Normally a stay in Mercure is top. This time on Sunday morning for breakfast there was no bread, no eggs. At the coffee machine it was very crowded but the second machine was not in use. The waiter was receiving the complaints but there was no intention to solve the problem. There was no communication what happened or if breakfast would still come. On top the fire alarm went off. Everyone seemed to be crossing around. Again no communication at all. Lifts were still working and used ..... So no, this was not what we normally experience in the Mercure.

Globally, the hotel was an average Mercure hotel. With an average service, which explains the average mark. A/C in the room was not really working, which was a major issue when we had days above 30 degrees. Reception people were not particularly friendly, and as it seems, my Gold status with Accor (at the time of the stay was ignored). Bar was closed on Friday-Saturday-Sunday (my stay included two weekends) so that was rather disappointing, and I do not believe it was COVID reasons, as was completely open the other days. Again, overall, average.

HOTEL TRES PROPRE. LINGE IMPECCABLE.

Was relaxing and cool after having hectic day and long trip

Highly recommended hotell. Good standard, clean and comfortable rooms. Very helpful and kind staff.

Upon suggestion from the front office I agreed to register for a fidelity card and gave my email address. I however never received the link for registration. I also asked whether my stay would already be addedd to the fidelity scheme which was confimed orally but as I never received neither a card ( although they werer available at the front desk) nor a registration link I am not sure whether therer had bben in fact a miscommunication.

Very comfortable place. Special mention to the staff whom was extremely benevolant. Either, I was pleasantly stupefied by the quality of the food ; compliments to the Chef

As soon as I Checked-in, I had to call reception because the room was not properly heated.also there was no bottled water in the room at arrival. Finally, on Friday evening, there was no food service. I believe the hotel keep a minimum service for its guests.

It is surrounded by bars and shops/restaurants, only need to walk a bit and look at Google maps. The reception was a bit slow and breakfast a bit expensive. There was also a french breakfast but not healthy with croisants and other cakes. I would suggest the hotel to offer a middle breakfast for people that do not want to eat a lot in the morning (cofee and sandwich).

Room was nice, but my wife was hurt by an air vent falling off the wall on to her in the bathroom. Reported it to reception as we were leaving, receptionist apologised and said she would report it to her manager. Would be nice to get an official reply from hotel management on substandard facilities.

After our 1st hotel for our week in Paris, which was to be one of the hottest on record, did not have A/C...we scrambled to find a hotel with the necessary amenities (and seriously, A/C should be a listed amenity Hotwire?!?!?!?!). We stayed at Mercure Port de Versailles to start the vacation so we knew it wasnt going to be a safe selection. Breakfast is great, everything you need and some really good fresh squeezed OJ, good streaky bacon, Nespresso, Cappuccino, great baguettes, cured meats. Only downer was the lack of cheese selection but thats being nitpicky. The best way to get to all the sites in Paris is to take the 125 Bus at the corner to the Gentile RER-B station...the go to the necessary stops you need (Denfert-Rochereau, Sant Michel-Notre Dame, Gard du Nord, etc.). Ther are some legit good places to eat withing walking distance to the hotel...Monterosso is great italian. Franprix grocery next door is a great amenity as well. No complaints about our stay.

Went into room found clean and tidy , had a quick shower then out to a meeting. Back later on and when using sink in bathroom water not draining away , went to receiption to ask for a maintenance man, non available as weekend . Lady at reception very good gave me another room straight away and just across the alleyway form my original room so no hassle , all good

Good hotel, good rooms , good breakfast, helpful staff. Definitely one of their good hotels.Small walk to metro so its convenient. Very safe. Very good hair dryer !Just bring your own shampoo n conditioner

It was a nice hotel but it's not simple to give an opinion for some reasons. The first day we had a nice guy at the accueil , the other days they were just regular. Each time to enter to the hotel we were invited to ring a bell and sometimes we had to wait to enter because they were busy to open. At the room we had a noise that came from the room up to ours. We don't know it it was problem with something or just the person in the other room. We had a bad smell coming from the bathroom time to time and the heaters dry to much the air at the room. The breakfast was nice enough, that's why we choose Mercure each time in Paris and that was ok. The location is regular too, the place was calm enough. I think they should renovate the hotel in many ways, i think they started doing that at the restaurant, but they should continue with the room that look a bit old.

This was our first stay in France and we were here for a conference. This hotel was convenient to the metro and our conference sight. The staff was very attentive to our needs. My only complaint was that on a very rainy night there were no restaurants open within a short distance.