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Novotel Brugge Centrum Hotel 3 stars

Customer review rating 4.4/5 12,226 reviews

ALLSAFE approved hotel

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Novotel Brugge Centrum
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+ 22 Services

Hotel extras

  • In the heart of the city centre

  • All historical sights within walking distance

  • Bars, museums and shops around the corner

  • Heated outdoor pool for hotel guests

  • Delicious breakfast buffet, bar and restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Brugge Centrum

Katelijnestraat 65B
8000 brugge
belgium

Tel: +3250337533

Fax: (+32)50/336556

Check-in from 14h00

Check out up to 12h00

GPS :51.201848, 3.227073

Hotel services

BAR Non contractual photo

We welcome you in our trendy and cosy bar, where you can watch your favorite sport on large screen.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine
  • Breakfast
    • Buffet Additional charge
Meetings/Events
  • 8 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 126 rooms
    • 3 rooms for people with reduced mobility
    • 40 family rooms
    • 10 connecting rooms
    • 126 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • Dutch
    • German
    • English
    • French
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Katelijneparking Additional charge
    • Near the property
    • 248 parking spaces
    • Public
    • Parking opened 24/7
Family
  • Services for children
    • Childrens TV Channels
    • Video game area
    • Play area
    • Indoor playground for children
    • Outdoor playground for children

Our accommodation(s)

Spacious, contemporary in design, and adaptable describe the rooms at Novotel Brugge Centrum. The hotel room is truly a place for living and perfect for all your needs. All the rooms offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, telephone, safe, TV, minibar and free WIFI.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 500

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Brugge Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

12,226 reviews

TripAdvisor Rating 4.0/5

3,428 reviews

Very bad experience

TripAdvisor rating 1.0/5

Seba G 18/10/2021 TripAdvisor review

The worst hotel l have ever been it should be one star hotel, the didn't accept to clean our room (we stayed 2 nights) they said du to Corona 🤔 breakfast very limited and pricy. Room is very small. Just location is very good

Double Charged for Two Rooms

Customer review rating 1.5/5

Greg R. Friends - 15/10/2021 Confirmed reviews ALL

First it started off when then the front desk worker refuse to check us in because we were American. He would help people that came in after us and this happens several times. Also he charge us for both rooms even though it was already paid for.

Dear Mr. R. Thank you for taking the time to share your feedback. It is truly a pleasure to read that your found the leanliness and hygiene in our hotel on point. I have checked both invoices, and can see that only the local tourist tax has been chargen upon check in. The rooms were already paid. Is it possible to contact us on +32 50 33 75 33 or H1… to outline the situation about your check-in experience, as our hospitality applies to everyone. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Louise Deforche Shift Leader Front Office Patrick Maes General Manager Novotel Brugge Centrum

Great Location, buffet was good. Disanointed that the air-conditioning switches to heat mode when we got there.

Customer review rating 3.5/5

Aloha I. Families - 13/10/2021 Confirmed reviews ALL

The rooms were ok, could have been a little cleaner. The room did need some updating. No AC starting October. It does get cooler, however the afternoon we arrived it was pretty warm and we wanted to rest in our room and cool down. The windows were open but it was still pretty hot. Fortunately the rest of our stay the days were cooler. The staff were all very pleasant.

Dear Lynne, Thank you for your response, we are pleased that your stay generally met your expectations. It is good to hear that you were satisfied with our staff and our breakfast buffet. We are sorry to hear that you found it too hot in your room. Unfortunately, our system adjusts itself automatically according to the outside temperature. When it gets colder outside, it automatically switches to heating. Our sincere apologies for this. We would like to thank you again for your feedback. We hope to welcome you on your next visit to our city. Kind regards, Philine For Patrick Maes General Manager Novotel Brugge Centrum

Ideal location

Customer review rating 5.0/5

Hdt Couples - 13/10/2021 Confirmed reviews ALL

We stayed 3 nights in a spacious, clean and comfortable room. The staff were all extremely helpful and we would come back again.

