Dear Daniel, We are delighted that you found our hotel well located, right here in the heart of Bruges. It is great to know that our central spot helped you and your family make the most of your stay. Our team is also pleased that you appreciated the modern feel and the efficient services we offer. We designed the hotel, fully renovated in 2024, to give families a comfortable and seamless experience, and your words confirm we are on the right track. We hope to welcome you back for another enjoyable visit. Best wishes, Petra DE MEYERE, General Manager

Dear Ruth, We appreciate you bringing your concerns to our attention. We are truly sorry to hear that several aspects of your stay did not meet your expectations. The comfort of your family room, the efficiency of our bar service, and the readiness of your accommodation upon arrival all fell short of what we strive to deliver. Our bar team works to serve both the lounge and restaurant areas, and we regret that this led to a longer wait than you should have experienced. Our completely renovated hotel, unveiled in 2024, offers modern family rooms across two levels, a heated outdoor pool, and a prime location just steps from Bruges’ historic centre. We hope to have the opportunity to welcome you back in the future. Best regards, Petra DE MEYERE, General Manager

Dear Angela, Many thanks for sharing your review. We are delighted that you found our location superb, right in the heart of Bruges. Our hotel sits just a short walk from the Market Square, so we are glad you could enjoy the city with such ease. It is wonderful that you appreciated the modern feel and the pleasant scent when you stepped inside. Our full renovation was completed in 2024, and we love hearing that guests notice the fresh, contemporary atmosphere we have created. We are also pleased that our reception team made you feel welcome and that your booking through the Accor ALL App was so straightforward. Knowing that our daily housekeeping added to your comfort, with fresh towels every day, means a lot to us. We look forward to welcoming you back for another excellent experience with us. Kind regards, Petra DE MEYERE, General Manager

Dear Natalya, Many thanks for sharing your review. We are delighted that you enjoyed our wonderful location during your two-night family stay. Our hotel sits right in the heart of the historic old town, and we love that you found it so convenient for exploring Bruges. Our team is proud that you appreciated our focus on sustainability, from our eco-friendly toiletries to our Go Green programme and the refillable water bottles on every floor. Knowing that these efforts made your stay even more enjoyable means a lot to us. We look forward to the pleasure of welcoming you back. Many thanks again, Petra DE MEYERE, General Manager

Dear Keith, Your feedback matters to us. We are delighted that you found our location convenient, just a short walk from the train station and perfectly placed for exploring Bruges on foot. Still, we are sincerely sorry that several aspects of your stay did not meet your expectations. Your comfort while sleeping matters greatly to us, and our beds were all replaced in 2024 with new toppers for added softness; we would have gladly provided extra pillow options had we known. We also regret that your dining experience felt underwhelming, from the layout of the space to the demeanour of one of our team members. Our restaurant follows the Novo-me concept, designed to feel like a welcoming extension of your own home, and we are sorry this was not the impression you received. The team member’s attitude has been noted, and we appreciate you bringing it to our attention. We are equally sorry that the bathroom amenities fell short, and we encourage guests to request additional items at reception whenever needed. Nonetheless, it is a pleasure to know that our front desk team made you feel welcome upon arrival. A warm check-in sets the tone for any stay, and we are glad yours started on a friendly note. We do hope to be able to welcome you back for a better experience. Best wishes, Petra DE MEYERE, General Manager

Dear Zoe, Thank you for taking the time to review your recent experience. We are delighted that you found our hotel well located and that your short break in Bruges was a pleasant one. Our team takes pride in offering a warm, contemporary base right in the heart of the city, and it is lovely to hear that our setting worked so well for your family visit. That said, we are sorry that the temperature in your room was not as comfortable as it should have been. Our air conditioning can be adjusted individually within a set range, and our reception team is always happy to assist with any adjustments or provide extra support when needed. We also understand that you found the room a little snug for a family of four. Our Standard Family rooms offer a bed and two roll-out beds, while our Deluxe family rooms provide more space across two levels. Both are designed with families in mind and may offer more room to spread out on your next visit. Nonetheless, we are glad that our central location allowed you to make the most of Bruges. With the medieval Belfry and the basilica of the Holy Blood just a short walk away, we hope you were able to explore the cobbled streets and canals at a relaxed pace. Best regards, Petra DE MEYERE, General Manager

Dear Masood, Thank you for choosing us. We are delighted that you found our hotel so well placed for discovering Bruges. Our team takes great pride in offering a comfortable base right in the heart of the city, with all the main attractions just a short walk away. We would love to have the chance to welcome you back. Kind regards, Petra DE MEYERE, General Manager

Dear Mark, Thank you for taking the time to share your feedback. We are delighted that you found our location so convenient and that accessing the hotel by car was straightforward. Our team takes great pride in offering friendly and efficient service, and it means a lot that you felt this throughout your stay. We are also pleased that our reservation centre made booking just as smooth. We look forward to welcoming you for another pleasant stay. Best wishes, Petra DE MEYERE, General Manager

Dear Osvaldo, We are delighted that you had such a pleasant stay with your family. Our team takes great pride in offering a warm welcome, so it means a lot that you found them so friendly. We are also glad you enjoyed our generous breakfast buffet and its wide variety. Knowing that our rooms suited you perfectly as a couple travelling with a child is wonderful to hear. Our newly renovated family rooms are designed with exactly that in mind. We are also pleased that our central location, just a short walk from both the station and the city centre, made your visit to Bruges so convenient. We hope that you will stay with us again many more times in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Rachel, We value your time and effort in providing feedback regarding your stay at our hotel. We are delighted that your queen suite worked so well for your family. Having a separate area with bunk beds and a door that closes makes all the difference when travelling with children. Our team is also thrilled you found them friendly and helpful throughout your visit. We hope to welcome you back. Best wishes, Petra DE MEYERE, General Manager

