Pullman Brisbane Airport Hotel 5 stars

We were trying to get back to Canada after our flight was cancelled. The hotel was in a great location for the airport and very comfortable even though the lounge was closed because of covid 19.

Easy check in. Good room service and customer service. Would have liked to see a bit more care taken with your staff regarding Covid-19 e.g. not entering room or using gloves when handing pens etc.

Place dead due to Covid-19 But we were comfortable and managed without room service or meals

Hi Due to the Pullman closing we were transferred to the Novotel Brisbane Airport which went ahead no problems at all.

My only disappointment was that I had come directly from overseas at midnight. Had to beg for a late checkout because my flight was not until 5pm and I thought it would be safer for me to stay at the hotel rather than at the airport surrounded by many people. They said I could stay until 1pm without the extra charge but that if I wanted to stay longer then I would have to pay. I was not permitted to use the dining facilities but when I rang to place a room service order I was told there was no chef available. They then arranged for me to order from the Ibis menu however I think my order was forgotten and arrived an hour and a half later. They did apologise and did not charge me for my burger which I thought was kind. Overall the staff were very helpful and I understand that they were operating in difficult times.

They were very accommodative to the change in situation building to the travel restrictions that were coming into prior to lockdown. I was able to stay one day before the original designated date. Despite minimum staffing, Check-in was very smooth. Good to see the hand sanitizer in at the front of check in desk. Room was very clean, cozy and well arranged. Check out was very smooth as well.

Very long walk from the terminal if carrying your bags - I would recommend using the Transfer between terminals

Great location , easy access to the airport. Good meal at the restaurant in the Ibis.

We chose the Pullman for the location as we had a 6.00am flight back to Adelaide after attending a family funeral on the Gold Coast. Our stay was unfortunately very short but we could not fault anything. Spacious room, very comfortable bed and amazing bathroom.Everything we needed. We will certainly stay again and recommend to all our family and friends for future travel to Brisbane. Regards Christine and Paul A.

Not much to report really....it was an essential one night stay in order to catch a flight the following morning

always good

Stranded Queensland travellers who had not travelled overseas but within our Australian mainland states, as an alternative after having a cruise holiday cancelled on 14 March 2020.

Satisfied with the room well located withing Airport range, good stay.

All good. Sorry hotel had to close but they gave us alternate accommodation. Would recommend hotel when they open again

Very helpful staff