ibis budget Brisbane Airport 3 stars

Customer review rating (ALL Rating) 3.5/5 981 reviews

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18 Navigator Place, Cnr. Nudgee Road, 4011 HENDRA, Australia

Description

Hotel extras

  • Easily accessible location a short distance from domestic & international terminals

  • Convenient location close to DFO outlet mall and suburban shopping options

  • Less than 15 minutes by car to the Brisbane city centre and all major tourist attractions

  • On-site car parking available, including long-stay parking

  • Convenient location for shopping at DFO

Our accommodation(s)

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Hotel location

ibis budget Brisbane Airport

18 Navigator Place, Cnr. Nudgee Road
4011 HENDRA
Australia

GPS:-27.413017, 153.075589

Telephone
Fax +61 7 3868 3213

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  981 reviews

TripAdvisor Rating  3.0/5  1,303 reviews

Good location for access to Brisbane airports

Customer review rating 4.5/5

Laurie Business - Confirmed reviews ALL

Room was clean and tidy, the only thing I noticed was the handle on the bathroom door was loose.

Hi Laurie, Thank you for taking the time to share your feedback about your recent stay with us. We’re pleased to read that you found our location convenient and all was at a high cleaning standard. I appreciate you letting us know about the loose bathroom door handle. Our maintenance team has been notified to take a look at it and ensure everything is in good working order for our guests. We hope to welcome you back on your next visit to Brisbane! Warm regards, Chaler Dionysius General Manager

Old, grubby, uninspiring location

Customer review rating 0.5/5

Daisy Solo - Confirmed reviews ALL

Disappointing compared to other Ibis budget hotels I’ve stayed at. Bathroom needs a good scrub, noisy air con. Staff were young but friendly. Hotel not up to usual Accor standards.

Hi Daisy, Thank you for taking the time to share your feedback. I am truly sorry to hear that your stay did not meet your expectations or the standards you’ve experienced at other Ibis Budget hotels. Your comments have been shared with our housekeeping team to address immediately. While I’m glad to hear our staff were friendly, we will continue to focus on improving the overall guest experience to meet the usual Accor standards you expects. Thank you again for your comments and I hope we have the chance to welcome you back again one day. Stay safe, Chaler Dionysius General Manager

Would never go again

Customer review rating 1.0/5

Leonie B. Couples - Confirmed reviews ALL

Rude check in staff. And it felt like we were at a backpackers. I expected more from. This brand/group

Hi Leonie, Thank you for taking the time to share your feedback. We sincerely apologise for the experience you had during your stay, particularly with the check-in process and the overall impression of our property. Your comments have been shared with our team and we will be addressing these issues immediately to ensure improvements and re-training are completed. We do hope we have the chance to regain your confidence and should you stay, please do not hesitate to contact us directly. Stay safe, Chaler Dionysius General Manager

Filthy

Customer review rating 1.5/5

Larissa B. Solo - Confirmed reviews ALL

Unhelpful reception staff, tiny and extremely dirty rooms. I’m blonde but I could have mad a black wig from the hair in the shower, on the bathroom floor and around the bed. The basin and toilet stunk like faeces.

Hi Larissa, Thank you for taking the time to share your feedback. I am disappointed to read about the unacceptable conditions you encountered during your stay, particularly the cleanliness of the room and the level of service from our reception staff. Your comments have been taken very seriously and I have already shared them with our housekeeping and front desk teams to ensure immediate corrective actions are taken. Once again, I sincerely apologise for the experience you had and hope we have the chance to regain your confidence with us again. Stay safe, Chaler Dionysius General Manager

Uncontactable

Customer review rating 0.5/5

Hugh S. Solo - Confirmed reviews ALL

In view of cancelled flights due to cyclone Alfred, I tried to contact on several occasions to reschedule. Left several messages on message bank and have received no response. So, I had to forego my booking and stay elsewhere. A totally unsatisfactory experience.

Hi Hugh, Thank you for your email. We apologise for the lack of communication. As you can imagine, we were dealing with hundreds of calls and emails regarding extensions, cancellations and amendments. We also lost power to our telephone lines due to the cyclone and this affected our messages which were all wiped. In the future we suggest leaving an email as per the voice messaging system, calling Accor reservations or using the Accor app. As all reservations that were affected by cyclone have the cancellation policy waived, we will send you an email with a credit card authorisation form within the next few days so we can action you your deserved refund. We once again apologise and thank you for your understanding during time. Stay safe, Chaler Dionysius General Manager

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Other web-users rate our hotel

  • 1,301 reviews 8.3/10 Location
  • 1,666 reviews 4.1/10 Room
  • 983 reviews 7.4/10 Service
  • 23 reviews 8.2/10 WiFi
  • 1,077 reviews 3/10 Comfort
  • 797 reviews 4.3/10 Cleanliness
  • 538 reviews 1.6/10 Amenities
  • 448 reviews 6.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.