Novotel Suites Genève Aéroport 4 stars

Dear Mr. B., We greatly appreciate the time and consideration you have given in providing your review. We are delighted that you found your room spacious and appreciated the comfort during your stay. Our team is pleased to know you enjoyed the convenience of nearby public transport and the variety of options at the shopping mall across the street. However, we are sorry that the cost of breakfast was not what you expected. Booking breakfast in advance with us often provides the best value, and our team is always available to explain all options at check-in. Nonetheless, it is great to hear you felt welcome and well looked after by our friendly team, and found the hotel’s location ideal for reaching the airport. We value your loyalty as a Silver member and appreciate your high recommendation of our hotel. We hope to have the opportunity of welcoming you back in the future. Best regards, Lise DESBIEZ, General Manager

Dear Mr. S., Thank you for taking the time to provide your balanced and thoughtful feedback. We appreciate your positive feedback about our team and the services we offer. It means a lot to us that you felt welcome and valued by everyone during your family trip. We are grateful that you enjoyed the overall experience at Novotel Suites Geneve Aeroport, and we are also glad you found your membership with the ALL loyalty programme worthwhile. That said, we are sorry for any disappointment caused by the connection speed. Our team is always available at reception to assist should you need support with the network during your next stay. Finally, we are delighted you found our location convenient, especially being so close to the airport and the public transport options. Many of our guests enjoy the easy access to Geneva, and it is wonderful to see you highlight this aspect. We look forward to welcoming you back on a future trip. Kind regards, Lise DESBIEZ, General Manager

Dear Mr. N. A. R., We sincerely appreciate your thoughtful review. We are glad that your stay with us overall was enjoyable. Our team values your kind words for Beatrice, our assistant to the hotel manager, and it means a lot to know she made a positive impression during your visit. However, we are sorry that your expectations regarding certain services were not fully met. We regret any inconvenience caused by the connectivity issues, as well as the absence of immediate assistance with your family’s luggage. Nonetheless, we are pleased you found our hotel’s location convenient for your needs. With quick access to the airport and the city, we hope you found it easy to make the most of your time in Geneva. We hope to have the pleasure of seeing you again in the future. Best wishes, Lise DESBIEZ, General Manager

Dear Mr. V., Thank you for taking the time to share your feedback. We are delighted that you found your suite spotless and appreciated the high standards our housekeeping team works hard to maintain. Our location across from the Balexert shopping center is a favorite among many guests, so we are glad you found that convenient for your stay. It’s encouraging to know booking your stay through the Accor ALL App was straightforward and met your needs. Our team values your positive spirit as an ALL Classic member, and your willingness to recommend our hotel and loyalty program means a lot to us. We are especially pleased you enjoyed the practical location right next to Geneva’s largest shopping centre. The entire team looks forward to welcoming you back for a future visit. Kind regards, Lise DESBIEZ, General Manager

Dear Mr. Emma-Jane, We sincerely appreciate your detailed observations. We are glad you enjoyed staying with your family and found the rooms comfortable and convenient. Our team appreciates hearing that you could make good use of the fridge and microwave and found both the air conditioning and housekeeping to your satisfaction. It is encouraging to know that you felt well-cared for by our staff and that the ability to store your bags before check-in made your arrival more pleasant. However, we are sorry for the points that did not fully meet your expectations. We understand how important a fast connection and clear family pricing can be, and we will take your comments into consideration for the future. Nonetheless, we are pleased to know the hotel’s location and the free transport cards made exploring Geneva easy for you. It is great that the nearby supermarket added value to your stay as well. We hope to have the pleasure of seeing you again in the future. Best wishes, Lise DESBIEZ, General Manager