Novotel Genève Centre 4 stars

Dear Guest, Thank you for sharing your experience at our hotel. We are delighted to hear that you found our location to be great and easily accessible. It's wonderful to know that you appreciated our well-equipped facilities and the convenience of nearby stores within walking distance. We're also glad that you had a quiet night and enjoyed the soft pillows that met your preferences. Your kind words about our efficient and fast check-in process are much appreciated as well. We hope to have the pleasure of welcoming you back to our hotel in the future. Best regards, Nicolas Goureau General Manager

Dear Guest, Thank you for providing us with your candid feedback. We are glad to hear that you found our reception staff friendly and helpful. Our team always strives to provide the best possible service to our guests. However, we are sorry to hear about your experience with our housekeeping team. We assure you that our standard procedure includes changing bed sheets every three nights and replacing towels when they are placed on the floor. We will address this issue with our housekeeping team to ensure that such situations do not occur in the future. Regarding the location, we understand that it might not be suitable for all guests. However, our hotel is also conveniently located near Lake Geneva, the train station, and many popular attractions, making it an ideal choice for many travelers. We hope to have the pleasure of welcoming you again soon. Best regards,

Dear Kabedi, Thank you for reviewing your recent stay with us. We are delighted that you enjoyed your stay with us and we are glad that the high standards we set ourselves met your expectations. However, please know that we have noted your concern about our prices; these can fluctuate at certain times of the year, but we assure you we do our best to keep them competitive. We look forward to having the opportunity to welcome you back in the future. Best wishes, Nicolas Goureau General Manager

Dear Laurie, Thank you for taking the time to share your feedback. We are glad you chose to stay with us. However, we are sorry to learn that you felt the room quality and size did not meet your expectations and therefore felt your stay to not be of good value. Our hotel offers different room types and sizes to cater to various preferences, and we would be more than happy to assist you in selecting a more suitable room for your next stay. We acknowledge your concerns regarding the neighbourhood, but rest assured that our central location is quite safe and provides easy access to many attractions and public transportation options. Moreover, we are sorry to hear that you have yet to receive your invoice and apologise for any inconvenience. Please feel free to contact our reception team, and they will be more than happy to assist you with any billing issues. Nonetheless, we are pleased that our team made a positive impression on you and we are glad to know that we upheld our usual high level of service. We continuously strive to improve our services and facilities, and your feedback is valuable in helping us achieve this goal. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Kind regards, Nicolas Goureau General Manager

Dear Sara, Thank you for taking the time to leave your review. It's really rewarding to receive your positive feedback about our team members and the effort they made to ensure that this visit was memorable. We look forward to welcoming you back on future visits. Kindest regards, Nicolas Goureau General Manager