Dear Ulrike, Thank you very much for your feedback. We are delighted that you found our check-in and check-out so quick and easy, and that you enjoyed our breakfast buffet. However, we are sorry that the atmosphere of your room did not meet your expectations. Our design embraces bold, colourful choices that step away from the ordinary, and we regret that this style did not appeal to you. Nonetheless, we are glad that our location in the heart of the historic centre worked well for your trip with friends, and we hope you were able to explore the many nearby sights. We would love to welcome you back. Best regards, Petra DE MEYERE, General Manager

Dear Sean, Thank you for reviewing your visit. We are pleased that your stay was comfortable overall and that our colleague on Saturday morning was able to assist you so promptly. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. We regret that the initial response to your concern was not as swift as it should have been. Our team is always available to resolve technical matters on site, and a faster room change would have been the right course of action. The inconvenience caused by the persistent disturbance through the night is something we take seriously. Nonetheless, we are glad that the situation was ultimately addressed to your satisfaction and that you could settle into a different room. We hope we have the opportunity of seeing you again in the future. Kind regards, Petra DE MEYERE, General Manager

Dear John, Thank you for your valuable feedback. We are delighted that you found your stay with us excellent. That said, we are sorry that the online check-in did not go as smoothly as it should have. Our reception team is always at hand to help sort things out on arrival, just as they did for you. We hope you were able to enjoy our location in the heart of the historic centre, with the market square and the canals just a short stroll away. We hope to have the pleasure of welcoming you again. Kind regards, Petra DE MEYERE, General Manager

Dear Carlton, We really appreciate this positive review of your recent visit. We are delighted that you found our location so convenient for exploring the city. Our team is glad the automated check-in went smoothly and that the receptionist could guide you through each step. It is great to know you received all the details about breakfast, timings, and our facilities. We are also happy we could look after your luggage until your room was ready, so you could start enjoying Bruges right away. Our staff takes real pride in making every arrival feel easy and welcoming. Very best wishes, Petra DE MEYERE, General Manager

Dear Chris, Thank you very much for your kind feedback. We are thrilled that your first visit to Bruges was such a success and that you found our hotel to be a comfortable base for your trip. Our team takes great pride in offering a peaceful retreat just a short stroll from the historic centre, so it means a lot to know you enjoyed both the accommodation and a restful night’s sleep. The colourful design of our renovated rooms really sets us apart, blending modern comfort with elements of the original monastery building. We would love to welcome you back on many more occasions. Best wishes, Petra DE MEYERE, General Manager

Dear Charmaine, Many thanks for your valuable feedback. It is pleasing to know that the email confirmation and follow-up from our team kept you well informed ahead of your arrival. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight with the state of your accommodation upon arrival, as well as the shortcomings you encountered with the check-in process, the overall condition of your room, and the perceived value for money. Our housekeeping and reception teams are always available to resolve any concern on the spot, and we would have welcomed the opportunity to assist you immediately. Nonetheless, we are glad you were able to find clean cups at reception when you needed them. It is our priority to ensure every guest feels comfortable, and our team is at your disposal around the clock. We do hope to welcome you back in the future. All the best, Petra DE MEYERE, General Manager

Dear Anita, Please accept our sincere thanks for this glowing review. We are delighted that you found your room comfortable and our facilities well suited to your needs. That said, we are sorry about the lack of ventilation in your bathroom. Our team is always available at reception to help with any such shortcoming during your stay. Finally, we are pleased that our location made it easy for you to explore the town and its attractions. Being steps away from the historic centre is something we are proud of. It would be our pleasure to have you return on another occasion. Very best wishes, Petra DE MEYERE, General Manager

