Mercure Paris Porte d'Orléans Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 967 reviews

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Mercure Paris Porte d'Orléans Hotel - Image 1
Mercure Paris Porte d'Orléans Hotel - Image 2
Mercure Paris Porte d'Orléans Hotel - Image 3
Mercure Paris Porte d'Orléans Hotel - Image 4
13 rue Francois Ory, 92120 MONTROUGE, France

Description

Hotel extras

  • 4-star hotel located at Porte d'Orléans, just outside Paris

  • Seasonal, bistro-style cuisine during the week

  • 6 modern meeting rooms with ClickShare

  • Close to trams and metros for Paris and Orly airport

  • Easy parking: paid undercover parking lot

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with twin beds

Photo out of - Classic Room with twin beds

Perfect for a getaway with friends or a business trip, this room with two single beds combines comfort and practicality. Finalize your plans with our speedy WiFi before settling in for a restful night.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Pots/Pans/Dishes
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Experience unparalleled Mercure hospitality with upscale bedding and modern amenities designed to help you unwind. Sip on a coffee before heading for breakfast. You are 25 minutes from anywhere in Paris!

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A hot shower, a steaming cup of tea, a soft bed. Nestled in your memory foam pillow, linger there a little longer. Where restorative travel meets business inspiration, our rooms ensure exceptional nights.

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

While parents retreat to the luxurious queen, the kids make the sofa bed their kingdom. Share cherished moments or dream up new adventures in this room, designed with the charm of a Parisian apartment.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Pots/Pans/Dishes
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Paris Porte d'Orléans Hotel

13 rue Francois Ory
92120 MONTROUGE
France

GPS:48.81801, 2.329034

Telephone
Fax +33 1 58 07 11 21

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 188 rooms
  • 5 rooms for people with reduced mobility
  • 6 connecting rooms
  • 188 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Polish

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Executive Lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception Additional charge

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Business center is wheelchair accessible
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.234 ft

  • Parking pricing: 22.50 € 22.5 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

L ATELIER DES SAISONS

Photo out of - L ATELIER DES SAISONS

Our restaurant at Porte d Orleans takes diners on a tour of French flavors. Booking a business lunch? A romantic dinner? A nice family meal? Discover regional tastes and wine pairings in a bistro setting.

Cooking style
French
Chef name
Antoine VITALIS
Capacity
80
Accessibility
Accessible service
13 rue Francois Ory, 92120 Montrouge, France
Telephone +33 1 58 07 11 01
Menu PDF
Cocktail menu PDF
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Holiday voucher
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Our restaurant at Porte d Orleans takes diners on a tour of French flavors. Booking a business lunch? A romantic dinner? A nice family meal? Discover regional tastes and wine pairings in a bistro setting.

Book

Spritzers in spring. Organic wine and cheese in summer. Draft beer or tea in fall. Hot chocolate or espresso martinis in winter. For after-work drinks or romantic moments, our bar celebrates each season.

Restore your energy before your workday or Parisian visit. Three options to suit your schedule: express for travelers on the go, room service or our healthy and delicious Continental and American buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  967 reviews

Customer review rating 3.0/5

Adrian I. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Regine A. Couples - Confirmed reviews ALL

Dear Regine A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience was not 100% good to you, we took note about this issues and the maintenance department will do all the necessary, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La réception

Customer review rating 5.0/5

Alexia M. T. Couples - Confirmed reviews ALL

Customer review rating 1.5/5

Cole H. Business - Confirmed reviews ALL

Dear COLE H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Tomanek J. Business - Confirmed reviews ALL

Dear TOMANEK J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Regine A. Couples - Confirmed reviews ALL

The stay in itself was very pleasant as always. I gave a 9 due there being a few issues with the room- room 213. These Can be easily sorted 1- the toilette does not flush well. You have to flush 3-4 times to get it clean. The pressure is very weak and that was quite annoying 2- the shower too seemed to have a water pressure issue. The water was running very weak, it is either a lime scale issue or just pressure issue 3- the bed was noisy. I believe it is the mattress that is the problem Other than these minor issues we enjoyed our stay and we will always choose this mercure before any other.

Dear Regine A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience was not 100% good to you, we took note about this issues and the maintenance department will do all the necessary, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La réception

Customer review rating 5.0/5

Alexia M. T. Couples - Confirmed reviews ALL

Great experience overall. Communication was clear, the staff was friendly, and the service provided was excellent. I would happily recommend them to others.

Customer review rating 1.5/5

Cole H. Business - Confirmed reviews ALL

Had to request to change rooms due to a horrible sewage smell. Hallways smell very bad too. Hotel needs an overall deep clean.

Dear COLE H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Tomanek J. Business - Confirmed reviews ALL

The hotel was fabulous for many experiences. The hotel staff was lovely, the beds were perfect, firm not hard, and the breakfast in the morning was one of the best buffets I’ve had. The only issue was a smell in my room that kept getting increasingly worse during my stay. A few other people I know also experienced it. Other than that, it was fantastic.

