Thank you for taking the time to share this feedback. I’m very disappointed to hear about the condition of the room, particularly the bunk bedding, mould around the shower, stained doonas and overall cleanliness. This is not the standard I expect from my housekeeping team, and I will be following this up directly. I completely understand your concern about allowing your daughter to sleep in the bunk given how it appeared. I also appreciate your comments around value. When cleanliness falls short, the stay simply does not feel worth what you have paid, and I’m sorry we let you down on this occasion. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. I’m pleased our location was convenient for the airport and that you found the room comfortable for your overnight stay. I appreciate you choosing to stay with us and hope to welcome you back again. Kind regards, Chaler Dionysius General Manager

Thank you for your lovely feedback. I’m pleased to hear your stay was seamless and that our location worked well for your airport travel. I appreciate you choosing to stay with us and hope to welcome you back again. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback, and I appreciate you acknowledging the way I followed this matter up personally. We took your report seriously and followed up thoroughly, however unfortunately we were unable to locate the missing items. I’m genuinely sorry that the outcome was not what either of us had hoped for. Kind regards, Chaler Dionysius General Manager

Thank you for taking the time to share your feedback. We understand how disappointing it would have been to arrive and find there was no lift, particularly if you were travelling with luggage. We’re also concerned to hear about the cigarette smell in the hallway, as smoking is not permitted inside the hotel, and we will follow this up with the team. We also appreciate your comments regarding value. While our rates do vary depending on demand and availability, we understand that the overall experience needs to feel worthwhile, and we’re sorry this was not the case for your stay. Kind regards, ibis Budget team

Thank you for your feedback. We’re pleased you found the hotel convenient, clean and comfortable, and that you enjoyed the linen, towels and shower. We understand that carrying luggage upstairs can be inconvenient, particularly as the hotel does not have a lift, and we appreciate your understanding. Kind regards, ibis Budget team

Thank you for taking the time to share your feedback. We’re very disappointed to hear about the cleanliness of your room, the noise throughout the hotel and, particularly, that our team did not make you feel welcome. We also take your comments regarding shouting, door banging and smoking seriously, as these can significantly impact the comfort of other guests. Your feedback will be followed up with both our housekeeping and reception teams. We’re sorry your stay left such a poor impression and that you would not consider staying with us again. Kind regards, ibis Budget team

Thank you for your feedback. We’re pleased you found the bed comfortable and the shower pressure good, but we’re sorry that traffic noise, the fridge and morning light disrupted your sleep. We’ll follow up on the fridge and review the room presentation with our maintenance team, as a restful night is an important part of any stay. Kind regards, ibis Budget team

Thank you for sharing your feedback. I completely understand how frustrating and difficult this would have been, particularly arriving late at night with a 30kg bag and then needing to carry it to the third floor. Our hotel does not have a lift, and while this is noted on our website and booking information, I do appreciate that details like this can easily be overlooked when making a reservation. We do have ground-floor rooms available on request, and I’m disappointed that we were not able to make your arrival more comfortable on this occasion. As a travel agent, I also understand how important these practical details are when recommending accommodation to clients. Thank you for taking the time to share your experience with me. Kind regards, Chaler Dionysius General Manager

Thank you for bringing this to my attention. What you have described is completely unacceptable, particularly the condition of the toilet and the overall cleanliness of the room. I expect far better from my team, and I will be personally speaking with the housekeeper who serviced the room so I can understand exactly what happened and ensure this is addressed properly. I would also like to arrange a full refund for your stay. Please contact me directly at h3… so I can organise this for you. I’m genuinely disappointed that this was your experience with us, and I completely understand why you feel so strongly about your stay. Kind regards, Chaler Dionysius General Manager

Thank you for sharing your feedback. I’m disappointed to hear that the cleanliness of the carpet, fridge and cups fell below expectations, and I will be following this up directly with our housekeeping team. I also understand your frustration around value, particularly once the additional cost of transport to the airport was taken into account. While our room rates do vary depending on demand and availability, I appreciate that the overall experience needs to feel worthwhile. Thank you for bringing these concerns to my attention. I’m sorry we did not provide the standard of stay you expected. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. We’re pleased you found the hotel well located, comfortable and cozy. We’re very sorry to hear about the smoke smell in the bathroom of Room 109. Smoking is not permitted inside our rooms, and have since followed up with treatment. Kind regards, ibis Budget team

Thank you for sharing your experience. I’m genuinely sorry to hear how difficult your arrival was, particularly after a long international flight and with two heavy suitcases to manage to the third floor. Our hotel does not have a lift, and while this is noted within our booking information, I completely appreciate that this can easily be missed and that the impact is much greater for some guests. In your circumstances, a ground-floor room would clearly have been far more suitable. I also understand your disappointment with the room layout and the bunk positioned above the double bed, particularly after booking so far in advance. Thank you for bringing this to my attention. I’m disappointed that your stay began in such an exhausting and uncomfortable way. Kind regards, Chaler Dionysius General Manager

Thank you for sharing your feedback. I’m pleased to hear you found the room clean, although I’m disappointed that noise affected your sleep and that the service at checkout did not feel as welcoming as it should have. Our breakfast is a simple continental offering, with cereals, toast and spreads provided in a self-service format. While communal cereal and spread stations are standard for this style of breakfast, I am concerned by your comments regarding the cleanliness of the jars and lids and will be following this up with the team. I completely appreciate that, at the rate you paid, you expected the overall experience to feel better, and I’m sorry that we fell short on this occasion. Kind regards, Chaler Dionysius General Manager

Thank you for your lovely feedback. We’re pleased you found the hotel well located and comfortable, and that it suited your needs for an overnight stay. We appreciate you choosing to stay with us and hope to welcome you back again on your next trip through Brisbane. Kind regards, ibis Budget team

Thank you for taking the time to share this feedback. I’m genuinely disappointed to read about the condition of your room, particularly the hairs in the bed, dust, air-conditioning unit and bathroom cleanliness. This is not the standard I expect from our housekeeping team, and I will be following these concerns up directly. I’m also sorry that breakfast felt limited and did not meet your expectations. I do appreciate you mentioning that the bed was comfortable, but I completely understand that this would not outweigh the cleanliness concerns you experienced. Thank you for bringing this to my attention. I expect better from our team, and your feedback gives me clear areas to address. Kind regards, Chaler Dionysius General Manager

Thank you for taking the time to share your feedback. I’m very disappointed to hear about the condition of the room, particularly the cockroaches in the bathroom and the floor not being properly cleaned. This is well below the standard I expect from our team. I’ll be following this up directly with both housekeeping and our pest control provider so we can address the concerns properly. I also appreciate your comment regarding the lack of a facecloth and will review this with the team. Thank you for bringing this to my attention. I’m genuinely sorry that we let you down on this occasion. Kind regards, Chaler Dionysius General Manager

Thank you for bringing this to my attention. I’m very concerned to hear that the broken kettle lid resulted in you burning your hand. This is a serious safety issue and I will be following it up directly with housekeeping and maintenance. I’m also sorry you had to manage your luggage up three flights of stairs and that soap was missing from the room. Taken together, I completely understand why this was such a disappointing experience. Please feel free to contact me directly at h3… so I can follow this up with you personally. Kind regards, Chaler Dionysius General Manager