Mercure Paris Porte d'Orléans Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 879 reviews

Mercure Paris Porte d'Orléans Hotel - Image 1
Mercure Paris Porte d'Orléans Hotel - Image 2
Mercure Paris Porte d'Orléans Hotel - Image 3
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ALLSAFE approved hotel

Hotel extras

  • Parc des Princes/Roland Garros: 15 mins; Versailles Exhib. Center: 10 mins

  • 5-minute walk from metro line 4 and T3a streetcar, Porte D'Orléans station

  • 400m² of meeting space including 150m² fully modular, ClickShare equipment

  • Paid, secure, covered parking, illuminated, security code

  • 20 minutes from Orly Airport and 10 minutes from Gare Montparnasse

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Paris Porte d'Orléans Hotel

13 rue Francois Ory

GPS:48.81801, 2.329034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'atelier des Saisons

Chef Antoine, Carolina and their teams are eager to share their expertise and passions throughout the seasons.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  879 reviews

TripAdvisor Rating  3.5/5  580 reviews

Not the best

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Expected Mercure as a step up from Novotel. This location is ready for a remodel. The beds are a mattress pad on hardboard. The toilet ran incessantly. The lobby bar was never staffed and the views from the suites are of an alleyway.


Customer review rating 3.5/5

Rolando C. Families - Confirmed reviews ALL

We had issues with the bed matress that were very bad…. And the AC hardly work, the room was very warm.

Nice property that is not crazy with tourists and good value for the money

Customer review rating 4.5/5

Gautam Families - Confirmed reviews ALL

I was really impressed with the property and the teams during my stay. Everyone was very helpful and the room and the hotel are well maintained and efficient.

Dear Mister M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, RECEPTION TEAM

Not the best value for money

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Not great unfortunately, with the only good thing being it was 5 mins to walk to my office! So from the start the weather when I arrived in Paris was 32c, but it felt warmer. On arrival on Sunday to the hotel I found a very dated hotel which was in need of a reneovation very dark in the main reception with a colour scheme from the 60s. Staff were friendly enough, I had wanted to extend my stay by 1 day but it was full, so booked another night elsewhere. The restaurant was closed at 4pm when I arrived, as was most of the restaurants in the immediate area. There was also no room service available but reception offered the option of getting a pizza delivered. I instead waited for a Japanese restaurant to open which was very good at just after 7pm, 5 mins walk from the hotel. The room was fine size wise but again the decor was not the best with stains on the mostly red with black carpet on entering the room. The bath room again was not huge but decor and finish look tired and in some areas were stained/dirty looking. when I used the shower later that evening I found that the shower setting was shifting between too hot and icey cold. The final piece to this puzze was the Air conditioning unit, which on the settings control would not move to the cold setting symbol and as such blowing out warm air making the room baking hot. I went to reception who already knew about the problems as others had complained. He said that the Air con was controlled centrally and is normally set to be 8c less than the outsude tempreture, It was 32c on my phone! He then offered me a fan and I then I spent 2 nights laying ontop of the bed sheets and not sleeping very well waking up 2 to 3 times. I did get told that they had availabilty for the additional day I had wanted but was happy to say thanks but no thanks. I then escaped to the CITIZENX near CDG airport which was all of the things this mecure was not.

Dear Mr Howard, Thank you for sharing your experience in Mercure hotel Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Léa

Never a four star

TripAdvisor rating 2.0/5

Ryan D Business - TripAdvisor review

Never a 4 star. Tired, outdated, gloomy hotel. Lobby is a mess. Took a long time to check in and out. 2 star at most. Images don't reflect current condition. No iron/board in room. Couldn't even find the bar and restaurant. Building site opposite as of June. Avoid

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Other web-users rate our hotel

  • 115 reviews 8/10 Location
  • 430 reviews 5.2/10 Room
  • 369 reviews 7.5/10 Service
  • 18 reviews 6.5/10 WiFi
  • 178 reviews 6.9/10 Breakfast
  • 155 reviews 4.5/10 Cleanliness
  • 111 reviews 3.3/10 Vibe
  • 92 reviews 4.4/10 Food

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