Mantra on Queen Brisbane 4 stars

Customer review rating (ALL Rating) 3.7/5 387 reviews

Mantra on Queen Brisbane - Image 1
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Mantra on Queen Brisbane - Image 4
570 Queen Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • Our central location right on the Brisbane River grants access into the exciting CBD

  • We offer a range of Hotel Rooms and fully self-contained One and Two Bedroom Apartments

  • Our hotel facilities include WiFi, undercover parking, pool, spa, and gym

  • Host your next function with us, in our extensive conferencing and event facilities

  • Within walking distance of Brisbane's premier shopping and dining districts

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel Room

  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Joinable bed(s)
See availabilities

Hotel location

Mantra on Queen Brisbane

570 Queen Street
4000 BRISBANE
Australia

GPS:-27.462176, 153.030816

Telephone
Fax +61 7 3236 9637

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

There is no lifeguard on duty and parents/guardians are responsible for the safety of children and themselves. An adult must accompany any child under the age of 15 years.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  387 reviews

Customer review rating 1.0/5

Wayne H. Couples - Confirmed reviews ALL

Dear Mr H., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are sincerely sorry to learn that your experience did not meet your expectations, particularly after the travel disruptions you encountered prior to your arrival. We understand how frustrating it must have been to have your request to amend your booking declined, and we regret the additional disappointment this caused. We also apologize for your arrival experience. While our standard check-in time is 2:00 pm and early check-in is subject to room availability, we appreciate how frustrating it would have been to see other guests accommodated ahead of you. We understand why this appeared inconsistent, and we're sorry that the communication left you feeling disappointed. Your comments regarding the professionalism of our team and the service you received have been shared with our Front Office management for review and further staff training. Thank you also for highlighting the safety concern regarding the shower over the bath. Guest safety is extremely important to us, and we have passed your feedback to our maintenance team to review the suitability of additional anti-slip measures. We appreciate you taking the time to provide your suggestions regarding recycling facilities and acknowledge your comments about our loyalty program and overall service. As both an ALL Classic member and an Accor Vacation Club member, your feedback is particularly valuable, and we are disappointed that we did not deliver the level of hospitality you expected. Thank you again for your honest feedback. We hope we will have the opportunity to welcome you back in the future and provide you with a much more positive experience. Kind regards,

Customer review rating 5.0/5

Ali A. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for your wonderful review and for awarding us a perfect 100/100 score. We are absolutely delighted to hear that you had an amazing experience from the moment you arrived until your departure. It is fantastic to know that you enjoyed our convenient location, clean and comfortable rooms, and the friendly service provided by our team. A special thank you for recognizing John at reception. We are incredibly proud of our team members who consistently go above and beyond to create memorable experiences for our guests, and I will ensure your kind words are shared with him. He will be thrilled to know that he made such a positive impact on your stay. We also sincerely appreciate your loyalty as an ALL-Diamond member. Your continued support and recommendation mean a great deal to us, and it was our pleasure to welcome you and your family. Thank you again for choosing to stay with us. We look forward to welcoming you back for another exceptional stay in the near future. Kind regards, Lennon John Biscocho Front Office Manager Mantra on Queen

Customer review rating 1.0/5

Suriya P. J. M. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location, found the beds comfortable, and experienced reliable WiFi during your stay. However, I am sincerely sorry to learn of the issues you encountered regarding your parking charge and security deposit. Please accept our apologies for the delay in responding to your emails and for the frustration this has caused. We understand how disappointing it is to have to follow up multiple times without receiving a timely resolution, and this is certainly not the level of service we strive to provide. Regarding the parking charge and the refundable AUD 50 security deposit, we would appreciate the opportunity to investigate this matter thoroughly. If it has not already been resolved, please contact us directly with your reservation details so we can review the charges with urgency and ensure any refund due is processed as quickly as possible. Your feedback has also been shared with our management team to review our follow-up procedures and improve our response times, so we can provide a better experience for all our guests. Thank you again for bringing this to our attention. We sincerely hope to have the opportunity to restore your confidence in us and provide you with a much better experience in the future. Kind regards, Lennon John Biscocho Front Office Manager

Customer review rating 5.0/5

Edwin B. Friends - Confirmed reviews ALL

Dear Mr. B., Thank you so much for your wonderful review and for awarding us a perfect 100/100 score. We truly appreciate your kind words and are delighted to hear that you feel "treated like family" whenever you stay with us. Providing warm, personalized service and ensuring our guests have a comfortable room every visit is exactly what we strive for, so it's incredibly rewarding to know we've consistently delivered that experience for you. Thank you also for recognizing our team's friendly and efficient service. I will be sure to share your feedback with the entire team, as they will be thrilled to know they helped make your stay so enjoyable. As one of our valued ALL Diamond members and Accor Vacation Club members, your continued loyalty means a great deal to us. We sincerely appreciate your support and your recommendation, and we look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Lennon John Biscocho Front Office Manager Mantra on Queen

Customer review rating 1.5/5

Andrew J. G. P. Business - Confirmed reviews ALL

Dear Mr. P., Thank you for taking the time to share your feedback following your recent stay with us. While I am pleased to hear that you found our team to be welcoming and that your arrival and departure experiences met your expectations, I am sincerely sorry that your accommodation did not reflect the standard you were expecting. I apologize that your room and our fitness facilities fell short of the images and expectations you had prior to your stay. Your comments regarding the condition of the bed, worn furnishings, stained carpet, damaged curtains, unusual odor, and the size of the gym are disappointing to read, and I understand how these issues impacted your overall experience. Please be assured that your feedback has been shared with our management, housekeeping, and maintenance teams for review. We continually assess opportunities to improve our facilities, and comments such as yours help us identify where attention is needed. We also appreciate your recognition of our team. It is encouraging to know they provided friendly and professional service despite the shortcomings you encountered with the property itself, and I will ensure your kind words are shared with them. Thank you again for your honest feedback and for choosing to stay with us. We value your loyalty as an ALL-Gold member and sincerely hope you will give us another opportunity in the future to provide you with a much-improved experience. Kind regards, Lennon J. Biscocho Front Office Manager Mantra on Queen

Other web-users rate our hotel

  • 193 reviews 7.1/10 Location
  • 348 reviews 5.8/10 Room
  • 234 reviews 6.8/10 Service
  • 8 reviews 2/10 WiFi
  • 134 reviews 3.9/10 Cleanliness
  • 133 reviews 5.3/10 Comfort
  • 77 reviews 4.6/10 Amenities
  • 66 reviews 3.9/10 Vibe

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