Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,143 reviews

Best price
guarantee
Novotel Genève Centre - Image 1
Novotel Genève Centre - Image 2
Novotel Genève Centre - Image 3
Novotel Genève Centre - Image 4
Rue de Zurich 19, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Telephone
Fax +41 22 909 90 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,143 reviews

TripAdvisor Rating  3.5/5  1,722 reviews

Disappointing stay,

Customer review rating 2.5/5

Howie Business - Confirmed reviews ALL

I have stayed here a few times before, good location and rooms spacious and clean. However, on this trip I stayed 4 nights, my keys twice had to be reset on my stay, I'd be coming back from dinner get to the lift to find out my key as yet again been locked out. I had to call to get nespresso capsules, was told I can only have 4 pods per stay and after that it would be additional 10CHF for another 4 pods. After I patiently explained I was there with my husband over 4 nights, there wasnt enough pods for each day, then the penny must of dropped and she said oh OK we will provide you with more. Why did I have to ask in the first place. The housekeeping was very slow , wasn't getting done till mid afternoon and then on the last day wasn't even done at all. The standards have dropped considerably which is a shame, I used to enjoy staying here. Won't be returning in a hurry.

Dear Howie, Thank you for taking the time to share your review. We are pleased that you found our rooms spacious and clean. Our hotel offers various room types, including Standard Rooms from 17 m², Superior Rooms from 25 m², and Executive Rooms from 22 m², all designed to provide comfort and ample space for our guests. However, we sincerely apologize for the inconvenience you encountered during your stay. We are sorry to hear about the key card issues you experienced. Our team is reviewing our key card system to prevent such occurrences in the future. Regarding the housekeeping service, we regret that it did not meet our usual standards. We are addressing this with our housekeeping team to ensure consistent and timely service for all our guests. We also apologize for the confusion regarding the coffee pod provision. As a Gold member of our ALL - Accor Live Limitless loyalty program, your comfort is of utmost importance to us. We are reviewing our communication procedures to ensure clear information about our amenities and services. Nonetheless, we are glad that you appreciated our hotel's location. Situated in the centre of Geneva, we are close to restaurants, bars, shops, and just a 10-minute walk from attractions like Notre-Dame Basilica and Bains des Pâquis. We hope you will give us another opportunity to provide you with a more satisfying experience that truly reflects our commitment to exceptional service. Best regards, Nicolas Goureau General Manager

well located and very clean hotel

Customer review rating 4.5/5

Joyce G. Business - Confirmed reviews ALL

One night stay but definitely a restful night and a good breakfast sprea :)

Dear Joyce, Thank you for your recent stay and for taking the time to leave a review. It's wonderful to hear that you had such a pleasant experience with us. We are delighted that you enjoyed our central location, the cleanliness of our rooms, and the quality of rest you experienced. Our team works diligently to maintain high standards of cleanliness throughout the hotel. We're also pleased that you found our breakfast spread to your liking. Our chefs take pride in offering a diverse selection of items, including pastries, fresh fruits, and hot dishes, to cater to various preferences. We hope to welcome you back for another restful stay in the future. Best wishes, Nicolas Goureau General Manager

Exceptional

Customer review rating 5.0/5

Abduly Families - Confirmed reviews ALL

It was a pleasant experience to chose Novotel hotel, however, the location was near to almost all I need , transportation, land marks, shopping, Lake , in addition , the breakfast was grate and the hosts whom handle brake fasts services was so professional specially the lady that speaks four or more languages , finally, I like this hotel and I highly recommend it and I’m definitely I will repeat the booking in this hotel.

Dear Abduly, Thank you for taking the time to share your feedback. It is fantastic that you had such an exceptional experience at Novotel Genève Centre. We are delighted that you appreciated our prime location, which offers easy access to transportation, landmarks, shopping areas, and the beautiful Lake Geneva. Our hotel's central position allows guests to explore the city's attractions effortlessly. It's wonderful to hear that you enjoyed our breakfast service. We take pride in offering a diverse buffet with pastries, salads, bread, pancakes, fruits, yogurts, and cereals, among other delectable options. We're pleased that our multilingual staff, particularly at breakfast, left a positive impression on you. Our team strives to provide professional and personalized service to all our guests, ensuring a comfortable and memorable stay. Your high recommendation means a lot to us. We're glad that our hotel met your expectations in terms of comfort and convenience. As a Classic member of our ALL - Accor Live Limitless loyalty programme, we hope you were able to take advantage of the benefits during your stay. We look forward to welcoming you back for another pleasant experience at Novotel Genève Centre. Best wishes, Nicolas Goureau General Manager

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Unfortunately this was not a pleasant stay. The staff were not friendly. Every time we called for room service they kept redirecting us to reception although simple requests like dental ket, water, spoon etc should be managed by room service. We simply asked for a plastic spoon or metal spoon just to be used and returned the room service employee said that “ if i bring it to the room you have to pay 5 frank as a service charge” which is extremely unacceptable for a hotel with your reputation. We had to go to the bar and get the spoon ourselves. Most hotels usually provide free parking slots for their guests and we were shocked to be asked to park for two nights with a charge of 70 Frank.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about the challenges you faced during your stay, especially regarding the room not being ready when expected. We understand how important a smooth and timely check-in process is for our guests, and we apologize for the inconvenience this caused. We also regret to hear about your dissatisfaction with the bed comfort and the condition of your room and bathroom. Our guests' comfort is paramount, and we are disheartened that we did not meet your expectations in this regard. As for the wifi speed, we acknowledge the crucial role that a fast and reliable connection plays in the overall satisfaction of our stay, and we apologize if the service was not up to standard. Furthermore, we apologize for any confusion regarding the service charge for room service items. We strive to maintain transparent communication about additional costs, and it seems we fell short in this instance. Regarding parking, we understand the surprise regarding the fees, and we aim to provide clear information about our amenities, including parking charges, which align with the city's standards due to our central location. We recognize that our housekeeping and restaurant/bar services did not meet your expectations, and for that, we are sincerely sorry. Cleanliness is a cornerstone of our hospitality, and falling short of a 100% satisfaction rate in this area is not indicative of our high standards. We will follow up on this with our team to ensure that our usual high standards are consistently met. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Nicolas Goureau General Manager

Very clean and modern, excellent service at check in.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Everything very good, only problem hearing loud snoring from another room!

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you had such a positive experience at our hotel. It's wonderful to hear that you found our hotel to be very clean and modern. Our team takes great pride in maintaining high standards of cleanliness throughout the property, with daily housekeeping services and thorough cleaning protocols in place. However, we regret to learn about the noise disturbance you experienced from another room. While our rooms are designed with soundproofing in mind, we understand that sometimes external noises can still be audible. We appreciate your bringing this to our attention and will look into ways to enhance our noise insulation further. Nonetheless, we're pleased that you were impressed with the excellent service provided during check-in. Our front desk team is available 24/7 and is always eager to assist guests with any inquiries or requests they may have during their stay. We hope to have the pleasure of welcoming you back for another stay in the future. Best regards, Nicolas Goureau General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,122 reviews 8.8/10 Location
  • 1,286 reviews 7.2/10 Room
  • 1,357 reviews 8.6/10 Service
  • 19 reviews 8.3/10 WiFi
  • 629 reviews 8.3/10 Breakfast
  • 547 reviews 8.1/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Geneva

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.