Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,837 reviews

Best price
guarantee
Novotel Genève Centre - Image 1
Novotel Genève Centre - Image 2
Novotel Genève Centre - Image 3
Novotel Genève Centre - Image 4
Rue de Zurich 19, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Telephone
Fax +41 22 909 90 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR BY NOVOTEL

The Novotel Geneve Centre offers a contemporary bar with a modernist touch. This is the ideal place for business appointments or drinks with friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,837 reviews

TripAdvisor Rating  3.7/5  1,747 reviews

Customer review rating 3.5/5

Caritas N. Friends - Confirmed reviews ALL

For an international brand not having plugs that guests from other countries can use to connect their devices as Switzerland requires a 2 pin plug was bizarre and charging 20CFH and 5CFH for ice that was a bit much. I loved the location, its quiet. Comfortable bed and room.

Dear Caritas, Thank you for sharing your experience at our hotel. We are delighted to know that our central location added convenience to your visit, allowing you to explore Geneva’s vibrant surroundings with ease. That said, we sincerely regret the inconvenience you experienced with additional charges. Please know our team is always available to clarify such details upon request to ensure transparency. Nonetheless, it’s heartening to hear your overall experience was positive. As a valued ALL Accor member, we invite you to book directly through our app for exclusive rates and benefits tailored to enhance your future stays. We hope to welcome you back very soon. Best regards, Nicolas Goureau General Manager

Customer review rating 5.0/5

Choon S. T. Families - Confirmed reviews ALL

Very pleasant check-in and check-out processes. Rooms are well equipped with the necessary amenities.

Dear T., It was a pleasure to receive this kind review of your time with us. We are delighted to hear that your stay at Novotel Genève Centre was enjoyable. It’s wonderful to know our check-in and check-out processes made a positive impression, and that your room provided everything needed for a comfortable family stay. Your satisfaction is our greatest reward, and we’re thrilled we could contribute to such a pleasant visit. We hope you had the chance to explore nearby family-friendly spots like Parc des Cropettes, just a short walk away. We look forward to welcoming you back on future occasions. Best wishes, Nicolas Goureau General Manager

Customer review rating 5.0/5

Rebecca J. B. Families - Confirmed reviews ALL

Polite staff, lovely hotel

Dear Rebecca J., Thank you for this positive review. It’s fantastic to hear that your stay at Novotel Genève Centre was so enjoyable. We’re thrilled our team’s politeness and the welcoming atmosphere stood out during your family trip. Knowing that your check-in experience was smooth and that our ALL loyalty program met your expectations means a lot to us. As a Silver member, you can look forward to even more benefits when booking directly through the ALL app. Thank you for recommending us so highly. We truly appreciate your trust and loyalty. We hope to see you again on a future visit. Kind regards, Nicolas Goureau General Manager

Customer review rating 5.0/5

Abdulmohsen A. H. A. Business - Confirmed reviews ALL

Nice welcoming, helpful front desk But pillows must change not comfortable

Dear Abdulmohsen, Thank you for your feedback. We are delighted to hear that your recent stay at Novotel Genève Centre met your expectations. It’s wonderful to know that our team’s warm welcome and attentive service made your business trip more pleasant. We take pride in ensuring every guest feels valued from the moment they arrive. As an ALL – Accor Live Limitless Classic member, you can enjoy exclusive rates and benefits by booking directly through our app for your next visit. We hope that you will stay with us again many more times in the future. Best wishes, Nicolas Goureau General Manager

Customer review rating 1.0/5

Natalee J. H. Families - Confirmed reviews ALL

I am Gold Accor member and was treated rudely by the bar staff and receptionist at desk. CHF20 for a charger travelling from Australia had UK and Europe charger not Swiss. Even luxury hotel in Montreux loaned us a Swiss charger. Told us to go down the street to buy one. With my teenage daughter we were almost attacked by group of youths trying to get to store for charger after we passed the brothel nearby. It cost CHF8. Dodgy area. Pillows had many black hairs inside the case belonging to?? Pillowcases had holes in them. I have photos. Absolutely disgusting!! Bed so uncomfortable had back pain the next day. So angry at cost of this 2 star hotel! We would have left and checked into another hotel although we didn’t feel safe enough and just endured it for the night. Travelling throughout Europe with Accor this is the worst hotel I’ve ever stayed in. I want a partial refund. I paid in full on arrival my error! Refused to speak to reception staff again as they actually didn’t care.

Dear Natalee J., Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of the standards we strive to uphold. Our team takes great pride in delivering attentive service, and we regret that this was not reflected during your stay. Regarding the amenities mentioned, we acknowledge your feedback and will review our processes to ensure clearer communication about available services. Your comments about room comfort and cleanliness have been shared with our housekeeping team for immediate attention. We understand how crucial these aspects are for a restful stay and are addressing the issues raised. As a Gold ALL member, your satisfaction is particularly important to us, and we appreciate your loyalty despite this disappointing experience. As a gesture of goodwill for the inconvenience you experienced, we will be crediting 2000 ALL points into your account (equivalent to 40 euros). Please note that it may take up to 8 days for these points to be reflected in your account. We hope to be able to welcome you back for an improved stay. Kind regards, Gregory Viandaz, Operations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,156 reviews 8.9/10 Location
  • 1,274 reviews 7.2/10 Room
  • 1,414 reviews 8.6/10 Service
  • 19 reviews 7.8/10 WiFi
  • 620 reviews 8.3/10 Breakfast
  • 505 reviews 8.3/10 Cleanliness
  • 74 reviews 8.2/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Geneva

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.