Novotel Brugge Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 1,891 reviews

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Novotel Brugge Centrum - Image 1
Novotel Brugge Centrum - Image 2
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Katelijnestraat 65B, 8000 BRUGGE, Belgium

Description

Hotel extras

  • Modern, spacious rooms, perfect for all family needs

  • Creative, gourmet cuisine inspired by local product

  • Outdoor heated swimming pool, open from April to October

  • Varied and healthy all-you-can-eat buffet breakfast

  • Nearby, affordable parking in Bruges city centre

Our accommodation(s)

Hotel location

Novotel Brugge Centrum

Katelijnestraat 65B
8000 BRUGGE
Belgium

GPS:51.201848, 3.227073

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

NOVOME

We are guided by a simple belief: your home is our home. Savour a delicious, balanced menu and carefully crafted drinks, in spaces that are designed around you it is the me in Novo-me. Perfect if you are looking to unwind or connect.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,891 reviews

Customer review rating 2.0/5

Ozge A. Families - Confirmed reviews ALL

We recently stayed at this hotel and unfortunately, the experience was far from satisfactory. Our issues began the moment we arrived; after checking in, we entered our assigned room only to find it hadn't been cleaned. We were forced to take all of our luggage back to reception and wait for them to find us an alternative room. The room layout was highly impractical; the toilet was separate and extremely cramped, which was a major issue for my 6’7” husband. Additionally, the sofa bed for our son was rock-hard and hadn't been made up when we checked in. To finish the stay, housekeeping knocked at 9:00 am, despite the 12:00 pm check-out time. Poor attention to detail and very uncomfortable.

Dear Ozge, Thank you for providing your observations. We are truly sorry to hear that your recent stay did not meet your expectations. The issues you encountered with your initial room upon arrival are not reflective of our usual standards, and we regret the inconvenience caused. We have addressed this with our housekeeping team to prevent future occurrences. Your feedback regarding the room layout and sofa bed comfort is valuable, and we appreciate you highlighting these areas for improvement. Our recently renovated rooms are designed with modern aesthetics and functionality in mind, but we recognize the importance of balancing design with comfort. We have shared your comments with our design team for consideration in future updates. Additionally, we apologize for the early housekeeping interruption. Our team should have respected the check-out time indicated during check-in, and we are reinforcing this protocol to ensure a more relaxed departure experience for all guests. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Petra DE MEYERE, General Manager

Customer review rating 4.5/5

Hakan T. Families - Confirmed reviews ALL

We really enjoyed our stay at Novotel Colmar. Hotel was chill, very nice and comfortable room with the perfect location in the city. Walking distance major attractions. Highly recommended.

Dear Hakan, Thank you very much for your kind words and for taking the time to share your experience. We truly appreciate your positive feedback. However, we believe your review may refer to a different hotel, as some of the details mentioned do not quite match our property. We completely understand that mix-ups can happen, especially when traveling. We would be delighted to welcome you to our hotel in the future so you can experience our service and facilities firsthand. Kind regards, Petra DE MEYERE, General Manager

Customer review rating 5.0/5

Janelle O. Couples - Confirmed reviews ALL

A lovely hotel, newly renovated, great room and friendly welcoming staff. Buffet breakfast was very good.

Dear Janelle, Thank you very much for this kind review. We are thrilled that your recent stay at Novotel Brugge Centrum left such a wonderful impression. It’s fantastic to know you appreciated our renovated spaces and found your room comfortable. Our team takes great pride in providing warm hospitality, and we’re delighted it enhanced your visit. We’re also glad you enjoyed the variety and quality of our breakfast buffet, designed to start each day on a positive note. Your continued loyalty as a Gold member of our ALL program means the world to us. We hope you felt the added benefits of your status throughout your stay. It would be our pleasure to have you return on another occasion. Very best wishes, Petra DE MEYERE, General Manager

Customer review rating 5.0/5

Simon P. Families - Confirmed reviews ALL

Fantastic stay, hotel is in a great location and the suites are perfect for a family getaway.

Dear Simon, Thank you for your positive feedback. We are thrilled to hear you had a fantastic stay at Novotel Brugge Centrum. It’s wonderful that our central location and family-friendly suites contributed to your enjoyable getaway. We also appreciate your recognition of our loyalty program and the ease of booking through the Accor ALL App. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Petra DE MEYERE, General Manager

Customer review rating 5.0/5

Emily H. Families - Confirmed reviews ALL

We could have been any happier with the stay in Novotel centrum Brugge. The staff were all so friendly and welcoming, especially to our daughter who loved the crayons and puzzles she was given. The congratulations card, beer and chocolate were such a nice touch and made us feel so welcome. The hotel was clean, the beds were comfortable and the food choices at breakfast were great - my only regret is not making a waffle! I liked the water stations on each floor too - this saved us having to buy new water each day while we were out exploring. The hotel location was perfect for us - not too far from the things we wanted to explore but far enough to be away from the hustle bustle.

Dear Emily, Many thanks for sharing your review. It’s wonderful that your experience at Novotel Brugge Centrum was so enjoyable and comfortable. We were delighted to welcome your daughter with activities to spark her creativity, and we’re thrilled our little touches added warmth to your arrival. Our team takes pride in keeping rooms spotless and beds cozy, so you’re rested for delightful mornings at breakfast with plenty to choose from. We’re equally glad our location offered the right balance of convenience for your explorations and peaceful relaxation. Thank you for being part of our ALL loyalty program, we look forward to continuing to make each stay special. We look forward to welcoming you back for another excellent experience with us. Kind regards, Petra DE MEYERE, General Manager

Other web-users rate our hotel

  • 1,583 reviews 9.5/10 Location
  • 1,648 reviews 7.9/10 Room
  • 1,270 reviews 8.8/10 Service
  • 12 reviews 8.5/10 WiFi
  • 971 reviews 8.8/10 Breakfast
  • 704 reviews 8.4/10 Cleanliness
  • 473 reviews 9.4/10 Vibe
  • 309 reviews 4.6/10 Value

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