Novotel Brugge Centrum 4 stars

Customer review rating (ALL Rating) 4.5/5 1,121 reviews

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Novotel Brugge Centrum - Image 1
Novotel Brugge Centrum - Image 2
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Novotel Brugge Centrum - Image 4
Katelijnestraat 65B, 8000 BRUGGE, Belgium

Description

Hotel extras

  • Modern, spacious rooms, perfect for all family needs

  • Creative, gourmet cuisine inspired by local product

  • Outdoor heated swimming pool, open from April to October

  • Varied and healthy all-you-can-eat buffet breakfast

  • Nearby, affordable parking in Bruges city centre

Our accommodation(s)

Hotel location

Novotel Brugge Centrum

Katelijnestraat 65B
8000 BRUGGE
Belgium

GPS:51.201848, 3.227073

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

NovoMe

We're guided by a simple belief: your home is our home. Savour a delicious, balanced menu and carefully crafted drinks, in spaces that are designed around you it's the 'me' in Novo-me. Perfect if you're looking to unwind or connect.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,121 reviews

TripAdvisor Rating  4.0/5  27 reviews

First class hotel at affordable prices

Customer review rating 4.5/5

Stephen W. Couples - Confirmed reviews ALL

Originally, we were booked in at the Ibis hotel but on arrival our room had no air conditioning (only a heater under the table!) also the next-door room was being reconditioned and builders were working there when we arrived, banging and drilling etc. The hotel was also dark and cold with no atmosphere because of the building work and renovation going on throughout the hotel. The hotel should not have been open in my opinion. Furthermore, when switching on the TV a 'no signal' message was displayed for each channel selected! We crossed the courtyard to the Novotel and asked if we could book a room there instead but were advised no rooms were available for the whole of our fur day stay. I asked to speak to the manager of the Novotel but was told he/she was in a meeting not available. Then an angel appeared, her name was Hanan she totally understood our situation (remember we had just arrived from England after a long journey) she was able to find a room for us. Moreover, because we were frequent customers at the Novotel, she gave us a special rate for the fours days stay, she could not have been more helpful or understanding of our situation. Consequently, our stay in Brugge turned out to be wonderful all because she went the extra mile to sort out our accommodation. The mark of a good company is not when things go right but how they treat customers when things go wrong and Hana is a true ambassador of the Novotel brand because she put customer experience first.

Dear Stephen, Thank you for taking the time to share your review. We are delighted to hear that your interaction with our staff, particularly Hanne, was a highlight of your stay, along with the value you found in our offerings. However, we regret to hear about your initial experience at the Ibis hotel and the inconvenience you encountered with the television channels. We understand the significance of entertainment and the comfort it can provide, especially when away from home. Please accept our apologies for any disappointment this may have caused during your time in Bruges. Nonetheless, we are pleased that you found our booking process efficient and our website easy to navigate. Additionally, we are very proud of our central location in the beautiful city of Bruges, making it convenient for our guests to explore all the local sights and experiences. We hope we will have the opportunity to see you again in the future. Best regards, Petra DE MEYERE, General Manager

Very good experience

Customer review rating 5.0/5

Chris Couples - Confirmed reviews ALL

Staff were friendly and helpful, service was very good and all the rooms had been renovated. The toilet was very small and would have been tight for a large person and there were insufficient coathangers. This did not reduce the rating value in our view. It is centrally located in Bruges with staff in attendance 24/7. all facilities were excellent including a freshwater fountain on each floor.

Dear Chris, Thank you for taking the time to share your review. We are thrilled to hear that your stay with us was so enjoyable. We are pleased that you appreciated our attentive staff, exceptional service, and the freshness provided by our recent renovation. Additionally, the presence of freshwater fountains on each floor aligns with our dedication to guest comfort and eco-friendly practices. However, we apologize for any inconvenience the size of the toilet may have caused and for not providing an adequate number of coathangers in your room. We value your comfort and will certainly take your feedback into account. Finally, it is wonderful that you loved our central location in the heart of Bruges and the around-the-clock availability of our team to assist you. Our commitment to offering top-notch facilities remains as strong as ever, and we are glad you took note of this. We hope we will have the opportunity to see you again in the future. Best regards, Petra DE MEYERE, General Manager

Bruges break

Customer review rating 4.5/5

Paul Couples - Confirmed reviews ALL

Second time staying here, excellent location in central bruges on edge of town centre. Only negative is poor water pressure in the showers.

Dear Paul, Thank you for taking the time to share your review. We are thrilled to hear that your stay with us was overall enjoyable. It is wonderful that our prime location contributed positively to your experience in the heart of Bruges, providing convenient access to all the local sights and delights. However, we regret to hear about the issue you encountered with the water pressure in our shower facilities. We understand that such concerns can impact the comfort of your stay, and for this, we sincerely apologize. Finally, we are pleased that you chose to stay with us a second time and appreciate the high rating you've given us, reflecting your satisfaction with our hotel's amenities and service. We hope we will have the opportunity to see you again in the future. Best regards, Petra DE MEYERE, General Manager

Perfect location off a quiet street in Bruges.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Modern, clean interior and a great all round stay. Staff were friendly and accommodating.

Dear Guest, Thank you very much for this kind review of your recent stay. We truly appreciate your glowing remarks about your recent stay at our establishment. It is wonderful to hear that you found the ambiance of our hotel to be modern and inviting, and that our dedication to maintaining immaculate premises enhanced your visit. We take pride in our recent renovations and are delighted that they contributed to your comfort. Our team strives to provide a warm and welcoming service, and your recognition of their efforts is greatly encouraging. Finally, we are pleased that our central location in Bruges provided a tranquil yet convenient base for your explorations. The charm of the city is indeed best experienced on foot, and our proximity to the central Market Square allows for such leisurely discovery. We look forward to seeing you again soon. Best regards, Petra DE MEYERE, General Manager

Well located

Customer review rating 3.5/5

James Families - Confirmed reviews ALL

The hotel lobby was bright and clean and the staff were welcoming. The actual room was a little untidy - the previous occupant's shower gel had been left in the shower and the coffee cup was dirty. The sofa bed was also not made up, but bedding was available in the wardrobe for us to do it ourselves.

Dear James, Thank you for taking the time to share your review. We are delighted that you found our lobby to be bright and our staff welcoming. It is our aim to provide a friendly and clean environment from the moment our guests step in. However, we are sorry to hear about the issues you encountered with the tidiness of your room. It is important to us that our rooms are immaculate and ready for our guests, and we regret that we missed the mark on this occasion. Furthermore, we understand your disappointment with the sofa bed not being prepared and the oversight with the coffee cup. We will follow up on this with our team to ensure that every guest enjoys a stay that meets our high standards of cleanliness and preparation. Additionally, we appreciate your feedback on the pricing, and we will certainly take it into consideration as we continually strive to offer value to our guests. Nonetheless, we are pleased to hear that you appreciated the initiative of our refillable water jug, aligning with our eco-friendly practices and commitment to sustainability. The historic city center of Bruges, with its charming cobbled streets and picturesque canals, is indeed a highlight for many of our visitors, and we are glad you enjoyed the convenience of our location. We hope we will have the opportunity to see you again in the future. Best regards, Petra DE MEYERE, General Manager

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Other web-users rate our hotel

  • 1,098 reviews 9.5/10 Location
  • 1,160 reviews 6.9/10 Room
  • 848 reviews 8.8/10 Service
  • 13 reviews 9.2/10 WiFi
  • 712 reviews 8.5/10 Breakfast
  • 444 reviews 7.2/10 Cleanliness
  • 233 reviews 4.6/10 Value
  • 144 reviews 5.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.