Mantra on Queen Brisbane 4 stars

Customer review rating (ALL Rating) 3.7/5 507 reviews

Mantra on Queen Brisbane - Image 1
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Mantra on Queen Brisbane - Image 4
570 Queen Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • Our central location right on the Brisbane River grants access into the exciting CBD

  • We offer a range of Hotel Rooms and fully self-contained One and Two Bedroom Apartments

  • Our hotel facilities include WiFi, undercover parking, pool, spa, and gym

  • Host your next function with us, in our extensive conferencing and event facilities

  • Within walking distance of Brisbane's premier shopping and dining districts

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Joinable bed(s)

Hotel location

Mantra on Queen Brisbane

570 Queen Street
4000 BRISBANE
Australia

GPS:-27.462176, 153.030816

Telephone
Fax +61 7 3236 9637

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

There is no lifeguard on duty and parents/guardians are responsible for the safety of children and themselves. An adult must accompany any child under the age of 15 years.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  507 reviews

TripAdvisor Rating  3.5/5  1,439 reviews

Business trip

Customer review rating 3.0/5

Brandon Business - Confirmed reviews ALL

Reception unattended upon check in and other times during the stay. Car park is fairly tight, tighter than other hotels. Gym is very small with no water station or towels.

Dear Brandon, Thank you for sharing your feedback with us. We're glad to hear you enjoyed the cleanliness of the hotel and appreciate your loyalty as an ALL member. We apologize for the issues you experienced with the check-in process, parking, and gym facilities. Your comments are valuable, and we’ll certainly take them into consideration to ensure a more seamless experience for our future guests. We hope to have the pleasure of welcoming you back on your next visit. Best regards, Chelsea Front Office Supervisor Mantra on Queen

Poor flexibility with amendments/cancellations.

Customer review rating 0.5/5

Andrew B. Families - Confirmed reviews ALL

My intended booking was for the 17th and 18th Nov. At approx 10pm on the 16th through Qantas Hotels app, I unfortunately booked the 16th and 17th. 5 minutes later I called the property when I had realized my mistake the Receptionist said he could not help. After calling Qantas Hotels in the morning, they have tried multiple time to get a positive result for me because of an honest mistake. Yet either Mantras policy is unable to respond to a genuine mistake, or the reservations managers customer service skills are so lacking you'd get a better response from a vending machine! Qantas Hotels has updated me twice with an "in progress" email - perfect. Mantras contact - please rate your stay! Apologies, it's says briefly above - Shithouse, even if I had used the booking at all.

Dear Andrew, Sorry to hear about the poor customer service you recieved here at Mantra on Queen. We are very sorry and will be amending this to help improve for future stays with us. We will be sharing your feedback with the team in the hopes to rectify this inconvenience. Regards, The Reception Team

Good overall

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nicely located to get to where we needed to be, walking distance. Room was spacious, clean and had great views (level 12). I didn't realise rooms were not serviced during our stay unless requested. Front desk team was always keen to assist. Booking process was confusing as we assumed it was prepaid already, however reservations advised a disconnection with booking portal and hotel, which I noticed leave the staff having to explain this issue to everyone booking through the website. Hopefully this issue gets sorted so that you can assure a seamless booking process.

Dear MARIE V ANNABELLE C., We very much appreciate your comments regarding your stay at the Mantra on Queen Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards, Guest Service Team Mantra on Queen

Fine

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Was told that we had a room with 2 beds which is what we requested, as we arrived early we couldn't check in which was fine, but when we came back after our work training and it was very late, we collected the key and got to the room and it was 1 Queen bed.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Best regards, Guest Service Team Mantra on Queen

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

Nowhere to park told to go down the road and walk back and if there wasn’t any parks there then I’ll have to find somewhere else

Thank you for your feedback. We apologize for the inconvenience you experienced with parking. We understand how frustrating this situation can be and will look into ways to improve the parking arrangements for our guests. We appreciate your understanding and hope to provide a better experience in the future. Thanks, Luke - reception

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Other web-users rate our hotel

  • 226 reviews 6.9/10 Location
  • 385 reviews 5.4/10 Room
  • 258 reviews 7.5/10 Service
  • 11 reviews 1.9/10 WiFi
  • 175 reviews 3.4/10 Cleanliness
  • 134 reviews 4.7/10 Comfort
  • 82 reviews 2.7/10 Amenities
  • 70 reviews 2.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.