Mercure Paris Porte d'Orléans Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 791 reviews

Mercure Paris Porte d'Orléans Hotel - Image 1
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Mercure Paris Porte d'Orléans Hotel - Image 4

Description

Hotel extras

  • Our passionate chef concocts seasonal dishes

  • 5 minutes walk from Metro Line 4 and Tram T3a

  • 400 m² of adaptable meeting areas, ClickShare equipment

  • Paid, secure, covered parking, illuminated, security code

  • 20 minutes from Orly Airport and 10 minutes from Gare Montparnasse

Our accommodation(s)

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Hotel location

Mercure Paris Porte d'Orléans Hotel

13 rue Francois Ory
92120 MONTROUGE
France

GPS:48.81801, 2.329034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

L'atelier des Saisons

L'Atelier des Saisons: a cozy bar where Chef Antoine, Carolina, & team passionately share unique creations, celebrating seasons & imparting authentic skills.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  791 reviews

TripAdvisor Rating  3.5/5  592 reviews

Business Stay

Customer review rating 2.5/5

Will Business - Confirmed reviews ALL

Stayed at the hotel as part of a business trip.

Dear William M., Thank you for taking the time to rate your experience with us at the Mercure Paris Porte de Orleans. We are looking forward to welcoming you again in the future so that we can improve and achieve your 5-star rating. Christian A. Assistant Front Desk Manager.

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Room and staff were very good thew lift broke and I was stuck for 15 min on floor as there was no signs for the stairs

Dear Bill, Thank you for your kind words regarding our rooms and team. We are delighted to hear that you had a positive experience with both. We also apologize for the inconvenience caused by the lift issue and the lack of signage for the stairs. We will be reviewing our signage to ensure it is more visible for future guests. If you should return to our hotel and encounter any issues, please don't hesitate to contact us directly from your room phone. We are always here to assist with anything you may need. We truly appreciate your feedback and look forward to welcoming you back soon. Best regards, Célia Da Costa Dias Front Office Manager Mercure Paris Porte d'Orléans

outdated hotel

Customer review rating 1.5/5

Wim Business - Confirmed reviews ALL

rooms are outdated. Bed was good. Elevators were not working or just 1. This is very unconvenient if you stay at the 7th floor. No excuses made by the personell on broken elevator. Breakfast room was very busy. employees were not active on cleaning tables to create seating for people coming to the breakfast.

Dear Mr. R., We sincerely regret that several aspects of your experience fell short of expectations, and we apologize for the inconvenience caused. Regarding the elevators, we acknowledge that only one was functional during your stay, which was particularly challenging for guests on higher floors. This issue arose due to ongoing technical maintenance, and we are working with urgency to ensure consistent functionality. We also regret that our team did not adequately address this issue with you at the time and will be reinforcing our communication protocols. As for your experience at breakfast, we apologize for the wait time to find a cleaned table. During peak hours, our staff works hard to clean and prepare seating as quickly as possible. We’re sorry for any delays you experienced and appreciate your understanding. We’re also grateful for your positive comments about the quality of the bed. Your feedback is valuable and helps us strive for better service. We hope to have the opportunity to welcome you back in the future and provide a much more seamless experience. Best regards, Célia Da Costa Dias Front Office Manager Mercure Paris Porte d’Orléans

Bad service

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Many issues with nos resolution.

Dear Rosa Huertas, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we will use them to improve our services. Please feel free to reach out directly if you’d like to discuss your concerns further. We hope to have the opportunity to welcome you back in the future and provide you with a much better stay. Best regards, Christian Astudillo. Assistant Front Desk Manager.

I slept very bad

Customer review rating 1.5/5

Wouter Business - Confirmed reviews ALL

Mattress on the bed was horrible, could feel the springs. Ventilation was noisy, even when turned off, had a bad night.

Dear Wouter H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Astudillo. Assistant Front Desk Manager.

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Other web-users rate our hotel

  • 132 reviews 8.2/10 Location
  • 439 reviews 5.5/10 Room
  • 385 reviews 7.8/10 Service
  • 6 reviews 2.2/10 WiFi
  • 265 reviews 5.7/10 Comfort
  • 168 reviews 6.9/10 Breakfast
  • 140 reviews 5.4/10 Cleanliness
  • 92 reviews 3.4/10 Vibe

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