Dear Rebecca, Thank you for writing a review. We are delighted that you found your stay comfortable and that our team made you feel welcome. We are also glad you appreciated our central location, right in the heart of historic Bruges. That said, we are sorry the internet connection did not meet your expectations. Our high-speed WiFi is free across the hotel, and our reception team is always ready to help if the signal feels slow in your room. Nonetheless, we are pleased that our service left a positive impression on you. We hope to see you again in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Barry, Thank you for your valuable feedback. We are delighted that our team made such a good impression on you, and it is great to know you loved the breakfast buffet across the courtyard. We also want to thank you for highlighting the reception staff, your kind words mean a lot to them. That said, we are sorry the lighting in your room felt a bit dim after dark. Our front desk team is always happy to help with any in-room concerns during your stay. Nonetheless, we are thrilled that our central location made your sightseeing so enjoyable and that the nearby public car park added to your convenience. Being right in the heart of the historic centre really does make exploring Bruges effortless. Finally, we are glad your stay left you with such a positive impression overall. Thank you again; we hope that you will return. All the best, Petra DE MEYERE, General Manager

Dear George, We appreciate you sharing your comments with us. We are glad you liked your stay and enjoyed our hotel. It is great that you found booking through our website simple and reliable, and we truly value your loyalty as a Classic member of ALL. That said, we are sorry the layout of the toilet felt a bit cramped for you. Our recent renovation improved the space, but we understand it can still feel tight for taller guests. Nonetheless, we are delighted that you gave us top scores for recommendation and that your family trip left such a positive impression. We hope that we can welcome you back in the future. Kindest regards, Petra DE MEYERE, General Manager

Dear Andrew, We appreciate you sharing your comments with us. We are delighted that you found our location convenient and your stay peaceful. Our hotel sits in the heart of the historic centre, and we are glad you enjoyed the quiet atmosphere. It is also great to know that the check-in went smoothly and that our team member was on hand to help with the booking system. We take pride in keeping our rooms clean and comfortable, so your kind words about that mean a lot to us. That said, we are sorry that some aspects of your visit did not fully meet your expectations. We regret the shortcomings with the bathroom layout and understand how that can be frustrating. We have noted your thoughts on the stairway signage as well, and we will certainly look into making it clearer for our guests. We also recognise that the self-check-in kiosk struggled with your two-room booking, and we appreciate you highlighting this. Our team is always available at the Novotel reception across the courtyard to resolve any glitches without delay. We acknowledge your observations about our sustainability efforts too. We are committed to reducing our footprint and will take your comments into account as we refine our approach. Nonetheless, we are pleased that overall you had a restful stay and enjoyed the comfort of your room. Our housekeeping team works hard to maintain high standards, and it is rewarding to hear they made a difference. We hope that we can welcome you back in the future. Kindest regards, Petra DE MEYERE, General Manager

Dear Peter, Thank you for taking the time to share details of your recent visit to our hotel. We are pleased that you found the booking process through our website straightforward. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. Your long-standing loyalty to our hotels means a great deal to us, and we regret that this visit left you feeling let down. The experience you described at the breakfast service is certainly not reflective of the welcoming atmosphere we aim to provide. Our breakfast is served at the Novotel across the inner courtyard, and while certain sections may be tidied as the end of service approaches, our team should always handle this with courtesy and care. We have noted your comments and will take them into consideration. We also understand that the bathroom layout and the check-in process were sources of frustration. Guest feedback helps us identify areas that deserve attention, and we value the time you spent sharing yours. Finally, we are glad that arranging your reservation was a smooth experience. We hope to welcome you back for an improved stay in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Marios, Thank you for reviewing your visit to our hotel. We are glad you enjoyed our breakfast buffet at the Novotel just across the courtyard. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our housekeeping team provides daily service, and we regret the oversight with the amenities dispenser. We also acknowledge your thoughts on the room atmosphere. Our newly renovated rooms feature a unique design that blends modern décor with elements of the original 13th-century monastery, and we have just installed a completely new, silent air-conditioning system in all rooms. Nonetheless, we hope you were able to take advantage of our location in the heart of the historic city centre, just a short stroll from the market square and the canals. We hope to have the opportunity of welcoming you back in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Steven, Thank you for sharing your point of view. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Your comfort during the night is something we take seriously, and we regret that the sleeping arrangements left you feeling so poorly rested. We have shared your comments about the bedding and linen with our housekeeping team so they can pay closer attention to these details. Bruges is a city of canals, and mosquitoes can be more present in certain seasons. For this reason, repellent devices are available in all our rooms and also at the reception desk. Our team is always on hand to assist with any discomfort you may encounter during your stay. We also note your thoughts on the value for money, and we appreciate you raising this with us. Our city-centre location places you just a short stroll from the Beguinage, the Lake of Love, and the Belfry Tower, and we hope these historic surroundings added something memorable to your visit. The whole team hopes to have the pleasure of seeing you again. Best wishes, Petra DE MEYERE, General Manager

