Dear Daniel, We thank you for taking the time to provide us with your feedback. We are pleased that you found a clever way to store your suitcases under the bed during your stay. That said, we regret that the room dimensions felt a bit snug for you. Our 16 m² rooms in this lovingly restored medieval building offer a cosy city-centre retreat, and we are glad the under-bed space helped you settle in comfortably. Nonetheless, we are delighted you rated your overall experience so highly. Our team takes great pride in delivering a stay that blends modern comfort with the historic charm of Bruges. We do hope to be able to welcome you back in the future. Kindest regards, Petra DE MEYERE, General Manager

Dear R., Thank you very much for your feedback. We are thrilled that you loved our service and found your room spotless and comfortable. Our team takes great pride in creating a welcoming atmosphere, and it is wonderful to know that the bed, the adjustable temperature, and the support from our staff all contributed to a relaxing stay. That said, we are sorry that our breakfast did not fully match your expectations. We value your suggestion about halal meat options and will share it with our restaurant team at Novotel, where the breakfast buffet is served just a few steps across the inner courtyard. Nonetheless, we are delighted that you enjoyed your time with us as a couple and that our team made you feel well looked after from start to finish. We do hope to have the opportunity to welcome you back in the future. Best regards, Petra DE MEYERE, General Manager

Dear Patrick E., Please accept our sincere thanks for this kind feedback. We are delighted that you found your stay comfortable and that your time with us was enjoyable. Our team takes great pride in our newly renovated rooms with their colourful design, and it is rewarding to know you had a nice experience with friends. We hope you were able to take full advantage of our location in the heart of the historic centre, just a short stroll from the Beguinage and the market square. We look forward to seeing you again in the future. Best regards, Petra DE MEYERE, General Manager

Dear Mrs B., We are sorry that your return visit to ibis Styles Brugge Centrum resulted in such a disappointing experience. While we fully acknowledge that you have stayed with us with your dog on previous occasions, our pet policy changed following the hotel’s renovation last year. Pets are no longer accepted, and this is reflected in the current information on both our website and Booking.com. We also understand your concerns regarding the refund and the resulting exchange-rate difference. We are addressing this with you directly and will respond in more detail by email. Kind regards, Petra DE MEYERE, General Manager

Dear Lesley, Many thanks for sharing your review. We are delighted you found your accommodation so clean, comfortable, and well equipped. The bed, the shower, and the smooth check-in all contribute to a restful experience, and it is great to know they made a difference for you. We are also glad you enjoyed our breakfast buffet and the handy on-site parking. Our location in the historic centre puts everything within walking distance, and we love that it helped you make the most of beautiful Bruges. Finally, we are thrilled you felt the whole stay offered excellent value, which is always our goal. The entire team looks forward to welcoming you back in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Peter a. K., It is wonderful to receive such positive feedback. We are delighted that you found your room so comfortable a. clean. Our team works hard to maintain high standards, a. it is rewarding to know you appreciated the restful atmosphere. Even so, we note your comment about breakfast being served in the Novotel across the courtyard. We understand this arrangement can feel unusual at first. Our team is always on hand to provide umbrellas on rainy days a. to guide guests the short distance between the two buildings. Nonetheless, we are thrilled that our location made your stay so convenient. Having the public car park right next door a. being an easy walk from the canal boats a. horse carriages is something we value greatly. Finally, we are pleased that the self-service check-in a. out worked smoothly for you a. that a receptionist was nearby when needed. We look forward to welcoming you back. Best wishes, Petra DE MEYERE, General Manager

Dear Selda , We are grateful for the time you took to review your recent visit to our hotel. We are pleased that you appreciated our central location. However, we sincerely apologise that one of your two rooms was not ready upon your arrival at 3pm. As this is our official check-in time, we fully understand that having to wait another 40 minutes was disappointing. We also take note of your comments regarding the room size and the position of the toilet. The compact layout is indeed not equally comfortable for every guest, particularly for taller guests. We hope that, despite these inconveniences, you were able to enjoy your time in Bruges and the convenience of staying right in the historic city centre. Kind regards, Petra DE MEYERE, General Manager

Dear Svenja, We appreciate your review and the opportunity to address your feedback. We are delighted that our housekeeping colleague left such a warm impression during your stay, and we will be sure to pass along your kind words about her helpful and friendly assistance with the shower. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. The difficulty you experienced with the booking process, where your husband was not initially registered, is not the seamless experience we aim to provide, and we regret the inconvenience this caused. We also understand your disappointment with the value you felt you received, as well as your concerns around the accommodation, cleanliness, and our sustainability initiatives. Your remarks regarding the loyalty programme have been noted as well, and we take such feedback seriously. Nonetheless, we are pleased that you appreciated our central location in the heart of the historic city, which places you just a short stroll from Bruges’ most cherished landmarks. We hope we can provide you with an improved stay in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Massimo, Please accept our sincere thanks for this kind feedback. We are delighted that you have been choosing our hotel for several years now and that every visit feels just as welcoming as the last. It is wonderful to hear that Natascha, Marijke, and the whole team continue to make you feel so well looked after. We truly value your loyalty and we are glad our team’s warmth keeps bringing you back to the heart of Bruges. We look forward to seeing you again in the future. Kind regards, Nick Silance, Operations Manager

