Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,293 reviews

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Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • First hotel in Europe to receive The PLEDGE on Food Waste certification

Our accommodation(s)

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Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,293 reviews

TripAdvisor Rating  3.5/5  1,708 reviews

Good location

Customer review rating 4.0/5

Prince C. Families - Confirmed reviews ALL

Location is good, ahm and room service food is good and delicious, there also good food near the area seoul and Auberge de Saviese

Dear Prince, Thank you for providing us with your feedback. We are thrilled to hear that you found our location convenient for your needs and that the room service offerings met your expectations for quality and taste. It is always rewarding to know that our guests appreciate the proximity to local culinary delights such as Seoul and Auberge de Saviese. While we strive to provide impeccable service to all our guests, we regret to hear that the availability of baggage porters and bellhops did not meet your expectations. We understand the importance of smooth arrival and departure experiences and will take your feedback into consideration as we continuously aim to enhance our service quality. We are particularly proud of the recognition you received as a member of the ALL - Accor Live Limitless loyalty programme. Our team is committed to acknowledging the status and loyalty of our valued members, and we are pleased that you felt acknowledged during your stay. It would be a pleasure to welcome you again. Best regards, Gregory Viandaz Operations Manager

Excellent.staff very helpful

Customer review rating 5.0/5

A J. S. Couples - Confirmed reviews ALL

From start to finish service was second to none.

Dear S., Thank you very much for this kind review. We're thrilled to see your high satisfaction with our loyalty programme and the cleanliness of our hotel. Your appreciation for our sustainable development initiatives is particularly rewarding for us, as we strive to maintain high environmental standards. It is always inspiring to hear about the positive impact our team members have on our guests' experiences, and we're delighted to hear that Naimph stood out as a special contributor to your satisfaction. Your commendation has been proudly shared with the entire team. We're grateful for your recommendation and are pleased that the service you received from start to finish was to your high expectations. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Gregory Viandaz Operations Manager

Bad Stay - Below Par

Customer review rating 1.0/5

Elie J. Families - Confirmed reviews ALL

First time I see a hotel without a doorman. Even a 2-star hotel would have someone outside helping people with luggage, taxis, etc.

Dear Elie, Thank you for taking the time to provide us with your valuable feedback. We are pleased to see that you are a classic member of the ALL – Accor Live Limitless loyalty programme. We truly regret that some aspects of your stay did not meet your expectations. While we do not have a doorman, our team is always eager to assist guests with their luggage and taxis upon request. We apologize if this was not made clear during your visit and appreciate your suggestion for improvement. We also wish to assure you that cleanliness is a priority for us, and we are committed to maintaining high standards. Your rating has been noted, and we continuously strive to enhance our housekeeping services. Regarding our commitment to sustainability, we understand that this is an area of significant importance and are actively working on initiatives to minimize our environmental impact. We are disheartened to hear that our efforts did not meet your expectations, and we welcome any specific suggestions you may have. We hope to have the opportunity to better serve you in the future. Kind regards, Nicolas Goureau General Manager

All-round impeccable

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Every experience was professionally handled and in a pleasant kind of way by your staff.

Dear Guest, Thank you for such a positive review. It delights us to know that your membership with ALL – Accor Live Limitless added value to your stay, and your high recommendation score is truly encouraging for our team. We are especially proud that Victor Hugo at the bar/restaurant made a lasting impression on you with his service. Our staff is dedicated to providing exceptional experiences, and it is rewarding to see these efforts recognized. Furthermore, your appreciation for the cleanliness of our hotel and our commitment to sustainable development is something we hold in high regard. We strive to maintain high standards while being mindful of our environmental impact. We look forward to welcoming you back soon. Kind regards, Gregory Viandaz Operations Manager

Great hotel room and stay

Customer review rating 4.5/5

Max Friends - Confirmed reviews ALL

Reception is very friendly, allowed late check out, room is big.

Dear Max, Thank you for taking the time to share your review. It is wonderful to hear that your interactions with our reception team were positive and that the spaciousness of your room contributed to a memorable stay. We aim to provide exceptional service and are pleased to accommodate requests such as late check-out whenever possible. We regret to hear that the speed of your internet connection did not meet your expectations. We are continuously working on improving our services and your feedback is instrumental in this process. Your appreciation for the cleanliness of our hotel and our sustainable development initiatives is greatly encouraging. It is heartwarming to know that our efforts resonate with our guests, and we are thrilled that you would consider recommending our loyalty programme to others. We hope to welcome you back in the future. All the best. Gregory Viandaz Operations Manager

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Other web-users rate our hotel

  • 1,096 reviews 8.6/10 Location
  • 1,323 reviews 7.1/10 Room
  • 1,441 reviews 8.6/10 Service
  • 16 reviews 8.9/10 WiFi
  • 635 reviews 8.5/10 Breakfast
  • 509 reviews 8.2/10 Cleanliness
  • 71 reviews 5.2/10 Wellness Area
  • 8 reviews 1/10 Pool

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