Mercure Paris Porte d'Orléans Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 903 reviews

Mercure Paris Porte d'Orléans Hotel - Image 1
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Description

Hotel extras

  • 4-star hotel located at Porte d'Orléans, just outside Paris

  • Seasonal, bistro-style cuisine during the week

  • 6 modern meeting rooms with ClickShare

  • Close to trams and metros for Paris and Orly airport

  • Easy parking: paid undercover parking lot

Our accommodation(s)

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Hotel location

Mercure Paris Porte d'Orléans Hotel

13 rue Francois Ory
92120 MONTROUGE
France

GPS:48.81801, 2.329034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

L ATELIER DES SAISONS

Our restaurant at Porte d Orleans takes diners on a tour of French flavors. Booking a business lunch? A romantic dinner? A nice family meal? Discover regional tastes and wine pairings in a bistro setting.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  903 reviews

Customer review rating 1.0/5

Karen M. Couples - Confirmed reviews ALL

First appearance was a building site was not told of any building works. Room smelled of drains and sometimes in the corridor we had no towels and had to ask for them. The bar was not open Friday Saturday or Sunday which we were unaware of with no other drinking establishments nearby we asked for drinks at the reception which we were ignored even the fridge in reception was empty Friday to Monday. We paid nearly 40 euros per day for breakfast and there was never hardly anything in the hotel section and when asking staff for some was told it would be stocked in 7 minutes, after waiting 40 minutes nothing arrived so had no breakfast at all on two of the days and not much on the other two. We are very disappointed with our stay and would definitely think twice about staying at mercure again. The reception lady said she would tell manager but didn't get an email only this one. Was talking to other guests and they had same problems. Thanks

Customer review rating 1.5/5

Karen B. Friends - Confirmed reviews ALL

We arrived late afternoon & were given a room at the end of the second floor. There was building work & scaffolding outside, but that didn’t really affect us. Upon entering our room there was a musty smell, we thought it may be because it’s not been used for a while & opened the window to let fresh air in. Unfortunately the smell didn’t disappear, we thought it may be the carpet or a leaky bathroom. The carpet in the corridor also seemed to have an odour. We were keen to go out & explore, on our return the hotel was very busy, due to the big rugby event we were attending. We were told we couldn’t get drinks as the bar was closed & would be closed all weekend! The breakfast was nice to be fair, plenty choice & food was tasty. Coffee machines were great, but these were inaccessible in the evening. To top off an unimpressed stay, we were made to pay 51 euros for City Tax, even though we’d paid resort fees with the booking agent.

Customer review rating 4.0/5

Stephen W. Couples - Confirmed reviews ALL

The staff were very friendly and helpful. There was always someone there if we needed them. The room was large and very comfortable. The provision of chilled water on the landing was an excellent facility. If we were looking for a hotel then we would certainly consider the Mercure. Only minor fault was with the in-room fridge which didn't work.

Customer review rating 2.0/5

Olivier P. Business - Confirmed reviews ALL

Room was smelly, bed was hard, welcome/checkin was unremarkable

Customer review rating 3.5/5

Steven W. Friends - Confirmed reviews ALL

Rooms fine , clean and comfortable. We had 3 rooms on the privilege floor which we found quiet.Breakfast just ok. Location worked for us but you need to make use of taxis or walk some way to the metro / rer lines.

Other web-users rate our hotel

  • 168 reviews 8.2/10 Location
  • 456 reviews 6.2/10 Room
  • 518 reviews 8/10 Service
  • 14 reviews 4.2/10 WiFi
  • 188 reviews 7.7/10 Breakfast
  • 165 reviews 5.7/10 Cleanliness
  • 102 reviews 5.4/10 Vibe
  • 84 reviews 5.2/10 Amenities

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