Mantra on Queen Brisbane 4 stars

Customer review rating (ALL Rating) 3.6/5 392 reviews

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Description

Hotel extras

  • Our central location right on the Brisbane River grants access into the exciting CBD

  • We offer a range of Hotel Rooms and fully self-contained One and Two Bedroom Apartments

  • Our hotel facilities include WiFi, undercover parking, pool, spa, and gym

  • Host your next function with us, in our extensive conferencing and event facilities

  • Within walking distance of Brisbane's premier shopping and dining districts

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 21 / 226 sq ft
  • Bedding 1 x Joinable bed(s)

Hotel location

Mantra on Queen Brisbane

570 Queen Street
4000 BRISBANE
Australia

GPS:-27.462176, 153.030816

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

There is no lifeguard on duty and parents/guardians are responsible for the safety of children and themselves. An adult must accompany any child under the age of 15 years.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  392 reviews

Customer review rating 0.5/5

Youssef S. Business - Confirmed reviews ALL

Aircon was not cooling the room sufficiently. Was almost an hour after till I was moved to another room to have the same issue. I had to book another hotel. I was told that Mantra will be in touch with me for a refund. This was Friday 6th March. Its now Tuesday 10th March and I havent heard from anyone.

Customer review rating 4.5/5

Sam M. Friends - Confirmed reviews ALL

Was perfect for our group get together.

Dear Sam, Thank you for sharing your feedback following your recent stay with us. We’re delighted to hear that your visit was perfect for your group get together and that you enjoyed a smooth overall experience. It’s especially rewarding to know that our team, accommodation, cleanliness, and facilities all contributed positively to your stay. As a valued ALL Diamond member, we truly appreciate your continued loyalty and your recommendation of both our hotel and the loyalty programme. Your support means a great deal to us. We hope to have the pleasure of welcoming you and your friends back again soon for another memorable stay! Sincerely, Guest Services | Mantra on Queen 570 Queen Street Brisbane City, QLD 4000 Australia P: +6… | qu… | mantra.accor.com

Customer review rating 0.5/5

Dr W. J. Families - Confirmed reviews ALL

Dear James, I am writing to express my disappointment regarding my recent stay at your property. As a long-standing platinum Accor member, I have consistently received certain benefits across Accor properties, including complimentary breakfast for two in Asia Pacific hotels and welcome drinks. Unfortunately, my experience at your hotel fell well below the standard I have come to expect from the Accor brand. Firstly, I was charged for breakfast, which was surprising. Across Asia Pacific — including New Zealand during my recent stay at the Mantra hotel — I have always received complimentary breakfast for two as an Accor member, especially on weekends. When I checked in last night, your receptionist Alex also confirmed that breakfast would be included, so being charged for it was unexpected and inconsistent with what was communicated. Secondly, there was confusion regarding the welcome drink benefit. We were only given one drink (a coffee), and even that was later charged to the room. This contradicts what your barista mentioned, which was that platinum Accor members receive complimentary welcome drinks. Again I have always received welcome drinks across the world at Accor hotels. This added further confusion and disappointment. There were also several service issues during the stay: When checking in, Alex confirmed breakfast would start at 6:30 a.m., and we explained we needed to leave for the airport at 7:00 a.m.. However, when we arrived at 6:30 a.m., the café staff told us it does not open until 7:00 a.m.. This meant we had to rush our breakfast within minutes and ended up being late for the airport, which was extremely frustrating. Alex also mentioned we had been upgraded to a two-bed room, as I was travelling with my father. However, when we entered the room, there was only one bed available. A second bed was eventually added, but no blanket was provided. Because no one answered the phone, I had to go downstairs again to request a blanket, which caused unnecessary inconvenience and delayed our sleep. Overall, this experience was far below the level of service expected from an Accor property, particularly for a longstanding loyal Accor member. Given the number of service failures and the incorrect charges applied, I would appreciate a refund for the breakfast charges and the incorrectly charged welcome drink, and I would also welcome appropriate compensation for the inconvenience caused. I hope you can review this matter promptly and respond with a fair resolution.

Customer review rating 5.0/5

Roberto C. H. Solo - Confirmed reviews ALL

Hard to do check in late hours but after some time I managed to contact guest services and all went great, service and room were great.

Dear Roberto, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our service, rooms, and location, and that your overall experience was excellent. It’s especially pleasing to know that once you were able to connect with our guest services team, everything went smoothly and that our team helped make your stay a great one. At the same time, we sincerely appreciate you highlighting the difficulty you experienced during your late-night arrival. We understand how important a smooth check-in process is, particularly after a long journey, and we apologise for the inconvenience caused while trying to reach assistance. Your feedback is very valuable and helps us review how we can make the arrival experience clearer and easier for guests arriving outside of standard reception hours. We truly appreciate your kind comments and your recommendation. It was a pleasure having you stay with us, and we hope to welcome you back again in the future. Sincerely, Guest Services | Mantra on Queen 570 Queen Street Brisbane City, QLD 4000 Australia P: +6… | qu… | mantra.accor.com

Customer review rating 2.0/5

Jeremy K. Business - Confirmed reviews ALL

An awkward hotel with difficult entry, poor reception and old style rooms.

Dear Jeremy, Thank you for taking the time to share your detailed feedback following your recent stay. I’m very sorry to hear about your experience on arrival, particularly the wait at reception and the difficulty accessing the hotel. This is certainly not the first impression we want for our guests, and your comments have been shared with our team so we can improve our service. We also appreciate your feedback regarding the rooms and understand that the style may feel dated. Your suggestion to modernise has been noted as we continually review ways to enhance our guest experience. Thank you as well for recognising the efforts of our team and for your loyalty as an ALL Silver member. We truly value your support and hope we may have the opportunity to welcome you again for a much improved stay in the future. Sincerely, Guest Services | Mantra on Queen 570 Queen Street Brisbane City, QLD 4000 Australia P: +6… | qu… | mantra.accor.com

Other web-users rate our hotel

  • 199 reviews 6.5/10 Location
  • 351 reviews 6.2/10 Room
  • 224 reviews 7.3/10 Service
  • 9 reviews 1.9/10 WiFi
  • 151 reviews 4.2/10 Cleanliness
  • 131 reviews 5.3/10 Comfort
  • 74 reviews 4.2/10 Amenities
  • 46 reviews 3.8/10 Food

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