Novotel Genève Centre

Dear Shirley, Thank you for taking the time to share your feedback. We are glad that you had a pleasant stay with us and appreciated our convenient location. We want all our guests to have a peaceful night's sleep and if you'd notified our friendly team of any disturbance, we'd have been only too happy to find a comfortable solution. Moreover, we appreciate your insight and have taken good note of your suggestion regarding the food offered at our bar and passed it to the relevant department. We understand your concern about the environment, which is why we are using paper cups that can be recycled rather than plastic, however, if preferred we are very happy to provide normal cups upon request and have taken on board your comments. Furthermore, we would like to express our thanks for your kind mention of our team's courteous service. We hope to have the opportunity of welcoming you back. All the best, Nicolas Goureau General Manager

Dear Beka, Thank you for taking the time to review your stay. Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves. We sincerely regret that you did not inform us of this issue while on-site so that we may have found a solution and are very sorry for any inconvenience. The entire team hope to welcome you back again. Kind regards, Nicolas Goureau General Manager

Dear Jonathan, Thank you for such a kind review. We are thrilled that you had such a pleasant experience at our hotel. Thank you for complimenting our team members. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We are pleased that our rooms and tasty breakfast met your expectations. Positive feedback about the high standards we set ourselves is always a boost for our team members. It is great to know you appreciated our prime location. Once again, congratulations to the newly weds. We look forward to seeing you again on another occasion. Best wishes, Gregory Viandaz

Dear Luis, We appreciate the time you took to provide this feedback. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. We regret to hear that your stay did not meet all your expectations, although we do not have a restaurant our team would be more than happy to recommend you one of the many nearby eateries. Additionally, we do have rooms of different types and sizes, had you let us know at the time, our team would have done their best in finding you a more suitable room, subject to availability. We hope to be able to welcome you back again soon. Best regards, Nicolas Goureau General Manager

Dear Urvish, Thank you for this review of your time at our hotel. It's a pleasure to know how much you enjoyed your stay and that all your expectations were met. Our team very much appreciate your kind words especially with Luba. It would be a pleasure to welcome you back on another occasion. Best wishes, Nicolas Goureau General Manager