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Mercure Paris Porte d'Orléans Hotel 4 stars

Customer review rating 4.3/5 5,986 reviews

ALLSAFE approved hotel

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Mercure Paris Porte d'Orléans Hotel
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+ 20 Services

Hotel extras

  • Establishment certified ALLSAFE by Bureau Veritas

  • 5-minute walk from metro line 4 and T3a streetcar, Porte D'Orléans station

  • 400m² of meeting space including 150m² fully modular, ClickShare equipment

  • Paid, secure, covered parking, illuminated, security code

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Gift shop/newspaper shop
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Self service business centre

Hotel location

Mercure Paris Porte d'Orléans Hotel

13 rue Francois Ory
92120 montrouge

Tel: +33825800909

Fax: (+33)1/58071121

Check-in from 12h00

Check out up to 12h00




  • By plane

    PARIS ORLY At 10km / 6.25 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 30km / 18.75 miles

  • By car

    A1 At 12km / 7.5 miles

  • By car

    A12 At 8km / 5 miles

  • By car

    A6 At 1km / 0.63 miles

  • By train

    PARIS AUSTERLITZ At 8km / 5 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 3.5km / 2.17 miles

GPS :48.81801, 2.329034

Our accommodation(s)

The range of fully air-conditioned rooms offering free Wi-Fi will ensure that you have a relaxing stay that meets all your expectations. Choose between a Standard Room and a Privilege Room that offers a wider range of services. For even greater comfort, the Junior Suite and its lounge area will ensure your stay is perfect.

Our restaurants and bars


Type of cuisine: French

Our head chef Nicolas Beaudouin and his team welcome you to our restaurant. Benefit from our wine bar and its tapas. Seasonal closure from July 10 to Aug 29, 2021 inclusive.


MY BAR welcomes you for a moment of relaxation in a peaceful and friendly atmosphere. With its TV screen, MY BAR is the ideal place for your sports fixtures.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Mercure Paris Porte d'Orléans Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,986 reviews

TripAdvisor Rating 3.5/5

547 reviews

Long stay for an event in Paris

TripAdvisor rating 3.0/5

taubert88 Business - 21/07/2021 TripAdvisor review

Globally, the hotel was an average Mercure hotel. With an average service, which explains the average mark. A/C in the room was not really working, which was a major issue when we had days above 30 degrees. Reception people were not particularly friendly, and as it seems, my Gold status with Accor (at the time of the stay was ignored). Bar was closed on Friday-Saturday-Sunday (my stay included two weekends) so that was rather disappointing, and I do not believe it was COVID reasons, as was completely open the other days. Again, overall, average.

Customer review rating 4.5/5

G. Solo - 24/06/2021 Confirmed reviews ALL


Monsieur G, Nous vous remercions suite à votre commentaire positif de notre hôtel. Toute l’équipe du Mercure Paris Porte d’Orléans vous remercie. Passez une belle journée Noémie/Réception

Well located specially for me who has appointment in the Monsouris Institute

Customer review rating 5.0/5

Andre Solo - 05/02/2021 Confirmed reviews ALL

Was relaxing and cool after having hectic day and long trip

Mister S, Thank you for taking the time to write to us following your last stay at the Mercure Paris Porte d'Orléans; We are delighted to read that you had a pleasant stay with us and we thank you. The whole team joins me in sending you our sincere thanks. I wish you a good day. Noémie/La réception

Very nice hotel.

Customer review rating 4.5/5

Izabela R. Families - 17/11/2020 Confirmed reviews ALL

Highly recommended hotell. Good standard, clean and comfortable rooms. Very helpful and kind staff.

Dear Mrs R, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonia

c'est ok

Customer review rating 4.0/5

Anonymous Business - 11/03/2020 Confirmed reviews ALL

Upon suggestion from the front office I agreed to register for a fidelity card and gave my email address. I however never received the link for registration. I also asked whether my stay would already be addedd to the fidelity scheme which was confimed orally but as I never received neither a card ( although they werer available at the front desk) nor a registration link I am not sure whether therer had bben in fact a miscommunication.

Comfort and welcoming stay

Customer review rating 5.0/5

Florence V. Business - 03/02/2020 Confirmed reviews ALL

Very comfortable place. Special mention to the staff whom was extremely benevolant. Either, I was pleasantly stupefied by the quality of the food ; compliments to the Chef

Dear Madam V, Thank you very much for your wonderful comment about your last stay in our hotel ! It was a pleasure to welcome you during few days in our hotel =) Best regards, Marine DELMOY Responsable Ressources Humaines Mercure Paris Porte d'Orléans

Just okay

Customer review rating 3.0/5

T., K. A. Business - 02/02/2020 Confirmed reviews ALL

As soon as I Checked-in, I had to call reception because the room was not properly heated.also there was no bottled water in the room at arrival. Finally, on Friday evening, there was no food service. I believe the hotel keep a minimum service for its guests.