Dear Helen, We very much appreciate your comments regarding your stay at the Novotel Brugge Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philine for Patrick Patrick Maes General Manager Novotel Brugge Centrum

Fantastic location

Customer review rating 3.5/5

David Families - 11/10/2021 Confirmed reviews ALL

Really good location, good size rooms but a bit dated, comfortable beds, quite disappointed with breakfast, at €18 euros we were expecting a little bit more, we tried 1st morning but we skipped second day. We might return if rates are good.

Dear David, We very much appreciate your comments regarding your stay at the Novotel Brugge Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to hear that you were less happy about the breakfast. It is indeed more limited than it used to be, therefore we lowered the rate from €21 to €18. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philine for Patrick Maes General Manager Novotel Brugge Centrum

Nice location, central but quiet.

Customer review rating 4.0/5

Ella Solo - 30/09/2021 Confirmed reviews ALL

Nice location, central but quiet.

Dear Ella, We very much appreciate your comments regarding your stay at the Novotel Brugge Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philine for Patrick Maes General Manager Novotel Brugge Centrum

Good location

Customer review rating 3.5/5

Jw Solo - 22/09/2021 Confirmed reviews ALL

Nice hotel. Link for car park sent by hotel was wrong car park so paid twice. Breakfast disappointing for cost.

Dear James, We very much appreciate your comments regarding your stay at the Novotel Brugge Centrum. We're happy to hear that you enjoyed your stay with us. What a pity there were problems with the parking. We have received this comment several times in the hotel. We did send the correct link, but apparently there was a bug in the reservation system of Interparking. They are also aware of the problem. You can request a refund from them via the contact form on their website www.interparking.com. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philine for Patrick Maes General Manager Novotel Brugge Centrum

prima

Customer review rating 4.0/5

Henk Families - 12/09/2021 Confirmed reviews ALL

net hotel

Beste Henk, Wij stellen uw opmerkingen over uw verblijf in Novotel Brugge Centrum erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie onze medewerkers zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Philine voor Patrick Maes General Manager Novotel Brugge Centrum

Nice hotel in good position

Customer review rating 4.0/5

Hendrik O. Solo - 10/09/2021 Confirmed reviews ALL

I received a terrible welcome from a rude young person at reception despite having check in online. This person should not be in a front desk position. Other staff ( two ladies) were very friendly and helpful when on another occasion I asked a question. I enjoyed my stay at Novotel despite this unfriendly, bombastic and rude young man.

Dear Hendrik We very much appreciate your comments regarding your stay at the Novotel Brugge Centrum. We are happy to hear that you enjoyed the location of the hotel and your overall stay. We are sorry to hear that you were not satisfied with the check-in. We will certainly discuss this incident with the relevant colleague. We would like to thank you again for highlighting your positive experience and hope to see you again soon. Sincerely, Philine for Patrick Maes General Manager Novotel Brugge Centrum

Great position

Customer review rating 4.0/5

Anonymous Families - 08/09/2021 Confirmed reviews ALL

The location is great to visit Bruges, just 5 minutes to center by walk with nice restaurants and bars in a few steps from the hotel. The staff is very kind and there was simple rules to observe due the Covid. The room has a nice view and the bathroom is well equipped.

Dear Sergio, We very much appreciate your comments regarding your stay at the Novotel Brugge Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philine for Patrick Maes General Manager Novotel Brugge Centrum

Great experience

Customer review rating 5.0/5

Sabine W. Families - 06/09/2021 Confirmed reviews ALL

Our stay with Novotel was a Great experience from the beginning to the end.

Dear Sabine Thank you for your positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philine for Patrick Maes General Manager Novotel Brugge Centrum

way to expensive considering the quality

TripAdvisor rating 1.0/5

floraerhel 01/09/2021 TripAdvisor review

The breackfast 14€ for basically cold sandwich!!! and not even good products. I understand that because of covid you have to do differently but in this case you adapt your prices. This is very dishonest.

Well located

Customer review rating 4.5/5

Alajn Families - 30/08/2021 Confirmed reviews ALL

It was a nice hotel , Well located for Brugge city visit, unfortunately due to covid restrictions we couldn't use all hotel facilities, But nothing could have been done. Welcoming and helpful staff members.

