Dear Mr. M., Thank you for taking the time to review your visit. We are delighted that you found your stay comfortable and that our team made such a positive impression. It is great to know the late check-out worked well for you and that booking through the Accor ALL App was simple and easy. We also appreciate your loyalty as a Gold member and are glad the fitness centre met your expectations. However, we are sorry that some of your member benefits were not offered during your visit. Our reception team is always available to ensure Gold status privileges are provided, and we regret that this did not happen on this occasion. Nonetheless, it is rewarding to hear that our staff was attentive throughout your stay and that you valued the quality of service we strive to deliver. We hope you were also able to enjoy our convenient location, just across from Balexert Shopping Centre and only minutes from Geneva Airport. We hope to welcome you back in the future. Best wishes, Lise DESBIEZ, General Manager

Dear Mr. M., It’s a real reward to receive such great feedback. We are delighted that your six-night stay with us felt so restful and relaxing. Our team takes real pride in keeping every suite spotless and comfortable, so it is wonderful to know you found your room both clean and inviting. We are also glad our staff made you feel well looked after throughout your visit. That said, we are sorry the loyalty programme was not mentioned during your stay. Our reception team is always happy to assist with any questions about ALL benefits, and we regret this was not offered to you at check-in. Nonetheless, we are pleased you enjoyed dining at The Bistro and found our team there so helpful and friendly. It is also great to hear that booking on our website was quick and straightforward, with your confirmation arriving in minutes. We look forward to welcoming you back on future occasions. Best wishes, Lise DESBIEZ, General Manager

Dear Mr. R., We sincerely appreciate your detailed observations. We are delighted that you found our hotel well located and that your overall stay was a pleasant one. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. Our restaurant serves dinner until 10:30 pm, and we regret you were unable to find a meal after that time. We also note your comment about the breakfast offering and appreciate you sharing it with us. Nonetheless, we are glad our convenient setting, just across from the Balexert shopping centre and only a short ride from the airport, added value to your business trip. We hope we have the opportunity to welcome you back again. Kind regards, Lise DESBIEZ, General Manager

Dear Madam, Your comments are received with our gratitude. We are delighted that you found our team excellent throughout your stay. Even so, we regret that your early check-in reservation was not immediately visible upon arrival. We are glad the situation was resolved with the help of our staff member, and we appreciate your patience. Finally, it is wonderful to know that you would recommend us so highly and that you value the ALL loyalty programme. We take great pride in making every business trip a smooth and comfortable one. It would be our pleasure to have you return on another occasion. Very best wishes, Lise DESBIEZ, General Manager

Dear Ms. O., Thank you for your feedback. We are delighted that you found your suite comfortable and spacious. Our hotel aims to offer generous room sizes so guests can relax after a busy day. That said, we are sorry that reaching us felt less straightforward than it should have. We value your feedback on this point and will reflect on it. Nonetheless, we are glad our location near the airport and the Balexert shopping centre served your business trip well. We hope to see you again in the future. Kind regards, Lise DESBIEZ, General Manager

Dear Mr. D., We thank you for positively rating your recent visit to our hotel. We are delighted that you found our team helpful during your stay with friends. It is great to know you appreciated your clean suite and that our central location worked so well for your visit. Being just across from Balexert Shopping Centre and only a short ride from Geneva Airport makes it easy to explore the city, and we are glad this added to your experience. We hope to welcome you back in the future. Best wishes, Lise DESBIEZ, General Manager

Dear Mr. Ankith, Thank you for taking the time to share your feedback. We are glad you enjoyed a relaxed one-night stay with us before your departure. Our location, just a short ride from the airport, makes it easy to settle in quickly, and we are pleased you found the restaurants nearby so convenient. It is wonderful that you would recommend both our hotel and the ALL loyalty programme so highly, and we truly value your Gold membership. We hope to welcome you back in the future. Best wishes, Lise DESBIEZ, General Manager

Dear Mr. W., Thank you for taking the time to review your time at our hotel. We are delighted that you found your suite so well-designed and comfortable. It is rewarding to know the layout and amenities made your stay enjoyable. Our team appreciates your kind words about the friendly welcome you received. We strive to make every arrival smooth and every guest feel at ease, so your recognition means a lot. We are also pleased that booking through our website was a straightforward experience and that our location suited your travel plans so well. Being just minutes from the airport and opposite Balexert shopping centre makes it easy to explore Geneva at your own pace. We hope to welcome you back in the future. Best wishes, Lise DESBIEZ, General Manager