Dear Customer, Thank you for your comment following your last stay in our hotel. I am very sorry for the problem we found in the room, it is not representative of our hotel. Regarding the Friday evening meal that you could not have consumed, indeed it is indicated on our website that our restaurant is closed from Friday evening to Sunday 12h AM. Our receptionists are available to advise you on good restaurants during your stay, don't hesitate to ask them =) Regards Marine DELMOY Responsable Ressources Humaines Mercure Paris Porte d'Orléans


Customer review rating 5.0/5

G. Business - 20/01/2020 Confirmed reviews ALL


Excelente todo

TripAdvisor rating 5.0/5

szaragozad Business - 19/01/2020 TripAdvisor review

It is surrounded by bars and shops/restaurants, only need to walk a bit and look at Google maps. The reception was a bit slow and breakfast a bit expensive. There was also a french breakfast but not healthy with croisants and other cakes. I would suggest the hotel to offer a middle breakfast for people that do not want to eat a lot in the morning (cofee and sandwich).


Customer review rating 4.0/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL


Not bad at all

Customer review rating 4.0/5

Haffie Business - 15/12/2019 Confirmed reviews ALL


Dear Madam H, Thank you for your comment about your last stay in our hotel ! It was a pleasure to welcome you :) Best regards Marine DELMOY Responsable Ressources Humaines Mercure Paris Porte d'Orléans

price-performance ratio unbalanced

Customer review rating 1.5/5

Stéphane Business - 02/12/2019 Confirmed reviews ALL

expensive hotel in the periphery of Paris, dirty carpets, washbasin cladding in the bathroom torn off, noises from neighbouring rooms were clearly audible, the price does not fit the expected cleanliness of a Mercure hotel

Dear Sir M,, Thank you for your return after your last stay at our hotel. I'm sorry to read that we have not fully met your expectations. Some of our rooms are aging, but by no means dirty. We attach great importance to cleaning, and to hygiene of no spaces. Our hotel is renovated as and when. Regards, Marine DELMOY Responsable Ressources Humaines Mercure Paris Porte d'Orléans

Beware of falling air vents

TripAdvisor rating 2.0/5

alanhI2349KU Couples - 10/09/2019 TripAdvisor review

Room was nice, but my wife was hurt by an air vent falling off the wall on to her in the bathroom. Reported it to reception as we were leaving, receptionist apologised and said she would report it to her manager. Would be nice to get an official reply from hotel management on substandard facilities.

Fine Hotel on the outskirts

TripAdvisor rating 4.0/5

anthonyf280 Couples - 02/07/2019 TripAdvisor review

After our 1st hotel for our week in Paris, which was to be one of the hottest on record, did not have A/C...we scrambled to find a hotel with the necessary amenities (and seriously, A/C should be a listed amenity Hotwire?!?!?!?!). We stayed at Mercure Port de Versailles to start the vacation so we knew it wasnt going to be a safe selection. Breakfast is great, everything you need and some really good fresh squeezed OJ, good streaky bacon, Nespresso, Cappuccino, great baguettes, cured meats. Only downer was the lack of cheese selection but thats being nitpicky. The best way to get to all the sites in Paris is to take the 125 Bus at the corner to the Gentile RER-B station...the go to the necessary stops you need (Denfert-Rochereau, Sant Michel-Notre Dame, Gard du Nord, etc.). Ther are some legit good places to eat withing walking distance to the hotel...Monterosso is great italian. Franprix grocery next door is a great amenity as well. No complaints about our stay.

