Mercure Paris Porte d'Orléans Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 842 reviews

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Description

Hotel extras

  • 4-star hotel located at Porte d'Orléans, just outside Paris

  • Seasonal, bistro-style cuisine during the week

  • 6 modern meeting rooms with ClickShare

  • Close to trams and metros for Paris and Orly airport

  • Easy parking: paid undercover parking lot

Our accommodation(s)

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Hotel location

Mercure Paris Porte d'Orléans Hotel

13 rue Francois Ory
92120 MONTROUGE
France

GPS:48.81801, 2.329034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

L'atelier des Saisons

Our restaurant at Porte d'Orléans takes diners on a tour of French flavors. Booking a business lunch? A romantic dinner? A nice family meal? Discover regional tastes and wine pairings in a bistro setting.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  842 reviews

TripAdvisor Rating  3.6/5  605 reviews

Customer review rating 5.0/5

Nabil B. Solo - Confirmed reviews ALL

Incredible check in such helpful staff I was sad to leave!

Customer review rating 5.0/5

Regine A. Couples - Confirmed reviews ALL

This was my fourth stay at this hotel and it has always been a pleasure. I love the location, the rooms, the breakfast and the team is very welcoming and professional. I will definitely stay here again.

Customer review rating 4.5/5

Dunklee J. Business - Confirmed reviews ALL

Good location for my trip, clean, good food, warm, adequate wifi, kind employees

Customer review rating 1.0/5

Michael F. L. Business - Confirmed reviews ALL

I am writing to express my dissatisfaction with my recent stay at your hotel. Unfortunately, there were numerous troubling issues that I encountered during my visit. Upon check-in, it took approximately 20 minutes to receive a room key. When I finally arrived at room 315, I was shocked to find that the room was already occupied by a woman who was coming out of the bathroom at the time I opened the door. Both she and I were terrified by the situation, and she screamed and raced to lock the door while I quickly closed it to avoid further disturbance. After returning to the lobby, I had to wait again to resolve the situation. I was given a new room, but when I got there, the room key did not work. I had to return to the front desk twice to get the card reactivated before I could finally access my room—approximately 45 minutes after my initial arrival. Furthermore, every day upon returning to the hotel, my key card had become deactivated, and I was forced to ask the front desk to reactivate it. I kept the card in my wallet during my time in the city, so this was extremely frustrating. Lastly, after receiving my final statement, I noticed that I was incorrectly charged for my stay. On the first night, my wife was with me in the room, but she left the following morning and was not with me for the remainder of my stay. However, I was charged for having two occupants in the room, which was not the case. Additionally, my wife was charged for breakfast, which she did not partake in. The rooms vert musty smelling and very dated. House keeping did a good job at cleaning the room daily! Good job house keeping.

Customer review rating 4.5/5

Gert V. B. Friends - Confirmed reviews ALL

Very professional welcome and check-in. The room was very good and excellent beds.

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Other web-users rate our hotel

  • 166 reviews 8.6/10 Location
  • 446 reviews 6.4/10 Room
  • 491 reviews 8.6/10 Service
  • 12 reviews 6.7/10 WiFi
  • 176 reviews 8.4/10 Breakfast
  • 158 reviews 6.4/10 Cleanliness
  • 93 reviews 3.8/10 Vibe
  • 76 reviews 4.4/10 Amenities

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