Mantra on Queen Brisbane 4 stars

Customer review rating (ALL Rating) 3.8/5 395 reviews

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Description

Hotel extras

  • Our central location right on the Brisbane River grants access into the exciting CBD

  • We offer a range of Hotel Rooms and fully self-contained One and Two Bedroom Apartments

  • Our hotel facilities include WiFi, undercover parking, pool, spa, and gym

  • Host your next function with us, in our extensive conferencing and event facilities

  • Within walking distance of Brisbane's premier shopping and dining districts

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel Room

  • 2 pers. max
  • 21 / 226 sq ft
  • Bedding 1 x Joinable bed(s)

Hotel location

Mantra on Queen Brisbane

570 Queen Street
4000 BRISBANE
Australia

GPS:-27.462176, 153.030816

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

There is no lifeguard on duty and parents/guardians are responsible for the safety of children and themselves. An adult must accompany any child under the age of 15 years.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  395 reviews

Customer review rating 4.0/5

David H. Solo - Confirmed reviews ALL

Dear David, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed the convenient location and found your self-contained apartment comfortable. It is also great to know that your booking experience through the Qantas app was easy and that you were happy with the check-out process. We sincerely apologise for the delay you experienced at reception during check-in. We understand how frustrating it can be to wait for assistance after arriving, and we appreciate you bringing this to our attention. Your feedback has been shared with our team as we continue to improve the arrival experience for our guests. Thank you again for your valuable feedback and for recommending us. We hope to have the opportunity to welcome you back and provide you with an even more seamless stay next time. Warm regards, Lennon John Biscocho The Management Team

Customer review rating 5.0/5

Gamini W. Couples - Confirmed reviews ALL

Dear Gamini, Thank you very much for your wonderful 100/100 review and for taking the time to share your experience with us. We are delighted to hear that you had such a great stay and enjoyed our well-organised facilities and convenient location close to Brisbane’s CBD attractions. It is also lovely to know that you enjoyed the café on the ground floor and found it to be a great place for breakfast. Your perfect scores across all areas are a wonderful compliment to our team, and we are especially pleased to know that your arrival, accommodation, cleanliness, breakfast and overall service all met your expectations. Thank you again for your kind recommendation. We truly appreciate your support and look forward to welcoming you back for another wonderful stay in Brisbane. Kind regards, Reception

Customer review rating 3.5/5

Mariela C. Couples - Confirmed reviews ALL

Dear Mariela, Thank you for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you enjoyed your comfortable accommodation and convenient location, and especially that our breakfast team provided such friendly and attentive service. We will be sure to share your kind comments with them. We are, however, sorry to hear that your experience with housekeeping did not meet the standards we aim to provide. We understand how important timely, responsive and thorough housekeeping is to a comfortable stay, and we sincerely apologise for the shortcomings you experienced. Your feedback has been shared with the relevant team so that we can address these areas and improve our service. Thank you again for your constructive feedback and for recognising the positive aspects of your stay. We hope to have the opportunity to welcome you back and provide you with a more consistently enjoyable experience. Kind regards, Reception

Customer review rating 3.0/5

Sylvia P. Families - Confirmed reviews ALL

Dear Ms P., Thank you for taking the time to share such detailed feedback following your recent stay with us. Please accept my sincere apologies for the number of issues you experienced during your visit. We are disappointed to hear that your first stay with Mantra did not meet the standard we aim to provide, and I completely understand your disappointment. I am particularly sorry regarding the difficulty with your room door and the air conditioning. While our reception team assisted with the door and provided an additional blanket, I appreciate that this did not fully resolve the inconvenience, particularly with the room being cold during your stay. We will review this with our Maintenance team to ensure these issues are properly addressed. I also sincerely apologies for the condition of the lounge cushions, the damaged sheer curtains and the unstable table. These are matters that should have been identified and attended to as part of our regular room inspections. Your feedback has been shared with our Housekeeping and Maintenance teams so these items can be inspected and rectified. I am pleased that our team was able to assist with providing additional towels when requested, and I appreciate your kind comments regarding their assistance. Nevertheless, we recognise that you should not have had to experience so many inconveniences during your stay. As an ALL-Accor Silver member, we truly value your continued support and the confidence you place in our hotels when choosing your accommodation. It is especially disappointing to hear that this experience has left you uncertain about choosing Mantra again in the future. Thank you again for bringing these matters to our attention. Your feedback is extremely valuable and will help us improve both the condition of our accommodation and the overall guest experience. We sincerely hope you will give us another opportunity to provide you with the comfortable and enjoyable stay you should have experienced on this occasion. Kind regards, Lennon John Biscocho Front Office Manager

Customer review rating 3.5/5

David R. Couples - Confirmed reviews ALL

Dear David, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found the booking process easy and that you enjoyed your accommodation and Wi-Fi. We also appreciate your continued support as a Silver ALL Accor member. However, I am sorry that several aspects of your stay did not meet your expectations. In particular, we sincerely apologies for the lack of visible reception assistance during your stay. We understand how frustrating it must have been to arrive or require assistance and not find a team member readily available at the reception desk. This is certainly not the level of service we aim to provide. We also acknowledge your comments regarding the limited restaurant operating hours and your experience when trying to obtain breakfast assistance. We understand that our guests should not have to search for someone to assist them, and your feedback regarding staffing and service availability has been noted and will be shared with our management team for review. Your comments are valuable as they highlight areas where we need to improve our service and ensure a more consistent guest experience. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back to Mantra on Queen and provide you with a much-improved experience. Kind regards, Lennon John Biscocho Hotel Management Mantra on Queen

Other web-users rate our hotel

  • 197 reviews 7.3/10 Location
  • 352 reviews 5.9/10 Room
  • 242 reviews 6.6/10 Service
  • 8 reviews 6.2/10 WiFi
  • 140 reviews 3.8/10 Cleanliness
  • 46 reviews 5.7/10 Value
  • 27 reviews 2.9/10 Wellness Area
  • 23 reviews 4.6/10 Breakfast

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