Dear Justine, Thank you very much for this kind review. We are delighted that you found our hotel lovely and our location perfectly suited to your trip. Our team truly values courteous and professional service, so it means a lot that you felt this throughout your stay. We are especially happy that the student who checked you in made such a positive impression and that your arrival felt warm and welcoming. Knowing that you would recommend both our hotel and the ALL loyalty programme so highly is wonderful to hear, and your Platinum membership is something we greatly appreciate. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Samuel, We appreciate your candid feedback; thank you. We are happy that your stay with us was enjoyable and that everything went smoothly for you, your girlfriend, and her child. Our team is delighted you found the hotel clean and appreciated the easy check-in. It is great to know that our family-friendly approach and the booking process contributed to your comfort. We are pleased the public parking nearby was convenient and safe for your needs. We value your kind words about the ALL Accor loyalty programme and are proud it added value to your stay. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Petri, Thank you for choosing our hotel and for sharing your review. We are pleased that you found our breakfast fresh and enjoyable, and that the afternoon reception team made a more welcoming impression on you. However, we are sincerely sorry that certain aspects of your stay did not meet your expectations. Our hotel underwent a complete renovation and reopened in May 2024, so we regret that you left with a different impression of your room’s upkeep. We also understand that the cleanliness of the carpet fell short, and we would have been glad to address this immediately had it been brought to our attention. The morning welcome you received is not reflective of the warm hospitality we strive for, and your remarks have been noted. Nonetheless, we are delighted that our central location allowed you to explore Bruges with ease, and we hope you and your partner enjoyed discovering the historic charm that surrounds us. We look forward to the pleasure of welcoming you back on a future stay. Best regards, Petra DE MEYERE, General Manager

Dear Jill S., Please accept our sincere thanks for this glowing review. We are delighted that you found our team supportive and attentive, especially during a busy morning. Our staff work hard to remain welcoming even when the lobby is crowded, so your appreciation truly means a lot. It is great that you noticed our hotel’s focus on cleanliness. We are also grateful for your loyalty and are pleased the ALL Accor programme benefits added to your experience. We will gladly pass on your compliments to our young colleague, who recently returned from Sardinia. Our team takes pride in leaving a positive impression. The entire team looks forward to seeing you again in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Julia, Thank you very much for this kind review. We are truly pleased that you found your stay at our hotel comfortable. Our team values a clean and inviting environment, and it is fantastic that this made a difference for you and your family. We are also glad you felt welcome during your visit, and that you enjoyed your meals with us. Our team puts a lot of care into every detail to offer great food as part of the experience. Your appreciation of our efforts encourages us, and it is lovely to know you enjoyed your time here. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Stephen, Thank you for taking the time to share your thoughts with us. We are delighted that you enjoyed a peaceful stay with us. Our team is glad you were made to feel welcome and that you appreciated the friendly service provided throughout your visit. It is wonderful to hear that you liked your welcome drinks and found our mocktails refreshing at the ground floor bar. We are pleased the atmosphere contributed to your enjoyment. Above all, knowing our location made it convenient for you to explore Bruges makes us very happy. We value your kind words and your enthusiasm for recommending us to others. We look forward to welcoming you back for another visit. Best wishes, Petra DE MEYERE, General Manager

Dear Sean, We appreciate you letting us know about your recent visit. We are delighted that you found our hotel inviting and appreciated the hospitality from our team. It is always satisfying when guests notice the care and attention our colleagues invest in making families feel at ease. However, we are sorry you encountered a shortcoming with the internet access during your stay. Our hotel provides complimentary WiFi throughout all areas, and our reception team is always available to assist when technical issues arise. Nonetheless, our team is glad you made the most of our location in the city centre, making it easy to explore all that Bruges has to offer. We do hope to be able to welcome you back in the future. Kindest regards, Petra DE MEYERE, General Manager

Dear Rimmer M., Thank you for positively reviewing your visit. We are so glad you enjoyed your family stay with us and truly appreciated our welcoming and attentive team. It means a lot to hear every member, especially at check-in, helped make your visit memorable, particularly for your child. Our team is thrilled you found your room spacious and the beds comfortable, and enjoyed the little details around the hotel, like the unique seating and water dispensers on each floor. We’re pleased the pool offered a relaxing moment for your family, and that you were able to start each day with a breakfast that felt worth it. Many thanks as well for highlighting our excellent location and convenient parking. Your praise motivates us to keep offering a pleasant atmosphere and enjoyable amenities for all our guests. We look forward to seeing you again. Kind regards, Petra DE MEYERE, General Manager

Dear Michael, Thank you for sharing such a valuable review. We are delighted you and your family enjoyed your stay with us. Our team works hard to offer a warm welcome and simple booking process, so it is great to know that made your arrival easy. It is even better to hear you appreciated the comfortable beds and pillows, as well as the wide array of choices at breakfast, which we design with all our guests in mind. We are also happy to know our central location helped you make the most of your time exploring Bruges, and that you were pleased with the value you received. Finally, your kind words about our helpful staff and your positive feedback on the ALL Accor loyalty programme mean a lot to us and motivate us to keep improving. We hope we can welcome you back in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Sally, Thank you very much for your feedback. We are so pleased that your family enjoyed the comfort of the interconnecting rooms and found our newly renovated hotel both spotless and up to date. Our team works hard to provide a welcoming and modern environment for all our guests. Sharing positive moments in the outdoor swimming pool sounds like a wonderful way to spend family time. However, we regret the inconvenience caused by the delay in room readiness at check-in. Our team aims to have rooms prepared on schedule, and we are sorry your experience did not meet your expectations in this regard. Nonetheless, we are delighted that our hotel’s central location made it easy for you to explore Bruges on foot and reach all its beautiful attractions with minimal effort. We look forward to seeing you again in the future. Kindest regards, Petra DE MEYERE, General Manager

