Dear Lesley, Thank you for your positive feedback. We are delighted that you found our location so convenient for exploring Bruges. Our team takes great pride in delivering warm and attentive service, so it is wonderful to know you felt well looked after throughout your stay. We are also thrilled that you enjoyed the hotel itself and that your booking experience on the Accor ALL App was smooth. Your loyalty as a Gold member means a great deal to us, and we are glad the programme continues to add value to your stays. We all look forward to the pleasure of welcoming you back. Our kindest regards, Petra DE MEYERE, General Manager

Dear Brett, Thank you for this high rating. We are delighted that you found your accommodation so comfortable and our central location so convenient. Our hotel sits right in the heart of Bruges, just a short walk from the Market Square, so it is wonderful that you made the most of that proximity. We are also thrilled that you fell for the charm of our gorgeous city, with its cobbled streets and medieval architecture waiting to be explored at every turn. We all hope to welcome you back in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Christopher, Please accept our sincere thanks for this kind feedback. We are delighted that you found your room comfortable and loved our swimming pool. It is great to hear you enjoyed the wide choice at breakfast too, and that our team made you feel welcome, especially at the morning service. That said, we are sorry that your experience with the loyalty programme did not fully meet your expectations. We value your membership and we hope the benefits become more rewarding for you over time. Nonetheless, our location right in the heart of Bruges makes it easy to explore the city on foot, and we are glad that worked so well for your stay. It is also lovely to know that booking directly on our website was straightforward for you. We hope to welcome you back for another enjoyable visit. Best wishes, Petra DE MEYERE, General Manager

Dear Joanne, Thank you for writing a review. We are delighted that you found our hotel clean, bright, and open in design. It is wonderful to know the spacious room and the Scandinavian-inspired pared-back style made your stay comfortable. We are also glad you appreciated the filtered water fountain in the hallway and the option to skip daily linen changes. These small touches are part of our commitment to offering a more sustainable stay. Even so, we are sorry that your walk from the station proved difficult with luggage and that you were not aware of the best way to reach us. The train station is around 900 metres away, and the cobblestone streets are indeed part of Bruges’ historic charm, though we understand they can be challenging with suitcases. A taxi or ride service is often the smoother choice, as you discovered on your return. Nonetheless, we are truly pleased that you found the hotel convenient overall and that your loyalty experience met your expectations. Your perfect recommendation scores mean a great deal to our team. We look forward to welcoming you for another pleasant holiday. Best wishes, Petra DE MEYERE, General Manager

Dear Clifford, Thank you for your valuable feedback. We are delighted that you and your family had such a very good stay with us. Our team takes real pride in being helpful, and it is rewarding to know you found them welcoming. We are also pleased that you enjoyed the relaxing atmosphere of our lounge and that booking on our website felt quick and easy. That said, we are sorry our mattresses did not provide the firmness you and your group would have preferred. All our beds were replaced in 2024 and feature soft toppers for added comfort, but we understand that mattress preference is deeply personal. Our reception team is always happy to assist with extra pillows or any adjustments that might improve your rest. Nonetheless, we are glad this did not detract from your overall appreciation of the hotel. Finally, your perfect recommendation score and your trust in our loyalty programme mean a great deal to us. We look forward to having the opportunity to welcome you back in the future. Best wishes, Petra DE MEYERE, General Manager

Dear K., Thank you for this high rating. We are delighted that our central location made your stay in Bruges so convenient. It is wonderful that you found the city’s sights easily accessible on foot from our newly renovated hotel. Our team is also pleased that you felt comfortable throughout your visit and that the nearby public parking made your arrival straightforward. We are glad you appreciated the ease of booking through all.com and that your Silver membership added value to your trip. Above all, we are happy that your overall experience as a couple was such a positive one. The entire team looks forward to welcoming you back for a future visit. Kind regards, Petra DE MEYERE, General Manager

Dear Amy, We are delighted that you found our location so convenient for exploring Bruges. Our hotel sits right in the historic city centre, with the Market Square and the Belfry just a short walk away, so everything is easy to reach on foot. It is wonderful that you felt so well looked after by our team. We take great pride in creating a warm welcome for every guest, and knowing that you and your family felt truly at home means a lot to us. Our hotel is designed with families in mind, from the kids’ corner on the ground floor to our spacious family rooms, and we are thrilled that your little one enjoyed the stay as much as you did. We look forward to welcoming you for another pleasant holiday. Best wishes, Petra DE MEYERE, General Manager

Dear David E., Thank you for your positive feedback. We are thrilled that your first stay with us was so enjoyable and that you are already planning to return. Our team is delighted you appreciated the newly refurbished room, from the spacious bed and rain shower to the thoughtful touches like the bathrobes, slippers and Rituals products. We are also glad you found everything spotless and well laid out. It means a lot that you found our city-centre location convenient for your trip, and that booking through our website was a smooth experience. We would love to welcome you back on many more occasions. Best wishes, Petra DE MEYERE, General Manager

Dear Sarah, We are delighted that you found your room clean and comfortable, and that our team kept your coffee and milk replenished throughout your visit. We are happy to read you appreciate your ’Skip the clean’ option. Points will be added to your loyalty account within 7 days after your stay. It is wonderful to know that your overall experience left a positive impression. Our hotel has been fully renovated with a fresh new concept, and we hope you were able to enjoy our heated outdoor pool and the convenience of our central location, just a short walk from Bruges’ most iconic sights. We do hope to have the opportunity to welcome you back in the future. Best regards, Petra DE MEYERE, General Manager

