ibis De Haan Hotel 3 stars

Parking, swimming pool, friendly staff and close to the beach

We came here for a short weekend break. The hotel is located in great area, very close to a huge sandy beach and within a 30 minute drive to Bruges. The hotel is well equipped and the staff were friendly and welcoming. The breakfast was a very good standard and the menu for meals and snacks is also good. This was our second visit to this hotel and we would definitely stay here again.

A well located hotel, the comfortable rooms are basic but always clean. wifi worked really well. Strangely mob phone (base) service inside the building- its been that way the last 3 years. look forward to being back and using the pool once allowed by the Belg authorities.

There was one major failing and it had nothing to do with the hotel staff. Picture 4/6 in the room description shows a bath with a shower, this was an important factor in choosing the room. I was told that none of the rooms in the hotel have a bath, all are shower only. The website was misleading. Otherwise, the room was clean and comfortable and the staff were professional and friendly and the whole site felt well cared for.

We had to changed our booking at the last moment to following day and a call to the hotel resolved this friendly and very quickly. When we did arrive we arrived very late in the evening about 23:00 and walked into reception only to find it empty, we looked around for about 10 minutes, it was a little off putting, not knowing what to do but finally the night receptionist showed up. They had been busy else where ! The hotel and room were found in acceptable condition, clean and tidy. However the the corridor the room was on had a very bad smell like bad drains. We had a good nights sleep and was ready to continue our journey.

New Year travel of family with two children (12 and 15). Ibis De Haan offered food and drinks all night a la a carte, which was perfect, given that all other restaurants in town were closed or having special dinners only. Great and Cosa atmosphere at restaurant at NYE, friendly staff. Looking forward to staying again!

Generally very happy with the hotel, facilities and breakfast however reception staff were not very friendly or helpful which affected our overall experience...

good price/value ratio. excellent breakfast buffet. comfortable rooms. but I think dogs should not be allowed in the restaurant area. certainly not noisy little creatures... room service could be a little better.

Everything was fine for a hotel of this nature - comfortable bed, good breakfast, and so on. I had two personal complaints, neither of which are general for Ibis hotels. One is that my bathroom had an unpleasant smell that sometimes filtered into the bedroom (the hotel is aware and is taking action). The other is that my room wasn't cleaned (I was there for two nights), and I don't think I had requested that.

The hotel, the only member of staff we met and the general appearance of the hotel were excellent.

Excellent hotel in scenic area. The staff are welcoming, courteous and professional. The hotel rooms are spacious with wifi and aircon/heating you can control. The double beds are comfortable. Breakfast is excellent compared to other Ibis hotels. The hotel is a short walk ( but pleasant) from the tram stop which will take you to De Haan or Ostende

Very good. Its just a pity i dont understand the advantage points when i join the Accor club. How do i get discounts when im a frequent visitor?

When we arrived we immediately informed recption that it was far too hot in our room although we had turned the temperature down to 17C. We were given all sorts of advice on what to do but nothing helped. We tried to open the window but could not get to it, so we did not sleep at all. We complained again the following morning and they found out that indeed something had gone wrong as it was now 26C in our room. We were promised the window would be opened and we had a good nights sleep the following night. For a hotel chain that prides itself on its green credentials this is a pretty poor show. Room was nice and tidy and breakfast was very good. At dinner they could no longer do chips...in a Belgian hotel??? but the croquettes were nice.

Nice location in a quiet environment, close to the beach and the village. On top there was a swimming pool, which we unfortunately were not able to use, as the weather in October has turned.

It is a modern, comfortable and well maintained hotel. An excellent breakfast and a reasonable if uninspiring dinner menu. My one complaint is the number of staff on duty. one girl did reception, bar and food service at the same time. She did it well but obviously could have used some help.