understand the importance of having reliable and genuinely accessible facilities, particularly for guests using a wheelchair. Your comments regarding the shower seat have been taken seriously and will be reviewed with our technical team. We also regret that we were unable to provide you with a photograph of the bathroom when you requested one. We understand that having this information in advance is important to assess whether the facilities are suitable for your specific needs, and we will remind our team of the importance of responding as accurately as possible to such requests. Thank you again for bringing this to our attention. Your feedback will help us improve both our facilities and the way we communicate about accessibility. Kind regards, The Management Novotel Suites Gare Lille Europe

Customer review rating 4.5/5

Bhavi P. Families - Confirmed reviews ALL

Lovely spacious family suite. Clean and good design. Location great. Staff nice.

Madam, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the spacious family suite and our convenient location. It is always encouraging to receive positive feedback about our team members. Lisa/reception

Customer review rating 3.5/5

Anuraag B. Families - Confirmed reviews ALL

Reception efficient and accommodating

Dear sir, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our excellent location and the efficiency of our reception team. Your comments are valued, and we will use them to enhance our guests' experience in the future. Lisa/reception

Customer review rating 3.0/5

Franois W. Families - Confirmed reviews ALL

Reception and staff were nice and welcoming, but the rooms really need some renovation, stains on the carpet, outdated bathroom and equipment… It could also be a little bit cleaner. But overall, it is enough for a quick night or two in Lille, really well located if you’re travelling by train.

Dear sir, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our welcoming staff and the hotel's location. However, I apologize for the condition of your room, as cleanliness and maintenance are priorities for us. Your comments will be noted for our ongoing assessment of our facilities. We value your insights and hope to enhance your experience should you return. Lisa/reception

Customer review rating 1.5/5

Thomas G. Business - Confirmed reviews ALL

Carpet not vaccumed (lots of hair and nails) in the bedroom One broken light bulb not working in the bathroom The blinders are very not conveniant (one per window to close/open individually with a vertical rail and behind the couch) The shower head was always moving, could not keep it straight The plastic walls of the shower is cheap Carpet in the hallways dirty, spots eveywhere Hallways walls are dirty everywhere, dark lines all the way at the bottom Ceilling tile missing and Leaks at the lobby (close by the elevator) The elevator is slow, I was at the 9 th floor and the elevator was always on the first or second one The external surrounding of the hotel is dirty and stinks Will never go back. Fortunately, the staff was nice.

Customer review rating 3.0/5

Iuliia S. Families - Confirmed reviews ALL

Overall, it is a comfortable hotel with very friendly staff. However, this time we encountered a few frustrating issues. On our second day, the hot water went off in our initial room, and the staff kindly moved us to a new one. Unfortunately, a few hours later, I noticed that the bathroom sink in the new room was either blocked or stuck shut, meaning we had to use the kitchen sink or the shower just to wash our hands or brush our teeth. We brought this issue to the administrator's attention, but since it was already quite late to move to a third room, we agreed to stay in this one despite the non-functioning sink.

Dear Madam, Thank you for taking the time to share your experience with us. We are pleased to hear that you found our hotel comfortable and appreciated the friendliness and helpfulness of our team. We are, however, truly sorry for the succession of inconveniences you experienced during your stay. Although our team promptly arranged a room change following the hot water issue, we regret that you then encountered a problem with the bathroom sink in your new room. We understand how inconvenient it must have been, particularly having to use the kitchen sink or shower for basic daily needs. We also regret that, due to the late hour, it was not possible to offer you another room at that point. Your comments have been shared with our technical and housekeeping teams so that these issues can be addressed and such situations avoided in the future. Please accept our sincere apologies for these inconveniences. We hope to have the opportunity to welcome you again and provide you with the comfortable and trouble-free stay you should expect from us. The management

Other web-users rate our hotel

  • 794 reviews 8.7/10 Location
  • 1,133 reviews 6.9/10 Room
  • 774 reviews 8.3/10 Service
  • 14 reviews 1.4/10 WiFi
  • 396 reviews 4.5/10 Cleanliness
  • 351 reviews 6.6/10 Breakfast
  • 211 reviews 4.2/10 Vibe
  • 184 reviews 3.8/10 Amenities

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