Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,719 reviews

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Novotel Genève Centre - Image 1
Novotel Genève Centre - Image 2
Novotel Genève Centre - Image 3
Novotel Genève Centre - Image 4
Rue de Zurich 19, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 Queen Size Bed and sofa

Photo out of - Superior Room with 1 Queen Size Bed and sofa

Spacious and comfortable, the Superior Room features air conditioning, a TV, internet, a Nespresso machine and complimentary bottled water. Maximum occupancy: 3 adults.

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
  • Views: City View or Courtyard View
See availabilities

Spacious and comfortable, the Superior Room features two double beds, air conditioning, a TV, internet, a Nespresso machine and complimentary bottled water. Maximum occupancy: 3 adults.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Special touches designed just for you: terrace, complimentary WIFI, Nespresso machine, complimentary non-alcoholic beverages, slippers and a bathrobe.

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Espresso machine
  • Complementary in room coffee or tea
  • Mini bar with free soft drinksAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Comprising a bedroom, a lounge and two bathrooms. In addition to usual Superior Room services, our Suite offers VIP treatment: soft drinks from the minibar, free phone calls to Swiss landlines and a Nespresso machine.

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Espresso machine
  • Mini bar with free soft drinksAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Telephone
Fax +41 22 909 90 01
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 206 rooms
  • 165 family rooms
  • 14 connecting rooms
  • 206 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express Additional charge
  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Board games available
  • Play area

Well-being

Fitness

  • On site
  • Hammam
  • Sauna room
  • Massage Additional charge

Sports and leisure

Jet-ski

  • Nearby

Skating rink

  • Nearby

Basketball court

  • Nearby

Bowling

  • Nearby

Wind surfing facilities

  • Nearby

Jogging track

  • Nearby

Pedal boat

  • Nearby

Gymnastics course

  • Nearby

Tennis

  • Nearby

Bodybuilding equipment/Gym

  • On site

Rafting

  • Nearby

Boat excursions

  • Nearby
  • On site
  • Indoor parking
  • Public
  • 120 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.69 m / 5.57 ft

  • Parking pricing: 37.85 € 35 CHF Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 7 kVA
  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

GOURMET BAR

Photo out of - GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

Cooking style
International
Chef name
Frederic DULCIS
Capacity
80
Accessibility
Accessible service
Rue de Zurich 19, 1201 Geneva, Switzerland
Telephone +41 22 909 90 00

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

The Novotel Geneve Centre offers a contemporary bar with a modernist touch. This is the ideal place for business appointments or drinks with friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,719 reviews

Customer review rating 4.0/5

Morten S. Couples - Confirmed reviews ALL

Dear Morten, We appreciate your candid feedback; thank you. We are delighted that you found our service and cleanliness to your liking, and that our breakfast gave you a good start to the day. That said, we are sorry that your room felt a bit cold. Our heating system allows individual adjustment within two degrees of the set temperature, and we always have warm blankets and portable heaters available at reception. Do not hesitate to ask our team next time, we are here to help. Nonetheless, we are thrilled that our location worked so well for you. Being a short walk from the lake, the old city, and public transport is something our guests truly value, and we hope you made the most of the strolls along the waterfront. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Nicolas Goureau General Manager

Customer review rating 1.0/5

Aditya R. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Ravi D. Business - Confirmed reviews ALL

Dear Ravi, Thank you for positively reviewing your visit. We are delighted that you find our rooms spacious, modern, and well maintained every time you visit. Our team takes great pride in creating a warm and welcoming atmosphere, so knowing you feel well looked after means a lot to us. We are also pleased that our high standards of hygiene and cleanliness continue to meet your expectations, especially as a regular guest who notices the details. We all hope to welcome you back in the future. Best wishes, Nicolas Goureau General Manager

Customer review rating 5.0/5

Faisal S. Couples - Confirmed reviews ALL

Dear Faisal, Thank you for positively reviewing your visit. We are delighted that you found our service great and appreciated the cleanliness of your room. It is also a pleasure to know that our breakfast buffet hit the mark, with its wide selection of fresh pastries, fruits, and hot dishes. The entire team look forward to welcoming you back on a future visit. Kind regards, Nicolas Goureau General Manager

Customer review rating 4.5/5

Mohammedalhassa D. Couples - Confirmed reviews ALL

Dear Mohammedalhassa, Thank you for positively reviewing your visit. We are delighted that you found our location so convenient, just a short stroll from the train station, shops, and restaurants. Our team takes great pride in offering a warm welcome right in the heart of Geneva, and it is wonderful to know you appreciated the ease of getting around during your couple’s trip. We would love to have the chance to welcome you back. Kind regards, Gregory Viandaz, Operations Manager

