ibis budget Brisbane Airport

Pretty disgusting to be honest. Woke in the morning with multiple bugs on my partners pillow. Usually very reluctant to give a bad review, but this room was easily the worst we have stayed in, cleanliness wise. Understand having a small room in a budget hotel, but for over $200 for a night I would have expected a far cleaner area than what we had. Really gross and will be telling anyone I know to avoid this place at all costs.

Bed too firm and excuse for pillows too thin

clean & friendly

Traveling from interstate for unplanned family reasons. Our booking was made Sunday after 6 pm on the date of our of our stay. We paid Paid in FULL on site and left quickly to catch a local take-a-way before moving our luggage into the room. Upon return, we found our key was to a filthy seedy room - including dirty footprints on the floor, dilapidated paint work AND cracks big enough to fit a credit card between the window and the wall. We asked for a refund and on the advice of reception we were directed to contact management during business hours. We contacted management and were advised that refund policy was not to make refunds for bookings after 6 pm on the day of arrival.

Liked · Close to the airport and good value for money. Disliked · A small room, but could be expected for the price. The staff could help and be nice when they wanted. However, on arrival fridge was stacked and the customer was secondary. Vending Machine close to empty and one I could not use. Was informed to contact the number on the machine, since it was not our problem. Ibis does have some responsibility for making sure that the machines are maintained since they are on their property and should at least contact those responsible for the machines. To say that it is not our problem and ring the number on the machine yourself, is not the correct approach to customer service. Yes, the staff can be friendly and helpful when they feel like it, but it does not come naturally in this place.