Dear Nigel, We are delighted that you found your room spotless and well equipped for your stay. Our team is also glad you made good use of the complimentary coffee machine and the water refill station, little touches that make a city break easier. We love that our location helped you explore Bruges with ease. Minnewater park is a lovely short stroll away and having the supermarket right opposite, plus the centre within ten minutes, makes all the difference. We would love to have the chance to welcome you back. Kind regards, Petra DE MEYERE, General Manager

Dear Ian, Thank you for taking the time to share your thoughts with us. We are glad you found our hotel comfortable and enjoyed the breakfast spread. Even so, we regret that the shower in your room was not in perfect working order. Our team is always available to resolve these rare situations on site, so please do not hesitate to let us know next time. Nonetheless, we are pleased that your check-in and check-out went smoothly. We hope you were able to appreciate our central location in the heart of historic Bruges. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Petra DE MEYERE, General Manager

Dear Ionel, Thank you for your positive feedback. We are delighted that you found our hotel well located for your couples’ getaway. Our position in the historic heart of Bruges makes it easy to explore the Market Square, the Beguinage, and the Lake of Love, all just a short walk away. We are also glad you had a very good experience with us. Our colourful rooms combine modern design with the charm of our medieval monastery building, and we love hearing that you enjoyed your stay. We would love to have the chance to welcome you back. Kind regards, Petra DE MEYERE, General Manager

Dear Stephen, We are glad you found your room well decorated and that our team made you feel welcome throughout your stay. It is great that the free coffee in the lobby added a little comfort to your visit, and we are pleased the check-in and check-out process felt easy and smooth. That said, we are sorry the lighting in the room felt a bit dim for your taste. Our design aims to create a cosy, intimate atmosphere, but we understand this may not suit everyone. Nonetheless, we are delighted you enjoyed our location in the heart of the historic centre. Being just steps from Bruges’ main sights makes exploring the city effortless. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Caroline, Thank you for your positive feedback. We are delighted that you found your room simple, comfortable and just right for your family visit. It is wonderful that everything from check-in to breakfast felt easy and seamless for you. Our team truly values your warm words about their welcoming and helpful attitude, from your arrival all the way through breakfast service. We are glad they could answer all your questions and make you feel at home. Finally, we are thrilled that our location suited you so well, just steps from the boutique chocolate shops and a short stroll to the Markt. The entire team looks forward to seeing you again in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Rebecca, We are delighted that you found our hotel easy to reach and appreciated the convenience of the underground car park. Our team is also glad the Accor ALL App helped you book with ease and that you enjoyed the range of choices across our brands. Even so, we are sorry that housekeeping fell short of expectations during your stay. We regret that coffee, cups and glasses were not refreshed consistently and that dust and sink marks went unnoticed. Our team is always available at reception to put things right when something is not as it should be, and we hope you will let us help on the spot next time. We also note your feedback about towel reuse information and we will take it into consideration. Nonetheless, we are pleased that the recycling bins made a good impression. We love that our location let you stroll to all the sights and sounds of Bruges within minutes. We look forward to welcoming you for another pleasant holiday. Best wishes, Petra DE MEYERE, General Manager

Dear Olena, We appreciate your thoughtful review. We are thrilled that you found our location so convenient for exploring the city. Being in the heart of the historic centre, with everything just a short stroll away, is something we love sharing with our guests. Our team takes great pride in keeping every room spotless and welcoming, so it means a lot that you appreciated the cleanliness and cosiness during your stay. We are also glad you felt warmly welcomed from the moment you arrived. Your comfort is always our priority, and knowing you plan to return is the best compliment we could receive. It would be our pleasure to have you return on another occasion. Very best wishes, Petra DE MEYERE, General Manager

Dear Kanittha, Thank you for taking the time to share your feedback. We are so pleased that our location, comfortable room, and attentive staff made your business trip a success. It is wonderful that you also enjoyed the breakfast across the courtyard at Novotel. The entire team hopes to see you again in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Vivien, We thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. The disturbance you experienced with the ventilation system is not the peaceful rest we aim to provide, and we regret that our team was unable to resolve it on the spot. We also understand that the layout of your room, with its sloping ceiling, left you feeling uncomfortable, and we are sorry that this impacted your overall impression. Our building, housed in a restored medieval structure, features a variety of room configurations, and some do have architectural elements that reflect its historic character. The value you felt was missing from your visit is something we take seriously, and your feedback helps us reflect on how we can better serve our guests. We hope that we are able to offer you an improved experience in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Margaret, Thank you for your positive feedback. We are delighted that you found our hotel comfortable and warm throughout your stay. It is lovely to hear that your room and bathroom felt spotless, and we are glad our team left such a friendly and helpful impression on you. Our location in the heart of the historic centre makes it easy to enjoy everything Bruges has to offer, and we are pleased you appreciated having restaurants, cafés, and shops just a short stroll away. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Elliot, Please accept our sincere thanks for this kind feedback. We are delighted that you enjoyed your stay with us and found our hotel to your liking. Our team takes great pride in being friendly and helpful, so it means a lot that you felt well looked after. We are also glad you appreciated the breakfast and found your room comfortable. It is wonderful that our location in the heart of Bruges suited your trip so well, and that you found the price fair for what we offer. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Colin, We are delighted that you found your room so comfortable and our hotel ideally located in the heart of Bruges. Our team takes great pride in offering a warm welcome, and it is wonderful to know that you felt so well looked after by every member of staff. We are also glad you appreciated the convenience of the public car park right underneath the hotel. It means a lot that you took the time to mention how much you enjoy spending evenings at our Novotel sister hotel too. Having access to its restaurant and bar just across the inner courtyard really does give our guests the best of both worlds. It would be an absolute pleasure to welcome you again in the future. Best regards, Petra DE MEYERE, General Manager

