Novotel Suites Genève Aéroport 4 stars

Customer review rating (ALL Rating) 4.6/5 848 reviews

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Avenue Louis Casaï 30, COINTRIN, 1216 GENEVA, Switzerland

Description

Hotel extras

  • Modern, spacious and comfortable Superior, Family and Executive suites measuring 323 sq.ft.

  • Our suites can be converted into offices or meeting rooms for up to 4 people

  • Fitness room available 24/7.

  • International restaurant, bar, private garden with shaded terrace

  • Near the Balexert shopping mall and downtown Geneva

Our accommodation(s)

Hotel location

Novotel Suites Genève Aéroport

Avenue Louis Casaï 30, COINTRIN
1216 GENEVA
Switzerland

GPS:46.221112, 6.112778

Telephone
Fax +41 22 710 46 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Swiss Bistro

Indulge in a classic fondue, raclette and rösti, as well as a selection of other dishes including fillets of perch, in a typically Swiss setting. The chef offers a daily special and new suggestions every week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  848 reviews

TripAdvisor Rating  4.1/5  885 reviews

Customer review rating 4.5/5

Shaveta M. Families - Confirmed reviews ALL

A comfortable and well-located stay near the airport and Balexert Mall, with excellent service and minor room for improvement in vegetarian breakfast options and a 24/7 reception coffee facility.

Dear Mr. Shaveta, We’d like to thank you for taking the time to review your experience. We are delighted your family enjoyed our comfortable suites and daily services that contributed to a relaxing stay. It brings us joy to know you found our proximity to both the airport and Balexert Mall convenient for your needs. Our team takes pride in delivering attentive service, especially to our ALL loyalty members, and we’re thrilled this enhanced your experience. It would be a pleasure to welcome you back. Kind regards, Lise DESBIEZ, General Manager

Customer review rating 3.5/5

Fran H. Couples - Confirmed reviews ALL

I absolutely love staying here normally and have done so with my partner, Lisa Gaywood (who used to live in Bouchet), for the past 18 years. However both last year, and even more so this year I found the experience disappointing. We booked the hotel several months ago and as usual put in our request (which we understand can not always be catered for) for our room, which is always a suite at the back overlooking the garden. However, on arrival (at 2pm check in time) there was a very nice young lady who had a piece of paper with room numbers and lots of crossing out who said that there was no room available yet. I asked what time check in was and she confirmed 2pm, which was the exact time we were there. She said she had no rooms at the back ready but after a while she said she could give us a family room at the back. She then asked for our passports to check in which I was surprised about as I had already checked in online to avoid the delay on arrival, which was frustrating. 20 minutes later we were given our room keys and asked not to touch the childrens bed at all which seemed very strange since we had paid for our room.. On entering our room we realised the childrens' bed took over from us having a sofa so I returned to reception and politely asked if we could have a sofa instead. I was told by a quite direct, mature lady that if I wanted a sofa I had to move to the front of the hotel. I replied that this is always a special occasion coming to the hotel and we wanted to be at the back of the hotel, as we have for the last 18 years. She then replied that if we wait until the morning, a sofa would be made up. I thanked her and explained that I used to live locally for many years and this meant a lot to me but she interrupted me and waved me off, saying 'yes, yes, we understand'. I was very embarrassed and just went back to my room, sad. I did feel sorry for the young lady working with her who was trying her best (and not getting much support from her older colleague). There were less nice touches this year too. No biscuits in the room and the paper coffee cups were not replaced after the first day. This is the only time that I have seriously thought about moving to another hotel. I recommend you to many of my uk friends who now stay with you and I sincerely hope I can continue to do so in the future. I just didn't feel special any more. Kind regards, Lisa Gaywood & Fran H. London

Customer review rating 4.0/5

Janet E. Solo - Confirmed reviews ALL

It’s a nice hotel in a very handy location. The issues I had were; A. The water mixer tap in the bath seems to have been adjusted to stop hot water. This means the water is too cold for a comfortable bath. I had to boil the kettle and pour hot water into the bath B. Having a microwave is rather pointless if there is no cutlery or plates. Also not even any china/ porcelain cups - paper cups are not good enough for tea or coffee

Dear Ms. E., Thank you for taking the time to leave a review of your recent stay. We are delighted you found our location convenient for your needs during your solo trip. Your appreciation of our handy location means a lot to us. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret any inconvenience caused by the bathroom amenities and dining utilities. Please know we have shared your feedback about housekeeping services with our team to ensure consistent attention to detail. Nonetheless, we are thrilled to see your overall satisfaction and your continued trust in our loyalty program. We truly value your Gold status membership and look forward to welcoming you back for an improved experience. We hope to have the pleasure of seeing you again in the future. Kind regards, Lise DESBIEZ, General Manager

Customer review rating 4.5/5

Mustafa G. Families - Confirmed reviews ALL

The staff were very helpful, and the room was spacious, comfortable, and bright. The breakfast was also very good. The only downside is that it’s quite unreasonable that Novotel hotels in Switzerland charge for parking. Other than that, everything was great.

Dear Mr. G., Thank you for taking the time to share your feedback. We are delighted you enjoyed your stay at Novotel Suites Geneve Aeroport. We appreciate you highlighting our team’s helpful approach and your comfortable, spacious room. It is great you valued our breakfast offerings. That said, we regret any dissatisfaction regarding our facility services. Parking fees help maintain secure operations across Swiss properties. Finally, we are thrilled you recommend our brand and loyalty programme to others. We look forward to a return visit from you in the future. Best wishes, Lise DESBIEZ, General Manager

Customer review rating 5.0/5

Pedro A. Friends - Confirmed reviews ALL

Very good experience

Dear Mr. A., Please accept our thanks for taking the time to review your visit to our hotel. We’re thrilled you had a brilliant stay at Novotel Suites Geneve Aeroport. It’s wonderful to know you found our location convenient and the booking process straightforward. We also appreciate your recognition of our loyalty programme. That said, we regret any inconvenience encountered regarding connectivity and accessibility during your visit. Your comfort matters deeply, and our team is always available to assist with such matters. Nonetheless, we’re glad our strategic location near Balexert Shopping Centre and airport access added value to your trip. We hope you made the most of the complimentary public transport tickets to explore Geneva’s charm. We hope to welcome you back in the future. Best wishes, Lise DESBIEZ, General Manager

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Other web-users rate our hotel

  • 702 reviews 9.1/10 Location
  • 741 reviews 8.5/10 Room
  • 620 reviews 8.7/10 Service
  • 15 reviews 7/10 WiFi
  • 310 reviews 7.4/10 Breakfast
  • 284 reviews 9.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.