Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,039 reviews

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Rue de Zurich 19, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

Our accommodation(s)

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Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Telephone
Fax +41 22 909 90 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,039 reviews

TripAdvisor Rating  3.7/5  1,735 reviews

Soso

Customer review rating 3.0/5

B Business - Confirmed reviews ALL

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found your room to be clean and tidy, as we pride ourselves on the hygiene and neatness of our accommodations to ensure a comfortable stay for our valued guests. However, we regret to learn that our pillow size did not meet your expectations and that the reception experience was not as prompt as it should have been following such a significant event in our city. We understand the importance of a restful night’s sleep and a smooth check-in process, and we apologize for any inconvenience caused. Moreover, we acknowledge that our breakfast offerings fell short during the replenishment of popular items such as yogurt and toppings. Finally, we understand that our pricing during busy periods should reflect the quality of service and amenities we aim to provide consistently. We hope that the central location of Novotel Genève Centre and its proximity to key attractions, such as Lake Léman and Notre-Dame Basilica, added value to your visit. Our goal is always to create a memorable experience for our guests, and we trust that the convenience and charm of our surroundings served you well. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Nicolas Goureau General Manager

good hotel for a business trip

Customer review rating 4.0/5

Jhr1 Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted that you found our hotel suitable for your business needs and appreciated our central location in Geneva, providing ease of access to various local amenities and transportation options. Nonetheless, we understand that you had concerns regarding the style and functionality of our rooms, including the windows. We strive to maintain a modern aesthetic that aligns with the Novotel brand, and we take all guest feedback into consideration as we continue to make improvements. While our standard rooms have fixed windows for safety and environmental regulations, we’re happy to offer executive rooms with balconies and opening windows for guests who prefer this option on their next stay. Finally, we are pleased that the overall proposition of Novotel Genève Centre, including our comprehensive facilities such as the on-site restaurant, fitness center, and meeting rooms, met your expectations for a comfortable and convenient business trip. We hope we will have the opportunity to see you again in the future. Best regards, Gregory Viandaz Operations Manager

excellent check in process

Customer review rating 5.0/5

Hans V. D. M. Business - Confirmed reviews ALL

Dear Hans, Thank you very much for this kind review of your recent stay. We are pleased to have received a 100% rating from you. We look forward to seeing you again soon. Best regards, Gregory Viandaz Operations Manager

Good location poor customer service

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are pleased that you found our location to be great, with convenient access to the many attractions of Geneva, such as Notre-Dame Basilica, Bains des Pâquis, and the vibrant lakefront area. We regret to hear about your dissatisfaction with our service. Providing a welcoming and professional environment for all our guests is a priority for us, and it seems we have fallen short in this regard during your stay. We are also mindful of your preference for more vegetarian options and will take this into consideration as we continuously update our Gourmet Bar menu offerings. We understand that these aspects significantly impacted your overall experience, and for this, we sincerely apologize. Nonetheless, it is our hope that the central location and proximity to Lake Léman and public transport, which offer seamless access to the city, might encourage you to consider staying with us again. Our team remains at your service for any future visits, and we are committed to ensuring a more pleasant and fulfilling experience. We hope we will have the opportunity to see you again in the future. Best regards, C.

Well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you very much for this kind review of your recent stay. We are thrilled to hear that your stay with us was a pleasant one. It is wonderful that you appreciated our hotel’s prime location and the convenient connections to public transportation. Nestled in the heart of Geneva, our proximity to the train station and easy access to buses and trams is indeed one of the highlights that our guests enjoy, not to mention the complimentary transport card that allows for hassle-free exploration of the city. We look forward to seeing you again soon. Best regards, Gregory Viandaz Operations Manager

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Other web-users rate our hotel

  • 1,175 reviews 8.9/10 Location
  • 1,291 reviews 7.3/10 Room
  • 1,375 reviews 8.5/10 Service
  • 19 reviews 8.4/10 WiFi
  • 630 reviews 8.1/10 Breakfast
  • 513 reviews 8.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.