Mantra on Queen Brisbane 4 stars

Customer review rating (ALL Rating) 3.7/5 505 reviews

Mantra on Queen Brisbane - Image 1
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Mantra on Queen Brisbane - Image 4
570 Queen Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • Our central location right on the Brisbane River grants access into the exciting CBD

  • We offer a range of Hotel Rooms and fully self-contained One and Two Bedroom Apartments

  • Our hotel facilities include WiFi, undercover parking, pool, spa, and gym

  • Host your next function with us, in our extensive conferencing and event facilities

  • Within walking distance of Brisbane's premier shopping and dining districts

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Joinable bed(s)

Hotel location

Mantra on Queen Brisbane

570 Queen Street
4000 BRISBANE
Australia

GPS:-27.462176, 153.030816

Telephone
Fax +61 7 3236 9637

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

There is no lifeguard on duty and parents/guardians are responsible for the safety of children and themselves. An adult must accompany any child under the age of 15 years.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  505 reviews

TripAdvisor Rating  3.5/5  1,439 reviews

Good location

Customer review rating 2.5/5

Heather L. Couples - Confirmed reviews ALL

Was very dissatisfied with the knowledge of the spa and the sauna out of order for our 5 night stay and not been notified prior as we would of changed our reservation

Dear Heather, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our location and accommodation. We sincerely apologize for the inconvenience caused by the spa and sauna being out of order during your stay, and for not notifying you in advance. We understand how this impacted your experience and will work to improve communication for future stays. We also appreciate your comments about the restaurant and recycling bins, and will review these areas to ensure a better experience for all guests. Thank you again for your valuable insights. We hope to welcome you back soon. Best regards, Chelsea

Avoid . Worst Experience Ever

Customer review rating 0.5/5

Daniel Solo - Confirmed reviews ALL

i booked a refundable room rate. i had to cancel which i did as per T&C on Accor app. it has taken me more than a month, a dozen emails, multiple calls to Accor call centre & the rude obstructive poorly trained front desk staff . . .finally 5 weeks later i get a refund. Hotel Manager has not been onsite nor available for the entire time. A DISGUSTING EXPERIENCE. This joint is a blight on the Accor brand.

Dear Daniel, We sincerely apologize for the frustration and inconvenience you experienced regarding your cancellation and refund process. This is certainly not the level of service we strive to provide. We understand your disappointment and will ensure that your feedback is shared with the relevant teams to prevent such situations in the future. Your experience is not reflective of our standards, and we truly regret the lack of support you encountered. Thank you for bringing this to our attention, we will strive to do better in the future. Warm regards, Chelsea Front Office Supervisor Mantra on Queen

very good mini suite. kitchen well supplied.

Customer review rating 4.5/5

Andrew Solo - Confirmed reviews ALL

stayed for 1 night before a cruise. Convenient Woolies metro just outside teh back door. Room pleasant with everything you need except the desk was typically small of a hotel. Full kitchen supplied with the basics. Towels better than average, the sampoo provided just felt like it was topped up and not relplaced. Staff verty helpful.

Really glad you enjoyed your stay! Hope to see you again

Goos Stay

Customer review rating 4.0/5

Giselle Families - Confirmed reviews ALL

Parking is a nightmare - No Restaurant attached to Mantra - Was told the bedding was 1 queen and 2 singles but wasn't

Sorry to hear about the parking headache and the confusion with the bedding! I totally get how that can be frustrating. Also, I know not having a restaurant on-site isn’t ideal. Thanks for letting us know – we’ll definitely look into these things to make sure your next stay is a lot smoother!

Extremely dissatisfied

Customer review rating 0.5/5

Rk Families - Confirmed reviews ALL

The room are poorly managed and have a very strong odour. I had to find a place nearby to stay with my child and the strong odour was causing cough and headache. worse there was no manager on duty to assist.

I’m really sorry to hear about your experience! That sounds super frustrating, especially with the strong odor and the health issues it caused. It’s definitely not how we want our guests to feel. We hope you’ll give us another chance in the future!

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Other web-users rate our hotel

  • 226 reviews 6.9/10 Location
  • 386 reviews 5.4/10 Room
  • 253 reviews 7.1/10 Service
  • 11 reviews 1.9/10 WiFi
  • 179 reviews 3.2/10 Cleanliness
  • 136 reviews 5.1/10 Comfort
  • 84 reviews 2.5/10 Amenities
  • 70 reviews 2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.