Dear Jason, Thank you for taking the time to share your feedback. We are sincerely sorry that your stay fell so far below expectations and that you left feeling disappointed with the condition of our hotel and the value for money. Please accept our deepest and sincerest apologies for the unacceptable cleanliness you described, including the stained floors and bathroom condition. We are equally concerned to hear about the broken window, faulty TV remote, damaged fittings and unpleasant odours throughout the building. These are not the standards we want our guests to experience, and we understand how upsetting this must have been. While we are pleased that our reception team member gave you a friendly welcome but we recognise that this did not make up for the many shortcomings you encountered. As a valued ALL Accor member, you should feel confident that your comfort and experience matter to us. Your feedback has been taken seriously, and we will share your comments with the relevant team for review and follow-up. We regret that we did not provide the quality of accommodation you expected and deserved. Kind regards, Aaron Assistant Manager

Dear Shane, Thank you for your lovely feedback! We’re delighted to hear that you had a very good stay and found our check-in process quick and easy. It’s wonderful to know that you were satisfied with the cleanliness of your room, our team’s service, and the overall experience. Your positive feedback and continued support as an ALL Accor member are greatly appreciated. Thank you for choosing ibis budget. We look forward to welcoming you back for another pleasant stay in the future. Kind regards, Aaron Assistant Manager

Dear Paul, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you found the booking process easy, that your room was satisfactorily cleaned, and that your check-out experience went smoothly. However, we’re sorry that certain aspects of your room fell short oef your expectations. We understand how frustrating it must have been to find the television not working, the fridge making excessive noise, and the light switch inconveniently positioned. Please accept our sincere apologies as we want our guests to enjoy a comfortable and relaxing stay. Your feedback is important to us and will be shared with our team so that these issues can be addressed. We also appreciate your continued support as an ALL Accor member and are grateful for your loyalty.. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Kind regards, Aaron Assistant Manager

Dear Rachael, Thank you for sharing your feedback, we are genuinely sorry to hear how disappointing your stay was and that we did not meet your expectations. We sincerely apologise for the difficulties you experienced trying to contact us by phone, email and through the ALL Accor app. We understand how frustrating this must have been. We are deeply sorry that the welcome you received at reception did not reflect the level of professionalism and service you rightly expect from our team. We will urgently look further into this as we improve on the quality of service we provide all of our guests. Your comments regarding the cleanliness, accommodation and overall service are concerning, and we regret that your stay left you with the feeling that you had not received value for money. This is certainly not the impression we want our guests to leave with, and we take your very feedback seriously. We understand that we have let you down on this occassion, and we apologise for the frustration and disappointment caused. All your feedback will be shared with our team as an opportunity to review where we have fallen short and where improvements are required and we appreciate you taking the time to bring these matters to our attention. Kind regards, Aaron Assistant Manager Ibis Budget Brisbane Airtport

Dear Cheryl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aaron

Thank you for your feedback. We understand how easy it can be to confuse the two ibis properties when booking. The two hotels are quite different in style, with ibis Budget offering a more basic, budget-focused product and facilities. We’re sorry this was not what you were expecting and appreciate you sharing your experience. Kind regards,. Chaler Dionysius General Manager

Thank you for your feedback. We understand the hotel will feel familiar after more than 20 years, and while accommodation prices have naturally increased over that time with inflation and operating costs, we appreciate that the overall experience still needs to feel like good value. We’re sorry to hear about the toilet odour and will follow this up with our maintenance team. Taxi fares are unfortunately outside our control, but we understand the additional cost would have added to your disappointment. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. We’re very sorry to hear the condition of the room led you to leave without staying. We would really appreciate any specific details about what you found dirty or run down, as this would help us identify the room and address the issues directly with our housekeeping and maintenance teams.

Thank you for your feedback. We’re sorry the location, noise and ants in the room made for such a disappointing stay. We’ll be following the pest concern up with our housekeeping and pest control teams, and we appreciate you bringing it to our attention. Kind regards, Chaler Dionysius General Manager

Thank you for taking the time to share such detailed feedback. We’re pleased our location and pricing worked well for your airport stay, but we’re genuinely disappointed to hear about the cleanliness of the floors, bathroom and shower curtain. Regardless of being a budget hotel, cleanliness is a basic standard we should always be getting right. We also completely understand your comments regarding the overall condition of the rooms. The property is showing its age, and a refurbishment is planned for next year, which we are very much looking forward to. In the meantime, I’ll be following your cleanliness concerns up directly with our housekeeping team. We’re sorry the condition of the room made you feel uncomfortable during your stay. Kind regards, Chaler Dionysius General Manager

Thank you for taking the time to share your experience. We’re genuinely disappointed to hear that your stay left such a poor impression, particularly the strong odour coming from the air-conditioning. That is certainly not the standard we want for our guests, and we’ll be having the unit inspected by our maintenance team so we can identify and address the cause properly. We understand how much something like this can affect the comfort of a room, especially when you are trying to rest, and we’re very sorry that your stay was so disappointing. Kind regards, Chaler Dionysius General Manager

Thank you for your lovely feedback. We’re so pleased you felt comfortable and safe during your stay, and that our location worked well for your layover. We really appreciate you choosing to stay with us and hope to welcome you back again. Kind regards, Chaler Dionysius General Manager

Thank you for taking the time to share your experience. We’re genuinely disappointed to hear that you felt neither welcomed nor supported at check-in, as that first interaction sets the tone for the entire stay. We also understand your frustration with the room size and motorway noise, particularly when travelling with luggage and simply wanting somewhere comfortable to rest. We’re sorry your stay left such a poor impression, and I’ll be following up with the team regarding the service you received on arrival. Kind regards, Chaler Dionysius General Manager

Thank you for sharing your experience. We’re very disappointed to hear about the cleanliness of both the room and common areas, and particularly that the bunk bedding was stained and dirty. When you raised this with us, we should have been able to resolve it immediately by replacing the bedding or offering a suitable alternative. I’m very concerned that this did not happen, especially when it resulted in everyone having to share the one double bed. I will be personally following up with the team to understand why your request was not resolved at the time and to make sure we handle situations like this much better going forward. We’re very sorry we let you down on this occasion. Kind regards, Chaler Dionysius General Manager

Thank you for your very unique and certainly descriptive feedback. We’re sorry the room felt so outdated and uninviting during your stay. We completely understand your comments around the overall look and feel of the rooms, and a refurbishment is due next year, which we’re very much looking forward to. We appreciate you taking the time to share your experience, it certainly gave us a very clear picture of how the room made you feel. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. We’re pleased we could provide a convenient option for your last-minute stay and that the room suited what you needed for those few hours. We appreciate you choosing to stay with us. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. We’re sorry your late arrival was so stressful, particularly after a long flight. Our sent records do show that the after-hours access information and entry code were emailed to you prior to arrival at 9:15pm. We’re also disappointed to read the after-hours phone was not answered. Thank you for bringing this to our attention, and we’re sorry the start of your stay was more difficult than it should have been. Kind regards, Chaler Dionysius General Manager

Thank you for your lovely feedback. We’re so pleased your stay was simple, easy and affordable, and that we could provide a convenient option before your early flight. We appreciate you choosing to stay with us. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. I’m pleased to hear you found your stay comfortable. I’m sorry there was some confusion around breakfast. We do offer a Grab & Go breakfast option for guests needing something quick before heading out, particularly for early departures. I appreciate you staying with us and hope to welcome you back again. Kind regards, Chaler Dionysius General Manager