Résidence Studio Genève Centre 2 stars

Dear Wing Man, Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated our central location and proximity to the train station. It's always a pleasure to provide our guests with a convenient base for exploring Geneva. We apologize for the issue you encountered with the kettle in your studio. Cleanliness is a top priority for us, and we will address this matter with our housekeeping team to ensure it does not happen again. We also appreciate your feedback on the ease of access and will take it into consideration for future improvements. It would be a pleasure to welcome you back in the future. Kindest regards, Gregory Viandaz Operations Manager

Dear Daniel Andrei, We are grateful for this kind review about your recent stay. We are delighted to hear that you found our staff to be very nice. Our team is dedicated to providing excellent service, and it's great to know that we were able to meet your expectations. We understand that you did not have any specific feedback regarding our hotel's initiatives to replace single-use plastic items, but we would like to assure you that we are committed to being environmentally responsible through our Planet 21 program. We hope that during your next stay, you will have the opportunity to appreciate our efforts in this area. It would be a pleasure to welcome you again. Best regards, Gregory Viandaz Operations Manager

Dear Gert, Thank you for taking the time to share your experience with us. We appreciate your positive feedback on our central location and the initiatives we have taken to replace single-use plastic items with more ecological alternatives. We are committed to providing a comfortable and enjoyable stay for our guests. We apologize for the inconvenience you faced during your stay. We understand that the check-in process at the neighboring Novotel Genève Centre and the absence of staff at our residence may have caused some difficulties. We will take your feedback into account to improve our services. Regarding the room card issue, we will ensure that our team checks the validity of the cards to avoid such situations in the future. As for the adapter, we recommend our guests to inquire at the reception for any specific requirements, we sell adapters at Novotel front desk . We acknowledge your concerns about the stairs and the elevator size, and we will consider your feedback for future improvements. We hope to have the opportunity to welcome you back for a more seamless experience in the future. Kind regards, Gregory Viandaz Operations Manager

Dear Steven, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our apartment clean, tidy, and our team friendly. We take pride in providing a comfortable and welcoming environment for our guests. We apologize for the initial difficulties you faced with the Wi-Fi access, but we are glad that it eventually worked for you. Our team is always available to assist with any technical issues, and we will continue to work on improving our services to ensure a seamless experience for our guests. We hope to have the pleasure of welcoming you back in the future. Best regards, Nicolas Goureau, General Manager

Dear Sophie, Allow us to thank you for the time taken to share this review. We are glad to hear that you found our location convenient and appreciated the cleanliness and comfort of your studio. Our team is always happy to assist with any needs, such as providing information on the free transport card. We apologize for the noise you experienced during your stay. Our studios are soundproofed and we offer earplugs at the reception to ensure a comfortable stay for our guests. However, we understand that the proximity to a nightclub may have caused some disturbance. Regarding the WiFi issue, we will look into it and ensure that it is resolved for future guests. As for the maid service, we appreciate your feedback and will take it into consideration for our future operations. We hope that we have the pleasure of welcoming you back to Geneva in the future. Best regards, Gregory Viandaz Operations Manager