I have booked 3 nights on 2 separate booking from the hotel website directly. During online checkin, the 10€ city tax was deducted from my account on April 12 but deemed online checkin unsuccessful. With several back and forth emails it is confirmed from Accors group Chaimae, it was assured that the City tax is confirmed in the system and I will not be double charged upon my arrival to the hotel. No I was asked to pay the same City tax again even showed my email with Chaimae when arrived the April 16. I was not only told by the hotel staff that it is from “those Accors people” and I shall pay again and ask for reimbursement later. So I went back to Chaimae from Accors group. She replied she is sending me back to the hotel staff to address the issue. I also spend another 20 mins during my checkout with the hotel manager, but this made me almost missed my train so I asked the manager to reply me by email - once again I have nothing in return. If this 10€ is not reimbursed within 1 week I am reporting to my bank for fraud. Please help to cancel my Accors membership - yes this is a budget hotel but I find Accors group is a joke

I stayed there with my partner. The room was clean, people were friendly and not too far away from the Center. You can buy towels there, these are the worst towels I’ve ever used. I think they should be included. Furthermore, there are no bins in the toilets to throw away tampons etc. I had to go outside the toilet and throw my tampon in the common bin next to the sink. I think there should definitely be little bins in every toilet. Otherwise room was nice.

Used this hotel for easy distance to Retromobile this is second time we have used this hotel and been pleased each time. The reception staff are very friendly and only to pleased to make sure your stay is a pleasant one. We will be back next year.

Overall Very nice for the price, only the bathroom could be better and location but bus stop wasn’t so far

Clean and the staff is also nice

All are friendly, service was super good, and we had our privacy

We loved everything about this hostel!

Fantastic

On Monday, 31.01.2022, a room was reserved at your hotel on the ALL website - a transaction took place (for 42 euros) and the money was withdrawn from the card, then we decided that our employee might go another day and made a cancellation of the reservation - the money was not returned. On Wednesday 02.02.2022, it was decided that an employee of our company would stay at this hotel, and in the afternoon, through the online website, a second reservation was made for the night from 02.02.2022 to 03.02.2022 worth 59 euros. There was no withdrawal from the card, although we did not cancel the reservation. Upon arrival of our employee, the reservation was confirmed, but they demanded payment in cash and more than was indicated on the website. As a result, our employee had to pay 76 euros out of personal money. The work of the website and the hotel administration is unclear. When the reservation is canceled, the money is not refunded. When there is an online reservation and there is no cancellation, then they do not withdraw from the account.

Efficient check in and good breakfast.