Dear Marc V., We very much appreciate your comments regarding your stay at the ibis budget Blankenberge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Ibis Budget Blankenberge

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and sincerely apologize for the inconvenience you and your family encountered during your stay. The condition of the room and the issue with the bedding are far below the standards we aim to provide. We understand how unpleasant and distressing it must have been to discover this at bedtime, especially while travelling with two young children. We also regret the difficulty you experienced in reaching our reception and the long wait before the replacement bedding was delivered. This is certainly not the level of service we strive to offer. Please be assured that your comments have been shared with both our housekeeping and front office teams so that we can investigate what happened and take the necessary steps to prevent this from occurring again. We sincerely appreciate your patience despite the circumstances and are sorry that your stay did not reflect the quality of experience we wish to provide. We hope you will consider giving us another opportunity in the future to restore your confidence in our hotel. Kind regards, Team Ibis Budget Blankenberge

Dear Susanna M., We very much appreciate your comments regarding your stay at the ibis budget Blankenberge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Ibis Budget Blankenberge

Dear Margaret F., Thank you very much for your wonderful review. We are delighted to hear that your stay exceeded your expectations. It is great to know that you found your room spotless, the bed comfortable, and the bathroom well designed. We are also pleased that you were able to enjoy the facilities at the neighbouring Mercure hotel, including the swimming pool and welcome drink. Your kind words about our colleagues at the Mercure mean a great deal to us. We will be sure to share your compliments with the team, who will be delighted to know they helped make your stay enjoyable. We are also happy that you appreciated our central location, just steps away from the railway station, the Coast Tram stop, the beach, and the town centre. Thank you once again for your recommendation. We look forward to welcoming you back to Blankenberge for another pleasant stay in the future. Kind regards, Team Ibis Budget Blankenberge

Beste Mevrouw S., Hartelijk dank voor uw enthousiaste feedback. Wat fijn om te lezen dat u zo tevreden bent en vooral onze ligging heeft gewaardeerd. Ook uw korte maar krachtige “alles super” doet ons veel plezier. We hopen u in de toekomst graag opnieuw te mogen verwelkomen. Met vriendelijke groeten, Team ibis budget Blankenberge

Dear Guest, Thank you for your feedback and for sharing your experience. We are glad to hear that you had a good stay, enjoyed the comfortable bedding and the good breakfast. At the same time, we are sorry to learn that the room was dusty. This does not reflect our usual standards, and we will share your comment with our housekeeping team to ensure this is addressed. We hope to welcome you again to ibis budget Blankenberge. Kind regards, The ibis budget Blankenberge Team

Dear guest, Thank you for taking the time to share your feedback. We are sorry to hear that several aspects of your stay did not meet your expectations. While our ibis budget concept focuses on offering comfortable, affordable accommodation with essential amenities, we understand that the absence of an in-room hairdryer and the size of the towels did not meet your preferences. We also sincerely apologize for the disturbance caused by the housekeeping team's repeated knocking. This is not the experience we aim to provide, and we will remind our team to be more mindful of our guests' privacy. Regarding the window, thank you for bringing this to our attention. We will ask our maintenance team to inspect it. As for room allocation, assignments are based on several operational factors and availability. Although we always try to accommodate preferences when possible, we are unfortunately not always able to guarantee a specific view. We appreciate your comments, as they help us identify areas where we can improve, and we hope to have the opportunity to welcome you again in the future for a more enjoyable stay. Kind regards, Team Ibis Budget Blankenberge

Beste Christel V., Hartelijk dank voor uw positieve beoordeling. Wij zijn verheugd te horen dat u uw verblijf in onze hotelkamer prettig heeft ervaren. Uw tevredenheid over het bed en de douche is voor ons van groot belang. Met vriendelijke groet, ibis budget Blankenberge

Dear Ian K., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and found the room clean. However, we regret that the pillow did not meet your expectations. Your comments are valuable to us and will be considered as we continue to enhance our guest experience. Best regards, ibis budget Blankenberge

Dear Mr. V., Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel well-located and suitable for a short stay. We apologize for the waiting time you experienced during check-in and check-out. Our reception team also performs other operational duties as part of their role, which means they may not always be present at the desk at all times. Nevertheless, they strive to assist guests as quickly as possible, and we appreciate your understanding. Regarding your comment about parking, unfortunately we do not have a partnership with the nearby parking facility, and therefore we are unable to offer discounted rates. We appreciate your feedback and hope to have the opportunity to welcome you again in the future for a more seamless experience. Kind regards, Team Ibis Budget Blankenberge