Dear Morten, We appreciate your candid feedback; thank you. We are delighted that you found our service and cleanliness to your liking, and that our breakfast gave you a good start to the day. That said, we are sorry that your room felt a bit cold. Our heating system allows individual adjustment within two degrees of the set temperature, and we always have warm blankets and portable heaters available at reception. Do not hesitate to ask our team next time, we are here to help. Nonetheless, we are thrilled that our location worked so well for you. Being a short walk from the lake, the old city, and public transport is something our guests truly value, and we hope you made the most of the strolls along the waterfront. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Nicolas Goureau General Manager

Customer review rating 1.0/5

Aditya R. Business - Confirmed reviews ALL

I stayed at Novotel Genève Centre on the night of 19th and 20 October and checked out on 21 October 2026. After leaving the hotel, I realised that I had inadvertently left my Apple Watch in my room. When I contacted the hotel, I was informed that housekeeping had not found it. I have subsequently tracked the watch using Apple's Find My service. The watch is no longer showing at the hotel and is now reporting from another location in the Annemasse area. I have retained screenshots showing the location and time (attached). Given these circumstances, I had no choice but to file a report with the Geneva police

Customer review rating 5.0/5

Ravi D. Business - Confirmed reviews ALL

I frequently visit Geneva and I always stay at the Novotel Geneva. The rooms are spacious, modern, clean and well maintained. The hotel staff are also very friendly and are always there to help. Will be back again in the spring time.

Dear Ravi, Thank you for positively reviewing your visit. We are delighted that you find our rooms spacious, modern, and well maintained every time you visit. Our team takes great pride in creating a warm and welcoming atmosphere, so knowing you feel well looked after means a lot to us. We are also pleased that our high standards of hygiene and cleanliness continue to meet your expectations, especially as a regular guest who notices the details. We all hope to welcome you back in the future. Best wishes, Nicolas Goureau General Manager

Customer review rating 5.0/5

Faisal S. Couples - Confirmed reviews ALL

Excellent

Dear Faisal, Thank you for positively reviewing your visit. We are delighted that you found our service great and appreciated the cleanliness of your room. It is also a pleasure to know that our breakfast buffet hit the mark, with its wide selection of fresh pastries, fruits, and hot dishes. The entire team look forward to welcoming you back on a future visit. Kind regards, Nicolas Goureau General Manager

Customer review rating 4.5/5

Mohammedalhassa D. Couples - Confirmed reviews ALL

Hotel is located in great location few minutes' walk from the train station, shops and restaurants.

Dear Mohammedalhassa, Thank you for positively reviewing your visit. We are delighted that you found our location so convenient, just a short stroll from the train station, shops, and restaurants. Our team takes great pride in offering a warm welcome right in the heart of Geneva, and it is wonderful to know you appreciated the ease of getting around during your couple’s trip. We would love to have the chance to welcome you back. Kind regards, Gregory Viandaz, Operations Manager

Customer review rating 4.0/5

Deborah J. D. Friends - Confirmed reviews ALL

The hotel is nice, comfortable, comfy beds, Airco is super quiet and does not blow on top of you - stays a comfortable temperature. Nice bathrooms although the showers could be a bit larger so you can at least bend down when you drop something. Breakfast is way too expensive for what it offers but there are plenty of cafes nearby to enjoy instead. Location is handy for the train station but a bit seedy. I wouldn't walk around alone at night. Good hotel though.

Dear Deborah J., We are delighted that you found our hotel nice and the rooms comfortable. Our team takes pride in offering comfy beds and quiet air conditioning that keeps the temperature just right without blowing directly on you. We are also glad you appreciated the bathrooms, even though the shower size fell short of what you needed. The booking process was smooth for you, and that is exactly what we aim for. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the early check-in felt rigid, and we understand how tiring it is to wait after a long flight. Our team always offers to store luggage while guests relax in the lobby or explore the area. We also hear your thoughts on the breakfast pricing and the egg preparation. Our buffet includes a wide selection of fresh items, and we do offer omelettes and fried eggs at an extra charge. We are sorry for the recurring Wi-Fi login issue, and our front desk is always on hand to help with such technical hiccups. Nonetheless, we are pleased that the location worked well for reaching the train station. To avoid the night life area, just turn right after the hotel exit and in five minutes you will be near the lake with all its family activities. Finally, we are happy that you enjoyed the booking experience on our website. As a Classic member, you can unlock even better rates by booking through the ALL APP and enjoy member-only benefits on future stays. The entire team looks forward to seeing you again in the future. Kind regards, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Catherine A. M. Business - Confirmed reviews ALL

Overall great stay, appreciated that breakfast included some gluten free options. The staff were extremely friendly and helpful. House keeping was great. Overall a great experience!

