Résidence Studio Genève Centre 2 stars

Dear Jane, Thank you for taking the time to review your experience with us. We're pleased to hear that the booking process was straightforward and appreciate your kind words about our team member who assisted you during check-in. We strive to make every guest's experience smooth and welcoming from the start. We note, however, that the vibrancy of the neighborhood did not contribute positively to your experience, and we regret any inconvenience caused by the noise. Please don’t hesitate to notify us of any concerns as we will always do our best to find a comfortable solution for you. Furthermore, our studios are equipped with double glazing and we also provide earplugs to help ensure a restful night's sleep. Additionally, we acknowledge the difficulty you faced with the check-in process. Clear communication is crucial, and we will take steps to ensure that our check-in instructions are more explicit to avoid any confusion for our guests. We are also continuously working on improving our guest experience, including the comfort of our studios, and your comments are invaluable in this process. We hope to see you again. Best regards, Nicolas Goureau, General Manager

Dear Marta, Thank you for taking the time to review your stay. We're delighted to hear that our prime location contributed positively to your experience, offering convenient access to the city centre and various transportation options. It's also wonderful to know that the cleanliness and brightness of our spaces met your expectations and that you received a warm welcome upon arrival. We all certainly look forward to seeing you in the future. Best wishes, Gregory Viandaz Operations Manager

Dear Craig, Thank you for taking the time to share a review. We're glad to hear that you found our accommodations to be a cost-effective solution in Geneva. It's our aim to provide practical and comfortable stays, so it's rewarding to know that this was reflected in your experience. Regarding your preference for individual toiletries, we understand your concerns about hygiene. While we have transitioned to dispensers to reduce single-use plastics, we assure you that the cleanliness and sanitation of these amenities are of utmost importance to us. We apologize if the bed comfort did not meet your expectations. We have noted your feedback and will consider it as we continually seek to improve our guest experience. Your satisfaction with our initiatives towards ecological alternatives is important to us, and we will take your score as an incentive to further enhance our efforts in this area. We hope to have the pleasure of welcoming you back in the future. Kind regards, Gregory Viandaz Operations Manager

Dear Caroline, Thank you for taking the time to share your experience with us. We're thrilled to hear that the proximity to the train station and Lake Geneva contributed positively to your stay, and that our welcoming team made a great impression. It's also wonderful to know that the cleanliness of your studio met your expectations and that the breakfast options provided a great start to your day. We have taken note of your feedback on the Wi-Fi speed and will look into ways to improve this service to enhance our guests' experience. We look forward to the opportunity to welcome you again in the future, Kind regards, Nicolas Goureau, General Manager

Dear Barbara, Thank you for taking the time to write a review. We are glad to hear that you found the room layout and amenities to your liking. We appreciate your feedback regarding the heating and noise issues you experienced. Our studios are equipped with individual controlled air-conditioning, and we also provide extra fans if necessary. For future stays, we recommend requesting a studio on a higher floor or facing the courtyard, as these tend to be quieter. We apologize for any inconvenience caused by the heating and noise during your stay. We are sorry to hear about the cleanliness issue you encountered in the bathroom. Our cleaning service is available Monday through Friday, and we will make sure to address this concern with our team to ensure it does not happen again. Regarding the internet access, we offer free high-speed Wi-Fi throughout the property, and we will consider providing clearer instructions in the rooms for our guests' convenience. We hope that we have the pleasure of welcoming you back to Geneva in the future. Best regards, Gregory Viandaz Operations Manager