Dear Hannah, Thank you for taking the time to share your thoughts. We are delighted that you found your room both practical and comfortable. Our newly renovated spaces are designed with a modern yet cosy feel, so it means a lot to know this stood out for you. Our team takes real pride in offering a warm welcome, and we are glad their friendly and helpful approach made your stay even better. It is also wonderful that our buffet breakfast hit the mark, with its wide choice of hot and cold options served just across the courtyard at Novotel. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Scott, We appreciate you letting us know about your recent visit. We are thrilled that you and your friends found our hotel clean and comfortable. It is great to hear that the beds gave you a restful night and that our rates worked so well for your group. That said, we are sorry that the bathroom layout felt a bit snug for taller guests. The space between the toilet and wall was slightly improved during our recent renovation, but we understand it can still be a squeeze. Nonetheless, we are delighted that our spot in the historic centre made your stop in Bruges so convenient. Being just a short stroll from the main sights is something we know our guests value. It would be a pleasure to welcome you back for another enjoyable experience. Kind regards, Petra DE MEYERE, General Manager

Dear Paul, We appreciate you letting us know about your recent visit. We are grateful that you had a pleasant stay overall and appreciated the support of our team. Positive remarks about our staff truly mean a lot to us, as we strive to make each visit as comfortable as possible. However, we are sorry that certain aspects did not align with your expectations. Our rooms are carefully designed to offer comfort while making the most of the available space, and we understand that some guests may find them compact. We regret any inconvenience you felt with the self-service check-in process and appreciate your feedback regarding the daily linen refresh. Nonetheless, your satisfaction with your overall experience is very encouraging to the entire ibis Styles Brugge Centrum team. Having guests recognize our team’s efforts motivates us to continue providing attentive service. We hope that we can welcome you back in the future. Kindest regards, Petra DE MEYERE, General Manager

Dear Oguz, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We are sorry your stay with us at ibis Styles Brugge Centrum did not fully meet your expectations. Our team recognises your comments regarding comfort, convenience, and value during your visit. We appreciate you bringing these matters to our attention, as your observations about aspects such as room size and lighting are essential to better understand our guests’ experiences. Your feedback on overall satisfaction and value for money is also noted so we can continue working to provide an enjoyable stay for all our guests. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Petra DE MEYERE , General Manager

Dear Chris, Thank you for letting us know about your concerns. We are pleased that your experience with our booking system met your expectations and that you found the team at our reception desk helpful and professional during your arrival. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the inconvenience you faced with your reservation and the outcome regarding the duplicate booking. Our team understands that travel plans can be uncertain, and we are disappointed that our flexibility did not extend to your situation. Your comments about the value offered and the approachability of our management are noted with concern. Additionally, we regret that some aspects of the facilities, including the corridor atmosphere and cleanliness, did not match your preferences during your visit. We also acknowledge your remarks about the loyalty programme and your impression of team engagement. Nonetheless, it is encouraging to know that you appreciated the support from our front desk team. Their dedication to guest service remains a priority for us daily. We look forward to welcoming you back. Best wishes, Petra DE MEYERE , General Manager

Dear Philip, Thank you for reviewing your visit to our hotel. We are pleased you found the check-in process straightforward and that our team made you feel welcome. It is great to know the car park access met your needs and that you appreciated the cleanliness of your room. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand how important a comfortable and spacious environment is and regret that the layout and color scheme of rooms on the upper floor did not offer the sense of relaxation you hoped for. We also realize the arrangement of the bathroom presented a challenge, and we take note of your perspective on our member recognition experience during your stay. Nonetheless, we are happy you found our central location convenient for getting around Bruges, making it easier to enjoy the main attractions and nearby sights. We hope we have the opportunity of seeing you again in the future. Kind regards, Petra DE MEYERE , General Manager

Dear John, Thank you for sharing such a valuable review. We are glad you found your room comfortable and appreciated its cleanliness. Our team is pleased that you enjoyed a restful environment during your visit and found the stay to be good value. We are delighted that you found our location convenient for exploring Bruges, just a short walk from the centre. We hope we can welcome you back in the future. Best wishes, Petra DE MEYERE , General Manager

Dear Keith, Thank you for sharing your thoughts on your recent visit. We regret that we missed the mark during your stay and did not provide the high standard of service you expected. We are sorry for the inconvenience you experienced with the amenities and lighting in your room, as well as with the WiFi and overall value. We understand how these details can make a difference during your trip. For guest security, we offer safes at the Novotel reception, and while minibars are not present in our rooms, essential facilities such as coffee and tea provisions are always provided. We will take your comments into consideration as we continually focus on guest comfort and satisfaction. Our reception remains available 24 hours for any assistance or extra items you might need during your stay. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Petra DE MEYERE , General Manager

Dear Sinead, Many thanks for your valuable feedback. We are glad that our team could help resolve the issue with your bathroom quickly and make your daughter comfortable with a toothbrush when you needed it. We really value your kind words about our staff and are pleased that our service made a difference during your family stay. It is rewarding to know you felt well looked-after by our team members. However, we are sorry that your room felt too dark and that the size and evening noise from the reception area did not meet all your preferences. We appreciate your comments and always encourage guests to reach out to our team during their stay so we may find helpful solutions for light or a quieter room location where possible. Nonetheless, it’s fantastic to read that our buffet breakfast was a highlight for you and made your stay extra memorable. Your enthusiasm for this part of your visit really motivates our team. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Petra DE MEYERE , General Manager

Dear Christopher, Thank you for positively reviewing your visit. We really appreciate your words about the convenience of our hotel’s location. Our team is delighted you found it easy to reach the main square and enjoy the heart of Bruges, as we aim to provide the perfect base for exploring the historic city. We are equally glad you enjoyed the complimentary coffee available at our reception. The team always aims to offer those little extras that help our guests feel at home. It is great to read your positive experience with our breakfast options and variety, as well as your satisfaction with our hotel’s overall quality. Hearing that you rate us so highly encourages us every day. Our team values knowing that you made the most of your stay, and we are grateful you appreciated the breakfast, even with the short walk across to our sister hotel, Novotel. We look forward to welcoming you back in the future. All the best, Petra DE MEYERE , General Manager