Novotel Brugge Centrum 4 stars

Customer review rating (ALL Rating) 4.4/5 1,077 reviews

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Novotel Brugge Centrum - Image 1
Novotel Brugge Centrum - Image 2
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Novotel Brugge Centrum - Image 4
Katelijnestraat 65B, 8000 BRUGGE, Belgium

Description

Hotel extras

  • Modern, spacious rooms, perfect for all family needs

  • Creative, gourmet cuisine inspired by local product

  • Outdoor heated swimming pool, open from April to October

  • Varied and healthy all-you-can-eat buffet breakfast

  • Nearby, affordable parking in Bruges city centre

Our accommodation(s)

Hotel location

Novotel Brugge Centrum

Katelijnestraat 65B
8000 BRUGGE
Belgium

GPS:51.201848, 3.227073

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

NovoMe

We're guided by a simple belief: your home is our home. Savour a delicious, balanced menu and carefully crafted drinks, in spaces that are designed around you it's the 'me' in Novo-me. Perfect if you're looking to unwind or connect.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,077 reviews

TripAdvisor Rating  4.0/5  3,605 reviews

No faults

TripAdvisor rating 5.0/5

miffythevampirebat Couples - TripAdvisor review

I booked with a chain as we were flying in exceptionally late and had to get a coach so wanted some security that we could book in. The check in process was great and the hotel has just been done up so is in excellent condition. The room was a great size and the bed really comfy. Apparently there is a pool but I didn't want to seek it out. The hotel is well located in between the station and the centre which worked well for us. The ibis is exactly opposite. They had a luggage room to hold our suitcases so we could explore before the flight back. Really liked the small fridge in the room which meant we could keep our own snacks cold. Would definitely come back

Dear Guest, Thank you for this great review. We are thrilled to hear that your stay at Novotel Brugge Centrum met your expectations and provided you with the comforts and amenities you needed for a memorable visit. We are delighted that you appreciated the efficient check-in process, our hotel's fresh and updated condition following our extensive renovations, and the ample size of your room. It is wonderful that you found the bed to be exceptionally comfortable, ensuring a good night's sleep. Your comments on the convenient location, between the station and the city center, and the fridge in your room for keeping snacks cool, are greatly valued. Moreover, we're pleased that our luggage storage service contributed to a more enjoyable exploration of Bruges before your departure. While you didn't have the chance to experience our heated outdoor pool this time, we hope it will be a highlight for you during any future stays. We look forward to welcoming you back soon. Kind regards, Petra DE MEYERE, General Manager

Does what it says on the tin !

Customer review rating 4.0/5

Kelly Couples - Confirmed reviews ALL

This hotel is very close to the canals and is in the historical part of Brugge. Our room was modern and clean but airless and poor quality pillows. disappointingly workmen working on the hotel building works started using a grinder at 745 which woke us up. Breakfast was ok, some items were gone if you didn’t get there early enough and not replaced. The toaster didn’t work so had crispy bread.

Dear Kelly, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you found the room to be modern and clean, showcasing our recent renovations and commitment to providing a comfortable and inviting atmosphere. We regret that you experienced some discomfort due to the room ventilation and the pillows did not meet your satisfaction. Additionally, we understand that the disturbance caused by workmen in the early hours was not conducive to a restful start to the day and apologize for the inconvenience. We also acknowledge the shortcomings during breakfast and apologize for the issues with the availability of certain items and the malfunctioning toaster. These points will be taken into consideration as we continually strive to enhance our guest experience. Nonetheless, we hope you were able to appreciate our hotel's prime location in the historical part of Bruges, conveniently close to the canals and within walking distance to many attractions. We hope to have the pleasure of welcoming you back on a future visit. Best wishes, Petra DE MEYERE, General Manager