Dear Robyn, Many thanks for sharing your review. We are delighted you found your room so clean and spacious, with a comfortable bed to relax in after a day of exploring. Our team always enjoys helping guests feel at home, so it is great to know their friendliness made a difference during your stay. We are also glad our central yet quiet location suited you so well, giving you easy access to everything Bruges has to offer. We hope you will return for a memorable stay. Best wishes, Petra DE MEYERE, General Manager

Lieber Rolf, vielen Dank, dass Sie sich die Zeit genommen haben, einen Kommentar zu schreiben. Wir freuen uns, dass Sie unsere zentrale Lage und die ruhigen Zimmer genossen haben. Unser komplett renoviertes Haus liegt mitten im historischen Stadtkern, sodass Sie alle Sehenswürdigkeiten bequem zu Fuß erreichen konnten. Jedoch bedauern wir, dass der Preis unseres Frühstücks nicht Ihren Erwartungen entsprochen hat. Unser Buffet bietet eine große Auswahl an frischen, gesunden und hausgemachten Spezialitäten, darunter Waffeln zum Selberbacken und lokale Produkte. Dennoch ist es schön zu hören, dass Ihnen Qualität und Vielfalt unseres Frühstücks zugesagt haben. Hoffentlich können wir Sie auch in der Zukunft wieder als Gast bei uns begrüßen. Freundliche Grüße Petra DE MEYERE, General Manager

Dear G., Thank you very much for your kind feedback. We are delighted that our front desk team made such a warm impression on you. It is wonderful to know they were helpful and welcoming throughout your stay. Our central location is something we are proud of, and we are glad you found it easy to walk from the train station and explore all the city’s attractions. Knowing that the cleanliness of our hotel met your expectations means a lot to us too. We are especially pleased that your visit exceeded what you had hoped for, and we truly value your generous recommendation. We would be delighted to welcome you back on another occasion. All the best, Petra DE MEYERE, General Manager

Dear Mary C., We are delighted that you loved the hotel’s cozy and modern design. Our team put a lot of care into the renovation last year, and it means a lot that the atmosphere and layout felt so welcoming to you and your family. We are especially glad you found your stay comfortable with your 4-year-old. Our family rooms and children’s areas are designed to make travelling with little ones as relaxing as possible, so it is wonderful to hear that everything worked well for you. It was our pleasure to surprise you with chocolates for your birthday. Our team enjoys going the extra mile to make special occasions even more memorable, and your appreciation really makes our day. We all look forward to seeing you again in the future. Best regards, Petra DE MEYERE, General Manager

Dear Katherine, We really appreciate your feedback. We are thrilled that you found your room spacious and spotless, with a bed so comfortable you could truly relax. Our team also loves the water fountains on every floor, and we are glad you enjoyed the refillable bottles we provide in each room. Even so, we are sorry for the shortcoming with the hot water on your last morning. Our team is always on hand at reception to look into any unusual situation, and we would have been happy to help had we known at the time. Nonetheless, we are delighted that our location in the heart of Bruges made it easy for you to explore the city on foot. We all hope to welcome you back. Best wishes, Petra DE MEYERE, General Manager

Dear Ashley, Thank you for choosing our hotel and for sharing your review. We are delighted that you found your room clean, spacious, and comfortable for your family stay. Still, we regret that the internet connection did not meet your expectations. Free WiFi is available throughout the hotel, and our team is always on hand to help if the speed ever feels slow. Nonetheless, our central location makes it easy to explore Bruges on foot, and we are glad it suited your plans so well. It would be a pleasure to welcome you again. Kind regards, Petra DE MEYERE, General Manager

Dear Geertjan, We appreciate you letting us know about your recent visit. We are delighted you found your room quiet and comfortable. We are glad our central spot made it easy to explore the city on foot. It is great that the underground parking also suited you well. It would be a pleasure to welcome you back on a future occasion. Kind regards, Petra DE MEYERE, General Manager

Dear Guest, Thank you for taking the time to send us your rating. We are delighted that you loved your stay and found your room gorgeous and well-furnished. Our team is always happy to hear that their friendliness made a difference during your visit. That said, we are sorry for the shortcomings in the bathroom. Our maintenance team will look into the shower settings and the door seal in room 29 to make sure everything is in proper working order. We are glad you could still enjoy a hot bath and that the water there met your expectations. Nonetheless, your perfect recommendation scores mean a great deal to us. We value your loyalty as a Silver member and are pleased you chose to book through the ALL app. We look forward to welcoming you back. With best wishes, Petra DE MEYERE, General Manager

Dear Mihail, We really appreciate this positive review of your recent visit. We are delighted that you enjoyed our hotel’s location right in the heart of Bruges. It is great to know the quiet surroundings and the large public parking beneath us added to your comfort. Our team is also pleased you had a good time and appreciated the breakfast buffet, with its fresh waffles and wide selection of local produce. We are glad every part of your stay contributed to a relaxing couple’s getaway. We look forward to seeing you again on your next visit. Best wishes, Petra DE MEYERE, General Manager

Dear Holly, Thank you for writing a review. We are delighted that our adjoining rooms suited your family of five so well. It is wonderful that you enjoyed a brilliant stay and found our team so helpful throughout your visit. That said, we are sorry for the initial hiccup with the WiFi connection. We are glad the staff were able to resolve it promptly for you. Nonetheless, we are thrilled you appreciated our central location and the lovely view over the city. We hope to see you again soon. Best regards, Petra DE MEYERE, General Manager