ibis Brugge Centrum 3 stars

Customer review rating (ALL Rating) 3.9/5 831 reviews

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ibis Brugge Centrum - Image 1
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Katelijnestraat, 65 A, 8000 BRUGGE, Belgium

Description

Hotel extras

  • In the heart of the historic centre

  • Restaurants and bars around the corner

  • Train station within walking distance

  • 24/7 bar with drinks and bites

  • Paid indoor parking available

Our accommodation(s)

Hotel location

ibis Brugge Centrum

Katelijnestraat, 65 A
8000 BRUGGE
Belgium

GPS:51.202169, 3.226601

Telephone
Fax +32 50 33 64 19

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

NovoMe by NOVOTEL

We're guided by a simple belief: your home is our home. Savour a delicious, balanced menu and carefully crafted drinks, in spaces that are designed around you it's the 'me' in Novo-me. Perfect if you're looking to unwind or connect.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  831 reviews

TripAdvisor Rating  4.0/5  2,926 reviews

Good Stay but very busy with workers refurbishing.

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Good location for exploring Bruges. Slight inconvenience due to number of workmen refurbishing Ibis and all facilities located in neighbouring Novotel. Our major concern was how workmen could access our room without us being present or any notice given that this was going to be done. I feel it would have been polite to notify guests about the refurbishment work going on at the Ibis and access rooms when guest were in them.

Terrible experience

Customer review rating 0.5/5

F. H. Business - Confirmed reviews ALL

Reception counter and breakfast room closed permanently in the hotel, phone and heating not at all working, some staff without problem-solving attitude and making up stories that the deterioration of services would be temporary only.

Dear Guest, Thank you for taking the time to share your feedback. We are saddened to hear about your less than satisfactory experience at our hotel. We understand how important a warm and functional room is, especially during the winter months. Our goal is always to provide a comfortable and enjoyable stay for our guests, and it seems we fell short in this instance. We are looking into the matter regarding the heating to ensure that our rooms provide the warm refuge expected during the colder seasons. Additionally, we regret to learn about the absence of our reception services. As part of our new concept, all food, beverage, and reception services have been centralized at the Novotel hotel directly opposite ours in the same courtyard to improve efficiency and guest experience. We understand this change may have caused confusion, and we will strive to communicate this more clearly to our guests. We also acknowledge the issues you faced with cleanliness in the bathroom and the presence of fungus. Please be assured that we have a rigorous daily cleaning protocol in place, and we will reinforce our housekeeping service to prevent such instances in the future. We appreciate you bringing this to our attention. Finally, as an esteemed Silver member of our ALL – Accor Live Limitless loyalty programme, we understand your expectations for recognition and the little details that make a stay special, like a welcome drink. It is disappointing to learn we did not meet these expectations, and for this, we sincerely apologize. We will review our procedures to ensure that our ALL members receive the benefits and recognition they deserve. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Petra DE MEYERE, General Manager

Well located, poor customer service

Customer review rating 2.5/5

Fernando Couples - Confirmed reviews ALL

Very well located at Brugge Centrum but a very poor customer experience:: no desk or customer service at the hotel (we need to cross the road to the Novotel to get customer service). As a All Accor customer, it was supposed to have a welcome drink (bottle water) and I didn't. At Novotel, the drinks are very expensive (2 coffees, 9 €).

Dear Fernando, We thank you for sharing your feedback with us. We are delighted that you appreciated the central location of our hotel, set right in the heart of Bruges, providing easy access to the city's rich historical heritage and local specialities at the nearby bars and restaurants. However, we regret to hear about the inconvenience you faced during your stay. Our hotel's changes, including the movement of food, beverage, and reception services to the Novotel across the courtyard, are indeed part of a new concept designed to streamline our guests' experience and are communicated on our website. We apologize for any confusion this may have caused and understand that it did not align with your expectations. Regarding the welcome drink, as a valued ALL – Accor Live Limitless Silver member, we sincerely apologize for any oversight. We are reviewing your comments with our team to ensure our usual high standards going forward. On the matter of drink prices at the Novotel, we strive to provide options that reflect the quality and service standard of our brand, but we acknowledge your concerns about value for money and will take this into consideration. We hope to have the opportunity to welcome you back again on a future occasion. Best wishes, Petra DE MEYERE, General Manager

Well located for a brief visit to Bruges

Customer review rating 4.0/5

Alison H. Friends - Confirmed reviews ALL

Because the hotel is in central Bruges it is comparatively expensive for the level of comfort offered. It is a poor relation to the Novotel that shares the same site. We would have preferred the Novotel but it was too rich for our budget. Both hotels benefit from the publicly operated underground car park, and this is the primary reason we chose to stay here for our stopover en route to Germany by car.

Terrible

Customer review rating 0.5/5

Rhia Families - Confirmed reviews ALL

A family of four, two rooms. First of all, we had heating, we had to go to reception where they told us that they were doing work on the AC so didn’t work. It was freezing. The bathroom is DISCUSTING. I’m attaching pictures. Very grotty. The hotel is VERY dated and they don’t take care of it at all. The walls have marks all over them, so do the bed sheets. You have to walk across the square to the Novotel for breakfast and they let you in even though there is no where to sit! Would never go here again, I wouldn’t pay more than 30€ for these rooms.

Dear Rhia, Thank you for taking the time to share your feedback. We are sorry to hear that your recent stay with us did not meet your expectations in several areas, and apologize for any discomfort caused by the temperature in your room. While we strive to maintain a comfortable environment, we occasionally experience challenges, such as the maintenance works on our climate control which unfortunately coincided with your visit. We also understand that the upkeep of our hotel is crucial for an enjoyable stay, and we regret that you found the condition of your room, including the bathroom, to be unsatisfactory. Our team is committed to providing a clean and welcoming environment, and we will review our procedures to ensure that our high standards of cleanliness are upheld. Furthermore, we apologize for the inconvenience you experienced during breakfast at our sister hotel, the Novotel. We always aim to provide ample seating for our guests and regret that this was not the case during your visit. We are sorry that you felt the value did not meet your expectations considering the price of the stay. Your comments are important to us as they help identify areas where we can improve to enhance our guest experience. We hope we can provide you with an improved stay in the future. Kind regards, Petra DE MEYERE, General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.