Dear Alain, Thank you for your positive feedback! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philine For Patrick Maes General Manager Novotel Brugge Centrum

Welcoming and cosy for families

Customer review rating 5.0/5

Adriana I. Families - 30/08/2021 Confirmed reviews ALL

We loved staying at Novotel Centrum Brugge. Besides the ideal location - close to the train station and very close to the Beguinage quarter - it is clean, neat, calm and welcoming for children and adults. Staff is very welcoming also.

Dear Adriana, We very much appreciate your comments regarding your stay at the Novotel Brugge Centrum. We are delighted to read that you had a nice stay with us. Thank you for highlighting the cleanliness, and the kind staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Deforche Shift Leader Front Office Patrick Maes General Manager Novotel Brugge Centrum

Comfort in the heart of Brugge

Customer review rating 5.0/5

C S. Families - 28/08/2021 Confirmed reviews ALL

Modern hotel in the middle of old town Brugge. Friendly staff, well organised operations in a difficult time. Most major sights are within a 10 minute walking radius.

Dear Mrs. S. We very much appreciate your comments regarding your stay at the Novotel Brugge Centrum. We are glad that you enjoyed your stay, the friendliness of our staff and the well organised operations during the pandemic! We hope to see you again very soon. Sincerely, Louise Deforche Shift Leader Front Office Patrick Maes General Manager Novotel Brugge Centrum

Okay stay

Customer review rating 3.0/5

Anonymous Families - 24/08/2021 Confirmed reviews ALL

Found the room dirty and very outdated. I also didn't appreciate that parking was advertised on the page but it was seperate from hotel and not free.

Dear guest Thank you for taking the time to tell us about your experience at the Novotel Brugge Centrum. We are happy to see that you had an overal good experience, despite some minor remarks. We look forward to welcoming you again. Sincerely, Louise Deforche Shift Leader Front Office Patrick Maes General Manager Novotel Brugge Centrum

Great location, easy trip!

Customer review rating 5.0/5

Jks Families - 14/08/2021 Confirmed reviews ALL

Appreciate your efforts to be safe during covid-19 pandemic. Glad to see staff wearing masks. Thanks for making us feel comfortable and safe!

Dear JKS, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and felt safe with us during the pandemic. We hope to see you again very soon. Sincerely, Louise Deforche Shift Leader Front Office Patrick Maes General Manager Novotel Brugge Centrum

Tired hotel

Customer review rating 1.5/5

Moraig Families - 14/08/2021 Confirmed reviews ALL

Check in was efficient, room was clean, great location. Aircon didn't work so we struggled to sleep- this really spoiled our holiday. . Decor very dated so hotel just generally felt tired. Carpet old do felt unclean. Beds not comfortable- especially sofa bed. Left hotel feeling disappointed. Not usual Novotel standards.

Dear Moraig Thank you for taking the time to tell us about your experience at the Novotel Brugge Centrum. It is pleasure to read that you found the room clean, the location great and the check-in efficient. We are sorry that your overall experience did not meet your expectations, and that you left the hotel dissapointed. Your remarks regarding the state of the hotel will be passed and taken into account so actions can be taken where needed. We are very well aware that there is a difference in hotel state between the Novotel hotels in our chain. Due to our network being so big it is unfortunately not possible to renew all hotels at the same pace. Your suggestions will surely be communicated to responsibles. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louise Deforche Shift Leader Front Office Patrick Maes General Manager Novotel Brugge Centrum

Good location

Customer review rating 2.5/5

Anonymous Families - 13/08/2021 Confirmed reviews ALL

nicely located with a convenient public parking nearby. the hotel iself is so so .. quite old.

Dear Nicolas Thank you for taking the time to tell us about your experience at the Novotel Brugge Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philine for Patrick Maes General Manager Novotel Brugge Centrum

Nice hotel with excellent staff

TripAdvisor rating 5.0/5

bartosztom 20/07/2020 TripAdvisor review

Very nice hotel with perfect location in (close to everything by foot). The parking place is just few meters from the hotel The room was very nice, spacious and clean with big comfy bad. The staff was excellent and very helpfull.

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