Dear Darren, Please accept our sincere thanks for this kind feedback. We are delighted that you found your stay so relaxing with us. It is wonderful to hear you enjoyed another visit to Novotel Brugge Centrum, and we are glad booking through our website was easy for you. Our team takes great pride in making every family trip as smooth and comfortable as possible, and knowing you had a restful time means a lot to us. We would be delighted to welcome you back on another occasion. All the best, Petra DE MEYERE, General Manager

Dear Russell, We thank you for taking the time to share your feedback. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comfort is important to us, and we regret that your room was not attended to on the first occasion. Our daily housekeeping service is available to every guest, and our team is always on hand to resolve any shortcoming as soon as it is brought to our attention. We understand how frustrating it must have been to find that the refreshments had still not been restocked after the matter was raised, and we are sorry for this oversight. The cleanliness of our hotel and the quality of our service are points we take great care with, especially following our complete renovation in 2024. We note your disappointment with the value of your stay and assure you that your comments have been heard by our management team. We hope that we are able to offer you an improved experience in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Carlos, We appreciate your candid feedback; thank you. We are glad you found our hotel a good place for your stay in wonderful Bruges. That said, we are sorry that reaching us felt less straightforward than it should. Our hotel sits right in the historic centre, with the underground public parking Katelijne directly beneath the building and an elevator that brings you up to the square in front of us. The team at our 24-hour reception is always happy to guide you on the easiest route, whether you arrive by car or by train, with Bruges station just 900 metres away. Nonetheless, we value that you took the time to share your thoughts and we hope you enjoyed discovering the charming cobbled streets and canals all within walking distance from our doorstep. It would be a pleasure to have you return in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Vlada, Many thanks for your valuable feedback. We are delighted that you found your room clean and your beds pleasant during your family stay. Our housekeeping team takes great pride in changing towels regularly and keeping everything fresh for our guests. We are also glad you appreciated the quiet atmosphere of our hotel, which makes it a welcoming place for families. The diverse breakfast buffet and the friendly, quick-to-react service from our reception, cleaning, and restaurant teams clearly added to your enjoyment. However, we are sorry for the shortcoming with the hangers in your room. Our rooms feature an open clothes rack solution, and we understand that more hangers would have made your stay more comfortable. Our team is always available at reception to provide extra hangers whenever needed. Nonetheless, our location right in the heart of Bruges allowed you to walk to all major attractions within minutes. Finally, we are pleased that you could enjoy our heated outdoor pool, even on a single sunny day at the end of the season. We hope to have the opportunity to welcome you back to our hotel in the future. Best regards, Petra DE MEYERE, General Manager

Dear Joanne, We are delighted that you appreciated our central location right in the heart of Bruges, with everything within walking distance. Our team takes great pride in our newly renovated hotel, and we are glad you noticed the fresh decoration and the cleanliness throughout your stay. It is also wonderful that our friendly staff made you feel welcome, and that you found your bed comfortable and your room spacious. However, we regret the difficulty you encountered while booking online. Our guests can always reach us directly by phone or email if they need assistance with a reservation, and we are sorry this caused you frustration before your arrival. Nonetheless, we are pleased that your overall stay was a positive one, and that the hotel made such a welcoming impression from the moment you stepped inside. It would be a pleasure to welcome you again. Best regards, Petra DE MEYERE, General Manager

Dear David, Thank you for your valuable feedback. We are delighted that you found our location so convenient for exploring Bruges and appreciated the proximity to the public car park. Your room’s cleanliness, generous size, and range of amenities clearly made a difference to your stay, and our team is proud to have been of help throughout your visit. Finally, we are glad you chose to book through the Accor ALL App and that your Classic membership added value to your experience. It would be a pleasure to have you return in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Lynsey, It was a pleasure to receive this great review. We are delighted that you found your room clean, modern, and quiet during your stay. Our team takes great pride in the recent renovation, and it is rewarding to hear that the fresh, contemporary feel of the hotel made your night with us so comfortable. We are also glad you appreciated our location in the heart of Bruges. Being just a short stroll from the Market Square and the city’s historic canals makes exploring the old town effortless, and we are happy that worked so well for your couple’s trip. The entire team looks forward to welcoming you back in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Bengu T., Thank you for writing a review. We are delighted that our central location in the heart of Bruges contributed positively to your stay. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. The separate toilet and shower configuration is part of the Novotel policy, and we regret that it felt less comfortable for you. We also apologise for the lapses in housekeeping and the disruption you experienced with the early morning visit, our team is always available to resolve such matters promptly when they arise on site. Nonetheless, it is rewarding to know that overall you had a pleasant stay, and we are grateful that you chose to return to Novotel Brugge Centrum for this trip. The whole team hopes that we may see you again in the future. Kind regards, Petra DE MEYERE, General Manager

Dear A., We appreciate you sharing your comments with us. We are delighted that you found your room so clean and comfortable. It is great to know our Front Desk team made a positive impression and that you enjoyed your welcome drink. However, we are sorry that your Silver status was not acknowledged right at check-in. We recognise how much that matters, and we are glad a team member picked it up during your stay. We also regret that the bar felt understaffed and that the pool did not fully meet your expectations. Nonetheless, we are pleased that your overall stay with us was a great one. Our renovated hotel is built to offer exactly the kind of smooth, comfortable business visit you described. We hope that we can welcome you back in the future. Kindest regards, Petra DE MEYERE, General Manager

