Mercure Paris Porte d'Orléans Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 816 reviews

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Mercure Paris Porte d'Orléans Hotel - Image 1
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Mercure Paris Porte d'Orléans Hotel - Image 3
Mercure Paris Porte d'Orléans Hotel - Image 4
13 rue Francois Ory, 92120 MONTROUGE, France

Description

Hotel extras

  • Our passionate chef concocts seasonal dishes

  • 10-minute walk from metro line 4 and tram T3a

  • 400 m² of adaptable meeting areas, ClickShare equipment

  • Paid, secure, covered parking, illuminated, security code

  • 20 minutes from Orly Airport and 10 minutes from Gare Montparnasse

Our accommodation(s)

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Hotel location

Mercure Paris Porte d'Orléans Hotel

13 rue Francois Ory
92120 MONTROUGE
France

GPS:48.81801, 2.329034

Telephone
Fax +33 1 58 07 11 21

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

L'atelier des Saisons

L'Atelier des Saisons: a cozy bar where Chef Antoine, Carolina, & team passionately share unique creations, celebrating seasons & imparting authentic skills.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  816 reviews

TripAdvisor Rating  3.6/5  601 reviews

Great receptionist

TripAdvisor rating 5.0/5

Motor M TripAdvisor review

This a city centre chain hotel. The difference was the receptionist. We had booked for 2 nights and pre paid on a non-cancellation deal. Our plans changed and were only to stay one night. When I told the receptionist this she pointed out we had paid for 2 nights which could not be changed but we had not pre-paid for breakfast and gave us the option to have a free breakfast. Now, that is the sort of little thing which elevates someone from being a functionary in a chain hotel into someone who guests appreciate. Take a look at my review of the Hotel Paris in Limoges and you will note the other end of the scale. The hotel is in the city centre.

Customer review rating 4.5/5

Parker D. Friends - Confirmed reviews ALL

The start of our trip was a bit inauspicious as one elevator was out of service. Aside from that glitch, the hotel was one of the best we stayed at throughout two weeks in France. The front desk staff was so very helpful, and I want to give a special thanks to Sonia (on duty the morning of Weds, 5/7). She was so helpful getting through to DHL Shipping on my behalf, in order to have my missing luggage (from the past Saturday) directed to the hotel that same day. Otherwise, we would have left for the US without. Sonia was most pleasant and very patient with me. God bless her : ) . Dave P., Bel Air, MD

Dear Mr. Parker, Thank you once again for sharing your detailed feedback regarding your recent stay at the Mercure Paris Porte d'Orléans. We are delighted to hear that our front desk team, especially Sonia, provided exceptional assistance during your stay. Her dedication to helping you retrieve your missing luggage exemplifies our commitment to guest satisfaction. We sincerely apologize for the inconvenience caused by the elevator being out of service during your visit. We understand how this may have impacted your experience, especially when moving between floors. Please be assured that we are actively addressing this issue. The maintenance company is currently awaiting the delivery of a specific part necessary to complete the repairs. Delays in obtaining such parts can occur, particularly when they need to be sourced from specialized suppliers. KONE France We appreciate your patience and understanding as we work to resolve this matter promptly. We are also pleased that you enjoyed our breakfast offerings and found our accommodations comfortable. Your satisfaction is our top priority, and we are committed to providing exceptional service to all our guests. We look forward to welcoming you back on your next visit to Paris. Warm regards, Célia Da Costa Dias Front Office Manager Mercure Paris Porte d'Orléans

Customer review rating 3.0/5

Jeremy P. Families - Confirmed reviews ALL

Hôtel bien situé avec un parking, proche du périphériques et métro à 10 minutes. Petit déjeuner sans plus et pas de possibilité d'oeuf au plat (C'est bien la 1ere fois chez Accor en tant que Platinum). A noter Hôtel avec douche pour handicapé donc très pratique pour eux, moins pour nous (pas de paroi de douche). Par contre rue calme, resto de l'hôtel correct et possibilité de se restaurer également dans les environs.

