Dear David, We are pleased that you found your stay with us to be a good one overall. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The layout of our bathrooms means the space around the facilities can feel snug for taller guests, and while the recent renovation brought some improvement, we understand it may still not feel as generous as one would like. We also regret your concern about in-room security, and we want you to know that our reception team is always available to assist with securing valuables. Your thoughts on our sustainability commitment have been noted as well, and we take such feedback seriously. Nonetheless, we hope you were able to enjoy our prime location in the heart of the historic centre, just a short stroll from the market square and the Beguinage. We hope to welcome you back. Best wishes, Petra DE MEYERE, General Manager

Dear G., We thank you for taking the time to provide us with your feedback. We are delighted that you found our hotel easy to locate and well maintained, and that our team made you feel welcome throughout your business stay. Even so, we are sorry that the internet speed did not meet your expectations. Our high-speed WiFi is available in all areas, and our reception team is always ready to help if the connection ever feels slow during your visit. Nonetheless, we are glad you took advantage of the secure car park with EV charging next door. Our location in the heart of Bruges also gave you quick access to everything the historic centre has to offer. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Fred, We really appreciate this positive review of your recent visit. We are delighted that our check-in lady went out of her way to get you into your room early after your long journey. It is great that you found the hotel a great place to stay and that everything came together for a comfortable visit. The entire team hopes to see you again in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Jan, We appreciate you letting us know about your recent visit. We are delighted that our team made a warm impression on you and that the unique décor of our newly renovated hotel caught your eye. It is wonderful to know the Sweet Bed™ provided the comfort you needed and that having adjoining rooms suited your family stay so well. That said, we are sorry that some aspects of your visit did not fully meet your expectations. The storage in our rooms is designed to be compact, and our reception team is always happy to assist with any extra needs guests may have during their stay. Our sustainability initiatives reflect our commitment to the environment, and we appreciate your patience with the recycling system. Nonetheless, we are pleased that you appreciated the broader eco-friendly efforts we have put in place. We hope you were able to enjoy our central location, just a short stroll from the Beguinage and the Lake of Love. We do hope to be able to welcome you back in the future. Kindest regards, Petra DE MEYERE, General Manager

Dear D., We appreciate you letting us know about your recent visit. We are delighted that our team made such a helpful impression during your stay with friends. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. Our rooms do not include minibars, and we understand how convenient a cooling unit can feel after a day exploring the city. The value you perceived also seems to have fallen short, and we regret that the room itself left you wanting. We hope we can welcome you back in the future. Best wishes, Petra DE MEYERE, General Manager

Dear Eric M., We thank you for taking the time to provide us with your feedback. We are delighted that you found our location so convenient and that the public car park beneath the hotel added to the ease of your visit. Your appreciation for the blend of technology and human assistance during check-in means a lot to us, and we are glad our team member could help you find a place to eat. It is also lovely to know that you enjoyed the decoration of your room and its functionality, along with the cleanliness throughout the hotel. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. The layout of our reception aims to offer both efficiency and personal support, and we regret that it felt less welcoming than you would have preferred. We also understand that the lobby did not feel as cosy as it could have, and we take note of your impression. The compact arrangement of the toilet in your room reflects the constraints of our historic building, though we acknowledge it can feel tight. We are also sorry that your sleep was not as restful as it should have been, and we appreciate you flagging your preference for natural feather bedding. Nonetheless, we are happy that the self check-in process, combined with a staff presence, gave you the reassurance you needed on arrival. Finally, your kind words about the spotless condition of the bathroom and reception area confirm our team’s dedication to high standards. We all hope we have the pleasure of seeing you again. Best regards, Petra DE MEYERE, General Manager

Dear Dick, We are delighted that you found our hotel so central and enjoyed the convenience of the underground parking. It is wonderful that you appreciated the many restaurants, shops and historical buildings all within walking distance. The entire team hopes to see you again in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Darren, Thank you for choosing us. We are delighted that you found our team so polite and helpful from check-in right through to check-out. It is great to know that we could explain everything clearly about the meals and dining options during your stay. Our staff take real pride in making every guest feel welcome, and your words confirm we are on the right track. It would be a pleasure to welcome you back in the future. Kind regards, Petra DE MEYERE, General Manager

Dear Michael, We thank you for taking the time to provide us with your feedback. We are delighted that you found our location so convenient, with the city centre and train station both within a short walk. We are also pleased that your check-in was swift and that you appreciated the rain shower and the cleanliness of your room. However, we are sorry that the euro conversion charge came as a surprise during booking and that you felt uneasy about financial security during your stay. Our team is always on hand to address any concerns. Nonetheless, we are glad that booking through the ALL App was straightforward and that your family trip brought you to our colourful, newly renovated hotel in the heart of Bruges. We would love to have you return in the future. Kindest regards, Petra DE MEYERE, General Manager

Dear Alan M., Thank you for sharing such a valuable review. We are pleased that our location in the heart of the historic centre suited your family trip so well. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our breakfast service is hosted at the Novotel across the inner courtyard, a short walk from our entrance, and our team is always on hand to assist with directions. Your in-room amenities should be refreshed daily by housekeeping, and we regret that this was not the case during your visit. We have also noted your remarks about the connection speed and will look into this with our technical team. Nonetheless, it is rewarding to know that despite these inconveniences, you still appreciated the charm of our colourful rooms and the convenience of our central setting. We hope that we have the pleasure of welcoming you back in the future. Best regards, Petra DE MEYERE, General Manager