Dear Catherine A., Please accept our sincere thanks for this glowing review. We are delighted that your business stay with us was such a great experience. Our team takes real pride in being welcoming and helpful, so it means a lot that you felt well looked after. We are also glad our housekeeping team kept everything comfortable and spotless for you. It is lovely that you appreciated the gluten-free options at breakfast. We make sure our buffet caters to different dietary needs, and knowing this made a difference to your morning is wonderful. It would be our pleasure to have you return on another occasion. Very best wishes, Gregory Viandaz, Operations Manager

Customer review rating 3.5/5

Osarume B. A. O. Business - Confirmed reviews ALL

One of the best breakfast buffets I've ever had. Staff was pretty friendly. I was there on business and personal

Dear Osarume B. A. , Thank you for sharing such a valuable review. We are delighted that you found our breakfast buffet to be one of the best you have ever experienced, and it is wonderful to know that our team made you feel warmly welcomed throughout your stay. You mentioned visiting for both business and personal reasons, and we are pleased that our central setting, with its easy taxi access and nearby dining, served you well on both fronts. That said, we are sincerely sorry that the cleanliness of your room fell short of what you had hoped for. Our housekeeping team is committed to high standards, and your gracious mention of their respectful and kind approach means a great deal to us. We will certainly take your observations into careful consideration. Nonetheless, your kind words about our cleaning staff truly stand out, and we are proud to have passed along your appreciation to them. We are also glad that our location made your trip smoother, whether you were heading to meetings or enjoying the local restaurants. We hope to have the pleasure of welcoming you again. Kind regards, Gregory Viandaz, Operations Manager

Customer review rating 4.5/5

Kamlesh M. Business - Confirmed reviews ALL

The only downside occurred when I was returning from a meeting carrying a heavy work bag and shopping. I wanted to give CHF 20 to a mother and child who were begging, but I only had CHF 50 notes. I asked for change at the nearby Ibis on Rue de Berne. Despite explaining that I am an Accor Platinum member and wished to help someone with a child nearby who was begging, the receptionist, Rosie, twice directed me to a shop across the road rather than providing change or explaining why she could not. I was disappointed by the lack of assistance, especially given I was carrying my work bag and shopping. A brief explanation or a little understanding from Rosie would have been appreciated. In contrast, the service at Novotel Centre was excellent. The receptionist immediately provided change for my CHF 50 note without hesitation or question. Unfortunately, I did not get their name, but their helpfulness left a very positive impression, and I will happily stay there again. Kamlesh M.

Dear Mr. M., Thank you for taking the time to share your experience with us! We are delighted to hear that you received a warm welcome from our team at Novotel Centre and that our receptionist was able to assist you promptly. Your kind words are greatly appreciated, and we will be sure to share your feedback with our team. Regarding your experience at the nearby hotel, we cannot judge the behavior of another hotel’s staff, as every hotel has different rules regarding cash exchange. However, we are glad to know that you felt welcome and well assisted by our staff. Thank you once again for your feedback and for choosing Novotel Centre. We look forward to welcoming you back for another pleasant stay. We all hope to welcome you back in the future. Best wishes, Nicolas Goureau General Manager

Customer review rating 3.5/5

Denis L. Families - Confirmed reviews ALL

I asked to be informed that it was our anniversary with my spouse, but unfortunately, we didn’t receive any notifications or congratulations. They kept taking our keys out of the room, and cleaning wasn’t done every day, despite the signs.

