Novotel Genève Centre Hotel 4 stars

Had a good sleep and a delicious breakfast

I always stay in the Novotel. But after this stay I am not sure. Super courteous check in process. Went to my room... Looked ok... sat to do some work... then when i bent to pick up a pen i had dropped.. i noticed the rubbish under the bed... a lone earing, empty bottle and paper... i decided to check the bed... pulled back the covers... and there was .... HAIR!!! i sniffed the bedding and it did nto smell fresh. I asked for the room to be cleaned but receptionist proposed changing my room due to the late hour. he moved me to next room... i checked the bed... even more hair.... He says its because the "cleaners shed hair" as they clear... Do they shed rubbish too? I ask... then i get moved to room 3. its past midnight so i stay there. The next day i pass by the reception and they offer to move me to a better room with a balcony to make up for the trouble. Overall, the staff were polite and courteous (with exception of the night receptionist who did not seem to understand the issue of a dirty room,...... DURING A PANDEMIC) I may stay there again, but i guess it will not be because of my loyalty to Novotel as this experience has put serious doubts in my mind!

Very pleasant staff and easy check in. The hotel is clean and has everything you need for a business trip and a short stay in Geneva. Close to the lake and in a very funky part of town. The rooms are minimalistic and a good size.

We stayed for three nights in May 2021 as a mini break. We were looking for a clean and covid safe hotel close to food and attractions. Novotel delivered on all accounts. Dozens of restaurants within walking distance.

The breakfast restaurant was full but was surved only with 2 people. The same person registered people for breakfast, served with food and cleaned the tables. It was a big line at the entrance and you have to spend several minutes waiting in the line to get bread and hot food, this 2 person we’re running like a crazy and they obviously needed help. I was with 2 kids and if they wanted to pick up an apple or something every time I had to spend minutes in the line and they were crying waiting. It was super hard and nervous. You have to hire more people. Breakfast was not cheap and you expect more from that price. The food was nice but you have to spend ages to get it. So we left the restaurant hungry and unhappy. There is also complain for kids blankets, they are super narrow.

We stayed for one night, arriving from overseas and on our way to France. We felt very welcome by the whole team, enjoyed the glass of champagne courtesy of Accor and the dinner served in our room, which was clean, comfortable and equipped with a large terrace. Altogether a relaxing stay.

Stay generally good - comfortable rooms with nice balcony. Friendly and helpful staff. However, some problems in room which let down overall experience ie power outlets next to bed did not work and shower did not work until someone came and sorted it out.

Below average experience. On the good side is the location (5min from train station, yet not the quieter area) and the free room upgrade we were offered (standard to executive). On the negative side, the food options were limited and didn't reflect a 4 star hotel, as they were something that a non experienced cook could make (e.g. Caesars salad & pizza Margherita). The hotel was understaffed concluding to long waiting for check-in (around 25min) and ordering to the restaurant. The room was overall average: it was spacious, yet cold as we couldn't increase the room temperature more than 23.1 degrees.

A pleasant stay with just one minor flaw

Location is absolute not satisfying. If you have to walk through the red light district and get approached by hookers even in the morning its not what I expect for this amount of money I have to pay for this Hotel. The Lady at the breakfast was very rude and not at all customer oriented

Easy check in and check out

Good hotel at very central location, nice rooms and good breakfast. Only issue with shower, where apparently one set up is no water, despite turning the tab! But at least we could bathe in the bathtub.

I can say the five days stay in this hotel with my family remains a memorable experience that will never go away quickly. The staffs were wonderful and so was the food, the double family rooms we stayed and the neatness of the hotel. The only concern I have not just for Accor Hotels only but for other hotels, is to create single rooms for a family of five, vis, father, mother and their three kids at anytime. Otherwise, our experience was wonderful.

I spent 4 days in the room on the first floor overlooking a roof full of air conditioning so I did not open the curtains. Nevertheless, the room was large enough, clean and quiet. The spa and fitness were cozy and clean. The breakfast was average but staff very friendly.

This was a very convenient place to stay. In relation to the train station and other shops and restaurants. It was a short 20 minute walk to the old town which was easy . Service, rooms and comfort was well above standard expectations. Thank you.