ibis budget Brugge Centrum Station 1 star

Nice experience, friendly staff, great location. For future improvement, we would apreciate toiletteries, floor towel and water heater to complete the services.

very comfortable, superb breakfast

Completely happy with our stay, we had no issues at all with the hotel - only the weather, but we can't hold them responsible for that. We were amazed at the cost of parking next to the hotel, 7 euros. It was busy at breakfast on the Saturday, the food choice was very good and we watched as the staff were continuously checking to make sure nothing ran out. When booking we checked some reviews and noted there have been complaints about the noise of the trains. Our room overlooked the station and we slept soundly even with the window open, so from our perspective it wasn't an issue.

The hotel is perfectly situated close to the city centre and next to well priced parking. It is next to the railway station if you do not drive.

Arrived early and got access to our room at around 2.30 in the afternoon. Very well located and a short walk in to the city. Booked our room well in advance and only paid around £39. Breakfast is continental style and all you can eat. The staff are very friendly. And the icing on the cake is that parking in the shopping centre for 24 hours cost only 4 Euros.

Enjoyable

Our stay was extremely disappointing. As a minimum I expect a good night sleep when booking with IBIS. On our first night we were woken at 23.10 to guests in the room next door loudly talking in the hallway with no respect for other guests. This continued sporadically with these guests running back and forth between rooms slamming doors. Every time they seemed to finally quieten down they then started up again running to other rooms along the floor laughing and yelling. We tried to use headphones to block the noise but where continually woken until 2.45am when they finally went to sleep. It was not helped by the poor level of sound proofing between rooms which is not usually a problem with IBIS rooms. This was also on a Wednesday night and we had originally planned to leave at 8am for a long day of sightseeing in Bruges. This proved impossible with the terrible night sleep we had, and it cut short our limited time in Bruges. Before leaving the hotel that morning we spoke to the lady at Reception to see if we could switch rooms, as we had also booked the Thursday night and were anxious that it would be a repeat of the first night. The receptionist explained that they had had a group booking of Spanish children staying on our floor and that the previous night had been the worst night that the night manager had ever experienced at the hotel. She then refused to move us to another room with less risk of noise (i.e end of a corridor or top floor) as we were staying on the 1st floor. She also explained they had another group booking that evening on our floor. She attempted to reassure us that they would be fine, but we were not exactly convinced and this did nothing to allay our fears. This was really disappointing as we would have really appreciated just being in a different room and it would have gone someway to making up for the previous night. I would expect as a minimum that you would ensure disrespectful guests are dealt with or some form of compensation offered. The receptionist herself admitted it was the worse night she had experienced at the hotel, yet no form of compensation or goodwill was offered? It also seems very shortsighted to book us in a room between a group (at the very least the group could have been booked together to avoid problems of them running between rooms).

Pleasant stay, warm and comfortable and no fuss

This is the forth time we have stayed, before we have always been at the front of the hotel and had no noise issues. This time the room was overlooking the station and the train and announcement noise was intrusive even with the window firmly closed and locked

The room was clean and suited our needs very well. We don't go to places to sit in the hotel room but to be out and the room is a base.

Simple check-in. Clean. Handy for public transport.

We had a very pleasant stay for our visit to Brugge Christmas markets. Check in was quick, the room was compact but had everything we needed and was clean. Most importantly the hotel was only an easy fifteen minute walk along the canal to the centre of Brugge. There is also a lovely flat easy walk all alongside the canal to the old city walls, windmills and beyond for some easy sightseeing.

Well located, clean, friendly staff

It is exactly what it states no frills but clean..Staff were very helpful and friendly. Great location for exploring Bruges. What would be nice is a notice board with other guest suggestions / recommndations for places to eat and visit while in Bruges.

Hi I found the bed to be uncomfortable as well as the pillows but apart from that everything ok