Dear Rita V. d. b., We very much appreciate your comments regarding your stay at the ibis budget Blankenberge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Ibis Budget Blankenberge

Beste Conny Hartelijk dank voor uw feedback. Fijn om te horen dat u tevreden was over de ligging van ons hotel. We vinden het echter erg jammer dat uw ervaring niet volledig aan uw verwachtingen voldeed. Onze excuses voor de vuile matras en de lege zeepdispenser – dit hoort uiteraard niet voor te komen. We nemen uw opmerkingen zeer serieus en zullen dit intern bespreken met ons housekeepingteam om herhaling te voorkomen. We hopen dat we u in de toekomst alsnog mogen verwelkomen voor een aangenamer verblijf. Met vriendelijke groet, Ibis BudgetBlankenberge

Beste Helena Hartelijk dank dat u de tijd heeft genomen om uw ervaring met ons te delen. We vinden het erg spijtig om te horen dat uw verblijf niet aan uw verwachtingen voldeed. We begrijpen dat de kamer voor u te klein was en dat het ontbijt niet voldeed aan uw wensen. Wat betreft het brandalarm en de situatie ’s nachts, willen wij onze oprechte excuses aanbieden voor het gebrek aan communicatie en begeleiding. Dit is uiteraard niet de service die wij nastreven. Wij nemen uw opmerkingen zeer serieus en zullen dit incident grondig onderzoeken om dergelijke situaties in de toekomst te vermijden. We betreuren het dat u ons hotel niet zou aanbevelen, maar hopen dat we u in de toekomst misschien alsnog kunnen overtuigen van onze verbeterde dienstverlening. Met vriendelijke groet, ibis budget Blankenberge

Bonjour Tekla J. Merci d’avoir pris le temps de partager votre avis, même si nous regrettons sincèrement que votre séjour n’ait pas été à la hauteur de vos attentes. Nous comprenons tout à fait que la chambre n’ait pas été adaptée pour une famille. L’ibis budget est en effet conçu pour des séjours simples et fonctionnels, et nos chambres ont un espace limité. Pour un confort optimal en famille, nous vous conseillons plutôt de réserver au Mercure, juste à côté. Ils proposent des chambres familiales plus spacieuses et mieux équipées pour accueillir plusieurs personnes. Nous sommes également désolés si vous avez eu l’impression que notre personnel n’a pas été à la hauteur. Cela ne reflète pas nos standards habituels, et votre remarque sera transmise à l’équipe concernée. Nous espérons tout de même avoir une nouvelle occasion de vous accueillir, dans de meilleures conditions. Cordialement, ibis budget Blankenberge

Chère Kristien Nous sommes désolés d’apprendre la situation que vous décrivez. Il est évidemment très préoccupant d’apprendre qu’une tierce personne aurait utilisé votre compte Bongo pour effectuer une réservation à votre insu. Malheureusement, si la réservation a été effectuée avec un bon valide et aucune alerte de fraude n’a été signalée à l’avance, nous n’avions pas la possibilité de savoir qu’il ne s’agissait pas de vous. En ce qui concerne l’annulation, les conditions sont déterminées par Bongo et les délais sont stricts. Nous comprenons votre frustration et vous invitons à contacter directement Bongo pour signaler cette fraude et demander une enquête sur l’utilisation de votre bon. Si Bongo nous contacte met forme d’une réclamation officielle, nous collaborerons uiteraard volledig mee. Veuillez recevoir nos excuses pour cette situation regrettable. Nous espérons qu’elle pourra être clarifiée rapidement. Cordialement, L’équipe de l’Ibis Budget Blankenberge

Beste gast, Bedankt dat u de tijd heeft genomen om uw ervaring met ons te delen. We vinden het jammer te horen dat uw comfort niet helemaal naar wens was. Uw opmerkingen over de lattenbodem, de kussens en het meubilair nemen we ter harte – we zullen dit intern bespreken en waar mogelijk bekijken hoe we hierin kunnen verbeteren. Fijn om te lezen dat u verder tevreden was over de kamer en de badkamer. We hopen u in de toekomst opnieuw te mogen verwelkomen en u een nog aangenamer verblijf te kunnen bieden. Met vriendelijke groet, Het team van Ibis Budget Blankenberge