ibis Geneve Centre Gare

I booked and pre-paid a room for two elder members of my family who had come to visit my newborn child. I even called the hotel in advance to make sure the reception knew they would be arriving in the evening, to which one member of the hotel staff said “sure, no worries, come whenever you want.” However, when we got to the hotel at 10pm to check in, the same member of the staff told us that there were no rooms available and that my relatives had to go to a different ibis hotel, which was “a ten-minute walk from here” (eventually they offered to pay for a taxi when they saw I was quite unhappy with the change). Mind you, the other hotel was in the well-known party neighborhood of the city, which I avoided precisely to minimize potential noises so my elder relatives could get a good sleep. After I asked how this was possible, they told me they had contacted me via email to inform me about the change, which was not true. I said that this was unacceptable and that they had to find a solution. After a 20-minute back-and-forth, the member of the staff said there was one room on the top floor that had not been cleaned up. He offered to clean it up himself even though “it was not his job.” We waited 20 mins for the room to be cleaned. When my relatives got to the room, it had been merely tidied up. Since my relatives were rather tired, they opted to stay in the room. I went down to the reception to tell them again that this was not okay and that they should compensate us for the disruption, to which the same member of the staff replied with a “sorry, this actually happens frequently, plus I already gave you the room, I even cleaned it” Trying very hard to ignore the arrogance and rudeness of such a response, I asked again for compensation, and he said they could give us “a drink from the fridge or a free breakfast.” I do not think I need to explain why I will never stay at an ibis hotel again, and I will ensure the members of my family and my friends do the same.

Only 5 minutes away from the train station and close to the lake this is a good place to stay The staff was very nice and helpful Thank you for a nice stay

Very kind people

We had a very good stay at the hotel and will definitely come back.

Spacious bed and room, liked the shower room. Breakfast was ok.