Dear TOMANEK J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

David S. Couples - Confirmed reviews ALL

Lovely staff and breakfast was excellent

Dear David , Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the rest of your experience with us. We are, however, sorry to learn about the musty smell in your room, which understandably made your stay less pleasant. Please accept our sincere apologies for this inconvenience. Your comment has been shared with our team so that we can investigate the issue and take the necessary steps to prevent it from happening again. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for a more enjoyable stay. Sincerely, Mariama

Customer review rating 3.0/5

Benn L. Friends - Confirmed reviews ALL

We ordered two twin beds expecting two separate beds with two blankets, but the blanket and bedsheet given was queen, so that was disappointing on our end. Overall, the room and stay was clean, hotel was accessible, Montrouge was very nice.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La réception

Customer review rating 4.0/5

Mara E. Families - Confirmed reviews ALL

We loved the quietness and easy access of the hotel. There are 2 things we could say were not satisfying. Firstly our receptionist at check in was not very friendly or kind. Secondly the bar was open in the afternoon on friday but closed early in the evening with no explanation. Everything else was totally ok.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La réception

Customer review rating 4.0/5

Fumiko M. Solo - Confirmed reviews ALL

Elevator was too small and one of them was out of order.

Madame, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Porte d'Orléans. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. La réception

Customer review rating 5.0/5

Lakshmi D. Families - Confirmed reviews ALL

I had a wonderful stay at this hotel during my recent vacation.From the moment we arrived, the front desk team was incredibly nice and welcoming. The room was spacious, calm, and exceptionally clean as well.I loved that they provided free, cool drinking water, which was a fantastic touch. The air conditioning also worked perfectly, keeping the room completely comfortable and chilled.It was the perfect relaxing getaway and if you are looking for a ultra comfortable place to unwind, this is exactly where you need to book!!

Dear, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La réception

Customer review rating 2.5/5

Tanatsa N. Business - Confirmed reviews ALL

- The smell on the floors was weird and concerning having us question the genuine cleanliness of the rest of the hotel (including the room). - The lifts weren't working which isn't great when you have luggage. - The room service dinner was very good.

Customer review rating 5.0/5

Regine A. Couples - Confirmed reviews ALL

Very good experience as always. Friendly team, amazing breakfast

Customer review rating 4.0/5

Yik H. C. L. Business - Confirmed reviews ALL

Check-in was smooth though didn't get a room ready in the morning despite having GOLD status. Nevertheless staff was nice. The room's shampoo/shower gel was not filled when checked-in so need to get a new bottle myself at the counter as there was no one when calling to the reception at night.

Customer review rating 1.0/5

Karen M. Couples - Confirmed reviews ALL

First appearance was a building site was not told of any building works. Room smelled of drains and sometimes in the corridor we had no towels and had to ask for them. The bar was not open Friday Saturday or Sunday which we were unaware of with no other drinking establishments nearby we asked for drinks at the reception which we were ignored even the fridge in reception was empty Friday to Monday. We paid nearly 40 euros per day for breakfast and there was never hardly anything in the hotel section and when asking staff for some was told it would be stocked in 7 minutes, after waiting 40 minutes nothing arrived so had no breakfast at all on two of the days and not much on the other two. We are very disappointed with our stay and would definitely think twice about staying at mercure again. The reception lady said she would tell manager but didn't get an email only this one. Was talking to other guests and they had same problems. Thanks

Customer review rating 1.5/5

Karen B. Friends - Confirmed reviews ALL

We arrived late afternoon & were given a room at the end of the second floor. There was building work & scaffolding outside, but that didn’t really affect us. Upon entering our room there was a musty smell, we thought it may be because it’s not been used for a while & opened the window to let fresh air in. Unfortunately the smell didn’t disappear, we thought it may be the carpet or a leaky bathroom. The carpet in the corridor also seemed to have an odour. We were keen to go out & explore, on our return the hotel was very busy, due to the big rugby event we were attending. We were told we couldn’t get drinks as the bar was closed & would be closed all weekend! The breakfast was nice to be fair, plenty choice & food was tasty. Coffee machines were great, but these were inaccessible in the evening. To top off an unimpressed stay, we were made to pay 51 euros for City Tax, even though we’d paid resort fees with the booking agent.

Customer review rating 4.0/5

Stephen W. Couples - Confirmed reviews ALL

The staff were very friendly and helpful. There was always someone there if we needed them. The room was large and very comfortable. The provision of chilled water on the landing was an excellent facility. If we were looking for a hotel then we would certainly consider the Mercure. Only minor fault was with the in-room fridge which didn't work.

Customer review rating 2.0/5

Olivier P. Business - Confirmed reviews ALL

Room was smelly, bed was hard, welcome/checkin was unremarkable

Customer review rating 3.5/5

Steven W. Friends - Confirmed reviews ALL

Rooms fine , clean and comfortable. We had 3 rooms on the privilege floor which we found quiet.Breakfast just ok. Location worked for us but you need to make use of taxis or walk some way to the metro / rer lines.

Customer review rating 3.5/5

Stuart C. Solo - Confirmed reviews ALL

Wouldn’t call it a four class hotel, next to no choice of hot food at breakfast, no milk with the tea coffee making facilities, despite me asking for some

Customer review rating 3.0/5

Martin W. Couples - Confirmed reviews ALL

Stayed on an organised rugby tour. Bar was open 1st night but service was very slow. Never opened again during our stay, there was a fridge near reception for alcoholic drinks but no draught beer Room was adequate, a bit like a premier Inn and the maid did clean it daily so we left her a small tip

Other web-users rate our hotel

  • 183 reviews 7.9/10 Location
  • 487 reviews 6.3/10 Room
  • 551 reviews 8.5/10 Service
  • 14 reviews 5/10 WiFi
  • 201 reviews 8.2/10 Breakfast
  • 185 reviews 5.7/10 Cleanliness
  • 114 reviews 5.4/10 Vibe
  • 107 reviews 4.5/10 Amenities

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