Mantra on Queen Brisbane

Mantra on Queen Brisbane

Customer review rating (ALL Rating) 4.0/5 645 reviews

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Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Choice of modern hotel rooms and apartments

  • Outdoor pool, gym and spa

  • Flexible meeting and conference spaces

  • Walking distance to shopping and restaurant areas

ALLSAFE approved hotel

Hotel location

Mantra on Queen Brisbane

570 Queen Street
4000 BRISBANE
Australia

GPS:-27.462176, 153.030816

Telephone +61 7 3234 8888

Fax +61 7 3236 9637

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Air conditioning
  • Wi-Fi
  • Meeting rooms

Meetings & Events

Number of Meeting Room
4
Surface of the largest room
176 m²  /  1900 sq ft
Maximum seats capacity
120
Maximum capacity for banquets
100
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Our accommodation(s)

At Mantra on Queen we have well-appointed Hotel Rooms to self-contained 1 and 2 Bedroom Apartments, situated just minutes from Brisbane CBD. All our accommodation features individually controlled air-conditioning, WiFi and laundry facilities.

Room

Hotel Room

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  645 reviews

TripAdvisor Rating  3.5/5  1,409 reviews

Well located

Customer review rating 2.5/5

Michelle S. Couples - Confirmed reviews ALL

Washing machine broken Had to ask for tea & toilet paper Shampoo gave me a dermatitis in scalp

Would not return

TripAdvisor rating 2.0/5

MTWED TripAdvisor review

Much better options available when visiting Brisbane - property showing its age with ripped curtains, scuff marks on walls, grey white sheets. On a main intersection with considerable street noise. Rooms are of decent size though and generally clean.

Overcharged and outdated

Customer review rating 2.5/5

Josephine S. Couples - Confirmed reviews ALL

Recently stayed 2 nights over RnB Friday weekend, although the room was nice was very outdated and had a funky smell, the light coming in from under the door from the corridor kept me up most the night until I rolled a towel to put along it. For the amount we paid for this room for the 2 nights was fair but to have to pay for parking on top of that is just a joke.. considering the rabbit hole this car park is it should be free with the room... Pool and sauna was closed for maintenance so couldn't use that either so didn't really get our moneys worth with the stay!

Dear JOSEPHINE s., Thank you for taking the time to tell us about your experience at the Mantra on Queen Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I apologise sincerely for the lack of toilet paper in your room, this is unacceptable and will be reported to our housekeeping staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Reception

In need of some hospitality

Customer review rating 2.0/5

Jeremy Couples - Confirmed reviews ALL

I phoned the hotel a few days out prior to booking, as quite a few negative reviews on Tripadvisor. I inquired about parking and was advise to arrive early, but not necessary check in. arrived at 11;00 to be greeted by a front desk staff member who looked like it was painful to do his job, was advised check-in was 2pm, I acknowledge this to advise i was not intending to check in by was told to arrive early for parking. I was given a flyer and told full and to try around the corner its cheaper. That was it. Check-in at 3pm was clunky and not a welcoming experience. the room was tired and in need of a good clean. the web site didn't mention / nor did the check in staff member that the pool was closed due to maintenance, if this was the case i would have stayed at one of your sister properties. I also sent an email the day before arrival that went un answered. I have stayed at many Accor properties and this Mantra on Queen needs some attention. Hospitality is the core business in hotel accommodation ......this needs some work. Regards Jeremy

Dear JEREMY C., Thank you for taking the time to tell us about your experience at the Mantra on Queen Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In regards to your negative parking experience, we sincerely apologise. Unfortunately our car park has very few spaces and is subject to availability on the day, this should have been explained to you over the phone however we apologise if our team member missed this. We will ensure that your feedback is passed on to our team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Reception.

Well located, some issues.

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

While it was well located, the room was small and we had a cockroach in the bathroom. The people staying in the room next to us on the Saturday night had music playing all night until 6am in the morning, which I reported to office staff.

Dear ANGELINA B., Thank you for taking the time to tell us about your experience at the Mantra on Queen Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We sincerely apologise for what was found in the bathroom and we will report this to our cleaning staff immediately. We do hope that our reception staff were able to assist you with your loud neighbor. Please do not hesitate to contact us with more information. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Reception.

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Other web-users rate our hotel

  • 356 reviews 7/10 Location
  • 526 reviews 5.9/10 Room
  • 404 reviews 8.2/10 Service
  • 12 reviews 5.8/10 WiFi
  • 200 reviews 5.3/10 Comfort
  • 188 reviews 4.1/10 Cleanliness
  • 113 reviews 3.2/10 Vibe
  • 100 reviews 4.6/10 Amenities

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