Mantra on Queen Brisbane 4 stars

Customer review rating (ALL Rating) 3.7/5 513 reviews

Mantra on Queen Brisbane - Image 1
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Mantra on Queen Brisbane - Image 4
570 Queen Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • Our central location right on the Brisbane River grants access into the exciting CBD

  • We offer a range of Hotel Rooms and fully self-contained One and Two Bedroom Apartments

  • Our hotel facilities include a 24 hour reception, WiFi, undercover parking, pool, spa, and gym

  • Host your next function with us, in our extensive conferencing and event facilities

  • Within walking distance of Brisbane's premier shopping and dining districts

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Joinable bed(s)

Hotel location

Mantra on Queen Brisbane

570 Queen Street
4000 BRISBANE
Australia

GPS:-27.462176, 153.030816

Telephone
Fax +61 7 3236 9637

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

There is no lifeguard on duty and parents/guardians are responsible for the safety of children and themselves. An adult must accompany any child under the age of 15 years.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  513 reviews

TripAdvisor Rating  3.5/5  1,439 reviews

Old and Dirty

Customer review rating 0.5/5

Rod J. Business - Confirmed reviews ALL

The carpets are stained everywhere, the bathroom for is falling apart, the carpet was wet the whole time as the shower leaked. The pool was filthy and the sauna is falling apart and hasn’t been cleaned for weeks, if not months.

We sincerely apologize for the issues you encountered during your stay. This is not the experience we aim to provide. Your feedback is invaluable, and we will address these maintenance concerns immediately to ensure a better experience for future guests. Thanks, Luke - Reception.

Riddled with cockroaches, unpleasant stay.

Customer review rating 0.5/5

J Y. Families - Confirmed reviews ALL

Room had cockroach infestation. Balcony didn’t lock at all, which was unsafe for child travelling with us. Carpet was filthy, made our feet black.

We sincerely apologize for the issues you faced during your stay. A clean and safe environment is our priority, and we regret that we fell short. Your concerns about the infestation, safety, and cleanliness will be addressed immediately. Thank you for bringing this to our attention. We value your feedback. Thanks, Luke - Reception.

Friendly, helpful staff

Customer review rating 5.0/5

B. A. Friends - Confirmed reviews ALL

Very pleasant stay and very well located.

Dear B., Thank you so much for your wonderful review! We're thrilled to hear that you had such a pleasant stay and enjoyed our friendly, helpful staff, as well as our convenient location. It's great to know that all aspects of your stay, from the booking process to check-out, exceeded your expectations. We're also pleased to hear that you found the accommodation, Wi-Fi, and cleanliness to be top-notch. Your satisfaction is incredibly important to us, and we truly appreciate your feedback on our sustainability initiatives as well. Thank you for your 10/10 rating and for recommending us so highly. We would be delighted to welcome you back whenever you're in town again! Best regards, Chelsea Guest Service Agent Mantra on Queen

Well located

Customer review rating 5.0/5

Christine H. Couples - Confirmed reviews ALL

We had a lovely stay at the Manta on Queen. Our room was clean and we had a nice view of the Brisbane River

Hey Christine, Thank you so much for sharing such a wonderful review! We’re delighted to hear you had a lovely stay at Manta on Queen and enjoyed the clean room with a great view of the Brisbane River. It’s fantastic to know that the booking process, check-in, and overall experience were smooth and hassle-free for you. We also appreciate your recognition of our team and our commitment to sustainability. It's always a pleasure to hear that our guests are satisfied with every aspect of their stay. We hope to have the pleasure of welcoming you back soon! Thank you for recommending both our hotel and the Accor loyalty program. Safe travels and we look forward to seeing you again! Kind regards, Chelsea Guest Service Agent Mantra on Queen

Wrong room given, customers’ privacy has been compromised

Customer review rating 1.0/5

Laura G. Couples - Confirmed reviews ALL

An occupied room has been allocated to us. We saw the guest was sleeping on the bed when we walked in to the room that receptionist allocated to us. Very concerning mistake as the guest’s privacy has been compromised. The manager promised to follow up with us and promised us a voucher, but no email received after the incident.

Hey Laura, Thank you for your feedback, we sincerely apologize for the serious issue you experienced during your stay. It’s unacceptable that you were given access to an occupied room, compromising the privacy of another guest. We take this matter very seriously. We regret that our manager's promise to follow up has not yet been fulfilled, and we understand how frustrating this is. We are committed to addressing this issue and ensuring it does not happen again. Your positive comments about the booking experience and cleanliness are appreciated, but we recognize that your overall experience fell short of expectations. Thank you for bringing this to our attention, and we hope to make it right. I will make sure to bring this to attention so we can get this matter resolved for you. Sincerest apologies, Chelsea Guest Service Agent Mantra on Queen

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Other web-users rate our hotel

  • 230 reviews 7.2/10 Location
  • 394 reviews 5.4/10 Room
  • 263 reviews 7.6/10 Service
  • 11 reviews 1.4/10 WiFi
  • 181 reviews 3.5/10 Cleanliness
  • 141 reviews 4.8/10 Comfort
  • 84 reviews 2.3/10 Amenities
  • 75 reviews 2.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.