ibis De Haan Hotel 3 stars

Generally a good stay once again. For Accor members staff should indicate on the welcome card that the welcome drink is available to each guest staying in the room- this is the practice at most properties but not at ibis de Haan.

The stay was okay, the service was good and the room was clean. The food options for dinner were disappointing though, and there were also NO VEGETARIAN OPTIONS, which in today's times is absolutely unacceptable I think.

This was my first trip with my newborn who was 5 months at the time as well as my partner and mother. The hotel manager was on point with post lockdown rules and the hotel felt safe.

Covid-19 measures: using the back of the spoon to press the coffee machine button is not save. Used this spoon by accident later on again at the table. Someone of the staff should be appointed to press these buttons.

we arrived and everything went well above expectations many thanks for this very beautiful stay well done and thank you very much

Parking, swimming pool, friendly staff and close to the beach

We came here for a short weekend break. The hotel is located in great area, very close to a huge sandy beach and within a 30 minute drive to Bruges. The hotel is well equipped and the staff were friendly and welcoming. The breakfast was a very good standard and the menu for meals and snacks is also good. This was our second visit to this hotel and we would definitely stay here again.

A well located hotel, the comfortable rooms are basic but always clean. wifi worked really well. Strangely mob phone (base) service inside the building- its been that way the last 3 years. look forward to being back and using the pool once allowed by the Belg authorities.

There was one major failing and it had nothing to do with the hotel staff. Picture 4/6 in the room description shows a bath with a shower, this was an important factor in choosing the room. I was told that none of the rooms in the hotel have a bath, all are shower only. The website was misleading. Otherwise, the room was clean and comfortable and the staff were professional and friendly and the whole site felt well cared for.

We had to changed our booking at the last moment to following day and a call to the hotel resolved this friendly and very quickly. When we did arrive we arrived very late in the evening about 23:00 and walked into reception only to find it empty, we looked around for about 10 minutes, it was a little off putting, not knowing what to do but finally the night receptionist showed up. They had been busy else where ! The hotel and room were found in acceptable condition, clean and tidy. However the the corridor the room was on had a very bad smell like bad drains. We had a good nights sleep and was ready to continue our journey.

New Year travel of family with two children (12 and 15). Ibis De Haan offered food and drinks all night a la a carte, which was perfect, given that all other restaurants in town were closed or having special dinners only. Great and Cosa atmosphere at restaurant at NYE, friendly staff. Looking forward to staying again!

Generally very happy with the hotel, facilities and breakfast however reception staff were not very friendly or helpful which affected our overall experience...

good price/value ratio. excellent breakfast buffet. comfortable rooms. but I think dogs should not be allowed in the restaurant area. certainly not noisy little creatures... room service could be a little better.

Everything was fine for a hotel of this nature - comfortable bed, good breakfast, and so on. I had two personal complaints, neither of which are general for Ibis hotels. One is that my bathroom had an unpleasant smell that sometimes filtered into the bedroom (the hotel is aware and is taking action). The other is that my room wasn't cleaned (I was there for two nights), and I don't think I had requested that.

The hotel, the only member of staff we met and the general appearance of the hotel were excellent.