Dear Andreas, Thank you very much for your kind review! We’re delighted to hear that you enjoyed our convenient location, the comfort of your room, and the service provided by our team. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Paris. Best Regard, La reception

Dear Guest,. We are sorry to learn that the absence of air conditioning did not meet your expectations. We understand that this is an important feature for many travelers, particularly during warmer periods. We hope that despite this inconvenience, you wereable to enjoy other aspects of your stay. We would be pleased to welcome you again in the future. Kind regards, Hotel Mercure Paris Alésia

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found the bed comfortable, the room quiet, and our staff friendly and helpful. However, we are truly sorry that several aspects of your stay did not meet your expectations, particularly regarding the room size, bathroom, air conditioning, and cleanliness. Please rest assured that your comments have been taken very seriously and have been shared with our housekeeping and maintenance teams for immediate review and improvement. We are continuously working to maintain and improve our standards, and your feedback is very valuable in helping us do so. We hope we will have the opportunity to welcome you again in better conditions in the future. Kind regards,

Dear B., Thank you for taking the time to share your feedback. We are sorry to hear that you experienced difficulties with the TV during your stay and that assistance was not provided promptly when requested. This is certainly not the level of service we aim to deliver, and we understand your frustration. Regarding the absence of a refrigerator, please note that our standard rooms do not include minibars or fridges, in line with our environmental commitment as a Green Key (Clef Verte) certified hotel. This certification reflects our efforts to reduce energy consumption and environmental impact. Your comments will nevertheless be shared with our team to help us improve both our service and guest information on arrival. We hope to have the pleasure of welcoming you again in the future for a more comfortable stay. Kind regards, Hotel Mercure Paris Alésia

Dear Rami, Thank you for taking the time to share your detailed feedback. We are sincerely sorry that your experience did not meet your expectations, especially as an Accor Platinum member. The lack of recognition of your status, as well as the absence of any special attention, does not reflect the level of service we aim to provide to our loyal guests. We also regret the inconvenience you experienced with the air conditioning, as well as the situation regarding your request for towels. This type of lack of follow-up at reception is not acceptable and has been shared with the relevant teams so that corrective actions can be implemented. Regarding breakfast, we take good note of your comments about the quality and variety of the buffet, which will also be forwarded to our restaurant team in order to improve the offering. We are, however, pleased that you appreciated the room size and our location. We sincerely hope to have the opportunity to welcome you again and provide you with a much smoother, warmer, and more consistent experience in line with your expectations and loyalty status. Kind regards, Hotel Mercure Paris Alésia

Chére Madame L., Nous vous remercions sincèrement d’avoir partagé votre retour suite à votre séjour. Nous sommes ravis d’apprendre que vous avez apprécié le confort et l’espace de votre chambre, notre emplacement idéal pour visiter l’Expo, ainsi que la disponibilité et l’aide de notre équipe de réception. Votre satisfaction est notre plus belle récompense, et nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement. Cordialement, Hotel Mercure Paris Alésia

Dear Miss V., Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed your stay with us for your 60th birthday and appreciated our convenient location close to the metro, allowing easy access to all the main attractions and Gare du Nord. We also value your feedback regarding the room design, bedding, and breakfast setup. Your comments help us identify areas where we can improve to provide an even more comfortable experience for our guests. We look forward to welcoming you again and making your next stay even more enjoyable. Warm regards, Hotel Mercure Paris Alesia.

Dear Yue, Thank you very much for your wonderful feedback. We are delighted to hear that you had an excellent stay with us and that you enjoyed our great location as well as the friendliness of our front desk team. Your kind words truly mean a lot to us and will be shared with the entire staff. We look forward to welcoming you back for another pleasant stay in the near future. Kind regards, Hotel Mercure Paris Alesia

Dear Anne M., Thank you for taking the time to share your feedback. We are pleased to read that you found your room comfortable and quiet. A restful night is very important to us, especially during business trips. We also appreciate your constructive comments. Your remarks are valuable and help us improve the comfort and functionality of our rooms. We hope to have the pleasure of welcoming you again on your next visit. Kind regards, Hotel Mercure Paris Alesia

Thank you so much for your lovely feedback 🌟 We’re delighted to hear that everything at the front desk was perfect and that you enjoyed our excellent breakfasts ! Your kind words truly mean a lot to our team and encourage us to keep delivering the best possible experience. We look forward to welcoming you again very soon! Hotel Mercure Paris Alesia

Thank you very much for your kind review following your stay at Hôtel Mercure Paris Alésia. We are delighted to read that you felt warmly welcomed by our friendly night guard and that you enjoyed a comfortable stay with us. Your satisfaction is our greatest reward, and your compliments will be happily shared with our team. We look forward to welcoming you again very soon for another pleasant experience. Warm regards, Hotel Mercure Paris Alesia

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your stay with us 😊 We are delighted to read that you had a good stay overall and that Samia, Florence, and our evening receptionist were able to assist you effectively, especially with the room change to ensure the correct bedding ✨ Your kind words will be gladly shared with them, as well as with Tina, whom we thank for her efforts at the morning reception 🙏 We sincerely regret the inconvenience you experienced regarding the room that could not be used due to the flight cancellation ✈️. While certain booking conditions can limit our flexibility, we fully understand your frustration and truly appreciate your suggestion. Your comments have been carefully noted and will help us improve our service in similar situations in the future. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you again and providing you with an even better experience. Kind regards, Hotel Mercure Paris Alesia

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. Please accept our apologies regarding the missing bath plug and the service you received. Your comments have been shared with our team so we can improve. We truly hope to have the opportunity to welcome you again and offer you a much better experience 🌟 Kind regards, The Hotel Team Mercure Paris Alesia

Thank you for your feedback. We are glad to hear that you appreciated our location and the friendliness of our reception team. We take note of your comments regarding the Wi-Fi and pricing to continue improving our services. Kind regards, Hôtel Mercure Paris Alésia

Thank you for sharing your feedback. We’re glad to hear that you found the rooms comfortable and enjoyed our convenient location 🌟. We sincerely apologize if the service did not meet your expectations and that your request was not handled appropriately 😔. Your comments are very important to us and will help us improve our service ✨. We hope to have the opportunity to welcome you back for a better experience. Hotel Mercure Paris Alesia

Thank you for sharing your feedback 😊. We’re glad to hear that you found our staff friendly 🌟. We apologize for the inconvenience regarding the room size and parking 😔. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Kind Regards, Hotel Mercure Paris Alesia

Thank you for sharing your feedback 😊. We’re glad to hear that you appreciated our reception team 🌟 and the convenient location near Metro. At the same time, we sincerely apologize that your stay did not meet your expectations regarding cleanliness, amenities, and bathroom issues. Your comments are very important to us and will help us improve our services ✨. We hope to have the opportunity to welcome you back in the future and provide a stay that fully meets the standards you expect. Kind Regards, Hotel Mercure Paris Alesia

Thank you very much for your feedback! We’re delighted to hear that you had a great stay with us 😊 We do apologize for the room configuration not matching your request and appreciate you bringing this to our attention. Your comment has been shared with our team so we can improve the handling of room preferences in the future. We truly hope to welcome you back soon and provide an experience that fully meets your expectations. Kind regards, Hôtel Mercure Paris Alesia