ibis budget Brugge Centrum Station 1 star

Customer review rating (ALL Rating) 4.0/5 1,167 reviews

Best price
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Marie Popelinplantsoen 4, 8000 BRUGGE, Belgium

Description

Hotel extras

  • In the heart of the city

  • Historical sights in walking distance

  • Many restaurants and cafés near by

  • Next to the train station

  • Fast check-in and check-out

Our accommodation(s)

Hotel location

ibis budget Brugge Centrum Station

Marie Popelinplantsoen 4
8000 BRUGGE
Belgium

GPS:51.19644, 3.21895

Telephone
Fax +32 50 40 51 21

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Enjoy a breakfast that combines simplicity, freshness and choice. Our buffet offers a carefully selected variety to suit every taste. Whether you prefer a light breakfast or a more indulgent start, you will find everything you need.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,167 reviews

Customer review rating 4.0/5

Jeannette J. Families - Confirmed reviews ALL

This was a great location to explore Bruges. The hotel was very clean and although the facilities in room are minimal, the shower was good and it was good value.

Dear Jeannette, We would like to thank you for taking the time to review your time at our hotel. We are delighted that our prime location served as a great base for exploring Bruges. It’s wonderful to know you found the hotel clean and appreciated the value during your stay. We are sorry some aspects of the room facilities did not meet your needs. Our team is always mindful of balancing functionality with efficient space use in our budget-friendly design. Nonetheless, we’re pleased the shower quality added comfort to your visit. The city’s charm is best enjoyed when you’re just steps away from its historic treasures. We hope to see you again in the future. Kind regards, Cabri Christopher, Manager

Customer review rating 2.0/5

Darrell M. Couples - Confirmed reviews ALL

Good reception staff, terrible room, tiny pillows, air conditioning that does nothing, can't open the windows so too hot even in April, shower that leaks into the bedroom because the door won't shut. Awful experience

Dear Darrell, Thank you for taking the time to share your feedback. We’re pleased to hear that our reception team left a positive impression during your arrival. However, we sincerely apologize that your experience fell short in multiple areas. We regret the inconvenience caused by the room conditions and temperature regulation. While our windows have a 15 cm opening for safety, we understand this may affect airflow and are reviewing climate control options. Additionally, we’ve reminded our team to ensure passport requirements are clearly communicated during digital check-ins. Your comments about bedding and bathroom functionality have been shared with our maintenance department for immediate attention. We hope you will consider staying with us again in the future. Best regards, Cabri Christopher, Manager

Customer review rating 0.5/5

Omer E. Families - Confirmed reviews ALL

Due to the steam caused by heating food in the room, the alarm went off and we were treated as if we were smoking. As a result, I was charged a €150 fine. However, neither I nor my spouse smoke. Moreover, we have a child with us, and we would never put our child at such risk. If the video recordings are reviewed, it will be clear that the receptionist behaved harshly, insisting on immediate payment either in cash or by card, and did not listen to our explanation that we did not smoke. This situation made us very uncomfortable. I am definitely not satisfied. Additionally, I had to park my car in another hotel’s parking lot and paid a fee for it. I was told that the parking fee would not be reimbursed. However, the parking ticket provided did not work, and the parking fee was also charged to my credit card. For all these reasons, I am filing a complaint and requesting a full refund of all charges.

Dear Omer, Thank you for sharing your experience with us. We are glad you found our accommodation suitable during your family stay. That saidl, we are sincerely sorry to read that your experience did not meet your expectations and that this situation caused you and your family discomfort. This is certainly not the impression we wish to leave with our guests. Regarding the incident you mentioned, we would like to clarify that our hotel operates a strict no-smoking and no-cooking policy in the rooms, in line with ibis budget standards and for the safety of all guests. The alarm system can be triggered not only by smoke but also by steam or heat generated by food preparation, which may have been the case during your stay. Concerning the €150 charge, we currently do not have a record of this payment in our system. In order to investigate this matter thoroughly, we kindly ask you to contact us directly at H5… and provide:Any proof of payment. (invoice)A brief confirmation of the circumstancesThis will allow us to review the situation in detail. We also regret to hear about your experience at the reception and the feeling that your explanation was not fully considered. Please rest assured that this is not the level of service we aim to provide, and your feedback will be shared with the team for review and improvement. Your observations are invaluable as we continually refine our services. Kindly reach out to our team directly to discuss the matter in detail. We hope you will consider staying with us again in the future. Best regards, Cabri Christopher, Manager

Customer review rating 1.0/5

Gareth P. Couples - Confirmed reviews ALL

Not good value for money, poor wualityquality

Dear Gareth, Thank you for sharing your thoughts on your recent visit. We sincerely apologize that your experience fell short of your expectations. While we aim to provide comfortable stays through efficient room designs and convenient access to Bruges’ attractions, we regret any inconvenience caused by aspects of your accommodation. Your comments about in-room facilities have been noted, as we continuously explore ways to enhance our offerings while maintaining our budget-friendly approach. We appreciate your recognition of our sustainability initiatives, which remain a priority in our daily operations. It’s encouraging to know this aspect aligned with your values despite other shortcomings. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Cabri Christopher, Manager

Customer review rating 2.5/5

Florian T. Families - Confirmed reviews ALL

Difficult to find the entrance as it is located on level 1, over the parking. Rooms were on the cells size. Other than that, use it only if you need to sleep somewhere. For the price little value for money.

Dear Florian, Thank you for sharing your opinion with us. We are truly sorry to hear that your stay did not meet your expectations. Our entrance is situated on the first floor above the parking area to maximize space efficiency, though we understand this may not be immediately apparent to all guests. Our rooms are designed with a compact layout to accommodate accessibility and essential amenities while maintaining affordability in the city center. We regret that our pricing structure left you feeling your experience wasn’t fully aligned with the value anticipated. Your feedback helps us evaluate how we communicate our offerings to ensure clarity for those prioritizing budget-friendly stays near Bruges’ key attractions. The whole team hopes to have the pleasure of seeing you again. Best wishes, Cabri Christopher, Manager

Other web-users rate our hotel

  • 3,007 reviews 9.2/10 Location
  • 2,946 reviews 4.5/10 Room
  • 1,471 reviews 8.5/10 Service
  • 78 reviews 3.9/10 WiFi
  • 1,911 reviews 2.9/10 Comfort
  • 1,042 reviews 6.5/10 Cleanliness
  • 823 reviews 5.3/10 Breakfast
  • 26 reviews 2.5/10 Pool

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