Pullman Brisbane Airport Hotel 5 stars

While checking in I realized I had left my iPad at the airport baggage counter. Your front desk staff quickly and calmly sprung into action locating my iPad. I mentioned calmly because that was not the state I was in!! Then, way beyond the call of duty, I was driven back to the airport to pick it up. Please find out who the staff was the morning of Feb. 11 th and thank them, once again, for me. The only issue I had was with the shuttle bus which was very disorganized. There was great confusion with the tickets, or lack of tickets, the driver requested. I didn't get a ticket from the front desk but did pay. We were delayed while the driver checked the full bus for tickets that some had and some didn’t. The bus company definitely needs a better system. However, made it with lots of time. Karen B.

Parking is expensive, was given a handicap room even thought the front desk staff could clearly see i was 190cm tall. It's not a great experience having all the room facility at a lower level. Bathroom layout is not the same as other rooms. No communication to me that I was getting one of these rooms. This started a bad guest first impression for me which made me choice nearby meal providers. However breakfast was included in my room rate, staff were pleasant and engaging. However the dishwasher clearly had an issue as all large plates were dirty. I pointed this out to the staff member so other guests wouldn't experience this. However the customer should not be the noting this. Clearly a walk around had not been done.

Overall a pleasant stay , surrounds and room looks fresh and new

the buffet breakfast is amazing, rooms are super clean and spacious and the staff were kind and accommodating.

Having to visit the airport to farewell friends, we decided to have a staycation there for my birthday. Such a lovely relaxing overnight stay. I enjoyed the pool, my husband enjoyed plane spotting, and the restaurant dinner and breakfast were exceptional. It is a whole package worth exploring.

Fabulous experience- not noisy which we did expect with it's proximity to the Airport.

Lovely hotel just a little pricey"

Short stay but pleasant.

Staff were very pleasant. Fast check in and fast check out.

Great check in experience, great and prompt room service, wake up call, lovely coffee from capsule machine in room

Very tidy and clean. Well appointed rooms

Very good overnight stay close to airport. Good restaurant. Good sized comfortable rooms

My husband and I stayed here the night before our overseas holiday. We flew into the domestic terminal and it was an easy walk to the hotel. Check in staff were fabulous room was great and we also enjoyed the executive club lounge. Bed was very comfortable and we were very impressed with our breakfast in the restaurant before catching a shuttle to the international terminal. The concierge went above and beyond in my opinion noting we had arrived early for our pre booked shuttle and offered us a seat on an earlier one.

One night stop to catch an early flight out of BNE next morning.

I love the Pullman hotel. The beds are always comfortable with great pillows, pillow menu and toiletries. Just perfect when you’ve been on any type of flight to rest and refresh or before a flight.