Mercure Paris Porte d'Orléans Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 908 reviews

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Mercure Paris Porte d'Orléans Hotel - Image 1
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Mercure Paris Porte d'Orléans Hotel - Image 3
Mercure Paris Porte d'Orléans Hotel - Image 4
13 rue Francois Ory, 92120 MONTROUGE, France

Description

Hotel extras

  • Our passionate chef concocts seasonal dishes

  • 5 minutes walk from Metro Line 4 and Tram T3a

  • 400 m² of adaptable meeting areas, ClickShare equipment

  • Paid, secure, covered parking, illuminated, security code

  • 20 minutes from Orly Airport and 10 minutes from Gare Montparnasse

Our accommodation(s)

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Hotel location

Mercure Paris Porte d'Orléans Hotel

13 rue Francois Ory
92120 MONTROUGE
France

GPS:48.81801, 2.329034

Telephone
Fax +33 1 58 07 11 21

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

L'atelier des Saisons

L'Atelier des Saisons: a cozy bar where Chef Antoine, Carolina, & team passionately share unique creations, celebrating seasons & imparting authentic skills.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  908 reviews

TripAdvisor Rating  3.5/5  586 reviews

very good

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

very good

Dear Emmanuel. We thank you for your comments following your stay at the Mercure Paris Porte d'Orléans Hotel. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you the best possible service. We would all be very happy and honored to welcome you again very soon. Sincerely. Christian Astudillo. Assistant Reception Manager.

Not a four star hotel

TripAdvisor rating 1.0/5

Amy S TripAdvisor review

Tired, run down. Fixtures and fittings felt loose and wonky. I stayed on floor 7 rm 708. FYI this has views down to the bin area. At night the lights will be bright if anyone goes to the bins so make sure you fully shut any gaps in the curtains. I stayed there from July 8 - July 11 2024. The phone didn’t work to call reception. Few staff so queuing at reception (due to non working phone) was long. Some staff very friendly and helpful but others looked and sounded like they didn’t want to be there. I had planned to eat in the restaurant but changed my mind considering the smell of stagnant water in the lobby and dusty rooms. No ironing board provided when I asked to borrow an iron. Cheap nasty thin toilet paper, which we had to ration as housekeeping didn’t provide extra despite being visibly low . Complimentary bottle of water in fridge, don’t make the mistake of leaving it out on the side half used else housekeeping will throw it out. Water proof material protector was like a sheet of plastic. Not breathable, uncomfortable feeling through the sheets and made me feel sweaty during the night. Absolutely ripped off considering it’s meant to be a 4 start hotel. Not a pleasant experience at all. It was useful to able to get Netflix through the TV.

Well located; near Paris

Customer review rating 4.0/5

Laure P. Business - Confirmed reviews ALL

The room are clean, and with enough space.

Dear Laure, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Astudillo. Assistant Front Desk Manager.

Location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Everything was great!

Dear Lena M., Thank you for taking the time to share your experience with us at the Mercure Paris Porte de Orleans. We are delighted that you enjoyed your stay. I hope we can stay your next visit to Paris. Kind regards. Christian A. Assistant Cheffe de Réception.

unacceptable customer service

Customer review rating 0.5/5

Barry M. Business - Confirmed reviews ALL

I had a dinner in the hotel restaurant on the evening of June 18. I asked that the bill be added to my room account. On checking out the next day, I noticed that it had not been charged and I asked that the bill be updated for this cost. The hotel has my credit card details and I had authorised that the full bill could be deducted. I left my bag with the hotel as I was to return at 6:30pm for a booked taxi. In the afternoon, I got a call from the reception advising that they would not give back my bag unless I paid the dinner bill of EUR 39. I find this unacceptable customer service. I am a Diamond Accor member and I spend circa EUR 20k on hotel travel per year. with Accor. My Accor account has the credit card details. I returned to the hotel at 6:30pm and I paid the EUR 39. There was no apology from the front desk for this mess. I want a reply from the hotel manager explaining the lack of customer service. If not, I will ask my employee Credit Agricole to remove this hotel from their perference list.

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Other web-users rate our hotel

  • 145 reviews 8.3/10 Location
  • 489 reviews 5.4/10 Room
  • 408 reviews 7.7/10 Service
  • 11 reviews 6.5/10 WiFi
  • 303 reviews 5.6/10 Comfort
  • 192 reviews 7/10 Breakfast
  • 167 reviews 4.9/10 Cleanliness
  • 106 reviews 3.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.