ibis Brugge Centrum 3 stars

Customer review rating (ALL Rating) 4.2/5 1,562 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • In the heart of the historic centre

  • Restaurants and bars around the corner

  • Train station within walking distance

  • 24/7 bar with drinks and bites

  • Paid indoor parking available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis Brugge Centrum

Katelijnestraat, 65 A
8000 BRUGGE
Belgium

GPS:51.202169, 3.226601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar

LE RESTAURANT

Restaurant only for groups on demand

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,562 reviews

TripAdvisor Rating  4.0/5  2,884 reviews

Excellent hotel close to historic centre

TripAdvisor rating 5.0/5

JL207 Couples - TripAdvisor review

We stayed for the Christmas market which was a 10 minute walk. There was a good priced car park next door although not part of hotel and filled up fast. Staff were super helpful and friendly. The room was comfortable but basic. The restaurant was cosy with a pleasant continental style breakfast.

Dear Guest, We are delighted to hear about your experience and appreciate you taking the time to share it. Thank you for acknowledging the convenience of our location, which is indeed just a short walk from the historic centre and the festive Christmas market. We're also glad to hear that our staff made a positive impression with their helpfulness and friendliness, as we strive to provide excellent service. It's great to know that you found our rooms to be comfortable, providing a good night's rest with our 'Sweet Bed by ibis'. We understand that the car park can be busy during peak times, and we appreciate your feedback on this matter. While the car park is public and not under our control, we're pleased to offer a central location with parking options nearby. We're happy you enjoyed the cozy atmosphere of our restaurant and the continental breakfast options from our extensive buffet. We look forward to welcoming you back for another pleasant stay, Warm regards,

Don't Stay Here

Customer review rating 1.0/5

James S. Couples - Confirmed reviews ALL

NO tea or coffee making facilities in Bedroom. Shower turning hot and Cold, having to climb into the bath at 80 years old, slippy bath, WC too close to the wall for comfort, no shaving point, pathetic hairdryer, no seal between shower screen and bath so floor ended up wet and slippery too. Bedroom tiny could hardly get out of bed it was so close to the wall. bed uncomfortable pillows not supportive, One room light not working - reported nothing done. Half the TV channels not working - reported not rectified. Heating inadequate. Swimming pool advertised was in nearby Novotel which was closed for refurbishment. Breakfast poor, no mixed fruit, no bacon, hot food offerings the same everyday. Cold meats cheap and poor quality. This is the second time I've felt annoyed enough to complain the first being ibis Gent. We will not be using ibis again. BE WARNED.

Dear Tony, Thank you for sharing your review. We're truly sorry to hear about the aspects of your stay that did not meet your expectations. We understand the importance of comfortable amenities for our guests, and while our rooms are designed with the Sweet Bed by ibis for sleeping comfort, we regret that you did not find the bed and pillows to your liking. Regarding the bathroom facilities, we acknowledge that the combination of shower and bathtub may not be ideal for everyone, and we take note of your concerns about safety and functionality. Our team is always on hand to assist with any in-room issues, such as lighting or TV channels, and we apologize if these were not resolved to your satisfaction during your stay. We also recognize the importance of a satisfying breakfast to start the day and regret that our offerings did not meet your expectations. Please rest assured that we continuously strive to provide a variety of quality options for our guests. We value all feedback as it helps us to improve our services and ensure a more pleasant experience for all our guests. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

Don't Go Here

TripAdvisor rating 2.0/5

Beer-Finder TripAdvisor review

NO tea or coffee making facilities in Bedroom. Shower turning hot and Cold, having to climb into the bath at 80 years old, slippy bath, WC too close to the wall for comfort, no shaving point, pathetic hairdryer, no seal between shower screen and bath so floor ended up wet and slippery too. Bedroom tiny could hardly get out of bed it was so close to the wall. bed uncomfortable pillows not supportive, One room light not working - reported nothing done. Half the TV channels not working - reported not rectified. Heating inadequate. Swimming pool advertised was in nearby Novotel which was closed for refurbishment. Breakfast poor, no mixed fruit, no bacon, hot food offerings the same everyday. Cold meats cheap and poor quality. This is the second time I've felt annoyed enough to complain the first being ibis Gent. We will not be using ibis again. BE WARNED.

Dear Guest, Thank you for sharing your review. We are sorry to hear about the aspects of your stay that did not meet your expectations. We understand the importance of having a comfortable and safe bathroom experience, and although our bathrooms are equipped with a combined shower and bathtub, we regret any inconvenience you faced. Our rooms are designed with the Sweet Bed by Ibis for comfort, and we receive positive feedback on their quality, so we are sorry to hear about your discomfort. We apologize for any issues with the room amenities and will ensure our maintenance team addresses the light and TV channels promptly. Regarding the heating, our system is centrally controlled, but room temperatures can be adjusted to guest preference. We have taken note of your comments on the breakfast selection and will look into diversifying our offerings. For future stays, please remember that our front desk is available 24/7 to assist with any immediate needs or concerns. We hope you will come and stay with us again. Best wishes,

Ideal location and enjoyable stay

Customer review rating 4.0/5

Roger B. Friends - Confirmed reviews ALL

Everything was fine as it always is when I stay at this hotel, However, now that the bedrooms have hard flooring rather than carpet the noise from rooms above is loud and annoying especially during the night.

Usual Ibis high standard

Customer review rating 5.0/5

Michael F. Couples - Confirmed reviews ALL

Very central location, friendly staff, clean room

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Other web-users rate our hotel

  • 1,355 reviews 9.5/10 Location
  • 1,603 reviews 4.2/10 Room
  • 982 reviews 9/10 Service
  • 24 reviews 5.7/10 WiFi
  • 931 reviews 4.1/10 Comfort
  • 681 reviews 7.6/10 Breakfast
  • 493 reviews 5.9/10 Cleanliness
  • 360 reviews 3.2/10 Vibe

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