Novotel Paris 14 Porte d'Orléans Hotel 4 stars

Fantastic, from great receptionist, through clean rooms and great breakfast in the end

Easy access to underground parking in the hotel. Very nice breakfast. Close to tube station. Calm and quiet despite being so close to peripherique

on last Wednesday, my colleague and I had a terrible experience in the hotel restaurant in the RH floor. The two on-duty waiters treated us rudely that eventually we went out for dinner instead having it in Novotel 14 porte d'Orleans. The issue was then orally communicated to the male receptionist on the same day. There were 2 black waiters on-duty that day: initially the taller one RUDELY ORDERED us not to seat in a 4-person table. We agreed thinking we were 2 person and the restaurant may have many guests needing the 4-person table. I use the word "ORDER" and "RUDE" indicating the exact behavior and feeling we had at that moment. Then the 2nd waiter RUDELY insisted us to order two salmon salad when I CLEARLY told him SEVERAL TIMES we wanted only ONE. The waiter said to me directly "what is your problem?" and disappeared. By being treated like so, we left and had dinner outside with very good food and polite and smiling waiters. My colleague and I are more than unsatisfied being treated so especially Novotel is a preferred hotel with our company. And we would not our colleagues or any other guests being treated as such anymore. The service in the restaurant is so unexpected and unsatisfied. The

Satisfied.

I enjoyed my stay in Novotel Porte d'Orleans. The room was very comfortable with a nice view. It was warm and I do appreciate the quietness. The breakfast was excellent. the service was good. It was a reasonably nice location near the public transport. However, I found that the shower enclosure needs improvement. A safety bar is needed on the right wall to avoid slipping. The WC located in a separate room is nice but the WC itself was too small. In the Car Park a warning system is needed for the car, which is entering the car park and descending down the ramp to avoid the collision with the car, which is leaving the car park at the same time and is climbing up the ramp. We had to do a very awkward reversing , there was very little space and we had to call the staff of the hotel to open the barrier again. for us to leave. These are my main observations.

JUST NOT THE RIGHT BREAKFAST FOR A VEGETARIAN. RESTAURANT STAFF WAS NOT AT ALL COURTEOUS WHEN I ASKED THAT ISN'T THERE ANY VEG OPTION FOR BREAKFAST.

Enyoyed it very much

Overall pretty good the room was clean, the breakfast & dinner we had was also excellent. Only disappointed that we were provided with paper cups (2) and a couple of tea bags. We booked for 3 adults which sofa bed was made up but we got 2 paper cups which is ridiculous it is impossible to hold a paper with boiling water in it when I asked the reception desk he explain that was Hotel policy.

I usually feel very at home in the Novotel and well looked after but this time it was difficult. Due to the hotel being busy and having to change my travel plans I ended up with 3 seperate bookings. I dont mind changing rooms but to be told that I am not eligible for points or a complimentary glass of wine was a little insulting. If the booking is complicated it is precisely the time that the service team should step up and take care of a GOLD card customer to make me welcome and ease my stress.

You need new manager and chef to the restaurant. There was 7 persons in the restaurant at Sunday evening SEP 15th. One senior pair from Australia, two ladies from Argentina, one mid aged woman and us , senior aged pair from Finland. So, not very much customers! My wife asked the portion of salmon -mentioned in your menu - it was not available. I ordered caramelsited ribs, mentioned in menu. It was piece of fatty meat, cool and un understantable portion. Next morning there was kind of mess in the breakfast area as well. One part of the tables was reserved - to whom? I did not find the plate until asking. The first possession under table level was empty the second place include a couple of those. etc etc We have been really disappointed after over twenty years visited Acces hotels like Ibis and Mercury. Our aim to increase the level of standard of hotel living did not succeed. The only thing which was increased was the price.

Amable

The experience is always good staying at Novotel porte d'Orléans, I have stayed there 4 times and never any complaints. Rooms are clean, the staff is friendly and Breakfast is always of good quality.

We have enjoyed our stay at the Novotel Porte d’Orléans. We have used this facility previously and we were satisfied with the staff. ‘The hotel is close to the Boulevard périphérique which gives you easy access to Orly Airport and other arrondissements close to the Blvd. Périphérique (just stay away from the rush hours). Hotel is quiet (good insulation) and you don’t get the trafic noise. This time we had a excellent room with a little living room where one can watch TV without disturbing his sleeping partner.

Poor air conditioning, a sweaty nights with family

Fast internet, quite artistic touch in the room. Staff was helpful and courteous. We did not try breakfast as we had to check out early morning because of our flight but overall we were satisfied with the service