Dear Denis, We are delighted that our breakfast buffet left such a positive impression on you. Having learned that we could help you secure a rate that suited your needs also pleases us greatly, as we always aim to offer value to our guests. That said, we are sincerely sorry that several aspects of your stay fell short of your expectations. Please accept our apologies for the inconvenience you experienced with housekeeping and key access. Our daily cleaning follows Green Key standards, and bedsheets are changed every three nights, though towels placed on the floor are always replaced. Our front desk team remains available around the clock to address any concerns such as missing items or forgotten touches, and we deeply regret that these services did not meet the level of care you deserved. We also understand your disappointment regarding your ALL membership status and the difficulty you faced in enjoying its benefits. Unfortunately, we were unable to find any note or notification regarding your anniversary in your reservation. We always do our best to arrange a small special attention for such occasions, and we sincerely regret that we missed the opportunity to make your celebration more memorable. Nonetheless, our central location near Lake Léman makes the hotel an ideal base for discovering Geneva. We hope you were able to take advantage of our sauna and fitness room during your visit, as these spaces offer a quiet retreat after a day of exploring. Guests who book directly through the ALL app can enjoy better rates and exclusive member privileges, and we would be happy to assist you with any future arrangements. We all hope we have the pleasure of seeing you again. Best regards, Nicolas Goureau General Manager

Customer review rating 3.0/5

Vassilios T. Business - Confirmed reviews ALL

Bathroom design is unsanitary. the commode is separate from anything else and to wash hands you need to touch many surfaces. The shower/bathtub room has the weirdest sink arrangement I have seen with water coming from the side. The side tables/stands next to the bed are extremely low and there was a power outlet on only one side of the bed.

Dear Vassilios, We are delighted that you found our personnel to be great during your business stay. However, we are sincerely sorry that some aspects of your experience did not meet your expectations. Your observations about the room layout and furnishings have been noted, and our front desk team is always available to assist with any preferences you may have, such as relocating to a different room when availability permits. For your next visit, we would be happy to arrange an Executive Room, which offers a terrace and additional comfort. Should you need an adapter or any other amenity, reception can provide these items at any time. Nonetheless, our central location places you just a five-minute walk from the lake and a short stroll from the train station, with a complimentary Geneva transport card provided to all our guests. As a Classic ALL member, you can also enjoy better rates by booking directly through the ALL APP, along with member-only benefits. We hope you will consider staying with us again in the future. Best regards, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Sara L. H. Families - Confirmed reviews ALL

Easy check in and out. Rooms located near each other

Dear Sara L., Please accept our sincere thanks for this glowing review. We are delighted that you found our location so convenient and that your check-in and check-out went smoothly. It is great to know your rooms were placed close together, making your family trip even more comfortable. Our team always does its best to accommodate families travelling together, and we are glad it worked out well for you. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Gregory Viandaz, Operations Manager

Customer review rating 2.0/5

Shrenik B. B. S. Families - Confirmed reviews ALL

Location is a little less family area and the service too was not as expected from Accor brand like Novotel.

Dear Shrenik B. B. , Thank you for sharing your thoughts on your recent visit. We are truly sorry to hear that several aspects of your stay did not meet your expectations. The neighbourhood around our hotel is indeed lively, with many restaurants and bars nearby. To avoid the night life area, just turn right after the hotel exit and in 5 minutes you will be near the lake with all its family activities. We understand your concerns about the bathroom layout, and we regret that the configuration of your room was not to your liking. Our reception team is always available to assist with any preferences you may have, and we would have been happy to explore alternative room options for you. We also regret that the service you received did not reflect the warm welcome we strive to provide to every guest. For future stays, we invite you to book directly through the ALL APP, where Classic members can benefit from better rates and member-only advantages. We hope you will consider staying with us again in the future. Best regards, Gregory Viandaz, Operations Manager

Customer review rating 4.5/5

Pauline L. M. Friends - Confirmed reviews ALL

Lovely time, staff are lovely: place is clean as well.

Dear Pauline, We really appreciate your feedback. We are delighted that you found our team lovely and your stay so enjoyable. It is wonderful to know that Louise made a special impression, and we will be sure to share your kind words with her. That said, we are sorry that the internet speed did not meet your expectations. Our hotel offers high-speed WiFi, and our front desk team is always available to help troubleshoot any connection issues during your stay. Finally, we are glad you appreciated the high standards of cleanliness throughout the hotel. Our housekeeping team works hard every day, and your recognition means a lot to us. We look forward to the pleasure of seeing you again. Best regards, Nicolas Goureau General Manager

Customer review rating 5.0/5

Nadine J. K. P. Couples - Confirmed reviews ALL

The room was spacious and the bed comfortable. We enjoyed our stay.

