Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,791 reviews

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Novotel Genève Centre - Image 1
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Rue de Zurich 19, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

Our accommodation(s)

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Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Telephone
Fax +41 22 909 90 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,791 reviews

Customer review rating 4.5/5

Immad H. B. Friends - Confirmed reviews ALL

However i do not see benefit of online checkin becayse you still need to queue at reception, provide your id and then the staff still perform checks...perhaps the process of onlone checkin should be changed. Allow people to go to dedicated desk or machine to obtain card otherwise no point if you still have to go through everything again

Dear Immad H., Thank you for your valuable feedback. We’re thrilled you had a positive experience at Novotel Genève Centre. Your loyalty as an ALL Accor member is greatly valued, and we’re glad our Classic status benefits contributed to your stay. Booking through our app ensures you enjoy the best rates and exclusive perks we’ve designed for our members. That said, we understand your points about the online check-in procedure. While this feature aims to streamline arrivals, we recognize the current setup doesn’t fully meet expectations. Our team is continually refining processes to balance efficiency with personalized service. Please note that as per Geneva regulations, it is mandatory for us to verify identification documents, including passports, upon check-in, which may contribute to the additional steps you’ve mentioned. We hope you managed to explore our central location near Lake Léman and Geneva’s vibrant attractions during your friends’ trip. Your insights help us enhance every guest’s journey, and we appreciate your thoughtful suggestions. We hope to have the opportunity to welcome you back again on a future occasion. Best regards, Gregory Viandaz, Operations Manager

Customer review rating 4.0/5

Allan A. D. S. Friends - Confirmed reviews ALL

Very good experience the only advice is to the front desk staff you should be more friendly, be more interested in your guest, help with suggestions and smile.

Dear Allan, Thank you for choosing our hotel and for sharing your review. We are delighted to hear that our breakfast offerings and central location contributed positively to your stay. We sincerely apologize that some aspects of your experience did not meet your expectations. Our team is committed to creating a welcoming atmosphere, and we will address your comments to ensure every guest feels valued and assisted. Nonetheless, we’re glad our proximity to Geneva’s vibrant attractions and transport links added convenience to your trip. As a valued ALL member, you can enjoy exclusive rates by booking directly through our app for future visits. We hope to welcome you for an improved experience in the future. Best regards, Nicolas Goureau General Manager

Customer review rating 4.0/5

Erlina W. Business - Confirmed reviews ALL

The room is comfortable, the location of the Hotel is very spot on. However, the receptionists, are not very friendly and nice towards customers. Those serving in break fast area are nice. Only the receptionists could have been nicer.

Dear Erlina, We appreciate you sharing your comments with us. We are delighted to hear that you found your room comfortable and appreciated our central location, ideal for both business and leisure. Our breakfast team will be happy to know their hospitality stood out during your stay. However, we sincerely regret that your interactions with our reception team did not meet the warm service we aim to provide. Please know your feedback has been shared with the department for reflection and coaching opportunities. On a positive note, we hope you were able to enjoy our convenient proximity to Geneva’s main attractions during your visit. As a Classic member, you can now book directly through our ALL app for real-time availability updates and exclusive member rates. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Gregory Viandaz, Operations Manager

Customer review rating 2.0/5

Marissa E. M. Business - Confirmed reviews ALL

I booked two rooms - both standard. One was significantly better than the other which was very disappointing.

Dear Marissa E., Thank you for taking the time to share your feedback. We are pleased to know that our central location contributed positively to your business trip. Our team takes pride in being conveniently situated near key transport links and local attractions, providing ease of access for our guests. That said, we sincerely apologize that your experience fell short in some areas. Your comments regarding the room environment have been noted, and we regret any inconvenience caused by the maintenance aspects you mentioned. While our rooms undergo regular updates, we understand the importance of consistent quality and are reviewing our refresh cycles to better meet guest expectations. For immediate assistance with amenities like closet functionality or lighting adjustments, our 24-hour reception is always available to assist during your stay. We also want to acknowledge that our reception team leader did offer to provide you with an alternative room the next day, but unfortunately, we did not have the opportunity to follow up with you on this. We hope to see you again in the future. Kind regards, Gregory Viandaz, Operations Manager

Customer review rating 4.5/5

Jay E. W. Families - Confirmed reviews ALL

Tom at check-in made the process seamless. One of the cleanest hotels we have ever stayed at. Breakfast options were expansive. Nice bar area to wind down and have a cocktail. The rooms were spacious.

Dear Jay E., Please accept our sincere thanks for this kind feedback. We are delighted to hear about your enjoyable stay at Novotel Genève Centre. Tom will be thrilled to know his efforts made your arrival smooth. Our team takes pride in maintaining high standards of cleanliness, and your kind words about our breakfast selections and spacious accommodations are greatly appreciated. Please accept our apologies for the oversight regarding the hair dryer. We ensure all rooms are equipped with them in the bedroom desk drawers, and we regret any inconvenience this caused. n Even so, it’s wonderful that our central location allowed you to explore nearby attractions effortlessly. We hope you found time to unwind in our wellness area after your adventures. We hope to welcome you back soon. Best wishes, Gregory Viandaz, Operations Manager

Other web-users rate our hotel

  • 1,155 reviews 8.8/10 Location
  • 1,247 reviews 7.2/10 Room
  • 1,433 reviews 8.6/10 Service
  • 18 reviews 7.7/10 WiFi
  • 593 reviews 8.2/10 Breakfast
  • 478 reviews 8.3/10 Cleanliness
  • 7 reviews 1.4/10 Pool

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