Bonjour Monsieur P., Je vous remercie d'avoir pris le temps de partager votre expérience au sein de notre établissement. Je suis ravie de lire que vous avez apprécié notre emplacement calme, la proximité des transports en commun, ainsi que la disponibilité de notre parking. Je suis également heureuse que notre réceptionniste ait pu vous assister pour recharger votre véhicule électrique. Je suis désolée que le petit déjeuner n'ait pas répondu à vos attentes, notamment en ce qui concerne l'absence d'œufs au plat et de jus d'orange pressé. Votre statut Platinum mérite une attention particulière, et je regrette que cela n'ait pas été pleinement le cas. Soyez assuré que vos remarques ont été transmises à notre équipe de restauration afin d'améliorer notre offre et de mieux répondre aux attentes de nos clients fidèles. Concernant la chambre équipée pour les personnes à mobilité réduite, je comprends que l'absence de paroi de douche ait pu être inconfortable pour vous. Lors de votre prochaine réservation, nous veillerons à mieux prendre en compte vos préférences pour vous attribuer une chambre correspondant davantage à vos attentes. Je prends également note de votre retour sur l'ambiance du bar. Nous allons réfléchir à des améliorations pour le rendre plus chaleureux et convivial. Je vous remercie encore pour vos commentaires constructifs, qui nous aident à améliorer la qualité de nos services. J'espère que nous aurons le plaisir de vous accueillir de nouveau et de vous offrir une expérience à la hauteur de vos attentes. Cordialement, Célia Da Costa Dias Cheffe de réception Mercure Paris Porte d'Orléans

Customer review rating 3.5/5

Ramon G. Couples - Confirmed reviews ALL

There was an issue with the elevators during our stay where one or both were not working, forcing guests to use the stairs or staff elevator. Rooms look and feel old. Breakfast was average. WIFI was okay.

Dear Ramon. Thank you for sharing your feedback with us. We are sorry to hear that you experienced issues with the elevators during your stay. Please accept our sincerest apologies for the inconvenience this caused. We understand how important it is to have reliable elevator service and we are currently working to resolve this issue as quickly as possible. We also appreciate your comments regarding the rooms, breakfast, and Wi-Fi. While we're glad that the breakfast and Wi-Fi met your basic needs, we recognize there are areas where we can improve. We are continuously working to update and enhance our facilities to provide a more comfortable and modern experience for our guests. We hope to welcome you back in the future and provide you with a more enjoyable stay. Kind regards. Christian Astudillo. Assistant front desk Manager.

Customer review rating 0.5/5

Ludivine A. Solo - Confirmed reviews ALL

L hôtel en rupture de capsules à café compatible avec les machines dans les chambres Vol de chocolats Taie d oreiller trouée (j ai la photo) J étais en chambre privilège : quel privilège ?

Chère Madame a.. Nous vous remercions d’avoir pris le temps de partager votre retour. Nous sommes profondément désolés d’apprendre que votre séjour n’a pas été à la hauteur de vos attentes, notamment en ce qui concerne le vol des chocolats. Nous comprenons parfaitement votre déception et nous prenons cet incident très au sérieux. Un tel acte est inacceptable et nous enquêtons en interne pour comprendre ce qui s'est passé. Soyez assurée que nous mettons tout en œuvre pour garantir la sécurité et la qualité de nos services. Concernant les autres points soulevés, nous vous présentons nos excuses pour les capsules de café manquantes et la taie d'oreiller abîmée. En geste de bonne volonté, un crédit de 2500 points a été ajouté à votre compte fidélité. Nous espérons avoir l’opportunité de vous accueillir à nouveau dans de meilleures conditions. Bien cordialement. Christian Astudillo. Assistant Cheffe de Réception.

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Other web-users rate our hotel

  • 148 reviews 8.5/10 Location
  • 450 reviews 5.9/10 Room
  • 412 reviews 8.3/10 Service
  • 9 reviews 5.3/10 WiFi
  • 167 reviews 7.9/10 Breakfast
  • 154 reviews 6/10 Cleanliness
  • 99 reviews 3.3/10 Vibe
  • 84 reviews 2.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.