Mercure Paris Porte d'Orléans Hotel

Mercure Paris Porte d'Orléans Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 740 reviews

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Hotel extras

  • Establishment certified ALLSAFE by Bureau Veritas

  • 5-minute walk from metro line 4 and T3a streetcar, Porte D'Orléans station

  • 400m² of meeting space including 150m² fully modular, ClickShare equipment

  • Paid, secure, covered parking, illuminated, security code

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Paris Porte d'Orléans Hotel

13 rue Francois Ory
92120 MONTROUGE
France

GPS:48.81801, 2.329034

Telephone +33 825 80 09 09

Fax +33 1 58 07 11 21

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'atelier des Saisons

Chef Antoine, Anthony and their teams are keen to share their expertise and passions every season. The quality, provenance and history of our produce from the French regions are the main theme.

Our accommodation(s)

The range of fully air-conditioned rooms offering free Wi-Fi will ensure that you have a relaxing stay that meets all your expectations. Choose between a Standard Room and a Privilege Room that offers a wider range of services. For even greater comfort, the Junior Suite and its lounge area will ensure your stay is perfect.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  740 reviews

TripAdvisor Rating  3.5/5  571 reviews

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Found the hotel very clean and the staff extremely helpful and friendly .

Dear Aicha H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marine

Awful!

TripAdvisor rating 1.0/5

T9224OJannas Business - TripAdvisor review

Possibly the worst Mercure hotel I have been to. Old, shabby, covered with dust, poorly furnished. Unfriendly staff at the reception. Overheated rooms with the heater not working and impossible to change the temperature. Clouds of dust in the bathroom. Sink tab broken. Will do my best to avoid.

Average at best

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

A bit of a disappointing stay; room wasn´t ready (can happen), machine to make the room keys didn´t work for an hour; installations are becoming old fashioned. Service at reception mediocre - i understand people are busy but no smile no real attention.

Dear Mr V, We thank you for taking the time to leave us a comment following your last stay in our hotel. Your feedback is important and allows us to improve. We kindly ask you to accept our apologies, indeed the experience you have had is not like our usual services. We hope to have the chance to welcome you again in better conditions. Marine, et l’équipe du Mercure Paris Porte d’Orléans

gros recul

Customer review rating 1.0/5

C. Business - Confirmed reviews ALL

i,explicable

Cher Monsieur C, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Porte d'Orléans. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Pouvez-vous nous en dire plus vos points de mécontentement? Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Nous vous prions d'accepter Monsieur C nos sincères excuses. Cordialement, Marine, et l’équipe du Mercure Paris Porte d’Orléans

Great staff, very poor hotel condition

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

The staff at the hotel were brilliant, very pleasant and helpful. The hotel itself was very run down in general which let my experience down. The furniture and fittings was very poor, especially in my room. The lights didn't work and work very dim, the air conditioning didn't work, no room service available, the fittings were cracked and in need of repair. Also to add which I know isn't the hotels fault but the construction site across the road started at 6.20 some mornings.

Dear Mrs W, Thank you for taking the time to give us a complete feedback following your last stay in the Hôtel Mercure Paris Porte d'Orléans At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We take good note of all of your comments and we are approaching the departments concerned in order to make the necessary improvements. We thank you for your positive words about our teams, we pay particular attention to welcoming our customers, responding to your needs is our priority. Sincerely, Marine, et l’équipe du Mercure Paris Porte d’Orléans

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Other web-users rate our hotel

  • 77 reviews 8.2/10 Location
  • 301 reviews 5.2/10 Room
  • 283 reviews 7.5/10 Service
  • 14 reviews 6.4/10 WiFi
  • 121 reviews 7/10 Breakfast
  • 114 reviews 4.7/10 Cleanliness
  • 88 reviews 3.2/10 Vibe
  • 73 reviews 4.3/10 Food

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