Mercure Paris Porte d'Orléans Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 776 reviews

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Mercure Paris Porte d'Orléans Hotel - Image 1
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Mercure Paris Porte d'Orléans Hotel - Image 3
Mercure Paris Porte d'Orléans Hotel - Image 4
13 rue Francois Ory, 92120 MONTROUGE, France

Description

Hotel extras

  • Our passionate chef concocts seasonal dishes

  • 5 minutes walk from Metro Line 4 and Tram T3a

  • 400 m² of adaptable meeting areas, ClickShare equipment

  • Paid, secure, covered parking, illuminated, security code

  • 20 minutes from Orly Airport and 10 minutes from Gare Montparnasse

Our accommodation(s)

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Hotel location

Mercure Paris Porte d'Orléans Hotel

13 rue Francois Ory
92120 MONTROUGE
France

GPS:48.81801, 2.329034

Telephone
Fax +33 1 58 07 11 21

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

L'atelier des Saisons

L'Atelier des Saisons: a cozy bar where Chef Antoine, Carolina, & team passionately share unique creations, celebrating seasons & imparting authentic skills.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  776 reviews

TripAdvisor Rating  3.5/5  593 reviews

Poor Stay

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Poor quality food & service - Room Service, Dinner and Breakfast My room service, a burger, took over 45 min to be delievered Rubbish Lift - had to wait several minutes to travel from 3rd floor to ground floor every time Room was okay but nothing special

Dear Ian James H., Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we will use them to improve our services. Please feel free to reach out directly if you’d like to discuss your concerns further. We hope to have the opportunity to welcome you back in the future and provide you with a much better stay. Best regards, Christian Astudillo. Assistant Front Desk Manager.

Smelly Rooms

Customer review rating 3.0/5

Russell A. Business - Confirmed reviews ALL

The hotel staff were very good ,accommodating and very helpful. The facilities were fine but he hotel room had a bad smell. We had to open the windows to get fresh air into the room. I was staying at the hotel for a work meeting with a group of colleagues (7 of us on total0 and every one of my work colleagues had the same issue with their rooms smelling badly. The smell was that of a carpet that was wet and not dried ,constant damp smell which was very unpleasant .I am an Accor Plus Gold member and stay in Accor hotels regularly ,mainly in Australia where I live. The facilities are always very good but this is the first time I have had an experience where a room smelt so bad. There is an issue which needs attention at this hotel.

Dear Russell A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Astudillo.

Business Stay

Customer review rating 2.5/5

Will Business - Confirmed reviews ALL

Stayed at the hotel as part of a business trip.

Dear William M., Thank you for taking the time to rate your experience with us at the Mercure Paris Porte de Orleans. We are looking forward to welcoming you again in the future so that we can improve and achieve your 5-star rating. Christian A. Assistant Front Desk Manager.

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Room and staff were very good thew lift broke and I was stuck for 15 min on floor as there was no signs for the stairs

Dear Bill, Thank you for your kind words regarding our rooms and team. We are delighted to hear that you had a positive experience with both. We also apologize for the inconvenience caused by the lift issue and the lack of signage for the stairs. We will be reviewing our signage to ensure it is more visible for future guests. If you should return to our hotel and encounter any issues, please don't hesitate to contact us directly from your room phone. We are always here to assist with anything you may need. We truly appreciate your feedback and look forward to welcoming you back soon. Best regards, Célia Da Costa Dias Front Office Manager Mercure Paris Porte d'Orléans

outdated hotel

Customer review rating 1.5/5

Wim Business - Confirmed reviews ALL

rooms are outdated. Bed was good. Elevators were not working or just 1. This is very unconvenient if you stay at the 7th floor. No excuses made by the personell on broken elevator. Breakfast room was very busy. employees were not active on cleaning tables to create seating for people coming to the breakfast.

Dear Mr. R., We sincerely regret that several aspects of your experience fell short of expectations, and we apologize for the inconvenience caused. Regarding the elevators, we acknowledge that only one was functional during your stay, which was particularly challenging for guests on higher floors. This issue arose due to ongoing technical maintenance, and we are working with urgency to ensure consistent functionality. We also regret that our team did not adequately address this issue with you at the time and will be reinforcing our communication protocols. As for your experience at breakfast, we apologize for the wait time to find a cleaned table. During peak hours, our staff works hard to clean and prepare seating as quickly as possible. We’re sorry for any delays you experienced and appreciate your understanding. We’re also grateful for your positive comments about the quality of the bed. Your feedback is valuable and helps us strive for better service. We hope to have the opportunity to welcome you back in the future and provide a much more seamless experience. Best regards, Célia Da Costa Dias Front Office Manager Mercure Paris Porte d’Orléans

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Other web-users rate our hotel

  • 133 reviews 8.3/10 Location
  • 427 reviews 5.5/10 Room
  • 380 reviews 7.9/10 Service
  • 6 reviews 2.2/10 WiFi
  • 260 reviews 5.8/10 Comfort
  • 164 reviews 6.9/10 Breakfast
  • 142 reviews 5.5/10 Cleanliness
  • 90 reviews 3.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.