ibis Brisbane Airport 3 stars

Dear Ms, R., Greetings from the ibis Brisbane Airport. It is always a pleasure to receive positive feedback. I am delighted to see from your score and feedback that you had a pleasant experience with us and that we were the ideal choice for your stay. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Shannon Fitzsimons Business Development Executive

Dear Mr. H., Thank you for taking the time to tell us about your experience at the ibis Brisbane Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Upon investigation, I can confirm that you did in fact make a direct booking through your membership with Accor and I have asked our Front Office team to ensure that you receive the necessary points for this stay. In relation to the food and beverage spend, we can only credit points that go to your room and is therefore charged at reception. Apologies for any difficulties this may cause. We appreciate your sharing your concerns, and if you have any further questions or concerns, please feel free to reach out to me. Sincerely, Shannon Fitzsimons Business Development Executive

Dear Mrs. B., We very much appreciate your comments regarding your stay at the ibis Brisbane Airport. It is always a pleasure to receive positive feedback. I am delighted you have enjoyed the benefits of our location and the food at the Restauramt. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have you stay with us once again in the near future. Kind Regards, Alexandra, Sales Coordinator.

Dear Ms. P., Greetings from the ibis Brisbane Airport. Thank you for taking the time to write a wonderful review of our hotel. It is a pleasure to read of your experience with us and I am delighted that we are the ideal choice for you whilst transiting through Brisbane Airport. Thank you for letting me know that you did not receive your water on arrival, as to be expected for a Accor Silver guest. I will make sure that this is followed up with reception and not repeated in the future. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Shannon Fitzsimons Business Development Executive

Dear Mr. M., We very much appreciate your comments regarding your stay at the ibis Brisbane Airport. It is a pleasure to receive your feedback, we always appriciatte the comments of our repeated guests and valuable members of the Accor Loyalty Program, such as yourself. We are delighted you have found our property to be convenient for your needs and we have taken note of the areas were you consider improvement is needed. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have you stay with us once again in the near future. Kind Regards, Alexandra. Sales Coordinator.