Dear John, We are pleased to hear that your stay was satisfactory overall. However, we are truly sorry that several aspects of your experience fell short of your expectations. We do see, however, that the roomtype booked by you matched the roomtype you stayed in. Feel free to contact us in the future to get more information about the different roomtypes in our hotel. We regret that locating the stairs proved difficult and that our team was not more visible during your visit. Additionally, we note your feedback on the value you felt you received and the sustainability features you observed. We hope that you might consider visiting us again in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Stephen, Thank you for choosing our hotel and for sharing your review. We are delighted that you found our hotel well located and quiet, giving you and your wife a peaceful base to explore Bruges. It means a lot to us that you chose ibis Styles Brugge Centrum for such a special occasion, your wife's birthday and her first visit to the city. Our team is glad that your stay lived up to the charm of this historic setting. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Petra DE MEYERE, General Manager

Dear E., We are grateful for the time you took to review your recent visit to our hotel. We are pleased that you found our hotel good value for money and appreciated having the Novotel's bar and restaurant just across the inner courtyard. That said, we are sorry that the accessible room felt too small for your needs. Our six accessible rooms measure 18 m² and include a roll-in shower with grab bars and a shower seat. We understand that the space between the toilet and the wall can feel tight, and although the recent renovation brought some improvements, we regret that it still fell short for your comfort. Nonetheless, we are glad you found our location convenient and that booking your accessible room was straightforward. Our team works hard to make the reservation process as smooth as possible, especially for guests with specific requirements. It would be a pleasure to have you return on another occasion. Kind regards, Petra DE MEYERE, General Manager

Dear Michael, Thank you for your honest feedback. We are truly sorry to hear that so many aspects of your stay did not meet your expectations. The shortcomings you encountered in your accommodation, from the fixtures to the general comfort, are not reflective of the standard we strive to provide. Our team is always on hand to assist with any concerns during a visit, and we regret we did not have the chance to help while you were here. Our hotel sits in the historic heart of Bruges, and the canals that weave through the city bring a seasonal presence of mosquitos. Mosquito repellent devices are available in all rooms and at reception for our guests’ comfort. Your observation about dining is noted. Our sister property, Novotel Brugge Centrum, is just a few steps across the inner courtyard and offers a full restaurant, bar, and breakfast service for ibis Styles guests. We also understand that the rate did not feel justified, and we take your feedback on board. The whole team hope to have the pleasure of seeing you again. Best wishes, Petra DE MEYERE, General Manager

Dear Didier, We thank you for taking the time to provide us with your feedback. We are delighted that our team made you feel welcome and that you enjoyed the room. Our central location in the historic heart of Bruges is something we are proud of, and we are glad it suited your plans. That said, we are sorry about the shortcoming in the bathroom. Our rain showers are designed for comfort, and we regret the inconvenience you experienced. Our team is always available to help with any issue during your stay. Finally, we are pleased that you found our staff friendly and helpful. Our multilingual team genuinely enjoys taking care of our guests and ensuring a memorable visit. We hope to have the pleasure of welcoming you again. Kind regards, Petra DE MEYERE, General Manager