Paris visit

TripAdvisor rating 4.0/5

ringo559 Solo travel - 18/04/2019 TripAdvisor review

Went into room found clean and tidy , had a quick shower then out to a meeting. Back later on and when using sink in bathroom water not draining away , went to receiption to ask for a maintenance man, non available as weekend . Lady at reception very good gave me another room straight away and just across the alleyway form my original room so no hassle , all good

Good Hotel

TripAdvisor rating 4.0/5

Roam651422 Family - 06/01/2019 TripAdvisor review

Good hotel, good rooms , good breakfast, helpful staff. Definitely one of their good hotels.Small walk to metro so its convenient. Very safe. Very good hair dryer !Just bring your own shampoo n conditioner

Hello, Thank you for your nice comment on your stay at the hotel! Please note that we also have conditionning shampooat your disposal at the reception , on request! :) We hope to see you again very soon. Regards, Marine Bonnet Guest Relations Manager

Not excellent not bad, just good

TripAdvisor rating 3.0/5

Nigel_AM85 Couples - 02/01/2019 TripAdvisor review

It was a nice hotel but it's not simple to give an opinion for some reasons. The first day we had a nice guy at the accueil , the other days they were just regular. Each time to enter to the hotel we were invited to ring a bell and sometimes we had to wait to enter because they were busy to open. At the room we had a noise that came from the room up to ours. We don't know it it was problem with something or just the person in the other room. We had a bad smell coming from the bathroom time to time and the heaters dry to much the air at the room. The breakfast was nice enough, that's why we choose Mercure each time in Paris and that was ok. The location is regular too, the place was calm enough. I think they should renovate the hotel in many ways, i think they started doing that at the restaurant, but they should continue with the room that look a bit old.

Hello Mr. Angeles, We thank you for taking the time to write us after your stay at our hotel. Indeed, at the end of the year, as a security measure for our customers and our staff, we have put in place controlled access at the entrance of the hotel. The comfort and satisfaction of our guests is our priority, which is why we are renovating progressively the property. We are sorry for the odors problems you have encountered during your stay: this is a problem on which we are currently implementing corrective actions. We are happy to read that you enjoyed our breakfast and the quality of your welcome the first day. We hope that it was the same for the upgrade in privilege room. We hope (and we'll work for it!!) to do better the next time you come to visit us in Paris. Thank you again for the sincerity of your return. Regards, Marine Bonnet Guest Relations Manager

Quiet hotel

TripAdvisor rating 4.0/5

Teresa T Business - 07/05/2017 TripAdvisor review

This was our first stay in France and we were here for a conference. This hotel was convenient to the metro and our conference sight. The staff was very attentive to our needs. My only complaint was that on a very rainy night there were no restaurants open within a short distance.

Dear Teresa, Thank you for your comment posted after your stay at Mercure Paris Porte d'Orleans. Your feedbacks and your confidence are a great satisfaction for our teams. The hotel is indeed located close to the T3a tram and the L4 metro. Concerning the restaurant, it is open in the evening from Sunday to Thursday included, from 7 pm to 10.30 pm. For the rest of the time, our Mshop remains at your disposal if you do not wish to leave the hotel because of the rain! :) We hope to see you soon in our establishment! Best regards, Marine Bonnet Revenue Manager

Tired hotel and poor service

TripAdvisor rating 2.0/5

FrenchJon Solo travel - 27/04/2017 TripAdvisor review

I stayed for 3 nights over the weekend that included the 1st round of the Presidential election. For 2 of those nights, the restaurant didn't open (no reason given) and one day my room was not cleaned. I think this probably says enough.

Dear host, Thank you for taking the time to tell us about your stay. As stated on all reservation channels, our restaurant is closed on Saturday and Sunday evenings. We are sorry to read that you were not informed. As for cleaning of the room: it is cleaned every day unless you put a "do not disturb" sign on the door handle. In this case, it is always possible to ask for cleaning of the room later in the day. We hope you will trust us again on your next visit. Regards, Marine Bonnet Revenue Manager

No Customer Recognition

TripAdvisor rating 2.0/5

theodort322 Business - 28/11/2016 TripAdvisor review

Building works were going on, and the environment was dusty and unpleasant, but no acknowledgement was given of this.I have stayed at this hotel on approximately 10 occasions over the past 18 months. Now as a loyalty card holder I don't specifically expect any preferential treatment, but I recognise all of the staff when I enter the lobby, but still get treated as if it is the 1st time they have seen me. As a frequent traveller, a basic 'welcome back' is always appreciated, but never forthcoming here. There was also no water in my room.

Dear Guest, Thank you for taking the time to write to us after your stay at Mercure Paris Porte d'Orléans. We are sorry that the service did not live up to your expectations, and we ask you to accept our most sincere apologies. Be assured that Sarah, at the reception, has communicated your feelings to the entire new team of receptionists. We really hope to see you again very soon to convince you of our quality of service, so that you "feel welcome" back! :) Again, thank you for your comments and hope to regain your confidence in a future stay. Best regards, Marine Bonnet Revenu Manager

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