Dear Julian, Guest feedback is important to us, and we appreciate you sharing your impressions. We are pleased that your check-in was smooth and straightforward. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The discomfort caused by an unpleasant odour on your floor is certainly not the experience we wish for any of our guests. Our entire property is non-smoking, and we encourage visitors to alert us immediately whenever something feels amiss, so our team can step in and resolve the situation on the spot. A cold night with the window open is far from ideal, and we regret the inconvenience this caused you. Finally, our location in the heart of Bruges puts the city’s historic charm just steps from our door, and we hope that part of your visit still felt rewarding. We hope to see you again for a more enjoyable experience. Best wishes, Petra DE MEYERE, General Manager

Dear Sheilah, Thank you for taking the time to share such detailed feedback following your week-long stay with us. We are sorry that the unpleasant smell you experienced when opening the windows affected your comfort. This is certainly not what we would expect, and we will look into the possible source, particularly as it meant you felt unable to keep the windows open during much of your stay. We would also like to clarify one important point regarding breakfast. Breakfast is indeed available to ibis Styles Brugge Centrum guests and is served in the adjoining Novotel, where we share a number of facilities. We regret that this was apparently not made sufficiently clear during your stay. The breakfast offered there is a full buffet breakfast and can also be booked online in advance at the more favourable rate of €19 per person. That said, we fully understand that not every guest is looking for an extensive buffet breakfast and that, when comparing different hotel concepts, a simpler breakfast at a lower price may be preferred. Your feedback therefore also highlights the importance of communicating the available options and rates more clearly. Thank you as well for your positive scores regarding cleanliness, arrival, departure and our sustainability efforts. Your suggestion to provide clearer information in the room about what can and cannot be recycled is a practical one that we will take into consideration. We appreciate both the positive points and the criticism in your review. They give us a much clearer picture of where the experience worked well and where we still have room for improvement. Kind regards, Petra DE MEYERE, General Manager

Dear Nick, We appreciate you letting us know about your recent visit. We are delighted you found our hotel a perfect base for exploring Bruges on foot while remaining easy to reach by car. We are also glad your bed felt comfortable and your room felt cosy and clean, with a bathroom that worked well for your weekend. That said, we are sorry for the tight fit around the toilet area. We recognise this can be awkward for taller guests and, while the recent renovation brought some improvements, the layout does remain snug. Nonetheless, our location in the historic heart of the city makes it simple to stroll to the market square, the Beguinage, and the Lake of Love, all just minutes away. We look forward to seeing you again in the future. Best regards, Petra DE MEYERE, General Manager

Dear Brian, We thank you for taking the time to provide us with your feedback. We are delighted that you found your room to be clean and comfortable. It is great to hear that our reception team made you feel welcome with their friendly and helpful approach. However, we are sorry that the internet connection fell short of your expectations. Our high speed WiFi is available throughout the hotel and our team is always on hand to help if speeds seem slower than usual. Finally, we are pleased you enjoyed the convenience of our bar and the shops just steps away. Our central location in the historic heart of Bruges makes it easy to explore everything the city has to offer. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Petra DE MEYERE, General Manager

Dear Emma, We are delighted that you found our hotel modern and well situated for your trip with friends. Our team takes great pride in keeping the rooms spotless, and it is lovely to know you appreciated the cleanliness throughout your stay. We are also glad our friendly staff made you feel welcome. We look forward to welcoming you back for another excellent experience with us. Kind regards, Petra DE MEYERE, General Manager

Dear Hayley, Thank you for writing a review. We are delighted that our location in the heart of the historic centre made your family trip so enjoyable. Our team is thrilled that you found the beds comfortable and the room spotless. We also appreciate your kind words about the breakfast buffet and our coffee, it is wonderful to know they set you up for a great day. The girl at reception will be so pleased that her helpfulness stood out to you. That said, we are sorry that the design choices in your room and hallway did not match your taste. Our hotel features a unique, colourful style that blends modern décor with elements of the original 13th-century monastery, and we understand this bold approach may not appeal to everyone. We are also sorry that the lighting felt insufficient for your comfort. Nonetheless, we are glad that the friendliness of our staff made a positive impression and that you enjoyed our unbeatable location just steps from the Beguinage and the canals. We look forward to welcoming you again. Kind regards, Petra DE MEYERE, General Manager

Dear Estelle, We are delighted that our central location provided an ideal base for exploring the city, and that your room, although compact, had everything you needed for a comfortable stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The disturbance caused by noise from a nearby service area is regrettable, and we wish you had alerted our 24-hour reception team, who would have gladly assisted in finding a quieter alternative. We also note your comments about the lighting in the room and are sorry it did not create the atmosphere you had hoped for. Regarding the bites you experienced, we understand how unsettling this must have been. Mosquitoes are drawn to the canals that weave through Brugge, and for this reason repellent devices are available at reception. Nonetheless, it is pleasing to know that you found our location so convenient for discovering the historic heart of the city. We are also glad that the room’s amenities met your needs, reflecting our commitment to providing functional and thoughtfully designed spaces. We hope to welcome you back again in the future. Best wishes, Petra DE MEYERE, General Manager