Dear Rachel, Thank you for your positive feedback. We are delighted that you found our location so convenient for exploring the city and that you enjoyed the nearby shops, restaurants, and market square. Our team is pleased that the junior suite provided enough space for your family, making your stay more comfortable with your daughter. We appreciate your positive feedback about the Accor loyalty programme and your willingness to recommend us. Your enjoyment of our hotel’s surroundings truly encourages us to keep creating a welcoming environment for all families visiting Bruges. The entire team looks forward to welcoming you back in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Paolo, Thank you for this high rating. We are delighted you enjoyed your family stay with us and made the most of our ideal spot in Bruges, just a pleasant walk from the city center. It is wonderful to hear you found our newly refreshed rooms comfortable and the overall environment welcoming during your visit. We also appreciate your kind words about our breakfast, served in the bright open space, it’s great that the buffet and setting helped start your days on such a positive note. Our team is glad the convenience of having a restaurant in the hotel contributed to a relaxed and easy experience for your family. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Petra DE MEYERE, General Manager

Dear Alex, Thank you very much for your kind feedback. We are truly glad you enjoyed our central spot in Bruges and found it convenient for your family trip. Our team is happy that you appreciated the breakfast and noticed the freshly designed rooms. We put a lot of care into keeping every space clean and inviting for all our guests. It is encouraging to hear that you felt comfortable in our newly renovated accommodation. We would be delighted to welcome you back on another occasion. All the best, Petra DE MEYERE, General Manager

Dear Phetogo, Thank you for choosing our hotel and for sharing your review. We are delighted you and your family found the suite comfortable, with enough space for everyone to relax and enjoy a sense of privacy. Our team is glad you appreciated the attention given to details in the rooms and the presence of proper storage. Creating a warm and organized environment where families can settle in easily is important to us. However, we are sorry for the shortcoming in the bathroom facilities. Our team is always available to help on site with any concerns and appreciates your valuable feedback as it helps us maintain high standards. Nonetheless, we are grateful you enjoyed the newly refreshed surroundings, the care our colleagues provided, and the convenience of being right in the city centre. Knowing you felt supported by our staff and could explore Bruges with ease means a lot to us. We hope we have the opportunity of seeing you again in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Anneli, Thank you for taking the time to share your thoughts. We are delighted that you and your children had such a pleasant visit with us. Our team is glad you enjoyed the friendly service and welcoming atmosphere throughout your stay. It is wonderful that our location made your stopover in Bruges easy and relaxing. We are thrilled you found the modern look of our newly renovated hotel appealing, and we are very happy your family felt comfortable with us. It is also great to know you appreciate the benefits of the ALL Accor loyalty programme. We hope these perks made your experience even more rewarding. It would be our pleasure to have you return on another occasion. Very best wishes, Petra DE MEYERE, General Manager

Dear Ase, Thank you for your positive feedback. We are delighted that you found our hotel clean, open, and welcoming for your family trip. Our team is glad you enjoyed our location in the city centre and appreciated the renewed, modern design of our interiors. Hearing that you had such a positive experience with us makes all our efforts worthwhile, especially after our recent renovations. The entire team looks forward to welcoming you back in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Mathew, We really appreciate this positive review of your recent visit. We are delighted that you found our location convenient for exploring Bruges, letting you enjoy the city’s charm while staying away from the crowds. Our team is thrilled that the duplex suite stood out for you in terms of comfort and spaciousness, and that you appreciated the modern and inviting design throughout your stay. Knowing that a swim in our outdoor pool made your family time even more enjoyable brings us joy. We also value your comments about our helpful staff and the smooth booking experience with the Accor ALL app. It is wonderful to hear that the benefits of the loyalty program added to your time at Novotel Brugge Centrum. We look forward to a return visit from you in the future. Best wishes, Petra DE MEYERE, General Manager

Chère Pascale j., Merci pour votre avis au sujet de notre établissement. Nous sommes très heureux que vous trouviez l’emplacement de notre établissement pratique pour votre séjour à Bruges. Notre équipe attache une grande importance à la propreté et à un accueil attentif, et votre retour sur la disponibilité de chacun nous fait sincèrement plaisir. Nous sommes également ravis que vous ayez passé un excellent moment parmi nous et que vous profitiez des avantages du programme de fidélité Accor. Nous espérons vous revoir afin de vous proposer un séjour 100 % réussi ! Bien à vous, Petra DE MEYERE, General Manager

Dear Lillian Y., We are grateful for the time you took to review your recent visit to our hotel. We are so pleased that you enjoyed your stay with us. Our team is delighted to hear you appreciated the friendly service and found our breakfast especially enjoyable. It is wonderful to know you valued having convenient water dispensers throughout the hallways. However, we are sorry that the room temperature did not meet your expectations during your visit. Each room has individually controlled air conditioning, but it is possible that the exceptionally hot summer weather affected the cooling in some cases. Finally, we are glad you found our location in the city center convenient for exploring Bruges. Everything is just a short walk away, making it easy to discover the charm of the old town and its attractions. We look forward to welcoming you back on another occasion in the future. Kind regards, Petra DE MEYERE, General Manager