Cher Client, Nous vous remercions d'avoir pris L. temps de partager votre expérience et, avant tout, de votre fidélité au programme ALL Accor en tant que membre Platinum. Nous sommes sincèrement désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes. Nous vous présentons nos excuses pour L. manque d'attention porté à votre statut de membre Platinum, notamment concernant votre boisson de bienvenue, ainsi que pour l'accueil et L. départ qui n'ont pas reflété la qualité de service que nous souhaitons offrir à chacun de nos clients fidèles. Nous regrettons également que L. petit-déjeuner n'ait pas répondu à vos attentes, tant en ce qui concerne la qualité que L. café proposé. Soyez assuré que votre retour a été partagé avec les équipes concernées afin d'améliorer ces aspects. Enfin, nous prenons bonne note de vos remarques concernant la conception de la salle de bain. Bien que celle-ci corresponde au concept de l'établissement, nous comprenons qu'elle n'ait pas répondu à vos attentes. Votre commentaire est précieux et nous aide à identifier les points sur lesquels nous devons progresser, notamment dans la reconnaissance de nos membres les plus fidèles. Nous espérons sincèrement avoir l'opportunité de regagner votre confiance lors d'un prochain séjour et de vous offrir une expérience bien plus conforme aux standards que vous êtes en droit d'attendre d'ibis et du groupe Accor. Bien cordialement,

Madame Nous vous remercions chaleureusement d'avoir pris le temps de partager votre expérience à l'ibis Paris Alésia Montparnasse. Nous sommes ravis d'apprendre que vous avez apprécié la gentillesse de notre équipe, la propreté de votre chambre ainsi que l'emplacement de l'hôtel, idéalement situé pour rejoindre facilement le centre de Paris. Nous sommes également heureux que la climatisation ait contribué à votre confort durant cette période de canicule. Nous vous remercions également d'avoir signalé le léger problème d'évacuation du lavabo. N'hésitez pas à nous faire part de ce type d'incident pendant votre séjour : notre équipe technique est présente 7 jours sur 7 et peut intervenir rapidement afin d'apporter une solution dans les meilleurs délais. Merci également pour votre fidélité en tant que membre ALL Classic et pour votre recommandation. Vos encouragements sont une belle récompense pour l'ensemble de nos équipes. Au plaisir de vous accueillir de nouveau lors d'un prochain séjour à Paris. Bien cordialement,

Thank you so much for sharing your wonderful feedback following your stay at ibis Paris Alésia Montparnasse 14ème. We are delighted to know that we were able to welcome you and your family during the heatwave, and that you found our rooms clean, quiet, and comfortable. It is especially rewarding to read your kind words about our colleague. We will be sure to pass on your compliments to him, as he will be thrilled to know that his efforts made such a positive difference to your stay. We also appreciate you bringing the unpleasant smell in the toilet to our attention. Please accept our apologies for this inconvenience. Your comment has been shared with our housekeeping and maintenance teams so that this issue can be addressed promptly. Thank you once again for your recommendation and for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back on your next visit to Paris. Kind regards,

Dear Guest, Thank you for taking the time to share your feedback and for your positive rating. We are delighted to hear that you enjoyed our location, the warm welcome from our reception team, the cleanliness of the hotel, our bar area, and the comfort of your air-conditioned room. It is always rewarding to know that our guests appreciate the efforts we make to provide a pleasant and comfortable stay. We truly appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit to Paris. Kind regards,

Dear Sir Thank you for taking the time to share your feedback following your recent stay at ibis Paris Alésia Montparnasse 14ème. We sincerely regret that your experience did not meet your expectations and that several aspects of your stay, particularly the air conditioning, the breakfast organization, and the interactions with our team, left you disappointed. This dosn't reflect the level of hospitality and attentiveness that we strive to offer to all our guests, especially our ALL Gold members. Your comments regarding the breakfast layout and the lack of replenishment of certain items have been carefully noted and shared with the relevant teams. We appreciate your honesty and hope that you will give us another opportunity to regain your trust and provide you with a much more satisfying experience in the future. Kind regards,