Dear Nadine, Thank you for your positive feedback. We are delighted that you found our location perfect for your stay. Being steps away from the lake, the train station, and a wide choice of restaurants is something our guests truly value. It is also wonderful to know that your room felt spacious and the bed comfortable. We want every couple to unwind and feel at home, and your words tell us we are on the right track. We are glad the booking process through the ALL App was smooth for you as well. As a Platinum member, you already know that booking directly through the app gives you the best rates and exclusive member benefits. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Nicolas Goureau General Manager

Customer review rating 3.5/5

Cole C. Solo - Confirmed reviews ALL

The staff was great but they need to inform guests to bring a key to open the front door after 11:00 pm / 12:00 AM. My room also smelled as if more moisture was in the air than normal.

Dear Cole, Thank you for taking the time to share your thoughts with us. We are delighted that our team, and Thomas in particular, made a positive impression during your stay. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. We regret that the after-hours entry procedure was not clearly communicated upon your arrival, and we will take this into consideration. Your remarks about the atmosphere in your room have also been noted; our reception team is always available to assist with any concerns during your stay. While the surroundings of the hotel can occasionally be lively, we remain at your disposal to help make your nights as restful as possible. Nonetheless, it means a great deal that you took the time to highlight Thomas’s excellent service. Your recognition will be shared with him personally. We hope to have the pleasure of welcoming you back in the future. Best wishes, Nicolas Goureau General Manager

Customer review rating 3.5/5

Lee M. R. Couples - Confirmed reviews ALL

Good but please improve the aircon in the rooms

Dear Lee M., Thank you for reviewing your visit. We are pleased that you found your stay at Novotel Genève Centre to be a good experience overall. That said, we are sorry that the room temperature did not meet your expectations. Geneva’s environmental regulations limit how low the air conditioning can be set, and our team is always on hand to provide extra fans during the summer months should you need one. Nonetheless, we are delighted that our central location and the comfort of your room contributed positively to your visit. We look forward to welcoming you back for another visit. Best wishes, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Juan C. J. M. Business - Confirmed reviews ALL

Extremely satisfied, very nice hotel and efficient staff

Dear Juan C., Thank you very much for your kind feedback. We’re glad our location and facilities suited your business trip and that our efficient team made a positive impression. It’s great your Platinum status added value to your stay and that booking via the ALL App was convenient. We would be delighted to welcome you back on another occasion. All the best, Gregory Viandaz, Operations Manager

Customer review rating 2.0/5

Awazele F. Couples - Confirmed reviews ALL

First, it was my husband's birthday, naturally a receptionist would even notice and acknowledge and sth however small be done. First I even told the receptionist the night before but the reaction was like I just wanted a freebie...that is the primary reason why I chose not to have the dinner and drinks in house. I just spent what I had already paid for the accommodation and that was it.

Dear Awazele, Your feedback matters to us. We are truly sorry to hear that several aspects of your stay did not meet your expectations. The arrival and check-in process clearly fell short of the warm welcome we strive to provide. We understand how important special occasions are, and we regret that your husband’s birthday was not acknowledged with the care it deserved. Our team is always available to make moments like these feel memorable, and we are disappointed that this opportunity was missed. Your comments about the handling of your early arrival and the tone of the interaction have been noted with close attention. We know that a flexible and courteous approach makes all the difference, and we are sorry that this was not your experience. The value you perceived from your stay did not reflect the standards we aim to deliver, and we take that feedback seriously. As a Classic member of ALL Accor, you can enjoy up to 10% off when booking directly through the ALL APP, along with member-only benefits that enhance every visit. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Gregory Viandaz, Operations Manager

Customer review rating 2.5/5

Khaled A. A. A. Families - Confirmed reviews ALL

It was ok

Dear Khaled A., Thank you for taking the time to share details of your recent visit. We are pleased that you appreciated the cleanliness standards, breakfast variety, smooth departure process and welcome drink during your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand your concern about the room configuration and regret that the accommodation arrangements did not suit your preferences. As a Silver member of our ALL loyalty program, you can enjoy better rates by booking directly through the ALL App and access member-only benefits. Our team is always available to assist with any requests during your stay to ensure your comfort. We hope to welcome you back in the future. Best regards, Gregory Viandaz, Operations Manager

Other web-users rate our hotel

  • 1,076 reviews 8.8/10 Location
  • 1,179 reviews 7/10 Room
  • 1,417 reviews 8.6/10 Service
  • 13 reviews 8.2/10 WiFi
  • 546 reviews 8.4/10 Breakfast
  • 425 reviews 8.5/10 Cleanliness
  • 222 reviews 6.1/10 Amenities
  • 5 reviews 1.7/10 Pool

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