Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,707 reviews

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Novotel Genève Centre - Image 1
Novotel Genève Centre - Image 2
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Rue de Zurich 19, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

Our accommodation(s)

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Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Telephone
Fax +41 22 909 90 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,707 reviews

Customer review rating 4.0/5

Christina N. Business - Confirmed reviews ALL

Clean room and welcoming front desk staff. Very hot in room despite lowering air temperature.

Dear Christina, Thank you for writing a review. We’re delighted your room met your expectations and our team provided a warm welcome. We hope you were able to enjoy our central location near Lake Geneva, perfect for exploring the city’s business and cultural highlights during your stay. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, Nicolas Goureau General Manager

Customer review rating 5.0/5

Abdulaziz A. A. Families - Confirmed reviews ALL

Great

Dear Abdulaziz, Thank you for taking the time to share your feedback. We’re thrilled your family enjoyed our central Geneva location and services tailored for memorable stays. As a Platinum ALL member, you might appreciate booking directly through the ALL app next time to access exclusive rates and priority room preferences. Your perfect recommendation score motivates our team to keep delivering experiences that make every guest feel special. We would be delighted to welcome you back on another occasion. All the best, Nicolas Goureau General Manager

Customer review rating 0.5/5

Roger S. Business - Confirmed reviews ALL

Forgot my breakfast TWICE, and accused me of not putting through the order even though I spent 10 minutes on the phone ordering. Very bad service. Unreliable. I also needed to cancel one night and there was zero flexibility because of my rate.

Dear Roger, It is disheartening to learn that we fell short of your expectations. We appreciate your loyalty as an ALL Accor Classic member and are glad our team could assist with your initial request. However, we sincerely apologize for the shortcomings in your dining experience and reservation adjustments. Our breakfast orders require strict confirmation protocols, and we regret any miscommunication during this process. Regarding your cancellation request, we follow flexible policies where possible and will review this internally. Your feedback about the arrival experience has been shared with our front desk team to reinforce our service standards. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Nicolas Goureau General Manager

Customer review rating 5.0/5

Andrea C. Business - Confirmed reviews ALL

Arrived late in the evening. Very friendly and efficient reception team could go quickly in the room to sleep

Dear Andrea, Thank you for positively reviewing your visit. We’re thrilled your stay at Novotel Genève Centre met your expectations. Our team takes pride in providing swift service for late arrivals, and we’re delighted you found your room comfortable. Your mention of our cleanliness standards is particularly encouraging as we strive to maintain a fresh environment for every guest. As a Classic member, remember you can enjoy exclusive rates by booking directly through the ALL app for your next business trip. We look forward to seeing you again. Best wishes, Nicolas Goureau General Manager

Customer review rating 4.5/5

William P. M. Business - Confirmed reviews ALL

Location, staff, and rooms all excellent

Dear William P., Thank you for this high rating. We’re thrilled you had such a positive experience at Novotel Genève Centre. Our team takes pride in delivering excellent service, and we’re delighted our front desk colleagues made such a memorable impression. Your appreciation for our well-maintained rooms and central location near Geneva’s highlights truly valued. As a Classic ALL member, we hope you’ll continue enjoying better rates and exclusive benefits when booking directly through the ALL app. The entire team looks forward to welcoming you back for a future visit. Kind regards, Nicolas Goureau General Manager

Other web-users rate our hotel

  • 1,120 reviews 9/10 Location
  • 1,209 reviews 7.1/10 Room
  • 1,415 reviews 8.3/10 Service
  • 18 reviews 7.7/10 WiFi
  • 561 reviews 8.3/10 Breakfast
  • 442 reviews 8.3/10 Cleanliness
  • 6 reviews 5.6/10 Sustainability
  • 6 reviews 1.4/10 Pool

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