ibis Brugge Centrum 3 stars

Customer review rating (ALL Rating) 3.9/5 851 reviews

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ibis Brugge Centrum - Image 1
ibis Brugge Centrum - Image 2
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Katelijnestraat, 65 A, 8000 BRUGGE, Belgium

Description

Hotel extras

  • In the heart of the historic centre

  • Restaurants and bars around the corner

  • Train station within walking distance

  • 24/7 bar with drinks and bites

  • Paid indoor parking available

Our accommodation(s)

Hotel location

ibis Brugge Centrum

Katelijnestraat, 65 A
8000 BRUGGE
Belgium

GPS:51.202169, 3.226601

Telephone
Fax +32 50 33 64 19

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

NovoMe by NOVOTEL

We're guided by a simple belief: your home is our home. Savour a delicious, balanced menu and carefully crafted drinks, in spaces that are designed around you it's the 'me' in Novo-me. Perfect if you're looking to unwind or connect.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  851 reviews

TripAdvisor Rating  4.0/5  2,920 reviews

Very poor

TripAdvisor rating 2.0/5

Kenny A Friends getaway - TripAdvisor review

Previously had a better experience here but due to changes this visit was very poor. I do not like having accommodation in one bio and walking to another for meals and drinks. The whole building was not friendly and is now basically an annex of Novotel hotel which is next door and far better and accommodating. Do not recommend this place whilst it is being renovated. Accor should be advising people of these renovations prior to their bookings.

Awful

TripAdvisor rating 1.0/5

JPaul3442 TripAdvisor review

If you're on a really low-budget trip, this hotel could work for you, as the location is good. But if you're not on a low-budget trip, well, to put it frankly, it's a bad hotel. The rooms are tiny and very dated. To adjust the heat, you have to crawl under a desk and twist a metal screw with your fingers. The hallways are very noisy. The road is right beneath most windows. Our hair drier didn't work. The shower head fell off the tube. Also, the Ibis has no amenities. Its guests check in across a courtyard, at the Novotel, eat breakfast at the Novotel, ask questions at the Novotel, etc. There is no one working at the Ibis. It's really just a terrible hotel, and I've stayed at thousands of hotels on six continents. I'm really surprised, actually, that Accor (the parent company) would have such an awful property. But again, if you traveling on a low budget, and don't mind these problems, it could work for you.

Poor facilities.

Customer review rating 2.0/5

David H. Friends - Confirmed reviews ALL

We asked at reception if we could get a cup of coffee and we were rudely told that " Can't you see that the bar is no longer there and if you want a coffee, go across to Novotel and get one there" This is the worst Accor stop I've ever experienced.

Dear David, Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our facilities and interaction with our staff did not live up to expectations. Our guests' comfort is a top priority, and we understand the importance of clear communication and polite service. We have shared your feedback with our front desk team to ensure that our service standards are upheld and our guests feel welcome at all times. Additionally, our hotel description states that certain amenities have transitioned to the Novotel hotel across the courtyard. This is part of a new concept for ibis and Novotel, aimed at enhancing our guests' experience. We regret any inconvenience this may have caused you. We hope you will consider staying with us again in the future. Best regards, Petra DE MEYERE, General Manager

Not great

Customer review rating 2.5/5

Damon L. Families - Confirmed reviews ALL

Hotel in middle of a lot of work ,no air con , rooms very hot and unable to control heating you should make customers aware of this b4 they arrive

Dear Damon, We appreciate the time you took to provide this feedback. We are pleased that you found the booking process satisfactory. Our team strives to make reservations as smooth as possible for our guests. However, we sincerely apologize for any discomfort you experienced during your stay. While we are not currently undergoing renovations, we understand that some maintenance work on our air conditioning system may have given that impression. We regret that this affected your comfort. Our rooms are equipped with centralized climate control, allowing guests to adjust temperatures within a certain range. We are sorry that this system did not meet your expectations. Your feedback is valuable, and we will review our communication processes to ensure future guests are well-informed about any ongoing maintenance that might impact their stay. We appreciate your understanding as we work to maintain and improve our facilities for all our guests. We hope you will give us another opportunity to provide you with a more comfortable experience in the future. Best regards, Petra DE MEYERE, General Manager

Well located but not like other Ibis

Customer review rating 2.0/5

Guido B. Couples - Confirmed reviews ALL

Hotel was very well located and with a public park very close. The only good side was the breakfast, room was very small, there was a air conditioning-heat pump that could be used as heater as well but was switched off, wc in bathroom was in a wrong position and use it is hard, no heating in bathroom, heating in the room was only an electric one under the window and it was without regulation because somebody took out the thermostat knob and put it on maximum, I had to move it in a middle position to get a suitable heating, lighting was very poor, the bed was uncomfortable....

Dear Guido, We appreciate you taking the time to share your feedback about your recent stay. We are pleased that you enjoyed our breakfast offerings. Our extensive breakfast buffet is designed to provide a great start to the day for our guests. However, we regret to learn that certain aspects of your room did not meet your expectations. Our rooms are designed to combine modern comfort with the charm of our ancient medieval building and we aim to maximize the available space. We apologize for any discomfort you experienced with the room temperature. Our centralized climate control system allows for in-room temperature adjustments, and we're sorry if this wasn't functioning as it should. Regarding the bathroom layout, we're constantly looking for ways to improve within the building's architectural constraints and we appreciate your feedback. Additionally, the lighting in our rooms is designed to create a cozy atmosphere, but we understand it may not suit everyone's preferences. Finally, we're disappointed to hear that you found the bed uncomfortable. Our rooms are equipped with the Sweet Bed by ibis, which typically receives positive feedback for its comfort. Nonetheless, we're glad you appreciated our hotel's location. Being situated in the heart of Bruges, near attractions like the Diamond Museum and the Holy Blood Basilica, as well as the main shopping streets, is one of our key advantages. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Petra DE MEYERE, General Manager

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Other web-users rate our hotel

  • 1,178 reviews 9.4/10 Location
  • 1,364 reviews 3.6/10 Room
  • 759 reviews 8/10 Service
  • 12 reviews 5.8/10 WiFi
  • 764 reviews 3.3/10 Comfort
  • 564 reviews 7.7/10 Breakfast
  • 397 reviews 4.7/10 Cleanliness
  • 342 reviews 2.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.