Dear Anthony, Please accept our sincere thanks for this kind feedback. We are delighted that you find our hotel beautiful and relaxing after the renovation. It means a lot to us that a loyal guest like you, who has stayed with us many times before, feels so at home with the new look. Our team is also thrilled that you enjoyed the spacious bedroom and our generous breakfast buffet. Knowing that every part of your stay felt lovely is the best reward we could ask for. The entire team hope we can welcome you back again soon! Best wishes, Petra DE MEYERE, General Manager

Dear David, We appreciate your candid feedback; thank you. We are delighted that you enjoyed your duplex suite, with its spacious rooms and comfortable beds. Our team takes great pride in our breakfast buffet, so it is rewarding to hear you found the wide selection of hot and cold food to your liking. Your booking experience also being quick and easy tells us our website is doing its job well. That said, we regret that our reception team did not feel as warm and engaging as you would have expected. We will share your feedback with them, as we always want our guests to feel genuinely welcomed from the moment they arrive. Nonetheless, we are glad that our central location in the heart of Bruges made your family trip even more enjoyable. Our hotel sits just a short walk from the Market Square, making it easy to explore the city’s historic charm on foot. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Petra DE MEYERE, General Manager

Dear Andy, Thank you for choosing us and for sharing your review. We are thrilled that you found your visit fabulous and that our team made such a warm impression on you. We are also glad you booked seamlessly through the ALL App and that your Gold membership added value to your stay. However, we are sorry the WiFi did not meet your expectations. Our free Wi-Fi is available throughout the hotel, and our reception team is always on hand to help with any connection issues. Finally, our location in the historic heart of Bruges puts everything within a short walk, and we are delighted it helped you make the most of your trip. We look forward to welcoming you back for another visit. Best wishes, Petra DE MEYERE, General Manager

Dear Jean-Marie, Thank you for your positive feedback. We are delighted that you found our hotel so well located, just a short walk from the train station and the heart of the city. It is wonderful that you enjoyed your room, our restaurant, and the warm welcome from our team. We have put a lot of care into our recent renovation and our new Novo-me dining concept, so knowing you appreciated these touches means a great deal to us. We all hope to welcome you back in the future. Best wishes, Petra DE MEYERE, General Manager

Dear L., We appreciate your candid feedback; thank you. We are delighted that you enjoy staying with our hotel chain and that our hospitality consistently makes you feel at home. We also greatly value your loyalty as a Silver member and your perfect recommendation scores, which mean a lot to our team. That said, we are sorry that some aspects of your stay fell short of your expectations. We have taken note of your observations about the bathroom fixtures. Our front desk team can also help troubleshoot connectivity issues on the spot whenever you notice the internet running slower than usual. Nonetheless, we are glad that your overall experience with us remains a positive one, and that you continue to trust our hotel for your travels. We hope to be able to welcome you again. Best regards, Petra DE MEYERE, General Manager

Dear Grant, Thank you for this high rating. We are delighted that you found our hotel so conveniently placed for your stay in Bruges. Our central spot makes it easy to reach the train station, the historic heart of the city, and the shops, all on foot. We are also pleased you could walk to the starting point of your bike and barge tour with such ease. We are glad the breakfast gave you a lovely start to the day. Our team takes pride in offering a generous buffet that fuels guests before they head out to explore. The entire team look forward to welcoming you back on a future visit. Kind regards, Petra DE MEYERE, General Manager

Dear Lesley, Thank you for your positive feedback. We are delighted that you found our location so convenient for exploring Bruges. Our team takes great pride in delivering warm and attentive service, so it is wonderful to know you felt well looked after throughout your stay. We are also thrilled that you enjoyed the hotel itself and that your booking experience on the Accor ALL App was smooth. Your loyalty as a Gold member means a great deal to us, and we are glad the programme continues to add value to your stays. We all look forward to the pleasure of welcoming you back. Our kindest regards, Petra DE MEYERE, General Manager

Dear Brett, Thank you for this high rating. We are delighted that you found your accommodation so comfortable and our central location so convenient. Our hotel sits right in the heart of Bruges, just a short walk from the Market Square, so it is wonderful that you made the most of that proximity. We are also thrilled that you fell for the charm of our gorgeous city, with its cobbled streets and medieval architecture waiting to be explored at every turn. We all hope to welcome you back in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Christopher, Please accept our sincere thanks for this kind feedback. We are delighted that you found your room comfortable and loved our swimming pool. It is great to hear you enjoyed the wide choice at breakfast too, and that our team made you feel welcome, especially at the morning service. That said, we are sorry that your experience with the loyalty programme did not fully meet your expectations. We value your membership and we hope the benefits become more rewarding for you over time. Nonetheless, our location right in the heart of Bruges makes it easy to explore the city on foot, and we are glad that worked so well for your stay. It is also lovely to know that booking directly on our website was straightforward for you. We hope to welcome you back for another enjoyable visit. Best wishes, Petra DE MEYERE, General Manager

Dear Joanne, Thank you for writing a review. We are delighted that you found our hotel clean, bright, and open in design. It is wonderful to know the spacious room and the Scandinavian-inspired pared-back style made your stay comfortable. We are also glad you appreciated the filtered water fountain in the hallway and the option to skip daily linen changes. These small touches are part of our commitment to offering a more sustainable stay. Even so, we are sorry that your walk from the station proved difficult with luggage and that you were not aware of the best way to reach us. The train station is around 900 metres away, and the cobblestone streets are indeed part of Bruges’ historic charm, though we understand they can be challenging with suitcases. A taxi or ride service is often the smoother choice, as you discovered on your return. Nonetheless, we are truly pleased that you found the hotel convenient overall and that your loyalty experience met your expectations. Your perfect recommendation scores mean a great deal to our team. We look forward to welcoming you for another pleasant holiday. Best wishes, Petra DE MEYERE, General Manager