Dear Sir Thank you for taking the time to share your feedback. We are pleased to know that you appreciated our renovated facilities and our convenient location. However, we are sincerely sorry that several aspects of your stay did not meet your expectations. Please accept our apologies for the issues encountered in your room, particularly regarding the bathtub, the hot water and the missing amenities. Your remarks have been shared with our maintenance and housekeeping teams so that the necessary actions can be taken. We also regret the inconvenience experienced during breakfast. During peak periods, the presence of large groups can indeed create congestion, and we understand how frustrating the waiting time for coffee must have been. Your suggestion regarding additional brewed coffee stations has been noted and will be carefully considered as we continuously seek ways to improve our guests' experience. Regarding the luggage storage service, we understand your disappointment and appreciate your comments. Kindly just note that this solution offers the possibility to secure your luggage during your absence. Also it is more efficient to store a certain number of bags as there are not so much place in the lobby. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again and provide you with a much smoother and more enjoyable experience. Kind regards,

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you chose to stay with us again and that you found your room clean and comfortable. It is also wonderful to know that our convenient location near the station and metro, as well as the quiet atmosphere, contributed positively to your stay. We truly appreciate your loyalty and look forward to welcoming you back for a third visit in the near future. Kind regards,

Mister B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Victoria

Dear Guest, Thank you very much for your kind review and for rating your stay 90/100. We are delighted to hear that you appreciated the warm welcome from our team, as well as the smooth check-in process. Your compliments regarding our staff's helpfulness and politeness are greatly appreciated and will be shared with the entire team. Providing friendly and efficient service is one of our priorities, so it is always rewarding to know that our guests have enjoyed their experience with us. We hope to have the pleasure of welcoming you back during your next visit to Paris. Kind regards,

Dear Guest, Thank you for taking the time to share your feedback following your five-night stay with us. We are pleased to know that you enjoyed our location and that, overall, you had a pleasant stay. However, we sincerely apologize for the shortcomings you encountered. The condition of the bathroom upon your arrival, particularly the presence of hair on the ceiling, does not reflect the cleanliness standards we strive to maintain. We have shared your comments with our housekeeping team to reinforce our quality control procedures. We are also sorry to learn that the mattress topper in your twin room was not in satisfactory condition and affected your comfort. Your remarks have been forwarded to the relevant department so that the bedding can be inspected and replaced if necessary. In addition, we would like to apologize for the fact that our staff knocked on your door at 11:59 a.m. while check-out time was scheduled for 12:00 noon. We understand that this may have felt intrusive, and we regret any inconvenience this may have caused during the final moments of your stay. Thank you again for your valuable feedback. It helps us improve the quality of our services and guest experience. We hope to have the opportunity to welcome you again and provide you with an even better stay in the future. Kind regards,

Dear Madam Thank you very much for your message after staying with us. We are very delighted to read that you enjoyed our service and our staff. At Ibis it is the main goal for our team to bring you a smile and a good feeling. We hope we'll be seeing you again in the next future. Best Regards

Thank you very much for your kind review and for rating your stay 90/100. We are delighted to hear that you enjoyed our convenient location and found your overall experience agreeable. Positive feedback such as yours is greatly appreciated and motivates our team to continue providing the best possible service to our guests. We hope to have the pleasure of welcoming you back again soon. Kind regards,

Dear Sir Thank you very much for taking the time to share your detailed feedback and, above all, for your loyalty to our hotel over the years. It is always a pleasure to welcome you during your stays in Paris. We are sincerely sorry to learn that your recent room experience did not meet your expectations and was among the least satisfactory you have had with us. Please accept our sincerest apologies. Your remarks are very valuable to us and will be carefully reviewed with our maintenance team as we continuously work to improve the comfort and safety of our guests. At the same time, we are truly delighted to read your kind words about Ngobe. He will be very proud to know that his work has contributed positively to your experience with us. With our best regards

Hello, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you loved the hotel, enjoyed our breakfast, and especially appreciated the friendliness of our staff. Your kind words mean a lot to our team. We are sorry, however, that the room size did not fully meet your expectations. Please note that room sizes in Paris can often be smaller than in other destinations, especially in centrally located hotels. We also appreciate your comment regarding the carpet and will share it with our housekeeping and maintenance teams for review. We hope to have the pleasure of welcoming you again during a future stay in Paris. Kind regards,