Rotary Hotel Geneva - MGallery Collection 4.5 stars

Customer review rating (ALL Rating) 4.5/5 1,200 reviews

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Rotary Hotel Geneva - MGallery Collection - Image 1
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18-20, rue du Cendrier, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Fitness room and sauna

  • Connecting and adjoining rooms available upon request

  • Green Key certified

  • Receive a complimentary card on arrival for unlimited use of Geneva's public transportation.

  • Relax on our shaded terrace by the fountain, open from spring to autumn

Our accommodation(s)

Hotel location

Rotary Hotel Geneva - MGallery Collection

18-20, rue du Cendrier
1201 GENEVA
Switzerland

GPS:46.207235, 6.145048

Telephone
Fax +41 22 908 80 81

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

L'ARTISAN

The restaurant features a summer terrace with a decorative water fountain. It serves French and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,200 reviews

Customer review rating 4.5/5

Frederic R. Couples - Confirmed reviews ALL

Agreablr

Cher Monsieur R., Merci beaucoup pour votre commentaire. Nous sommes ravis que votre expérience à l’Hotel Rotary MGallery Genève ait été à la hauteur de vos attentes. Votre satisfaction globale nous encourage à poursuivre nos efforts pour offrir à chaque hôte un cadre aussi agréable. Au plaisir de vous revoir parmi nous, Faustine FERRARI, Front office manager

Customer review rating 4.0/5

Songxian J. Business - Confirmed reviews ALL

Returning for my second stay, I only wish I had chosen this hotel for all my previous trips. The boutique atmosphere, the attentive staff, the restaurant, and that signature ground-floor scent are all wonderful. Regarding room selection, I would actually advise against the most expensive loft in favor of the second-best flat. During my first visit, the loft felt cramped and simply didn't justify the premium price. In contrast, the flat is a significantly better experience; my floor featured a much larger shower area that avoided the inconvenience of standing in a bathtub. Truthfully, it was the quality of the breakfast that originally convinced me to give the hotel a second chance. However, housekeeping consistency remains an issue, as I experienced similar lapses during both stays despite them being a year apart. Small details were often overlooked, such as failing to refill empty napkin boxes or neglecting to provide fresh bottled still water. I also found that I consistently had to request extra laundry bags after my initial service. Furthermore, when I requested memory foam pillows at the start of my week-long stay, I was told they were unavailable due to high demand, yet no one followed up to see if any had become free in the following days. Communication could also be improved, as the operating hours for the housekeeping phone line were never made clear. While every staff member I encountered was polite and professional, these service gaps were notable downsides to my stay.

Dear Mr. Songxian, We appreciate the time you have taken to provide us with your opinion of your stay. We are delighted that our boutique ambiance, attentive team, and signature scent contributed to a memorable experience during your second stay. It is wonderful to hear that you found the flat room’s layout and shower area more fitting for your needs compared to the loft. Your kind words about our breakfast offerings are especially appreciated, as we take pride in crafting a selection that inspires our guests. However, we sincerely regret that some aspects of your stay fell short of your expectations. Please rest assured that your comments regarding housekeeping consistency have been shared with our team to reinforce attention to detail and communication protocols. We understand how important these elements are in creating a seamless experience. Finally, it was a pleasure to welcome you back and we are grateful for your continued loyalty as a valued Diamond member. Our lakeside location remains an ideal base for business travelers, and we hope you enjoyed the convenience of our complimentary transport card during your visit. We hope to welcome you back to the Rotary for your next trip to Geneva. Kind regards, Faustine Ferrari Front office manager

Customer review rating 4.5/5

Phua S. C. Solo - Confirmed reviews ALL

Well located hotel. Close to the train station which is a big plus given how the airport is easily accessible from the train station as well as the nearby towns along the lake. The lovely Rhone is just behind the hotel. The Cathedrale Saint-Pierre Geneva is also within walking distance as are a fair bit of the tourist attractions. The United Nations Office and the Broken Chair sculpture is a short bus ride away - and thank you for the complimentary transport card. It made travelling on Geneva’s public transport, including the train ride to and from the airport so very convenient. The hotel itself is lovely and thank you for the room upgrade. The room was spacious and the amenities were more than adequate. Bed was comfortable and a good night’s sleep was easy to achieved. Nice breakfast spread and it was great that you are given a choice of you want eggs to be done. Great check out experience. Good spread of restaurants and eating places - not only in terms of choice but also price levels. Worth a return anytime in Geneva.

Dear Mr. C., Thank you for taking the time to review your recent stay. We are delighted that your stay at Hotel Rotary MGallery Geneva was memorable. Our priority is to ensure each guest experiences the charm of our location and the comfort we offer. It is wonderful to hear you appreciated the convenience of our proximity to transportation hubs and key attractions. Your mention of the complimentary transport card bringing ease to your travels is particularly heartening, as we aim to make exploring Geneva seamless for our guests. We are also glad your upgraded room provided the spaciousness and amenities needed for restful nights. That said, we truly regret your welcome amenity did not meet expectations. We value our Diamond members deeply and will review this aspect to ensure future stays reflect the quality you deserve. Finally, we are pleased you enjoyed the breakfast variety and our culinary team’s flexibility. Your kind words about the check-out process and nearby dining options confirm we are meeting our goal of creating a holistic experience. We look forward to welcoming you back on future occasions. Best wishes, Faustine Ferrari - Front Office Manager, Front office Manager

Customer review rating 2.0/5

Yiran H. Business - Confirmed reviews ALL

The laundry service damaged my blazer and reacted slowly.

Customer review rating 1.5/5

Priscilla A. Families - Confirmed reviews ALL

Unfortunately, both my mom and I did not enjoy the accommodations here. Between the daily construction, the thin walls where we can hear people running and walking above us, I hated this hotel. With the poor, dingy, decor, under no circumstance should this be considered a five star hotel. Besides the cheap decor, the loud noise, the lack of peacefulness - the food was terrible. We had breakfast included within our stay and the chef couldn’t make simple eggs. I absolutely would not recommend this hotel to anyone, no matter how convenient located.

Dear Ms. A., Thank you for taking the time to review your experience with us. We are grateful for your kind mention of Coraline, whose attentive service reflects our commitment to guest care. Your recognition of her efforts is deeply valued. We sincerely apologize that your experience fell short in several aspects. While our central location offers convenience, we understand the disturbance caused by nearby activities impacted your comfort. Our housekeeping team typically upholds high standards, and we regret any lapses encountered. Additionally, we are reviewing our lobby ambiance to ensure a welcoming environment for all. Nonetheless, we are pleased you found our location convenient for exploring Geneva. Should your travels bring you back, we would be honored to offer a room tailored to tranquility, such as our quieter Signature rooms on higher floors. We hope to welcome you again for an improved experience. Best regards, Faustine Ferrari Front office manager

Other web-users rate our hotel

  • 473 reviews 9.5/10 Location
  • 582 reviews 7.4/10 Room
  • 684 reviews 9.2/10 Service
  • 243 reviews 7.7/10 Breakfast
  • 156 reviews 7/10 Cleanliness
  • 109 reviews 6/10 Amenities

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