ibis Styles Paris Crimee La Villette Hotel 3 stars

Hi, overall the stay was ok. BUT The elevator was not 100% working, I expect for this price an elevator which is working 100% I stayed three nights, maybe next time select a room where onyl business travellers are staying no other people who are 1am-2am in the night not silence, much talking, televsion, music on ..... I go to bed at 9:30pm and wake up 6am, not make "party" until 2am in the night. But area is ok, supermarkt, metro....

Dear Jacqueline, I would like to bring to your attention the very unpleasant, unbelievable and dissatisfied experience we had at your Ibis Styles Crimee La Villette -219 Rue de Crimee,75019 Paris,France hotel and I would like your serious attention to this very matter asap. Sheila N. made a reservation directly on your website on the 10th of July 2019(reservation number -HMPLGHQF) for 2 nights for 2 adults (13th Sept - 15th Sept 2019) for a total of 178.52 Euros breakfast included plus some special requests as you can see in the screenshot below. On Thursday 12th September she received an email at 16.35pm UK local time that the reservation was cancelled. Shocked as this wasn't done by her, her partner Jay called the hotel and spoke to Omar, he claimed the cancellation was due to card issues and the hotel was fully booked now. This annoyed us terribly as we booked this Hotel 2 months in advance. Barclays Bank also confirmed that no body attempted to collect money from the account that had money and even put us through to the fraud team to investigate, which they reconfirmed Ibis NEVER ATTEMPTED TO TAKE ANY MONIES FROM THE ACCOUNT AT ALL. Omar said we should proceed and travel to Paris that he will sort it out , we got to Paris and the hotel around 6pm local time or so and Omar who had total disregard for us, told us to stay in what looked like a room for staff opposite the reception which was smelling and not what we reserved, claiming the hotel was full. We told him we would not accept that, he refused to call the Manager, he couldn't even prove to us by showing us that there was a decline from the bank when money was attempted to be taken. In fact all he did was shout ,bully and push us to another hotel to pay, of which prices were much higher than what we budgeted and reserved 2 months ago. I suspect foul play here and would like this thoroughly investigated as I planned to escalate this to Accor Hotels and senior management including Sebastien Bazin and/or Thomas Dubere whether you are franchised or not, the brand name is still in use and I believe the values cut across the brands. We proceeded to finding another Hotel and ended up paying 245.52 Euros without breakfast for 2 nights at Ibis Paris La Villette Citee Des Sciences (just to ensure it was still Ibis and we could present this to the board and make the process easier). In total a difference of 67 Euros + 42 Euros (Breakfast that we couldn't have at the new hotel due to the prices of 10.50 Euros per person per day, the amount we had already incurred for the 2 nights stay were higher. Note: We spent almost 3 hours trying to resolve this issue from the time we met Omar to checking into the new hotel. The refusal of Omar to call the Manager which frustrated us the more and seemed to prove there was a manual cancellation done Also the cancellation which was not authorized by us was not inline with your cancellation policy on email Receipts from the new Hotel can be provided to show the amount we paid from the same Barclays card ,Omar claimed was the problem(this can be verified too). image.png I want a reimbursement of total amount lost 109 Euros ( in this ugly situation and visit to France which we have absolutely done nothing wrong in the first place. It's wasted our time, time in writing and escalating this (which I haven't included in the reimbursement) and money not budgeted for. I look forward to your response. Regards, Sheila

Not bad but the bathroom was a bit too tight for me

Good breakfast included. Not as close to the Toutenkahmon exhibition as expected.

Nice reception. Good room with fan in hot weather. Good breakfast.

We stayed at this hotel during the BTS concert. It was very quiet and calm. The room was clean and comfortable. Normally for its price. The hotel was friendly and cute workers. I want to thank them for helping my friend and make a double bed. If I come back to Paris, I gladly stop at this hotel.

Great reception staff. Breakfast was ok. Room was a bit run down especially the bathroom - a bit dirty

is great overall. the front desk is really warm welcome me and provide me full of information about the hotel stay and how to get the faster way to airport.

Everything good here except that the sound proofing is not up to your normal standards, I could hear the tv etc in the adjoining room.

Personnel accueilant.

Noisy room, first I have become a smoking room (in my profile I have added that I do not like the smoke) bad sound-proofing

Room was clean but had a strange smell. Lots of noise from the street through the night. Staff were helpful. Breakfast was tasty.

When I started looking for hotels in Paris I was stumped with the prices. So that is when I settled for Ibis Styles. Being Europe, the room size feels small, the corridor is small and the lift is small.But on the good side, the room is clean, it is heated, the bed is comfy and you have round the clock hot water.They put coffee and tea in the lobby and you can help yourself as much as you want. I liked the idea. What made it totally worthwhile for me and my sister, who were on a vacation in Paris was the friendly staff. A special mention to Mary and Omar! Omar you singing Bollywood songs was the tops. We miss you guys!My room rates included breakfast. The breakfast was decent, we had croissant, bread, cake, cornflakes, yogurt, some cold slices which were non vegetarian, fresh orange juice. tea/coffee and other choices from the machine. To top it all the hotel is at an easy walking distance from the Crimee Metro station and is located on a nice road with restaurants and a departmental store right across.If you are looking for a reasonably priced hotel I would recommend it. It is comfortable but don't expect luxury.

The overall stay was good however, I have a couple of suggestions as below : 1. The toilet in the room didn't have exhaust. There has to be some ventilation. 2. For 2 single beds, the room was small. On a plus note, the breakfast was really good. Kudos to the chef! The cleaning staff was very particular as well.

The hotel looked run-down and in need of painting/maintenance.