Mantra on Queen Brisbane 4 stars

Customer review rating (ALL Rating) 3.7/5 388 reviews

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570 Queen Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • Our central location right on the Brisbane River grants access into the exciting CBD

  • We offer a range of Hotel Rooms and fully self-contained One and Two Bedroom Apartments

  • Our hotel facilities include WiFi, undercover parking, pool, spa, and gym

  • Host your next function with us, in our extensive conferencing and event facilities

  • Within walking distance of Brisbane's premier shopping and dining districts

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel Room

  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Joinable bed(s)
See availabilities

Hotel location

Mantra on Queen Brisbane

570 Queen Street
4000 BRISBANE
Australia

GPS:-27.462176, 153.030816

Telephone
Fax +61 7 3236 9637

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

There is no lifeguard on duty and parents/guardians are responsible for the safety of children and themselves. An adult must accompany any child under the age of 15 years.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  388 reviews

Customer review rating 4.5/5

Lysandra O. Business - Confirmed reviews ALL

Dear Lysandra, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our facilities, especially the sauna, and that our team helped make your stay a pleasant one. Providing friendly and attentive service is something we take great pride in, so it is especially rewarding to receive your kind comments. We are also pleased to hear that the team member who assisted by drying your washing made a positive impression. We will be sure to share your appreciation with our staff, as they are always happy to go the extra mile to assist our guests. Thank you again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Lennon John Biscocho Front Office Manager The Management Team

Customer review rating 5.0/5

Elena K. Solo - Confirmed reviews ALL

Dear Elle, Thank you for taking the time to share such wonderful feedback about your recent stay with us. We are delighted to hear that you enjoyed your River View Suite and found our location convenient for exploring Brisbane and Fortitude Valley. It is especially rewarding to know that our team helped make your stay memorable. Your kind comments regarding the team member who welcomed you at check-in are greatly appreciated. While we are unable to identify her from your description alone, we will be sure to share your feedback with our Front Office team. They will be thrilled to know their warm and welcoming service made such a positive impression. We are also pleased that you enjoyed the personal touches, including the welcome drink card and the housekeeping card. We believe these small details help create a more memorable guest experience, and it is wonderful to know they were appreciated. Thank you once again for your generous feedback. We truly value your support and look forward to welcoming you back on your next visit to Brisbane. Kind regards, Lennon John Biscocho Front Office Manager The Management Team

Customer review rating 3.5/5

Susan J. Families - Confirmed reviews ALL

Dear Susan, Thank you for taking the time to share your feedback. We are delighted to hear that the room was perfect for your stay and that you enjoyed your accommodation experience. We also appreciate your comments regarding our bar and café/restaurant facilities. Your feedback about evening operating hours and creating a more inviting atmosphere has been noted and will be shared with our management team for consideration. We are sorry to learn that our service did not meet your expectations. Providing friendly, welcoming, and attentive service is very important to us, and we will be discussing your comments with our reception and café teams to ensure we continue improving the guest experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better stay in the future. Kind regards, Lennon John Biscocho Front Office Manager The Management Team

Customer review rating 3.5/5

Liddelow J. Families - Confirmed reviews ALL

Dear J., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay overall and found our hotel to be a nice place to stay. We sincerely apologize that your room was not ready upon your arrival at 2:15 PM. We understand how important a smooth check-in experience is and regret any inconvenience this may have caused. We also appreciate your comments regarding the car park. We understand that parking spaces can feel limited and challenging to maneuver during busy periods, and we value your feedback as it helps us identify areas for improvement. Thank you again for your review. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Kind regards, Lennon John Biscocho Front Office Manager Management Team

Customer review rating 2.0/5

Tara B. Business - Confirmed reviews ALL

Dear Tara, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location; however, we are sincerely sorry that the condition of your room did not meet your expectations. We apologize for the stained bedspread, the unpleasant odour in the bathroom, and particularly for the cockroach you encountered during your stay. These issues are not reflective of the standards we strive to maintain and we understand how they would have negatively impacted your overall experience. Please be assured that your comments have been shared with our housekeeping, maintenance, and pest control teams for immediate investigation and corrective action. We are committed to addressing these concerns to ensure a more comfortable experience for our guests. Thank you again for bringing these matters to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved stay in the future. Kind regards, Lennon John Biscocho Front Office Manager The Management Team

Other web-users rate our hotel

  • 193 reviews 7.1/10 Location
  • 361 reviews 5.9/10 Room
  • 230 reviews 7.2/10 Service
  • 11 reviews 4.5/10 WiFi
  • 138 reviews 3.5/10 Cleanliness
  • 39 reviews 3.5/10 Food
  • 27 reviews 1.7/10 Wellness Area
  • 19 reviews 4.8/10 Breakfast

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