Mantra on Queen Brisbane 4 stars

Customer review rating (ALL Rating) 3.8/5 636 reviews

Mantra on Queen Brisbane - Image 1
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Mantra on Queen Brisbane - Image 4
570 Queen Street, 4000 BRISBANE, Australia

Description

ALLSAFE approved hotel

Hotel extras

  • Our central location right on the Brisbane River grants access into the exciting CBD

  • We offer a range of Hotel Rooms and fully self-contained One and Two Bedroom Apartments

  • Our hotel facilities include a 24 hour reception, WiFi, undercover parking, pool, spa, and gym

  • Host your next function with us, in our extensive conferencing and event facilities

  • Within walking distance of Brisbane's premier shopping and dining districts

Our accommodation(s)

Room

Hotel Room

  • 2 persons
  • 21 m² / 226 sq ft
  • Bedding 1 x Joinable bed(s)

Hotel location

Mantra on Queen Brisbane

570 Queen Street
4000 BRISBANE
Australia

GPS:-27.462176, 153.030816

Telephone
Fax +61 7 3236 9637

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

There is no lifeguard on duty and parents/guardians are responsible for the safety of children and themselves. An adult must accompany any child under the age of 15 years.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  636 reviews

TripAdvisor Rating  3.5/5  1,421 reviews

Good location, receptionist easy to deal with

Customer review rating 5.0/5

Ben W. Solo - Confirmed reviews ALL

Really enjoyed the location and the reception was good. Only thing would be the curtains in the room

Dear Ben W., Thank you for sharing your experience with us. We are so glad that you enjoyed the convenient and desirable location of our hotel, and that you found our reception desk staff to be helpful. We understand your disappointment with the curtains in your room, and we sincerely apologize for any additional discomfort this may have caused. At Mantra on Queen Brisbane, we strive to create a luxurious experience for our guests through premium services and amenities. We hope that you will visit us again in the future so we can prove to you why we are known for our high standards of excellence. Sincerely, Mantra on Queen Brisbane Manager

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Staff and service was very good. Hotel entrance was difficult to locate. Restaurant was closed I assume for renovations and we were unable to park our car in the hotel carpark due to height and size restrictions. We therefore had to park in a public carpark away from the hotel and walk in the rain with luggage. I wish the carparking restrictions would have been mentioned when I phoned to book specifically making parking arrangements.

Dear Lyndal, We very much appreciate your comments regarding your stay at the Mantra on Queen Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also speak to all our team about adding car parking information to our phone calls. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloe

Great location but Disappointing Wi-Fi

Customer review rating 3.5/5

Jaden Business - Confirmed reviews ALL

I recently stayed at Mantra on Queen, Brisbane and overall had a wonderful experience. However, the Wi-Fi performance was a significant letdown. Despite the promising description, the internet connectivity was abysmal—so unreliable and sluggish that it was unusable for simple tasks such as web browsing. As someone who relies on a stable connection for work, this was a considerable inconvenience. Despite this setback, the staff's professionalism and the hotel's other amenities almost made up for the Wi-Fi issue. The room was spacious and clean, and the location was convenient. In conclusion, while my stay was pleasant overall, the poor Wi-Fi performance significantly affected my experience. For travellers dependent on a dependable internet connection, this might be a crucial factor to consider before booking.

Dear Jaden, Thank you for taking the time to share your experience at Mantra on Queen, Brisbane. We appreciate your feedback and we are sorry that you were dissatisfied with the Wi-Fi performance. Our goal is to ensure that all of our guests enjoy their stay with us and we truly regret that your experience was less than satisfactory due to our unreliable Wi-Fi connection. We value our guests’ opinions and have taken note of your concerns in order to improve our services in the future. Despite this issue, we are pleased to read that you enjoyed the spacious, clean room and convenient location. Thank you for bringing this issue to our attention and we hope that you will give us another opportunity in the future. Kind Regards, Mantra on Queen Brisbane Manager

Disappointing

Customer review rating 2.5/5

Michelle T. Business - Confirmed reviews ALL

I was upgraded upon arrival from a single room to a 2 bedroom apartment despite travelling for work by myself, whilst it was nice to be able to sit on a lounge at night rather than the bed to watch tv or read I did not need a 2 bedroom. The room smelt not sure of what, either dampness or animal or mustiness or a combination. It was necessary to open the sliding door to let air in as I felt that the airconditioning made it worse. It was disappointing that the restaurant has not reopened since COVID which meant trying to find somewhere to eat for dinner and breakfast. For me being in an unfamiliar area and a single female going out at night was not appealing but had to be done. If I had known this prior to checking in, I would have gotten something on the way from the office to have for dinner rather than going out later when it was dark.

Dear Michelle , Thank you for taking the time to tell us about your experience at the Mantra on Queen Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are addressing the issues with the room with our housekeeping and management team. We have passed along your feedback to our reception team about lack of recommendations on places to eat but also the compliment to our staff member who helped you with your room move. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloe

Run down hotel that desperately needs some love

Customer review rating 1.5/5

Jess G. Business - Confirmed reviews ALL

I booked a 1 bedroom apartment but on arrival was put in a 2 bedroom apartment on the 7th floor. The apartment is absolutely not what the photos on the website show. Stained sofas in the lounge, a dining table that doesn't fit so is pushed against the wall with two chairs effectively out of use, fraying carpet in the lounge, dirty windows, curtains coming off hooks and a stained bath tub were what greeted me. The mattress was very springy and uncomfortable, and the pillows well worn and in need of replacement. The smell in the 7th floor corridor was bad, perhaps something coming from the rubbish chute. I stayed for two nights and couldn't face a third, so the lovely man at reception found a room on the 5th floor for me to stay for my third and final night, which was significantly better. I would not stay here again nor would I recommend to my friends or colleagues. The one saving grace were the friendly staff at the hotel reception, they are a credit to the Mantra.

Dear Jess G., Thank you for taking the time to share your experience. We appreciate all feedback, as it helps us to identify potential areas of improvement. At Mantra on Queen Brisbane, we strive to make sure our guests experience an enjoyable journey and an atmosphere of hospitality. We are sorry to hear that your stay with us did not meet your expectations. It is our goal to provide a pleasant and comfortable environment for our guests and we regret that this was not achieved during your stay. We hope that you will give us another chance in the future so that we can provide you with a better experience. Thank you again for your review and we wish you all the best! Warm regards, Mantra on Queen Brisbane

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Other web-users rate our hotel

  • 304 reviews 7.1/10 Location
  • 467 reviews 5.3/10 Room
  • 322 reviews 7.5/10 Service
  • 10 reviews 5.2/10 WiFi
  • 191 reviews 3.2/10 Cleanliness
  • 176 reviews 5.1/10 Comfort
  • 106 reviews 2.7/10 Vibe
  • 101 reviews 3.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.