ibis Genève Centre Lac 3 stars

Customer review rating (ALL Rating) 4.4/5 964 reviews

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Description

Hotel extras

  • Just a 5-minute walk from Cornavin Train Station and the Lake.

  • Free public transport pass provided on arrival

  • Bar open 24 hours

  • Self-service private luggage storage (paying service)

  • Co-working spaces and free WIFI

Our accommodation(s)

Hotel location

ibis Genève Centre Lac

26 Rue De Berne
1201 GENEVA
Switzerland

GPS:46.210481, 6.146282

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS BAR

The perfect place to relax and socialize in a laid-back setting with a variety of drinks and snacks to satisfy everyone's tastes. Perfect for informal gatherings or casual business meetings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  964 reviews

Customer review rating 4.5/5

Juan E. M. Business - Confirmed reviews ALL

Pretty great.

Customer review rating 3.0/5

Dany A. Families - Confirmed reviews ALL

I recently stayed at the Ibis Genève Centre Lac, booking three rooms. While the male staff members were excellent and very helpful, my experience was significantly marred by the unprofessional behavior of one female receptionist with dreadlocks. ​Key Issues: ​Unprofessional Conduct & Language: This staff member lacked the professional grooming and welcoming demeanor expected at a front desk. Most notably, her language was highly inappropriate for a hotel setting; she asked us, "Qui dort avec qui ?" (Who is sleeping with whom?). This is a very blunt, informal, and unprofessional way to inquire about room assignments. ​Lack of Communication: I arrived early and was happy to wait in the lounge. However, she made me feel completely unseen while she spent time chit-chatting, ignoring the fact that I was waiting right in front of her. It was only at 3:00 PM that she finally informed me she would "check" if the rooms were ready. I fail to understand why there was no proactive follow-up or why I was only updated so late. ​Technical & Logical Issues: Once in the room, the TV could not be connected to the Wi-Fi. Furthermore, she gave a confusing explanation regarding the 24/7 coffee, claiming I could be charged for milk because it wasn't currently inside the machine. ​Concerning Bias: ​Most upsetting was the clear bias in her service; she was noticeably more helpful and courteous to white guests. It was shocking to experience this discriminatory tone, especially as we both come from African countries. Whether it was because I may appear of Indian descent or otherwise, the bias was evident and made me feel unwelcome. ​The rest of the staff were excellent, but this individual's behavior was unacceptable. I hope management takes this feedback seriously.

Customer review rating 4.0/5

Georges-olivier C. Business - Confirmed reviews ALL

I was positively surprised about the revamping of the hotel ll as well as the comfort of the comfort room. I understood what was the meaning of the little heart on the uniform with a very nice and professional team that was present.

Customer review rating 0.5/5

Zacharie A. N. Solo - Confirmed reviews ALL

My stay at this hotel was overall very disappointing. While the room and bedding were in line with what you would typically expect from an Ibis hotel, the experience was severely impacted by the location and noise levels. I was given the room 329, and unfortunately, it turned out to be extremely noisy, especially at night. On Saturday, the situation was particularly bad and I couldn’t fall asleep until around 5 a.m. due to constant loud noise coming from the street. Groups of people were shouting and making a lot of disturbance well into the early hours. It’s frustrating because I used all my reward points and a good night’s sleep is a basic expectation when staying at a hotel, and this was far from achieved. I genuinely feel that I was not given one of the better rooms. I would not recommend this hotel if you are looking for a quiet and restful stay.

Customer review rating 4.5/5

David H. C. C. Families - Confirmed reviews ALL

Kelvin made our stay. Warm, helpful, and genuinely caring. Big thanks to Kelvin!

Other web-users rate our hotel

  • 1,395 reviews 9/10 Location
  • 1,174 reviews 6.8/10 Room
  • 1,269 reviews 9.3/10 Service
  • 27 reviews 7.8/10 WiFi
  • 713 reviews 4.4/10 Comfort
  • 515 reviews 8/10 Breakfast
  • 489 reviews 8.6/10 Cleanliness

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