Novotel Paris 14 Porte d'Orléans Hotel 4 stars

Upon arrival my concierge listened to my request and expended several minutes identifying an appropriate upgrade for me. The result was a relaxing stay topped off with a pleasant welcome drink from the bar.

By the time I entered my room, I immediately felt a positive vibes. I knew that I would be happy staying in this room and the most important is my safety since I was just by myself touring Paris because my relative has backed out due to her business matters. I'm sleeping well every night although the time zone is different than the time zone in the US. But anyway, I will come back again someday and endorse Novotel Paris 14 Montrouge to my friends and family. Thank you Novotel for my safety and also thank you to the night staff reception desk whom I called very late night for a question and was so very polite. Thank you again.

Excellent customer service

Pleasant stay for family. Well connected to prime locations in Paris.

Stay was great, the team was very nice and my only comment is that only one elevator was working and not properly (maintenance). Was on 9th floor.

All according to expectations but make sure to put priority on the repair of the elevators, these are an annoyance.

It was all good apart from the fact that the lift was locked down for 2 days. With the baby and car in the basement it was very annoying time. The staff considered the situation almost normal and didn't hurry to fix it. Also we were not able to adjust the temperature of the room. We were literally sweeting and called the staff. No solution was provided and it didn't worry the staff. we rushed to leave the room several times. Kept the room open to breath despite the privacy issue. It's the first time I have faced such an unpleasant stay in Accor hotel with a staff who doesn't take at all. My company HQ is minutes walks from your hotel, but I will manage to never go there again and share my experience with colleagues from Credit Agricole

My son and I had rooms last weekend as we came over to Paris for the rugby. I have stayed at this hotel on several occasions ( every 2years ). It is clean and good value. The breakfast is good and the bar also.

Lifts out of order for most of my stay, due to water leaks. Fire alarm at 1am for nothing. Not what I call a pleasant stay.

nice hotel near a metro stop , friendly staff , nice room with a view on the Eifeltower .Good breakfast .One negative thing , we didn't got any information in advance that it was difficult to find the parking because of traffic works .So we had to drive 20 km again to park our car .It would be easier if we got a mail of this in advance

good experience except when the fire alarm triggered at 1am in the morning as false alarm

The location is great. Close to the highways going south, but also close to the subway for the city center. Only during the day there were construction works, and housekeeping was very loud. Also on the floors above, so sleeping during the day was hard.

Second time @ the Novotel Paris 14 Porte d'Orleans. 1st stay, the fire alarm went on during the night, and I had to evacuate the hotel. 2nd stay, flood on many floors including my floor, and guess what, the fire alarm went on during the night, and I had to evacuate again!

Lifts weren't working due to a flood, which then set off the fire alarm at 01:30. Not great!

The hotel suffered a water leak which took the elevators out for 2 days. The staff were very good in letting me know I had to move rooms as water had been switched off. This was achieved with the minimum of fuss. However, being on the 6th floor made things difficult.