Dear Deborah, Many thanks for sharing your review. We are thrilled that you had a brilliant stay with us and found your experience so wonderful. Our team takes great pride in offering friendly service and helpful tips for exploring the city. It is lovely to know their recommendations made your visit more enjoyable. Your mention of our staff means a lot, and we are glad they contributed to your time in Bruges. It would be our pleasure to have you return on another occasion. Very best wishes, Petra DE MEYERE, General Manager

Dear Gerard, We appreciate you letting us know about your recent visit. We are glad you found our location so convenient, with everything within walking distance of the hotel. We are also pleased you enjoyed our breakfast buffet and that your check-in went smoothly. It is great to hear the room felt comfortable and that the nearby parking made your arrival easy. That said, we are sorry the air conditioning did not function as you expected. Our system allows individual control up to a certain point, and we regret this fell short of your needs. We also apologise for the confusion around the sofa bed in your confirmation. Our team is always available to clarify any detail before your stay. Nonetheless, we are delighted that you had a quiet and pleasant family visit overall. Our team works hard to offer a calm atmosphere right in the heart of Bruges, and your kind words mean a lot. We hope to provide you with a more enjoyable stay in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Matthew, Thank you for taking the time to share your thoughts with us. We are delighted you found your room, our location, and our facilities so enjoyable. That said, we are sorry that your peace was disturbed during your stay. Our team at reception is always happy to help with earplugs or to find a quieter spot for you should you ever need it. We also regret that the internet connection did not meet your expectations. Free Wi-Fi is available throughout the hotel, and our front desk can assist if the speed ever feels slow. Nonetheless, we are pleased that our central setting in Bruges made your family trip so convenient. Thank you again; we hope that you will return. All the best, Petra DE MEYERE, General Manager

Dear Dayna, It was a pleasure to receive this great review. We are delighted that you found your room beautiful and that our front desk team made you feel cared for when you needed extra help. Knowing that every colleague you spoke with left a helpful impression means a great deal to us. It is also nice to hear that booking on our website felt easy and straightforward. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Ella, Thank you for providing your observations. We are truly sorry to hear that your stay did not meet your expectations. We regret that you found the room environment uncomfortable. All our rooms have been fully renovated in 2024 with modern air conditioning, and while our windows are designed to open partially for safety reasons, our team at reception is always available to assist with any concerns during your stay. We also acknowledge your comments about the overall cleanliness and value. Our daily housekeeping service and newly refurbished interiors are intended to provide a comfortable experience, and we are sorry we fell short on this occasion. Your observations about the team and the check-in process have been noted, and we will reflect on how we can do better. Your feedback about the booking experience is also taken seriously, and we appreciate you bringing these points to our attention. We hope to be able to welcome you back for an improved stay. Kind regards, Petra DE MEYERE, General Manager

Dear Aron, Thank you for reviewing your visit. We are delighted that you found your room spacious, comfortable, and in great condition. It is also wonderful to know that the comfy beds and the filtered water tap on your floor added to the ease of your stay. That said, we are sorry for the oversight in your room. Our housekeeping team is always at hand, and we would have been happy to resolve this right away had we known. Nonetheless, we are glad our central location made your city trip so effortless. Walking straight out into the heart of Brugge is exactly the experience we love to offer. Finally, we are thrilled that the breakfast buffet, especially the make-your-own waffle station, was a highlight for you and your family. We hope to have the pleasure of welcoming you again. Kind regards, Petra DE MEYERE, General Manager

Dear Bhasker, Thank you for reviewing your visit. We are delighted that our reception team made you feel welcome with their smiles from the moment you arrived. Our housekeeping colleague went the extra mile to get you an additional water bottle and shared her tips for exploring Bruges, and we are glad her warmth left such a positive impression. We are also pleased that you found your room airy, comfortable, and well sized for your needs. That said, we regret that our breakfast team did not show the same friendly spirit you experienced elsewhere. We are also sorry that the oat milk was not replenished on your second morning and that the response you received felt dismissive. Our staff are here to help, and we will share your comments with the team. Nonetheless, we are happy that the breakfast selection suited your taste and that you enjoyed the cereals and scrambled eggs. Finally, our central location made it easy for you to walk to the railway station and all that Bruges has to offer, and we are thrilled that you would strongly recommend our hotel. It would be our pleasure to have you return in the future. Best wishes, Petra DE MEYERE, General Manager

Dear e., It is disheartening to learn that we fell short of your expectations. We are delighted that our reception team member made such a positive impression on you, and it is wonderful to know that you found our city-centre location so convenient for exploring Bruges. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The cleanliness shortcomings you encountered in your bathroom and the missed replenishment of sanitary items are not reflective of the standards we set for our team. Our housekeeping service is available daily, and we encourage our guests to let us know at any point if something has been overlooked, so we can resolve it immediately. We also regret that noise from other guests disturbed your peace. Nonetheless, the warm welcome you received at check-in and the ease of walking to Bruges’ historic landmarks are the experiences we strive to deliver consistently. The whole team hopes to have the pleasure of seeing you again. Best wishes, Petra DE MEYERE, General Manager

Dear Peter, Thank you very much for your kind feedback. We are delighted that you found our team friendly and helpful during your business trip. Our hotel’s cleanliness and thoughtful layout are things we take great pride in, and we are glad they contributed to your comfortable stay. It is wonderful that our central spot made it so easy for you to explore the historic heart of Bruges, with everything just a short stroll away. We would love to have the chance to welcome you back. Kind regards, Petra DE MEYERE, General Manager