Dear Amanda, Thank you for your wonderful feedback following your recent stay with us. We are delighted to hear that you had a fantastic stay and enjoyed our perfect location. It is especially rewarding to know that every aspect of your experience, from your accommodation and cleanliness to the service provided by our team, met your expectations. Thank you for your perfect ratings and for recommending us to others. Your kind words are greatly appreciated by our entire team. We look forward to welcoming you and your partner back to Mantra Brisbane for another fantastic stay. Kind regards, The Mantra Team

Dear Stanley, Thank you for taking the time to provide such detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed the location, the views from your apartment and the accommodation provided. We also appreciate your positive comments regarding the room upgrade and welcome drink. However, we sincerely apologise for the confusion and disappointment surrounding the complimentary breakfast benefit associated with your ALL Accor Platinum status. We understand how frustrating this must have been, particularly when you booked through the ALL Accor App expecting to receive the benefits advertised for your membership. We acknowledge that the distinction between the hotel and the café operating in our lobby was not clearly communicated, and that our team was unable to provide a satisfactory explanation or resolution during your stay. We also recognise the importance of ensuring our team members are familiar with the applicable loyalty programme benefits and hotel policies. Your feedback regarding the clarity of our booking information, breakfast arrangements and member recognition has been shared with our management team for review. Please accept our sincere apologies that this aspect of your experience fell short of your expectations. Thank you for your continued loyalty as an ALL Accor Platinum member and Accor Vacation Club member. We value your feedback and hope to have the opportunity to restore your confidence in us during a future visit. Kind regards, The Mantra Team

Dear Ronald, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you appreciated our convenient location and the friendly service provided by Joel. We will be sure to pass on your kind recognition, as we know he will be delighted to hear that his efforts made a positive difference to your experience. However, we sincerely apologise for the noise disturbance caused by the washing machine near your unit, particularly late in the evening. We understand how frustrating it must have been to have your sleep disrupted, and we appreciate your suggestion regarding relocating the machine to a separate area. Your feedback will be shared with our management team for consideration. We also regret that other aspects of your accommodation, cleanliness and breakfast experience did not meet your expectations. Please accept our apologies for these shortcomings. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Kind regards, The Mantra Team

Dear Neil, Thank you for sharing your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation and helpful team. It is also wonderful to see your positive ratings across check-in, cleanliness and the overall experience. We appreciate you bringing the issue with the fridge cupboard door to our attention. Please accept our apologies for this inconvenience. Your suggestion to remove the cupboard door is a practical one, and we will have our maintenance team review the setup to ensure the fridge is properly fitted and easy to access. Thank you for your continued support as an ALL Accor Classic member and Accor Vacation Club member. We look forward to welcoming you back for another enjoyable stay. Kind regards, The Mantra Team

Dear Heling, Thank you for taking the time to share your feedback and for choosing to stay with us during your business trip. We are pleased to hear that you had a comfortable stay and appreciated our convenient location near Woolworths. We also appreciate your positive feedback regarding our team, accommodation and overall experience. However, we sincerely apologise for the confusion and inconvenience caused by the payment notifications you received. We understand how frustrating it must have been to receive repeated messages advising that payment was outstanding, particularly when your accommodation had already been paid. We appreciate you taking the time to contact our reception team to clarify this matter, and we will share your feedback with the relevant team to help improve the payment process and communication. Thank you also for your feedback regarding ease of access. Your comments are valuable as we continue to look for ways to improve our guest experience. We appreciate your continued support as an ALL Accor Classic member and look forward to welcoming you back to Mantra Brisbane for another comfortable stay. Kind regards, The Mantra Team

Dear William, Thank you for sharing your feedback following your recent stay with us. We are delighted to hear that you enjoyed the spacious and comfortable apartment, its amenities, and our convenient location close to the CBD. It is wonderful to know that our team and the various aspects of your stay met your expectations. We also sincerely appreciate your continued support as an ALL Accor Platinum member and your perfect rating of our loyalty programme. Thank you for choosing to stay with us for your business trip. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, The Mantra on Queen Team

Dear Gavin, Thank you for taking the time to share your feedback. We sincerely apologise that your stay at Mantra did not meet your expectations. We are particularly sorry for the inconvenience and concern caused by the lack of clear information regarding our parking facilities, especially the access restrictions for larger vehicles. We understand how important it is to receive accurate parking information before arrival, particularly when travelling with valuable equipment in your vehicle. We also regret that the cleanliness of your apartment, the dust around the ventilation, and the surrounding street noise affected your comfort during your stay. Please be assured that your comments have been noted and will be shared with the relevant teams for review and improvement. We appreciate your honest feedback, as it helps us identify areas where we need to improve our communication, facilities, and overall guest experience. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a more comfortable and positive experience in the future. Kind regards, Lennon John Biscocho The Mantra Team

Dear Shakaela, Thank you for taking the time to share your feedback following your recent stay at Mantra. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, and the friendly service provided by our team. We sincerely appreciate your positive ratings and your willingness to recommend us to others. Your kind comments are a great encouragement to our team. We also appreciate your feedback regarding the cleanliness of the pool and pool area. Please accept our apologies that this aspect of your experience did not fully meet your expectations. We take your comments seriously and will share them with our housekeeping and maintenance teams to help us improve our facilities for future guests. Thank you again for choosing Mantra for your stay with friends. We look forward to welcoming you back in the future and providing you with another enjoyable experience. Kind regards, Lennon John Biscocho The Mantra Team