Dear Ian, Thank you for choosing us and for sharing your review. We are delighted you found our location so convenient for your short stay. You also appreciated your room, and we are glad it felt clean and quiet. It is great to hear that it met your needs perfectly for a one-night visit. However, we are sorry that the parking bays felt a bit tight during your stay. The public car park beneath the hotel does have standard dimensions, but we understand that larger vehicles can make manoeuvring more challenging. Nonetheless, we are pleased that our spot in the historic centre made it easy for you to enjoy everything Bruges has to offer. We hope to have the pleasure of seeing you on a future visit. Best regards, Petra DE MEYERE, General Manager

Dear Johan, Thank you very much for your kind feedback. We are glad you found your room comfortable for your business stay. That said, we understand the room felt less luxurious than you might have preferred. Our hotel offers a vibrant, modern design within a restored medieval building, combining character with practical comfort for our guests. Nonetheless, we are pleased that your overall experience left you with a positive impression and a high likelihood of recommending us. The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes, Petra d. MEYERE, General Manager

Beste Gaukje, Bedankt voor uw review. Wat fijn dat u uw verblijf zo comfortabel heeft ervaren. We zijn content dat ons team u zo attent heeft ontvangen bij aankomst, met een kop koffie direct bij het inchecken. Ook uw waardering voor onze housekeeping medewerkers doet ons veel plezier. We geven uw complimenten graag aan hen door. Uw opmerking over de gordijnen nemen wij mee in onze evaluaties. Ons kleurrijke hotel ligt midden in het historische centrum van Brugge, dicht bij de markt en de Reien. En we vinden het fijn dat u zo van de charme heeft genoten, en dat u daardoor zeker een keer wilt terugkomen. Graag verwelkomen wij u bij uw volgende bezoek aan Brugge wederom voor een prettig verblijf. Met vriendelijke groeten, Petra DE MEYERE, General Manager

Dear Tatevik, Many thanks for your valuable feedback. We are delighted that you enjoyed our breakfast buffet and the unique design of our hotel. That said, we are sincerely sorry that the cleanliness of the bathroom fell short of your expectations. We take the upkeep of our rooms very seriously and our housekeeping team is always available to address any oversight on the spot. Nonetheless, we are pleased that our location in the heart of the historic centre added to your stay. We hope you were able to explore the nearby canals and the Beguinage just a short stroll away. It would be a pleasure to have you return on another occasion. Kind regards, Petra DE MEYERE, General Manager

Dear Tim, We appreciate you letting us know about your recent visit. We are delighted that our central location worked so well for your trip. It is great to know you enjoyed the comfort of our hotel and that our team’s helpfulness stood out. We are also glad the parking options suited your needs as a motorcyclist. Kind regards, Petra DE MEYERE, General Manager

Dear Felix, We sincerely apologize that your experience fell short in several areas. Our location in the heart of Bruges, surrounded by the city’s picturesque canals, means that insects can be more noticeable at certain times of the year. For your comfort, mosquito repellent devices are available at reception. Our team is always on hand to help with any aspect of your stay, and we regret that we were not made aware of your discomfort while you were with us. We also note your concerns about the room, its upkeep and the perceived value, and we are sorry these elements did not align with what you expected. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Petra DE MEYERE, General Manager

Dear Karina, Many thanks for your valuable feedback. We are delighted that your adjoining rooms suited your family trip so well and that our central location made coming and going effortless. It is also lovely that the lobby coffee machine added a little comfort to your days and that you appreciated the view from your room. Our team was pleased to assist you during the self check-in, and we are glad the early luggage storage gave you more freedom to explore the city. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience you encountered in the bathroom, particularly the condition of the fittings and the limited space. The layout between the toilet and the wall can feel tight for taller guests, and while the recent renovation brought some improvements, the original architecture does impose certain constraints we cannot fully alter. Nonetheless, we are happy that the warmth of our team left a positive mark on your visit and that you were able to settle in comfortably with your family. It is rewarding to know that these moments of genuine care stood out during your stay. We hope to have the opportunity to welcome you again. Kind regards, Petra DE MEYERE, General Manager

Dear Ulrike, Thank you very much for your feedback. We are delighted that you found our check-in and check-out so quick and easy, and that you enjoyed our breakfast buffet. However, we are sorry that the atmosphere of your room did not meet your expectations. Our design embraces bold, colourful choices that step away from the ordinary, and we regret that this style did not appeal to you. Nonetheless, we are glad that our location in the heart of the historic centre worked well for your trip with friends, and we hope you were able to explore the many nearby sights. We would love to welcome you back. Best regards, Petra DE MEYERE, General Manager

Dear Sean, Thank you for reviewing your visit. We are pleased that your stay was comfortable overall and that our colleague on Saturday morning was able to assist you so promptly. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. We regret that the initial response to your concern was not as swift as it should have been. Our team is always available to resolve technical matters on site, and a faster room change would have been the right course of action. The inconvenience caused by the persistent disturbance through the night is something we take seriously. Nonetheless, we are glad that the situation was ultimately addressed to your satisfaction and that you could settle into a different room. We hope we have the opportunity of seeing you again in the future. Kind regards, Petra DE MEYERE, General Manager