Mantra on Queen Brisbane 4 stars

Customer review rating (ALL Rating) 3.7/5 391 reviews

Mantra on Queen Brisbane - Image 1
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570 Queen Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • Our central location right on the Brisbane River grants access into the exciting CBD

  • We offer a range of Hotel Rooms and fully self-contained One and Two Bedroom Apartments

  • Our hotel facilities include WiFi, undercover parking, pool, spa, and gym

  • Host your next function with us, in our extensive conferencing and event facilities

  • Within walking distance of Brisbane's premier shopping and dining districts

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Joinable bed(s)
See availabilities

Hotel location

Mantra on Queen Brisbane

570 Queen Street
4000 BRISBANE
Australia

GPS:-27.462176, 153.030816

Telephone
Fax +61 7 3236 9637

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

There is no lifeguard on duty and parents/guardians are responsible for the safety of children and themselves. An adult must accompany any child under the age of 15 years.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  391 reviews

Customer review rating 4.5/5

T. T. K. Business - Confirmed reviews ALL

Comfortable room with all amenities, everything could need for a business stay. Highly recommend

Dear Guest, Thank you for taking the time to share your wonderful feedback following your recent stay at Mantra on Queen Brisbane. We are delighted to hear you found your room comfortable and well-equipped with everything needed for a business stay. It’s also great to know our convenient location and the cleanliness of the property contributed positively to your experience. Your recommendation means a great deal to us, and we truly appreciate your recognition of our team and services. We will be sure to share your kind comments with our staff. Thank you once again for choosing to stay with us, and we look forward to welcoming you back on your next visit to Brisbane. Kind regards, Guest Services Team Mantra on Queen Brisbane

Customer review rating 4.0/5

Jeff W. Couples - Confirmed reviews ALL

Staff were extremely helpful and friendly. This accommodation was dated but still clean and comfortable. The thing we found strange was at breakfast a Barista coffee was available on the Accor menu but not a cup of tea which is far cheaper? Is this just an oversight, very strange.

Dear Jeff W., We very much appreciate your comments regarding your stay at the Mantra on Queen Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with the team member who assisted you during check-in. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate your comments regarding the breakfast selection and the tea options available. Please rest assured your feedback has been noted and will be reviewed with the relevant team as we continue to improve our guest experience. We sincerely apologise for the issue experienced with the Accor ALL App payment process which resulted in your booking being cancelled. We understand how frustrating this would have been and appreciate you bringing it to our attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Services | Mantra on Queen

Customer review rating 4.5/5

Sally W. Solo - Confirmed reviews ALL

It was brief, I didn't have time to try the restaurant, but I appreciated the early checkin, even the cleaners were lovely and friendly. Love express checkout. Love your shower products. The only reason the score was not a 10 is thattwice I asked reception for directions and twice they shrugged and said they didn't know the area and made no effort to assist. Staff should anticipate visitors wanting basic directions, even a preprinted sheet displayed at reception or in the room would have solved this and not make demands on reception staff's time. Surely the options and time required to get to southbank or airport or central are fairly common questions. If they are not, a preprinted info sheet is not a big cost or effort.

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated the early check-in, express checkout, our shower products, and especially the friendliness of our housekeeping team. Your kind comments will certainly be shared with them. At the same time, we sincerely apologize for the disappointing experience you had when seeking directions from our reception team. We understand how important local knowledge and helpful guidance are for our guests, particularly for common destinations such as Southbank, Central Station, and the airport. Your suggestion regarding a pre-printed information sheet is very valuable, and we appreciate you taking the time to share such constructive feedback. We will certainly pass this on to our management team for consideration as we continuously look for ways to improve the guest experience. Thank you again for your comments, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. Kind regards, Mantra On Queen Team

Customer review rating 0.5/5

Nicholas H. Business - Confirmed reviews ALL

Not great. Hotel was dirty, rooms were loud.

Dear Nicholas, Thank you for taking the time to share your feedback regarding your recent stay at Mantra on Queen Brisbane. I am very sorry to hear that your experience did not meet expectations, particularly regarding the cleanliness of the hotel and the noise levels in your room. Please accept our sincere apologies for the discomfort caused during your business trip. Your comments have been shared with our housekeeping and management teams for immediate review and follow-up, as this is certainly not the standard we aim to provide to our guests. We also appreciate your feedback regarding the breakfast, check-in experience, and team service, as it helps us identify areas where we can improve. We value all guest feedback and regret that we were unable to provide you with a more comfortable and enjoyable stay. We do hope you may consider giving us another opportunity in the future to provide you with a much better experience. Kind regards, Guest Service Agent Mantra on Queen Brisbane

Customer review rating 4.0/5

Paul M. Couples - Confirmed reviews ALL

It was a nice quality city break

Dear Paul, Thank you for taking the time to share your feedback following your recent stay at Mantra on Queen Brisbane. We’re delighted to hear you enjoyed your city break and had a lovely experience with us. It’s also great to know you found the booking, check-in, accommodation, and overall stay enjoyable. We appreciate your feedback about the ALL loyalty program. Guest insights like yours are very valuable as we continually look for ways to improve both our guest experience and communication. Thank you again for choosing to stay with us and for being a valued ALL Classic member. We hope to welcome you back again soon for another relaxing stay in Brisbane. Kind regards, Guest Services Team

Other web-users rate our hotel

  • 198 reviews 6.9/10 Location
  • 361 reviews 6/10 Room
  • 230 reviews 7/10 Service
  • 11 reviews 4.5/10 WiFi
  • 138 reviews 3.8/10 Cleanliness
  • 40 reviews 3.4/10 Food
  • 27 reviews 1.7/10 Wellness Area
  • 20 reviews 4.8/10 Breakfast

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