Thank you for taking the time to share your experience. We’re genuinely disappointed to hear that your stay left such a poor impression, particularly the strong odour coming from the air-conditioning. That is certainly not the standard we want for our guests, and we’ll be having the unit inspected by our maintenance team so we can identify and address the cause properly. We understand how much something like this can affect the comfort of a room, especially when you are trying to rest, and we’re very sorry that your stay was so disappointing. Kind regards, Chaler Dionysius General Manager

Thank you for your lovely feedback. We’re so pleased you felt comfortable and safe during your stay, and that our location worked well for your layover. We really appreciate you choosing to stay with us and hope to welcome you back again. Kind regards, Chaler Dionysius General Manager

Thank you for taking the time to share your experience. We’re genuinely disappointed to hear that you felt neither welcomed nor supported at check-in, as that first interaction sets the tone for the entire stay. We also understand your frustration with the room size and motorway noise, particularly when travelling with luggage and simply wanting somewhere comfortable to rest. We’re sorry your stay left such a poor impression, and I’ll be following up with the team regarding the service you received on arrival. Kind regards, Chaler Dionysius General Manager

Thank you for sharing your experience. We’re very disappointed to hear about the cleanliness of both the room and common areas, and particularly that the bunk bedding was stained and dirty. When you raised this with us, we should have been able to resolve it immediately by replacing the bedding or offering a suitable alternative. I’m very concerned that this did not happen, especially when it resulted in everyone having to share the one double bed. I will be personally following up with the team to understand why your request was not resolved at the time and to make sure we handle situations like this much better going forward. We’re very sorry we let you down on this occasion. Kind regards, Chaler Dionysius General Manager

Thank you for your very unique and certainly descriptive feedback. We’re sorry the room felt so outdated and uninviting during your stay. We completely understand your comments around the overall look and feel of the rooms, and a refurbishment is due next year, which we’re very much looking forward to. We appreciate you taking the time to share your experience, it certainly gave us a very clear picture of how the room made you feel. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. We’re pleased we could provide a convenient option for your last-minute stay and that the room suited what you needed for those few hours. We appreciate you choosing to stay with us. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. We’re sorry your late arrival was so stressful, particularly after a long flight. Our sent records do show that the after-hours access information and entry code were emailed to you prior to arrival at 9:15pm. We’re also disappointed to read the after-hours phone was not answered. Thank you for bringing this to our attention, and we’re sorry the start of your stay was more difficult than it should have been. Kind regards, Chaler Dionysius General Manager

Thank you for your lovely feedback. We’re so pleased your stay was simple, easy and affordable, and that we could provide a convenient option before your early flight. We appreciate you choosing to stay with us. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. I’m pleased to hear you found your stay comfortable. I’m sorry there was some confusion around breakfast. We do offer a Grab & Go breakfast option for guests needing something quick before heading out, particularly for early departures. I appreciate you staying with us and hope to welcome you back again. Kind regards, Chaler Dionysius General Manager

Thank you for bringing this to my attention. I’m very disappointed to hear about the condition of the room, particularly the mouldy milk left in the fridge and rubbish near the bed. This is simply not acceptable and should have been picked up before the room was released. I’m also sorry the shower was not functioning properly. I’ll be following this up directly with both housekeeping and maintenance so these issues can be addressed. I sincerely apologise that we let you down on this stay. Kind regards, Chaler Dionysius General Manager

Thank you for taking the time to share your experience. I’m genuinely disappointed to hear that your stay left such a poor impression. A 35-minute wait to check in is not the experience I want for any guest, particularly after travelling, and I will be following this up with the reception team. I also understand your frustration around the limited food options available at the hotel. While we are a basic airport property, the overall stay still needs to feel welcoming, comfortable and worth what you paid. I’m sorry we fell short for you on this occasion. Kind regards, Chaler Dionysius General Manager

Thank you for your lovely feedback. I’m pleased you found our team friendly, the rooms clean and the location convenient for the airport. I appreciate you choosing to stay with us and hope to welcome you back again. Kind regards, Chaler Dionysius General Manager

Thank you for your lovely feedback. I’m pleased Room 105 suited you well and that you found the location convenient for DFO. I appreciate you choosing to stay with us and hope to welcome you back again soon. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. I’m pleased our location was convenient for the airport, but I’m sorry the room and breakfast felt too basic for your expectations. I’m particularly disappointed to hear the breakfast tables were not clean, and I’ll be following this up directly with the team to ensure the area is being regularly checked and maintained throughout service. Kind regards, Chaler Dionysius General Manager

Thank you for bringing this to our attention. We completely understand how frustrating it would be to be charged twice and then wait more than two weeks after being advised a refund would be processed. Unfortunately, this had not been escalated to me as it should have been. As soon as I read your review and became aware of the situation, I immediately actioned the refund. I’m also disappointed that the communication you received left you feeling unsure about whether the refund would actually be completed. I will be following this up with the team to ensure matters like this are escalated appropriately in future. Please accept our sincere apologies for the unnecessary frustration and delay. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. I’m pleased you found the location convenient, the room clean and reception efficient. I’m sorry the highway noise affected your stay and appreciate you taking the time to share your experience. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. I’m very disappointed to hear about the cleanliness of the room, the poor shower pressure and the lack of basic items during your stay. This is not the standard I expect from my team, and I will be following these concerns up directly with housekeeping and maintenance. Kind regards, Chaler Dionysius General Manager

Thank you for taking the time to share this feedback. I’m very disappointed to hear about the condition of the room, particularly the bunk bedding, mould around the shower, stained doonas and overall cleanliness. This is not the standard I expect from my housekeeping team, and I will be following this up directly. I completely understand your concern about allowing your daughter to sleep in the bunk given how it appeared. I also appreciate your comments around value. When cleanliness falls short, the stay simply does not feel worth what you have paid, and I’m sorry we let you down on this occasion. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. I’m pleased our location was convenient for the airport and that you found the room comfortable for your overnight stay. I appreciate you choosing to stay with us and hope to welcome you back again. Kind regards, Chaler Dionysius General Manager