Dear Rowena, Thank you for taking the time to share your wonderful feedback and for giving us a perfect score of 100/100. We are delighted to hear that you enjoyed our comfortable beds, convenient location, excellent rooms, and friendly customer service. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering exceptional guest experiences. It was a pleasure to have you stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Lennon John Biscocho The Management Team

Dear Mattias, Thank you for taking the time to share your feedback following your recent stay at Mantra on Queen Brisbane. We are pleased to hear that you enjoyed our convenient location and found our team friendly and welcoming. We also appreciate your continued support as an ALL Accor Gold member. We value your feedback and understand that there is always room for improvement. Your comments are important to us as we continue to enhance our guest experience and deliver a comfortable and enjoyable stay. We look forward to welcoming you back to Mantra on Queen Brisbane on your next visit. Kind regards, Lennon John Biscocho Front Office Manager Mantra on Queen Brisbane

Dear GAUTAM B., We very much appreciate your comments regarding your stay at the Mantra on Queen Brisbane. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Services | Mantra on Queen

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Services | Mantra on Queen

Dear MATT W., We very much appreciate your comments regarding your stay at the Mantra on Queen Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Services | Mantra on Queen

Dear Mr S., Thank you for taking the time to share your feedback following your recent stay at Mantra on Queen Brisbane. Please accept our sincere apologies for the shortcomings you experienced, particularly regarding the cleanliness of your room and balcony, as well as the lack of follow-up after you raised your concerns with our team. We understand how disappointing it must have been to raise these issues more than once without seeing them resolved. We also apologise that your expectations regarding the recognition of your Platinum status were not met. We value our guests' loyalty and regret that we did not deliver the level of service and recognition you deserved. Your feedback has been taken seriously and will be shared with our relevant teams to help us improve our housekeeping standards, communication and follow-through on guest requests. We appreciate you bringing these matters to our attention and are sorry that we fell short of providing you with the experience you expected. We hope to have the opportunity to restore your confidence in us on a future visit. Kind regards, Lennon John Biscocho Front Office Manager Mantra on Queen Brisbane

Dear Giovanni, Thank you for taking the time to share your feedback with us. We are pleased to hear that our team made a positive impression and that you found the booking process and check-out experience satisfactory. However, we are sorry to learn that the condition of the hotel and the age of the accommodation did not meet your expectations. We understand your concerns and appreciate your honest comments regarding areas that require improvement. Your feedback is valuable and will be shared with our management team as we continue to look for ways to improve our facilities and overall guest experience. Thank you again for your feedback and for your loyalty as an ALL Accor Gold member and Accor Vacation Club member. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, The Mantra on Queen Team

Dear G., Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that our reception team was helpful and accommodating with your parking requirements during your work-related visit. It’s wonderful to know that our team helped make your stay a positive experience. Your kind comments are greatly appreciated and will be shared with our team. Thank you for choosing to stay with us. We look forward to welcoming you back again on your next visit! Kind regards, The Mantra on Queen Team

Dear Linda, Thank you for taking the time to share your detailed feedback following your recent stay with us. Please accept our sincere apologies for the inconvenience and disappointment you experienced, particularly regarding the unexpected room move during your week-long stay. We understand how disruptive it must have been to pack your belongings and relocate during the day, and we are especially sorry that the bathroom in the new room was not suitable for your sister’s mobility needs. Having to return to the original room to use the shower was certainly not the experience we would want for any of our guests. We also acknowledge your comments regarding the lack of consistency at reception and the wait times you experienced. We understand how frustrating it is to have to wait for assistance, particularly during check-in and departure, and we apologise that we did not provide the level of service you expected. As a valued Accor Gold member, we are particularly disappointed that we did not meet your expectations on this occasion. Your feedback has been shared with our management team, and we will review our processes around planned maintenance, room allocations, accessibility requirements and front desk coverage to help prevent a similar experience in the future. We truly appreciate your positive comments regarding the booking experience, cleanliness, breakfast and Wi-Fi. We hope you will give us another opportunity to provide you and your family with the comfortable and seamless stay you should have received. Kind regards, Lennon John Biscocho Front Office Manager Mantra on Queen Brisbane

Dear Cheryl, Thank you for taking the time to share your wonderful feedback following your stay at Mantra on Queen. We are delighted to hear that you had a lovely stay and found our team friendly and welcoming. It is fantastic to see your positive ratings across your arrival, accommodation, service, and overall experience. We also sincerely appreciate your continued loyalty as an ALL Accor Gold member and your generous 10/10 recommendation. We note your rating regarding cleanliness and appreciate you bringing this to our attention. Your feedback is valuable to us, and we will continue to focus on maintaining the highest standards throughout the hotel. Thank you once again for choosing Mantra on Queen. We look forward to welcoming you and your friends back again and providing you with another enjoyable stay. Warm regards, Lennon John Biscocho Front Office Manager The Mantra on Queen Team

Dear Simon, Thank you for taking the time to share your feedback following your recent stay at Mantra on Queen. We are pleased to hear that you found our location convenient. However, we are sorry to learn that your overall experience did not meet your expectations. In particular, we sincerely apologise that the housekeeping service was not provided during your stay and that the washer and dryer combination was not operating as expected. We understand how important these facilities and services can be, particularly when they are a key reason for choosing our accommodation. We regret the inconvenience this caused and appreciate you bringing these matters to our attention. Your feedback has been shared with the relevant teams so that we can review our housekeeping procedures and ensure that any maintenance issues are addressed promptly. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, Lennon John Biscocho Front Office Manager Mantra on Queen