Mantra on Queen Brisbane 4 stars

Customer review rating (ALL Rating) 3.7/5 385 reviews

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Description

Hotel extras

  • Our central location right on the Brisbane River grants access into the exciting CBD

  • We offer a range of Hotel Rooms and fully self-contained One and Two Bedroom Apartments

  • Our hotel facilities include WiFi, undercover parking, pool, spa, and gym

  • Host your next function with us, in our extensive conferencing and event facilities

  • Within walking distance of Brisbane's premier shopping and dining districts

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 21 / 226 sq ft
  • Bedding 1 x Joinable bed(s)

Hotel location

Mantra on Queen Brisbane

570 Queen Street
4000 BRISBANE
Australia

GPS:-27.462176, 153.030816

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

There is no lifeguard on duty and parents/guardians are responsible for the safety of children and themselves. An adult must accompany any child under the age of 15 years.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  385 reviews

Customer review rating 4.0/5

Malachi W. Business - Confirmed reviews ALL

I enjoyed my experience at the Mantra.

Dear Malachi W., We very much appreciate your comments regarding your stay at the Mantra on Queen Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Services | Mantra on Queen

Customer review rating 2.0/5

Glen J. E. Business - Confirmed reviews ALL

Check in desk was maned by the cleaner so couldn’t assist. Room was very dated and had to walk over painters dust and drop sheets to access room.

Dear GLEN J. E., Thank you for taking the time to tell us about your experience at the Mantra on Queen Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Services | Mantra on Queen

Customer review rating 0.5/5

Linda V. Couples - Confirmed reviews ALL

Spelt our names wrong, was difficult for billing and check in and was accused of leaving without payment and confusion over breakfast making us have to pay $70 extra for breakfast no refund on breakfast and still no refund on bond not happy with the experience…. Out dated furniture and appliances and a shower that we could only use the bath function…. One chair only to use on balcony when there was 2 guests for a city view …. Expected better for the price and expected refund on both breakfast and bond of room. Manager needs to call to rectify

Dear Linda, Thank you for taking the time to share your feedback following your stay at Mantra on Queen. I’m truly sorry to read about your experience and want to acknowledge how frustrating this must have been for you. Firstly, please accept our sincere apologies for the errors with your name at check-in and the complications this caused with billing. This is certainly not the standard we aim to deliver, and I understand how this would have set a negative tone for your stay from the outset. I am also very concerned to hear about the confusion surrounding your breakfast, the additional charges incurred, and the lack of resolution provided during your stay. I’m very sorry for the distress the situation you described has caused. Additionally, your comments regarding the condition of the room have been noted with urgency. This is not reflective of the experience we strive to provide, and your feedback will be shared directly with our management and maintenance teams for immediate review. Regarding your outstanding bond and the request for a refund related to breakfast charges, I understand your expectation for this to be resolved promptly. I will escalate your case to the hotel management team to ensure this is investigated as a priority. A manager will be in contact with you directly to address these concerns and work towards an appropriate resolution. We value your loyalty as an ALL Accor member, and it is disappointing to know we have let you down on this occasion. Please be assured that your feedback is being taken seriously, and we are committed to improving both our service delivery and guest communication. If you would like to provide any additional details or prefer to be contacted at a specific time, please let us know. We appreciate your patience while this matter is being reviewed. Kind regards, Guest Service Team Mantra on Queen Brisbane

Customer review rating 5.0/5

Maria E. Business - Confirmed reviews ALL

Checking in was easy, apartment was well serviced and felt like a home away from home.

Dear Maria E., We very much appreciate your comments regarding your stay at the Mantra on Queen Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Services | Mantra on Queen 570 Queen Street Brisbane City, QLD 4000 Australia P: +6… | qu… | mantra.accor.com

Customer review rating 0.5/5

Billy S. Friends - Confirmed reviews ALL

I spent 30 minutes trying to get the elevator back to my room and the door keep repeatedly opening and no other elevator was working. I ended up holding the call button on the elevator as no one was around. They started the alarm and finally open the other elevators

Dear Billy, Thank you for taking the time to share your feedback following your recent stay with us. I’m very sorry to hear about the issues you experienced with the elevators. Waiting 30 minutes and dealing with repeated door faults is certainly not the experience we want for our guests, and I understand how frustrating this must have been—especially when assistance was not immediately available. Please be assured that this has been escalated to our maintenance team for urgent review, and we are currently investigating the fault to prevent this from happening again. I also regret to hear about your breakfast experience. Receiving cold food is not acceptable, and we have followed this up with our café team to reinforce quality and service standards. While I’m pleased to see that you found our team welcoming during check-in and throughout your stay, it’s clear we fell short in several key areas, and for that I sincerely apologise. We truly value your feedback as it helps us improve, and I hope we may have the opportunity to restore your confidence in us on a future visit. Warm regards, Guest Services Mantra on Queen 570 Queen Street Brisbane City, QLD 4000 Australia P: +6… | qu… | mantra.accor.com

Other web-users rate our hotel

  • 203 reviews 6.8/10 Location
  • 363 reviews 6.2/10 Room
  • 230 reviews 6.9/10 Service
  • 10 reviews 5.3/10 WiFi
  • 141 reviews 3.9/10 Cleanliness
  • 79 reviews 4.7/10 Amenities
  • 72 reviews 3.9/10 Vibe
  • 41 reviews 3.8/10 Food

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