Lovely Room and amenities, have never experienced worse service

TripAdvisor rating 2.0/5

CareyDP Couples - TripAdvisor review

The location, room and room amenities were excellent but our impression of the service was the worst I have ever experienced from the moment we arrived. We checked in late afternoon on Tuesday 17th. On arrival we proceeded to reception where 2 staff were sitting chatting and there were no other guests around. When we advised we were checking in, the male referred us to a self serve kiosk where we had to check in ourselves, we must have interrupted them in the middle of a much more important conversation which they continued while we were checking ourselves in. Just as we finished checking in ourselves via the kiosk, another couple arrived who were given a more personalised check in. We then managed to find the lifts ourselves (after initially walking in the wrong direction) and located our room. Later we ordered some extra coffee sachets and milk via the app (we were very familiar with the app as we used it at the Novotel Paddington in London) and after waiting over an hour we received a reply to come to the bar downstairs where we could collect it ourselves. I went to the bar downstairs and neither of the gentleman there had any idea what I was talking about. He checked with the fellow at Reception who came over, went to a room and got some coffee sachets while the gentleman at the bar managed to get some milk and a couple of tea bags for us. I asked the Receptionist politely if this is standard practice (as the bar staff had no idea) and he said in a stern tone “ I was the one who replied to your message, we do not do room service!”. I queried if this was considered room service to which he just replied “we don’t do room service”. It appears plain “service” is something this Hotel doesn’t offer. Needless to say we decided not to eat or drink or spend any more time at the Hotel than we needed to, but did enjoy the room. Anyway, just as a comparison, when we ordered some replacement coffee via the app in the London Paddington Novotel it was brought to our room in less than 5 minutes and the staff there were incredibly helpful and polite. That was our second stay at that Hotel and we will be back next year. Our next stay at the INK Hotel in Amsterdam (also Accor) was perfect and like the Novotel London, the staff couldn’t have been more courteous or helpful from the moment we arrived to the moment we checked out.

Dear Carey, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you enjoyed the comfort and amenities of your room, following our extensive renovations that included new bedding and modern room features designed for convenience and relaxation. However, we apologize that your experience with our service fell short of expectations. It is certainly not the standard we aim to uphold, and we deeply regret any inconvenience you faced. Our self-service kiosk is intended to streamline the check-in process, and we are sorry if this was not communicated effectively at the time of your arrival. Additionally, we understand that timely and clear communication regarding service requests, such as additional coffee sachets and milk, is paramount, and we regret the confusion that occurred during your interaction with our staff. We are sincerely sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve our service. Nonetheless, we are pleased to hear that the room itself provided a pleasant backdrop to your stay. Situated in the heart of Bruges, our hotel offers easy access to the city's historical landmarks and vibrant cultural scene, all within walking distance. We are glad that you could take advantage of our prime location to explore the charming city center. We hope to have the pleasure of welcoming you back on a future visit. Best wishes, Petra DE MEYERE, General Manager

Great hotel perfectly located in the historic city center of Brugge

Customer review rating 4.5/5

Claus M. Friends - Confirmed reviews ALL

Excellent hotel, friendly staff and very clean. Breakfast was good and the location is just great.

Dear Claus, Thank you for taking the time to share your review. We are truly heartened to receive such positive feedback from your recent stay at Novotel Brugge Centrum. We are delighted that you found our team welcoming and the high standards of cleanliness to your satisfaction. It is great that you enjoyed the quality of our breakfast offerings. Furthermore, your appreciation for the central location of our hotel, nestled right in the heart of Bruges' historic city center, resonates with our aim to provide a convenient and exceptional stay for our guests. We hope we will have the opportunity to see you again in the future. Best regards, Petra DE MEYERE, General Manager

Good as always

Customer review rating 4.5/5

Ami Families - Confirmed reviews ALL

We have stayed here every year for over 10 years, multiple times a year. First year visited since the refurb. Rooms really lovely. However I would say I prefer the original lobby and bar - feels a bit characterless now. Staff incredibly friendly and helpful as always, including bar staff - thank you. My only slight niggle with this stay was noisy guests above, making noise in room above which kept us up until past midnight. I called reception and they dealt with immediately. Noise happened again from 7am but this is not the hotels fault.

Dear Ami, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear that your recent stay with us was up to the mark, and we appreciate your continued patronage over the years. We are delighted that you found the newly renovated rooms to our liking, specifically created with a modern and comfortable atmosphere for our guests. Our team takes great pride in delivering a high standard of service and it's heartening to know that you found our staff to be exceptionally friendly and helpful. However, we regret to hear that the redesign of the lobby and bar did not resonate with you as positively as we had hoped. Our goal with the renovation was to provide a contemporary space that aligns with our guests' comfort and needs. We also apologize for the disturbance caused by other guests during your stay. While we cannot control all aspects, we are glad to hear that our reception team was prompt in addressing your concerns. Nonetheless, it's great that our bar staff made a positive impression with their cheerful service. As for the location, we hope you took pleasure in exploring the historic city center of Bruges, which is conveniently accessible from our hotel. We hope to have the pleasure of welcoming you back on a future visit. Best wishes, Petra DE MEYERE, General Manager

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Other web-users rate our hotel

  • 1,081 reviews 9.4/10 Location
  • 1,114 reviews 6.9/10 Room
  • 787 reviews 9/10 Service
  • 13 reviews 9.2/10 WiFi
  • 664 reviews 8.6/10 Breakfast
  • 422 reviews 7.5/10 Cleanliness
  • 8 reviews 1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.