Dear Mr. M., Thank you for taking the time to share your feedback. It is rewarding to know that our location made a difference during your family stay, and we are pleased you found it convenient enough to recommend. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. The design of our bathrooms is a deliberate modern choice, though we understand it may not suit every taste. We also regret that your arrival and access to the hotel felt less smooth than they should have. Our team is always available to guide guests upon arrival, and we take your comments about ease of access seriously. Nonetheless, we are glad that you see value in our loyalty programme and that it resonated with you as a Classic member. It would be a pleasure to have you return on another occasion. Best regards, Lise DESBIEZ, General Manager

Dear Mr. B., We greatly appreciate the time and consideration you have given in providing your review. We are delighted that you found your room spacious and appreciated the comfort during your stay. Our team is pleased to know you enjoyed the convenience of nearby public transport and the variety of options at the shopping mall across the street. However, we are sorry that the cost of breakfast was not what you expected. Booking breakfast in advance with us often provides the best value, and our team is always available to explain all options at check-in. Nonetheless, it is great to hear you felt welcome and well looked after by our friendly team, and found the hotel’s location ideal for reaching the airport. We value your loyalty as a Silver member and appreciate your high recommendation of our hotel. We hope to have the opportunity of welcoming you back in the future. Best regards, Lise DESBIEZ, General Manager

Dear Mr. S., Thank you for taking the time to provide your balanced and thoughtful feedback. We appreciate your positive feedback about our team and the services we offer. It means a lot to us that you felt welcome and valued by everyone during your family trip. We are grateful that you enjoyed the overall experience at Novotel Suites Geneve Aeroport, and we are also glad you found your membership with the ALL loyalty programme worthwhile. That said, we are sorry for any disappointment caused by the connection speed. Our team is always available at reception to assist should you need support with the network during your next stay. Finally, we are delighted you found our location convenient, especially being so close to the airport and the public transport options. Many of our guests enjoy the easy access to Geneva, and it is wonderful to see you highlight this aspect. We look forward to welcoming you back on a future trip. Kind regards, Lise DESBIEZ, General Manager

Dear Mr. N. A. R., We sincerely appreciate your thoughtful review. We are glad that your stay with us overall was enjoyable. Our team values your kind words for Beatrice, our assistant to the hotel manager, and it means a lot to know she made a positive impression during your visit. However, we are sorry that your expectations regarding certain services were not fully met. We regret any inconvenience caused by the connectivity issues, as well as the absence of immediate assistance with your family’s luggage. Nonetheless, we are pleased you found our hotel’s location convenient for your needs. With quick access to the airport and the city, we hope you found it easy to make the most of your time in Geneva. We hope to have the pleasure of seeing you again in the future. Best wishes, Lise DESBIEZ, General Manager

Dear Mr. V., Thank you for taking the time to share your feedback. We are delighted that you found your suite spotless and appreciated the high standards our housekeeping team works hard to maintain. Our location across from the Balexert shopping center is a favorite among many guests, so we are glad you found that convenient for your stay. It’s encouraging to know booking your stay through the Accor ALL App was straightforward and met your needs. Our team values your positive spirit as an ALL Classic member, and your willingness to recommend our hotel and loyalty program means a lot to us. We are especially pleased you enjoyed the practical location right next to Geneva’s largest shopping centre. The entire team looks forward to welcoming you back for a future visit. Kind regards, Lise DESBIEZ, General Manager

Dear Mr. Emma-Jane, We sincerely appreciate your detailed observations. We are glad you enjoyed staying with your family and found the rooms comfortable and convenient. Our team appreciates hearing that you could make good use of the fridge and microwave and found both the air conditioning and housekeeping to your satisfaction. It is encouraging to know that you felt well-cared for by our staff and that the ability to store your bags before check-in made your arrival more pleasant. However, we are sorry for the points that did not fully meet your expectations. We understand how important a fast connection and clear family pricing can be, and we will take your comments into consideration for the future. Nonetheless, we are pleased to know the hotel’s location and the free transport cards made exploring Geneva easy for you. It is great that the nearby supermarket added value to your stay as well. We hope to have the pleasure of seeing you again in the future. Best wishes, Lise DESBIEZ, General Manager

Dear Ms. L., We are grateful for your encouraging remarks. We’re delighted your family enjoyed our modern suites during your Geneva stay. Your appreciation of the room comforts and proximity to Balexert’s dining options is particularly motivating for our team. Being steps from diverse amenities allows us to offer exactly the convenient urban experience you described. That said, we regret any frustration with the Wi-Fi connectivity during your visit. Our hotel provides high-speed fiber internet, though peak usage times can occasionally affect performance - our technical team continually monitors this. Finally, we’re thrilled the central location enhanced your trip. Being minutes from both the airport and Lake Geneva’s attractions remains one of our most valued features for traveling families. It would be a pleasure to welcome you back. Best wishes, Lise DESBIEZ, General Manager