ibis budget Brisbane Airport 3 stars

staff were excellent and service was first class.

Calling the hotel a day or so before our stay, the staff explained that the normal shuttle service was not available due to the pandemic, and that breakfast was not available for the same reason. So we arranged an uber for transport from the airport. Arriving at 11pm we discovered that the computer entrance system was out of order. A quick use of the intercom brought a lovely receptionist to the door. She processed our prepaid booking. We had difficulty in accessing the room and returned to the reception area, where she was assisting another late arrival. She explained the Method of room access and then Checked up on us after dealing with The later arrival. Very kind! The room was obviously older but everything was clean and in proper working Order. Surprisingly it had tea and coffee making facilities and a small fridge. Ibis budget hotels in the UK and Europe don’t have these facilities. The only surprise was that the room did allow some road noise in, even though it had solid walls and a double glazed window. It wasn’t a game changer...just not expected as all Ibis hotels we have stayed in have been excellent in suppressing noise. We were told that due to COVID 19 restrictions, there was no breakfast available. However, the hotel had a proper coffee machine and much to our delight, the very same helpful receptionist from the night before made us two very nice cappuccinos and supplied some banana cake and muffins for $6 each. Please note that this is a budget hotel and working under a unique and challenging situation. But really, they went beyond our expectations. Thank you to the lady who was so nice!

Pokey and cost quite a bit in a Taxi to get there ($50 round trip) as your shuttle bus wasn't running. I also booked breakfast online only to find it was operating either! I have a stay booked for this Friday and intend to cancel.

Staff were very friendly and helpful. Room & facilities had everything required for an overnight / short stay.

Cons: The room was small especially for 4 of us with luggage, the tv remote needed new batteries or something, the roof is really dusty from the Aircon, I was given rotten milk twice. Pros: Great Location to the Airport and Skygate, Reception were very friendly and helpful, Vending machines with food, snacks and drinks which was awesome, a great little smoking area, complimentary coffee, sugar and milk whenever we ran out.